Little Rock Marriott

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

3 Statehouse Plaza, Downtown, Little Rock (AR), United States, 72201

Highlights

Free airport transfer

- Airport transfer available for FREE! To request, check the box on the...

Sparkling clean

Sparkling clean - Guests have rated this property 9.0/10 on cleanliness

Air conditioning

Daily housekeeping

Bar

Facilities

Free Wi-Fi

Car park

Front desk [24-hour]

Fitness center

Restaurants

Bar

Sauna

Airport transfer

About us

Conveniently situated in the Downtown part of Little Rock (AR), this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

This property is in high demand!

4 travelers have booked today.

Location 9.6
Cleanliness 9.0
Facilities 8.6
Service 8.4

Based on 841 verified reviews

Location

9.6

Cleanliness

9.0

Facilities

8.6

Service

8.4

Value for money

7.4

See map

9.6Exceptional

Location rating score

Exceptional location
Parking
Available
Closest landmarks
Old State House Museum
80 m
Fountain
80 m
Statehouse Convention Center
110 m
Old State House
130 m
Municipal Parking Garage (Underground)
190 m

Good to know

Value for money7.4
Location rating9.6

Rooms available at Little Rock Marriott

Guest room, 1 King, City view
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
M Club lounge access, Guest room, 1 King, River view, High floor
...
  • Room size: 33 m²/355 ft²
  • River view
  • 1 king bed
Enter dates to see prices
m club lounge access, guest room, 1 king, city view, high floor
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 king bed
Enter dates to see prices
M Club lounge access, Guest room, 2 Double, High floor
...
  • Room size: 33 m²/355 ft²
  • 2 double beds
  • 2 double beds
Enter dates to see prices
Guest room, 1 King, River view
...
  • Room size: 33 m²/355 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Guest room, 2 Double, City view
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Guest Room, 1 King
...
  • Room size: 33 m²/355 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices
Guest room, 2 Double, River view
...
  • Room size: 33 m²/355 ft²
  • River view
  • 2 double beds
Enter dates to see prices
Guest room, 2 Double
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 double beds
Enter dates to see prices
King Room with Roll-in Shower - Mobility and Hearing Accessible
...
  • Room size: 34 m²/366 ft²
  • 1 king bed
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Past guests that stayed at Little Rock Marriott have given this property a rating of 9.6 for its excellent location as the major highlight for their stay.

Past couple travelers that have stayed at this property have given Little Rock Marriott an average rating of 8.6. You can look up on more descriptive customer testimonials, and comments by filtering for a specific type of verified guest travelers down in the review section.

Past families with young children that have stayed at this property have given Little Rock Marriott an average rating of 8.4. You can look up more comprehensive customer evaluations and feedback by filtering for a specific type of verified travelers down in the review section.

Past families with older children that have stayed at this property have given Little Rock Marriott an average rating of 9.6. You can search for more descriptive customer ratings and remarks by filtering for a specific type of verified travelers down in the review section.

Past group travelers that have stayed at this property have given Little Rock Marriott an average rating of 8.5. You can check out more precise customer evaluations and comments by filtering for a specific type of verified travelers down in the review section.

The closest train, metro, or bus station is Little Rock Union Station, 1407.55 m away from Little Rock Marriott.

More about Little Rock Marriott

More about Little Rock Marriott

Experience Comfort and Convenience at Little Rock Marriott

Nestled in the vibrant heart of Little Rock, Arkansas, the Little Rock Marriott offers guests a seamless blend of luxury and accessibility. With a welcoming atmosphere and modern amenities, this hotel is perfect for both business travelers and leisure visitors seeking a relaxing stay. Check-in begins at 3:00 PM, allowing guests to settle in and start exploring the city’s rich culture and attractions at their leisure. Check-out is conveniently scheduled for 12:00 PM, providing ample time to enjoy a leisurely morning before departure. Families traveling with children will appreciate the hotel’s family-friendly policy, which allows children aged 1 to 17 to stay free of charge. Whether you're visiting for a weekend getaway or an extended stay, Little Rock Marriott ensures a comfortable and welcoming environment for guests of all ages, making it an ideal choice for your next trip to Little Rock.

Elegant Entertainment Options at Little Rock Marriott

Discover a sophisticated blend of relaxation and socializing at the Little Rock Marriott, where entertainment is designed to enhance your stay. Unwind at the stylish on-site bar, a perfect spot to enjoy expertly crafted cocktails in a welcoming atmosphere, whether you're unwinding after a busy day or mingling with fellow travelers. The bar's inviting ambiance makes it an ideal place to relax and socialize in comfort. For those seeking a touch of pampering, the hotel also features a luxurious salon, offering a range of beauty and grooming services. Whether you're preparing for a special evening or simply want to indulge in some self-care, the salon provides a tranquil setting to refresh and rejuvenate. These entertainment facilities ensure that your experience at Little Rock Marriott is both enjoyable and memorable.

Stay Active and Refreshed at Little Rock Marriott's Sports Facilities

Little Rock Marriott offers a range of top-notch sports facilities to ensure that guests can stay active and refreshed throughout their stay. The hotel boasts a state-of-the-art fitness center, equipped with the latest exercise machines and equipment, making it the perfect place to maintain your fitness routine. Whether you prefer cardio workouts or strength training, this fitness center has everything you need to stay in shape. For those looking to soak up the sun while enjoying a refreshing beverage, the poolside bar is the ideal spot. Situated next to the sparkling outdoor pool, this bar offers a wide selection of drinks and cocktails to quench your thirst. Relax on the comfortable lounge chairs, take a dip in the pool, and enjoy the vibrant atmosphere of the poolside bar. Additionally, Little Rock Marriott's sports facilities include a 24-hour fitness center. Perfect for guests with busy schedules or those who prefer to work out late at night, this fitness center is open around the clock. Stay on top of your fitness goals and enjoy the convenience of working out whenever it suits you. With its impressive fitness center, poolside bar, and 24-hour fitness center, Little Rock Marriott ensures that guests have access to excellent sports facilities to enhance their stay and keep them active and refreshed.

Exceptional Convenience Facilities at Little Rock Marriott

Experience unparalleled comfort and convenience during your stay at Little Rock Marriott, where thoughtful amenities are designed to enhance your visit. Enjoy the ease of 24/7 room service, allowing you to indulge in delicious meals and snacks in the privacy and comfort of your room whenever you desire. For added security and peace of mind, the hotel offers safety deposit boxes, so you can securely store your valuables with confidence. Additionally, guests have convenient access to a vending machine and a well-stocked convenience store on-site, making it simple to grab a quick refreshment or essential item at any time. Daily housekeeping ensures your room remains pristine and inviting throughout your stay, providing a seamless and comfortable experience from check-in to check-out. Little Rock Marriott truly prioritizes your convenience, making every aspect of your visit effortless and enjoyable.

Convenient Transport Options at Little Rock Marriott

Experience seamless travel convenience at Little Rock Marriott with our premium valet parking service, ensuring your vehicle is secure and easily accessible whenever you need it. Whether you're arriving for a meeting or exploring the vibrant city of Little Rock, our valet service simplifies your transportation needs, allowing you to focus on your stay. For those seeking more flexibility, the hotel also offers car hire services, giving you the freedom to explore the city's attractions at your own pace. Enjoy the ease of reliable parking and the convenience of hiring a vehicle right from the hotel, making your visit both comfortable and hassle-free.

Comfort and Convenience at Little Rock Marriott Rooms

Step into a world of comfort and convenience at the Little Rock Marriott, where every room is designed to provide a relaxing retreat. Each accommodation features air conditioning, ensuring that you can enjoy a cool and refreshing atmosphere regardless of the weather outside. Whether you’re unwinding after a day of exploring or preparing for an important meeting, the thoughtfully curated amenities are here to enhance your stay. Indulge in the little luxuries with a hair dryer and a selection of premium toiletries, making your morning routine feel like a spa experience. For your entertainment needs, each room is equipped with satellite/cable TV, allowing you to catch up on your favorite shows or discover new ones during your downtime. Additionally, the in-room coffee/tea maker and complimentary tea invite you to savor a warm beverage at your leisure, perfect for those quiet moments or early morning pick-me-ups.

Exceptional Dining Facilities at Little Rock Marriott

Discover a welcoming culinary experience at Little Rock Marriott, where comfort and convenience meet. Start your day with a freshly brewed coffee at the on-site coffee shop, a perfect spot to enjoy a warm beverage and light snacks in a relaxed atmosphere. Whether you're seeking a quick caffeine fix or a cozy place to unwind, the coffee shop offers a delightful selection to suit every taste. For those who prefer the privacy and comfort of their own room, the hotel provides attentive room service, allowing guests to indulge in delicious meals and beverages without leaving their accommodation. Coupled with daily housekeeping that ensures your space remains pristine and inviting, Little Rock Marriott aims to make your stay as comfortable and enjoyable as possible. Whether dining in or enjoying a quiet morning with coffee, guests are assured a seamless and satisfying experience.

Experience Comfort and Elegance at Little Rock Marriott's Room Offerings

At the Little Rock Marriott, guests can choose from a variety of thoughtfully designed room types that cater to different preferences and needs. The Guest Room with 1 King Bed offers a cozy 33 square meters of space, perfect for solo travelers or couples seeking a tranquil retreat. For those who wish to elevate their stay, the Guest Room with 1 King Bed and River View provides stunning vistas, while the high-floor option enhances the experience with breathtaking cityscapes. Families will find comfort in the Guest Room with 2 Double Beds, offering ample space for relaxation and quality time together. For a more luxurious experience, the Executive Suite with 1 King Bed and City View spans an impressive 66 square meters, providing an expansive environment for both relaxation and productivity. The Larger Suite with 1 King Bed, situated on a high floor, boasts an impressive 141 square meters, ensuring guests have plenty of room to unwind and enjoy the views. With various options available, including rooms with M Club lounge access, Little Rock Marriott is committed to delivering a memorable stay. Booking through Agoda not only guarantees the best prices but also ensures a hassle-free experience, allowing you to secure your ideal room effortlessly and focus on enjoying your stay.

Discover the Vibrant Downtown of Little Rock

Welcome to the heart of Little Rock, where history, culture, and entertainment come alive. The Downtown area is a thriving hub that offers a variety of attractions and activities for visitors of all interests. From historical landmarks to trendy boutiques, there is something for everyone to enjoy in this vibrant district. Start your exploration with a visit to the Clinton Presidential Library, a stunning architectural masterpiece that houses a treasure trove of artifacts and exhibits showcasing the life and presidency of Bill Clinton. Afterward, take a leisurely stroll along the River Market District, where you can browse through an array of local produce, crafts, and souvenirs. Don't miss the opportunity to indulge in some delicious Southern cuisine at one of the many restaurants that line the streets. For art enthusiasts, the Downtown Arts District is a must-visit. Immerse yourself in the local art scene by exploring the numerous galleries and studios that showcase works by talented local artists. If you're in the mood for some live entertainment, catch a show at the Robinson Center or the Arkansas Repertory Theatre. With its lively atmosphere and diverse range of attractions, Downtown Little Rock is the perfect destination for those looking to experience the best that the city has to offer. Book your stay at the Little Rock Marriott and immerse yourself in the energy and excitement of this dynamic district.

Convenient Transportation Options from Nearby Airports to Little Rock Marriott

Welcome to Little Rock Marriott, a luxurious and centrally located hotel in the heart of Downtown, Little Rock, Arkansas. Whether you're arriving at the Bill and Hillary Clinton National Airport (LIT) or the North Little Rock Municipal Airport (ORK), getting to the Little Rock Marriott is a breeze. If you're flying into the Bill and Hillary Clinton National Airport (LIT), the most convenient way to reach the hotel is by taking a taxi or rideshare service. The airport is located just 6 miles away from the Little Rock Marriott, making the journey quick and hassle-free. Alternatively, you can also rent a car from one of the car rental agencies available at the airport and enjoy the flexibility of exploring the city at your own pace. For those arriving at the North Little Rock Municipal Airport (ORK), the Little Rock Marriott is approximately 7 miles away. Similar to LIT, taking a taxi or rideshare service is the most convenient option to reach the hotel. If you prefer to drive, you can rent a car from the airport and follow the well-connected roadways to reach your destination. No matter which airport you arrive at, transportation to the Little Rock Marriott is easily accessible, ensuring a smooth and stress-free start to your stay. With its prime location in Downtown Little Rock, this hotel is the perfect base for exploring the city's vibrant attractions, including the Clinton Presidential Library, River Market District, and the Historic Arkansas Museum. Book your stay at the Little Rock Marriott and experience the best of Little Rock, Arkansas.

Explore the Cultural Gems near Little Rock Marriott

Nestled in the heart of Little Rock, Arkansas, the Little Rock Marriott offers convenient access to a plethora of cultural landmarks and attractions. Just a short stroll away from the hotel, you'll find the historic Marshall House. This beautifully preserved 19th-century mansion is a true architectural gem, offering a glimpse into the city's rich past. For nature enthusiasts, the nearby Julius Breckling Riverfront Park is a must-visit. Located along the banks of the Arkansas River, this expansive park offers stunning views of the water and a tranquil escape from the bustling city. Take a leisurely stroll along the riverfront trails or enjoy a picnic in the shade of the towering trees. Art lovers will be delighted to discover the Hearne Fine Art Gallery, located just a stone's throw from the hotel. Showcasing a diverse collection of contemporary African-American art, this gallery is a true hidden gem. From vibrant paintings to thought-provoking sculptures, there's something to captivate every art enthusiast. Whether you're interested in history, nature, or art, the Little Rock Marriott's prime location ensures that you'll have easy access to a wide range of cultural landmarks and attractions. Immerse yourself in the vibrant spirit of Little Rock and create unforgettable memories during your stay at this exceptional hotel.

Convenient Public Transport Stations near Little Rock Marriott

Located in the heart of downtown Little Rock, the Little Rock Marriott is surrounded by several public transport stations, making it an ideal choice for both business and leisure travelers. Just a short walk from the hotel, you'll find the Little Rock Union Station, a historic train station that serves as a transportation hub for the city. From here, you can easily access various destinations in and around Little Rock, including popular attractions, shopping centers, and dining options. The Little Rock Union Station is well-connected to the city's public transport network, offering convenient access to the Rock Region Metro bus service. Whether you're looking to explore the vibrant River Market District, visit the Clinton Presidential Library, or attend a concert at the Verizon Arena, you can rely on the reliable and efficient bus service to get you there. Additionally, the station also provides easy access to the Amtrak train service, allowing you to embark on a scenic journey to other cities in the region. With the Little Rock Marriott's prime location near the Little Rock Union Station, you can enjoy the convenience of public transport right at your doorstep. Whether you're traveling for business or pleasure, this hotel serves as a perfect base for exploring all that Little Rock has to offer.

A Culinary Delight Awaits

When it comes to dining options near Little Rock Marriott, guests are spoilt for choice. Just steps away from the hotel, you'll find a variety of restaurants to satisfy any craving. For a fine dining experience, head to One Eleven at the Capital, where you can indulge in exquisite dishes crafted with locally sourced ingredients. If you're a beer enthusiast, make sure to visit the Flying Saucer Draught Emporium, which boasts an impressive selection of craft beers. Craving some authentic Italian cuisine? Look no further than Raduno Brick Oven & Barroom, where you can savor delicious wood-fired pizzas and homemade pastas. For a quick and convenient meal, Edward's Food Giant's Deli Department offers a range of freshly made sandwiches and salads. And if you're in the mood for a hearty brunch, The Root Cafe is the place to go, serving up farm-to-table dishes that are sure to delight. With so many culinary delights right at your doorstep, you'll never run out of options during your stay at Little Rock Marriott.

Shop 'til you drop in Little Rock

Located in the heart of downtown Little Rock, the Little Rock Marriott is surrounded by an array of shopping landmarks that are sure to satisfy any shopaholic's cravings. Just steps away from the hotel, you'll find the Butler Center Retail Gallery, a haven for art enthusiasts and collectors. Browse through its curated selection of paintings, sculptures, and handcrafted jewelry, and take home a unique piece of Arkansas art. If you're looking for a more eclectic shopping experience, head over to the River Market District. This vibrant area is home to an assortment of shops, boutiques, and specialty stores, where you can find everything from locally made crafts to trendy fashion pieces. Whether you're searching for a one-of-a-kind souvenir or the latest fashion trends, the shopping landmarks near Little Rock Marriott have got you covered.

Affordable Luxury at Little Rock Marriott

Experience the perfect blend of luxury and affordability at Little Rock Marriott. With an average room price of just $214, this hotel offers exceptional value for money. Compared to the average price of a hotel room in Little Rock (AR) at $134, staying at Little Rock Marriott gives you the opportunity to indulge in a truly upscale experience without breaking the bank. From the moment you step into the elegant lobby, you'll be captivated by the hotel's sophisticated ambiance and impeccable service. The spacious and well-appointed rooms at Little Rock Marriott provide a haven of comfort and relaxation, ensuring a restful night's sleep. Whether you're visiting for business or leisure, you'll find all the amenities you need, including complimentary Wi-Fi, a fitness center, and an outdoor pool. In addition to its luxurious accommodations, Little Rock Marriott is conveniently located in the heart of downtown, putting you within easy reach of the city's top attractions, shopping, and dining options. Whether you're exploring the vibrant River Market District or attending a conference at the Statehouse Convention Center, you'll appreciate the hotel's prime location. Don't miss out on the opportunity to experience affordable luxury at Little Rock Marriott. Book your stay today and discover why this hotel is the perfect choice for travelers seeking a memorable and value-packed stay in Little Rock (AR).

Exceptional Service from Robin at the Front Desk

One of the standout features of Little Rock Marriott is the exceptional service provided by Robin at the front desk. Guests have praised her attentiveness, professionalism, and willingness to go above and beyond to ensure a pleasant stay. Robin's warm and friendly demeanor creates a welcoming atmosphere, making guests feel valued and cared for from the moment they arrive. Her dedication to providing excellent customer service sets the tone for the entire hotel experience, leaving a lasting positive impression on visitors.

A Memorable Stay at Little Rock Marriott

Discover a hotel that consistently receives positive reviews from its guests - Little Rock Marriott. With an impressive overall rating of 8.4, this hotel is a popular choice for travelers seeking a comfortable and enjoyable stay in the heart of Little Rock, Arkansas. One of the standout features of Little Rock Marriott is its prime location, earning a remarkable rating of 9.0. Situated in the vibrant downtown area, guests have easy access to a wide range of attractions, dining options, and entertainment venues. Whether you're visiting for business or leisure, the hotel's convenient location ensures that you can explore the best of what the city has to offer without any hassle. Cleanliness is a top priority at Little Rock Marriott, and it shows in their exceptional rating of 8.0. Guests consistently praise the hotel for its impeccable housekeeping standards, ensuring that every room is spotless and well-maintained. Whether you're staying in one of their stylish guest rooms or spacious suites, you can expect a clean and comfortable environment that exceeds your expectations.

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Amenities and facilities

Excellent8.6

Facilities

Languages spoken
  • English
  • Japanese
Accessibility
  • Facilities for disabled guests
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Sauna
  • Steamroom
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Heating in public area
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Kids meal
  • Playground
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Closet
  • Complimentary tea
  • Free bottled water unavailable
  • Hair dryer
  • Private bathroom
  • Radio
  • Satellite/cable channels

Food and dining

Restaurants on site
Heritage Grille Steak and Fin
  • Cuisine: Steakhouse
  • Menu: Buffet, A-la-carte

Location

3 Statehouse Plaza, Downtown, Little Rock (AR), United States, 72201

Exceptional9.6

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 1-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Getting around
  • Airport transfer fee0 USD

Property announcements

In the event of an early departure, the property may charge you one night’s room and tax.

In the event of an early departure, the property may charge you one night’s room and tax.

Reviews of Little Rock Marriott from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
8.3

Excellent

From 12 reviews

  • Location score 9.6 out of 10 and is a high score in Little Rock (AR)
    Location9.6
  • Cleanliness score 9 out of 10 and is a high score in Little Rock (AR)
    Cleanliness9.0
  • Facilities score 8.6 out of 10 and is a high score in Little Rock (AR)
    Facilities8.6
  • Service score 8.4 out of 10 and is a high score in Little Rock (AR)
    Service8.4
  • Value for money score 7.4 out of 10 and is a high score in Little Rock (AR)
    Value for money7.4
High score for Little Rock (AR)

Rating

9+ Exceptional (3)
8-9 Excellent (0)
7-8 Very Good (0)
6-7 Good (1)
<6 Below Expectation (1)
Guest Type
Room Type
Showing 5 verified guest comments
  1. 9.2
    Exceptional
    Adam from United States
    Solo traveler
    Guest Room, 1 King
    Stayed 1 night in November 2025

    “Great location, helpful staff, good stay”

    Recommend it.

    Reviewed November 06, 2025
  2. 10.0
    Exceptional
    Michael from United States
    Family with young children
    Guest room, 2 Double
    Stayed 1 night in May 2025

    “Wedding trip”

    Great place Great people Great views

    Reviewed June 02, 2025
  3. 9.6
    Exceptional
    Ahmad from Jordan
    Business traveler
    Guest Room, 1 King
    Stayed 1 night in March 2024

    “Short visit ”

    Quite lovely

    Reviewed March 10, 2024
  4. 6.4
    Good
    Joshua from United States
    Couple
    Guest Room, 1 King
    Stayed 1 night in May 2021

    “Poor reception ”

    We arrived after a long trip after midnight. Reception could not find our reservation. I had all relevant booking information and confirmed that my credit card had been charged. After spending about 45 minutes hunting for our reservation, it was determined that my name was incorrectly spelled in the hotel system. The receptionist was flustered and not particularly apologetic. No compensation was offered.

    Reviewed May 07, 2021
  5. 5.6
    jessica from Hong Kong SAR, China
    Couple
    m club lounge access, guest room, 1 king, city view, high floor
    Stayed 4 nights in August 2020

    “I will never stay in a Marriott again.”

    I paid a higher price for an M Club room; upon arrival,we were told the Club was closed. That’s a lack of communication on Agoda’s part,as the Marriott website says the Club is closed. Room deposit doesn't cover room service; around 10pm we were called and told we had to pay cash immediately. A man in street clothes came up and gave us change out of his wallet; no receipt or proof of payment was offered. Sunday I couldn't get my key to work all day; the first time I went to get it re-keyed,the desk stated that I was expected to check out that day. I had paid through Monday,but my key continued to be rejected. At checkout,I was charged 5 days of high-speed internet and valet parking; I had used and paid for parking the first night only. Thankfully,the woman at the desk (Robin) was the best part of the stay; she took me at my word,solved the problem,and struck up a polite conversation in the meantime to ease my worries. With that said,one woman cannot make up for a very unpleasant stay.

    Reviewed September 01, 2020

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