Lone Pine Hotel

Lone Pine Hotel

97 Batu Ferringhi, Batu Ferringhi, Penang, Malaysia, 11100
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Deluxe - Bedroom Lone Pine Hotel
Deluxe - Bedroom
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    Interior view Lone Pine Hotel
    Interior view Lone Pine Hotel
    Swimming pool [outdoor] Lone Pine Hotel
    Deluxe - Bedroom Lone Pine Hotel
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     Lone Pine Hotel

    Guest reviews

    8.3
    Excellent
    /10
    (3166 reviews)See what guests said
    9.6
    Exceptional

    "The Lone Pine Hotel was a great place to relax and enjoy the..."

    Cassity

    -

    August 11, 2018

    8.8
    Excellent room comfort and quality
    Recommended by 89% of guests

    Property highlights

    • Airport transfer

    • 70 meters to the beach

    • Currency exchange

    • Free Wi-Fi in all rooms!

    This property is in high demand!Last booked 5 hours ago | 10 travelers are looking at this property right now
    Excellent
    Location
    8.6
    See map
    Excellent location - 70 meters to the beach
    Nearby
    Popular
  • Batu Ferringhi Sidewalk Bazaar300 m
  • Bora Bora by Sunset300 m
  • Yahong Art Gallery410 m
  • Raz Kashmir Crafts510 m
  • Batu Feringghi Night Market920 m
  • Batu Ferringhi Beach1.06 km
  • Moonlight Bay Beach1.4 km
  • Miami Beach1.95 km
  • Penang Tropical Spice Garden2.67 km
  • Tropical Spice Garden2.77 km
  • Value for money7.9
    Distance to city center16 km
    Location rating8.6
    Nearest airportPenang International Airport (PEN)
    Distance to airport20.3 km
    Select your room
    8.8
    Excellent
    Room comfort & quality
    Grand Premier Suite
    Grand Premier Suite
    ...
    • Room size: 118 m²/1270 ft²
    • Partial sea view
    • 1 queen bed and 1 super kin...
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    Premier Garden Room
    Premier Garden Room
    ...
    • Room size: 52 m²/560 ft²
    • Partial sea view
    • 1 super king bed
    Enter dates to see prices
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 63 m²/678 ft²
    • Partial sea view
    • 1 super king bed and 1 sofa...
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    Premier
    Premier
    ...
    • Room size: 50 m²/538 ft²
    • Garden view
    • 2 queen beds
    Enter dates to see prices
    Super Deluxe
    Super Deluxe
    ...
    • Room size: 55 m²/592 ft²
    • Partial sea view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Premier Courtyard View Room
    Premier Courtyard View Room
    ...
    • Room size: 52 m²/560 ft²
    • Partial sea view
    • 2 queen beds
    Enter dates to see prices
    Deluxe Sea Facing
    Deluxe Sea Facing
    ...
    • Room size: 45 m²/484 ft²
    • Partial sea view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Grand Deluxe Suite
    Grand Deluxe Suite
    ...
    • Room size: 89 m²/958 ft²
    • Partial sea view
    • 1 super king bed
    Enter dates to see prices
    Premier Sea facing
    Premier Sea facing
    ...
    • Room size: 52 m²/560 ft²
    • Partial sea view
    • 2 queen beds
    Enter dates to see prices
    Premier Suite
    Premier Suite
    ...
    • Room size: 77 m²/829 ft²
    • Partial sea view
    • 1 king bed
    Enter dates to see prices
    Have a question for Lone Pine Hotel?

    What people love about the property

    • 9.2
      Exceptional

      "Good service from the staff."

      WIRDA

      |

      October 28, 2018

    • 10.0
      Exceptional

      "The massage was good too, truly recommend!"

      zing M.

      |

      December 7, 2018

    • 10.0
      Exceptional

      "From the staffs, the foods and the rooms!!"

      nor A.

      |

      November 7, 2017

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    More about Lone Pine Hotel

    More about Lone Pine Hotel

    9.2
    Exceptional

    "My family and I thoroughly enjoyed our stay here."

    JOSEPH

    |

    December 13, 2018

    An overview

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    What they offer

    10.0
    Exceptional

    "Perfect stay in Feringghi, near to everything"

    Damien

    |

    January 1, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (3166)Booking.com Reviews (989)
    8.3
    /
    10
    Cleanliness8.4
    Facilities7.9
    Location8.6
    Room comfort and quality8.8
    Service8.5
    Value for money7.9
    Provided by verified guests of Agoda
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    All guests (3166)
    All room types

    Show reviews that mention 

    Showing 2453 verified guest comments
    12345
    8.0
    Excellent
    Jun from Malaysia
    Couple
    Deluxe Sea Facing
    Stayed 2 nights in February 2019
    Newly renovated room but poor service ”
    The bedsheet with stain, have to request them to change upon check in. Poor service at breakfast coffee house. We only get our coffee after 3rd request while our neighbour tables get it quite immediate after they request.. We feels that the waiter & waitress only like to give good service to foreigners but not local Malaysian.. we felt discriminated by the foreign wAiter & waitress.
    Reviewed February 22, 2019
    8.4
    Excellent
    LEW from Malaysia
    Couple
    Deluxe
    Stayed 1 night in January 2019
    A pleasant stay!”
    It was a staycation on my birthday. We were greeted by the staffs and served with welcome drinks. Staffs were so friendly and they did not forget my birthday. As requested, the room was decorated and cupcakes were given for my birthday. So sweet of them. The room was spacious, clean and came with a balcony. I like the dressing area very much! The general ambience was good and tranquil (probably not many people staying at the same time). Pool side was instagramable. The beach was just after the garden, it would be good if it is a private beach. Breakfast was good too. Thanks for everything, I hope I can visit again.
    Reviewed January 24, 2019
    How nice and very recomforting, Lew, it is to receive your very positive feedbacks and score; honestly it is a big boost of moral to all of us at Lone Pine Hotel. Once again we wish you a very happy Birthday, glad you like the surprise! As Mentioned in many occasion we may not be perfect but we do try very hard and if given a chance to correct while staying with us we will surely everything in our power to assist and assure a pleasant experience with us. Your great comments and score, Lew, are a real huge boost of moral to the whole Team and I, to know we are on the right track, thank you so so much for taking the time to share with everyone here, it is a wonderful motivation! We all look forward to welcome you back for more memorable hotel experiences with us. Have an awesome and wonderful time ahead. Most sincerely, Francois
    Show more
    Lone Pine Hotel
    10.0
    Exceptional
    Calista from Malaysia
    Couple
    Premier Garden Room
    Stayed 2 nights in February 2019
    Beauitiful Comfy Room with Friendly Staff ”
    The room was perfect for our trip: the bed was comfortable, the bathtub very nice and the room quite new-looking. Just in front of the beach, with a gorgeous pool setting, and the food is great too! Only issue we had was the boats being dragged out right next to the breakfast place, resulting in significant amount of exhaust fumes wafting into the restaurant at around 10am.
    Reviewed February 17, 2019
    WOW, Calista, you made my day as well as for my Team!! It is, honestly, so so nice to receive such great score and very nice comments; It is honestly a fantastic and reat reassurance as well as outstanding motivation to all of us at Lone Pine Hotel to keep working hard at it and assure all our guests have only memorable time with us. We are working with the local authorities and watersport operators to minimise their movements and disturbances to all our guests, hopefully soon we will arrive to an agreement to stop all those issue for the betterment to all. We look very much to welcome you back and provide you further memorable experiences while with us. We wish you a wonderful wonderful and amazing time ahead. Most sincerely, Francois
    Responded February 18, 2019
    Lone Pine Hotel
    6.8
    Good
    YING from Malaysia
    Family with young children
    Deluxe
    Stayed 2 nights in February 2019
    The General Manager attitude was suck while staff overall were good ”
    Requested for early checked in as my son keep an afternoon nap Was informed by the front desk staff the room Has not ready yet only can be ready by 3pm By 12:30pm I have registered myself & let my son nap in car while I m waiting at the bar next to lobby. Waited until 3:20pm still no body inform My room has ready. So I walked to front desk to check for the status was inform by the front desk staff the room has not ready yet Wait for another 20 mins the staff bring over the key to me but requested an aplologize n explaination why my room can’t be ready on time. They general manager was not admitted on his management delay & push the issue to peak season which I can’t accept By the way the GM way of handling was really suck Can really accept top 25 bouqitue 5 star hotel giving this kind of unprofessional services Do not understand customer well We are having a very bad customer experience from this hotel especially from the general manager
    Reviewed February 13, 2019
    Dear Ms Ying, Once again, I sincerely and deeply regret the delay upon check in and would like to offer, once again, my most sincere apologies. I am so sorry that you felt that way about me and once again apologise for any bad feelings I may have caused. I sincerely hope you will give us another opportunity to welcome you back and prove to you such incident was an accident. Have a lovely time ahead. Most sincerely, Francois
    Responded February 14, 2019
    Lone Pine Hotel
    9.6
    Exceptional
    Eugene from Malaysia
    Couple
    Deluxe
    Stayed 3 nights in February 2019
    Located in heart of Bt Ferringhi, beautiful room and friendly staff”
    Blown away with the breathtaking balcony view overseeing the beach. Although its located right in the middle of bustling night market and all the happening surrounding it, the hotel inside is extremely quiet and relaxing. Beautiful pool with direct access to the beach. One of the cleanest I've visited (comparing to others along the Bt Ferringhi. Staffs are friendly and feel welcomed. One down side is we are up early 6.30am to go for breakfast and along the way to the cafe is not well lit. Corridors and main foyer lights are mainly off.
    Reviewed February 12, 2019
    Dear Eugene, Igt is honestly so nice to read yoru wonderful comments and receive your great score; you cant imagine how important it is to receive from our guests such real nice feedbacks as at time reading some other comments we really wonder but you help us greatly to regain confidence and enable us to keep working harder in ensuring we achieve our goal to provide memorable hotel experiences to all our guests to teh best we can. We cant thank you enough for it and we all at Lone Pine Hotel look forward to welcome you back soon for further more memorable experiences. have an awesome time ahead. Most sincerely, Francois
    Responded February 14, 2019
    Lone Pine Hotel
    8.0
    Excellent
    Amanina from Malaysia
    Couple
    Deluxe Sea Facing
    Stayed 2 nights in February 2019
    3D2N stay”
    A 3D2N pleasant stay. Room was really nice and spacious. Breakfast spread was good too. Definitely next visit!
    Reviewed February 21, 2019
    Dear Amanina, How to thank you for very nice and wonderful score and kind comments; what a reassurance to all of us at Lone Pine Hotel to know we are doing it right and that our team and facilities as well as offerings are appreciated. It is honestly a mega boost of moral for us all here to keep working hard and assure all our guests receive only the very best from all of us even so we know we may not be able to please everyone but we will keep trying harder. THANK YOU SO SO MUCH for this wonderful gift, greatly appreciated! We all look forward to welcome you back soon and wish you in meantime an amazing and awesome time ahead. Most sincerely, Francois
    Responded February 21, 2019
    Lone Pine Hotel
    9.2
    Exceptional
    hasrizal from Malaysia
    Business traveler
    Premier Sea facing
    Stayed 1 night in March 2019
    Exceptional”
    Receptionist not seen my request instead of king bed, she give me double bed without informing
    Reviewed March 04, 2019
    How wonderful it is , Hasrizal, to receive such great score. We are so so pleased to know we did it right for you and cant thank you enough for sharing here with everyone , it really help us, a lot, in boosting our motivation which at time we lose reading some other feedbacks. Our aim is to assure all our guests receive the very best from us and ensure their satisfaction during their stay with us. I do appreciate we can 't make it always right but we will keep trying with aim to succeed. I apologise for the room handling at check in time and will personally review with the Team to assure greater improvement, sincere apologies! Thank you so so much once again, Hasrizal, greatly appreciated!!!! See you back soon at Lone Pine Hotel for further more memorable time. Have a awesome and amazing time ahead. Most sincerely, Francois
    Show more
    Lone Pine Hotel
    10.0
    Exceptional
    Saw from Malaysia
    Couple
    Deluxe Sea Facing
    Stayed 1 night in November 2018
    Great hotel ”
    Great environment, great service and the view is nice. There's a mini bath tub outside the balcony which I really like. My room was just renovated so it's quite new. the staff is friendly and even greet you.
    Reviewed November 12, 2018
    Your great score and wonderful comments, saw, about our Team and our hotel made full of pride and joy; you can't imagine how important it is for us to hear such positive feedbacks , it is honestly the best motivation and moral boosting. THANK YOU really so much again and we do look forward to welcome you back in our transformed rooms for a greater experience. In meantime have an outstanding and awesome time ahead. Most sincerely, Francois
    Responded November 15, 2018
    Lone Pine Hotel
    8.0
    Excellent
    NUR from Malaysia
    Family with young children
    Deluxe
    Stayed 1 night in October 2018
    Pests control & ceiling/aircond molds”
    We found some big cockroaches in our room, & the room smells a bit musty. I could see molds on the ceiling and molds on daybed cushions cover. I was lucky just get stuffy nose due to my allergies to molds. Maybe the managment can make this review to consider invest on some airconditioning maintenance & better paint for the building. Apart from these, we had pleasent stay with good services from the front desks staff (DM, front desk staff, the bellboy, chef & restraunt staff). We might comeback and hope these highlights is taken care of 😊
    Reviewed October 27, 2018
    Thank you very much, Nur, for your good score and constructive comments. We are presently under renovation wing by wing and all issues highlight will be resolved or already been resolved. I sincerely apologise about the pest which will be taken care of even so we do have strong maintenance programin this area we will review further with our team for immediate improvement. We look forward to welcome you back to Lone Pine Hotel in our new renovated rooms for greater and more memorable experiences while with us. Have a wonderful time ahead. Most sincerely, Francois
    Responded October 27, 2018
    Lone Pine Hotel
    6.8
    Good
    Jun from Malaysia
    Family with young children
    Premier Sea facing
    Stayed 2 nights in February 2019
    Big room but old & not clean ”
    The room feel old & floor not very clean. We can feel sand on the floor when we check in. Good service for travelling with young children as baby bathtub & baby cot is provided.
    Reviewed February 22, 2019
    Dear Ms. Jun, Thank you for sharing with us and apologise for the sandy floor in yoru room upon arrival. I will have a review with my Housekeeping Team for immediate improvement ; please accept my apologies once again. We look forward to welcome you back soon for a more memorable time with us. Most sincerely, Francois
    Responded February 23, 2019
    Lone Pine Hotel
    6.4
    Good
    Jenny from Malaysia
    Couple
    Deluxe Sea Facing
    Stayed 1 night in November 2018
    Pleasant and nice”
    The staffs are great but the breakfast spread is only so-so. You would expect a better level of food served at the price of the room rate... Also tried the spa but it isn't too good. The masseur was lacking some skills.
    Reviewed January 27, 2019
    Thank you, Jenny, for sharing with us here and regret very much you did not approach us while at the hotel to assist you and correct where necessary. With our new executive chef we are presently reviewing our offerings for breakfast and a la carte menu to assure a greater guests satisfaction. We will inform the SPA company about yoru comments but again regret you did not inform us immediately to help us to improve ourselves by having a better understanding on the issue; sincere apologies! We are pleased to know our Associates team performed well and assured you an enjoyable place to rest. Have a wonderful time ahead. SIncerely, Francois
    Responded January 28, 2019
    Lone Pine Hotel
    8.8
    Excellent
    Grace from Malaysia
    Family with young children
    Deluxe
    Stayed 1 night in January 2019
    Excellent”
    Buffet breakfast has a lot of choices. Very good options for the food. The facilities are nice and well maintained. They also offer welcome drinks. Just be mindful that check in is only 3pm. They may have been fully booked due to Thaipusam holiday so they were not able to accomodate our early request for check in. The beach front is just okay but beware of jellyfish which they posted on signages anyway. There were other water sports that can be done at the beach, separate payment of course.The location is quite far from town area though what's good is that it is reachable via Grab and they had night market just outside hotel when we were there.
    Reviewed January 22, 2019
    Dear Grace, It is really nice to receive your great score and very kind comments. I regret most sincerely you could not check in as early as you arrived but during peak season, it is very difficult to assure early arrival check in prior the from 3PM check in time; we are doing our very best to do so but very much depending on room type reserved and departure time of previous guests. Lone Pine is a small oasis 30 minutes away from the beautiful UNESCO heritage city and only 15 minutes away from the beautiful rainforest. We are so pleased that you had an enjoyable and pleasant stay with us. We look forward to welcome you back for further more memorable time with us. Have an outstanding time ahead. Most sincerely Francois
    Responded January 23, 2019
    Lone Pine Hotel
    7.6
    Very good
    NUR from Malaysia
    Couple
    Premier Sea facing
    Stayed 1 night in October 2018
    could have been better”
    We bought during the offer period (due to construction), room was beautiful. gym could have been better. friendly staff, but the food need a lot of improvement. Hard working chefs (especially a young chinese lady with spec) she had to take care of at least 3 stalls. She needs an assistance. Overall we would come again if the food spread improves
    Reviewed January 08, 2019
    7.6
    Very good
    Chye from Malaysia
    Family with young children
    Deluxe Sea Facing
    Stayed 1 night in December 2018
    can have better choice”
    overall the building was rundown - management shd invest to refurbish - room smell a bit musty and the floor was really dusty - the location is good as connected with beach - my son love the kid's pool very much - Staffs are all friendly and nice - the scenery also beautiful
    Reviewed January 07, 2019
    It is very nice, Chye, to receive your good score, it really help us to be even more motivated to achieve our goal in bringing Lone Pine Hotel to a higher level of quality and service in general to become a wonderful Boutique hotel by the beach. We have started a process to renovate our property and soon we will start to work on the original buildings to assu rewe can offer a greater comfort to all. See you back soon when back in Penang and wish you an outstanding New year ahead. Most sincerely, Francois
    Responded January 07, 2019
    Lone Pine Hotel
    9.6
    Exceptional
    synn from Malaysia
    Couple
    Deluxe
    Stayed 2 nights in January 2019
    Perfect weekend getaway”
    Really love the design of the room and the beds were so comfy! The outdoor bathtub has a great view of the pool and partial seaview but was slightly too small to fit two ppl in it. Really enjoyed my stay there and will revisit this hotel.
    Reviewed January 06, 2019
    It is so so nice, Synn, to receive such a wonderful score and kind comments; it is honestly a real boost of moral to all of us at Lone Pine Hotel. It is so rewarding and motivating for all of us here at the hotel, THANK YOU A MILLION. I look forward with my Team to welcome you back soon for further memorable time with us. Have an outstanding New year ahead. Most sincerely, Francois
    Responded January 07, 2019
    Lone Pine Hotel
    7.6
    Very good
    seng from Malaysia
    Family with young children
    Deluxe Sea Facing
    Stayed 2 nights in December 2018
    Very good”
    Can see the sea view from balcony. Room and balcony are big. Bed is comfort. Convenience location just 3 minutes walk to food stall. Cons: 1) Cafeteria where the place serving breakfast buffet have flies. 2) Staffs lack of smiling.
    Reviewed December 31, 2018
    Thank you so much, Seng, for your good score, greatly appreciated! we are so pleased you had a memorable time with us. Our aim is to provide memorable experiences to all our guests while staying with us in Lone Pine Hotel. I will review with my Team to ensure a more pleasant and friendly experience! We all look forward to welcome you back soon with its renovated rooms. Have a wonderful New Year ahead. Most sincerely, Francois
    Responded December 31, 2018
    Lone Pine Hotel
    9.2
    Exceptional
    JOSEPH from Malaysia
    Family with teens
    Deluxe Suite
    Stayed 2 nights in December 2018
    Exceptional”
    My family and I thoroughly enjoyed our stay here. We booked into a deluxe suite and it was just perfect for a family of four. The decor of the room is spot on. We love the rectangular shape of swimming pool because we could swim laps in it. The only thing was that I wanted to take a shower before 8am on Wednesday 10 December but there was no hot water. Also there were dead insects on the balcony space along the bottom of the white frame. Otherwise, it was a wonderful stay.
    Reviewed December 13, 2018
    Thank you, Joseph, so much for your great score and generous comments, greatly appreciated! Concerning the water pressure I do apologise once again , we had a most unfortunate incident with a main water pipe burst which could only be rectified later in afternoon on friday , once again most sincere apologies. We are so pleased you had a memorable time with us and can't wait to welcome you back soon in Lone Pine Hotel . Have a wonderful time ahead and wish you a fantastic New Year ahead. Most sincerely, Francois
    Responded December 17, 2018
    Lone Pine Hotel
    5.2
    YING from Malaysia
    Family with teens
    Super Deluxe
    Stayed 1 night in December 2018
    Beware! Partial Seaview is actually blocked view”
    I booked a super deluxe room with "partial sea view", but was assigned a room with a building blocking up to our ceiling height, you may still see the sky if you look up high into the sky.... I approached the Assistant front desk manager (Reva), saying her the advertisement at Agoda wasn't honest, if it said it is a blocked view, I wouldn't have booked the room. After some arguments, she gave me a choice to change room, the concierge brought me to another room at the end of the corridor of the old building, before entering the room, he knocked on the door, I asked him is there anyone in the room, why do you have to knock the door? he said this is the standard SOP of the hotel!! Not to my surprise, the room was run down, dark and...spooky! Reva was smart, anyone with a sound mind will choose the blocked view room given these 2 rooms to choose from, after further arguments, she gave me the 3rd choice, luckily, this 3rd room is right! Other than this experience, everything is good!
    Reviewed December 11, 2018
    Thank you for sharing, Ms. Yin, with us here and apologise for any possible misunderstanding that could have taken place in regards of sea view and sea facing. We actually do not promote sea view even so all room are over-looking the sea but promote sea facing instead; as we believe, it would be the proper term if the view is not completely free from any possible obstacle, like trees or roof edges, garden,…whatever which could slightly obstruct the view. A sea view is 100% view of the sea without any obstruction and full sea facing room is what we can offer at this stage. Once again please accept my deepest apologies for any discomfort caused! Have a lovely day and hope to welcome you back for a more enjoyable experience. Sincerely, Francois
    Responded December 12, 2018
    Lone Pine Hotel
    7.6
    Very good
    Kai from Malaysia
    Family with young children
    Deluxe Sea Facing
    Stayed 2 nights in December 2018
    Very good”
    Overall the hotel is good but the room service is very worst. We request to clean up the room until 3pm the room still not yet ready for us. Really upset on this coz this period is my kid sleeping time.
    Reviewed December 10, 2018
    Than you, Kai, for sharing with us. I deeply regret about any delay to get yoru room done as per your time , in future if you inform us in advance we will assure to place a priority for your room as during peak season with many arrival and departure it could be a little ethic as rooms are clean and refresh in turn unless we know particular need; once again sincere apologies. We look forward to welcome you back and assure you a more enjoyable and relax time with us. Most sincerely Francois
    Responded December 10, 2018
    Lone Pine Hotel
    10.0
    Exceptional
    GEOFFREY from Malaysia
    Family with young children
    Premier
    Stayed 1 night in August 2018
    Very Beautiful Hotel By The Sea”
    Very relaxing hotel for us. Very clean. Non smoking hotel. Lots of parking. Good staff. Clean beach. Safety.Near to convenience store and fast food chain and restaurants. Big room. Clean swimming pool. Just so perfect!
    Reviewed August 29, 2018
    HOW WONDERFUL, Geoffrey, to receive your great score and very generous comments; it is a great boost of moral and wonderful motivation to all of us at Lone Pine Hotel to keep working harder day after day in assuring our guests satisfaction is not only met but exceeded! See you back soon in our renewed property and have an outstanding time ahead. Most sincerely, Francois
    Responded August 29, 2018
    Lone Pine Hotel
    12345
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    • Excellent location
    • Penang National Park