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Great location, lousy everything else”
This is a very very old and broken building that does not deserve the price tag its asking for. The owners are probably leveraging on the location but refused to spend a cent to do it up until it needs to. Your money is better spent in so many places. Book immediately if you like a challenging place to stay and don't know what to do with your money.
Better alternative options”
Great location but the property is very tired. Lack of basics such as coat hangars. Repeatedly had to ask for iron that was supposedly in the room but was not. Staff helpful and well intentioned but this property feels it is managed by a property developer rather than a hospitality company. For the same price you can get much better service in more comfortable and modern rooms.
Value for money Service Apartment”
A nice, conveniently located service apartment. Staff are courteous. Need to pay 145K dong for the usage of spa facilities though. Mainly Jap food and pubs nearby. Walking distance of around 5 mins to the Vincom shopping. Facilities wise is not really 4 star but it is not significant.
The apartment is old, furnitures and lights look bad, and i lost my expensive sandals there”
The location is good, right in cbd but i got bad experience when staying at Lancaster, reception at night shift is unprofessional, they let the security guy to check in for me, then they charged me deposit without holding function. When i entered to the room, furnitures look old and lights are white which is not preferable to me, after going out for drinking and back to the hotel i checked out right away and forgot my expensive sandals at there, i came back in the morning to check if my sandals still there and its gone, hotel support to keep the lost&found stuff in a few days in term of the guest come back to find it.
Showing its age”
Great location but thats about it. The room was old and grubby. Hairs in the bathroom etc. The lifts are a pain, you can grow old waiting for them!!! Parking isn’t free either. But the worst thing was that we were charged 5 USD when checking out because one of the flannels in the bathroom had make up on it!!!!
satisfy all of them
It's a good Service Apartment.
Serviced apartments- very decent!”
Loved this place; spacious and convenient!
Nice and clean hotel”
it was a pleasant stay. the staff is very helpful during the day. the room is clean, the kitchen is good to cook simple food, washing machine good to wash, but dryer not really working... and dont really have place to hang to dry... (but most place dryer always a issue, dont know why)... anyway, all is good.
Stay was very enjoyable with very helpful and polite staff. Not the first time I have stayed at this hotel and will stay again. Food dinning score is not applicable. Only downside was construction work taking place next door which you could hear in morning from my room on the 11th floor.
Location, Location, Location - & Lancaster has it!”
Great stay once again. I'm a business traveler, and I truly appreciate a Service Apartment located in a great part of town, with lots of restaurants, cafes, bars, and night spots located within walking distance. There's a truly fantastic little local cafe just a block away, with incredibly fresh mini-baguettes in the morning and a nice selection of breakfast choices. Great staff, too - friendly and helpful, and accommodating.
All was good”
We were told that one of our 2 bedroom apartment was not ready due to some piping issues and given 2 studios instead. Requested for change of room but did not get it. Other than the small hipcups which we believe they can do better by upgrading us or discount, everything seems good.
clean, modern, spacious and quiet”
Lancaster was incredible value for money, in particular since we are a big group of 6 people in our family. Stayed in a 3 BR unit which had all the space and privacy we needed, with a fantastic view of Saigon River. Location was just next to all kinds of restaurants including Haagen Dazs which was my kids' favorite nightcap. Shops like Vincom, Parkson, Diamond and Union Square were within 5-10 mins walk away. We all had a fantastic relaxing vacation.
Cozy, Good Location and Reasonable Price”
Good pleasant stay in Ho Chi Minh City Suitable for group of friend or family Cozy apartment, we rent a 3 bedrooms apartment with 3 bathrooms Kitchen with all necessary utensils 5 to 10 minutes walk to City Hall and shopping 15 to 20 minutes walk to Ben Than Market & Notre Dame Cathedral & City Post Office Shops and restaurants surrounded mainly Japanese Mini Mart next to lobby area
there are several little bakeries right up the street, including an open-air cafe / bakery that serves a great breakfast (6 or 7 Vietnamese options, plus an omelet), fresh juice, and absolutely delicious / fresh mini-baguette. Yum!
information about room is not totally corrected”
rather good. but I don't satisfied about the service. when I booked the room, It was concluded the bathtub according the information. but the room i received without bathtub. after that , i asked the staff, they told me that i had to require for extra equipment when i booked in. i feel unsatisfied , so i hope that you should provide clearer information about your service.
Great value for money apartments”
Good pleasant stay in a clean and spacious environment. Been staying here a couple of times on business trips and would highly recommend it. Great location too with plenty of good Japanese food around.
Great location, good service apartment, great staf”
My service apartment at the Lancaster was great. Great location in the heart of the Japanese are in District 1, with plenty of restaurants and bars within walking distance. The staff were excellent: helpful, fluent in English, and accommodating. My room faced away from the street, so it was pleasantly quiet. The kitchen was reasonably appointed, and the bathroom clean. The WiFi worked fine.
Great 2 BR apartment, overpriced Studio”
Pros: Great location, nice and helpful staff, very clean Cons: Not so stable WiFi, a bit of noise from the street and/or the adjacent club I had a great stay in Lancaster Saigon Serviced Apartments. I had the opportunity to stay in one studio and one 1 BR apartment. From the deal that I got the 2 BR was about 20% more expensive but 4 times bigger and 4 times more luxury! Staff are very polite and try to help you as much as they could but they don't have much information to share with you about Saigon in general so do your own homework. By the way beware that if you're booking from Agoda then using the gym is not included, that was a bit of surprise to me but not a big deal.
Good Alternative to Budget Hotels”
Apartments are definitely a bit under furnished and staff dont fully understand how to run a "hotel" (When they showed us to our room, they flipped on the power at the fuse box...not such a welcoming room). You are next to construction but its not really that bad. Great location with lots of Japanese restaurants right outside and a short walk to the central opera area. Would be greater for an extended stay of 1-2 weeks. Another thing is that 2 person rate is same for 2 BR and Studio. 2 BR is really oversized for a short trip, but no incentive not to choose.
Fast paced city! ”
Very good apart from the fact there is a building sight next door and they often did building work well into the night which made it difficult to sleep! Apart from this, the staff were just lovely, rooms were a lovely cool escape from the heat and humidity, very clean and well maintained. In a great location, close to markets!
Centrally located, convenient access”
Very conveniently located in center, Japanese area. 7/11 is just next bldg, and moreover my favourite massage place is just around the corner - MiuMiu, strongly recommended. Please try FOOT massage, which gives you not only foot massage but also full body - this is a full-body dry-type massage. FYI, body oil massage, as a female I felt insecutiry bc they offer only curtain-seperated space, but not individual room.
Simply the best serviced apartment in HCMC.”
I have stayed here many times and the service is always excellent. Check-in and check-out are easy and the staff are super friendly. I don't really want to tell anyone because it is a jewel in terms of places to stay in HCMC.
Fantastic serviced apartment type hotel.”
I stayed with a business associate of mine in a 2-bedroom apartment & found it very comfortable & fully equipped. We had 1 other business associate joining us for 1 night & the hotel staff set up a separate single bed in the lounge for him without any fuss. Very prompt and quick house-keeping - clean & tidy apartment during our stay.
nice apartment, fairly central”
We enjoyed our stay. The hotel is along a busy street (be careful crossing!) that goes all the way to the old city hall, about 6 blocks away. Along the way and on the side streets are a variety of attractions, including very many restaurants. The staff, especially the cleaning staff, were extremely helpful. And we enjoyed having our own kitchen. We asked for a non-smoking room, but they don't have any. Fortunately, we were able to open the window and air out the place, and the smell went away after about a day.
Noisy - after raising my voice, complaining, making a huge fuss, they finally changed my room to a quieter one. First night didn't get any sleep at all due to construction next door running 24 hours a day.
Great location and good quality accommodation”
Pleasant and quiet. We were there only for 1 night as a 'test' to check the place, since we often happen to be in Saigon. We wanted to see if The Lancaster could be a better alternative to other centrally located hotels in District 1. We are very pleased to say that The Lancaster passed our test and we will be making use of it again in the very near future.
Good location and Service”
the lancaster serviced apartments are right in the heart of "little tokyo" in saigon. when you step out of the door you are immediately in the middle of a vibrant street full of international restaurants: japanese, indian, italian, irish (pub). staff are very friendly and helpful. however, these are serviced apartments, not a hotel. no restaurant or pool, but reasonable cooking facilities in the room. the location is a bit away from the normal tourist area of dong koi st, but only 10 min walk.
Very good place”
I am very pleasure with the Staff frienliness of this apartments. I went there with my mother so I am looking for the place located in the heart of city. Firstly, I asked the front office staff to change to room because the tub in the bath room is quite high for my mother to climb in using it. The room was not available on that day so I asked for the mini chair instead. On the second day, the front office staff knocked my room and informed me that the rooms were available now for changing. I was very surprised. ^_^ The room is very clean. Many restaurants are located nearby.
felt cheated with the booking ”
I searched this for 2 adults and it showed up a double deluxe with breakfast option. 1 key issues: 1. Size of room - it shows at 86 sqm whereas room is lot smaller than this. 2. When we turn up at hotel they say breakfast is only for 1 person though the booking is for 2 people but on their printout it shows as 1 Adult. I felt cheated on the above 2 things.
Definately not desirable to come back”
Insufficiency in all aspects.
Value for money”
Spacious, clean room. Good location. Lots of restaurants surrounding.
Was good and all fine not any problem I had, staff very friendly!
Not a serious matter though, the hotel additionally charges to use the gym. I might be appreciated if it was free of charge.
Great place for a group to stay”
It was a great stay there with a group of 10 people. Hassle free and even agreed for a very late check-out free of charge.
Great location and place for a group”
It was a great stay there with a group of 10 people. Hassle free and even agreed for a very late check-out free of charge.
Good for big group”
Well worth the money. Location is good for nightlife pubs such as Lush.
Good short trip”
The location of the hotel is good.
poor quality room and breakfast options
Expensive and not value for money”
With the same price I should have been able to rent a better service apartment such as Somerset which has 3 bedrooms apartment at the same price. There was no swimming pool and service quality was ver bad.
Great location, walking distance for local attractions, bars & restaurants”
This serviced apartments accommodation is reasonable. Good location near an area frequented mainly by Japanese. Restaurants and bars in close proximity but the place itself has few amenities. Went to use the gym and was told that as I had made the reservation through Agoda, I would have to pay extra to use it. Free WiFi which was excellent. Convenience store on ground floor for everyday essentials.
sizable studio room in an excellent location”
decent roomy place in an excellent location with lots of restaurants nearby and within easy access to business area and scenic sites. missing a swimming pool to be a good four star. service not bad but can be better.
Great Location and Big Room”
Location: somewhat right in the middle of downtown, taking a cab to Ben Tahn Market, Bitexco Tower is about 15 mins, walking distance to Vincom center mall or Diamond mall. Many great cafes, and international cuisine in this district but mainly Japanese and a few French and Italian. For good local fare you have to get out of the Japanese district. A Korean mart attached to the right wing of the lobby, a Japanese 24h store to the left and a local 24h store right opposite the hotel, you won't have problems getting a drink or a bite whatsoever. English speaking staff, polite and attentive. Big/clean room, stable wifi speed.
The apartment is old and room furnishing looks very tired, especially in the bathroom. It is a basic serviced apartment, more like 3-star instead of 4-star. There are many better value hotel/apartment in HCMC with that price. No breakfast provided
Terrible, I don't want to pay even $10.”
I disappointed this hotel on last staying in this hotel but I booked this hotel again because the hotel I usually stayed when I made a business trip hochiminh city was not available. On this time this hotel gave me the conviction that I'll never stay in this hotel even though I need to pay some more. This hotel... No clean up the room on sunday, and room is very small, full of noise, sticky bed sheet... Besides all complimentary stuff are really cheapy.I have stayed several hotel in Hochiminh city... Do suffer what I suffered in this hotel.
My family booked a 2-bedrooms apartment as we wanted to be together. However, on arrival, we were told that there were no 2-bedrooms apartment and they gave us 2 studio apartments on different floors. We had to insist on being on the same floor before they acceded to our request. We asked for another bed which they provided but gave us a mattress protector in place of the blanket! Other than the initial disappointment, the stay was rather pleasant. The best thing is its location.
Convenient and good food around there”
Check in was prompt. Room was big enough for 4 people to stay cos there are 2 bedrooms. TV was not working despite attempts by the technician to rectify it. Not acceptable because it's supposed to be a 4 star hotel. Other than that, the close proximity to the Japanese restaurants is good.
It was wonderful and comfortable”
My stay there was fantastic! The hall is big and the couch is so comfy that everytime I sat there to watch tv, I would fall asleep. The bed is comfortable! Just have to look out for the edges of bed as I have knocked it a few times and had bruises on my shin. Overall.. This hotel is suitable for people who travel in groups and families.
Fantastic! Great location and lots of space”
excellent place! top location, good staff service in reception and the gym/spa. very convenient, even having a washing machine, which is great if a couple or a family plans to stay for a long time as it will decrease the amount of luggage. the only problem is that when we arrived to the apartment, the previous tenant had left just one our ago and the personnel did not clean the ensuite toilet in the master bedroom! as one can imagine, my wife was not happy at all because - particularly the toilet - was dirty and used... we had to use the second bathroom in the apartment that we were sharing with a friend, but the initial impression was very negative as it was late and we had to wait until the next morning... aside of that, the place was 100% ideal.
Facilities like the gym is chargable”
There was daily charges for the use of the gym. I would have thought that it is part of the room rate. The window insulation is also poor. We could constantly hear the traffic noise.
Bad attitude staff at grunt desk , property old , bad bed and can hit u bed edges and I was hurt
good for grps”
Nice. Great kitchenette with washing machine. Convience store in front and beside of the building
Good hotel if you need a 2 rooms apartment to stay together with your mate. Clean and strategic.
Nice serviced apartment”
The hotel's location is excellent and you can get around very easily. The rooms are nice and big and there is generally a homely feel to the apartment.
Nice location and very kind staff.
great serviced residence”
it was great to stay this residence for family trip. the location is very good and all room condition is nice.
Great location,Nice room only problems are poor wifi signal, and AC controller was not working.
A pleasant hassle-free experience.”
All staff, at every level, friendly and helpful.
Great place to stay for convenience and comfort”
great place with excellent services from all staff”
Excellent!! Well service minded staffs and they really accomodate us well throughtout our stay. We are really happy.
2 night stay in 2 bedroom apartment”
at Center ”
Stayed again abd as good as ever.”
The staff are so friendly and organised. Jyst a great place and after luving in Vietnam for 12years it is refreshing to meet staff like this who are friendly and good at their jobs.
Great location and apartment”
I enjoyed my stay in Lancaster. The apartment was spacious and right across the apartment, there's alot of restaurants and spas. It's a great place to stay.
good for service, clean, room”
Good hotel, service, bed”