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Lavande Hotel West Lake Hangzhou
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7.1 Very good guest rating
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"Personally i feel everything is just nearby. Wonderful!"

LeeMalaysia
Bathroom
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9.1 Exceptional location
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9.1Location
  • 350 m to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

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Deluxe Twin Room
  • City view
  • 26 m²
  • 2 single beds
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Business Queen Room
  • City view
  • 26 m²
  • 1 king bed
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Comfort Double Room
  • No view
  • 15 m²
  • 1 double bed
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Deluxe Double Room
  • City view
  • 27 m²
  • 1 king bed
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Business Suite
  • City view
  • 30 m²
  • 1 double bed
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Standard Twin Room
  • City view
  • 20 m²
  • 2 single beds
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Business Twin Room
  • City view
  • 28 m²
  • 2 single beds
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Twin Room
  • No view
  • 18 m²
  • 2 single beds
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Double Room
  • City view
  • 20 m²
  • 1 double bed
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Nearest essentials

  • Airports
    • 26 km
    • Hangzhou Xiaoshan International Airport (HGH)
    • 102 km
    • Yiwu Airport (YIW)
  • Public transportation
    • 350 m
    • Longxiangqiao Subway Station
    • 650 m
    • Ding'an Road Subway Station
  • Hospital or clinic
    • 150 m
    • Quality Control Center Hospital Of Tcm In Zhejiang
  • Pharmacy
    • 400 m
    • Jiuzhou Drugstore
  • Convenience store
    • 250 m
    • C Store
  • Cash withdrawal
    • 90 m
    • ATM

More about Lavande Hotel West Lake Hangzhou

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Verified traveler reviews

Agoda Reviews (42)
Booking.com Reviews (17)

7.1

Filter by traveler type:
Very good
  • Cleanliness 6.6
  • Facilities 5.8
  • Location 9.1
  • Room comfort and quality 7.1
  • Service 6.8
  • Value for money 7.2
  • Cleanliness 5.5
  • Facilities 4.7
  • Location 8.7
  • Room comfort and quality 7.0
  • Service 6.5
  • Value for money 6.4
Very good
  • Cleanliness 8.4
  • Facilities 6.9
  • Location 9.5
  • Room comfort and quality 8.0
  • Service 7.1
  • Value for money 8.3
Very good
  • Cleanliness 6.6
  • Facilities 4.0
  • Location 9.8
  • Room comfort and quality 7.1
  • Service 7.0
  • Value for money 7.6
Review score
  • Cleanliness 4.0
  • Facilities 8.0
  • Location 7.0
  • Room comfort and quality 2.0
  • Service 6.0
  • Value for money 5.0
  • Cleanliness 6.0
  • Facilities 8.0
  • Location 8.0
  • Room comfort and quality 6.0
  • Service 6.0
  • Value for money 7.0
Review score
  • Cleanliness 3.0
  • Facilities 7.0
  • Location 8.0
  • Service 7.0
  • Value for money 5.0
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Room type
  • Comfort Double Room
  • Twin Room
  • Deluxe Double Room
  • Business Queen Room

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Showing 38 verified written reviews
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6.4
KHUONG from United States
Business traveler
Comfort Double Room
Stayed 1 night in June 2017
Good”
Poor English communication!
Reviewed June 30, 2017
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6.8
Pek from Malaysia
Group
Twin Room
Stayed 3 nights in May 2017
Convenient location but not clean”
You are paying for the great location (within 5 mins walk to West Lake) but not for clean rooms. Looked like a new hotel but carpet was not clean. Both the rooms we booked had this stench that was totally unpleasant. Toilet door could not be closed properly. Beds were comfortable, staff were helpful. Only 1 lift so sometimes you need to wait longer.
Reviewed May 28, 2017
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4.8
Yonghong from China
Business traveler
Comfort Double Room
Stayed 8 nights in May 2017
Acceptable”
Very close to west lake. The hotel is very old and room is small. Most of rooms are no window. No breakfast included in the room fee.
Reviewed May 23, 2017
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8.0
Vincensia from Indonesia
Business traveler
Twin Room
Stayed 2 nights in April 2017
the hotel can't find my booking”
at first I booked for 3 nights, but because there was change of plan, I reschedule my booking become 2 nights only. When I arrived at hotel, the receptionist told me that there weren't any booking under my name because they didn't receive any confirmation from Agoda. The receptionist lady help me contact Agoda call center, it took a long time when we finally able speak to someone, but the call center lady didn't help much. She said Agoda already sent my booking to them, but the hotel insisted they weren't receiving any. This is actually not my problem as customer, it's a system problem between Agoda and the hotel, because the receptionist said this already happen a few times already to other customer. After spend almost half hour talked with Agoda call center (which speak in high tone), the only solution she can give was cancel my booking and refund my money which will take up to 1 month to process. We don't want this solution because we won't have any place to stay then. In the end, the receptionist lady called her manager (or someone in high position) and this manager help call someone from Agoda, 5 minutes later they allowed me to check in. It took 1 hour to check in, so Agoda, please fix this problem, I was really disappointed with your service this time and I don't know whether I'm gonna use Agoda again next time or not. Hotel room was OK, bathroom door is just a glass, without private door, so if you will stay with someone not so close, it gonna be awkward. The location was great, next to shopping center and 10 minutes walk to West Lake.
Reviewed May 08, 2017
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5.2
Lee from Singapore
Group
Twin Room
Stayed 1 night in May 2017
Smelly Carpet”
Photos on Agoda does not reflect the actual bedroom, we did not know that there was no window for the room. Due to poor ventilation, room smelled of urine despite us trying to clean the toilet ourselves. We requested for a change of room but were informed by hotel staff that it is a misrepresentation of Agoda of their hotel rooms. Along the corridor for similar rooms, the same stench persists. In the end, we managed to change to a smaller room with window for better ventilation however again the carpet smelled like urine (thou it is more faint). I will not recommend this hotel until proper overall cleaning is done.
Reviewed May 08, 2017
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6.8
Maryani from Indonesia
Business traveler
Comfort Double Room
Stayed 2 nights in April 2017
Location good”
The staff is very helpfull and most of all the location is strategic
Reviewed April 24, 2017
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10.0
Lee from Malaysia
Couple
Comfort Double Room
Stayed 2 nights in April 2017
Best of the best location in HangZhou”
Personally i feel everything is just nearby. Wonderful!
Reviewed April 21, 2017
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8.0
Rebecca from Malaysia
Couple
Deluxe Double Room
Stayed 2 nights in January 2017
Good location but noisy”
We stayed here for 2 nights. Location is fantastic and we were able to walk to the lake in just 5 minutes. Lots of food and shopping choices around. But there's a restaurant on the 3rd floor that plays loud music every night to attract potential patrons to it which doesn't tune down even after we complained. Also for some reason, there was a gas leak smell in the room at certain hours of the day - which is strange because there wasn't any cooking equipment in the room.
Reviewed January 10, 2017
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7.2
Andras from Hungary
Solo traveler
Comfort Double Room
Stayed 6 nights in December 2016
Good value, great location, little noisy ”
Very good location, very close to the lake and subway, plenty of food options nearby in the mall next door or within 5 minutes walk. Staff was friendly and welcoming, using phone app for English worked ok. Room has a decent design, relatively spacious but aging with stained carpet and peeling wallpaper in some spots. No windows. The room was on the 4th floor and half of the nights had noise of chairs dragged on wooden floor from upstairs.. Not sure what's on the 5th floor.
Reviewed December 24, 2016
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6.8
katharine from Indonesia
Family with teens
Comfort Double Room
Stayed 1 night in November 2016
Staying 1 night in Lavande Hotel Westlake Hangzhou”
Pro: hotel very near with Westlake across the hotel there is chain shopping mall, famous & delicious Hangzhou restaurant, complete room amenities. Con: We did not aware or notice that our comfort room is windowless room. the hotel lobby is under renovation so a bit dusty and small. the room smells cigarette and some of the room having a clear glass bathroom which may cause inconvenience if you travelling with friends with different gender.
Reviewed November 14, 2016
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