Libero Hotel Haeundae
Libero Hotel Haeundae
Libero Hotel Haeundae
Libero Hotel Haeundae
Libero Hotel Haeundae
Libero Hotel Haeundae
Libero Hotel Haeundae
Removed from saved list

8.1

Excellent
12.0% this month
/10
(1,957 reviews)See what guests said
Beach14
Housekeeping9
Shops6
See map

8.7

Excellent

Location rating score

Excellent location - 320 meters to the beach
Popular neighborhood
Parking
FREE
Popular landmarks
Haeundae Beach 400 m
Gwangandaegyo Bridge 3.3 km
Gwangalli Beach 4.0 km
Haedong Yonggung Temple 6.3 km
Yongdusan Park 13.6 km
Taejongdae 13.9 km
Jagalchi Market 14.0 km
Gamcheon Culture Village 15.5 km
Beomeosa Temple 15.9 km
Nearby landmarks
Jeong Skin Care 100 m
Yeonsenalssin Clinic 110 m
Sinhwajaehwaluihakgwa Hospital 140 m
U2 150 m
Raipeu Dental Clinic 150 m
Haeundae Market 160 m
Chamjoeun Dental Clinic 160 m
Megabox 210 m
Kangsan Travel 250 m
Sunbaek Clinic 250 m
Free Wi-Fi
2019

Libero Hotel Haeundae

1380-14, Joong-dong, Haeundae-gu, Haeundae-gu, Busan, South Korea, 48095 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Haeundae Beach
Within 400 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
  • 250 meters to public transportation

  • 320 meters to the beach

  • Currency exchange

  • Located in heart of Busan

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersPopular destination! Properties in Busan are being booked every minute!
Value for money8.1
Distance to city center8 km
Location rating8.7
Nearest airportGimhae International Airport (PUS)
Distance to airport19.6 km

Rooms available at Libero Hotel Haeundae

Very good
Room comfort & quality
7.8
Standard Twin
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Family Room (3 Adults)
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 single bed and 1 double b...
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Standard Double
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Family
...
  • Room size: 30 m²/323 ft²
  • Partial ocean view
  • 1 single bed and 1 double b...
Enter dates to see prices
Family Room (3 Adults)
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
Enter dates to see prices
Suite
...
  • Room size: 77 m²/829 ft²
  • 1 king bed
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Royal Suite
...
  • Room size: 132 m²/1421 ft²
  • 1 king bed
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Semi Family Room
...
  • Room size: 30 m²/323 ft²
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Standard Ondol Room
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices
Standard Ondol Room
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Libero Hotel Haeundae?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Libero Hotel Haeundae?

For those who wish to drive their own cars, Libero Hotel Haeundae has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Busan with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Libero Hotel Haeundae?

Start your mornings right, with the à la carte and continental breakfast options offered at Libero Hotel Haeundae. There's an additional charge of 8000 KRW for adults and 10000 KRW for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Libero Hotel Haeundae?

Libero Hotel Haeundae features an on-site restaurant for your dining convenience. Breakfast is served here. You can pick and choose from a wide array of cuisines including western and asian. Light meal like soup is served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Libero Hotel Haeundae?

You may choose an indoor venue for your special gathering. Large events and gatherings such as private events can be hosted at Libero Hotel Haeundae. Small or intimate events like birthday parties and entertainment events can also be accomodated. Services for in-house catering, wireless internet, in-house planning and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Libero Hotel Haeundae?

On-site venues and convenient event services make Libero Hotel Haeundae an ideal choice for hosting conferences. The 2 venues can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Libero Hotel Haeundae?

Libero Hotel Haeundae does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Libero Hotel Haeundae?

The closest train, metro, or bus station to Libero Hotel Haeundae is Haeundae Subway Station, 270 m away.

What restaurants are nearby Libero Hotel Haeundae?

Restaurants including Du Dad Whole Chicken, Wheat Top and Lotteria are popular in Libero Hotel Haeundae’s neighborhood which is known as Haeundae-gu.

What popular shopping places are close to Libero Hotel Haeundae?

Shopping options in Libero Hotel Haeundae’s Haeundae-gu neighborhood include Shinsegae Dept. Store Centum City, Jeong Skin Care and Haeundae Market.

What are popular attractions near Libero Hotel Haeundae?

Libero Hotel Haeundae’s location in the Haeundae-gu neighborhood makes it close to famous attractions including SEA LIFE Busan Aquarium, Dongbaekseom Island and BEXCO (Busan Exhibition & Convention Center).

What popular beaches are close to Libero Hotel Haeundae?

Libero Hotel Haeundae’s Haeundae-gu neighborhood also includes Haeundae Beach.

What popular natural sightseeing spots are close to Libero Hotel Haeundae?

Libero Hotel Haeundae’s nearby natural sights include Dongbaekseom Island Trail, Jangsan Mountain and Geumjeong Mountain located in the same Haeundae-gu area.

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Explore the neighborhood

What people love about Libero Hotel Haeundae

  • 8.0

    Very good
    Location

    "Lots of shops and restaurants around the hotel."

    Dittakarn

    |

    December 8, 2019

  • 8.0

    Very good
    Location

    "Good location within the Haeundae beach area."

    Wei

    |

    November 17, 2019

  • 8.8

    Excellent

    "Next time I will stay this hotel again."

    phimphan

    |

    January 6, 2019

Property ranking|Compared to 1,272 Busan properties
See all rankings
Cheapest price score
Room comfort score
7.8/10
Room size
30 sqm.
Location score
8.7/10
Better than
98
%
of Busan properties
Better than
93
%
of Busan properties
Bigger than
88
%
of Busan properties
Better than
85
%
of Busan properties
Overall rating:

8.1

Excellent
1,957 reviews
Cleanliness
7.9
Facilities
7.5
Location
8.7
Read all reviews >
What travelers say they love:
There is also a shopping mall linked to the hotel.
Linda from Hong Kong SAR, China
Couple
More about Libero Hotel Haeundae

More about Libero Hotel Haeundae

Located along the shore of the beach is this pleasant property. Libero Hotel Haeundae is located 10 kilometers from Busan on Haeundae Beach. This hotel is surrounded by restaurants and fast foods and is located on top of a large department store. It is also within walking distance to the Haeundae Beach subway line, offering guests a convenient way to travel. This hotel is fit for leisure travelers looking to get away from the city. Rooms at this hotel are clean and offer magnificent views of the ocean and include all the basic amenities that guests need. Libero Hotel Haeundae is approximately a one hour drive from Gimhae Airport and 15 minutes away from Busan Exhibition and Convention Center. Guest who wants to explore the nearby attractions can visit Busan Aquarium, Haeundae Beach, and Busan Museum of Art. If you’re looking for a special and unique experience, look no further than Libero Hotel Haeundae.

Show less
Amenities and facilities
Very good
Facilities

7.5

Most talked about facilities

Beach

44 mentions

Housekeeping

25 mentions

View

6 mentions

Breakfast

5 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Karaoke
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoking allowed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Restaurants on site

Restaurant

  • Menu: Buffet
Location
1380-14, Joong-dong, Haeundae-gu, Haeundae-gu, Busan, South Korea, 48095
Excellent
Location

8.7

Airports

  • Gimhae International Airport (PUS)
    19.6 km
  • Ulsan Airport (USN)
    51.0 km

Public transportation

  • Haeundae Subway Station
    280 m

Hospital or clinic

  • Yeonsenalssin Clinic
    110 m

Shopping

  • Shinsegae Dept. Store Centum City
    2.9 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Haeundae Beach
    400 m
  • Gwangandaegyo Bridge
    3.3 km
  • Gwangalli Beach
    4.0 km
  • Haedong Yonggung Temple
    6.3 km
  • Yongdusan Park
    13.6 km
  • Taejongdae
    13.9 km
  • Jagalchi Market
    14.0 km
  • Gamcheon Culture Village
    15.5 km
  • Beomeosa Temple
    15.9 km

Nearby landmarks

  • Jeong Skin Care
    100 m
  • Yeonsenalssin Clinic
    110 m
  • Sinhwajaehwaluihakgwa Hospital
    140 m
  • U2
    150 m
  • Raipeu Dental Clinic
    150 m
  • Haeundae Market
    160 m
  • Chamjoeun Dental Clinic
    160 m
  • Megabox
    210 m
  • Kangsan Travel
    250 m
  • Sunbaek Clinic
    250 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Distance from city center8 km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)8000 KRW
  • Daily Internet/Wi-Fi fee0 KRW

The property

  • Non-smoking rooms/floorsYes
  • Number of floors17
  • Number of restaurants1
  • Number of rooms 91
  • Room voltage220
  • Year property opened1994
  • Most recent renovation2010

Parking

  • Daily parking fee0 KRW

Reviews of Libero Hotel Haeundae from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness7.9
Facilities7.5
Location8.7
Room comfort and quality7.8
Service8.3
Value for money8.1
High score for Busan
Rating
9+ Exceptional (279)
8-9 Excellent (220)
7-8 Very Good (267)
6-7 Good (98)
<6 Below Expectation (132)
Time of the year
Mar - May (251)
Jun - Aug (293)
Sep - Nov (266)
Dec - Feb (186)
Don't miss out!Properties in Busan are being booked every minute!
All guests (1,524)
All room types
All languages

Show reviews that mention 

Showing 996 verified guest comments
12345
8.0
Excellent
cassandra from Singapore
Group
Standard Twin
Stayed 2 nights in October 2011

Comfort and nice hotel”

Good location for food nearby, free wifi, clean and comfortable

stayed 2 days. hotel is located near the haeundae subway station. exit 7 walk about 15 mins to the hotel. just below is a shopping mall so convenient and accessible. how to get there: bought bus ticket at express bus terminal in seoul . ticket price 22000 won. journey estimate from seoul to busan 4 hours. bus is comfort and you would able to rest well during the trip. seat are spacious. bus will reach nopo- dong subway station. took the subway to haeundae station exit 3 and walk about 15 mins to the hotel. very convienient. place attractions: 1) just about 10 mins walk from hotel to the haeundae beach. nice beach enjoying the cooling breeze. may took a stroll along the beach. 2) gukje market and jagalchi market alight at jagachi station 3) best place to shop around, cheap and reasonable at pusan national university subway station. shopping street front of busan university. for ladies who love to shop. 4) at night, you may visit the gwangan bridge for light sightseeing, very beautiful and enjoy the sea breeze along the street. lots of cafes and eating store around. 5) visit the haedong yonggung temple. at haeundae station exit 7. took the bus no 181. must keep a look up for big sign board stated haedong yonggung temple the alight at bus stop. need to walk a few mins up the slope to the temple.

Reviewed November 10, 2011

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9.6
Exceptional
Ariel from United States
Solo traveler
Family
Stayed 2 nights in March 2017

Good hotel”

Staff was friendly and spoke English well enough. Only issue I have is that it has several names: Libero, Riviera, Libera etc. It's all the same hotel. The location is great for roving around Haeundae, but parking is a bit confusing. A sign says parking is only in front, but the SafeZone parking is where you should park, after getting a permission slip to put into your front windshield. Overall, a pleasant stay and good room view.

Reviewed March 30, 2017

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8.7
Excellent
ADE from Indonesia
Couple
Standard Twin
Stayed 1 night in July 2012

Nice Hotel, Nice View”

Very comfortable and cozy

How to go to the Hotel by Subway : take Busan Metro Line 2 (Green Line), get off at Haeundae Station, take exit #3 to Haeundae Beach. Walk straight and turn at your second right. You'll find a Department Store, go inside take the elevator to the Hotel's lobby at level 9. From the Hotel, you can go to Haeundae Beach, Haeundae Market, Busan Aquarium also surrounding stores and restaurants by foot.

Reviewed August 08, 2012

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9.3
Exceptional
Patrick from Australia
Couple
Standard Double
Stayed 2 nights in January 2012

Fantastic Location! Great Price and Comfortable!”

Location, Room Size, Comfort

We stayed at this hotel for two nights. It is situated in a great location and very easy to find! Just a short 2 - 3 min walk from Haeundae station and 2 mins from Haeundae beach, we can see the water from our room! The hotel staff was very friendly and we even left our wallet in the room after checking out, but we returned to the hotel and it was waiting for us at reception :) Fantastic service. However the bathroom seemed a little old in places but not much of a concern, overall great experience and very comfortable bed.

Reviewed January 27, 2012

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9.0
Exceptional
TIANG from Malaysia
Couple
Standard Double
Stayed 1 night in March 2015

Great location”

location, staff

We arrived at 1 o clock and were welcomed warmly; and generously allowed us to check in immediately. The room was large, and pleasantly furnished; with a partial ocean view. Everything worked as it should. The great thing about this hotel is that it is fronted by Haeundae market and, at the back is Gukbap Alley. So there's lots of food. Nearby, is the metro station and many useful bus stops, including the bus that takes you up to the pavilion on Dalmaji Hill.Also, a department store occupies 7 floors under the hotel!

Reviewed March 31, 2015

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9.7
Exceptional
Stephen from United States
Couple
Standard Double
Stayed 2 nights in February 2012

great location, super accommodating!”

when i walked in to the hotel, all i had to do was register my name. they just handed me my hotel room key and i was set to go!

room overlooked the ocean on the highest floor! the hotel staff were super attentive and the whole experience was great. it was the perfect distance between the haeundae subway station and the beach - making both accessible within 3 - 5 minutes. the view from my room was breathtaking and the price was unbeatable for the quality of room i received.

Reviewed February 23, 2012

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8.7
Excellent
PATTANASAK from Thailand
Couple
Standard Twin
Stayed 2 nights in April 2011

Very comfortable hotel and service with a smile”

Very comfortable. Near Haeundae beach and Haeundae station (both rail and subway)

hotel riviera has a very good hotel in haeundae beach area. you can walk to other destination in 5 minute such as haeundae beach, haeundae subway station and haeundae station. you can found many 24 hour restaurant and convenient store around hotel.

Reviewed April 17, 2011

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8.0
Excellent
HYEJIN from South Korea
Group
Family
Stayed 2 nights in August 2017

with mom n sister”

Really nice for budget travelers it's very close to beach and Haeundae station, I think it maybe located in middle of the road But, because it has built in so far, some of hotels in front of the Libero could disrupt your view. But that's not a big deal, we got a nice staying.

Reviewed September 24, 2017

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8.0
Excellent
Shihui from Singapore
Couple
Standard Double
Stayed 1 night in October 2012

Great location but simple rooms”

Location

Hotel Riviera was at a convenient location for us since we wanted to go to Haeundae Beach. There's a lot of great food and pubs around the area, so it made our 1 night in Busan real fun. However, for the price, the rooms were only average, the rooms and decor was outdated looking but at least it was very clean. I didn't get to try the breakfast buffet, but the spread looked pretty appetising.

Reviewed November 14, 2012

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9.0
Exceptional
Baoshi from Singapore
Couple
Standard Twin
Stayed 2 nights in October 2011

A value-for-money hotel ”

Great location, comfortable room

1. Friendly english-speaking staffs 2. 5 minutes walk to Metro Station 3. 3 minutes walk to traditional Haeundae market that offers fresh seafoods e.g. eel, octopus, shrimps and crabs with a local taste 4. 5 minutes walk Haeundae beach

Reviewed November 03, 2011

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7.3
Very good
ILYA from Russia
Business traveler
Standard Double
Stayed 7 nights in January 2011

Great location”

good moderate hotel
Small bath room.

Stayed in the Riviera hotel paid about $80/night for a twin room, booking through asia-hotels.com. The hotel is located a few blocks from the very nice Haeundae Beach and visitor's information booth; about 5 minutes walk from a subway stop (Haeundae Station). The rooms were standard and clean; the bath was small, as expected, but adequate (with shower and tub). There's nothing spectacular about this hotel but it seems a good safe bet at a reasonable price for Busan. I can't speak about the air conditioning as we didn't use it.

Reviewed January 20, 2011

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9.0
Exceptional
Adeola from Nigeria
Couple
Standard Double
Stayed 2 nights in February 2012

Cool Glass Elevator”

Location is prime

The hotel is easy to locate as it is tall and stands out. The Haeundae Market is just below it with so much street food and many fish restaurants available. It was a bit difficult to figure out the heater system, but the front desk staff helped explain it to us.

Reviewed March 04, 2012

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8.3
Excellent
Jaclyn from Canada
Couple
Standard Twin
Stayed 1 night in September 2011

Great location close to the beach. ”

Clean room, comfortable beds.

this hotel is very close to haeundae beach. it's a few streets over from the beach but within walking distance. rooms are very comfortable and great value for the price we paid. it is on the top floors of an old looking mall which makes it a little inconvenient to get to, but no major problem here. rooms have a mini-fridge and nice bathroom. parking is available on the bottom floor and close to the subway station.

Reviewed November 28, 2011

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8.3
Excellent
Tung from United Kingdom
Couple
Standard Double
Stayed 2 nights in March 2012

Good choice of Hotel in the Haeundae area”

Convienently located from both the beach and the Metro station

Hotel is located on top the the deparment store. On the back rear side of the hotel is the Haeudae bus terminal with many small resturants serving food for the local, The food are good quality and reaonable priced. Overall the hotel are a little old but the room are large and convenient for sightseeing withing Haeundae area. Recommended.

Reviewed April 10, 2012

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8.0
Excellent
Lu from Taiwan
Couple
Standard Double
Stayed 5 nights in January 2011

nice hotel”

nice hotel at nice place
hotel security should be improved

Basically, this hotel is quite nice if compared with the cost. Very close to Haeundae Beach as well as the casino and duty free shop (They are in the Paradise Hotel, at 3~5 times of Hotel Rate). Hotel from 9F~ underneath is a shopping mall, mostly are clothes. Good for shopping cheap. The shortage is the security system. No security check for every customer, everyone can just jump into the lift to the floor you want. Better have a security check chip to control the lift, it can allow only the hotel guest to get to the hotel floor~ it is cheap and can be accompanied with the room key. Otherwise, perfect

Reviewed January 17, 2011

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8.7
Excellent
Patrick from Canada
Family with young children
Family
Stayed 2 nights in February 2014

Good Stay”

Location, staff, shower

Great stay at Hotel a Riviera. Friendly and attentive staff. Less than a ten minute walk to Haeundae Beach. Didn't try the hotel restaurant, however there are plenty of restaurants available in close proximity.

Reviewed March 04, 2014

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8.0
Excellent
Dittakarn from Thailand
Business traveler
Standard Double
Stayed 3 nights in December 2019

Value for money”

The hotel is near the beach, Haeundae market, and metro station. The price is very reasonable. Although the hotel is not like other modern hotels, the room is spacious and clean. The bed is comfortable. Lots of shops and restaurants around the hotel. The hotel is in the same building with Save Zone store with underground supermarket.

Reviewed December 08, 2019

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10.0
Exceptional
Hilda from Canada
Group
Family
Stayed 1 night in July 2017

Excellent location!”

This hotel is a 5 minute walk to Haeundae Beach. Lots of restaurants and shops around the area. The beds are very comfortable. Free water in the mini bar.

Reviewed July 08, 2017

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7.3
Very good
Janet from Malaysia
Couple
Standard Double
Stayed 1 night in April 2012

Nice spacious hotel”

Nice spacious hotel near the beach

It was a nice spacious hotel just few minutes walk from the station as well as the beach. We didn't have any problem locating the hotel as there were clear street signs pointing to the hotel. Only stayed for 1 night but it was a good experience. Our only complain is that the shower temperature was not working so the water was very hot. We didn't get them to fix it since it was already late at night and we were only staying for 1 night. One thing to note is that Haeundae is located quite far from central Busan (e.g. Busan station). Approx 40-50 mins train ride.

Reviewed May 02, 2012

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8.3
Excellent
Richard from United States
Solo traveler
Standard Twin
Stayed 2 nights in April 2011

Good hotel for price ”

Clean and spatious room. Large bathroom. Given high prices in Korea period for hotels this one is a great deal.

The stay was good. The hotel is conveniently, and discreetly (I might add) located, and near all Haeundae Beach attractions. The staff spoke English well which is something good in Korea where even in 5 star hotels English ability among staff is not always up to par for the advertized service level.

Reviewed May 11, 2011

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