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Lotte Hotel - Guam
Lotte Hotel - Guam
Lotte Hotel - Guam
Lotte Hotel - Guam
Lotte Hotel - Guam
Lotte Hotel - Guam
Lotte Hotel - Guam

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8.2

Excellent

1,289 reviews

1,289 reviews

Housekeeping14
View8
Swimming Pool3
See map

7.9

Very good

Location rating score

Very good location - 80 meters to the beach
Parking
FREE
Popular landmarks
Ypao Beach Park 80 m
Gun Beach 450 m
UnderWater World 700 m
Micronesia Mall 1.2 km
Two Lovers Point 1.7 km
Guam Premier Outlets 4.3 km
Chamorro Village 7.5 km
Fish Eye Marine Park 12.4 km
Ritidian Beach 13.9 km
Nearby landmarks
Ypao Beach Park 80 m
Biba Magic Theater 280 m
Tagada Amusement Park 370 m
Gun Beach 450 m
JP Super Store 520 m
the Plaza 570 m
Tarza Magical Adventure Zone and Water Park 580 m
T Galleria by DFS, Guam 600 m
UnderWater World 700 m
Bijia Point 730 m

Lotte Hotel - Guam

185 Gun Beach Road , Tumon Bay, Guam, Guam, 96913 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Tumon Bay part of Guam, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Two Lovers Point as well as Tumon Beach nearby. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

550 meters to Gun Beach

Check-in [24-hour]

Airport transport

80 meters to the beach

Currency conversion service

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Complimentary WIFi in all rooms

Swimming pool [outdoor]

Hot tub

Luggage storage

Cash withdrawal

This property is in high demand!

16 travelers have booked today.

Value for money8.0
Distance to city center0.5 km
Location rating7.9
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport3.9 km

Rooms available at Lotte Hotel - Guam

Excellent
Room comfort & quality

8.2

Family Suite
...
  • Room size: 77 m²/829 ft²
  • Partial ocean view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Deluxe Oceanfront Room
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Ocean Front Club with Cabana
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Partial Ocean Premier
...
  • Room size: 55 m²/592 ft²
  • Partial ocean view
  • 2 single beds
Enter dates to see prices
Ocean Front Club
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
Bread Barbershop Pool Side Club
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Partial Ocean Deluxe
...
  • Room size: 55 m²/592 ft²
  • Partial ocean view
  • 2 single beds
Enter dates to see prices
Deluxe Oceanfront Room with Cabana
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
Enter dates to see prices
King or Twin Poolside Suite
...
  • Room size: 92 m²/990 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Bread Barbershop Baby Room
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does Lotte Hotel - Guam have a hot tub?

A hot tub is one of the facilities available at Lotte Hotel - Guam.

What time is check-in and check-out at Lotte Hotel - Guam?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Lotte Hotel - Guam?

For those who wish to drive their own cars, Lotte Hotel - Guam has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Guam with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Lotte Hotel - Guam?

Wake up to a great buffet breakfast at Lotte Hotel - Guam. There's an additional charge of 31.9 USD for adults and 15.95 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Lotte Hotel - Guam?

Lotte Hotel - Guam features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Lotte Hotel - Guam?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at Lotte Hotel - Guam. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Lotte Hotel - Guam?

On-site venues and convenient event services make Lotte Hotel - Guam an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 2 venues can accommodate up to 120 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Lotte Hotel - Guam?

Lotte Hotel - Guam does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Lotte Hotel - Guam?

Lotte Hotel - Guam is located in Tumon Bay, famous for good restaurants such as Cafe Catcrea, Desperados and Beachin' Shrimp.

What popular shopping places are close to Lotte Hotel - Guam?

Located in the Tumon Bay area, Lotte Hotel - Guam is close to great shopping choices like the Plaza, T Galleria by DFS, Guam and Acanta Mall.

What are popular attractions near Lotte Hotel - Guam?

Guests at Lotte Hotel - Guam can easily visit Two Lovers Point, UnderWater World and Tarza Magical Adventure Zone and Water Park located in the Tumon Bay area.

What popular beaches are close to Lotte Hotel - Guam?

Guests at Lotte Hotel - Guam can easily visit Tumon Beach, Ypao Beach Park and Gun Beach in the Tumon Bay area.

What popular natural sightseeing spots are close to Lotte Hotel - Guam?

Lotte Hotel - Guam is located in the Tumon Bay area, which is famous for natural sightseeing destinations such as Bijia Point, Amantes Point and Collapsed ground.

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See map

Explore the neighborhood

What people love about Lotte Hotel - Guam

  • 10

    Exceptional
    Cleanliness

    "I like a spacious and clean room The view is good"

    kim

    |

    May 2, 2022

  • 10

    Exceptional

    "One of the nicest hotels on the Tumon Strip."

    Guamerica

    |

    July 17, 2021

  • 10

    Exceptional

    "Love our stay"

    ARLENE

    |

    October 28, 2020

Property ranking|Compared to 60 Guam properties
See all rankings
Room comfort score
8.2/10
Cheapest price score
Cleanliness score
8.4/10
Service score
8.6/10
Better than
93
%
of Guam properties
Better than
88
%
of Guam properties
Better than
85
%
of Guam properties
Better than
83
%
of Guam properties
Overall rating:

8.2

Excellent
1,289 reviews
Cleanliness
8.4
Facilities
8.1
Location
7.9
Read all reviews >
What travelers say they love:
The facilities are new and good.
XUANLUN from Taiwan
Family with young children
More about Lotte Hotel - Guam

More about Lotte Hotel - Guam

Lotte Hotel - Guam

Take a good wander and unveil the wonder of Guam with a stay at Lotte Hotel - Guam. Explore the genuine Guam that most travelers never see, with a stay at Lotte Hotel - Guam -- located only 1.6 km from Two Lovers Point.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi and car hire services provided by the hotel make exploring Guam even more convenient. Guests can enjoy free parking right at the hotel.
Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Lotte Hotel - Guam thanks to the hotel's laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with air conditioning. Rooms at Lotte Hotel - Guam come in multiple layout options including rooms with separate living room and balcony or terrace. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Lotte Hotel - Guam begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the hot tub, located right at the hotel. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Cool off on hot days by joining water-world activities like snorkeling, non-motorized water sports and diving. If you like water sports, you'll appreciate the convenience of watersports equipment rentals provided by Lotte Hotel - Guam.
Engage in some easy evening fun with other guests with the hotel's tennis court and badminton court. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Lotte Hotel - Guam is the perfect spot to explore Guam's fascinating cultural sights and attractions. Enjoy the simple pleasures of an oceanside getaway, with Tumon Beach located 570 m away, where you can turn a good day into a great one with a sea view. Never forget your time in Guam with a special gift or trinket from Guam Premier Outlets just 4.2 km away.


Reasons to stay here

Find some of the city's best deals here with rooms 88% cheaper than other options.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 93% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Swimming Pool

7 mentions

Beach

7 mentions

Housekeeping

6 mentions

Food & Dining

2 mentions

Languages spoken

  • English
  • Filipino
  • Japanese
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Badminton court
  • Diving
  • Exercise area
  • Hot tub
  • Nightclub
  • Pool with view
  • Snorkeling
  • Swimming pool [outdoor]
  • Tennis court
  • Watersport equipment rentals
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Bottle of water
  • Coffee shop
  • Happy hour
  • Kitchen
  • Poolside bar
  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Playground
  • Swimming pool [kids]

Access

  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Coffee/tea machine
  • Complimentary drinking water
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Non-smoking
  • Phone
  • Wi-Fi [complimentary]
Food and dining
Restaurants on site

La Seine

  • Cuisine: International
  • Menu: A-la-carte
Location
185 Gun Beach Road , Tumon Bay, Guam, Guam, 96913
Very good
Location

7.9

Airports

  • Antonio B. Won Pat International Airport (GUM) - Guam
    3.9 km 13 min drive
  • Tinian International Airport (TIQ) - Northern Mariana Islands
    186.3 km

Public transportation

  • Guam Seal Bus Stop
    2.0 km
  • Iglecias Street Bus Stop
    8.6 km

Hospital or clinic

  • American Dialysis Center
    920 m

Shopping

  • Guam Premier Outlets
    4.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Ypao Beach Park
    80 m
  • Gun Beach
    450 m
  • UnderWater World
    700 m
  • Micronesia Mall
    1.2 km
  • Two Lovers Point
    1.7 km
  • Guam Premier Outlets
    4.3 km
  • Chamorro Village
    7.5 km
  • Fish Eye Marine Park
    12.4 km
  • Ritidian Beach
    13.9 km

Nearby landmarks

  • Ypao Beach Park
    80 m
  • Biba Magic Theater
    280 m
  • Tagada Amusement Park
    370 m
  • Gun Beach
    450 m
  • JP Super Store
    520 m
  • the Plaza
    570 m
  • Tarza Magical Adventure Zone and Water Park
    580 m
  • T Galleria by DFS, Guam
    600 m
  • UnderWater World
    700 m
  • Bijia Point
    730 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra bed is available, please contact the property for special requests in advance.
  • The property requires a refundable security deposit of 100 USD upon check-in.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee50 USD
  • Distance from city center0.5 km
  • Travel time to airport (minutes)12

Extras

  • Breakfast charge (unless included in room price)31.9 USD

The property

  • Number of bars/lounges2
  • Number of floors15
  • Number of restaurants1
  • Number of rooms 222
  • Room voltage120
  • Year property opened1972
  • Most recent renovation2014

Parking

  • Daily parking fee0 USD
Property announcements

Club Lounge breakfast will be available at La Seine Restaurant. Afternoon Tea and Happy Hour will be located in the Club Lounge.

Reviews of Lotte Hotel - Guam from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.4
Facilities8.1
Location7.9
Room comfort and quality8.2
Service8.6
Value for money8.0
High score for Guam
Rating
9+ Exceptional (314)
8-9 Excellent (144)
7-8 Very Good (149)
6-7 Good (52)
<6 Below Expectation (105)
Time of the year
Mar - May (179)
Jun - Aug (206)
Sep - Nov (186)
Dec - Feb (193)
All guests (1,289)
All room types
All languages

Show reviews that mention 

Showing 764 verified guest comments
12345
9.2
Exceptional
moonkyoung from Australia
Family with teens
Island Wing Family Suite 3 Beds (quad use)
Stayed 3 nights in February 2020

Very clean and Quiet hotel. ”

Lotte hotel is not located in the centre, but it is a walking distance and there were free shuttle buses as well. Very clean and quiet. I loved the environment. But I was not happy with the management. I sent an email for inquiries 3 times, but I received only 1 reply and it took more than a week to receive, therefore, I had to ask when I arrived at the hotel, but again there were no communications between staff, when I checked in, I have been told I would get an answer later, but when I asked afternoon to the other staff, the staff did not know anything about my inquires. It was quite disappointing. And, I booked and paid 3 rooms for 9 people. But when I was given for Cabana ticket it was only 4 tickets which only 8 people can use. I asked I paid for 9 people but how come I was give for only 8 people, the staff said the tickets were only complimentary, they did not need to give ticket for 9 people and if 9 people wanted to use I had to pay $10 extra. You serious...

Reviewed March 02, 2020

See room deals

8.8
Excellent
Fredrik from Sweden
Couple
Partial Ocean Deluxe
Stayed 10 nights in January 2020

Large rooms right on a very nice beach”

A Nice hotel well worth the price. A little strange layout of the hotell as I guess it has been enlarged from its original layout. Not as "informative" as hotels in america where extensive hotel documentation always exist in the room, but very helpfull staff. Clean and good service, well kept compare to many other Guam hotels. It is focused at asian customers and layout is more "clean" than "tropical" do not expect spontaniuos poolbar parties and beer bashes on the other hand calm and exclusive look and feel. Never crowded anywhare at the hotel even though it was high season. Had a very nice 11 days stay !

Reviewed January 17, 2020

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8.8
Excellent
Yu from South Korea
Solo traveler
Deluxe Oceanfront Room
Stayed 4 nights in January 2018

Nice Hotel”

We stayed in this hotel for 4 nights, and it was my second time. Everythging was perfect specially very kind staff. Mr Dilay, your kindness and smile were so impressive. Thanks again to all the staff working over there. I will stay in Lotte Hotel again when I visit Guam.

Reviewed January 26, 2018

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9.6
Exceptional
Kwai from Hong Kong SAR, China
Family with young children
Poolside Bread Barbershop Theme Room - Club Access Included
Stayed 1 night in July 2018

We enjoyed our stay in Lotte”

We stayed in the pool side room for one night with access to the club lounge which offers breakfast, tea and happy hour food, food are good there, room is big, clean and modern, everything is up to expected as a 5star hotel, and it is so convenient to stay in pool side room with baby, can juz walk down to the pool in 1 min. We definitely enjoyed our stay and would highly recommend Lotte👍👍👍

Reviewed July 14, 2018

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9.2
Exceptional
Huiseon from South Korea
Solo traveler
Bread Barbershop Baby Theme Room
Stayed 3 nights in August 2016

Nice & clean ”

I really love traveling So I have been many awesome hotel for vacation. Here is good & cleans It's better than other hotel in Guam I thought it's looks like new one. Dusit Thani was great too.

Reviewed March 04, 2017

See room deals

9.2
Exceptional
JAEMOON from South Korea
Family with young children
Stayed 1 night in July 2016

Great Pool & Beach”

1. High Priced but acceptable 2. Clean but found a small cockroach and bad smell coming up from sink in kitchen. 3. On right side of Tumon Beach. Quite impressive sunset in La Seine Dinner Buffet. 4. Very Clean Pool. Good Sand Beach.

Reviewed July 10, 2016

See room deals

8.3
Excellent
Bo from South Korea
Couple
Bread Barbershop Baby Theme Room
Stayed 3 nights in March 2015

It was clean and comfortable”

it is new because of renovation, view from the room is perfect and it is not that crowded everywhere in hotel.

it was great time to stay in lotte hotel. However if you want to book a queen bed room, you should check reserving room is queen bed room. I booked delux room and i had thought it was absolutely queen bed. But it was not. It was twin. So think about room type first.

Reviewed March 12, 2015

See room deals

8.7
Excellent
Ching from Hong Kong SAR, China
Couple
Partial Ocean Deluxe
Stayed 2 nights in April 2015

Overall is fine,but not worth comparing with other”

room is big and clean

more expensive than others, but didn't provide any value added service comparing with others hotels. No beach facilities provided and even no lifeguard for the beach. We decided to swim in others hotels' beach nearby as lifeguard is on duty there! The infinity pool view is good, but the pools are not big and don't have much pool games facility. Overall speaking , rooms are good and is comfortable for staying, but not worth for such high price range

Reviewed May 02, 2015

See room deals

7.2
Very good
katherine from Guam
Couple
Stayed 1 night in December 2017

Very good”

Good room very spacious. I thought it was odd it was just me and my husband and we had a playpen and rocker for a baby. Also what I thought was totally rude. I requested check in at 12 PM as that was the time I was arriving I received and email stating check in is at 3Pm BUT to call and see if the room was available. I called Lotte at 1:30 to follow up and she told me my room is ready. I got you there and the front desk lady told me.. FYI are normally policy check in time is 3PM. And then they charged 100 deposit fee which is NOt a problem! She tried to charge me another fee for the room rental! After I told her twice and showed her my booking that I already paid!! Good hotel need better training with front desk! Could you imagine how many other foreigners this lady over charged!

Reviewed December 11, 2017

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6.8
Good
sally from Hong Kong SAR, China
Couple
Partial Ocean Deluxe
Stayed 4 nights in July 2019

Good”

We have stayed 4 nights at Lotte Guam. Pros: - Great infinity pool for picture - Enough parking space & no reservation is required - Bellmen are nice Cons: - Room decoration & facilities are old - Not worth to book a suite as the furniture seems too old & dirty

Reviewed September 25, 2019

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10.0
Exceptional
Paul from United States
Family with young children
Stayed 1 night in November 2014

The stay at the Hotel was absolutly EXCELLENT. ”

Staff, Location, Food

We loved it. It was my Baby Daughters first years b-day. Thats why we chose to stay at this Hotel. The Staff was Excellent and very helpful. The Buffet food was great. The swimming pool absoluty the best. They even put a B-day cake in our room upon arrival. Highly recommend this Hotel to everyone interested... Very Satisfied Customer...

Reviewed November 21, 2014

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9.2
Exceptional
Connie from Guam
Family with teens
Deluxe Oceanfront Room
Stayed 2 nights in July 2019

Awesome place to stay for vacation!”

Staff were friendly, room very clean, loved the shower, and excellent view! I wished our room 1662 was away from the construction noise of the new hotel next door. They should have given us a huge discount because of the construction noise and that was the only room available....they said.

Reviewed July 18, 2019

See room deals

Dear Connie, Thank you for Choosing to stay with us and appreciate your feedback. We apologize that you experienced our neighbors ongoing construction. We do our very best to work with them to ensure not to disturb our guests, however, the process can be out of our control and we sincerely apologize to you. We are happy to know that your overall experience with our hotel, staff and facility were great. Looking forward to your visit again soon.

Responded August 16, 2019
Lotte Hotel - Guam
8.8
Excellent
XUANLUN from Taiwan
Family with young children
Partial Ocean Deluxe
Stayed 1 night in November 2018

Nice place to stay”

The facilities are new and good. The room is spacious and comfortable. However, the hotel location is a little far away from the main street and there's no indoor parking space.

Reviewed November 25, 2018

See room deals

7.2
Very good
Toh from Malaysia
Couple
Deluxe Oceanfront Room
Stayed 6 nights in October 2018

Best Among Others”

Hotel decoration really simple and clean, we stay in deluxe ocean view - the room is big but the disappointment were no single king bed which we requested early and the construction on next door really annoying. Hotel facilities is very basic and the staffs is very friendly and helpful but what disappointed us is the beach facilities it need to rent such as the seat which is unacceptable for such an high class hotel. Hotel location is great were 3 minutes walk reach the famous place such as T-Galleria and The Plaza. We rented a car and there is ton of parking which is great.

Reviewed October 22, 2018

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9.2
Exceptional
Christopher from Philippines
Family with teens
Deluxe Oceanfront Room
Stayed 1 night in December 2017

Exceptional”

Nice beach front hotel. Modern room with nice facilities. Highly recommended.

Reviewed January 02, 2018

See room deals

6.0
Taeahn from South Korea
Business traveler
Bread Barbershop Baby Theme Room
Stayed 2 nights in January 2017

Overall Good, Detail Bad”

Lotte hotel is very convenient, and clean. But I ask staff the bottle opener, and he said "I will deliver it to your room". He didn't come without any notice. I feel neglected.

Reviewed February 01, 2017

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8.8
Excellent
Donghyong from South Korea
Group
Stayed 3 nights in July 2015

Very nice hotel”

kind staff. silent, cool lobby (by air-conditioner) easy to access beach, Club lounge was very impressive. I will visit this hotel next time.

Reviewed April 21, 2016

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8.8
Excellent
Yung from South Korea
Family with young children
Bread Barbershop Baby Theme Room
Stayed 4 nights in January 2016

breakfast”

would have been nice if they had the breakfast package deal

Reviewed January 31, 2016

See room deals

8.8
Excellent
Pheplyn from Guam
Solo traveler
Stayed 1 night in July 2017

Excellent”

Pros: Great location, interior design, rooms, pool area is awesome. Cons: beach access and the view from the infinity pool could use some work. Did not see much of the ocean from pool area due to the landscape. The cabana near the beach is great but the area around needs cleaning and some cut down on the trees for more spacious area.

Reviewed July 05, 2017

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9.2
Exceptional
Hao from Canada
Couple
Stayed 4 nights in February 2017

Pretty Good View and Friendly Staff”

Good location and very close to Main street. Close to shopping malls and big restaurants. Recommend to upgrade to sea view rooms, quite nice sunset and sunrise. Rooms are clean and good bars.

Reviewed March 21, 2017

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