Helpful staff, fantastic location ”

Really patient Housekeeping staff delivering extra bedding, towels and blankets when our young kids were down with a stomach bug from the ski village we were at prior to Lotte stay. Reception staff was also efficient and helpful providing details on nearest pharmacy and hospital (within 5 mins walk). Had an unfortunate start to stay when we arrived via airport limo bus and waited in the cold at the bus stop for the bellboy to respond to the bell we rang. Eventually had to lug big bags and sleepy cold children into the hotel on our own. Also wasn’t aware until check in that Lotte world tickets were available to hotel guests at a very good discount, a pity as we had just bought tickets online

Lovely hotel but room was dusty”

We always stay here when we visit Seoul. It’s a great hotel really, good gym, pool etc and connected to shopping malls etc. This time the cleaners did a poor job on our room though which was disappointing.

Very nice hotel ”

Very nice hotel, nice service , very closed to Lotte World adventure ! However I’ve requested big bed and tower view , but they didn’t fulfill , and finally change my room to no nice viewing room. Overall is nice hotel, good taste room service !

Not worth for the price”

Generally, location was not too bad, very accessible to anywhere via subway and it sheltered from hotel to subway, which during the cold weather, there’s no need to be walking outdoor. What disappointing is the room, given the price, can get better room in more central area. The room are clean but obviously old. As a 5-star hotel, I’m expecting the room to be better quality. Some 4-star hotels quality are better. The bedsheet are pretty rough, bathtub don’t look very clean, furniture are old school, etc....

If you're not spending all your time at Lotte, look elsewhere”

Excellent location if you're looking to shop and go to Kidzania/Lotte World. Loads of restaurants and the nearby park is great. Staff were excellent. I travel for a living, mostly 5 star hotels, but I've not seen many hotels with incidentals priced this high, except maybe Dubai. We are taking a 30 day holiday, glad we didn't commit to this place the entire time as room service, laundry and breakfast would've possibly added thousands extra. I paid ~$175 for 5 hour early check-in but they would only give me 30 minutes more for late check-out. A bit stingy, IMO. Pros: -staff were brilliant -location is as well with everything needed in the building -facilities were nice Cons: -laundry, mini bar, room service are outrageously priced -room was worn and dated -stingy with late check-out

Good location for travel with Kid”

The hotel near Lotte World, Shopping center, Subway. Downstairs they have nice food court in shopping center, you can buy some food and drink Before go to Lotte World. You can get Subway go to Gangnam Stations with line 2. Hotel convenient for your family travel with Kid.

Character single room”

The hotel beside the Shopping mall. Around 3 min walk to the entrance of Lotte Adventure theme park. Overall stay experienced is good. But disappointed with character room. When we book suppose to the famous Lorry character room but when check in is not. Kids feel disappointed.

Great location, Very nice and helpful Staffs”

It is walking distance to Lotte World Theme Park, Lotte Mall and Lotte Tower. Good surroundings and very convenient if traveling with children. The staffs were very friendly and helpful. Jenna Jang, from the Concierge was even willing to help us sending our stuffs to different hotel that we chose after we returned from Alpensia Resort. We were very satisfied and had a pleasant stay.

Great location.”

We took the KAL limousine bus from airport and the bus stop is just in front of the hotel. Very accessible to the attractions (Kidzania, Lotte World Adventure, Pororo Park, aquarium etc.) n supermarkets are just beside the hotel. The room's bedsheets were so clean and the bed so comfortable. Services were great. Highly recommended. 👍

Best hotel to stay in Seoul”

My first choice to stay in Seoul, convenient in many ways, connected to Lotte World , Lotte Department Store and Lotte Mall and underground connection with Jamsil Metro station makes your stay even pleasant, breakfast was nice , always polite and very professional staff, not to mention its huge clean sauna and nice indoor pool . Would recommend this place to anyone

Great Hotel!”

Needless to say... having the great location just right beside the Lotte Themepark.... its of great convenience to us that we can just let our kids play till they dropped and its just a stone throw away back to the hotel room....

Good service and cute Character room”

Pro: We are happy with service delivered by all the staff. The character room is a must for family with children. Location is good as connected to Lotte World adventure, Lotte Mall and Subway station. Breakfast is good, but close early at 10:00AM. Con: The hotel is old, the swimming pool is standard.

Perfect to visit lottery world”

Hotel is perfect to complement our visit to lotte world. We got ticket discounts to theme park from the hotel and there is a KAL limousine bus direct from airport to the hotel. Hotel itself is nice but nothing superspecial for something that costed usd200 a night. It meets the expectations.

Very helpful staff and great location”

Very helpful staff who gave me directions to purchase medicine from a nearby pharmacist when I was sick during my stay there. The hotel is also near to the department store and subway. Lots of food choices and shopping can be done

Vacation in Seoul”

Checkin at 1.00 p.m. Which went on smoothly. Staff speaks good English and were very helpful when we tried to find a place to dine out. We stayed for 4 nights and the toiletries were replaced everyday. The hotel is close to shopping mall and supermarket.

Theme Park Hotel”

It was great, customer service is fantastic and it is convenient to go to the Lotte World Amusement Park. A lot of restaurants and places for shopping just within walking distance. I would love to stay again!

Theme Park Hotel”

It was great, customer service is fantastic and it is convenient to go to the Lotte World Amusement Park. A lot of restaurants and places for shopping just within walking distance. I would love to stay again!

Best hotel in korea ”

I'm so satisfied with the hotel services.. The services was fantastic and all the staffs are very polite and helpful. Hotel was connected to lotte department store, AvenueL where you can found and buy all international branded stuffs, And lotte world mal.. Hotel also connected to sunway at the underground.. So, you just walk down from your room and you can found everything you want from cheap to expensive.. Also the hotel also connected to one of the largest theme park in korea which is lotte adventure theme park..

Fine, but not great”

Club floor food was sub-par (improperly cooked greens, improperly manned buffet, 3-minute wait at the station until I could get my omelette). When the employee who checked me in saw I'd made my reservation through Agoda.com, her attitude was disappointing. Parking is terrible. Construction is ongoing right in front of the hotel. The only friendly service was when I checked out early, and the employee who validated my parking. Way overpriced for the quality. I felt the staff was stuck up.

a great hotel with friendly staffs and clean rooms”

it was amazing! this hotel have free wifi connection, friendly and kind staffs, shuttle bus to airport, clean rooms, near lotte department store and lotte world, and also near to jamsil station. i enjoy my stay there.