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La Tortuga Hotel & Spa - Adults Only

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Excellent8.5
Based on 19 reviews
La Tortuga Hotel & Spa - Adults Only
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Interior view
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Interior view
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Swimming pool
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8.7 Excellent location
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8.7Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Air conditioning

  • Bar

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Room choices
Superior Junior Suite
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  • Garden view
  • 45 m²
  • 2 queen beds and 1 king bed
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Junior Suite
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  • 40 m²
  • 1 king bed
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Superior Double or Twin Room
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  • 25 m²
  • 2 king beds or 1 super king...
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Standard Plus
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  • Garden view
  • 35 m²
  • 2 queen beds and 1 king bed
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Standard
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  • 25 m²
  • Non-smoking
  • 2 queen beds and 1 king bed
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Room Selected at Check In
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  • 2 double beds or 1 super ki...
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Verified guest reviews

Agoda Reviews (19)
Booking.com Reviews (605)

4.2

Filter by guest type:
  • Cleanliness 8.5
  • Facilities 7.0
  • Location 8.7
  • Room comfort and quality 9.6
  • Service 8.1
  • Value for money 8.1
  • Cleanliness 8.6
  • Facilities 6.7
  • Location 8.7
  • Room comfort and quality 9.5
  • Service 7.9
  • Value for money 7.9
Excellent
  • Cleanliness 8.5
  • Facilities 8.0
  • Location 8.5
  • Room comfort and quality 10.0
  • Service 9.0
  • Value for money 8.5
Excellent
  • Cleanliness 8.0
  • Location 10.0
  • Room comfort and quality 10.0
  • Service 8.0
  • Value for money 10.0
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  • Standard Plus
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7.6
Shaun from New Zealand
Couple
Superior Junior Suite
Stayed 5 nights in November 2016
A pleasant stay with delightful staff”
We really enjoyed our stay at La Tortuga, the rooms were great and there was a nice atmosphere about the place. The staff were excellent and always very helpful, particularly Rafa and Ricardo. The only real downside was the water quality. It felt weird to the touch (hard to describe but it felt soft?) and had a very odd taste (we didn't drink it but you inevitably taste some when you shower). We come across this problem anywhere else in Play Del Carmen so I can only assume it's a problem with the hotels plumbing. Overall we enjoyed our stay here, we would probably stay here again!
Reviewed December 14, 2016
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8.0
Jorg from Germany
Couple
Standard
Stayed 4 nights in February 2016
Very nice hotel, great value for money, close to everything”
The hotel really surprised us positively. The nice inner courtyard with a beautiful pool, and lounge/bar area is very nice. Our room was big and clean. While without direct beach access, you can get access to beach clubs and get towels from the hotel. Very friendly staff. The price was very good compared to what we found for other hotels. Fully recommended.
Reviewed February 13, 2016
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7.7
Caroline from Australia
Couple
Standard
Stayed 1 night in October 2013
Excellent”
Great pool, location & setting
Pretty excellent place!
Reviewed October 12, 2014
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9.3
Yakov from Russia
Solo traveler
Standard
Stayed 3 nights in March 2012
Lovely hotel, excellent service”
Staff are fantastic, rooms very good and although not on the beach, the hotel is a nice part of Playa
Had a great time at this hotel. The staff were very friendly, welcoming and competent. Although the hotel is not on the beach, it it close enough and you get complimentary passes to another hotel's beach club.
Reviewed July 16, 2012
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9.7
Oskar from Norway
Couple
Standard
Stayed 3 nights in July 2012
Nice hotel, amazing staff”
Nice location, amazing staff
great location - close to the beach and 5th avenue but still quiet. nice rooms, especially the ones with a view to the pool area which is really nice. amazing staff, they will help you with anything and you should def. use them for tips for what to do in pdc. they also have coupons for almost everything which will give you 50% of gyms and other things. lost my iphone in a cab and had no hope of getting it back, asked the receptionists for help and they actually managed to get the cab company to come back to the hotel with the iphone two days later. thank you so much guys! also a great breakfast included!
Reviewed July 16, 2012
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9.0
sophia from Australia
Group
Standard
Stayed 7 nights in June 2012
awsome resort”
great staff, nice clean rooms, good food
staff were very friendly and helpful, swimming pool was a good size , could maybe have a few more deck chairs in the sun. breakfast and food at resort was very nice. location was fantastic would definately stay here again
Reviewed July 01, 2012
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8.7
MEGUMI from Japan
Solo traveler
Standard Plus
Stayed 1 night in March 2012
La Tortuga Hotel & Spa ”
location, staff
Brilliant stay. Friendly staff, nice and clean room. Bed at the spa was rattling, which annoyed a bit.
Reviewed April 08, 2012
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10.0
Jennifer from United States
Couple
Superior Junior Suite
Stayed 2 nights in February 2012
Best hotel in the heart of Playa Del Carmen!”
Great room with Jacuzzi on the roof! Delicious breakfast!
This hotel is ideally located just a block from 5th Avenue. It is an oasis with a jungle-like feeling to it---the pool and spa are beautiful! The room was spacious, we loved the hammocks on the porch and private jacuzzi on the roof! The staff was super friendly and was very accommodating! We loved the small, boutique feeling. There was a full-stocked bar with delicious "happy hour" drinks. The breakfst is served in the adjoining restaurant and was absolutely delicious. We used the beach club a few blocks away and had a blast!!
Reviewed March 19, 2012
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10.0
Lilliana from United States
Couple
Junior Suite
Stayed 8 nights in February 2012
Beautiful hotel and exceptional service”
Exceptional customer service and the beautiful surroundings
From the moment we arrived, the staff was gracious and helpful. We were greeted with a cold drink and escorted to our room immediately. We had a problem with the air conditioning system in our first room, but after failing to fix the unit, we were moved to an even nicer room. I would definitely return to La Tortuga in the near future. I highly recommend it to anyone looking for a nice, quiet, and intimate hotel in Playa Del Carmen.
Reviewed February 23, 2012
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9.3
Daniela from Brazil
Couple
Standard Plus
Stayed 4 nights in February 2012
Lovely and charming hotel.”
location and service
although there's a parking lot close to the hotel it had to be paid, parking it's not included in the diary.
Reviewed February 15, 2012
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