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The staff was the highlight. Maisha, the front desk person, was most helpful - even before we arrived - and remembered my name and specifics when I called the morning of. She volunteered that my room was ready for me - at 8:00 am - much to my surprise! The staff was friendly and helpful - even after I suffered a rather severe cut on my foot in their room. The rooms were nothing special - the couch was tattered - the amenities out-dated; but the proximity to the park and the loop was worth the trade-off. The rooms do not have Wi-fi - making computer access inconvenient...although they did provide two pc's in the lobby for public use. Overall - we tremendously enjoyed our stay - mostly because of the amazing timing of being in Chicago - on the lake front - the night Barack Obama was elected!!

Overall, we enjoyed our stay at the Club Quarters Central Loop Hotel. We included a dinner at the Elephant and Castle Pub, & while the food was not superb, it was good enough and our waitress was attentive without being pesky. We enjoyed the lobby/gathering areas for leisurely chatting. It would have been nice to have the coffee/espresso machine on the ground level working -- that disappointed all four of us. I was the only one to use the exercise facilities; I had to adjust my workout significantly when the first elliptical machine was mechanically flawed (missing some part so that the action was like a mechanical bull ride!) and the second machine did not turn on at all. The third was useable but not program-able. I was greatly disadvantaged by no clock in the area. Staff people were cordial and helpful. We would stay again and have a plan for requesting a more spacious room.

I traveled to Chicago with four friends for a 4 day trip. We did not know anything about this hotel before and booked it only because it was cheapest. It turned out that it was quite a perfect choice. The beds are quite clean and comfort, and the hotel is near several famous attractions like the Art Institute, Skydeck, Shedd Aquarium and Field Museum. It's also near the Michigan Ave (perfect place for shopping). We added a rollaway bed since there are five of us. It costs 20 per day.

The room is tiny and my luggage bag takes up 1/2 the space between the corridor to the bathroom. Other that that, I have no complaints as everything is clean. Love the fact that there's fast WiFi without additional charges. There's also purified cold water together with free bottles provided on certain floors. I'm not sure if it's an American thing but there's no provision for hot water. Every European and Asian hotel room provides a kettle but not in the US. The hotel is super convenient located in the middle of the loop and walking distance to office and the shopping strip. The Italian place next to the lobby is good too. There's no room service per se but are packed from various restaurants in the vicinity thus not 24hrs. There's a 24hr gym in the basement but i didn't get to see it.

This hotel excellently located and has one of the best staff! From front reception to maintenance staff, they are all really friendly and warm! Our experience in Chicago is made sweeter meeting all these wonderful people at the hotel! My friend and I stayed in this hotel for 3 nights. After 1 hour uber ride from airport and missing the junction to hotel, we were met by Mr Andreie from the hotel reception. A friendly face and warm welcome was exactly what we needed. Mr Andreie was really great - giving us a lot of advise on where to go, what to do, etc... We had a blast exploring places in Chicago based on his advise. The hotel bed was great though our room was really small. The air conditioning was not really working well. There was not much view either. Having said that the hotel was really strategically located, value for money, amenities are working superbly. We also like the idea that the hotel provide filtered water facilities and empty bottles to hotel guests so that we do not need to buy any drinking water from a store. Anytime I am back in Chicago, I will definitely choose the River Hotel!

This hotel that opened for the Chicago World's fair in 1893 sits in the heart of Chicago's downtown (the Loop), with beautiful views of Lake Michigan, Grant and Millennium Parks, and the Buckingham fountain that is right across the street. Given the prime location, you would think it would long ago have been replaced by a post-modern resort that would cost several times as much. Instead this capacious hotel still sits in a much more appealing location than the more famous Palmer House, and seems to get by filling rooms with deals like the one I found on Agoda. Sure, our room didn't face the Lake, but we could still see it through the bay window that all rooms seem to have. The room itself was clean and well appointed. I would have preferred two queen beds to the two fulls that the room included, but the mattresses were comfortable and the bathroom was surprisingly spacious for a room in a large metro downtown. The staff was uniformly cheerful, pleasant, helpful and patient. The TV allowed us to stream a movie from a laptop through an HDMI cable that I always carry for that purpose. (This is not a given.) The hotel is huge but didn't feel close to full. For example, elevators always arrived promptly, the lobby always seemed to have room when we needed it. One thing we enjoyed (though others might not): The clientele of the hotel felt rich and varied; this is not a tony preserve of the elite. Negatives: The room smelled a little musty till housekeeping (quickly and politely) replaced the filter in the air conditioner. One day the chambermaid took our towels and didn't replace them. I had to call housekeeping twice before replacements were quickly and apologetically brought to the room. The carpet in the room feels too cushy; I had to lift my feet a bit further off the ground than I am used to in order to avoid catching my sole on the carpet. None of these really bothered us. (OK, the second phone call to housekeeping did annoy me.) For rooms this nice in a location th

I came to USA for business trip to Grand Rapids, MI. So this is one of the nearest Big city from there, so I came here. For the trip, I read throu "Lonely Planet: Eastern USA", and they recommend ONLY this hotel for visit on Chicago. That is the most reason why I choose this hotel. Cause this hotel was founded late of 1800s, so it has more than 120 years of history. Inside the hotel I felt that kind of OLD things like, really small check-in counter, classic feeling elevator - I think they changed the door from frame style that we can see from the Al Capone style old movie :p The room looks modern style, but from the High Ceiling, I can feel really comfortable. It's because long time ago, there was not good Air-conditioning system, that's why they built it like this way. The bath room looks old style but clean. They using all the stuffs from KOHLER. Nice ;) The hotel Location is also really GREAT. You can go anywhere from this spot to the Downtown area by walk. And you can surprise that they have really NICE Gym facility in the hotel!! You can enjoy it while you stay. No swimming pool - but I can accept it.

I've enjoyed 2 stays at the Hyatt Regency Chicago and will definitely stay there again next time. The service is perfect and staff show genuine care and concern for guests. They attended to my every need and looked for other ways to assist on things I didn't even think of. And I really enjoy the breakfast buffet... one of the best in comparison to all hotels I've stayed at around the world. Great job!

Great staff. Convenient location. Well kept and updated. Good food at the restaurant and neighborhood -- generally speaking, yummy food around Chicago! Room very clean -- service a bit slow, but perhaps low manpower? Still, nice and clean. $16 Urban fee was a bit much -- that is, in-room espresso machine was wonky and made bad coffee (an upgrade would be good); we didn't use the gym (lots of walking to do and places to see in Chicago to get one's exercise); didn't want to keep taking small bottled water due to plastic waste; local phone calls not really a big deal in today's cellphone world; access to printing/business center not very useful, either; wifi a definite must, so that's something positive! Again, no issue with additional cost, but I think $15/$16 is a bit much on a daily basis. Parking is approx $22/day, if you have a car. Overall a good hotel; minor adjustments, but I'd say better than the alternatives in that area. I would definitely come back.

I stayed here for 5 days and 4 nights with my boyfriend. I like it because it’s very close to everything. I noticed that they don’t have reviews that much, to be honest, it’s very cheap but worth it. I mean, I only paid for like 50-60usd per night and I’m right in the center of the city, walking distance to the orange line, millenium park, target, walgreens, cafes and restaurants. It’s like the perfect location. Our room has a very big bathroom, nice bed. It has a big fridge, has oven, had our own utensils. It’s complete! If I’d go back, I definitely know where I wanna book again ;) PS. Oh you just have to throw your own garbage and they don’t clean and change your linens and towels everyday but it’s alright. Plus when I booked it to “Pay at the hotel” and they approved my booking like a couple of days before my arrival, I had an additional fee for the tax and the cleaning which was like 90$+. That was just the only thing that bummed me 😕

My wife and I were in town for a convention/business meeting; all of the other convention hotels had already been booked, so we took a chance on the Hotel Monaco and had a fantastic stay. The location is fantastic, on the north end of the Loop, within easy walking distance of the CTA and Metra (headed south, Millenium station - Ogilvie station, which heads north, is farther away and probably requires a cab ride). The staff were great - everyone was very polite, friendly, and courteous. The room was well-maintained and clean. The one problem we had was that the room thermostat was difficult to use, and it was a bit chilly. Otherwise, no complaints.

I was please that I checked in early and how polite and helpful the receptionist and the concierge were. The hotel was lovely, decorated lovely, and had a great atmosphere. The cocktails were great and the fresh cup of coffee in the morning was a great touch. With all this greatness I was very surprised to find 3 flaws. Once I entered my room upon checking in, I found a dirty pair of socks on my floor, and then use toiletries in the bathroom, it wasn't just the fact that my room wasn't tip top condition, it was how I was treated. Yes, the receptionist apologised, and I was give two free drinks at the bar, but I thought the way I was treated wasn't great, no assurance was made or a check of my room was offered.

I booked this hotel because everywhere I normally stay was sold out and I found a good deal. I was really pleasantly surprised - the St Jane is a gem. Beautiful, large rooms that are tastefully decorated and very welcoming staff. A few minor issues - my room wasn’t ready for check in, housekeeping could have been a little more detail oriented with things like folding towels and hanging robes, the lighting in the room is a little tricky to figure out... but overall was really impressed and would stay here again. Super close to Millennium Park and the riverwalk.

Room Type: 1 Elite King Bed The room itself is less spacious but equipped with a large UHD Samsung TV Built with Chrome Cast. They also have steam iron so it doesn't consume much space. I really love their bathrooms. Their mirror is built with lights around it suitable for preparing make-up. Other facilities include espresso coffee maker and a small refrigerator. They charged the room 15 USD per day as Urban Fee. They don't have microwave nor water heater. The staff is so friendly and always approachable. The location is the best because all the tourist attractions are just around the corner! Will definitely go back here.