Lone Pine Hotel
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Lone Pine Hotel

97 Batu Ferringhi, Batu Ferringhi, Penang, Malaysia, 11100
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Deluxe  - Bedroom Lone Pine Hotel
Deluxe - Bedroom
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    Interior view Lone Pine Hotel
    Swimming pool [outdoor] Lone Pine Hotel
    Deluxe  - Bedroom Lone Pine Hotel
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     Lone Pine Hotel

    Lone Pine Hotel Reviews

    8.3
    Excellent
    /10
    (3332 reviews)See what guests said
    10.0
    Exceptional

    "Hotel is at a great location, beautiful grounds and great fo..."

    LLEW

    -

    January 8, 2019

    8.8
    Excellent room comfort and quality
    Recommended by 89% of guests

    Things you’ll love about Lone Pine Hotel

    Things you'll love

    • Airport transfer

    • 70 meters to the beach

    • Free Wi-Fi in all rooms!

    • Air conditioning

    Excellent
    Location
    8.6
    See map
    Excellent location - 70 meters to the beach
    Popular
    Nearby
  • Penang National Park4.43 km
  • Escape Adventureplay Theme Park4.88 km
  • Penang Hill6.11 km
  • Gurney Plaza7.86 km
  • Gurney Drive8.86 km
  • Kek Lok Si Temple9.05 km
  • The Camera Museum11.35 km
  • Khoo Kongsi11.78 km
  • Penang Peranakan Mansion11.87 km
  • Penang Bridge17.28 km
  • This property is in high demand!

    Booked 35 times in the last 2 days

    Value for money7.9
    Distance to city center16 km
    Location rating8.6
    Nearest airportPenang International Airport (PEN)
    Distance to airport20.4 km

    Rooms available at Lone Pine Hotel

    8.8
    Excellent
    Room comfort & quality
    Deluxe Suite
    Deluxe Suite
    ...
    • Room size: 63 m²/678 ft²
    • Partial sea view
    • 1 super king bed and 1 sof...
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    Super Deluxe
    Super Deluxe
    ...
    • Room size: 55 m²/592 ft²
    • Partial sea view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Grand Premier Suite
    Grand Premier Suite
    ...
    • Room size: 118 m²/1270 ft²
    • Partial sea view
    • 1 queen bed and 1 super ki...
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    Deluxe
    Deluxe
    ...
    • Room size: 45 m²/484 ft²
    • Nature view
    • 1 super king bed
    Enter dates to see prices
    Grand Deluxe Suite
    Grand Deluxe Suite
    ...
    • Room size: 89 m²/958 ft²
    • Partial sea view
    • 1 super king bed
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    Deluxe Sea Facing
    Deluxe Sea Facing
    ...
    • Room size: 45 m²/484 ft²
    • Partial sea view
    • 1 king bed or 2 single bed...
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    Premier Garden Room
    Premier Garden Room
    ...
    • Room size: 52 m²/560 ft²
    • Partial sea view
    • 1 super king bed
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    Premier
    Premier
    ...
    • Room size: 50 m²/538 ft²
    • Garden view
    • 2 queen beds
    Enter dates to see prices
    Premier Courtyard View Room
    Premier Courtyard View Room
    ...
    • Room size: 52 m²/560 ft²
    • Partial sea view
    • 2 queen beds
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    Deluxe Room Only - Hot Deal
    Deluxe Room Only - Hot Deal
    ...
    • Room size: 45 m²/484 ft²
    • Partial sea view
    • 1 king bed and 1 sofa bed ...
    Enter dates to see prices
    Have a question for Lone Pine Hotel?

    What people love about Lone Pine Hotel

    • 10.0
      Exceptional

      "The massage was good too, truly recommend!"

      zing M.

      |

      December 7, 2018

    • 10.0
      Exceptional

      "From the staffs, the foods and the rooms!!"

      nor A.

      |

      November 7, 2017

    • 7.2
      Very good

      "The pool is great and the beach activities are Super."

      Grace

      |

      March 20, 2017

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    More about Lone Pine Hotel

    More about Lone Pine Hotel

    9.2
    Exceptional

    "Good service from the staff."

    WIRDA

    |

    October 28, 2018

    An overview

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    What they offer

    9.2
    Exceptional

    "My family and I thoroughly enjoyed our stay here."

    JOSEPH

    |

    December 13, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Lone Pine Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (3332)Booking.com Reviews (1022)
    8.3
    /
    10
    Cleanliness8.4
    Facilities7.9
    Location8.6
    Room comfort and quality8.8
    Service8.5
    Value for money7.9
    All languages
    All guests (3332)
    All room types

    Show reviews that mention 

    Showing 2531 verified guest comments
    12345
    9.6
    Exceptional
    SITI from Malaysia
    Family with young children
    Stayed 2 nights in April 2019

    Great place”

    He had a great time. will come back.

    Reviewed April 29, 2019

    How to thank you enough, Siti, on your great score, kind comments and confidence in us. It always very nice and encouraging to receive positive feedbacks from our happy guests. It sincerely come as a fantastic boost of moral and it will greatly help all of us at Lone Pine Hotel to keep working harder in achieving higher standards of services for all our guests. Thank you so so much again and we all look forward to welcome you back in Penang for further more memorable time with us. Have a real awesome time ahead. Most sincerely, Francois

    Responded April 30, 2019
    Lone Pine Hotel
    6.8
    Good
    Audrey from Malaysia
    Solo traveler
    Deluxe Sea Facing
    Stayed 1 night in January 2019

    Seem a little run down”

    The last time when iw as around about 3 years ago, the place was much cleaner and impeccable. the buffet was amazing. Felt that this time, the buffet isnt that great anymore. The Restaurant layout seems very run down. I asked for a sea view. Had to change room but at any angles, Sea view blocked. was really disaapointed

    Reviewed April 25, 2019

    So sorry, Audrey, of your disappointment and poor service provided during your last visit in January. I deeply regret you did not highlighted your feedbacks while with us as I would have been most happy to understand and do our best to improve where necessary to assure you a more enjoyable time with us. Our restaurant will be going under renovation soon to assure a greater guests comfort. I will review with my team areas for improvement and assure all our guests a more positive arrival experiences. We look forward to welcome you back and provide you a more positive experience. Most sincerely, Francois

    Responded April 26, 2019
    Lone Pine Hotel
    8.8
    Excellent
    Elaine
    Group
    Deluxe
    Stayed 2 nights in October 2018

    Love it!”

    back to my favourite boutique hotel but now newly renovated rooms <3 love the location and services there. the only set back is the furniture/cupboards/bed frames are slightly old. otherwise, i always enjoyed my stay there. will definitely come back

    Reviewed April 25, 2019

    How nice it is , Elaine, to receive your great score and very generous comments. It is very nice for all of us at Lone pine hotel to see our guests returning again and again; coming from a returnee guests your great support is even more motivating and recomforting to all of us to keep working harder at serving our guests better day after day. We look forward to welcome you back and provide you with further memorable time with us. Have An outstanding time ahead. Most sincerely, Francois

    Responded April 25, 2019
    Lone Pine Hotel
    8.8
    Excellent
    MUHAMMAD from Malaysia
    Family with young children
    Premier Sea facing
    Stayed 1 night in April 2019

    Pleasant stay.. Quiet & comfortable environment”

    Pro: Friendly staff, nice and quiet environment.. Love breakfast selections.. Cons: Children pool tiles at the edges came off need to fix it as soon as possible to avoid any incident. Should upgrade the premium sea facing family room, look a bit old, windows stopper panel broken..

    Reviewed April 14, 2019

    Thank you so much Muhammad, for your good score and kind words really much appreciated! it come as a great boost of moral to all of us at Lone Pine Hotel. I will surely correct the pool edge issue for greater safety thank you so much. See you back soon and wish you a wonderful time ahead. Most sincerely, Francois

    Responded April 15, 2019
    Lone Pine Hotel
    10.0
    Exceptional
    juraimi from Singapore
    Solo traveler
    Deluxe Sea Facing
    Stayed 4 nights in March 2019

    Great stay”

    The tranquility environment made my stay relaxed and stress free. The room i had, had a nice view from sea n pool view. Near sea side with water sport activities and outdoor massage. The staffs are friendly, the room that i had was huge and cleaned. Breakfast was fabulous. Location near eateries especially opened at night and had night market just outside the hotel. Near 24hr fastfood too. The only problem i had was, the head pillows was too soft. Other than that, i had a great stay at Lone Pine. Will stay again if i come to Penang.

    Reviewed March 23, 2019

    Thank you very much, Juraimi, for your great score and very nice comments, it is always so good to hear from our happy customers and not only very rewarding but also motivating for all of us at LOne PIne Hotel to keep working harder at achieving all our guests satisfaction. We all look forward to welcome you back soon in Penang and wish you an amazing time ahead. Most sincerely, Francois

    Responded March 25, 2019
    Lone Pine Hotel
    8.4
    Excellent
    Marini from Malaysia
    Family with young children
    Deluxe Suite
    Stayed 2 nights in March 2019

    Excellent”

    This is my 2nd stay here and when I booked for the 2nd time, I did not realise that the hotel management had changed. Going through the reviews after that had me wondered whether I had made a wise decision or not. However, I can safely say that Lone Pine did not change at all and in fact, the staff there are striving hard to maintain the standards that have made the place a wonderful one. The place is still as cozy as ever. The rooms are newly refurbished with more sleek design but still maintaining its charm. The only thing I miss are actually the free flip flops... Hahaha... Those were really great mementos of the place and practical ones too.

    Reviewed April 11, 2019

    Thank you so much Marini, for your good score and vote of confidence , it sincerely really mean a lot as at time we really feel down reading some other comments but you gave us back a great boost of moral to keep working harder to assure all our guests have memorable hotel experiences. Glad that you as a returnee appreciated it and it is very nice of us to know we succeed in our aim to serve our guests in providing memorable experiences. we should have all our room completed by end May 2019 and enable us greater experiences in our heritage heritage wings. WE look forward to welcome you back soon in Lone Pine Hotel for more enjoyable time with us. Have an awesome time ahead. Most sincerely, Francois

    Responded April 11, 2019
    Lone Pine Hotel
    8.0
    Excellent
    Jun from Malaysia
    Couple
    Deluxe Sea Facing
    Stayed 2 nights in February 2019

    Newly renovated room but poor service ”

    The bedsheet with stain, have to request them to change upon check in. Poor service at breakfast coffee house. We only get our coffee after 3rd request while our neighbour tables get it quite immediate after they request.. We feels that the waiter & waitress only like to give good service to foreigners but not local Malaysian.. we felt discriminated by the foreign wAiter & waitress.

    Reviewed February 22, 2019
    8.4
    Excellent
    LEW from Malaysia
    Couple
    Deluxe
    Stayed 1 night in January 2019

    A pleasant stay!”

    It was a staycation on my birthday. We were greeted by the staffs and served with welcome drinks. Staffs were so friendly and they did not forget my birthday. As requested, the room was decorated and cupcakes were given for my birthday. So sweet of them. The room was spacious, clean and came with a balcony. I like the dressing area very much! The general ambience was good and tranquil (probably not many people staying at the same time). Pool side was instagramable. The beach was just after the garden, it would be good if it is a private beach. Breakfast was good too. Thanks for everything, I hope I can visit again.

    Reviewed January 24, 2019

    How nice and very recomforting, Lew, it is to receive your very positive feedbacks and score; honestly it is a big boost of moral to all of us at Lone Pine Hotel. Once again we wish you a very happy Birthday, glad you like the surprise! As Mentioned in many occasion we may not be perfect but we do try very hard and if given a chance to correct while staying with us we will surely everything in our power to assist and assure a pleasant experience with us. Your great comments and score, Lew, are a real huge boost of moral to the whole Team and I, to know we are on the right track, thank you so so much for taking the time to share with everyone here, it is a wonderful motivation! We all look forward to welcome you back for more memorable hotel experiences with us. Have an awesome and wonderful time ahead. Most sincerely, Francois

    Show more
    Lone Pine Hotel
    6.8
    Good
    Bong from Malaysia
    Couple
    Deluxe
    Stayed 1 night in April 2019

    Pleasant hotel but the check-in/out receptionist are awful.”

    Room is big & spacious, beautiful layout as well, bed is very comfortable with a nice view, the entire resort is beautiful and pleasant. Breakfast is very decent, pool is warm perhaps due to the scorching hot weather but not an issue, the public beach is conveniently right outside. HOWEVER.. the receptionist that checked us in and out was not exactly pleasant. We arrived at 2:30pm, hoping that we could get in to our room already since check-in is just 30 mins away, but was told that our room is not ready & they will call when it is ready. At 3:10pm, we walked to the receptionist, apparently our room is ready but no one called us. The receptionist gave us a sinister facewhen she handled us our key-card. We asked if we could have slightly later check-out too, before she even checked she told us a straight "NO, you need to pay if you want to extend your stay & our rooms are fully booked". Plain rude & nasty, in short. No THANK YOU, NO WELCOME, NO SMILE.

    Reviewed April 17, 2019

    Thank you for sharing with us, Bong, I first of all sincerely apologise for any discomfort caused. I will personally review with my team the poor service performance for immediate improvement, I also apologise for the discomfort caused, once again! regrettable the system does not allow us to know when this most unfortunate incident occured to have more details to narrow down on those involved. I hope next time you visit Penang you give us another opportunity to welcome you back and prove to you those service incidents were only accident and not the norm of our hotel and with our newly renovated room we will be able to offer a more enjoyable and comfortable stay with us. Most sincerely, Francois

    Responded April 18, 2019
    Lone Pine Hotel
    4.4
    siti from Malaysia
    Family with young children
    Deluxe
    Stayed 1 night in April 2019

    Not reach my expectation”

    We were waiting for our room for hours. We only can check in around 3:45pm. And what i really pissed off because nobody say sorry about the delay.no coutesy at all

    Reviewed April 20, 2019

    Dear Siti, Please accept my sincere apologies for any delay to check in. Even so our check in time is From 3PM we do our very best to accommodate our guests as soon as they arrive. I regret that my team did not keep you informed accordingly , please accept my most sincere apologies once again! We look forward to welcome you back in Penang. Most sincerely, Francois

    Responded April 22, 2019
    Lone Pine Hotel
    8.0
    Excellent
    Naomi from Malaysia
    Couple
    Deluxe Sea Facing
    Stayed 3 nights in September 2018

    relaxing hotel”

    love the rooms, outdoor bath tub and amenities provided. i always have a relaxing holiday. good sleep always.

    Reviewed April 11, 2019

    Naomi, thank you a million for your good score and sharing your positive experience while staying with us in Lone Pine Hotel. Itis honestly wonderful for all of us at the hotel to know when we make our guests satisfied and happy. I great reward to all of us and a big boost of moral to keep trying harder. We all look forward to welcome you back and wish you a wonderful wonderful time ahead. Most sincerely Francois

    Responded April 11, 2019
    Lone Pine Hotel
    10.0
    Exceptional
    Aishah from Malaysia
    Family with young children
    Deluxe
    Stayed 1 night in February 2019

    Escpace from the Buzz”

    Go there, and you will know what I mean! :)

    Reviewed April 08, 2019

    WOW WOW WOW, Aishah, you vote of confidence fill our hearts and come as an outstanding motivation to all of us in Lone Pine Hotel. We look forward to welcome you back for more memorable experiences. Have an amazing time ahead. Most sincerely Francois

    Responded April 11, 2019
    Lone Pine Hotel
    9.6
    Exceptional
    Yi from Malaysia
    Couple
    Deluxe Sea Facing
    Stayed 1 night in March 2019

    Value for money ”

    Awesome stay with nice sea view.

    Reviewed April 01, 2019

    Thank you very much, Yi, for your good score. We are so pleased to hear, you liked and enjoyed our facilities and services. A great reward for the Team to keep working hard in assuring to create memorable hotel experiences. See you back soon in Lone Pine Hotel for more :-)) Have an awesome time ahead. Most sincerely Francois

    Responded April 11, 2019
    Lone Pine Hotel
    7.6
    Very good
    MOHD from Malaysia
    Family with young children
    Deluxe Sea Facing
    Stayed 1 night in March 2019

    Nice stay”

    Price quite expensive but worth it as the room is spacious and very near to beach.. breakfast just ok for me.. swimming pool just average.. bath tub available at balcony.. enough for my 3 & 5 years kids to have fun.. my room facing beach and nice to rest at balcony..

    Reviewed March 29, 2019

    Thank you so much, Mohd, for your good score and kind comments. I appreciate your positive and constructive feedbacks to assure we improve for the benefit of all our guests. We all look forward to welcome you back and wish you a wonderful time ahead. Most sincerely, Francois

    Responded April 11, 2019
    Lone Pine Hotel
    8.4
    Excellent
    grace from Malaysia
    Couple
    Deluxe
    Stayed 2 nights in March 2019

    Relax Hotel”

    This is the second time I stay in this hotel. I came back to this hotel because the environment of this hotel is relax and quiet. But staff is lack of training, especially staff at buffet breakfast section. Otherwise Overall experience is good.

    Reviewed March 29, 2019

    Thank you very much Grace , for your good score and comments greatly appreciated. We will ensure to improve our service efficiency at breakfast time to assure you and all our guests improved memorable experiences while staying with us. We look forward to welcome you back soon and wish you a wonderful time ahead. Most sincerely, Francois

    Responded April 11, 2019
    Lone Pine Hotel
    8.4
    Excellent
    Sahul
    Couple
    Deluxe
    Stayed 2 nights in March 2019

    Breakfast ”

    Breakfast Menu: > Breakfast selection very limited compared to the rating of the hotel. Poor arrangement of Halal and Non-Halal Food : > Did not separate Halal and Non Halal food > Non Halal food served/displayed near to Halal food.

    Reviewed March 13, 2019

    Dear Enc.Sahul, Thank you very much for sharing here with us but mostly regret very much you did not approached us while at the hotel as we would have been more than happy to explain that all our food supplies are sourced from Halal certified food supplier and we do our very best to follow the halal requirement in respect of all our Muslim guests but we have no certificate. Once again so sorry and look forward to welcome you back and assist you to have a more enjoyable time with us. Most sincerely, Francois

    Responded March 13, 2019
    Lone Pine Hotel
    7.2
    Very good
    Surendaran from Malaysia
    Couple
    Premier Garden Room
    Stayed 2 nights in March 2019

    Very good”

    Overall, I am satisfied with this hotel. Below are some pointers for the hotel to improve; 1) There are several crows at the breakfast area, and stealing food from customers tables. 2) The toilet light tripped, but the hotel responded pretty quickly. 3) The fridge wasn't working, but the hotel responded pretty quickly and replaced the fridge. 4) TV remote wasn't working. It took about 12 hours for the hotel to give a remote replacement. Had to follow up twice before getting the remote replacement.

    Reviewed March 11, 2019

    Thank you, Surendaran, for sharing with us and have taken very seriously your feedbacks for immediate improvement, please accept my deepest apologise for our poor follow up! We all look forward to welcome you back and experience a more enjoyable experience and comfort. Have a beautiful time ahead. Most sincerely, Francois

    Responded March 11, 2019
    Lone Pine Hotel
    10.0
    Exceptional
    Saw from Malaysia
    Couple
    Deluxe Sea Facing
    Stayed 1 night in November 2018

    Great hotel ”

    Great environment, great service and the view is nice. There's a mini bath tub outside the balcony which I really like. My room was just renovated so it's quite new. the staff is friendly and even greet you.

    Reviewed November 12, 2018

    Your great score and wonderful comments, saw, about our Team and our hotel made full of pride and joy; you can't imagine how important it is for us to hear such positive feedbacks , it is honestly the best motivation and moral boosting. THANK YOU really so much again and we do look forward to welcome you back in our transformed rooms for a greater experience. In meantime have an outstanding and awesome time ahead. Most sincerely, Francois

    Responded November 15, 2018
    Lone Pine Hotel
    8.0
    Excellent
    NUR from Malaysia
    Family with young children
    Deluxe
    Stayed 1 night in October 2018

    Pests control & ceiling/aircond molds”

    We found some big cockroaches in our room, & the room smells a bit musty. I could see molds on the ceiling and molds on daybed cushions cover. I was lucky just get stuffy nose due to my allergies to molds. Maybe the managment can make this review to consider invest on some airconditioning maintenance & better paint for the building. Apart from these, we had pleasent stay with good services from the front desks staff (DM, front desk staff, the bellboy, chef & restraunt staff). We might comeback and hope these highlights is taken care of 😊

    Reviewed October 27, 2018

    Thank you very much, Nur, for your good score and constructive comments. We are presently under renovation wing by wing and all issues highlight will be resolved or already been resolved. I sincerely apologise about the pest which will be taken care of even so we do have strong maintenance programin this area we will review further with our team for immediate improvement. We look forward to welcome you back to Lone Pine Hotel in our new renovated rooms for greater and more memorable experiences while with us. Have a wonderful time ahead. Most sincerely, Francois

    Responded October 27, 2018
    Lone Pine Hotel
    10.0
    Exceptional
    GEOFFREY from Malaysia
    Family with young children
    Premier
    Stayed 1 night in August 2018

    Very Beautiful Hotel By The Sea”

    Very relaxing hotel for us. Very clean. Non smoking hotel. Lots of parking. Good staff. Clean beach. Safety.Near to convenience store and fast food chain and restaurants. Big room. Clean swimming pool. Just so perfect!

    Reviewed August 29, 2018

    HOW WONDERFUL, Geoffrey, to receive your great score and very generous comments; it is a great boost of moral and wonderful motivation to all of us at Lone Pine Hotel to keep working harder day after day in assuring our guests satisfaction is not only met but exceeded! See you back soon in our renewed property and have an outstanding time ahead. Most sincerely, Francois

    Responded August 29, 2018
    Lone Pine Hotel
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    • Excellent location
    • Penang National Park