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9.1

Exceptional
5.9% this month
/10
(4,451 reviews)See what guests said
Highly rated by guests – 91% would recommend
View64
Housekeeping45
Breakfast24
See map

8.6

Excellent

Location rating score

Excellent location - 2.95 kilometers from city center
Exceptional for walking
Parking
FREE
Walkable places
Lotte Department Store

40 m

Lotte Center Hanoi

60 m

Lotte Observation Deck

90 m

Lotte Ba Đình

100 m

Siêu thị điện máy Mediamart

240 m

Popular landmarks
Vietnam Museum of Ethnology

1.6 km

One Pillar Pagoda

2.2 km

Ho Chi Minh Mausoleum

2.4 km

Temple of Literature & National University

2.4 km

Presidential Palace Historical Site

2.5 km

Closest landmarks
Embassy of Finland

50 m

Embassy of Japan

270 m

United Nations Development Programme

390 m

Hanoi Botanical Zoo

580 m

Family Medical Practice Hanoi

610 m

Lotte Hotel Hanoi

"Very courteous staff, excellent location, clean rooms."

Umang - May 14, 2022
Deluxe King - Guestroom Lotte Hotel Hanoi
Bar/lounge Lotte Hotel Hanoi
Lobby Lotte Hotel Hanoi
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Lotte Hotel Hanoi

No. 54 Lieu Giai Street,, Ba Dinh District, Hanoi, Vietnam, 10000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Ba Dinh District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Attention

This property is in high demand!

31 travelers have booked today.

75% of staff partially vaccinated

At least 75% of on-site staff have received part of their total vaccination shots for COVID-19.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Mind - Body
Yoga room
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."
Announcements by hotel (2)
As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Value for money9.0
Distance to city center4.8 km
Location rating8.6
Nearest airportGia Lam Airport (NULL)
Distance to airport8.0 km

Rooms available at Lotte Hotel Hanoi

Exceptional
Room comfort & quality

9.5

Deluxe King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe King Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 99 m²/1066 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Club Deluxe Twin
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Junior Suite with King Bed - Club Lounge Access for Adults Only
...
  • Room size: 61 m²/657 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Suite
...
  • Room size: 147 m²/1582 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds
Enter dates to see prices
The Joyful Summer - Deluxe King
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Single Deluxe
...
    Enter dates to see prices
    Single Deluxe
    ...
      Enter dates to see prices

      Frequently asked questions

      Does Lotte Hotel Hanoi have a hot tub?

      A hot tub is one of the facilities available at Lotte Hotel Hanoi.

      What time is check-in and check-out at Lotte Hotel Hanoi?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Lotte Hotel Hanoi?

      For those who wish to drive their own cars, Lotte Hotel Hanoi has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.

      Is breakfast offered at Lotte Hotel Hanoi?

      Start your mornings right, with the continental and buffet breakfast options offered at Lotte Hotel Hanoi. Adults can enjoy breakfast offered with an additional charge of 690000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Lotte Hotel Hanoi?

      Lotte Hotel Hanoi features 3 on-site restaurants for your dining convenience. Lunch is served here. You can pick and choose from a wide array of cuisines including Chinese and international. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts and salad are served using only quality ingredients. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

      Can special events be hosted at Lotte Hotel Hanoi?

      You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Lotte Hotel Hanoi. Small or intimate events like honeymoons can also be accomodated. Event decoration service is offered to help your event go smoothly.

      Can business events be hosted at Lotte Hotel Hanoi?

      On-site venues and convenient event services make Lotte Hotel Hanoi an ideal choice for hosting events such as corporate events, conferences and meetings. The 3 venues can accommodate up to 1200 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.

      What is the smoking policy at Lotte Hotel Hanoi?

      Lotte Hotel Hanoi does not permit smoking in any of its rooms, but allows smoking in designated areas.

      What restaurants are nearby Lotte Hotel Hanoi?

      Lotte Hotel Hanoi’s neighborhood is Ba Dinh District which includes popular restaurants such as School Food, Pho Ngon 37 - Lotte Dao Tan and Top of Hanoi.

      What popular shopping places are close to Lotte Hotel Hanoi?

      Lotte Hotel Hanoi is located in Ba Dinh District area which features shopping places such as Lotte Department Store, Lotte Center Hanoi and Tohe Style.

      What are popular attractions near Lotte Hotel Hanoi?

      Lotte Hotel Hanoi is located in Ba Dinh District area, which is famous for attractions such as Ho Chi Minh Mausoleum, Presidential Palace Historical Site and Vietnam Military History Museum.

      What popular natural sightseeing spots are close to Lotte Hotel Hanoi?

      Lotte Hotel Hanoi is located within Ba Dinh District, which makes it conveniently close to natural sights including Cây ngọc lan.

      Show more questions
      See map

      Explore the neighborhood

      What people love about Lotte Hotel Hanoi

      • 10

        Exceptional
        Staff 

        "Very courteous staff, excellent location, clean rooms."

        Umang

        |

        May 14, 2022

      • 10

        Exceptional

        "Highly recommended"

        Umang

        |

        May 14, 2022

      • 8

        Very good

        "Good experience"

        Elton

        |

        May 9, 2022

      Property ranking|Compared to 2,475 Hanoi properties
      See all rankings
      Cleanliness score
      9.6/10
      Room comfort score
      9.5/10
      Room size
      68 sqm.
      Service score
      9.4/10
      Better than
      99
      %
      of Hanoi properties
      Better than
      99
      %
      of Hanoi properties
      Bigger than
      97
      %
      of Hanoi properties
      Better than
      95
      %
      of Hanoi properties
      Overall rating:

      9.1

      Exceptional
      4,451 reviews
      Cleanliness
      9.6
      Facilities
      9.3
      Location
      8.6
      Read all reviews >
      What travelers say they love:
      We commend Lotte Hotel Hanoi for the value of money.
      Edmar from Vietnam
      Couple
      More about Lotte Hotel Hanoi

      More about Lotte Hotel Hanoi

      Lotte Hotel Hanoi

      Lotte Hotel Hanoi is a distinct addition to Hanoi and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Are you seeking the true Hanoi? Experiencing the best of the city's culture is easy with a stay at Lotte Hotel Hanoi, located merely 3.9 km from Old Quarter.
      Enjoy all that Lotte Hotel Hanoi has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Hanoi is made even more convenient with the taxi services available at the hotel. For guests arriving by car, parking is provided free of charge.
      Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Lotte Hotel Hanoi.
      All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
      All guestrooms at Lotte Hotel Hanoi provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. Some rooms at Lotte Hotel Hanoi are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
      Don't worry about being thirsty as a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


      Dining and things to do

      Each morning you can start the day with a delicious in-house breakfast offered at Lotte Hotel Hanoi. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Lotte Hotel Hanoi including kosher and halal options.
      A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub. At Lotte Hotel Hanoi you can even have groceries delivered to your room with their convenient service. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
      Fill your days with the array of activities and facilities offered at Lotte Hotel Hanoi. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
      Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


      Around the property

      An array of attractions are a must-see while visiting Hanoi. A great museum trip can be had at Vietnam Museum of Ethnology located 1.6 km away, with local art that provides a sense of the region.


      Reasons to stay here

      Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
      Guests who stayed here found it to be neat and tidy, scoring it above 99% of other accommodations in the city.
      According to guests who stayed here, this hotel's room comfort is rated higher than 99% of other accommodations in Hanoi.

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      Amenities and facilities
      Exceptional
      Facilities

      9.3

      Most talked about facilities

      Housekeeping

      30 mentions

      Breakfast

      22 mentions

      Food & Dining

      20 mentions

      Swimming Pool

      16 mentions

      Languages spoken

      • English
      • Japanese
      • Korean
      • Vietnamese

      Accessibility

      • Wheelchair accessible

      Internet access

      • Free Wi-Fi in all rooms!
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Fitness center
      • Garden
      • Hot tub
      • Massage
      • Nightclub
      • On-site entertainment
      • Sauna
      • Spa
      • Steamroom
      • Swimming pool [indoor]
      • Swimming pool [outdoor]
      • Ticket services
      • Tours
      • Yoga room

      Cleanliness and safety

      • Anti-viral cleaning products
      • Body thermometer
      • Breakfast in room
      • Breakfast takeaway service
      • Cashless payment service
      • Daily disinfection in all rooms
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Guest rooms seal after sanitization
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Protective screens in common areas
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Staff trained in safety protocol
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Bar
      • BBQ facilities
      • Coffee shop
      • Grocery delivery
      • Kitchen
      • Restaurant [halal]
      • Restaurant [kosher]
      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Air conditioning in public area
      • Cash withdrawal
      • Concierge
      • Convenience store
      • Currency exchange
      • Daily housekeeping
      • Dry cleaning
      • Elevator
      • Facilities for disabled guests
      • Food delivery
      • Gift/souvenir shop
      • Heating in public area
      • Ironing service
      • Laundry service
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Shops
      • Smoke-free property
      • Smoking area

      For the kids

      • Babysitting service
      • Family room
      • Swimming pool [kids]

      Access

      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Exterior corridor
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Security [24-hour]
      • Smoke alarms
      • Soundproof rooms

      Getting around

      • Car park [free of charge]
      • Car park [nearby]
      • Car park [on-site]
      • Rental car
      • Taxi service

      Available in all rooms

      • Air conditioning
      • Bathrobes
      • Desk
      • Free bottled water
      • Hair dryer
      • In-room safe box
      • Ironing facilities
      • Mini bar
      • Non-smoking
      • Satellite/cable channels
      • Seating area
      • Shower
      • Telephone
      • Toiletries
      • Wi-Fi [free]
      Food and dining
      Restaurants on site

      Grill 63

      • Cuisine: Asian, European, International

      Red River

      • Cuisine: Asian, Chinese, Korean

      Tim Ho Wan

      • Cuisine: Chinese
      Location
      No. 54 Lieu Giai Street,, Ba Dinh District, Hanoi, Vietnam, 10000
      Excellent
      Location

      8.6

      Airports

      • Gia Lam Airport (NULL)
        8.0 km 28 min drive
      • Noi Bai International Airport (HAN)
        20.9 km 28 min drive

      Public transportation

      • Hanoi Railway Station
        3.1 km

      Hospital or clinic

      • Family Medical Practice Hanoi
        610 m

      Shopping

      • Night Market
        3.9 km

      Convenience store

      • On-site

      Cash withdrawal

      • ATM on-site
      What's nearby

      Popular landmarks

      • Vietnam Museum of Ethnology
        1.6 km
      • One Pillar Pagoda
        2.2 km
      • Ho Chi Minh Mausoleum
        2.4 km
      • Temple of Literature & National University
        2.4 km
      • Presidential Palace Historical Site
        2.5 km
      • Vietnam Military History Museum
        2.9 km
      • Hoa Lo Prison
        3.6 km
      • St. Joseph's Cathedral
        3.9 km
      • Old Quarter
        4.0 km
      • Vietnamese Women's Museum
        4.2 km

      Nearby landmarks

      • Lotte Department Store
        40 m
      • Embassy of Finland
        50 m
      • Lotte Center Hanoi
        60 m
      • Lotte Observation Deck
        90 m
      • Lotte Ba Đình
        100 m
      • Siêu thị điện máy Mediamart
        240 m
      • Embassy of Japan
        270 m
      • Tohe Style
        320 m
      • Ngoc Khanh Lake
        320 m
      • United Nations Development Programme
        390 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 2-11 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 12 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • Maximum children allowed per room is 1.
      • When booking more than 5 rooms, different policies and additional supplements may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until12:00
      • Reception open until23:59

      Getting around

      • Airport transfer fee3500000 VND
      • Distance from city center4.8 km
      • Travel time to airport (minutes)37

      Extras

      • Breakfast charge (unless included in room price)690000 VND

      The property

      • Number of bars/lounges3
      • Number of floors65
      • Number of restaurants3
      • Number of rooms 318
      • Year property opened2014
      • Most recent renovation2014
      Property announcements

      As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

      Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

      Reviews of Lotte Hotel Hanoi from real guests

      Provided by verified guests of Agoda
      9.1
      /
      10
      Cleanliness9.6
      Facilities9.3
      Location8.6
      Room comfort and quality9.5
      Service9.4
      Value for money9.0
      High score for Hanoi
      Rating
      9+ Exceptional (1,215)
      8-9 Excellent (267)
      7-8 Very Good (145)
      6-7 Good (36)
      <6 Below Expectation (78)
      Time of the year
      Mar - May (368)
      Jun - Aug (452)
      Sep - Nov (385)
      Dec - Feb (536)
      All guests (3,781)
      All room types
      All languages

      Show reviews that mention 

      Showing 1,743 verified guest comments
      12345
      8.4
      Excellent
      Tan from Singapore
      Couple
      Deluxe King
      Stayed 2 nights in April 2018

      Cosy City life Stay at Lotte Hotel ”

      When we checked into Lotte Hotel, it was a feeling we were back to urban lifestyle again. The Lotte department store was just beside hotel which made it just perfect for us. After my wonderful Halong Bay cruise, adventurous SkyTree top stay and challenging shopping at Old Quarter. I just wish to have 2 good nights sleep in a 5-star hotel on my last lap tour at Hanoi. Yes and it worked out as per plan. Lotte Hotel is very pricey. People asked me ‘how much?’ and i avoided the answer. 1 night stay without breakfast = (equal to) 3 night stays at any 3 stars Old Quarter hotel. If you are going for the comfy, classy & clean stay in Hanoi, willing to pay! Perhaps you want to consider Lotte Hotel too! Not forgetting that we were put to room at 56th floor, we could clearly see the whole amazing view of Hanoi city. Btw please use Grab App to hire grab taxi/car in Hanoi. The average price is average 50K Dong from Lotte to Old Quarter. From Lotte to B53 Victory museum only 23K Dong. Grab is so convenient and waiting time is less than 5 min. You save many dongs to buy more souvenirs really! Would highly recommend this hotel!

      Reviewed April 24, 2018

      See room deals

      9.6
      Exceptional
      Ronit from India
      Couple
      Stayed 1 night in May 2018

      Luxury in Hanoi”

      My experience with Lotte Hotel Hanoi has been nothing short of perfect ever since I made the decision to book a room. Everyone at the hotel seems to go out of their way to make your special occasion even better. As soon as I got to the hotel I was blown away by the view. It's one thing to imagine it but it's another thing altogether to get, what is perhaps, the best view in Hanoi from what might be the most luxurious hotel in Hanoi. The service is absolutely impeccable from everyone in the hotel but I do need to specially point out Ms. Ngan, Mr. Dat Tan Nguyen and every one of the Reservation Sales Agents I talked to for doing an exceptional job. They go out of their way to ensure you have the best time possible.

      Reviewed May 24, 2018

      See room deals

      8.4
      Excellent
      joseph from United States
      Family with young children
      Stayed 2 nights in December 2016

      Lovely New Highrise H0otel”

      Lotte Hanoi is at the top of the list of beautiful, new hotels in town. Extremely busy with dinner guests on 24 Dec., the staff escorted us to the 38th floor check-in. Stunning lobby and furnishings throughout and a very professional check-in staff. The bellman escorted us to our room on floor 50. Too bad the air quality in Hanoi was polluted most of our stay because the floor-to-ceiling windows in the Junior Suite made for an incredible view of the lake and city. The room is of a minimalist decor with a very Korean flavour. Wood floors throughout with matching walls made for an interesting style. A small sofa and a king bed but no separate sitting area as you may find in suites in other hotels. Not a deal-breaker though. The washroom was lovely with a separated toilet and shower/tub on either side of the wash basin. Amenities were top notch with British soap and shampoo smelling so nice. Surprisingly, traffic noise could still be heard 50 floors up but it was not obtrusive. Hallway traffic could also be heard but wasn't terribly loud. Evening turn-down with evening snacks was excellent and housekeeping staff did an admirable job. One comment would be that there is no need to dispose of toothbrushes every morning during cleaning, simple replace a new one and let the guest choose if they want to continue using the original one. Breakfast was good but over Christmas, it was terribly busy to the point of not having enough plates for guests. Food choices were varied and should satisfy most tastes. Dinner at the top of the building was very nice and the staff were fantastic. Food was reasonably priced for the location and the views were excellent. We found the staff excellent all-around. Courteous and very professional. The only real drawbacks were the price and location. Being South of the large lake, there isn't much in the neighborhood and Lotte Centre didn't have a lot to offer. The room was quite expensive but perhaps partly due to the holiday season. That s

      Reviewed January 01, 2017

      See room deals

      10.0
      Exceptional
      Thanh from Vietnam
      Family with young children
      Deluxe Twin
      Stayed 1 night in December 2017

      Excellent Hotel in Ha Noi”

      I just had a perfect short holiday with my family at the Lotte Hotel Hanoi. I booked a Deluxe Twin room and was upgated to the suite. Spacious rooms, luxurious amenities with city view was amazing. The food at Grill 63 was very good. Every Saturday has a Live band - singing very well. My family loved this hotel. Next time I'll come back to stay here. Thank you Lotte Hotel Hanoi and thanks for Agoda.

      Reviewed December 19, 2017

      See room deals

      10.0
      Exceptional
      Shawn from United States
      Family with young children
      Deluxe King
      Stayed 3 nights in January 2019

      Exceptional”

      We stayed here a few days earlier, the night before our trip to Ha Long Bay , and because we were so pleased with our previous stay we decided to spend an additional three nights at Lotte when we got back to Hanoi. The staff at this hotel makes you feel so welcome, and they are genuinely pleased to take care of you. I’ve traveled all over and I can honestly say this is definitely among the top three of my favorite hotels I’ve stayed in. The room we picked was huge, very modern style, even the bathroom was really modern. I really hated to leave after the third night of staying here. As we were checking out one of the other guest had either passed out or was having some type of medical issue and one of the female employees saw him at the same time I did and she rushed to get a first aid kit to help him. Within seconds there were two or three employees helping him. I was impressed to see how fast they react to him. If you are looking for a great stay in Hanoi this is the place, conveniently attached to a 5 or 6 story shopping mall, grocery store, and restaurants. We barely left the hotel is was so relaxing.

      Reviewed February 19, 2019

      See room deals

      10.0
      Exceptional
      Paul from United States
      Solo traveler
      Club Junior Suite with Twin Bed - Club Lounge Access for Adults Only
      Stayed 3 nights in April 2016

      Simply the Best”

      For the moment of curbside arrival this was a 5 star experience; beautiful modern hotel facilities, an attached shopping center and impressive views! The club level Jr suite was outstanding; very comfortable, quiet and quality in every detail. Most impressive about this stay was everyone greeted you by name through out the stay; a well trained professional hotel stafff. The Hanoi Lotte Hotel is the hotel to explore Hanoi from; at the end of the day you look forward to returning to the hotel to unwind in the indoor heated swimming pool, I will definitely stay here again.

      Reviewed April 07, 2016

      See room deals

      8.8
      Excellent
      Jin
      Couple
      Deluxe King
      Stayed 1 night in December 2017

      Excellent service and stay”

      It was a fantastic stay in the hotel for one night. It was the first stop for us upon reaching Vietnam , there were not many things to see around Lotte hotel within walking distance. However the facilities offered in the hotel is sufficient to keep you busy for one day. The highlight of the stay was the international buffet dinner at the "Grill 63" restaurant at one of the top levels of Lotte hotel tower . It was enjoyable especially with the overview of Hanoi and the live band. The room was clean , air conditioning was very well balanced, bed was very comfortable , it was just a perfect place to relax after a long busy year of work.

      Reviewed January 06, 2018

      See room deals

      9.2
      Exceptional
      richard from Singapore
      Group
      Deluxe Twin
      Stayed 1 night in March 2018

      Awesome stay”

      A very luxury hotel to stay in Hanoi. Lobby is locate at level 28 with a nice view of the city.Have a night stay at level 47.Room are big ,clean and comfortable.All the staff are very polite and always smiling.The lotte mall is in the same building with some super mart and restaurant. A good place to stay if dont mind staying away from old quarter where most attraction & food are locate at. Around 20 mins Travel distance from Lotte hotel to Old Quarter if there are no traffic jam.A very nice hotel to stay at and will be back again.

      Reviewed March 19, 2018

      See room deals

      10.0
      Exceptional
      Kido
      Couple
      Deluxe King
      Stayed 1 night in July 2019

      Lotte Hotel in Hanoi, need I say more? ”

      I and my wife enjoyed very much spending the quality of time at Lotte. Before a trip to Hanoi, I noticed to Lotte that it is our first year wedding anniversary, and I would like to give my wife a surprise! Lotte treated us very well supporting me to make my wife happy. They decorated our room with a full of flowers and prepared the cake written "Happy 1st Anniversary." Your involvement will be never forgotten in the rest of our days. Actually, this was my two or third time to stay in Lotte in Hanoi. Every time I stayed there, I have never been disappointed. Need I say more about you? Thank you a lot!

      Reviewed August 23, 2019

      See room deals

      9.2
      Exceptional
      Joseph from Australia
      Couple
      Deluxe Room - Breakfast
      Stayed 3 nights in June 2019

      3 Night Stay In Hanoi”

      Lotte Hotel is recently built & had a great ambience. Spacious rooms with modern amenities and huge bathroom. Our room was on the 50th floor with lovely view over the lake. Breakfast spread was amazing with quite a huge variety. Iced latte included in price! Nice to have a cold drink even for brekky due to the heat. Pharaoh's bar on 63rd floor also had a classy vibe, with great views and 1:1 cocktails during happy hour. The roof top bar was also huge and quite spectacular with stunning views - though you need a cold beer to combat the heat! Staff were very attentive and friendly. The hotel sits on top of the Lotte departmental store and has a supermarket in the basement. Tip: the supermarket has a good array of cheap pre-packed meals such as rice with marinated pork or fish, sushi, fried chicken, etc. The only downside is that you need to get a taxi to get to Old Quarter - not many shops nearby. Overall, highly recommended.

      Reviewed July 05, 2019

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      10.0
      Exceptional
      Neha from United Arab Emirates
      Couple
      Deluxe King
      Stayed 4 nights in January 2019

      Highly recommend - Almost regretted due to the reservation's team but the ops team were great!”

      When I booked a room at the hotel I was told early check in is subject to availability. However when I informed that I would reached 3 hours before the check in time after an 8 hr flight 4 hour wait in Bangkok and then another 1.5 hr flight, reservations said they would charge me for half a day extra (after making the booking). Since I couldn’t cancel the booking, I thought I made the biggest mistake in booking this hotel as this is no way to treat long distance travelers. When we reached the hotel the front desk was great and checked us in 15 minutes without any additional charge. The hotel exceeded our expectations on the room, the facilities and the service. The share the tower with a mall and lotte mart. The mart gives you the best exchange rates in Hanoi, even better than the old town money exchange agents or gold stores. So don’t waste your time trying to find a better place as the mart runs out of money by afternoon because of their exceptional exchange rates. Great location !

      Reviewed February 09, 2019

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      10.0
      Exceptional
      Tuan from Vietnam
      Family with young children
      Deluxe King
      Stayed 1 night in September 2020

      The best in town”

      Lotte Hotel Hanoi is so well-maintained and has the standard that no others in town can be compared with. There are two swimming pools, even though the size is rather small but only few guests use them so I still feel special. The sauna is awesome. However, if you travel with young kids then be aware that after the Lotte Shopping Centre which includes playground for kids is closed then there is nothing else to entertain them since the Skybar to enjoy the breath-taking view is not allowed for kids under 12. However, on the bright side, it's time for bed anyway.

      Reviewed September 08, 2020

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      Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely Lotte Hotel Hanoi

      Responded September 08, 2020
      Lotte Hotel Hanoi
      10.0
      Exceptional
      HAE from South Korea
      Solo traveler
      DOUBLE DELUXE - BED AND BREAKFAST
      Stayed 1 night in July 2019

      I will stay at lotte hotel again when I visit Hanoi soon”

      I visited hotel twice in this summer! Whenever I visit Hanoi, I stay at lotte hotel because the service is perfect! The room is clean and the breakfast is gorgeous. Rice noodle is tje best I have ever eaten anf egg bebedict is also winderful in breakfast! The view of restapurant is very nice. I will stay at lotte hotel again when I visit Hanoi soon!!

      Reviewed August 05, 2019

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      10.0
      Exceptional
      Agnė
      Couple
      Club Deluxe King Room
      Stayed 1 night in November 2018

      Amazing luxury hotel”

      We spent our last 2 nights at Lotte while travelling on our honeymoon. Lotte upgraded our room and prepared us cake with beautiful flower arrangements. Easy check in and everyone knew answers to all our questions. Indoor pool was incredible and perfect for relaxation. Outdoor pool was more for lane fast swimming than relaxation my husband enjoyed it though but not me. Department store and lotte mart was quite nice. Different from korean ones but lovely. Tip. If you are travelling in hanoi, the location is quite far from old quarter touristy area (nearly an hour walking or 15 by taxi). So think about it before complaining later.

      Reviewed November 19, 2018

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      9.6
      Exceptional
      Shih from Malaysia
      Business traveler
      Club Deluxe Twin
      Stayed 2 nights in January 2018

      Wonderful stay in Hanoi”

      First time stay in Lotte, Hanoi. Bedroom and bathroom was huge, with complimentary wifi and plenty of cable channels. Breakfast choices was excellent with a great view of surrounding Hanoi. All service staff were very helpful - front desk, bellboy, housekeeping, executive lounge and cafe staff. Efficient, warm and informative. Location located just above a supermarket and Lotte departmental store. Very convenient. About 30 to 35 mins to the airport. Room rates are a bit steep but I would love to return again.

      Reviewed February 06, 2018

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      9.3
      Exceptional
      Vivienne from Singapore
      Family with young children
      Stayed 2 nights in December 2014

      exceptional ”

      service, location & proactive staff

      it was an unforgettable experience for our family . it's our first time in hanoi and our first staying with Lotte as well. the service was impeccable . I initially planned a birthday surprise for my husband with the help of your staff..which I had to cancel last min cos of some planning difficulties on my end. your staff surprised us with the cake after dinner in our room on 18dec for my husband's birthday. it was such a pleasant surprise. it's a shame we didn't have a chance to try the cake since we had a really satisfying dinner at grill 65. the thought and gesture was unforgettable. the room we stayed had such gorgeous view we didn't wanna leave the hotel. hotel was beautiful ! we will be back!

      Reviewed December 20, 2014

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      9.7
      Exceptional
      Denver from Australia
      Couple
      Deluxe King
      Stayed 4 nights in October 2015

      State of the Art Luxury”

      luxury facilities; unique views; wonderful food

      The Lotte is beautiful, modern, luxurious accommodation. The large open spaces definitely suit a mild claustrophobe like me. Staff may seem a bit distant, but they are polite and friendly, keeping a sharp eye on whether you might need service. The Fitness Centre includes state-of-the-art weight equipment; a full-length lap pool; wall-to-wall beautifully tiled hot and cold spa with Onsen-style washing area; and spotless new sauna. We had meals in both Pharoh’s Bar and the Lounge Sky Bar. Wonderful dining varying from yummy pho to beautiful sashimi to cooked-to- order omelettes. Cocktails and amazing city views at the “Top of Hanoi” bar was a unique experience. I gave location a 4 because it’s a bit of a walk to West Lake and also to smaller, cheaper eating places - but on the slim chance that you get into any strife, there are several embassies nearby including the Australian! There’s a lot more you could write but I’d just say the Lotte lives up to any hype on it’s website or anywhere else.

      Reviewed October 26, 2015

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      9.6
      Exceptional
      James from Singapore
      Business traveler
      Stayed 2 nights in April 2016

      Lotte Hotel Hanoi - First Rate Staff and Accomodation”

      The Lotte Hotel in Hanoi is the nicest hotel in the Central Business District. Super staff, great rooms and good restaurants. Venture up to the 65th floor to visit "Top of Hanoi" rooftop bar and restaurant.

      Reviewed April 11, 2016

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      10.0
      Exceptional
      Tracey from Australia
      Couple
      Club Junior Suite with King Bed - Club Lounge Access for Adults Only
      Stayed 1 night in February 2019

      Absolutely beautiful hotel and experience”

      As a traveler who only stays in >5 star hotel, the Lotte Hotel was quite an experience. From the minute you walk into the amazing lobby you are treated like royalty. The room was incredible with a birds-eye view over Hanoi. The location is central to everything and the executive lounge is the best I have ever been to. An absolutely amazing hotel!

      Reviewed February 18, 2019

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      9.6
      Exceptional
      Isabella from China
      Family with young children
      Stayed 3 nights in December 2018

      great base in Hanoi”

      It is a very conveniently located hotel in Hanoi, there's a Lotte Mart in the basement of the Lotte Center, and if you have no car, you can simply go to Lotte Center for your meals. Hotel staffs are very friendly and they are really polite & helpful to your request. Water pressure is quite low, and if they can adjust the water pressure to be higher, that will be a great stay!

      Reviewed December 30, 2018

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