"House keeping is quick to respont and deliver items that you need."
Location rating score
Free Wi-Fi in all rooms!
|Value for money||9.0|
|Distance to city center||4.8 km|
|Nearest airport||Gia Lam Airport (VVGL)|
|Distance to airport||8.0 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
For those who wish to drive their own cars, Lotte Hotel Hanoi has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.
Start your mornings right, with the continental and buffet breakfast options offered at Lotte Hotel Hanoi. Adults can enjoy breakfast offered with an additional charge of 25 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
Lotte Hotel Hanoi features 3 on-site restaurants for your dining convenience. Lunch is served here. You can pick and choose from a wide array of cuisines including Chinese and international. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts and salad are served using only quality ingredients. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.
You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Lotte Hotel Hanoi. Small or intimate events like honeymoons can also be accomodated. Event decoration service is offered to help your event go smoothly.
On-site venues and convenient event services make Lotte Hotel Hanoi an ideal choice for hosting events such as corporate events, conferences and meetings. The 3 venues can accommodate up to 1200 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.
Lotte Hotel Hanoi does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Clean room and great location as the mall is just below"
February 4, 2020
"Best city view in town and close to shopping area"
January 23, 2020
"Hotel has a shopping mall and place to eat."
January 8, 2020
Ideal for fun and relaxation, Lotte Hotel Hanoi is located in the Ba Dinh District area of Hanoi. The excitement of the city center is only 4.8 km away. With its convenient location, the hotel offers easy access to the city's must-see destinations.
At Lotte Hotel Hanoi, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Guests of the hotel can enjoy on-site features like 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, express check-in/check-out.
In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, clothes rack, complimentary instant coffee, complimentary tea, mirror to please the most discerning guest. Throughout the day you can enjoy the relaxing atmosphere of the fitness center, sauna, outdoor pool, indoor pool, massage. Lotte Hotel Hanoi is an ideal place of stay for travelers seeking charm, comfort and convenience in Hanoi.
"The clean and the helpful of the staff"
August 11, 2018
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Lotte Hotel Hanoi
Ba Dinh District
Ba Dinh District
Tu Liem District
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Cosy City life Stay at Lotte Hotel ”
When we checked into Lotte Hotel, it was a feeling we were back to urban lifestyle again. The Lotte department store was just beside hotel which made it just perfect for us. After my wonderful Halong Bay cruise, adventurous SkyTree top stay and challenging shopping at Old Quarter. I just wish to have 2 good nights sleep in a 5-star hotel on my last lap tour at Hanoi. Yes and it worked out as per plan. Lotte Hotel is very pricey. People asked me ‘how much?’ and i avoided the answer. 1 night stay without breakfast = (equal to) 3 night stays at any 3 stars Old Quarter hotel. If you are going for the comfy, classy & clean stay in Hanoi, willing to pay! Perhaps you want to consider Lotte Hotel too! Not forgetting that we were put to room at 56th floor, we could clearly see the whole amazing view of Hanoi city. Btw please use Grab App to hire grab taxi/car in Hanoi. The average price is average 50K Dong from Lotte to Old Quarter. From Lotte to B53 Victory museum only 23K Dong. Grab is so convenient and waiting time is less than 5 min. You save many dongs to buy more souvenirs really! Would highly recommend this hotel!
Luxury in Hanoi”
My experience with Lotte Hotel Hanoi has been nothing short of perfect ever since I made the decision to book a room. Everyone at the hotel seems to go out of their way to make your special occasion even better. As soon as I got to the hotel I was blown away by the view. It's one thing to imagine it but it's another thing altogether to get, what is perhaps, the best view in Hanoi from what might be the most luxurious hotel in Hanoi. The service is absolutely impeccable from everyone in the hotel but I do need to specially point out Ms. Ngan, Mr. Dat Tan Nguyen and every one of the Reservation Sales Agents I talked to for doing an exceptional job. They go out of their way to ensure you have the best time possible.
Lovely New Highrise H0otel”
Lotte Hanoi is at the top of the list of beautiful, new hotels in town. Extremely busy with dinner guests on 24 Dec., the staff escorted us to the 38th floor check-in. Stunning lobby and furnishings throughout and a very professional check-in staff. The bellman escorted us to our room on floor 50. Too bad the air quality in Hanoi was polluted most of our stay because the floor-to-ceiling windows in the Junior Suite made for an incredible view of the lake and city. The room is of a minimalist decor with a very Korean flavour. Wood floors throughout with matching walls made for an interesting style. A small sofa and a king bed but no separate sitting area as you may find in suites in other hotels. Not a deal-breaker though. The washroom was lovely with a separated toilet and shower/tub on either side of the wash basin. Amenities were top notch with British soap and shampoo smelling so nice. Surprisingly, traffic noise could still be heard 50 floors up but it was not obtrusive. Hallway traffic could also be heard but wasn't terribly loud. Evening turn-down with evening snacks was excellent and housekeeping staff did an admirable job. One comment would be that there is no need to dispose of toothbrushes every morning during cleaning, simple replace a new one and let the guest choose if they want to continue using the original one. Breakfast was good but over Christmas, it was terribly busy to the point of not having enough plates for guests. Food choices were varied and should satisfy most tastes. Dinner at the top of the building was very nice and the staff were fantastic. Food was reasonably priced for the location and the views were excellent. We found the staff excellent all-around. Courteous and very professional. The only real drawbacks were the price and location. Being South of the large lake, there isn't much in the neighborhood and Lotte Centre didn't have a lot to offer. The room was quite expensive but perhaps partly due to the holiday season. That s
Excellent Hotel in Ha Noi”
I just had a perfect short holiday with my family at the Lotte Hotel Hanoi. I booked a Deluxe Twin room and was upgated to the suite. Spacious rooms, luxurious amenities with city view was amazing. The food at Grill 63 was very good. Every Saturday has a Live band - singing very well. My family loved this hotel. Next time I'll come back to stay here. Thank you Lotte Hotel Hanoi and thanks for Agoda.
We stayed here a few days earlier, the night before our trip to Ha Long Bay , and because we were so pleased with our previous stay we decided to spend an additional three nights at Lotte when we got back to Hanoi. The staff at this hotel makes you feel so welcome, and they are genuinely pleased to take care of you. I’ve traveled all over and I can honestly say this is definitely among the top three of my favorite hotels I’ve stayed in. The room we picked was huge, very modern style, even the bathroom was really modern. I really hated to leave after the third night of staying here. As we were checking out one of the other guest had either passed out or was having some type of medical issue and one of the female employees saw him at the same time I did and she rushed to get a first aid kit to help him. Within seconds there were two or three employees helping him. I was impressed to see how fast they react to him. If you are looking for a great stay in Hanoi this is the place, conveniently attached to a 5 or 6 story shopping mall, grocery store, and restaurants. We barely left the hotel is was so relaxing.
Simply the Best”
For the moment of curbside arrival this was a 5 star experience; beautiful modern hotel facilities, an attached shopping center and impressive views! The club level Jr suite was outstanding; very comfortable, quiet and quality in every detail. Most impressive about this stay was everyone greeted you by name through out the stay; a well trained professional hotel stafff. The Hanoi Lotte Hotel is the hotel to explore Hanoi from; at the end of the day you look forward to returning to the hotel to unwind in the indoor heated swimming pool, I will definitely stay here again.
Excellent service and stay”
It was a fantastic stay in the hotel for one night. It was the first stop for us upon reaching Vietnam , there were not many things to see around Lotte hotel within walking distance. However the facilities offered in the hotel is sufficient to keep you busy for one day. The highlight of the stay was the international buffet dinner at the "Grill 63" restaurant at one of the top levels of Lotte hotel tower . It was enjoyable especially with the overview of Hanoi and the live band. The room was clean , air conditioning was very well balanced, bed was very comfortable , it was just a perfect place to relax after a long busy year of work.
A very luxury hotel to stay in Hanoi. Lobby is locate at level 28 with a nice view of the city.Have a night stay at level 47.Room are big ,clean and comfortable.All the staff are very polite and always smiling.The lotte mall is in the same building with some super mart and restaurant. A good place to stay if dont mind staying away from old quarter where most attraction & food are locate at. Around 20 mins Travel distance from Lotte hotel to Old Quarter if there are no traffic jam.A very nice hotel to stay at and will be back again.
Lotte Hotel in Hanoi, need I say more? ”
I and my wife enjoyed very much spending the quality of time at Lotte. Before a trip to Hanoi, I noticed to Lotte that it is our first year wedding anniversary, and I would like to give my wife a surprise! Lotte treated us very well supporting me to make my wife happy. They decorated our room with a full of flowers and prepared the cake written "Happy 1st Anniversary." Your involvement will be never forgotten in the rest of our days. Actually, this was my two or third time to stay in Lotte in Hanoi. Every time I stayed there, I have never been disappointed. Need I say more about you? Thank you a lot!
3 Night Stay In Hanoi”
Lotte Hotel is recently built & had a great ambience. Spacious rooms with modern amenities and huge bathroom. Our room was on the 50th floor with lovely view over the lake. Breakfast spread was amazing with quite a huge variety. Iced latte included in price! Nice to have a cold drink even for brekky due to the heat. Pharaoh's bar on 63rd floor also had a classy vibe, with great views and 1:1 cocktails during happy hour. The roof top bar was also huge and quite spectacular with stunning views - though you need a cold beer to combat the heat! Staff were very attentive and friendly. The hotel sits on top of the Lotte departmental store and has a supermarket in the basement. Tip: the supermarket has a good array of cheap pre-packed meals such as rice with marinated pork or fish, sushi, fried chicken, etc. The only downside is that you need to get a taxi to get to Old Quarter - not many shops nearby. Overall, highly recommended.
Highly recommend - Almost regretted due to the reservation's team but the ops team were great!”
When I booked a room at the hotel I was told early check in is subject to availability. However when I informed that I would reached 3 hours before the check in time after an 8 hr flight 4 hour wait in Bangkok and then another 1.5 hr flight, reservations said they would charge me for half a day extra (after making the booking). Since I couldn’t cancel the booking, I thought I made the biggest mistake in booking this hotel as this is no way to treat long distance travelers. When we reached the hotel the front desk was great and checked us in 15 minutes without any additional charge. The hotel exceeded our expectations on the room, the facilities and the service. The share the tower with a mall and lotte mart. The mart gives you the best exchange rates in Hanoi, even better than the old town money exchange agents or gold stores. So don’t waste your time trying to find a better place as the mart runs out of money by afternoon because of their exceptional exchange rates. Great location !
The best in town”
Lotte Hotel Hanoi is so well-maintained and has the standard that no others in town can be compared with. There are two swimming pools, even though the size is rather small but only few guests use them so I still feel special. The sauna is awesome. However, if you travel with young kids then be aware that after the Lotte Shopping Centre which includes playground for kids is closed then there is nothing else to entertain them since the Skybar to enjoy the breath-taking view is not allowed for kids under 12. However, on the bright side, it's time for bed anyway.
Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely Lotte Hotel Hanoi
I will stay at lotte hotel again when I visit Hanoi soon”
I visited hotel twice in this summer! Whenever I visit Hanoi, I stay at lotte hotel because the service is perfect! The room is clean and the breakfast is gorgeous. Rice noodle is tje best I have ever eaten anf egg bebedict is also winderful in breakfast! The view of restapurant is very nice. I will stay at lotte hotel again when I visit Hanoi soon!!
Amazing luxury hotel”
We spent our last 2 nights at Lotte while travelling on our honeymoon. Lotte upgraded our room and prepared us cake with beautiful flower arrangements. Easy check in and everyone knew answers to all our questions. Indoor pool was incredible and perfect for relaxation. Outdoor pool was more for lane fast swimming than relaxation my husband enjoyed it though but not me. Department store and lotte mart was quite nice. Different from korean ones but lovely. Tip. If you are travelling in hanoi, the location is quite far from old quarter touristy area (nearly an hour walking or 15 by taxi). So think about it before complaining later.
Wonderful stay in Hanoi”
First time stay in Lotte, Hanoi. Bedroom and bathroom was huge, with complimentary wifi and plenty of cable channels. Breakfast choices was excellent with a great view of surrounding Hanoi. All service staff were very helpful - front desk, bellboy, housekeeping, executive lounge and cafe staff. Efficient, warm and informative. Location located just above a supermarket and Lotte departmental store. Very convenient. About 30 to 35 mins to the airport. Room rates are a bit steep but I would love to return again.
it was an unforgettable experience for our family . it's our first time in hanoi and our first staying with Lotte as well. the service was impeccable . I initially planned a birthday surprise for my husband with the help of your staff..which I had to cancel last min cos of some planning difficulties on my end. your staff surprised us with the cake after dinner in our room on 18dec for my husband's birthday. it was such a pleasant surprise. it's a shame we didn't have a chance to try the cake since we had a really satisfying dinner at grill 65. the thought and gesture was unforgettable. the room we stayed had such gorgeous view we didn't wanna leave the hotel. hotel was beautiful ! we will be back!
State of the Art Luxury”
The Lotte is beautiful, modern, luxurious accommodation. The large open spaces definitely suit a mild claustrophobe like me. Staff may seem a bit distant, but they are polite and friendly, keeping a sharp eye on whether you might need service. The Fitness Centre includes state-of-the-art weight equipment; a full-length lap pool; wall-to-wall beautifully tiled hot and cold spa with Onsen-style washing area; and spotless new sauna. We had meals in both Pharoh’s Bar and the Lounge Sky Bar. Wonderful dining varying from yummy pho to beautiful sashimi to cooked-to- order omelettes. Cocktails and amazing city views at the “Top of Hanoi” bar was a unique experience. I gave location a 4 because it’s a bit of a walk to West Lake and also to smaller, cheaper eating places - but on the slim chance that you get into any strife, there are several embassies nearby including the Australian! There’s a lot more you could write but I’d just say the Lotte lives up to any hype on it’s website or anywhere else.
Lotte Hotel Hanoi - First Rate Staff and Accomodation”
The Lotte Hotel in Hanoi is the nicest hotel in the Central Business District. Super staff, great rooms and good restaurants. Venture up to the 65th floor to visit "Top of Hanoi" rooftop bar and restaurant.
Absolutely beautiful hotel and experience”
As a traveler who only stays in >5 star hotel, the Lotte Hotel was quite an experience. From the minute you walk into the amazing lobby you are treated like royalty. The room was incredible with a birds-eye view over Hanoi. The location is central to everything and the executive lounge is the best I have ever been to. An absolutely amazing hotel!
great base in Hanoi”
It is a very conveniently located hotel in Hanoi, there's a Lotte Mart in the basement of the Lotte Center, and if you have no car, you can simply go to Lotte Center for your meals. Hotel staffs are very friendly and they are really polite & helpful to your request. Water pressure is quite low, and if they can adjust the water pressure to be higher, that will be a great stay!