8.7
Excellent
/10
(26 reviews)See what guests said
Swimming Pool1
Beach1
Housekeeping1
See map
9.1
Exceptional
Location rating score
Exceptional location
Popular landmarks
Quinta Avenida230 m
3D Museum of Wonders300 m
Nuestra Senora del Carmen Catholic Church780 m
Parque Los Fundadores820 m
Playa Punta Esmeralda3.13 km
Rio Secreto7.75 km
Nearby landmarks
International House40 m
Lavandería Giracaribe60 m
Artesanias La Catrina90 m
Quinta Alegria Shopping Mall100 m
Alltournative130 m
5th Avenue (Avenida 5)150 m
Siete Detalles160 m
Guayaberas Dexorden180 m
Casa Kuxtal190 m
Tequila Barrel190 m
La Tortuga Hotel & Spa - Adults Only
 La Tortuga Hotel & Spa - Adults Only
Lobby La Tortuga Hotel & Spa - Adults Only
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4-star Hotel
Free Wi-Fi

La Tortuga Hotel & Spa - Adults Only

10th Avenue with 14th Street, Playa del Carmen, Playa Del Carmen, Mexico, 77710 - See map
Wellness activities
Spa & Beauty
"It is near shopping, restaurants and the beach, but the interior courtyard is a quiet oasis from all the noise and activity of 5th Ave."
Libby - December 3, 2017
Exceptional comfort
9.6 room quality and comfort
Excellent cleanliness
8.8 rating for cleanliness
Excellent facilities on premise
8.5 facilities on premise
Excellent service
8.5 rating for service
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Sauna

  • Breakfast [free]

Value for money8.4
Location rating9.1
Nearest airportCozumel International Airport (CZM)
Distance to airport19.7 km

Rooms available at La Tortuga Hotel & Spa - Adults Only

9.6
Exceptional
Room comfort & quality
Superior Double or Twin Room
Superior Double or Twin Room
...
  • Room size: 20 m²/215 ft²
  • Balcony/terrace
  • 1 king bed or 1 queen bed
Enter dates to see prices
Junior Suite
Junior Suite
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Standard Plus
Standard Plus
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 2 queen beds and 1 king bed
Enter dates to see prices
Double or Twin Room
Double or Twin Room
...
  • Room size: 18 m²/194 ft²
  • Shower
  • 1 king bed or 2 double beds
Enter dates to see prices
Junior Suite
Junior Suite
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Superior Junior Suite
Superior Junior Suite
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 2 queen beds and 1 king bed
Enter dates to see prices
Standard
Standard
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 queen beds and 1 king bed
Enter dates to see prices
Suite Three Bedrooms
Suite Three Bedrooms
...
    Enter dates to see prices
    Suite One Bed
    Suite One Bed
    ...
      Enter dates to see prices
      Room Two Beds
      Room Two Beds
      ...
        Enter dates to see prices

        Frequently asked questions

        What time is check-in and check-out at La Tortuga Hotel & Spa - Adults Only?

        Check-in is from 3:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The property offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to La Tortuga Hotel & Spa - Adults Only?

        La Tortuga Hotel & Spa - Adults Only is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of MXN 75. Just use the Let us know what you need section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at La Tortuga Hotel & Spa - Adults Only also comes with easy access to the neighborhoods around the hotel through the property's convenient shuttle service. For those who wish to drive their own cars, La Tortuga Hotel & Spa - Adults Only has a car park available for guests. Car parking is available for a fee of USD 10 per day. If you're looking for an easy way to get around Playa Del Carmen with private transportation, the hotel can arrange car rental for you.

        What is the smoking policy at La Tortuga Hotel & Spa - Adults Only?

        La Tortuga Hotel & Spa - Adults Only does not permit smoking in any of its rooms, but allows smoking in designated areas. The property offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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        Explore the neighborhood

        What people love about La Tortuga Hotel & Spa - Adults Only

        • 8.0
          Very good
          Staff 

          "Very friendly staff."

          Jorg

          |

          February 13, 2016

        Property ranking|Compared to 1,427 Playa Del Carmen properties
        See all rankings
        Value for money score
        8.4/10
        Location score
        9.1/10
        Room comfort score
        9.6/10
        Review score - United States
        9.6/10
        Better than
        99
        %
        of Playa Del Carmen properties
        Better than
        99
        %
        of Playa Del Carmen properties
        Better than
        99
        %
        of Playa Del Carmen properties
        Better than
        99
        %
        of Playa Del Carmen properties
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        Overall rating:
        8.7
        Excellent
        26 reviews
        Cleanliness
        8.8
        Facilities
        8.5
        Location
        9.1
        Read all reviews >
        What travelers say they love:
        Overall we enjoyed our stay here, we would probably stay her...
        Shaun from New Zealand
        Couple
        More about La Tortuga Hotel & Spa - Adults Only

        More about La Tortuga Hotel & Spa - Adults Only

        Conveniently located in Playa Del Carmen, La Tortuga Hotel & Spa - Adults Only is a great base from which to explore this vibrant city. Only 60 km away, this 4-star hotel can be easily accessed from the airport. Visitors to the hotel can take pleasure in touring the city's top attractions: International House, Artesanias La Catrina, Quinta Alegria Shopping Mall.

        Offering hotel guests superior services and a broad range of amenities, La Tortuga Hotel & Spa - Adults Only is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, Wi-Fi in public areas, car park, room service, airport transfer.

        50 rooms spread over 2 floors provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, internet access – wireless (complimentary), whirlpool bathtub, non smoking rooms, air conditioning can be found in selected rooms. The hotel offers fantastic facilities, including hot tub, outdoor pool, massage, garden, to help you unwind after an action-packed day in the city. Discover an engaging blend of professional service and a wide array of features at La Tortuga Hotel & Spa - Adults Only.

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        Most talked about facilities

        Breakfast
        2 mentions
        Swimming Pool
        2 mentions
        Beach
        2 mentions
        Internet
        1 mention

        What they offer

        8.0
        Very good
        Cleanliness

        "Our room was big and clean."

        Jorg

        |

        February 13, 2016

        View all reviews
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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        Food and dining

        Breakfast options

        Continental

        Restaurants on site

        Como Como Osteria Mediterranea
        Cuisine:Italian, Mediteranean
        Menu:Buffet

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of La Tortuga Hotel & Spa - Adults Only from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (26)Booking.com Reviews (683)
        8.7
        /
        10
        Cleanliness8.8
        Facilities8.5
        Location9.1
        Room comfort and quality9.6
        Service8.5
        Value for money8.4
        High score for Playa Del Carmen
        Rating
        9+ Exceptional (10)
        8-9 Excellent (6)
        7-8 Very Good (5)
        6-7 Good (0)
        <6 Below Expectation (2)
        Time of the year
        Mar - May (6)
        Jun - Aug (5)
        Sep - Nov (4)
        Dec - Feb (8)
        All guests (26)
        All languages

        Show reviews that mention 

        Showing 23 verified guest comments
        12
        10.0
        Exceptional
        Lilliana from United States
        Couple
        Junior Suite
        Stayed 8 nights in February 2012

        Beautiful hotel and exceptional service”

        Exceptional customer service and the beautiful surroundings

        From the moment we arrived, the staff was gracious and helpful. We were greeted with a cold drink and escorted to our room immediately. We had a problem with the air conditioning system in our first room, but after failing to fix the unit, we were moved to an even nicer room. I would definitely return to La Tortuga in the near future. I highly recommend it to anyone looking for a nice, quiet, and intimate hotel in Playa Del Carmen.

        Reviewed February 23, 2012
        8.8
        Excellent
        Libby from United States
        Couple
        Superior Double or Twin Room
        Stayed 7 nights in November 2017

        Great location ”

        La Tortuga is in a great location. It is near shopping, restaurants and the beach, but the interior courtyard is a quiet oasis from all the noise and activity of 5th Ave. Breakfast is served till 1pm so we used it as brunch. There was enough variety that it was not boring. Rooms are clean and most have a balcony facing the pool. There were just a few chaises but these were seldom used. For me the shade of the courtyard was a plus, but for sun worshipers, there is a sun deck. The desk staff and restaurant staff spoke English and were very pleasant. Adults only was great! Some noise late at night came from Coco Bongo—request a room away from the street. I did not use the spa, but had the best ever massage at Prana Spa at the In Fashion hotel on 12th street near 10th Ave. WiFi signal was good in my room—209.

        Reviewed December 03, 2017
        7.6
        Very good
        Shaun from New Zealand
        Couple
        Superior Junior Suite
        Stayed 5 nights in November 2016

        A pleasant stay with delightful staff”

        We really enjoyed our stay at La Tortuga, the rooms were great and there was a nice atmosphere about the place. The staff were excellent and always very helpful, particularly Rafa and Ricardo. The only real downside was the water quality. It felt weird to the touch (hard to describe but it felt soft?) and had a very odd taste (we didn't drink it but you inevitably taste some when you shower). We come across this problem anywhere else in Play Del Carmen so I can only assume it's a problem with the hotels plumbing. Overall we enjoyed our stay here, we would probably stay here again!

        Reviewed December 14, 2016
        10.0
        Exceptional
        Jennifer from United States
        Couple
        Superior Junior Suite
        Stayed 2 nights in February 2012

        Best hotel in the heart of Playa Del Carmen!”

        Great room with Jacuzzi on the roof! Delicious breakfast!

        This hotel is ideally located just a block from 5th Avenue. It is an oasis with a jungle-like feeling to it---the pool and spa are beautiful! The room was spacious, we loved the hammocks on the porch and private jacuzzi on the roof! The staff was super friendly and was very accommodating! We loved the small, boutique feeling. There was a full-stocked bar with delicious "happy hour" drinks. The breakfst is served in the adjoining restaurant and was absolutely delicious. We used the beach club a few blocks away and had a blast!!

        Reviewed March 19, 2012
        9.7
        Exceptional
        Oskar from Norway
        Couple
        Standard
        Stayed 3 nights in July 2012

        Nice hotel, amazing staff”

        Nice location, amazing staff

        great location - close to the beach and 5th avenue but still quiet. nice rooms, especially the ones with a view to the pool area which is really nice. amazing staff, they will help you with anything and you should def. use them for tips for what to do in pdc. they also have coupons for almost everything which will give you 50% of gyms and other things. lost my iphone in a cab and had no hope of getting it back, asked the receptionists for help and they actually managed to get the cab company to come back to the hotel with the iphone two days later. thank you so much guys! also a great breakfast included!

        Reviewed July 16, 2012
        8.0
        Excellent
        Jorg from Germany
        Couple
        Double or Twin Room
        Stayed 4 nights in February 2016

        Very nice hotel, great value for money, close to everything”

        The hotel really surprised us positively. The nice inner courtyard with a beautiful pool, and lounge/bar area is very nice. Our room was big and clean. While without direct beach access, you can get access to beach clubs and get towels from the hotel. Very friendly staff. The price was very good compared to what we found for other hotels. Fully recommended.

        Reviewed February 13, 2016
        8.7
        Excellent
        MEGUMI from Japan
        Solo traveler
        Standard Plus
        Stayed 1 night in March 2012

        La Tortuga Hotel & Spa ”

        location, staff

        Brilliant stay. Friendly staff, nice and clean room. Bed at the spa was rattling, which annoyed a bit.

        Reviewed April 08, 2012
        9.3
        Exceptional
        Yakov from Russia
        Solo traveler
        Standard
        Stayed 3 nights in March 2012

        Lovely hotel, excellent service”

        Staff are fantastic, rooms very good and although not on the beach, the hotel is a nice part of Playa

        Had a great time at this hotel. The staff were very friendly, welcoming and competent. Although the hotel is not on the beach, it it close enough and you get complimentary passes to another hotel's beach club.

        Reviewed July 16, 2012
        9.3
        Exceptional
        Daniela from Brazil
        Couple
        Standard Plus
        Stayed 4 nights in February 2012

        Lovely and charming hotel.”

        location and service

        although there's a parking lot close to the hotel it had to be paid, parking it's not included in the diary.

        Reviewed February 15, 2012
        9.3
        Exceptional
        Brenden from Australia
        Solo traveler
        Stayed 4 nights in June 2011

        ´friendly service beautiful hotel”

        pool, relaxing indoor area, nice restaurant attached

        had a great stay, the breakfast was delicious, particularly the huevos con chorizo. staff were always very friendly and understood exactley what you needed. nice quiet location which is a plus if yoiu value sleep. great pool and free internet was a big plus.

        Reviewed June 19, 2011
        9.0
        Exceptional
        sophia from Australia
        Group
        Standard
        Stayed 7 nights in June 2012

        awsome resort”

        great staff, nice clean rooms, good food

        staff were very friendly and helpful, swimming pool was a good size , could maybe have a few more deck chairs in the sun. breakfast and food at resort was very nice. location was fantastic would definately stay here again

        Reviewed July 01, 2012
        8.4
        Excellent
        Stephen from Canada
        Solo traveler
        Double or Twin Room
        Stayed 5 nights in February 2018

        good location, helpful staff, Hot tub not working”

        Breakfast at restaurant next door goes until late for late sleep ins. Wifi didn't work in room

        Reviewed April 17, 2018
        7.7
        Very good
        Caroline from Australia
        Couple
        Standard
        Stayed 1 night in October 2013

        Excellent”

        Great pool, location & setting

        Pretty excellent place!

        Reviewed October 12, 2014
        4.3
        Alejandra from Mexico
        Couple
        Standard
        Stayed 2 nights in March 2012

        Esperaba más”

        El servicio y la comida en el restaurant el Bistro, son muy buenos.

        Me parece que el valor que pague por la habitación no es acorde con lo que me encontré una habitación demasiado pequeña, obscura, la cama no era comoda. Se que hay diferentes categorías, pero creo que la basica, debería considerar mejores condiciones. La playa, esta muuy lejos hay que caminar como 7 cuadras.. y llegar temprano para tener derecho a pasar. Para desayunar o ir a la playa cada dia hay que ir por el acceso a recepción. Definitivamente a este hotel no regresaria, vi muchas opciones sobre la quinta avenida inclusive pregunte precios.

        Reviewed March 09, 2012
        9.0
        Exceptional
        Victor from Spain
        Couple
        Superior Junior Suite
        Stayed 7 nights in February 2012

        Encantador hotel en el centro de Playa del Carmen”

        La piscina tiene un diseño muy original

        destaca la amabilidad de todo el personal y los desayunos a la carta muy ricos.

        Reviewed February 28, 2012
        9.7
        Exceptional
        Douglas from El Salvador
        Couple
        Stayed 3 nights in September 2011

        Muy buena ubicación , exlente servicio y distribuc”

        Habitaciones muy acogedoras, personal atento a las necesidades particulares y muy buena ubicacion

        Nos encantó en un inicio la ubicación del hotel, pese a que no esta sobre la quinta avenida , esta a un bloque de ella con una tranquilidad y paz en las habitaciones y en el interior del hotel. Fueron muy amables recibiéndonos y asignándonos una habitación superior a la reservada por el mismo precio. El club de playa Mamitas que es el permitido a asistir por ser huesped del hotel, muy bonito en su calidad Arquitectónica, buen servicio de bar y comidas solamente que a unos quince minutos a pie del hotel. Lo recomendamos sin niguna objeción

        Reviewed September 19, 2011
        9.7
        Exceptional
        Sofia from Mexico
        Couple
        Stayed 3 nights in March 2011

        Excelente servicio y ubicación”

        Servicio y atención del personal, ambientación, alberca

        El servicio del personal es excelente! incluye un delicioso desayuno, el restaurante es muy bueno, también acude gente local. Tienen otro restaurante en la 5ta avenida que también es muy recomendable. El hotel es hermoso! tiene una alberca central que ambienta muy bien el lugar. Los cuartos son de buen tamaño.

        Reviewed April 01, 2011
        9.2
        Exceptional
        patrick from France
        Couple
        Superior Double or Twin Room
        Stayed 4 nights in June 2019

        un jardin dans la ville”

        Accueil chaleureux malgré l'heure tardive, chambre confortable et terrasse donnant sur le jardin traversé par la piscine en forme de petits chemins d'eau... Un havre de paix pour se prélasser hors de la frénésie de la rue. Adresse à retenir.

        Reviewed June 30, 2019
        5.2
        gerrit from Mexico
        Couple
        Double or Twin Room
        Stayed 3 nights in March 2016

        lawaaierig hotel”

        Prima plek totdat een stel uitzinnege jonge amerikanen komen. Eerst veel lawaai in de omsloten tuin en snachts als ze met z'n allen terug komen. Geplons in het zwembad, slaan met deuren, luid na praten op de gehorige gang. Die nacht weinig geslapen, volgende dag gelukkig weg. Personeel greep niet in. Ontbijt erg karig.

        Reviewed April 03, 2016
        8.0
        Excellent
        NOBUO from Japan
        Couple
        Standard
        Stayed 3 nights in May 2012

        とても居心地の良いホテルで次回も是非利用したいと思います。”

        プールがとても素敵で、スタッフも家族的で良いです。

        5Avの近くなので遊びに行くのに便利で良かったですし、朝食も色々選べボリュームがあり良いです。ちょっと部屋が狭いのが気になりましたが、あとはとても良かったです。

        Reviewed June 10, 2012
        12
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        La Tortuga Hotel & Spa - Adults Only
        |Excellent 8.7
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        • Exceptional location
        • Quinta Avenida