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The call center parole are so helpful but the company policy was terrible and I'll never book again or even recommend it to anyone I know or don't know. I have booked three hotels, two in NYC and one in DC. I completed my stay at the first and second hotels whithout problems and I went to the third hotel which I booked through them as well in NYC but when I reached the hotel they informed me that my booking is not existing so I called agoda and waited very long time until they response to my calls and he said that they sent mail to me needs some documents, I told him I have booked two hotels last two weeks with you and you didn't ask for any documents because basically the hotel takes my original documents when I reach, I checked my mail and didn't find their mail and sure that they didn't send anything!! anyway he told me if I send the documents now there's no sense cause there is no rooms available on gorgio hotel which was my distinction, WOW!! I waited one hour with my laugage in front of the hotel until they answered my calls then no rooms, after that he told me to book another hotel and I did, when I reached the other hotel which was armada they told me no rooms available and the same thing happened to me in the same day. I'm really have a very bad experience and I'm so disappointed of agoda. I'll never recommend it to anyone. Lastly I booked with a mother famous website and I got my booking finally.

We have stayed here many times to visit a daughter in Astoria and attend the US Open in Queens, and there is no other place I book when coming to NYC. It's a short subway ride into Manhattan, and there's an excellent restaurant just up the street (Dutch Kills Central) for drinks and an evening meal or Sunday brunch. The hotel is spotless, the rooms have everything you need and they are clean, well appointed and a few have amazing views of the City and the Queensboro bridge, especially at night. The rates are far ore affordable than Manhattan,and there are several parking places nearby if you're driving. All the staff are very friendly, helpful and always willing to help. I've stayed in many other hotels in Long Island City, and this one is BY FAR THE BEST.

A great New Hotel addition is Long Island City which is just 2 trains (5min) by train into Manhattan. This is a clean hotel. Owner has invested good money on decor & comfort of rooms with soft mattress and cushion pillows. Internet is fast & good. TV has all available channels. And a nice pool table for evening relax. Nothing much around this hotel except a deli. Neighborhood is not the best here too.

The hotel is located in Long Island City. The rooms are clean and there is free WiFi and cable television. Breakfast included hot waffles ,yogurt ,fruit ,cereal and a host of other foods. It was very good. Parking was the only drawback. Drove around for over an hr. and could not street park. Ended up parking in Greenpoint and using a car service to get back to the hotel. Subway is close and easy to get to. Heater fan was very noisy.

If you are a group traveling on a budget, Best Western Plaza Hotel in Long Island City is for you. My kids and I stayed in a queen suite for 5 nights. The staff were helpful, courteous and attentive, the room was always kept clean, and the location is a mere 3 minutes walk to the nearest Metro station. But what takes the cake is the breakfast buffet, spartan but filling, and not just your ordinary muffin and coffee variety. There are eggs, cereal, pancakes, tater tots, sausage, fresh fruits -- not really what you would expect from a budget hotel. Other amenities include a gym, soda, snack, and ice machines, bottomless coffee, tea, and cold water in the lobby, guest parking within the hotel premises, free map of the city upon arrival, free internet and printing in their lobby! I don't think I have anything negative to say about this hotel, and I've stayed in all kinds as I travel a lot. I'm a very happy and satisfied fan! I will definitely stay here when I visit NYC again.

We stayed at Paper Factory for 7 nights on 28th August – 4th September 2016. The hotel was based at 36th Street subway station and is directly across the road from the Hotel. This was extremely convenient. We were a bit weary of staying at this hotel because of its location, however, it really was a 10-15 minute subway journey to Times Square and approximately a 10 min journey to areas such as 5th Avenue and Herald Square (Macy’s). We were extremely impressed of how quick we could get to/from central NYC back to our hotel. The hotel has a 7-11 beside it, which is really convenient. In addition to this, there is a supermarket which sells everything ‘American’. This was really good for purchasing snacks for your room or edibles to back take home for gifts. There is also a McDonalds, Subway, Panera Bread and Wing Stop about 10 minute walk away. The hotel staff we friendly and polite – however, we had an issue with our hotel room door (Room 411). For some reason, the door would open itself (or somebody was opening it with a master key). This happened on several occasions and we could never catch the person who was doing this. This was reported to the hotel twice and I was told that the cameras would be checked, but I never heard anything back from them and no action was taken. With regards to our room, we were pretty happy with it! We got it for an extremely good price at approximately £100 per night (which is pretty cheap for a NYC hotel), so we couldn’t really complain! It was a clean and spacious room. The shower was very big and we were happy with the bathroom. The bed was comfortable and we had a very large window which gave us a lovely view of the city. The only downfall to this, was that the safe in our room did not work and it was never replaced by staff/housekeeping – luckily nothing was taken! The highlight of the hotel would be the lounge on the 4th floor. This lounge consisted of a vending machine, 2 large refrigerators, an ice machine, microwaves, TV,

I was in Long Is. City to visit my cousins who live nearby and just had a baby. The staff seemed excited too! They were so accomodating and friendly. We knew them all by name. My local cousins, the new parents live at the corner of the shuttle stop which could not have been more convenient. My bed was very comfortable, the bath facilities were all excellent and the tv had more than enough channels to keep me amused. I'm sure I will return to this hotel for the above mentioned reasons.

Decent sized rooms , clean, lovely shower, and we had a view of Empire state and Chrysler building. Breakfast was excellent with lots of choice....you can even have filled doughnuts or make your own giant waffles. 10 minute walk to long island city ferry terminal ;$2.75 one way to Wall street terminal. The ferries are a great way to see the manhattan shoreline. Room cleaned every day, and abundant clean towels. Nice hotel....would stay again.

Enjoyed our stay at the Wyndham Garden Long Island City Hotel. Our room was neat and clean, friendly staff. We used the subway which is only a 10 minute walk. Always felt safe during day and night.They do have a shuttle which runs a certain schedule but we didn't use it that much and walked the 10 minutes to and from subway. 15 minute subway ride to Manhattan/Midtown. Looking for a clean inexpensive stay close to subway but not paying Manhattan prices. This place is a good alternative.

Stayed at this hotel for one night. Room was clean and comfortable, although beds were too soft for out taste. Our room was on the 7th floor and on Monday morning we did hear noise coming from the street, but it wasn't so bad. We were able to find street parking right in front of the hotel, with many more empty spots peppered throughout neighborhood. We were able to leave our car at the same spot the next day (Monday) while we spent the day in Manhattan. There are no parking regulations in the neighborhood other than Thursday and Friday street cleaning. I am going to assume than on those days it might be a bit difficult to find street parking. Walking distance to the subway station was just over 5 min. Very nice hotel and very convenient to subway station and for parking. We will stay here again.

This is a great hotel to stay at when the Manhattan hotels are too expensive. Located between two subway stations with another two stations within walking distance and several food stores close by. Serves a good breakfast, it's very clean and the staff is great. The water pressure is weak on the 9th floor, but that's about the only bad thing I have to say about the hotel.

We recently stayed in the Quality Inn LIC. Our stay was v good. Only 2 or 3 stops from Manhattan (subway). The price was v good and location was great as a cheap base without spending Manhattan prices.Breakfast was included, also free use of internet, free newspapers and free tea & coffee 24 hours. Area wasn'y anything special. Subway lines nearby. The area is undergoing a lot of building work, Staff were v helpful. A special mention to Bibi, Cyre and the lad behind reception. They were v attentive, informative and helpful. Hotel isn't luxurious but suitable as a clean convenient base. Area ia quiet to walk round at night but we didn't feel unsafe. Good takeout pizza place next door. Would have no hesistation in returning. Personally would give it a 9/10 based on price, location & experience.

Pros: - Few minutes’ walk to the train stations. - Quite a few cafes in the vicinity. Dunkin’ Donuts is just nearby and there’s a food truck on the right when you walked out from the hotel, good for supper before heading back to rest. Cons: The customer service was horrible. We stayed here for 6 nights. We’ve already paid for the room in Agoda prior to our stay and it was non-refundable, so didn’t switch hotels. On the day of our arrival, we were second in queue to check in to our room. There were two receptionists and one of them who wasn’t serving anyone, was keeping her head down. We thought she wasn’t on shift or busy and waited. However, a third couple was walking from the lift towards the counter and she gestured them to go to her. She assisted them to check out immediately and only served us after that couple as her colleague was still handling the first couple. Is that right when we had waited in the queue? The frustrating thing was, she gave us the room key and didn’t not bother to tell us anything else, e.g. where the restaurant was and etc. We had 4 luggage and a couple of bags with us and she didn’t even offer any help when there weren’t anymore guests at the counter. When we asked if there’s any porter service, she told us, “Take the luggage trolley”. She didn’t bother to answer our question properly and she gave a ‘can’t be bothered’ face and attitude throughout. On the second day, my partner’s feet were swollen and we called the reception to ask for ice. We were told to go to level one to get ice ourselves. We went down but there was no one at the counter and we couldn’t find the ice machine anywhere. We checked with the security who told us where the ice machine was. However, we have to get the ice container from our room and use it to collect the ice. The funny thing was, the ice container wasn’t even in our room and shouldn’t the reception show or at else tell us over the phone where the ice machine was? The next day, we went to the

After they heard that someone of us had birthday,they offered as two free drinks at the bar and free breakfast for every single day !!! The breakfast is small but totally okay for a good start into the day !! The hotel view over Manhattan is incredible and wonderful!! We fell in love with it !!! Area is super safe and 3 different subway stations are nearby which brings you everwhere in NYC. It only takes you 15 min by subway to times square !! And don't miss the rooftop !! We visited NYC in winter and just enjoyed the view from the terrace but I can imagine that it might be wonderful to sit there in the summer and to enjoy a cold drink there !!! I can just recommend the whole hotel !! It was amazing . and special thanks to the front desk man called Shah who treated us like queens !

Hotel has easy access to subway, nothing much immediately around the hotel as it is a developing area with many new developments coming up which will change the place soon. The subway made it easy for our family of 3 to get to all parts of New York that I wanted to see plus more. Hotel is pretty clean and well managed as the only thing to consider is breakfast time as it could get busy at certain time that we ended up bring food to our room but plenty of food to share among all the guests , just the timing when they serve certain food that runs out faster than others. We feel safe walking to and from the Queens Plaza subway station.

Never had any issues. It was quiet, good location, walking distance to subway, Dunkin donuts, grocery store, St. Patrick Catholic Church, diff restaurants across from hotel. clean, friendly staff, good housekeeping. Did not get a chance to try their restaurant bar downstairs. I stayed on the 5th floor. Used the gym, met my essential needs(Cardio+weights avail.) Only con that I see is the security at night. Doors are not locked so anybody could get in out out of hotel. Should be a secured building after certain hour of the evening like 9pm, Doors should be locked and guests have to use their room card to get in...But besides that, I would stay at this hotel again.