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Laguna Holiday Club Phuket Resort
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8.0 Very good guest rating
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"House keeping must try to do harder"

JennyHong Kong
Fitness center
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7.7 Very good location
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7.7Location

Laguna Holiday Club Phuket Resort

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Very good
Based on 478 reviewsSee what guests said
8.0
87% would recommend to a friend
  • Private beach

  • Free Wi-Fi in all rooms

  • Sauna

  • Air conditioning

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Two-Bedroom Apartment
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  • Balcony/terrace
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Two Bedroom Suite with Kitchenette
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  • Garden view
  • 113 m²/1216 ft²
  • 1 king bed
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One Bedroom Suite with Kitchenette
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  • Garden view
  • 78 m²/840 ft²
  • 1 king bed or 2 single beds
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Junior Suite With Kitchenette
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  • Garden view
  • 65 m²/700 ft²
  • 1 king bed and 1 sofa bed
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Verified guest reviews

Agoda Reviews (478)Booking.com Reviews (215)
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Cleanliness8.2
Facilities7.8
Location7.7
Room comfort and quality8.3
Service8.3
Value for money8.3
Food and dining6.8
Provided by verified guests of Agoda
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Junior Suite With Kitchenette
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4.4
Rujayarak from Thailand
Family with young children
One Bedroom Suite with Kitchenette
Stayed 2 nights in November 2017
Acceptable
May be time for a major renovation upgrade especially the bathrooms. More selections at breakfast needed.
Reviewed November 27, 2017
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6.4
Irina from Thailand
Couple
One Bedroom Suite with Kitchenette
Stayed 13 nights in November 2017
Nice in you want stay at appartments
The hotel are fine, room is big and comfortable. Housekeeping did a great job every day. Facilities of the hotel not so big just one restaurant and small pool but I never use it anyway as I always was outside. One thing winch really disappointed me a lot is food. Breakfast was very poor - no choice at all. Only one type of the cheese, from bakery just two options - croissant and danish. Well, I can stand not big variety but the quality of the food was terrible as well - Thai food cooked very bad and not tasty, fruits looks not fresh at all. We ordered at first day room dining and quality of food was low then average, cocktails as well. By the way people who visiting hotel not the first time should be informed that there is no European options in menu anymore, only Thai food. It is a really good luck that every room has a kitchen, witch I used to cook breakfast (as it impossible to eat at restaurant), lunch and dinner. P.S. Do something with your F&B!!!
Reviewed November 18, 2017
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5.2
Olga from Germany
Solo traveler
One Bedroom Suite with Kitchenette
Stayed 7 nights in October 2017
Above average
Terrible breakfast! A 4-star property cannot have such a small variety and a poor quality of breakfast. Hotel personnel needs proper training and definitely has to improve their behavior with the guests ( it’s just inappropriate when they talk about you in front of you and even point your fingers at you). Quite a disappointment with this property.
Reviewed November 09, 2017
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8.8
Zakhar from Russia
Family with young children
Junior Suite With Kitchenette
Stayed 1 night in February 2017
Nice and quite
Clean, fany pool, quite, close to beach, Laguna area. Nice choise for thouse who are looking for peace and quite.
Reviewed November 03, 2017
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7.6
Anonymous
Family with young children
One Bedroom Suite with Kitchenette
Stayed 3 nights in October 2017
Location Pros and Cons
Let's start with the negative points. The property itself is starting to show a bit of age and the rooms might do with updating in time to come. The location of the entire Laguna resort is very private and would be perfect for those who want to spend a quiet relaxing holiday but the distance from Phuket's main attractions may be a drawback to fun seekers. Also, I requested for hotel transfer from the airport and even gave the details requested but somehow the information was not forwarded to the hotel. I ended up having to hire a van from the airport and wasted about 45mins in the process. The breakfast was good but could use a little more variety day to day. On the plus side the staff extremely courteous and helpful (big points for that). The kids club was fantastic, my 2yr old son absolutely had fun there. The rooms were very comfortable although like I mentioned it could use a more modern touch.
Reviewed October 31, 2017
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10.0
Hatairat from Thailand
Couple
Junior Suite With Kitchenette
Stayed 2 nights in September 2017
Nice hotel with good activities for family, private, away from the city
Great for family, various activities in the hotels, but far away from the city.
Reviewed October 04, 2017
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7.6
michael from United Kingdom
Couple
One Bedroom Suite with Kitchenette
Stayed 10 nights in January 2017
Complex Smaller than it looks
Rooms were well sized with good facilities. We were located on an upper floor a considerable distance from Reception which was difficult as my wife has had hip replacements. Requested nearer room but not provided. Reception is basic with small lounge/dining area. We used dining once as menu was limited although the buffet breakfast was very good. Pool is relatively small. Lounges are rattan but no cushions so uncomfortable with just a towel. Wi Fi was useless in rooms and dropped a lot in the Reception (hot spot). Majority of people travel to sister hotels/beach using the efficient shuttle bus service. Overall a nice hotel but room for improvement.
Reviewed September 01, 2017
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7.6
Jenny from Hong Kong
Family with teens
Two Bedroom Suite with Kitchenette
Stayed 3 nights in August 2017
Less outdoor facilities
House keeping must try to do harder
Reviewed August 08, 2017
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10.0
Rong from Thailand
Family with young children
One Bedroom Suite with Kitchenette
Stayed 1 night in October 2016
Best Hotel
Best Service Room & All
Reviewed June 03, 2017
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2.0
Christopher from South Korea
Couple
Junior Suite With Kitchenette
Stayed 2 nights in May 2017
Do Not Recommended
Where do I begin to discuss what kind of hotel experience we had while staying at this hotel. If you enjoy having your breakfast stolen by birds and cold water showers in the morning...this is the hotel for you! We arrived at the hotel a tad bit earlier than check-in time and asked if we could possibly check-in earlier because we caught an earlier flight to Phuket from Bangkok. We were denied as they said our room was not ready. Most hotels I've been too have been able to accommodate me and my wife, however, this one couldn't. That's fine, we used the 2 hours we had until check-in to go grab some lunch. Came back after lunch to check-in and the hotel staff was nice and welcoming, but as you read further in my review, that changed. There was no hot water in the mornings to shower with during our whole stay. There excuse was the water tank was empty, however, we never experienced that issue at any of the other 2 of 3 hotels we stayed at while in Thailand. Out of the 3 hotels we stayed at here during our visit, this we rated to be the worst hotel! Aesthetically the hotel looks great with a nice view from the dinning area, however, inside they have plenty of issues. Poor customer service, dinning bathroom has no paper towels to dry hands, birds eat your food, and once you've checked in, when you enter the lobby they no longer greet you. They only greeted us with a great welcome when we arrived with all our luggage. After that we greeted the staff with a customary welcome in Thai and we received no response. Lastly, when we departed to the Airport it's a standard 700 THB charge which is a contracted deal for taxi service to/from the hotel to the airport and vice versa. While in Bangkok the most we spent was 500 THB for a 40 minute ride from the airport to hotel and that's with two toll payments, airport surcharge, tip and the meter itself. We would NOT recommend this hotel!
Reviewed May 29, 2017
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Laguna Holiday Club Phuket Resort
|Very good 8.0
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