La Tortuga Hotel & Spa - Adults Only
Newly renovated
Free Wi-Fi

La Tortuga Hotel & Spa - Adults Only

10th Avenue with 14th Street, Playa del Carmen, Playa Del Carmen, Mexico, 77710
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 La Tortuga Hotel & Spa - Adults Only
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    Lobby La Tortuga Hotel & Spa - Adults Only
    Lobby La Tortuga Hotel & Spa - Adults Only
     La Tortuga Hotel & Spa - Adults Only
    Junior Suite - Balcony/terrace La Tortuga Hotel & Spa - Adults Only
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    Poolside bar La Tortuga Hotel & Spa - Adults Only

    La Tortuga Hotel & Spa - Adults Only Reviews

    8.7
    Excellent
    /10
    (26 reviews)See what guests said
    8.8
    Excellent

    "It is near shopping, restaurants and the beach, but the inte..."

    Libby

    -

    December 3, 2017

    9.6
    Exceptional room comfort and quality

    Things you’ll love about La Tortuga Hotel & Spa - Adults Only

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Breakfast [free]

    Exceptional
    Location
    9.1
    See map
    Exceptional location
    Popular
    Nearby
  • Quinta Avenida230 m
  • 3D Museum of Wonders300 m
  • Nuestra Senora del Carmen Catholic Church780 m
  • Parque Los Fundadores820 m
  • Playa Punta Esmeralda3.13 km
  • Xplor Park6.81 km
  • Rio Secreto7.75 km
  • Cenote Chikin Ha24.34 km
  • La Playa Xpuha26.24 km
  • Riviera Maya45.52 km
  • Value for money8.4
    Location rating9.1
    Nearest airportCozumel International Airport (CZM)
    Distance to airport19.7 km

    Rooms available at La Tortuga Hotel & Spa - Adults Only

    9.6
    Exceptional
    Room comfort & quality
    Superior Double or Twin Room
    Superior Double or Twin Room
    ...
    • Room size: 20 m²/215 ft²
    • Balcony/terrace
    • 1 king bed or 1 queen bed
    Enter dates to see prices
    Standard Plus
    Standard Plus
    ...
    • Room size: 35 m²/377 ft²
    • Garden view
    • 2 queen beds and 1 king bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 40 m²/431 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Superior Junior Suite
    Superior Junior Suite
    ...
    • Room size: 45 m²/484 ft²
    • Garden view
    • 2 queen beds and 1 king bed
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 25 m²/269 ft²
    • Non-smoking
    • 2 queen beds and 1 king bed
    Enter dates to see prices
    Room Superior
    Room Superior
    ...
      Enter dates to see prices
      Superior Room
      Superior Room
      ...
        Enter dates to see prices
        Suite
        Suite
        ...
          Enter dates to see prices
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          What people love about La Tortuga Hotel & Spa - Adults Only

          • 8.0
            Very good

            "The nice inner courtyard with a beautiful pool, and lounge/bar area is very nice."

            Jorg

            |

            February 13, 2016

          • 8.0
            Very good
            Cleanliness

            "Our room was big and clean."

            Jorg

            |

            February 13, 2016

          • 8.0
            Very good
            Staff 

            "Very friendly staff."

            Jorg

            |

            February 13, 2016

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          More about La Tortuga Hotel & Spa - Adults Only

          More about La Tortuga Hotel & Spa - Adults Only

          7.6
          Very good

          "Overall we enjoyed our stay here, we would probably stay her..."

          Shaun

          |

          December 14, 2016

          An overview

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          What they offer

          7.6
          Very good

          "We really enjoyed our stay at La Tortuga, the rooms were gre..."

          Shaun

          |

          December 14, 2016

          Read more reviews
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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Reviews of La Tortuga Hotel & Spa - Adults Only from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (26)Booking.com Reviews (684)
          8.7
          /
          10
          Cleanliness8.8
          Facilities8.0
          Location9.1
          Room comfort and quality9.6
          Service8.5
          Value for money8.4
          All languages
          All guests (26)
          All room types
          Showing 23 verified guest comments
          12
          8.4
          Excellent
          Stephen from Canada
          Solo traveler
          Standard
          Stayed 5 nights in February 2018

          good location, helpful staff, Hot tub not working”

          Breakfast at restaurant next door goes until late for late sleep ins. Wifi didn't work in room

          Reviewed April 17, 2018
          8.8
          Excellent
          Libby from United States
          Couple
          Superior Double or Twin Room
          Stayed 7 nights in November 2017

          Great location ”

          La Tortuga is in a great location. It is near shopping, restaurants and the beach, but the interior courtyard is a quiet oasis from all the noise and activity of 5th Ave. Breakfast is served till 1pm so we used it as brunch. There was enough variety that it was not boring. Rooms are clean and most have a balcony facing the pool. There were just a few chaises but these were seldom used. For me the shade of the courtyard was a plus, but for sun worshipers, there is a sun deck. The desk staff and restaurant staff spoke English and were very pleasant. Adults only was great! Some noise late at night came from Coco Bongo—request a room away from the street. I did not use the spa, but had the best ever massage at Prana Spa at the In Fashion hotel on 12th street near 10th Ave. WiFi signal was good in my room—209.

          Reviewed December 03, 2017
          7.6
          Very good
          Shaun from New Zealand
          Couple
          Superior Junior Suite
          Stayed 5 nights in November 2016

          A pleasant stay with delightful staff”

          We really enjoyed our stay at La Tortuga, the rooms were great and there was a nice atmosphere about the place. The staff were excellent and always very helpful, particularly Rafa and Ricardo. The only real downside was the water quality. It felt weird to the touch (hard to describe but it felt soft?) and had a very odd taste (we didn't drink it but you inevitably taste some when you shower). We come across this problem anywhere else in Play Del Carmen so I can only assume it's a problem with the hotels plumbing. Overall we enjoyed our stay here, we would probably stay here again!

          Reviewed December 14, 2016
          8.0
          Excellent
          Jorg from Germany
          Couple
          Standard
          Stayed 4 nights in February 2016

          Very nice hotel, great value for money, close to everything”

          The hotel really surprised us positively. The nice inner courtyard with a beautiful pool, and lounge/bar area is very nice. Our room was big and clean. While without direct beach access, you can get access to beach clubs and get towels from the hotel. Very friendly staff. The price was very good compared to what we found for other hotels. Fully recommended.

          Reviewed February 13, 2016
          7.7
          Very good
          Caroline from Australia
          Couple
          Standard
          Stayed 1 night in October 2013

          Excellent”

          Great pool, location & setting

          Pretty excellent place!

          Reviewed October 12, 2014
          9.7
          Exceptional
          Oskar from Norway
          Couple
          Standard
          Stayed 3 nights in July 2012

          Nice hotel, amazing staff”

          Nice location, amazing staff

          great location - close to the beach and 5th avenue but still quiet. nice rooms, especially the ones with a view to the pool area which is really nice. amazing staff, they will help you with anything and you should def. use them for tips for what to do in pdc. they also have coupons for almost everything which will give you 50% of gyms and other things. lost my iphone in a cab and had no hope of getting it back, asked the receptionists for help and they actually managed to get the cab company to come back to the hotel with the iphone two days later. thank you so much guys! also a great breakfast included!

          Reviewed July 16, 2012
          9.3
          Exceptional
          Yakov from Russia
          Solo traveler
          Standard
          Stayed 3 nights in March 2012

          Lovely hotel, excellent service”

          Staff are fantastic, rooms very good and although not on the beach, the hotel is a nice part of Playa

          Had a great time at this hotel. The staff were very friendly, welcoming and competent. Although the hotel is not on the beach, it it close enough and you get complimentary passes to another hotel's beach club.

          Reviewed July 16, 2012
          9.0
          Exceptional
          sophia from Australia
          Group
          Standard
          Stayed 7 nights in June 2012

          awsome resort”

          great staff, nice clean rooms, good food

          staff were very friendly and helpful, swimming pool was a good size , could maybe have a few more deck chairs in the sun. breakfast and food at resort was very nice. location was fantastic would definately stay here again

          Reviewed July 01, 2012
          8.7
          Excellent
          MEGUMI from Japan
          Solo traveler
          Standard Plus
          Stayed 1 night in March 2012

          La Tortuga Hotel & Spa ”

          location, staff

          Brilliant stay. Friendly staff, nice and clean room. Bed at the spa was rattling, which annoyed a bit.

          Reviewed April 08, 2012
          10.0
          Exceptional
          Jennifer from United States
          Couple
          Superior Junior Suite
          Stayed 2 nights in February 2012

          Best hotel in the heart of Playa Del Carmen!”

          Great room with Jacuzzi on the roof! Delicious breakfast!

          This hotel is ideally located just a block from 5th Avenue. It is an oasis with a jungle-like feeling to it---the pool and spa are beautiful! The room was spacious, we loved the hammocks on the porch and private jacuzzi on the roof! The staff was super friendly and was very accommodating! We loved the small, boutique feeling. There was a full-stocked bar with delicious "happy hour" drinks. The breakfst is served in the adjoining restaurant and was absolutely delicious. We used the beach club a few blocks away and had a blast!!

          Reviewed March 19, 2012
          10.0
          Exceptional
          Lilliana from United States
          Couple
          Junior Suite
          Stayed 8 nights in February 2012

          Beautiful hotel and exceptional service”

          Exceptional customer service and the beautiful surroundings

          From the moment we arrived, the staff was gracious and helpful. We were greeted with a cold drink and escorted to our room immediately. We had a problem with the air conditioning system in our first room, but after failing to fix the unit, we were moved to an even nicer room. I would definitely return to La Tortuga in the near future. I highly recommend it to anyone looking for a nice, quiet, and intimate hotel in Playa Del Carmen.

          Reviewed February 23, 2012
          9.3
          Exceptional
          Daniela from Brazil
          Couple
          Standard Plus
          Stayed 4 nights in February 2012

          Lovely and charming hotel.”

          location and service

          although there's a parking lot close to the hotel it had to be paid, parking it's not included in the diary.

          Reviewed February 15, 2012
          9.3
          Exceptional
          Brenden from Australia
          Solo traveler
          Stayed 4 nights in June 2011

          ´friendly service beautiful hotel”

          pool, relaxing indoor area, nice restaurant attached

          had a great stay, the breakfast was delicious, particularly the huevos con chorizo. staff were always very friendly and understood exactley what you needed. nice quiet location which is a plus if yoiu value sleep. great pool and free internet was a big plus.

          Reviewed June 19, 2011
          4.3
          Alejandra from Mexico
          Couple
          Standard
          Stayed 2 nights in March 2012

          Esperaba más”

          El servicio y la comida en el restaurant el Bistro, son muy buenos.

          Me parece que el valor que pague por la habitación no es acorde con lo que me encontré una habitación demasiado pequeña, obscura, la cama no era comoda. Se que hay diferentes categorías, pero creo que la basica, debería considerar mejores condiciones. La playa, esta muuy lejos hay que caminar como 7 cuadras.. y llegar temprano para tener derecho a pasar. Para desayunar o ir a la playa cada dia hay que ir por el acceso a recepción. Definitivamente a este hotel no regresaria, vi muchas opciones sobre la quinta avenida inclusive pregunte precios.

          Reviewed March 09, 2012
          9.0
          Exceptional
          Victor from Spain
          Couple
          Superior Junior Suite
          Stayed 7 nights in February 2012

          Encantador hotel en el centro de Playa del Carmen”

          La piscina tiene un diseño muy original

          destaca la amabilidad de todo el personal y los desayunos a la carta muy ricos.

          Reviewed February 28, 2012
          9.7
          Exceptional
          Douglas from El Salvador
          Couple
          Stayed 3 nights in September 2011

          Muy buena ubicación , exlente servicio y distribuc”

          Habitaciones muy acogedoras, personal atento a las necesidades particulares y muy buena ubicacion

          Nos encantó en un inicio la ubicación del hotel, pese a que no esta sobre la quinta avenida , esta a un bloque de ella con una tranquilidad y paz en las habitaciones y en el interior del hotel. Fueron muy amables recibiéndonos y asignándonos una habitación superior a la reservada por el mismo precio. El club de playa Mamitas que es el permitido a asistir por ser huesped del hotel, muy bonito en su calidad Arquitectónica, buen servicio de bar y comidas solamente que a unos quince minutos a pie del hotel. Lo recomendamos sin niguna objeción

          Reviewed September 19, 2011
          9.7
          Exceptional
          Sofia from Mexico
          Couple
          Stayed 3 nights in March 2011

          Excelente servicio y ubicación”

          Servicio y atención del personal, ambientación, alberca

          El servicio del personal es excelente! incluye un delicioso desayuno, el restaurante es muy bueno, también acude gente local. Tienen otro restaurante en la 5ta avenida que también es muy recomendable. El hotel es hermoso! tiene una alberca central que ambienta muy bien el lugar. Los cuartos son de buen tamaño.

          Reviewed April 01, 2011
          9.2
          Exceptional
          patrick from France
          Couple
          Superior Double or Twin Room
          Stayed 4 nights in June 2019

          un jardin dans la ville”

          Accueil chaleureux malgré l'heure tardive, chambre confortable et terrasse donnant sur le jardin traversé par la piscine en forme de petits chemins d'eau... Un havre de paix pour se prélasser hors de la frénésie de la rue. Adresse à retenir.

          Reviewed June 30, 2019
          5.2
          gerrit from Mexico
          Couple
          Standard
          Stayed 3 nights in March 2016

          lawaaierig hotel”

          Prima plek totdat een stel uitzinnege jonge amerikanen komen. Eerst veel lawaai in de omsloten tuin en snachts als ze met z'n allen terug komen. Geplons in het zwembad, slaan met deuren, luid na praten op de gehorige gang. Die nacht weinig geslapen, volgende dag gelukkig weg. Personeel greep niet in. Ontbijt erg karig.

          Reviewed April 03, 2016
          8.0
          Excellent
          NOBUO from Japan
          Couple
          Standard
          Stayed 3 nights in May 2012

          とても居心地の良いホテルで次回も是非利用したいと思います。”

          プールがとても素敵で、スタッフも家族的で良いです。

          5Avの近くなので遊びに行くのに便利で良かったですし、朝食も色々選べボリュームがあり良いです。ちょっと部屋が狭いのが気になりましたが、あとはとても良かったです。

          Reviewed June 10, 2012
          12
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          • Exceptional location
          • Quinta Avenida