Lotte Hotel Hanoi
Free Wi-Fi
2017

Lotte Hotel Hanoi

No. 54 Lieu Giai Street,, Ba Dinh District, Hanoi, Vietnam, 10000
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    Lotte Hotel Hanoi Reviews

    9.1
    Exceptional
    /10
    (2467 reviews)See what guests said
    9.2
    Exceptional

    "Everything was perfect for this hotel."

    Mehdi

    -

    November 30, 2018

    9.6
    Exceptional cleanliness
    Recommended by 95% of guests

    Things you’ll love about Lotte Hotel Hanoi

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Excellent
    Location
    8.4
    See map
    Excellent location - 2.95 kilometers from city center
    Popular
    Nearby
  • Vietnam Museum of Ethnology1.84 km
  • One Pillar Pagoda2.23 km
  • Ho Chi Minh Mausoleum2.45 km
  • Temple of Literature2.48 km
  • Vietnam Fine Arts Museum2.56 km
  • West Lake3.28 km
  • Hoa Lo Prison3.58 km
  • St. Joseph's Cathedral (Nha Tho Lon)3.83 km
  • Old Quarter3.95 km
  • Hoan Kiem Lake4.14 km
  • Don't miss out!

    12 travelers have booked today.

    Value for money9.0
    Distance to city center4.8 km
    Location rating8.4
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport8.0 km

    Rooms available at Lotte Hotel Hanoi

    9.4
    Exceptional
    Room comfort & quality
    Single Deluxe
    Single Deluxe
    ...
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      Single Club Deluxe
      Single Club Deluxe
      ...
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        Double Deluxe
        Double Deluxe
        ...
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          Club Deluxe Room with King Bed - Club Lounge Access for Adults Only
          Club Deluxe Room with King Bed - Club Lounge Access for Adults Only
          ...
          • Room size: 42 m²/452 ft²
          • City view
          • 1 king bed
          Enter dates to see prices
          Deluxe Twin
          Deluxe Twin
          ...
          • Room size: 44 m²/474 ft²
          • City view
          • 2 single beds
          Enter dates to see prices
          Club Junior Suite with King Bed - Club Lounge Access for Adults Only
          Club Junior Suite with King Bed - Club Lounge Access for Adults Only
          ...
          • Room size: 61 m²/657 ft²
          • City view
          • 1 king bed
          Enter dates to see prices
          Deluxe King
          Deluxe King
          ...
          • Room size: 42 m²/452 ft²
          • City view
          • 1 king bed
          Enter dates to see prices
          Club Deluxe Room with Twin Bed - Club Lounge Access for Adults Only
          Club Deluxe Room with Twin Bed - Club Lounge Access for Adults Only
          ...
          • Room size: 44 m²/474 ft²
          • City view
          • 2 single beds
          Enter dates to see prices
          Club Junior Suite with Twin Bed - Club Lounge Access for Adults Only
          Club Junior Suite with Twin Bed - Club Lounge Access for Adults Only
          ...
          • Room size: 61 m²/657 ft²
          • City view
          • 2 single beds
          Enter dates to see prices
          Junior Suite Twin
          Junior Suite Twin
          ...
          • Room size: 64 m²/689 ft²
          • City view
          • 2 single beds
          Enter dates to see prices
          Have a question for Lotte Hotel Hanoi?

          What people love about Lotte Hotel Hanoi

          • 10.0
            Exceptional

            "Friendly staffs, relaxing, clean, great view, shops on the same building."

            Quyen

            |

            January 4, 2019

          • 9.6
            Exceptional

            "Will strongly recommend this place to anyone going to Hanoi."

            Sng

            |

            December 27, 2018

          • 9.6
            Exceptional

            "Glad we booked this hotel."

            Michael

            |

            January 11, 2019

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          More about Lotte Hotel Hanoi

          More about Lotte Hotel Hanoi

          10.0
          Exceptional

          "The club is worthwhile for free breakfast afternoon tea and..."

          christopher

          |

          December 28, 2018

          An overview

          Show less

          What they offer

          10.0
          Exceptional

          "Every time I visit, I feel that the room is always perfect."

          NAM W.

          |

          January 10, 2019

          Read more reviews
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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What to eat nearby

          Vietnamese cuisine
          Vietnamese cuisine
          Ngon Ngon Restaurant
          90 m Vietnamese
          Pho Bo Thanh Long
          160 m Vietnamese
          Pho Vien 24
          300 m Vietnamese
          American cuisine
          American cuisine
          Healthy Corner
          420 m American, Healthy
          Brickhouse Bar & Restaurant
          930 m American, Fusion, Italian
          The Decanter
          1.1 km American, Canadian, French
          Asian cuisine
          Asian cuisine
          School Food
          30 m Asian, Korean
          Han Kook Kwan Restaurant
          320 m Asian, Korean
          Rak'n Wok
          320 m Asian, Chinese, Fusion

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show more

          Property's guest policies

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          Some helpful facts

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          Reviews of Lotte Hotel Hanoi from real guests

          Provided by verified guests of Agoda
          Agoda Reviews (2467)Booking.com Reviews (569)
          9.1
          /
          10
          Cleanliness9.6
          Facilities9.3
          Location8.4
          Room comfort and quality9.4
          Service9.4
          Value for money9.0
          All languages
          All guests (2467)
          All room types

          Show reviews that mention 

          Showing 1268 verified guest comments
          12345
          8.8
          Excellent
          Jip from South Korea
          Couple
          Club Deluxe Room with King Bed - Club Lounge Access for Adults Only
          Stayed 2 nights in April 2019

          satisfied”

          it was really great time at this hotel. everything is perfect but the location isn't that close to downtown. so I had to get some taxi. but when I checked out, the staff attitude wasn't that kind. before check out, everything was perfect.

          Reviewed May 08, 2019
          10.0
          Exceptional
          Ivo
          Business traveler
          Deluxe Twin
          Stayed 1 night in May 2019

          Great hotel, great operation, great facilities, ”

          I can warmly recommend this hotel to anyone. Everything inside is top standard. I am difficult and experienced traveler but this hotel is one of the best and deserves nice words and my time in writing this.

          Reviewed May 10, 2019
          10.0
          Exceptional
          Ricky from United Kingdom
          Couple
          Stayed 1 night in March 2019

          Amazing hotel”

          What a great hotel this is. Everything is modern and clean. The staff are amazing and really make your stay enjoyable. We used the indoor and outdoor pools. And spent time in all of the bars and ate at the top of Hanoi. The room was incredible with amazing views and it was so big! Theres a supermarket and shopping centre connected to the lotte centre with plenty of restaurants to choose from. The only regret we had is that we didn't spend more time there!

          Reviewed March 25, 2019
          10.0
          Exceptional
          Foo from Malaysia
          Couple
          Deluxe King
          Stayed 1 night in February 2019

          Come & experience it at least once !!!”

          I booked 4 deluxe king (w/o breakfast) for my family trip during Chinese New Year, it's also Vietnamese New Year too. The room is spacious, clean, exclusive, classy. It comes with a huge bath room and breath taking night city river view. We have missed the observation deck on the highest floor and also the departmental store which right next to the hotel due to time constraints.

          Reviewed March 01, 2019
          10.0
          Exceptional
          Tracey from Australia
          Couple
          Club Junior Suite with King Bed - Club Lounge Access for Adults Only
          Stayed 1 night in February 2019

          Absolutely beautiful hotel and experience”

          As a traveler who only stays in >5 star hotel, the Lotte Hotel was quite an experience. From the minute you walk into the amazing lobby you are treated like royalty. The room was incredible with a birds-eye view over Hanoi. The location is central to everything and the executive lounge is the best I have ever been to. An absolutely amazing hotel!

          Reviewed February 18, 2019
          10.0
          Exceptional
          Neha from United Arab Emirates
          Couple
          Deluxe King
          Stayed 4 nights in January 2019

          Highly recommend - Almost regretted due to the reservation's team but the ops team were great!”

          When I booked a room at the hotel I was told early check in is subject to availability. However when I informed that I would reached 3 hours before the check in time after an 8 hr flight 4 hour wait in Bangkok and then another 1.5 hr flight, reservations said they would charge me for half a day extra (after making the booking). Since I couldn’t cancel the booking, I thought I made the biggest mistake in booking this hotel as this is no way to treat long distance travelers. When we reached the hotel the front desk was great and checked us in 15 minutes without any additional charge. The hotel exceeded our expectations on the room, the facilities and the service. The share the tower with a mall and lotte mart. The mart gives you the best exchange rates in Hanoi, even better than the old town money exchange agents or gold stores. So don’t waste your time trying to find a better place as the mart runs out of money by afternoon because of their exceptional exchange rates. Great location !

          Reviewed February 09, 2019
          10.0
          Exceptional
          chin from Singapore
          Business traveler
          Club Deluxe Room with King Bed - Club Lounge Access for Adults Only
          Stayed 4 nights in January 2019

          Great service experience with Mr Dat Tan Nguyen( Club Floor Manager)”

          Dat go extra miles to provide local city info, money exchange at lottel hotel... Thank you for easing my job by recognising my guest and their stay extension. I will definately host my next meeting here.

          Reviewed January 12, 2019
          8.8
          Excellent
          YILIN from United States
          Couple
          Deluxe King
          Stayed 1 night in December 2018

          Fee for sending post card is unbelievable expensive ”

          It take $65 US dollar to send a post card to the States by flight....never heard of how expensive the rate is, I would recommend sending post card from the airport. Room is great and comfy! Great view from the high floor!

          Reviewed January 02, 2019
          9.6
          Exceptional
          Isabella from China
          Family with young children
          Junior Suite Twin
          Stayed 3 nights in December 2018

          great base in Hanoi”

          It is a very conveniently located hotel in Hanoi, there's a Lotte Mart in the basement of the Lotte Center, and if you have no car, you can simply go to Lotte Center for your meals. Hotel staffs are very friendly and they are really polite & helpful to your request. Water pressure is quite low, and if they can adjust the water pressure to be higher, that will be a great stay!

          Reviewed December 30, 2018
          10.0
          Exceptional
          christopher from Germany
          Solo traveler
          Club Deluxe Room with Twin Bed - Club Lounge Access for Adults Only
          Stayed 1 night in August 2018

          5 star all the way”

          6 star experience from check in to room service to bed quality to roof top to breakfast. The club is worthwhile for free breakfast afternoon tea and cocktails/ pretty much food and drinks all day and meeting room etc included. Spa and pool and gym amazing. Considering all that it is well priced

          Reviewed December 28, 2018
          8.0
          Excellent
          Kenn from Singapore
          Solo traveler
          Deluxe King
          Stayed 2 nights in December 2018

          Nice, clean hotel”

          Popular with Koreans for obvious reason. Close to Lotte centre, Lotte mart, but nothing interesting nearby... (a nice pizza place is nearby tho) and the traffic was horrid at times. If you dun mind booking rides to Old Quarter for a better tour of what Hanoi has to offer, then enjoy the comforts of this hotel. You will get your money’s worth.

          Reviewed December 23, 2018
          8.0
          Excellent
          DENNIS from Singapore
          Couple
          Deluxe King
          Stayed 4 nights in December 2018

          A very well managed and maintained hotel. All the staffs are very well trained and professional. ”

          All the staffs are well trained and professional right from the moment we arrived the hotel. The breakfast buffet have quite a good spread. The food are very tasty too. We booked the premier floor with afternoon tea and cocktail. We stayed for 4 nights and unfortunately the food for all 4 days afternoon tea and cocktail were the same. We lost interest after the after 2nd night.

          Reviewed December 15, 2018
          10.0
          Exceptional
          Joanne from Philippines
          Family with young children
          Deluxe King
          Stayed 2 nights in December 2018

          Best Value for Money”

          Good facilities, very clean, international standard service, good location, nice view as it is in the highest building in the city, cant ask for more. Book this hotel if you are visiting hanoi and you wont regret. (They also offer free baby crib if you have kids)

          Reviewed December 11, 2018
          2.0
          phua from Malaysia
          Family with young children
          Deluxe King
          Stayed 1 night in March 2019

          Excellent hotel”

          Excellent hotel. Recommended for traveller looking to stay in a hotel that meets the cleanliness, amenities and service of an international 5stars hotel. Located together with an international shopping centre and supermarket is a huge plus.

          Reviewed March 26, 2019
          5.2
          Linh from Vietnam
          Family with young children
          Deluxe King
          Stayed 1 night in February 2019

          My Club experience was not as expected”

          I stayed with my 9-years-old kid and they never informed me that kids are not allowed to access the Club lounge on the Club floor. When we came back to the hotel at night (that last night of the Lunar Year calendar) we can't find any shops open so we entered the Club to get some drinks or fruit/snack for the kid & we harshly asked to get out because kids cannot be in. Well, if we're informed properly upon check-in, we didn't bother, but nothing at that point. During Lunar New Year, almost all facilities for Club guests are as similar as other guests of the hotel and the residences at the same time. So make sure to check if you pay extra for the Club privileges.

          Reviewed March 19, 2019
          10.0
          Exceptional
          Richard from United Kingdom
          Solo traveler
          Deluxe King
          Stayed 2 nights in September 2018

          One of the Best in Hanoi”

          Lotte Hanoi is one of the best hotels in Hanoi. The rooms are so clean. The view is amazing. You might be lucky as well that you can be guest of the day and be upgraded. They even have a golf range. The bed is fantastic. I will definitely come back.

          Reviewed September 17, 2018
          8.8
          Excellent
          ara from Vietnam
          Business traveler
          Luxury Room - City view
          Stayed 1 night in August 2018

          Water faucet made annoying sounds 10-11 pm”

          My room was right next to problematic water system. If someone in the same floor used water, the water pipes and faucet made annoying sounds BBi-----------------. It happened around 10 pm. I called the reception 7 times but they just said to us "sent an engineer to fix it" After bearing that sounds for 30 mins, I dashed into the reception and then they changed the room for us. I think they should change the room first before checking if there was a problem. The quality of breakfast was good but there were not many kinds of food. The sauna and gym were pretty good. If the staffs dealt with problem properly, I would recommend this hotel

          Reviewed August 07, 2018
          10.0
          Exceptional
          Lionel from Singapore
          Business traveler
          Club Junior Suite with King Bed - Club Lounge Access for Adults Only
          Stayed 3 nights in July 2018

          Great Stay & Value for money. ”

          The room is well maintained and the staff is very attentive. The breakfast in the lounge is good with wider variety compare to other hotels I stay before. it is join to the Lotte mall and convenient. There are restuarants at level 6 of Local dishes, Korean barbacue, western selections. Overall I give 5 stars.

          Reviewed July 26, 2018
          9.6
          Exceptional
          Hee from United States
          Group
          Deluxe Twin
          Stayed 1 night in June 2018

          Exceptional”

          The hotel has breathtaking views and the room was amazing. The staff was very attentive and friendly. The only issue I had was that the cocktails at the rooftop bar were quite disappointing and not worth $10 each.

          Reviewed July 05, 2018
          8.8
          Excellent
          Guan from Malaysia
          Solo traveler
          Deluxe King
          Stayed 1 night in June 2018

          Excellent”

          Stayed once therefore recommended business partner to stay. Encountered some unhappiness over the issue when extra facilities (meeting room) was not dealt with reasonably ended paying extra USD120 on top of expensive room rate which originally thought room upgrading can earn some leg stretching time to review some business documents together with partners. Rules are inflexible and regretly comment there is still a distance towards achieving truely a 5-Star business friendly hotel like JW Marriot.....

          Reviewed June 22, 2018
          12345
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          • Excellent location
          • Vietnam Museum of Ethnology