Lotte Hotel - Guam

185 Gun Beach Road , Tumon Bay, Guam, Guam, 208, 96913
Lotte Hotel - Guam
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Club Poolside Room - Guestroom Lotte Hotel - Guam
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8.1
Excellent
/10
(1492 reviews)See what guests said
See map
7.8
Very good
Location rating score
Very good location - 60 meters to the beach
Parking
FREE
  • Tumon Beach540 m
  • Gun Beach540 m
  • Micronesia Mall1.18 km
  • Ypao Beach Park1.38 km
  • Two Lovers Point1.77 km
  • Dededo Flea Market3.27 km
  • Chamoru Village Night Market7.55 km
  • Pacific War Museum9.63 km
  • Ritidian Beach15.49 km
  • Cetti Bay Overlook26.44 km
  • Highlights and ratings

    4.5-star Hotel
    Free Wi-Fi
    2018

    Don't miss out!

    20 travelers are looking at this property right now | 7 travelers have booked today.

    "Hotel location is great were 3 minutes walk reach the famous place such as T-Galleria and The Plaza."
    Toh - October 22, 2018
    Excellent service
    8.6 rating for service
    Excellent cleanliness
    8.4 rating for cleanliness
    Excellent comfort
    8.2 room quality and comfort
    Exceptional reputation
    Recommended by 82% of guests
    • 60 meters to the beach

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    • Air conditioning

    Cheaper than 96% of all properties in Guam in the last 24 hoursCompared to 141 Guam properties at Agoda for various dates
    Value for money8.0
    Distance to city center0.5 km
    Location rating7.8
    Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
    Distance to airport3.1 km

    Rooms available at Lotte Hotel - Guam

    8.2
    Excellent
    Room comfort & quality
    Family Suite
    Family Suite
    ...
    • Room size: 77 m²/829 ft²
    • Partial ocean view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Lotte Baby Room
    Lotte Baby Room
    ...
    • Room size: 55 m²/592 ft²
    • Balcony/terrace
    • 2 single beds
    Enter dates to see prices
    Club Poolside Suite
    Club Poolside Suite
    ...
    • Room size: 89 m²/958 ft²
    • Partial ocean view
    • 1 king bed
    Enter dates to see prices
    Partial Ocean Premier
    Partial Ocean Premier
    ...
    • Room size: 55 m²/592 ft²
    • Partial ocean view
    • 2 single beds
    Enter dates to see prices
    Deluxe Oceanfront Room
    Deluxe Oceanfront Room
    ...
    • Room size: 45 m²/484 ft²
    • Ocean view
    • 2 double beds
    Enter dates to see prices
    Ocean Front Club
    Ocean Front Club
    ...
    • Room size: 45 m²/484 ft²
    • Ocean view
    • 2 double beds
    Enter dates to see prices
    Club Poolside Room
    Club Poolside Room
    ...
    • Room size: 45 m²/484 ft²
    • Ocean view
    • 2 double beds
    Enter dates to see prices
    Partial Ocean Deluxe
    Partial Ocean Deluxe
    ...
    • Room size: 55 m²/592 ft²
    • Partial ocean view
    • 2 single beds
    Enter dates to see prices
    Premier Room
    Premier Room
    ...
    • Room size: 55 m²/592 ft²
    • Balcony/terrace
    Enter dates to see prices
    Family Suite - TonyRoma $10 & Capricciosa $10 coupon per room(Restaurant located out side of hotel)
    Family Suite - TonyRoma $10 & Capricciosa $10 coupon per room(Restaurant located out side of hotel)
    ...
    • Balcony/terrace
    Enter dates to see prices

    What people love about Lotte Hotel - Guam

    • 8.8
      Excellent
      Spaciousness

      "The room is spacious and comfortable."

      XUANLUN

      |

      November 25, 2018

    • 8.8
      Excellent

      "I will visit this hotel next time."

      Donghyong

      |

      April 21, 2016

    • 9.2
      Exceptional

      "Modern room with nice facilities."

      Christopher

      |

      January 2, 2018

    Property ranking|Compared to 141 Guam properties
    See all rankings
    Review score - United States
    9.1/10
    Cheapest price score
    Service score
    8.7/10
    Cleanliness score
    8.4/10
    Better than
    98
    %
    of Guam properties
    Better than
    96
    %
    of Guam properties
    Better than
    94
    %
    of Guam properties
    Better than
    94
    %
    of Guam properties
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    More about Lotte Hotel - Guam

    More about Lotte Hotel - Guam

    8.8
    Excellent

    "Everythging was perfect specially very kind staff."

    Yu S.

    |

    January 26, 2018

    Description

    Show less

    Most talked about facilities

    Swimming Pool
    7 mentions
    Beach
    7 mentions
    Housekeeping
    6 mentions
    Food & Dining
    2 mentions

    What they offer

    6.0
    Review score
    Cleanliness

    "Lotte hotel is very convenient, and clean."

    Taeahn

    |

    February 1, 2017

    View all reviews
    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Food and dining

    Restaurants on site

    La Seine
    Cuisine:International
    Menu:A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Lotte Hotel - Guam from real guests

    Overall rating
    8.1
    Excellent
    From 1492 reviews
    Provided by verified guests of
    Agoda Reviews (1146)Booking.com Reviews (346)
    Rating via Agoda8.2
    /
    10
    Cleanliness8.4
    Facilities8.1
    Location7.8
    Room comfort and quality8.2
    Service8.6
    Value for money8.0
    High score for Guam
    Rating
    9+ Exceptional (283)
    8-9 Excellent (140)
    7-8 Very Good (145)
    6-7 Good (48)
    <6 Below Expectation (96)
    Time of the year
    Mar - May (171)
    Jun - Aug (184)
    Sep - Nov (177)
    Dec - Feb (180)
    All guests (1146)
    All room types
    All languages
    Showing 712 verified guest comments
    12345
    9.2
    Exceptional
    Connie from Guam
    Family with teens
    Deluxe Oceanfront Room
    Stayed 2 nights in July 2019

    Awesome place to stay for vacation!”

    Staff were friendly, room very clean, loved the shower, and excellent view! I wished our room 1662 was away from the construction noise of the new hotel next door. They should have given us a huge discount because of the construction noise and that was the only room available....they said.

    Reviewed July 18, 2019

    Dear Connie, Thank you for Choosing to stay with us and appreciate your feedback. We apologize that you experienced our neighbors ongoing construction. We do our very best to work with them to ensure not to disturb our guests, however, the process can be out of our control and we sincerely apologize to you. We are happy to know that your overall experience with our hotel, staff and facility were great. Looking forward to your visit again soon.

    Responded August 16, 2019
    Lotte Hotel - Guam
    8.8
    Excellent
    Yu from South Korea
    Solo traveler
    Deluxe Oceanfront Room
    Stayed 4 nights in January 2018

    Nice Hotel”

    We stayed in this hotel for 4 nights, and it was my second time. Everythging was perfect specially very kind staff. Mr Dilay, your kindness and smile were so impressive. Thanks again to all the staff working over there. I will stay in Lotte Hotel again when I visit Guam.

    Reviewed January 26, 2018
    8.7
    Excellent
    Ching from Hong Kong
    Couple
    Partial Ocean Deluxe
    Stayed 2 nights in April 2015

    Overall is fine,but not worth comparing with other”

    room is big and clean

    more expensive than others, but didn't provide any value added service comparing with others hotels. No beach facilities provided and even no lifeguard for the beach. We decided to swim in others hotels' beach nearby as lifeguard is on duty there! The infinity pool view is good, but the pools are not big and don't have much pool games facility. Overall speaking , rooms are good and is comfortable for staying, but not worth for such high price range

    Reviewed May 02, 2015
    8.0
    Excellent
    Poon from Hong Kong
    Couple
    Partial Ocean Deluxe
    Stayed 3 nights in March 2015

    comfortable stay”

    quite new after renewal, staff members are helpful and nice, location quite good

    Tower wing got a much more good view compared with island wing though room size is a bit smaller (diff btw 55m² and 50m² only) Room is large, clean, comfortable Washroom is large with bathtub Beds are good Swimming pool is nice

    Reviewed March 22, 2015
    10.0
    Exceptional
    Paul from United States
    Family with young children
    Stayed 1 night in November 2014

    The stay at the Hotel was absolutly EXCELLENT. ”

    Staff, Location, Food

    We loved it. It was my Baby Daughters first years b-day. Thats why we chose to stay at this Hotel. The Staff was Excellent and very helpful. The Buffet food was great. The swimming pool absoluty the best. They even put a B-day cake in our room upon arrival. Highly recommend this Hotel to everyone interested... Very Satisfied Customer...

    Reviewed November 21, 2014
    2.8
    Shan-I from Taiwan
    Couple
    Deluxe Oceanfront Room
    Stayed 3 nights in May 2019

    Expensive and noisy. Location is far away from business area”

    Expensive and noisy. The buckling next to Lotte is under construction so we heard the loud sound everywhere for whole day in the hotel. Location is far away from business area No shampoo in the room and shaving kits box was empty. Very bad experience

    Reviewed May 09, 2019
    8.4
    Excellent
    MIJUNG from South Korea
    Family with young children
    Club Poolside Room
    Stayed 2 nights in May 2019

    Everything was good!”

    Room condition, staff... everything was good...

    Reviewed June 03, 2019
    8.8
    Excellent
    XUANLUN from Taiwan
    Family with young children
    Partial Ocean Deluxe
    Stayed 1 night in November 2018

    Nice place to stay”

    The facilities are new and good. The room is spacious and comfortable. However, the hotel location is a little far away from the main street and there's no indoor parking space.

    Reviewed November 25, 2018
    9.6
    Exceptional
    Kwai from Hong Kong
    Family with young children
    Club Poolside Room
    Stayed 1 night in July 2018

    We enjoyed our stay in Lotte”

    We stayed in the pool side room for one night with access to the club lounge which offers breakfast, tea and happy hour food, food are good there, room is big, clean and modern, everything is up to expected as a 5star hotel, and it is so convenient to stay in pool side room with baby, can juz walk down to the pool in 1 min. We definitely enjoyed our stay and would highly recommend Lotte👍👍👍

    Reviewed July 14, 2018
    8.4
    Excellent
    HYUNA from South Korea
    Family with young children
    Ocean Front Club
    Stayed 3 nights in February 2018

    good!”

    good for korean who can not speak English! but the location isnt the best!! we can walk to main places but its too hot to walk!! renting a car is recommanded!! room is clean, food is okay!! but I saw couple of bugs club lounge!!!

    Reviewed May 18, 2018
    6.8
    Good
    sungrak from South Korea
    Couple
    Deluxe Oceanfront Room
    Stayed 2 nights in November 2017

    Good”

    The hotel is clean, but part of the hotel is currently under construction- it is very loud and noisy. I recommend you ask the hotel how long the construction is going on for. Also, balconies are located really close to each other, so you can hear the person opening the room next door!

    Reviewed November 30, 2017
    8.8
    Excellent
    Pheplyn from Guam
    Solo traveler
    Stayed 1 night in July 2017

    Excellent”

    Pros: Great location, interior design, rooms, pool area is awesome. Cons: beach access and the view from the infinity pool could use some work. Did not see much of the ocean from pool area due to the landscape. The cabana near the beach is great but the area around needs cleaning and some cut down on the trees for more spacious area.

    Reviewed July 05, 2017
    9.2
    Exceptional
    Huiseon from South Korea
    Solo traveler
    Lotte Baby Room
    Stayed 3 nights in August 2016

    Nice & clean ”

    I really love traveling So I have been many awesome hotel for vacation. Here is good & cleans It's better than other hotel in Guam I thought it's looks like new one. Dusit Thani was great too.

    Reviewed March 04, 2017
    6.8
    Good
    ANA from Philippines
    Family with young children
    Partial Ocean Premier
    Stayed 4 nights in August 2016

    friendly staff, good location, expensive”

    staff was very accomodating, didnt have any difficulty with checking in and out, bathroom bit old, kitchenette very useful, no ice dispenser though so had to call housekeeping for ice all the time. overall we had a comfortable stay. the rates are expensive though

    Reviewed September 10, 2016
    9.2
    Exceptional
    JAEMOON from South Korea
    Family with young children
    Stayed 1 night in July 2016

    Great Pool & Beach”

    1. High Priced but acceptable 2. Clean but found a small cockroach and bad smell coming up from sink in kitchen. 3. On right side of Tumon Beach. Quite impressive sunset in La Seine Dinner Buffet. 4. Very Clean Pool. Good Sand Beach.

    Reviewed July 10, 2016
    6.3
    Good
    Mark from United States
    Family with young children
    Partial Ocean Premier
    Stayed 7 nights in September 2015

    Over priced”

    Staff helpfulness, flexibility, beach

    It was ok, but there are better locations. The food and prices for drinks are egregious. This is a prob I have with many hotels, I think executives should travel in Asia, and learn a little more about hospitality in general.

    Reviewed September 19, 2015
    8.3
    Excellent
    Bo from South Korea
    Couple
    Lotte Baby Room
    Stayed 3 nights in March 2015

    It was clean and comfortable”

    it is new because of renovation, view from the room is perfect and it is not that crowded everywhere in hotel.

    it was great time to stay in lotte hotel. However if you want to book a queen bed room, you should check reserving room is queen bed room. I booked delux room and i had thought it was absolutely queen bed. But it was not. It was twin. So think about room type first.

    Reviewed March 12, 2015
    7.2
    Very good
    Toh from Malaysia
    Couple
    Deluxe Oceanfront Room
    Stayed 6 nights in October 2018

    Best Among Others”

    Hotel decoration really simple and clean, we stay in deluxe ocean view - the room is big but the disappointment were no single king bed which we requested early and the construction on next door really annoying. Hotel facilities is very basic and the staffs is very friendly and helpful but what disappointed us is the beach facilities it need to rent such as the seat which is unacceptable for such an high class hotel. Hotel location is great were 3 minutes walk reach the famous place such as T-Galleria and The Plaza. We rented a car and there is ton of parking which is great.

    Reviewed October 22, 2018
    9.2
    Exceptional
    Christopher from Philippines
    Family with teens
    Deluxe Oceanfront Room
    Stayed 1 night in December 2017

    Exceptional”

    Nice beach front hotel. Modern room with nice facilities. Highly recommended.

    Reviewed January 02, 2018
    10.0
    Exceptional
    mariano from Philippines
    Family with teens
    Partial Ocean Premier
    Stayed 1 night in June 2017

    Great Hotel”

    Great Hotel :) Highly recommended

    Reviewed September 10, 2017
    12345

    Reviews of Lotte Hotel - Guam from real guests

    Overall rating
    8.1
    Excellent
    From 1492 reviews
    Provided by verified guests of
    Agoda Reviews (1146)Booking.com Reviews (346)
    Rating via Agoda8.2
    /
    10
    Cleanliness8.4
    Facilities8.1
    Location7.8
    Room comfort and quality8.2
    Service8.6
    Value for money8.0
    High score for Guam
    Rating
    9+ Exceptional (283)
    8-9 Excellent (140)
    7-8 Very Good (145)
    6-7 Good (48)
    <6 Below Expectation (96)
    Time of the year
    Mar - May (171)
    Jun - Aug (184)
    Sep - Nov (177)
    Dec - Feb (180)
    All guests (1146)
    All room types
    All languages
    Showing 712 verified guest comments
    12345
    9.2
    Exceptional
    Connie from Guam
    Family with teens
    Deluxe Oceanfront Room
    Stayed 2 nights in July 2019

    Awesome place to stay for vacation!”

    Staff were friendly, room very clean, loved the shower, and excellent view! I wished our room 1662 was away from the construction noise of the new hotel next door. They should have given us a huge discount because of the construction noise and that was the only room available....they said.

    Reviewed July 18, 2019

    Dear Connie, Thank you for Choosing to stay with us and appreciate your feedback. We apologize that you experienced our neighbors ongoing construction. We do our very best to work with them to ensure not to disturb our guests, however, the process can be out of our control and we sincerely apologize to you. We are happy to know that your overall experience with our hotel, staff and facility were great. Looking forward to your visit again soon.

    Responded August 16, 2019
    Lotte Hotel - Guam
    8.8
    Excellent
    Yu from South Korea
    Solo traveler
    Deluxe Oceanfront Room
    Stayed 4 nights in January 2018

    Nice Hotel”

    We stayed in this hotel for 4 nights, and it was my second time. Everythging was perfect specially very kind staff. Mr Dilay, your kindness and smile were so impressive. Thanks again to all the staff working over there. I will stay in Lotte Hotel again when I visit Guam.

    Reviewed January 26, 2018
    8.7
    Excellent
    Ching from Hong Kong
    Couple
    Partial Ocean Deluxe
    Stayed 2 nights in April 2015

    Overall is fine,but not worth comparing with other”

    room is big and clean

    more expensive than others, but didn't provide any value added service comparing with others hotels. No beach facilities provided and even no lifeguard for the beach. We decided to swim in others hotels' beach nearby as lifeguard is on duty there! The infinity pool view is good, but the pools are not big and don't have much pool games facility. Overall speaking , rooms are good and is comfortable for staying, but not worth for such high price range

    Reviewed May 02, 2015
    8.0
    Excellent
    Poon from Hong Kong
    Couple
    Partial Ocean Deluxe
    Stayed 3 nights in March 2015

    comfortable stay”

    quite new after renewal, staff members are helpful and nice, location quite good

    Tower wing got a much more good view compared with island wing though room size is a bit smaller (diff btw 55m² and 50m² only) Room is large, clean, comfortable Washroom is large with bathtub Beds are good Swimming pool is nice

    Reviewed March 22, 2015
    10.0
    Exceptional
    Paul from United States
    Family with young children
    Stayed 1 night in November 2014

    The stay at the Hotel was absolutly EXCELLENT. ”

    Staff, Location, Food

    We loved it. It was my Baby Daughters first years b-day. Thats why we chose to stay at this Hotel. The Staff was Excellent and very helpful. The Buffet food was great. The swimming pool absoluty the best. They even put a B-day cake in our room upon arrival. Highly recommend this Hotel to everyone interested... Very Satisfied Customer...

    Reviewed November 21, 2014
    2.8
    Shan-I from Taiwan
    Couple
    Deluxe Oceanfront Room
    Stayed 3 nights in May 2019

    Expensive and noisy. Location is far away from business area”

    Expensive and noisy. The buckling next to Lotte is under construction so we heard the loud sound everywhere for whole day in the hotel. Location is far away from business area No shampoo in the room and shaving kits box was empty. Very bad experience

    Reviewed May 09, 2019
    8.4
    Excellent
    MIJUNG from South Korea
    Family with young children
    Club Poolside Room
    Stayed 2 nights in May 2019

    Everything was good!”

    Room condition, staff... everything was good...

    Reviewed June 03, 2019
    8.8
    Excellent
    XUANLUN from Taiwan
    Family with young children
    Partial Ocean Deluxe
    Stayed 1 night in November 2018

    Nice place to stay”

    The facilities are new and good. The room is spacious and comfortable. However, the hotel location is a little far away from the main street and there's no indoor parking space.

    Reviewed November 25, 2018
    9.6
    Exceptional
    Kwai from Hong Kong
    Family with young children
    Club Poolside Room
    Stayed 1 night in July 2018

    We enjoyed our stay in Lotte”

    We stayed in the pool side room for one night with access to the club lounge which offers breakfast, tea and happy hour food, food are good there, room is big, clean and modern, everything is up to expected as a 5star hotel, and it is so convenient to stay in pool side room with baby, can juz walk down to the pool in 1 min. We definitely enjoyed our stay and would highly recommend Lotte👍👍👍

    Reviewed July 14, 2018
    8.4
    Excellent
    HYUNA from South Korea
    Family with young children
    Ocean Front Club
    Stayed 3 nights in February 2018

    good!”

    good for korean who can not speak English! but the location isnt the best!! we can walk to main places but its too hot to walk!! renting a car is recommanded!! room is clean, food is okay!! but I saw couple of bugs club lounge!!!

    Reviewed May 18, 2018
    6.8
    Good
    sungrak from South Korea
    Couple
    Deluxe Oceanfront Room
    Stayed 2 nights in November 2017

    Good”

    The hotel is clean, but part of the hotel is currently under construction- it is very loud and noisy. I recommend you ask the hotel how long the construction is going on for. Also, balconies are located really close to each other, so you can hear the person opening the room next door!

    Reviewed November 30, 2017
    8.8
    Excellent
    Pheplyn from Guam
    Solo traveler
    Stayed 1 night in July 2017

    Excellent”

    Pros: Great location, interior design, rooms, pool area is awesome. Cons: beach access and the view from the infinity pool could use some work. Did not see much of the ocean from pool area due to the landscape. The cabana near the beach is great but the area around needs cleaning and some cut down on the trees for more spacious area.

    Reviewed July 05, 2017
    9.2
    Exceptional
    Huiseon from South Korea
    Solo traveler
    Lotte Baby Room
    Stayed 3 nights in August 2016

    Nice & clean ”

    I really love traveling So I have been many awesome hotel for vacation. Here is good & cleans It's better than other hotel in Guam I thought it's looks like new one. Dusit Thani was great too.

    Reviewed March 04, 2017
    6.8
    Good
    ANA from Philippines
    Family with young children
    Partial Ocean Premier
    Stayed 4 nights in August 2016

    friendly staff, good location, expensive”

    staff was very accomodating, didnt have any difficulty with checking in and out, bathroom bit old, kitchenette very useful, no ice dispenser though so had to call housekeeping for ice all the time. overall we had a comfortable stay. the rates are expensive though

    Reviewed September 10, 2016
    9.2
    Exceptional
    JAEMOON from South Korea
    Family with young children
    Stayed 1 night in July 2016

    Great Pool & Beach”

    1. High Priced but acceptable 2. Clean but found a small cockroach and bad smell coming up from sink in kitchen. 3. On right side of Tumon Beach. Quite impressive sunset in La Seine Dinner Buffet. 4. Very Clean Pool. Good Sand Beach.

    Reviewed July 10, 2016
    6.3
    Good
    Mark from United States
    Family with young children
    Partial Ocean Premier
    Stayed 7 nights in September 2015

    Over priced”

    Staff helpfulness, flexibility, beach

    It was ok, but there are better locations. The food and prices for drinks are egregious. This is a prob I have with many hotels, I think executives should travel in Asia, and learn a little more about hospitality in general.

    Reviewed September 19, 2015
    8.3
    Excellent
    Bo from South Korea
    Couple
    Lotte Baby Room
    Stayed 3 nights in March 2015

    It was clean and comfortable”

    it is new because of renovation, view from the room is perfect and it is not that crowded everywhere in hotel.

    it was great time to stay in lotte hotel. However if you want to book a queen bed room, you should check reserving room is queen bed room. I booked delux room and i had thought it was absolutely queen bed. But it was not. It was twin. So think about room type first.

    Reviewed March 12, 2015
    7.2
    Very good
    Toh from Malaysia
    Couple
    Deluxe Oceanfront Room
    Stayed 6 nights in October 2018

    Best Among Others”

    Hotel decoration really simple and clean, we stay in deluxe ocean view - the room is big but the disappointment were no single king bed which we requested early and the construction on next door really annoying. Hotel facilities is very basic and the staffs is very friendly and helpful but what disappointed us is the beach facilities it need to rent such as the seat which is unacceptable for such an high class hotel. Hotel location is great were 3 minutes walk reach the famous place such as T-Galleria and The Plaza. We rented a car and there is ton of parking which is great.

    Reviewed October 22, 2018
    9.2
    Exceptional
    Christopher from Philippines
    Family with teens
    Deluxe Oceanfront Room
    Stayed 1 night in December 2017

    Exceptional”

    Nice beach front hotel. Modern room with nice facilities. Highly recommended.

    Reviewed January 02, 2018
    10.0
    Exceptional
    mariano from Philippines
    Family with teens
    Partial Ocean Premier
    Stayed 1 night in June 2017

    Great Hotel”

    Great Hotel :) Highly recommended

    Reviewed September 10, 2017
    12345
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    Lotte Hotel - Guam
    |Excellent 8.2
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    Experiences on Agoda. Because your room is just the beginning.

    • Very good location
    • Tumon Beach
    • Guam Seal Bus Stop is within 1.97 km