Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

La Vela Khao Lak is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1800 THB. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, La Vela Khao Lak has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Khao Lak with private transportation, the resort can arrange car rental for you.

La Vela Khao Lak features an on-site restaurant for your dining convenience. Breakfast is served here. International cuisine is available for guests. Dishes are served in buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

You may choose an outdoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at La Vela Khao Lak. Small or intimate events like honeymoons can also be accomodated. Event decoration service is offered to help your event go smoothly.