Great hotel except location ”

Staff is very friendly and helpful. Room is comfortable. Breakfast is good. Has Gym to exercise. Left a jade necklace in room and they contact agoda to reach us. Very impressed. Location is far from town. Need taxi no matter where we go.

Pleasant stay”

Staff is friendly and professional. Room is large and clean. Only the location is a little bit far from night market or town. We forgot our jade pendant at room and they contact agoda to tell us. Very impressed.

lovely stay, I wish I can stay here longer”

The room is spacious & comfy. Plus point that they hv a coin operated laundry & dryer in the hotel. 7-11 is just 2min walk from the hotel & there are few restaurant along the street but too bad we don't get a chance to try on them. Night Market is just 5min drive from the hotel. Everything is perfect

Service lacks the professionalism that you would expect for a hotel this price. ”

For the advertised price I would expect a much better customer experience. It is priced the same as an international hotel such as a Marriott but the service and food and beverage offerings are sub part.

Not very clean in the room but everything else is ok”

This is our second stay in a year, not too nice reception staff compared with last stay. We still enjoyed the self-served laundry service and game centre ( FOC ) at B1 floor, and the basement parking lot. Yet, one of our friends has got serious bite from some unknown insects, and we believe the problem is the dirty carpet. The management should tighten the routine check of their front end staff and facilities maintenance.

The best hotel in Hualin ”

Receptionist was very nice and polite. Concierge service was great! Room is spacious and hotel facilities one of the best in Taiwan. Breakfast was good and full of tasty food. Sufficient parking lot. This is one the hotel that we cannot find any problem during our stay.

happy memorable experience ”

We were upgraded to a junior suite which is very posh and comfortable. The room is very big, with bathroom and a nice long bathtub next to the sleeping area, giving it a romantic ambience. The breakfast with a wide choice of food was very good. The staff is courteous and helpful.

Enjoyable & comfortable stay”

Have an enjoyable stay. Althought the weather in Hualian keep raining, but the friendly staff is very professional. Always greet or answer your enquiry with a smile. Hotel stay is very clean, spacious with a good view.

Great”

Graet

Excellent”

good

Great service and helpful staff!”

Great service and helpful staff!

Exceptional”

There is a games area at the basement. It is good for traveler with the kids. The breakfast buffet served is good for us as we like Chinese foods more and good for traveler whom want to eat light.

Nice hotel to stay”

Little away from middle of the town. Hotel have free shuttle to train station. Enjoyed our stay and very friendly staff

Exceptional”

Great hotel with great staff

great hotel quality similar to the Marriott in the US”

This is a pretty new hotel with decent size rooms at convenient location of Hua lien. it is my favorite one in Taiwan. The amenity and the hotel services is similar to the level of Marriott in the US. quite nice. I would certainly stay here again. The only thing I would recommend is the parking space. once B1 is occupied, B2 are all in steel chasis. which is a bit challenge to park

Comfortable and Friendly Hotel”

Great staff and extremely helpful. Complimentary taxi to train station was great. Lovely room with balcony and an extensive buffet breakfast. Location was a bit too far out to walk and there is no extensive public transport system in Hualien. We chose this hotel because of its proximity to the beach but there is no place to swim because of the port.

Excellent ”

We drove our SUV XC90 and found no large parking space in the basement of hotel. I was satisfied that they sorted out the issue shortly as they will always reserve the space for large vehicles. Thank you !

Relaxing stay”

Great service to provide customers ride to and from the airport/train station. Great service overall. Hope there could be at least four bottles of water for a double room. We love the bed and blanket. Dislike the towels , feels sticky like left over detergent.

Large rooms with nice views”

We stayed on 8th floor and the room had nice view of the ocean. The room had a big bed and was very roomy. There was a large bathing area with tub and shower by the window. Toilet and sink was in a separate section near the door. The bed was a little soft and wished it was more firmer. we parked in underground parking lot under the hot which was free. There is a seven eleven nearby along with some pharmacies but other than that have to drive for more things. It was about a half hour to hour drive to Taroko Gorge from hotel and about 10-15 minute drive to Hualien city center and train station. The hotel had coin laundry in the basement. But had to dry clothes a little longer in dryer to be fully dry. Also our sink in our room drained slowly. So we couldn't turn on the faucet all the way.

Wonderful stay”

Really blown away by the setting and the venue. Difficult to reach without a car. It's quite remote. However it's worth the journey. Beautiful room which is tastefully decorated. Beautiful step unsung s and very helpful staff. They do not speak English so scratch up on your Mandarin. Only down side is food isn't available after all day/night. Not really set up that way. However there are plenty of places to eat just a short drive away.