Free Wi-Fi in all rooms!
Room service [24-hour]
|Value for money||7.4|
|Nearest airport||Clark International Airport (CRK)|
|Distance to airport||3.9 km|
"Perfect location near transport and shopping."
July 12, 2018
"The rooms are spacious and comfortable."
September 11, 2018
"Overall, a nice cosy place to stay."
December 6, 2018
Located in high-class Angeles, this property is within the vicinity of major popular attractions, and guests can travel to and from the airport with ease. Featuring a beautiful view of the Mt. Pinatubo and Mt. Arayat, Lewis Grand Hotel is just a few minutes from the Subic beaches. Indeed a tourist-friendly location, Lewis Grand Hotel boasts classic and elegant rooms and a great variety of amenities like a 24-hour alfresco restaurant, a bar serving fusion cuisines, a meeting room, broadband Internet access, and satellite TV. An ideal place of stay for both business and leisure travelers, Lewis Grand Hotel makes luxury affordable.
"The staff are friendly and accommodating."
September 11, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Children 0-6 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Show reviews that mention
Needs an Update”
This hotel has a lot of potential however it has aged. The rooms are still in good condition and spacious however the general are of the hotel could do with a renovation. Staff are decent and professional. The breakfast was ok and basic. Located not to far from the large mall and bar district and have a shuttle service if available.
Good facilities, uncourteous staff”
Nice rooms, comfortable, fully carpeted. Just had an issue on how your staff call the attention of those who are not wearing proper attire in the pool. Should be careful on how you talk properly to your guest.
Dear Mary, Thank you for staying with us and leaving your feedback! We are delighted to know you found our rooms to be nice and comfortable however, we are sorry your experience here was disappointing due to unpleasant interaction with one of our staff at the pool. We have shared this feedback with the management team to ensure that re-training measures are being instituted to all staff to prevent recurrences in the future. We strive to provide prompt, warm and inspiring service from our team. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Yours Sincerely, Jean Rivera Operations Manager
Staff were very courteous and helpful. We had a problem with the AC on our first room, so we were offered a room change. To our surprise, they even gave us a free fruit platter with a note apologizing for the inconvenience.
Dear Krisha, Thank you for staying with us and for taking the time to write the review. We're so sorry to hear of the incident on AC in your room and this is certainly not how we would like you to remember your stay experience to be. Please be assured that the comfort of our guests is our highest priority and we have shared your comments with our team to ensure that the issue on AC is resolved. Your kind comments are very much appreciated and we're glad you enjoyed our fruit platter. We certainly look forward to welcoming you back again for another memorable stay at Lewis Grand Hotel. Regards, Jean Rivera Operations Manager
booked it for 5 nights , left after 2 nights. The building and facilities are excellent as is the staff, super helpful. The room was very good clean nice bed , no issues BUT the bathroom had major issues . it was clean, however in order to take a shower , you have to do it in the bathtub, the bathtub height was higher than one meter, very hard to get into. Next no hand shower , the only place water comes out is from the very high ceiling , have never seen a hotel where the only place the water comes from is raining from the ceiling. THe biggest problem is no bidet . most every hotel in the pi has a bidet, . So couple , no bidet, no hand shower, and needing to climb into a huge tub to get a rain shower , and it was no thanks, Im leaving this hotel early
Front desk staff Celine and Karen were excellent. At first, we were given a room with an AC that is malfunctioning. Celine took care of the problem right away. She transfered us to a room thats step away from the pool. Awesome !Karen took care of all our needs during the day.
Dear West, Thank you for staying with us and for taking the time to write the review. We're so sorry to hear of the incident on AC in your room and this is certainly not how we would like you to remember your stay experience to be. Please be assured that the comfort of our guests is our highest priority and we have shared your comments with our team to ensure that the issue on AC is resolved. We will pass on your gracious comments to the team especially Celine and Karen and let them know their efforts are not going unnoticed. All of us at Lewis Grand Hotel look forward to having you visit us again soon. Best regards, Jean Rivera Operations Manager
No hot water even after 30 mins”
Although there was a sign that 'at rare times' hot water comes after 10 minutes, all I got was warm even after about 30 minutes. Quite disappointing if you wanted to use the tub for a hot soak. Aside from that, experience was good overall.
Dear Patrick, Thank you for your review. We are pleased that your overall experience at Lewis Grand Hotel is good. but we do apologize for the issues you encountered with hot water supply in our guestroom. We pride ourselves in delivering exceptional, timely service and facilities to all our guests and we are truly sorry we fell short this time. We will work diligently to improve going forward, and we hope you will join us again in the future for a better experience in every aspect. Yours sincerely, Jean Rivera Operations Manager
Not worth the money”
Pros: Good location. Easy trike ride away from walking street or sm clark or a nice short walk to those places. Front desk workers and entrance to hotel was nice. Cons: Pool looks unkept. Actually the whole hotel needs to be renovated. Carpet in room looked dirty. Restaurant was horrible. The waitresses there are very bad at there jobs. We sat for a while waiting and no one would approah us. Had to call for waitress to come. There was only us and another table who was there before us and didnt get help until we called for it. Waitress did not know what was available on the menu. My gf seen another waitress smelling the juice before giving it to the other table. Just bad service altogether. Hotel could be great with renovation and staff training. Not worth the money. You can find better hotels for around same price.
Dear Kerry, Thank you for taking the time to post a detailed review following your recent stay at Lewis Grand Hotel. I would like to sincerely apologize for the lapse of service and the poor experience at our Avenue restaurant. We take great pride in the service provided in our hotel and restaurants. Therefore, the incidents you raised to our attention have been of great concern to us and please rest assured that corrective actions will be made and personally handled by myself. We are also currently undergoing a transition to enhance all of our guest rooms and facilities to show our commitment to quality and an elevated experience. Thank you for letting us know the area with flaws which we see it a great opportunity to identify the areas we need to improve. I hope one day we will be able to deliver the kind of experience that you have come to expect from us. Yours sincerely, Jean Rivera Operations Manager
Hotel had people sleeping all over ”
The gore had people sleeping all over the lobby and the second floor. When I was checking out I could not even sit on the couch while they checked my room. They had people sleeping all over and when I mentioned it to the staff they said oh this isn’t normal. I said i guess next time I shouldn’t pay because I can use the hotel for free. Terrible when I paying guest can’t sit down to wait.
Go elsewhere ”
This Hotel looks great from the front but once inside you will be let down its old inside and badly needs some TLC everything is old and drap the rooms are big but need painted and cleaned the Gym smells off dampness and has peeling paint that has fell off over the old equipement and is still lying there not getting cleaned up the staff are great and breakfast looks like it was cooked the week before do yourself and your family a favour and go some where else lot better hotels at cheaper prices
dont stay here ... ”
Arriving at the Lewis Grand Hotel it look amazing ... front desk and all the staff are fantastic then it goes downhill fast from here .... rooms are large and spacious but look like they have not been done up for years everywhere looks like it needs a good clean and the whole hotel is in a dire need to be re furbished inside the hotel is just old and musty The gym they say is one of Clarks only 24 hour gyms .... very old equipement peeling walls and ceiling that had fell on floor and equipement and not been cleaned the gym has a terrible dampness smell the staff are friendly and polite the breakfast looked like it was cooked the day before far better hotels at cheaper prices avoid the Lewis Grand you will only be dissappointed
The rooms need upgrading and the staff needs more training.”
The air condition in 90% of the deluxe rooms need replacement. Most of it is no longer working properly and more than a decade old. The curtains in some of the rooms have holes, it really needs replacement. The floor carpet are dirty and old in almost almost all the rooms. Some of the front desk staff really needs proper training.
Dear Susan, Thank you for taking the time to review your visit. We understand your frustrations, and we appreciate your observations about some of the more dated aspects of our rooms. We are happy to let you know that we are currently undergoing a renovation of our guest rooms and public areas to continue to consistently provide our guests like you comprehensive service and facilities, We also appreciate your feedback concerning our front desk staff and and re-training measures are now being instituted to prevent recurrences in the future. We understand that every detail matters and assure you we are working to correct these issues. We appreciate your comments and hope you will consider a return visit. Yours sincerely, Jean Rivera Operations Manager
Charged for services not used”
I used the Steam Bath and Jacuzzi not knowing that it is chargeable. Usually hotels do not charge for this service and I assumed the same with this hotel. The steam batch was not hot and cuts off very fast, making it not suitable to use this service. I did complain to the staff but he tried and could not get it to work better. I complained to the manager and asked for a discount as the service could not be fully used, but they refused to give any discount.
They have a policy that they dont allow food deliveries or take out foods from outside restaurants. And they asked us to pay 500 pesos so we can bring it outside. The guard was super unprofessional, he was like “if u dont want to pay, u can eat at the parking lot” Are u fvcking kidding me? He could have said it in a nicer way
Nice hotel but need totally renovation ”
Pool and Garden need renovation. If you swim in pool you get blue feeds because the colour is so old that she going off from pool to your feeds Difficult to get off the colour. I say it 3 years ago to the manager but nothing happened
Grand old hotel”
Large room with lots of light, quiet, nice bar and restaurant open to the inner yard / pool. It could be a 4,5 if they: painted the pool, provided better amenities like: hangars, iron, robes theat fit western size people, cleaned the rooms more promptly and thoroughly and provided more training to their very nice front desk staff.
Lovely hotel and great service from friendly staff ++”
I had a great time at the Lewis Grand, I stayed in the Jacuzzi Suite which was such a cool room that overlooked the pool and the jacuzzi worked really well. Ahmed at the bar took good care of us and the rest of the team, suggesting local food and drinks, Emperador Brandy etc lol. Marlon the manager was also very helpful and gave us loads of recommendations about what to do in town. i would highly recommend staying here, big rooms, good service, great location, I will definitely come back soon!
Old hotel that is falling apart”
Do not stay here. Badly mantained hotel. The whole hotel needs major renovation urgently. No hot water available for a few days. The last time when I was there, the air con was not working for a few days. Carpet need replacement as it is so old and dirty. Bathrooms needs to replace shower heads, toilet seats are cracked, water is running with low pressure, shower curtain needs replacing and the bath tub is too high to get in and out for shower. I fell when trying to get out because it was too high. Overall, for what I paid for the room, it is NOT worth the price. 4Star price for a 1 Star hotel.
very good hotel”
one of the best hotel in AC....and very kind staff...polite and helpful..most recommended
Dear 로지 , Thank you for staying with us. We will be sharing your review at our next staff meeting - the team will be glad to know how much you enjoyed your stay here with us. We look forward to welcoming you back soon. Best Regards, Jean Rivera Operations Manager
Nice hotel ”
Very nice hotel Pool and restaurant nice Location is ok Only down side is location next to church, who as mass at 6am every day And our room was next to it had to hear noise every morning Try to book your room away from the church side of the hotel
Not worth value for money”
the entrance of the hotel is grand. but the rooms are too old. pool is dirty, the room carpet is dirty, its just not worth value for money, its too expensive, it feels like a bankrupt five star hotel, its not modern no more, too old