2015
Very good 7.9
Based on 17815 reviews

Recent customer comments

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Very good



based on 17815 reviews
  • Cleanliness 8.2
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for money 8.3
  • Food/Dining 7.1
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L from China
Business travelers
Standard – Tower 1
Stayed 1 night in March 2014
location, room size, price is acceptable
location, room size, price is acceptable
Reviewed March 12, 2014

Li from Hong Kong
Solo travelers
Stayed 1 night in December 2013
excellent service
Excellent service, great locatin and good environment
It was a wonderful experience. The service was excellent and nice setting inside the room. It was located in a very convenience place in Hong Kong.
Reviewed March 11, 2014

Yen from Singapore
Families with older children
Standard – Tower 1
Stayed 3 nights in March 2014
Enjoyable and pleasant stay
Near to shopping mall, easy access and near to food stalls which is not expensive.
Pleasant stay, enjoy the view and close to either Tsuen Wan East train station and Tusen Wan station.
Reviewed March 11, 2014

KA from Hong Kong
Solo travelers
Standard – Tower 1
Stayed 1 night in March 2014
Nice and clean room
Clean room, Close to shopping malls, Fast check out
Reviewed March 11, 2014

Linsue from Thailand
Business travelers
Harbour View - Tower 1
Stayed 2 nights in March 2014
Excellent facilities and view
View, facilities, and local food are the best 3 things of this hotel
This hotel location is not a central of HK, but hotel provide bus to Tsim Tsa Sui almost every hour. The facilities of this hotel are excellent and got a good view of HK harbor with a resonanable price. Good place to shop for brand name, because it is connect to many shopping store around hotel.
Reviewed March 11, 2014

Katrina from Philippines
Families with young children
Standard – Tower 1
Stayed 2 nights in March 2014
Just okay
Bed, bathroom and the view.
The location was not ideal at all. While the hotel is 5 star the surrounding is not which makes the hotel feel out of place.
Reviewed March 11, 2014

Hong from Singapore
Families with young children
Standard – Tower 1
Stayed 2 nights in February 2014
nice hotel clean and big room for family
clean , high floor and well service
near to metro and bus interchange and clean, nearby for local food and shopping. cheap and big room
Reviewed March 11, 2014

Kiren from Malaysia
Couples
Harbour View - Tower 1
Stayed 1 night in March 2014
Poor customer service with no wifi in room
The view of harbour and close to shopping malls
Room cleanliness was substandard. WiFi was only available at lobby. Customer Service Manager was unfriendly and could not eeven give direction to room. Hotel mainly populated by mainland Chinese which gives a very village like atmosphere. No maps in English language. Eventhough distance to airport is near but taxi cost more. No airport coach . Location is out of the way. Better to stay at Hotel on Waterloo Road which is a more superior hotel in terms of customer service and cleanliness and location.
Reviewed March 10, 2014

Galiya from Kazakhstan
Business travelers
Harbour View - Tower 1
Stayed 3 nights in March 2014
exellent, easy access to elsewhere do you want
comfortble, design, staff
Reviewed March 10, 2014

jack from United States
Couples
Standard – Tower 1
Stayed 4 nights in March 2014
Terrible Hotel
I could not come up with one good thing about this hotel
This is not a 5 star hotel, just a 3 star. No heat in the entire hotel. Froze in my room and in the lobby. No clock in the room. No wifi in the room or lobby. They had you go over to the bar outside to get wifi coverage. No sofas or chairs in the lobby. Only Granite blocks used as chairs. No bathroom in the entire lobby area. They had you go to the mall next door or use your room. I was expecting to get 2 free buffets (only got one) as per my reservation. The staff was unfriendly and very little English was used. No tourism counter. The sky bar was closed for lack of business per the staff. Do not stay here.
Reviewed March 10, 2014


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