8.9

Excellent
/10
(117 reviews)See what guests said
Housekeeping3
24-hour front desk1
See map

9.6

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Top of the Rock 370 m
Grand Central Terminal 600 m
Broadway 870 m
Times Square 880 m
Central Park 1.1 km
Empire State Building 1.4 km
The Metropolitan Museum of Art 2.6 km
High Line 2.7 km
The National 9/11 Memorial & Museum 6.1 km
Statue of Liberty 9.6 km
Nearby landmarks
Urban Center Books 30 m
Eden Fine Art Gallery 60 m
Park Avenue 80 m
Consulate General of Venezuela 130 m
The Jockey Club 140 m
Consulate General of Uruguay 150 m
Saks Fifth Ave 160 m
St Bartholomew’s Church 170 m
Austrian Cultural Forum 170 m
Jimmy Choo 200 m
Lotte New York Palace

"otherwise the room was nice and we had a quiet and comfortable stay."

Paul - May 6, 2019
 Lotte New York Palace
Lobby Lotte New York Palace
Interior view Lotte New York Palace
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Free Wi-Fi

Lotte New York Palace

455 Madison Avenue, Midtown East, New York (NY), United States, 10022 - See map
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Fitness center
  • 270 meters to public transportation

  • Located in heart of New York (NY)

Your dates are popular among travelersUsers are booking a place in New York (NY) every 1 minutes on Agoda.com
Value for money8.4
Location rating9.6
Nearest airportLaGuardia Airport (LGA)
Distance to airport8.8 km

Rooms available at Lotte New York Palace

Exceptional
Room comfort & quality
9.4
Two-Bedroom Suite
...
  • Room size: 156 m²/1679 ft²
  • 2 bathrooms
  • 1 queen bed & 1 queen bed
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Two-Bedroom Suite
...
  • Room size: 71 m²/764 ft²
  • 2 bathrooms
  • 1 queen bed & 1 sofa bed & ...
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Two-Bedroom Suite
...
  • Room size: 71 m²/764 ft²
  • 2 bathrooms
  • 1 queen bed & 1 sofa bed & ...
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Superior Room with Two Double Beds
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 2 double beds
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Cathedral View Room with King Bed
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 1 king bed
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Superior Room with King Bed
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 1 king bed
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Premier Skyline View Room with Two Double Beds
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 2 double beds
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Premier Skyline View Room with King Bed
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 1 king bed
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Cathedral View Room with Two Double Beds
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 2 double beds
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Studio Suite with Cathedral View
...
  • Room size: 38 m²/409 ft²
  • Shower
  • 1 king bed and 1 sofa bed
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Frequently asked questions

What time is check-in and check-out at Lotte New York Palace?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee.

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Explore the neighborhood

What people love about Lotte New York Palace

  • 10.0

    Exceptional

    "The beds were comfortable and we had a great stay."

    Paul

    |

    February 9, 2019

  • 7.6

    Very good

    "Would stay there again"

    Nirmal

    |

    December 15, 2020

  • 9.6

    Exceptional
    Staff 

    "Wonderful staff."

    Anne

    |

    December 30, 2018

Property ranking|Compared to 1,925 New York (NY) properties
See all rankings
Location score
9.6/10
Room comfort score
9.4/10
Value for money score
8.4/10
Cleanliness score
9.2/10
Better than
99
%
of New York (NY) properties
Better than
99
%
of New York (NY) properties
Better than
97
%
of New York (NY) properties
Better than
97
%
of New York (NY) properties
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Overall rating:

8.9

Excellent
117 reviews
Cleanliness
9.1
Facilities
8.4
Location
9.6
Read all reviews >
What travelers say they love:
We were surprised to have been met very well at the receptio...
Guido from Philippines
Couple
More about Lotte New York Palace

More about Lotte New York Palace

With free transfers to Wall Street and Broadway theatres available twice a day, the Lotte New York Palace is located across the street from St. Patrick’s Cathedral. All rooms at this Midtown-Manhattan hotel come with a marble bathroom and some rooms offer a view of the Cathedral. A minibar and a desk are also included in the rooms. The property boats a 7000-square-feet fitness centre and spa. The Villard is open for breakfast and weekend brunches. Lotte New York also has an onsite bakery, two lounges and in-room dining options. Rockefeller Centre is 322 metres from the property and Central Park is less than 1 km away.

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Most talked about facilities

Breakfast

2 mentions

Housekeeping

2 mentions

Food & Dining

1 mention

Internet

1 mention

What they offer

10.0

Exceptional
Cleanliness

"The rooms were well appointed and immaculately clean."

Paul

|

February 9, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Villard
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Lotte New York Palace from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.1
Facilities8.4
Location9.6
Room comfort and quality9.4
Service8.8
Value for money8.4
High score for New York (NY)
Rating
9+ Exceptional (29)
8-9 Excellent (9)
7-8 Very Good (8)
6-7 Good (0)
<6 Below Expectation (3)
Time of the year
Mar - May (10)
Jun - Aug (13)
Sep - Nov (10)
Dec - Feb (16)
Don't miss out!Users are booking a place in New York (NY) every 1 minutes on Agoda.com
All guests (117)
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Show reviews that mention 

Showing 49 verified guest comments
123
7.6
Very good
Nirmal from United Kingdom
Couple
Superior Room with King Bed
Stayed 2 nights in October 2019

Good Hotel for short stay”

Would stay there again

Reviewed December 15, 2020

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8.8
Excellent
Guido from Philippines
Couple
Superior Room with King Bed
Stayed 2 nights in May 2019

RIGHT NEXT TO ST. PATRICKS AND PRETTY MUCH CENTRAL TO MANY PLACES”

We were surprised to have been met very well at the reception. Room service was swift even in the early hours of the morning. As we are in the habit of going to Mass regularly, St. Patrick's is right at its doorsteps. The restaurant Villard serves breakfast with both healthy and sinful options. I tried the classic salmon on top of toasted bagel, cream cheese, beefsteak tomato, red onion, capers and it was excellent.

Reviewed July 27, 2019

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9.2
Exceptional
Julia from Canada
Family with young children
Superior Room
Stayed 4 nights in July 2019

Great location and overall experience was good.”

The hotel didn't have enough food options.

Reviewed July 16, 2019

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10.0
Exceptional
Stephen from United Kingdom
Couple
Superior King
Stayed 3 nights in May 2019

Just a wonderfully stunning hotel.”

We can to Lotte Palace for a short break of three days, from the moment we got there, we knew it was the hotel for us. Can’t fault them.

Reviewed June 04, 2019

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10.0
Exceptional
Robert
Family with teens
Double Room
Stayed 2 nights in May 2019

Exceptional”

We Love this hotel & I it’s the only place we stay when we visit NYC!!!!

Reviewed May 29, 2019

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9.2
Exceptional
Paul from United States
Couple
Superior King
Stayed 1 night in May 2019

Great location in midtown, easy walk to MoMA and great restaurants like The Smith.”

Some minor problems: peeling wallpaper, loose curtain Velcro, lamp blocking artwork on wall; but otherwise the room was nice and we had a quiet and comfortable stay.

Reviewed May 06, 2019

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10.0
Exceptional
Paul from Australia
Business traveler
Superior Room
Stayed 1 night in February 2019

One day stopover”

I recently spent an overnight stay in the New York Palace whilst in the US on business. The hotel is highly recommended, from check in with the friendly Roxanna until sharing some banter with the bell boys on departure all of the staff were friendly and helpful. The rooms were well appointed and immaculately clean. Situated in the heart of midtown the hotel is a short walk from many of NYC’s highlights such as Times Square, Rockefeller plaza, 5th Avenue and Grand Central station. The beds were comfortable and we had a great stay. My only negative comment would be the charging of $15 per night for internet access which in this day and age seems excessive, why not charge an extra dollar per night on the room rate and let everyone have free access. Other than that ( minor niggle) we had a lovely stay and I would be delighted to return.

Reviewed February 09, 2019

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9.6
Exceptional
Bruce from United States
Business traveler
Superior King
Stayed 2 nights in January 2019

Great Place”

This is an excellent hotel with clean rooms, professional staff, great facilities and a wonderful bakery. If the price is right, this is the best hotel in the area - midtown east.

Reviewed January 25, 2019

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9.6
Exceptional
Anne from United States
Family with young children
Studio Suite with Cathedral View
Stayed 2 nights in December 2018

Exceptional”

Beautiful hotel. Perfect location to ROCKEFELLER Center and St Patrick’s Cathedral. Wonderful staff. Had a great time!

Reviewed December 30, 2018

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3.2
Wilfred from United States
Couple
Cathedral View Room with King Bed
Stayed 3 nights in December 2018

Not worth the money. Poor customer service. Long lines at check in. Hefty charge for internet etc. ”

As above

Reviewed December 11, 2018

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7.2
Very good
Kathy from United States
Couple
Superior Room
Stayed 3 nights in November 2018

It’s just ok ”

Checking in was a hassle, I booked through Agoda and they couldn’t find my name. I stood there so long while she called somewhere and someone on the phone was looking for me too. Idk why it was a hassle but I got worried. She apologized and said they are sending me something to my room for the trouble and that NEVER even happened. So I was disappointed from the start. As others have stated in reviews I’ve read, there’s no restaurant for dinner. There’s nothing to eat after lunch time. I was also missing coffee in my room! There’s no coffee pot! What hotel doesn’t have a Keurig these days? The room is basic. No refrigerator either FYI. The only thing I did like was the location. The downstairs bar was cute/quant, the espresso martini was to die for but the men that work in there were fighting amongst each other to the point I got uncomfortable. The waiters had something going on with each other. Not to mention the price of a cocktail was outrageous but so is everything in Manhattan.

Reviewed November 22, 2018

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5.2
jose from Chile
Couple
DOUBLE SUPERIOR - ROOM ONLY
Stayed 1 night in October 2018

Lotte New York”

I preferred when it was simply New york Palace Hotel. Now the service at the concierge is horrendous. It is like being in a Courtyard or equivalent hotel!

Reviewed October 16, 2018

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7.2
Very good
Naresh from Hong Kong SAR, China
Business traveler
DOUBLE SUPERIOR - ROOM ONLY
Stayed 2 nights in August 2018

not even water, hot water cattle in or even cup in the room!!! ”

before they use to have all these, i think hotel should not drop down their quality by doing these silly saving !! they can charge few bucks more but must have convenience to business traveler thx

Reviewed September 01, 2018

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9.6
Exceptional
ahrum from South Korea
Solo traveler
Stayed 1 night in July 2017

good”

very nice. the best in New York

Reviewed December 12, 2017

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8.8
Excellent
sonja from Switzerland
Solo traveler
Stayed 4 nights in December 2017

a great stay in new york”

when i compare the room rates of the lotte Palace Hotel to the ones of the Pennsylvania, then i know that i get a lot of value for my Money. excellent staff, great Location, will be back soon!

Reviewed December 06, 2017

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5.6
Grace from United States
Family with teens
Stayed 1 night in December 2016

So disappointed in a hotel that used to be the gold standard”

Have spent the last 10+ Christmas seasons at the Palace as part of post holiday girls trip with my daughters, sister and nieces. We choose the Palace for location, experience and because I stay there frequently as a business traveler. After my last few visits, I have two issues with the Palace. First, it hasn't kept up with other facilities, even after recent face lift: no 24 hour fitness access, limited lobby space, even "updated" rooms feel dated with limited AC that makes them feel hot and stuff in the winter. My biggest disappointment, though, is with the staff. After 3 separate people called us "girls" during our recent trip last week, my sister asked the man at the mail station not to use that term. She was leaving me a key at the time. When I picked up the key later, he said "give your sister a message for me. Tell her I think you're a very pretty girl." I was confused at the time, but enraged when I later realized he was mocking my sister for asking him to stop referring to middle aged woman as "girls." The gentleman was African American. I can't help wonder what reaction he would have had had we referred to him as a "boy." So, no, I wouldn't recommend the Palace to a friend, full stop.

Reviewed January 02, 2017

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9.6
Exceptional
RYAN from Philippines
Couple
Stayed 3 nights in December 2016

Iconic hotel for the holidays”

Easy access to subway, 5th Ave, and all the festivities at the Rockefeller Center. Amazing courtyard with its own giant Christmas tree. Great hotel and highly recommended :)

Reviewed December 31, 2016

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7.6
Very good
Therese from Australia
Solo traveler
Stayed 2 nights in December 2016

Room not ready at 11.15pm so a downgrade offered!”

I booked this hotel for my client travelling from Sydney, Australia with her 13 year old daughter, via DFW to NYC which is approx a 24 hour trip door to door. On arrival at Lotte New York Palace hotel they were told their room wasn't ready and offered a complimentary drink while they waited. They were then advised the room still wasn't ready so they were offered a downgrade to a lower room type which they accepted because they were exhausted. I have emailed the hotel 2 or 3 times and they state they offered a complimentary room service meal and a refund for the downgrade, but they wouldn't refund the first night's stay. Not very smart PR, not very good service and very sloppy housekeeping if a room has to be vacated by 11am but still isn't ready by 11pm. Yes the hotel was busy being 19th December, did they sell the room twice - they claim not. A hotel of this calibre should to much, much betterl.

Reviewed December 31, 2016

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7.2
Very good
David from Malta
Couple
Stayed 2 nights in December 2016

Nothing special”

My first stay in an American hotel. We tried to check in early after a long flight and although room was not available they did allow us to freshen up at the spa. Other than that the receptionists were not too helpful. The room was clean and modern, although the shower was odd design and the toilet was overflowing. There is no free water available and not even a kettle to do your coffee. The entrance is amazing with a grand staircase and hall.

Reviewed December 19, 2016

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7.6
Very good
Nathan from Israel
Couple
Stayed 5 nights in December 2016

We stay ussually at Waldorf. It is around the corner, but Not there”

With this rate no internet, no complementary water, no evening room prepair.

Reviewed December 16, 2016

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123
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