9.1
Exceptional
/10
(188 reviews)See what guests said
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9.1

Exceptional

Location rating score

Exceptional location - 2.95 kilometers from city center
Parking
Available
Popular landmarks
Lotte Observation Deck 20 m
Lotte Department Store 60 m
Lotte Center Hanoi 80 m
Embassy of Finland 80 m
Lotte Ba Đình 90 m
Embassy of Japan 220 m
Siêu thị điện máy Mediamart 320 m
Tohe Style 390 m
Ngoc Khanh Lake 400 m
Thu Le Park 410 m
Nearby landmarks
Vietnam Museum of Ethnology 1.6 km
One Pillar Pagoda 2.21 km
Ho Chi Minh Mausoleum 2.37 km
Temple of Literature & National University 2.41 km
Presidential Palace Historical Site 2.43 km
Vietnam Military History Museum 2.87 km
Hoa Lo Prison 3.61 km
St. Joseph's Cathedral 3.85 km
Old Quarter 3.98 km
Vietnamese Women's Museum 4.2 km
Lotte The Residence

"It was such a spacious place to stay for one person."

Shih - October 13, 2018
1 Bedroom Apartment - Guestroom Lotte The Residence
Lobby Lotte The Residence
Lobby Lotte The Residence
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Entire apartment
Free Wi-Fi

Lotte The Residence

Ba Dinh District, Hanoi, Vietnam - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room
  • Free Wi-Fi in all rooms!

  • Hot tub

  • Currency exchange

  • Sauna

  • Daily housekeeping

Your dates are popular among travelersUsers are booking a place in Hanoi every 7 minutes on Agoda.com
Value for money9.0
Location rating9.1
Nearest airportGia Lam Airport (VVGL)
Distance to airport8.0 km

Rooms available at Lotte The Residence

2 Bedroom Apartment
2 Bedroom Apartment
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 queen bed & 1 single bed
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3 Bedroom Apartment
3 Bedroom Apartment
...
  • Room size: 136 m²/1464 ft²
  • City view
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Three-Bedroom Apartment
Three-Bedroom Apartment
...
  • Room size: 140 m²/1507 ft²
  • 2 bathrooms
  • 1 queen bed & 1 single bed ...
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1 Bedroom Apartment
1 Bedroom Apartment
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 queen bed
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Club Floor Junior Suite
Club Floor Junior Suite
...
  • Room size: 61 m²/657 ft²
  • 2 single beds or 1 king bed
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Junior Suite
Junior Suite
...
  • Room size: 61 m²/657 ft²
  • 2 single beds or 1 king bed
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Deluxe Suite
Deluxe Suite
...
  • Room size: 99 m²/1066 ft²
  • 1 king bed
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Standard Deluxe Room
Standard Deluxe Room
...
  • Room size: 42 m²/452 ft²
  • 2 single beds or 1 king bed
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Room Assigned on Arrival
Room Assigned on Arrival
...
  • Shower
  • Kitchenette
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Twin Junior Suite
Twin Junior Suite
...
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    Frequently asked questions

    What time is check-in and check-out at Lotte The Residence?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

    How do I get to Lotte The Residence?

    A stay at Lotte The Residence also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the apartment. A stay at Lotte The Residence also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the flat. For those who wish to drive their own cars, Lotte The Residence has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Hanoi with private transportation, the apartment can arrange taxi service. If you're looking for an easy way to get around Hanoi with private transportation, the flat can arrange taxi service.

    What is the smoking policy at Lotte The Residence?

    Lotte The Residence does not permit smoking in any of its rooms, but allows smoking in designated areas.

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    Property ranking|Compared to 3,054 Hanoi properties
    See all rankings
    Room size
    102 sqm.
    Cleanliness score
    9.3/10
    Couples review score
    9.4/10
    Service score
    9.2/10
    Bigger than
    99
    %
    of Hanoi properties
    Better than
    98
    %
    of Hanoi properties
    Better than
    98
    %
    of Hanoi properties
    Better than
    95
    %
    of Hanoi properties
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    Overall rating:
    9.1
    Exceptional
    188 reviews
    Cleanliness
    9.3
    Facilities
    9.3
    Location
    9.1
    Read all reviews >
    What travelers say they love:
    Good Location and facilities
    Eng from Singapore
    Business traveler
    More about Lotte The Residence

    More about Lotte The Residence

    Offering quality accommodations in the sightseeing, culture, restaurants district of Hanoi, Lotte The Residence is a popular pick for both business and leisure travelers. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.

    Offering guests superior services and a broad range of amenities, Lotte The Residence is committed to ensuring that your stay is as comfortable as possible. The property offers access to a vast array of services, including free Wi-Fi in all rooms, 24-hour room service, 24-hour security, convenience store, daily housekeeping.

    Step into one of 258 inviting rooms and escape the stresses of the day, A selection of amenities can be found in most rooms, inlcuding flat screen television, carpeting, clothes rack, complimentary instant coffee, complimentary tea. The property offers wonderful recreational facilities such as mini golf course, yoga room, hot tub, fitness center, sauna to make your stay truly unforgettable. Lotte The Residence is your one-stop destination for quality accommodation in Hanoi.

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    Most talked about facilities

    Swimming Pool
    1 mention
    View
    1 mention

    What they offer

    10.0
    Exceptional

    "We enjoyed the stay."

    Nga

    |

    May 3, 2019

    View all reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Food and dining

    Breakfast options

    Asian
    Continental

    Restaurants on site

    Grill 63
    Cuisine:American, Asian
    Menu:Buffet, A-la-carte

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Reviews of Lotte The Residence from real guests

    Overall rating
    9.1
    Exceptional
    From 188 reviews
    9.8Room comfort and quality
    9.4Cleanliness
    9.3Facilities
    Agoda Reviews (155)Booking.com Reviews (33)
    Rating via Agoda9.1
    /
    10
    Exceptional
    Cleanliness9.3
    Facilities9.3
    Location9.1
    Service9.3
    Value for money9.0
    High score for Hanoi
    Rating
    9+ Exceptional (43)
    8-9 Excellent (8)
    7-8 Very Good (4)
    6-7 Good (1)
    <6 Below Expectation (3)
    Time of the year
    Mar - May (9)
    Jun - Aug (24)
    Sep - Nov (18)
    Dec - Feb (8)
    Don't miss out!Users are booking a place in Hanoi every 7 minutes on Agoda.com
    All guests (155)
    All room types
    All languages

    Show reviews that mention 

    Showing 59 verified guest comments
    123
    9.2
    Exceptional
    Shih from Malaysia
    Solo traveler
    1 Bedroom Apartment
    Stayed 2 nights in October 2018

    Really excellent stay”

    This was my fourth trip to Hanoi but my first trying Lotte the Residence. No regrets whatsoever. The lobby waiting area was beautifully furnished and front desk check in was efficient and very helpful. My unit was in the style of an apartment with one bedroom, a small kitchen, a living room with dryer and washing machine. It was such a spacious place to stay for one person. Facilities such as gym, pool, sauna and japanese baths were part of the package and was fantastic although the pool was outdoor and quite cold during the October weather. Breakfast was on the hotel wing's 63rd floor with wide choices of western, local and Korean food. My favourites were the seasonal fruits, the korean pancake, pho and the latte but staff were overly efficient. On 2 days, they cleared my plates before I actually finished, thinking I had left. Staff were fantastic everywhere, housekeeping, cafe, front desk, bellboy and security. It was a little pricy but well recommended.

    Reviewed October 13, 2018
    8.8
    Excellent
    Kim from Vietnam
    Business traveler
    2 Bedroom Apartment
    Stayed 1 night in June 2019

    Great Viewpoint & Location”

    With 65-Floor-Hotel, You can experience supurb viewpoint of Hanoi. Enjoy the aroma of west lake while taking a bath in your room. It will be one of the best moment ever in your life. Also, service was perfect and Evian Spa, Top of Hanoi was EXCEPTIONAL. If you are heading to Hanoi, I strongly recommend this spot for unique, luxurious experience. But keep in mind. There is NO FREE MEAL. You shall be ready to pay for it.

    Reviewed June 20, 2019
    10.0
    Exceptional
    Nga from Vietnam
    Family with young children
    1 Bedroom Apartment
    Stayed 1 night in April 2019

    Exceptional”

    We enjoyed the stay. One thing to note is that apartment resident can only access the outdoor pool for free and have to pay additional fees for indoor pool. If the weather is ok to swim outdoor that would be no problem

    Reviewed May 03, 2019
    7.2
    Very good
    Sugesh from South Africa
    Family with young children
    1 Bedroom Apartment
    Stayed 3 nights in June 2018

    Good but with encounters”

    It was a nice place but at 2 in the morning we heard someone fidling with packets and dishes In the kitchen when we checked there was no one there when we went back to our room there were noises again so we advised the recrption and they immediatly changed our room. There was nothing wrong with the new room It was actually very nice. There was definetly a inquisitive visitor from the other side in the old apartment. But harmless......

    Reviewed June 27, 2018
    6.8
    Good
    Sanjay from United States
    Couple
    1 Bedroom Apartment
    Stayed 2 nights in March 2019

    Great building”

    Far away from old quarter, great view of Hanoi from the building, nice view and rooms

    Reviewed August 21, 2019
    10.0
    Exceptional
    Boon
    Business traveler
    1 Bedroom Apartment
    Stayed 2 nights in July 2019

    Great stayed in Hanoi”

    I got a fabulous experience while visit here. Every single touch with comfy bed and well facilities. Hope to come back again soon.

    Reviewed July 20, 2019
    10.0
    Exceptional
    Yeonjung from South Korea
    Business traveler
    2 Bedroom Apartment
    Stayed 2 nights in September 2018

    Very Nice Room”

    Thank you for the welcome and kindness

    Reviewed September 10, 2018
    9.6
    Exceptional
    Eng from Singapore
    Business traveler
    1 Bedroom Apartment
    Stayed 1 night in March 2018

    ENG”

    Good Location and facilities

    Reviewed August 02, 2018
    2.0
    WOONG from South Korea
    Business traveler
    1 Bedroom Apartment
    Stayed 1 night in October 2019

    Poor Condition”

    Staffs are all awful and never had like bad situations before since I stayed in Lotte. They don't know how to talk and leave behind anything they made bad things. I will never ever recommend to anybody.

    Reviewed October 25, 2019
    7.6
    Very good
    Baik from South Korea
    Business traveler
    1 Bedroom Apartment
    Stayed 1 night in September 2018

    No TV in the master bedroom”

    it is quite uncomfortable.

    Reviewed September 26, 2018
    8.0
    Excellent
    Hyundo from South Korea
    Family with young children
    1 Bedroom Apartment
    Stayed 1 night in January 2020

    good”

    we was happy

    Reviewed May 07, 2020
    9.2
    Exceptional
    Jong from South Korea
    Business traveler
    1 Bedroom Apartment
    Stayed 3 nights in August 2019

    Best”

    Best

    Reviewed August 23, 2019
    3.2
    WOONG from South Korea
    Business traveler
    1 Bedroom Apartment
    Stayed 2 nights in October 2019

    Bad staffs”

    I will not never ever stay in this place. The staffs are not friendly and impolite.

    Reviewed October 28, 2019
    10.0
    Exceptional
    ouardda from Vietnam
    Family with teens
    2 Bedroom Apartment
    Stayed 2 nights in April 2019

    Exceptional”

    nous avons réservé un appartement avec un lit supplémentaire payant que nous n'avons pas eu

    Reviewed May 01, 2019
    10.0
    Exceptional
    hirofumi from Japan
    Business traveler
    1 Bedroom Apartment
    Stayed 5 nights in October 2019

    いつも利用させて頂いております”

    長期滞在向けのマンションタイプです。

    Reviewed March 04, 2020
    10.0
    Exceptional
    hirofumi from Japan
    Business traveler
    1 Bedroom Apartment
    Stayed 5 nights in February 2020

    長期滞在向け”

    ロッテホテルと同じビルで、レジデンスは いわゆるマンションです。大きな冷蔵庫 洗濯機と長期滞在向け ですね ちなみに冷蔵庫はホテルと違い 水のボトルしかないので 我々はチェックインするとすぐに ロッテスーパーで買い物します。

    Reviewed March 04, 2020
    10.0
    Exceptional
    hirofumi from Japan
    Business traveler
    1 Bedroom Apartment
    Stayed 1 night in October 2019

    いつも最高です”

    6日間の滞在と長いので 洗濯機があるのがいいです。

    Reviewed January 24, 2020
    10.0
    Exceptional
    hirofumi from Japan
    Business traveler
    1 Bedroom Apartment
    Stayed 4 nights in December 2019

    最高でした”

    スタッフさんの対応が最高です

    Reviewed January 24, 2020
    10.0
    Exceptional
    keisuke from Japan
    Business traveler
    1 Bedroom Apartment
    Stayed 2 nights in December 2019

    Exceptional”

    綺麗でしたー!

    Reviewed January 05, 2020
    9.6
    Exceptional
    hirofumi from Japan
    Business traveler
    1 Bedroom Apartment
    Stayed 5 nights in December 2019

    長期滞在向けです”

    ハノイに行くと 5日から6日ぐたい滞在します。レジデンスは 洗濯機等があり長期滞在には向いています。

    Reviewed December 31, 2019
    123
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