satisfied”

it was really great time at this hotel. everything is perfect but the location isn't that close to downtown. so I had to get some taxi. but when I checked out, the staff attitude wasn't that kind. before check out, everything was perfect.

Great hotel, great operation, great facilities, ”

I can warmly recommend this hotel to anyone. Everything inside is top standard. I am difficult and experienced traveler but this hotel is one of the best and deserves nice words and my time in writing this.

Amazing hotel”

What a great hotel this is. Everything is modern and clean. The staff are amazing and really make your stay enjoyable. We used the indoor and outdoor pools. And spent time in all of the bars and ate at the top of Hanoi. The room was incredible with amazing views and it was so big! Theres a supermarket and shopping centre connected to the lotte centre with plenty of restaurants to choose from. The only regret we had is that we didn't spend more time there!

Come & experience it at least once !!!”

I booked 4 deluxe king (w/o breakfast) for my family trip during Chinese New Year, it's also Vietnamese New Year too. The room is spacious, clean, exclusive, classy. It comes with a huge bath room and breath taking night city river view. We have missed the observation deck on the highest floor and also the departmental store which right next to the hotel due to time constraints.

Absolutely beautiful hotel and experience”

As a traveler who only stays in >5 star hotel, the Lotte Hotel was quite an experience. From the minute you walk into the amazing lobby you are treated like royalty. The room was incredible with a birds-eye view over Hanoi. The location is central to everything and the executive lounge is the best I have ever been to. An absolutely amazing hotel!

Highly recommend - Almost regretted due to the reservation's team but the ops team were great!”

When I booked a room at the hotel I was told early check in is subject to availability. However when I informed that I would reached 3 hours before the check in time after an 8 hr flight 4 hour wait in Bangkok and then another 1.5 hr flight, reservations said they would charge me for half a day extra (after making the booking). Since I couldn’t cancel the booking, I thought I made the biggest mistake in booking this hotel as this is no way to treat long distance travelers. When we reached the hotel the front desk was great and checked us in 15 minutes without any additional charge. The hotel exceeded our expectations on the room, the facilities and the service. The share the tower with a mall and lotte mart. The mart gives you the best exchange rates in Hanoi, even better than the old town money exchange agents or gold stores. So don’t waste your time trying to find a better place as the mart runs out of money by afternoon because of their exceptional exchange rates. Great location !

Great service experience with Mr Dat Tan Nguyen( Club Floor Manager)”

Dat go extra miles to provide local city info, money exchange at lottel hotel... Thank you for easing my job by recognising my guest and their stay extension. I will definately host my next meeting here.

Fee for sending post card is unbelievable expensive ”

It take $65 US dollar to send a post card to the States by flight....never heard of how expensive the rate is, I would recommend sending post card from the airport. Room is great and comfy! Great view from the high floor!

great base in Hanoi”

It is a very conveniently located hotel in Hanoi, there's a Lotte Mart in the basement of the Lotte Center, and if you have no car, you can simply go to Lotte Center for your meals. Hotel staffs are very friendly and they are really polite & helpful to your request. Water pressure is quite low, and if they can adjust the water pressure to be higher, that will be a great stay!

5 star all the way”

6 star experience from check in to room service to bed quality to roof top to breakfast. The club is worthwhile for free breakfast afternoon tea and cocktails/ pretty much food and drinks all day and meeting room etc included. Spa and pool and gym amazing. Considering all that it is well priced

Nice, clean hotel”

Popular with Koreans for obvious reason. Close to Lotte centre, Lotte mart, but nothing interesting nearby... (a nice pizza place is nearby tho) and the traffic was horrid at times. If you dun mind booking rides to Old Quarter for a better tour of what Hanoi has to offer, then enjoy the comforts of this hotel. You will get your money’s worth.

A very well managed and maintained hotel. All the staffs are very well trained and professional. ”

All the staffs are well trained and professional right from the moment we arrived the hotel. The breakfast buffet have quite a good spread. The food are very tasty too. We booked the premier floor with afternoon tea and cocktail. We stayed for 4 nights and unfortunately the food for all 4 days afternoon tea and cocktail were the same. We lost interest after the after 2nd night.

Best Value for Money”

Good facilities, very clean, international standard service, good location, nice view as it is in the highest building in the city, cant ask for more. Book this hotel if you are visiting hanoi and you wont regret. (They also offer free baby crib if you have kids)

Excellent hotel”

Excellent hotel. Recommended for traveller looking to stay in a hotel that meets the cleanliness, amenities and service of an international 5stars hotel. Located together with an international shopping centre and supermarket is a huge plus.

My Club experience was not as expected”

I stayed with my 9-years-old kid and they never informed me that kids are not allowed to access the Club lounge on the Club floor. When we came back to the hotel at night (that last night of the Lunar Year calendar) we can't find any shops open so we entered the Club to get some drinks or fruit/snack for the kid & we harshly asked to get out because kids cannot be in. Well, if we're informed properly upon check-in, we didn't bother, but nothing at that point. During Lunar New Year, almost all facilities for Club guests are as similar as other guests of the hotel and the residences at the same time. So make sure to check if you pay extra for the Club privileges.

One of the Best in Hanoi”

Lotte Hanoi is one of the best hotels in Hanoi. The rooms are so clean. The view is amazing. You might be lucky as well that you can be guest of the day and be upgraded. They even have a golf range. The bed is fantastic. I will definitely come back.

Water faucet made annoying sounds 10-11 pm”

My room was right next to problematic water system. If someone in the same floor used water, the water pipes and faucet made annoying sounds BBi-----------------. It happened around 10 pm. I called the reception 7 times but they just said to us "sent an engineer to fix it" After bearing that sounds for 30 mins, I dashed into the reception and then they changed the room for us. I think they should change the room first before checking if there was a problem. The quality of breakfast was good but there were not many kinds of food. The sauna and gym were pretty good. If the staffs dealt with problem properly, I would recommend this hotel

Great Stay & Value for money. ”

The room is well maintained and the staff is very attentive. The breakfast in the lounge is good with wider variety compare to other hotels I stay before. it is join to the Lotte mall and convenient. There are restuarants at level 6 of Local dishes, Korean barbacue, western selections. Overall I give 5 stars.

Exceptional”

The hotel has breathtaking views and the room was amazing. The staff was very attentive and friendly. The only issue I had was that the cocktails at the rooftop bar were quite disappointing and not worth $10 each.

Excellent”

Stayed once therefore recommended business partner to stay. Encountered some unhappiness over the issue when extra facilities (meeting room) was not dealt with reasonably ended paying extra USD120 on top of expensive room rate which originally thought room upgrading can earn some leg stretching time to review some business documents together with partners. Rules are inflexible and regretly comment there is still a distance towards achieving truely a 5-Star business friendly hotel like JW Marriot.....