Feel cheated”

Have tried to contact the hotel but i guess now that i have departed they do not feel the need to get back to me. I have made a few postings upon check out and cash has been paid to the receptionist. Til now nothing has been received and the hotel will not reply my messages. Very disappointed.

Excellent”

Stayed for 5 nights. The hotel is located 5 minutes away from the Ancient Town of Hoi An. The staffs were friendly and always ready to assist. I still can't believe that the staffs/management went extra miles on my birthday. A bouquet 💐 and cake 🎂. Love the room design, the colonial style, the colorful tiles. What not to love when you have a big room for yourself. I will definitely coming back.

Great Location & Good Customer Service”

The hotel was located very close to the main walking street of Hoi An Old Town. They offer free cycles to go and visit and city which is fantastic. The service offered to us was absolutely fantastic. The room was average as our bathroom had a horrible stench (luckily it was isolated only in the bathroom) and i do hope they fix it soon. I felt the housekeeping could do some better cleaning as i felt that the towels were a bit unclean. All small issues which i am certain the hotel is well equipped to have it fixed. Overall a good hotel and its Value for Money.

Good hotel for Hoi An town ”

Our second visit here stayed 8 nights , felt that it had lost some of its sparkle . On our last visit the staff were amazing ,on this visit they were pleasant but seemed reluctant to engage with the guests in the same way which was a let down for us . This is still a very good hotel near to the old town with good beach access with the shuttle

Have trouble in management”

This is the 5th time I've been to Hoian, but in this hotel is the worse experience. You have many other choices for your stay in here, not this hotel. Suite room for 164$/per night, but: - Wait for 20 mins, Air con could not work well (outside was 40*C). They came and fixed. After 2 hours we found it wasn't better. We changed to the other room. - The new room had good air con, but when I came into the bathroom: there was an used cocktail glass next to the bath tub. I called the staff immidiately (wondering if they changed the bed cover or not). They promise to refresh our room after we go out and back. When we come back: the glass was still there!!!!!! - The next day: Breakfast I saw a hair in the salad disk. When I inform to staff, they just take the disk away without any apology. Beef curry used the not fresh potato that we had to spit it out. - The second breakfast: A lot of blue ink in the rice rolls (they confirm it was ink, when they write on the plastic bag). So scary!

Excellent”

good location, near to the old town, just around 5 minutes walk , nice and traditional decoration of the room, only the hot water tap is not very stable, delicious breakfast with lots of fruits

Very good”

The hotel was further from the Old Town than expected, but you can rent the bikes from the hotel (these are complimentary) and they are lifesavers. The rooms were clean and properly maintained, which are what I would expect from a hotel with this price tag. The breakfast buffet was quite nice too.

Exceptional”

good location, near to the old town, just around 5 minutes walk nice decoration of the room and good air conditioner, only the hot water tap is not very stable friendly staff and delicious breakfast

1st Time Hoi An”

Loved every aspect of this hotel. Location walking distance close to everything. Yet on a smaller side street that is not busy. Staff really nice and helpful. Breakfast best on our trip. Free bikes to ride to beach. This is were we will stay whenever we come to Hoi An

Unique hotel, love it ”

Love the room, city view, breakfast, and staff, the hotel are so detailed with the decoration and service, you can use the bicycle for free, you also can get free shuttle to the private beach witin facilities provided.

Nice hotel”

A little bit further out from the centre of Old Town. I really enjoyed my stay here.

Good location in quirky hotel”

Lovely little hotel, old style decor and feel. Well located on edge of old town. Breakfast offered a range of options to choose from. Omelettes were cooked nicely but poached eggs were too undercooked for my liking. Borrowed bikes and was able to cycle around town..

Manager is uselessly sweet”

You can find her name on the other reviews, but she is totally useless. Just smiles and talks sweet but the action is not right or what is asked. A total useless person in fact if judged on the task performed, but sweet in looks and talking, which is good if you looking for someone to talk nicely with you while traveling but don't really matters if work is done or not.

Charm from another era!”

A lovely original older hotel with a lot of charm. I really hope they don’t overdo any renovations in the future. The breakfasts have a lot of choice and are delicious. Top of the list are the staff who made sure we felt welcome and looked after the whole week. Only one slight criticism. Some of the furniture coverings in the lounge need cleaning.

Nice place, good staff”

Nice place Good service

Lovely”

Everything was great - Staff are so helpful and happy, nothing was a problem. Food was yummy and the pool and gym were good. Location was great just near old town. Room was comfy and had a few English movie channels on the TV. Great shower. Will stay again.

Stay only one night but loved it”

It's a nice hotel, we got a corner room on the top floor with a gigantic bath in the bathroom. The breakfast buffet is pretty good as well and we really enjoyed our stay. If your a couple and are visiting Hoi An, this place is very romantic and close to the center.

Vietnamese New Year 2019”

Ten minutes stroll to the ancient city, a quiet oasis away from the madness! Excellent hotel, nice room layout. Great value at 40% off! Breakfast was fantastic. Best of all, staff service is helpful and pleasant. Took one star off for the bizarre door alarm, if you forget to close the room door, the alarm goes off, after 2 mins, to warn you! A nuisance if you have 2-3 rooms of guests leaving, getting bags out, and deliberately leaving door open for housekeeping! Perhaps should use a milder tune, or something much less obtrusive...

Heaven in La Residencia”

Excellent stay thanks to Sarah organized flight bookings and every thing else Great rooms clean and spacious. Good indoor pool. Breakfast great huge choice smorgasboard. Could not ask for any more. Made our stay in Hoi Anh great. thank you.

Beautiful hotel and nice staffs”

It was a beautiful boutique hotel with classical interior and nice city view. It was located in 5 min walking distance from the old town, so we could walk between the hotel and the old town several times a day. Comfortable beds, luxurious bathroom, heated swimming pool, and great massage, everything in this hotel was just perfect. Especially, the staffs were very friendly and hospitable. Thank you Roan, Tony, Sophia, Ella, and Sunny. A lot of noise from the street came into the room, but there was no problem when windows were closed.