8.2

Excellent
20.6% this month
/10
(1,218 reviews)See what guests said
Housekeeping13
View7
Swimming Pool3
See map

7.8

Very good

Location rating score

Very good location - 60 meters to the beach
Parking
FREE
Popular landmarks
Gun Beach 530 m
Tumon Beach 580 m
UnderWater World 700 m
Micronesia Mall 1.2 km
Two Lovers Point 1.7 km
Ypao Beach Park 2.6 km
Guam Premier Outlets 4.3 km
Chamorro Village 7.5 km
Fish Eye Marine Park 12.4 km
Ritidian Beach 15.8 km
Nearby landmarks
Biba Magic Theater 280 m
Tagada Amusement Park 370 m
JP Super Store 520 m
Gun Beach 530 m
the Plaza 570 m
Tumon Beach 580 m
Tarza Magical Adventure Zone and Water Park 580 m
T Galleria by DFS, Guam 600 m
UnderWater World 700 m
Bijia Point 730 m
Lotte Hotel - Guam

"The staff showed exceptional customer service."

Princess - November 7, 2019
Partial Ocean Deluxe Lotte Hotel - Guam
Lobby Lotte Hotel - Guam
Interior view Lotte Hotel - Guam
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Free Wi-Fi

Lotte Hotel - Guam

185 Gun Beach Road , Tumon Bay, Guam, Guam, 96913 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Close to Gun Beach
Within 530 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • Airport transfer

  • 60 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Guam every 51 minutes on Agoda.com
Value for money8.0
Distance to city center0.5 km
Location rating7.8
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport3.9 km

Rooms available at Lotte Hotel - Guam

Excellent
Room comfort & quality
8.2
Family Suite
...
  • Room size: 77 m²/829 ft²
  • Partial ocean view
  • 1 king bed and 2 single bed...
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Lotte Baby Room
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 2 single beds
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Club Poolside Suite
...
  • Room size: 89 m²/958 ft²
  • Partial ocean view
  • 1 king bed
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Club Poolside Room
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
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Partial Ocean Premier
...
  • Room size: 55 m²/592 ft²
  • Partial ocean view
  • 2 single beds
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Ocean Front Club
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
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Family Room
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 2 single beds
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Deluxe Oceanfront Room
...
  • Room size: 45 m²/484 ft²
  • Ocean view
  • 2 double beds
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King or Twin Poolside Suite
...
  • Room size: 92 m²/990 ft²
  • Balcony/terrace
  • 2 single beds
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Partial Ocean Deluxe
...
  • Room size: 55 m²/592 ft²
  • Partial ocean view
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at Lotte Hotel - Guam?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Lotte Hotel - Guam?

For those who wish to drive their own cars, Lotte Hotel - Guam has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Guam with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Lotte Hotel - Guam?

Wake up to a great buffet breakfast at Lotte Hotel - Guam. There's an additional charge of 28 USD for adults and 13 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Lotte Hotel - Guam?

Lotte Hotel - Guam features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and western. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Lotte Hotel - Guam?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at Lotte Hotel - Guam. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Lotte Hotel - Guam?

On-site venues and convenient event services make Lotte Hotel - Guam an ideal choice for hosting events such as seminars, corporate events and meetings. The 2 venues can accommodate up to 120 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at Lotte Hotel - Guam?

Lotte Hotel - Guam does not permit smoking in any of its rooms, but allows smoking in designated areas.

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What people love about Lotte Hotel - Guam

  • 8.8

    Excellent
    Cleanliness

    "Room is clean and good condition."

    sunhae

    |

    January 23, 2019

  • 8.8

    Excellent

    "The facilities are new and good."

    XUANLUN

    |

    November 24, 2018

  • 8.8

    Excellent

    "Had a very nice 11 days stay !"

    Fredrik

    |

    January 16, 2020

Property ranking|Compared to 76 Guam properties
See all rankings
Service score
8.7/10
Cleanliness score
8.4/10
Room comfort score
8.2/10
Room size
58 sqm.
Better than
89
%
of Guam properties
Better than
88
%
of Guam properties
Better than
88
%
of Guam properties
Bigger than
83
%
of Guam properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:

8.2

Excellent
1,218 reviews
Cleanliness
8.4
Facilities
8.1
Location
7.8
Read all reviews >
What travelers say they love:
The room is spacious and comfortable.
XUANLUN from Taiwan
Family with young children
More about Lotte Hotel - Guam

More about Lotte Hotel - Guam

Conveniently located in Guam, Lotte Hotel - Guam is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The facilities and services provided by Lotte Hotel - Guam ensure a pleasant stay for guests. For the comfort and convenience of guests, the hotel offers 24-hour room service, free Wi-Fi in all rooms, 24-hour security, chapel, convenience store.

Step into one of 222 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, carpeting, complimentary instant coffee, complimentary tea, mirror which can be found in some rooms. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, Lotte Hotel - Guam hits the spot in many ways.

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Most talked about facilities

Swimming Pool

7 mentions

Beach

7 mentions

Housekeeping

6 mentions

Food & Dining

2 mentions

What they offer

8.8

Excellent

"A Nice hotel well worth the price."

Fredrik

|

January 16, 2020

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

La Seine
Cuisine:International
Menu:A-la-carte

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Lotte Hotel - Guam from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.4
Facilities8.1
Location7.8
Room comfort and quality8.2
Service8.7
Value for money8.0
High score for Guam
Rating
9+ Exceptional (301)
8-9 Excellent (142)
7-8 Very Good (146)
6-7 Good (49)
<6 Below Expectation (97)
Time of the year
Mar - May (173)
Jun - Aug (186)
Sep - Nov (185)
Dec - Feb (191)
Don't miss out!Users are booking a place in Guam every 51 minutes on Agoda.com
All guests (1218)
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Showing 735 verified guest comments
12345
9.2
Exceptional
moonkyoung from Australia
Family with teens
Island Wing Family Suite 3 Beds (quad use)
Stayed 3 nights in February 2020

Very clean and Quiet hotel. ”

Lotte hotel is not located in the centre, but it is a walking distance and there were free shuttle buses as well. Very clean and quiet. I loved the environment. But I was not happy with the management. I sent an email for inquiries 3 times, but I received only 1 reply and it took more than a week to receive, therefore, I had to ask when I arrived at the hotel, but again there were no communications between staff, when I checked in, I have been told I would get an answer later, but when I asked afternoon to the other staff, the staff did not know anything about my inquires. It was quite disappointing. And, I booked and paid 3 rooms for 9 people. But when I was given for Cabana ticket it was only 4 tickets which only 8 people can use. I asked I paid for 9 people but how come I was give for only 8 people, the staff said the tickets were only complimentary, they did not need to give ticket for 9 people and if 9 people wanted to use I had to pay $10 extra. You serious...

Reviewed March 02, 2020

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8.8
Excellent
Fredrik from Sweden
Couple
Partial Ocean Deluxe
Stayed 10 nights in January 2020

Large rooms right on a very nice beach”

A Nice hotel well worth the price. A little strange layout of the hotell as I guess it has been enlarged from its original layout. Not as "informative" as hotels in america where extensive hotel documentation always exist in the room, but very helpfull staff. Clean and good service, well kept compare to many other Guam hotels. It is focused at asian customers and layout is more "clean" than "tropical" do not expect spontaniuos poolbar parties and beer bashes on the other hand calm and exclusive look and feel. Never crowded anywhare at the hotel even though it was high season. Had a very nice 11 days stay !

Reviewed January 17, 2020

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8.8
Excellent
Yu from South Korea
Solo traveler
Deluxe Oceanfront Room
Stayed 4 nights in January 2018

Nice Hotel”

We stayed in this hotel for 4 nights, and it was my second time. Everythging was perfect specially very kind staff. Mr Dilay, your kindness and smile were so impressive. Thanks again to all the staff working over there. I will stay in Lotte Hotel again when I visit Guam.

Reviewed January 26, 2018

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9.6
Exceptional
Kwai from Hong Kong SAR, China
Family with young children
Club Poolside Room
Stayed 1 night in July 2018

We enjoyed our stay in Lotte”

We stayed in the pool side room for one night with access to the club lounge which offers breakfast, tea and happy hour food, food are good there, room is big, clean and modern, everything is up to expected as a 5star hotel, and it is so convenient to stay in pool side room with baby, can juz walk down to the pool in 1 min. We definitely enjoyed our stay and would highly recommend Lotte👍👍👍

Reviewed July 14, 2018

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9.2
Exceptional
Huiseon from South Korea
Solo traveler
Lotte Baby Room
Stayed 3 nights in August 2016

Nice & clean ”

I really love traveling So I have been many awesome hotel for vacation. Here is good & cleans It's better than other hotel in Guam I thought it's looks like new one. Dusit Thani was great too.

Reviewed March 04, 2017

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9.2
Exceptional
JAEMOON from South Korea
Family with young children
Stayed 1 night in July 2016

Great Pool & Beach”

1. High Priced but acceptable 2. Clean but found a small cockroach and bad smell coming up from sink in kitchen. 3. On right side of Tumon Beach. Quite impressive sunset in La Seine Dinner Buffet. 4. Very Clean Pool. Good Sand Beach.

Reviewed July 10, 2016

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8.3
Excellent
Bo from South Korea
Couple
Lotte Baby Room
Stayed 3 nights in March 2015

It was clean and comfortable”

it is new because of renovation, view from the room is perfect and it is not that crowded everywhere in hotel.

it was great time to stay in lotte hotel. However if you want to book a queen bed room, you should check reserving room is queen bed room. I booked delux room and i had thought it was absolutely queen bed. But it was not. It was twin. So think about room type first.

Reviewed March 12, 2015

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8.7
Excellent
Ching from Hong Kong SAR, China
Couple
Partial Ocean Deluxe
Stayed 2 nights in April 2015

Overall is fine,but not worth comparing with other”

room is big and clean

more expensive than others, but didn't provide any value added service comparing with others hotels. No beach facilities provided and even no lifeguard for the beach. We decided to swim in others hotels' beach nearby as lifeguard is on duty there! The infinity pool view is good, but the pools are not big and don't have much pool games facility. Overall speaking , rooms are good and is comfortable for staying, but not worth for such high price range

Reviewed May 02, 2015

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7.2
Very good
katherine from Guam
Couple
Stayed 1 night in December 2017

Very good”

Good room very spacious. I thought it was odd it was just me and my husband and we had a playpen and rocker for a baby. Also what I thought was totally rude. I requested check in at 12 PM as that was the time I was arriving I received and email stating check in is at 3Pm BUT to call and see if the room was available. I called Lotte at 1:30 to follow up and she told me my room is ready. I got you there and the front desk lady told me.. FYI are normally policy check in time is 3PM. And then they charged 100 deposit fee which is NOt a problem! She tried to charge me another fee for the room rental! After I told her twice and showed her my booking that I already paid!! Good hotel need better training with front desk! Could you imagine how many other foreigners this lady over charged!

Reviewed December 11, 2017

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6.8
Good
sally from Hong Kong SAR, China
Couple
Partial Ocean Deluxe
Stayed 4 nights in July 2019

Good”

We have stayed 4 nights at Lotte Guam. Pros: - Great infinity pool for picture - Enough parking space & no reservation is required - Bellmen are nice Cons: - Room decoration & facilities are old - Not worth to book a suite as the furniture seems too old & dirty

Reviewed September 25, 2019

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10.0
Exceptional
Paul from United States
Family with young children
Stayed 1 night in November 2014

The stay at the Hotel was absolutly EXCELLENT. ”

Staff, Location, Food

We loved it. It was my Baby Daughters first years b-day. Thats why we chose to stay at this Hotel. The Staff was Excellent and very helpful. The Buffet food was great. The swimming pool absoluty the best. They even put a B-day cake in our room upon arrival. Highly recommend this Hotel to everyone interested... Very Satisfied Customer...

Reviewed November 21, 2014

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9.2
Exceptional
Connie from Guam
Family with teens
Deluxe Oceanfront Room
Stayed 2 nights in July 2019

Awesome place to stay for vacation!”

Staff were friendly, room very clean, loved the shower, and excellent view! I wished our room 1662 was away from the construction noise of the new hotel next door. They should have given us a huge discount because of the construction noise and that was the only room available....they said.

Reviewed July 18, 2019

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Dear Connie, Thank you for Choosing to stay with us and appreciate your feedback. We apologize that you experienced our neighbors ongoing construction. We do our very best to work with them to ensure not to disturb our guests, however, the process can be out of our control and we sincerely apologize to you. We are happy to know that your overall experience with our hotel, staff and facility were great. Looking forward to your visit again soon.

Responded August 16, 2019
Lotte Hotel - Guam
8.8
Excellent
XUANLUN from Taiwan
Family with young children
Partial Ocean Deluxe
Stayed 1 night in November 2018

Nice place to stay”

The facilities are new and good. The room is spacious and comfortable. However, the hotel location is a little far away from the main street and there's no indoor parking space.

Reviewed November 25, 2018

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7.2
Very good
Toh from Malaysia
Couple
Deluxe Oceanfront Room
Stayed 6 nights in October 2018

Best Among Others”

Hotel decoration really simple and clean, we stay in deluxe ocean view - the room is big but the disappointment were no single king bed which we requested early and the construction on next door really annoying. Hotel facilities is very basic and the staffs is very friendly and helpful but what disappointed us is the beach facilities it need to rent such as the seat which is unacceptable for such an high class hotel. Hotel location is great were 3 minutes walk reach the famous place such as T-Galleria and The Plaza. We rented a car and there is ton of parking which is great.

Reviewed October 22, 2018

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9.2
Exceptional
Christopher from Philippines
Family with teens
Deluxe Oceanfront Room
Stayed 1 night in December 2017

Exceptional”

Nice beach front hotel. Modern room with nice facilities. Highly recommended.

Reviewed January 02, 2018

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6.0
Taeahn from South Korea
Business traveler
Lotte Baby Room
Stayed 2 nights in January 2017

Overall Good, Detail Bad”

Lotte hotel is very convenient, and clean. But I ask staff the bottle opener, and he said "I will deliver it to your room". He didn't come without any notice. I feel neglected.

Reviewed February 01, 2017

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8.8
Excellent
Donghyong from South Korea
Group
Stayed 3 nights in July 2015

Very nice hotel”

kind staff. silent, cool lobby (by air-conditioner) easy to access beach, Club lounge was very impressive. I will visit this hotel next time.

Reviewed April 21, 2016

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8.8
Excellent
Yung from South Korea
Family with young children
Lotte Baby Room
Stayed 4 nights in January 2016

breakfast”

would have been nice if they had the breakfast package deal

Reviewed January 31, 2016

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8.8
Excellent
Pheplyn from Guam
Solo traveler
Stayed 1 night in July 2017

Excellent”

Pros: Great location, interior design, rooms, pool area is awesome. Cons: beach access and the view from the infinity pool could use some work. Did not see much of the ocean from pool area due to the landscape. The cabana near the beach is great but the area around needs cleaning and some cut down on the trees for more spacious area.

Reviewed July 05, 2017

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9.2
Exceptional
Hao from Canada
Couple
Stayed 4 nights in February 2017

Pretty Good View and Friendly Staff”

Good location and very close to Main street. Close to shopping malls and big restaurants. Recommend to upgrade to sea view rooms, quite nice sunset and sunrise. Rooms are clean and good bars.

Reviewed March 21, 2017

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