9.2

Exceptional
2.1% this month
/10
(201 reviews)See what guests said
Highly rated by guests – 93% would recommend
Housekeeping2
View1
See map

9.2

Exceptional

Location rating score

Exceptional location - 2.95 kilometers from city center
Exceptional for walking
Parking
Available
Walkable places
Lotte Department Store

30 m

Lotte Observation Deck

40 m

Lotte Center Hanoi

50 m

Lotte Ba Đình

80 m

Siêu thị điện máy Mediamart

290 m

Popular landmarks
Vietnam Museum of Ethnology

1.6 km

One Pillar Pagoda

2.2 km

Ho Chi Minh Mausoleum

2.4 km

Temple of Literature & National University

2.4 km

Presidential Palace Historical Site

2.4 km

Closest landmarks
Embassy of Finland

50 m

Embassy of Japan

220 m

United Nations Development Programme

380 m

Hanoi Botanical Zoo

590 m

Family Medical Practice Hanoi

610 m

Lotte The Residence

"So this stay everythink is good."

DAEBONG - May 9, 2022
1 Bedroom Apartment - Guestroom Lotte The Residence
 Lotte The Residence
Lobby Lotte The Residence
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Entire apartment

Lotte The Residence

Ba Dinh District, Hanoi, Vietnam - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Ba Dinh District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Mind - Body
Yoga room
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."
Announcements by hotel (1)
Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

  • Sauna

Value for money9.0
Location rating9.2
Nearest airportGia Lam Airport (NULL)
Distance to airport8.0 km

Rooms available at Lotte The Residence

2 Bedroom Apartment
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 queen bed & 1 single bed
Enter dates to see prices
1 Bedroom Apartment
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
3 Bedroom Apartment
...
  • Room size: 136 m²/1464 ft²
  • City view
  • 1 single bed & 1 queen bed ...
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Junior Suite
...
  • Room size: 61 m²/657 ft²
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Junior Suite
...
  • Room size: 61 m²/657 ft²
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Deluxe Suite
...
  • Room size: 99 m²/1066 ft²
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Standard Deluxe Room
...
  • Room size: 42 m²/452 ft²
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Room Assigned on Arrival
...
  • Shower
  • Kitchenette
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Standard Suite
...
    Enter dates to see prices
    Standard Suite
    ...
      Enter dates to see prices

      Frequently asked questions

      Does Lotte The Residence have a hot tub?

      A hot tub is one of the facilities available at Lotte The Residence.

      How much does it cost to stay at Lotte The Residence?

      Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

      What time is check-in and check-out at Lotte The Residence?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Lotte The Residence?

      Lotte The Residence is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the apartment know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Lotte The Residence also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the apartment. For those who wish to drive their own cars, Lotte The Residence has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. If you're looking for an easy way to get around Hanoi with private transportation, the apartment can arrange both taxis or car rental.

      Is breakfast offered at Lotte The Residence?

      Start your mornings right, with the continental and buffet breakfast options offered at Lotte The Residence. Children can enjoy breakfast offered with an additional charge of 310000 VND if not included in the room rate.

      What are my dining options at Lotte The Residence?

      To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

      What is the smoking policy at Lotte The Residence?

      Lotte The Residence does not permit smoking in any of its rooms, but allows smoking in designated areas.

      What restaurants are nearby Lotte The Residence?

      Lotte The Residence is located in Ba Dinh District, famous for good restaurants such as School Food, Top of Hanoi and Honest Kitchen Japanese Restaurant.

      What popular shopping places are close to Lotte The Residence?

      Located in the Ba Dinh District area, Lotte The Residence is close to great shopping choices like Lotte Department Store, Lotte Center Hanoi and Tohe Style.

      What are popular attractions near Lotte The Residence?

      Guests at Lotte The Residence can easily visit Ho Chi Minh Mausoleum, Presidential Palace Historical Site and Vietnam Military History Museum located in the Ba Dinh District area.

      What popular natural sightseeing spots are close to Lotte The Residence?

      Lotte The Residence is located in the Ba Dinh District area, which is famous for natural sightseeing destinations such as Cây ngọc lan.

      Show more questions
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      Explore the neighborhood

      What people love about Lotte The Residence

      • 10

        Exceptional

        "So this stay everythink is good."

        DAEBONG

        |

        May 9, 2022

      • 10

        Exceptional
        Location

        "Becoucse good location and good room condition."

        DAEBONG

        |

        May 9, 2022

      • 10

        Exceptional

        "Good accommodation with all amenities."

        Peshank

        |

        May 7, 2022

      Property ranking|Compared to 2,475 Hanoi properties
      See all rankings
      Room size
      102 sqm.
      Cleanliness score
      9.4/10
      Overall score
      9.3/10
      Service score
      9.4/10
      Bigger than
      99
      %
      of Hanoi properties
      Better than
      97
      %
      of Hanoi properties
      Better than
      96
      %
      of Hanoi properties
      Better than
      95
      %
      of Hanoi properties
      Overall rating:

      9.2

      Exceptional
      201 reviews
      Cleanliness
      9.4
      Facilities
      9.3
      Location
      9.2
      Read all reviews >
      What travelers say they love:
      Apartment are well kept need and super clean, staff are nice
      Ng from Thailand
      Business traveler
      More about Lotte The Residence

      More about Lotte The Residence

      Lotte The Residence

      Wake up to the wonder of Hanoi with a stay at Lotte The Residence, located only minutes from the heart of the city. Sampling the authentic culture of Hanoi is easy with a stay at Lotte The Residence, just 3.9 km from Old Quarter.
      Lotte The Residence provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the apartment's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the apartment's easy to book transportation services. The apartment provides taxi, car hire and shuttle services to help you get to where you want to go in Hanoi.
      Parking is always available, provided by the apartment for their driving guests. While lodging at this wonderful apartment, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The apartment's on-site laundromat, dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
      Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the apartment. The apartment is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
      Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The apartment provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms at Lotte The Residence include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
      The apartment also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea in some rooms. Lotte The Residence also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


      Dining and things to do

      Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the apartment. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Lotte The Residence is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
      Have fun at night with your travel companions right at the apartment's bar and nightclub. Guests of Lotte The Residence can even have groceries delivered to their room for cooking, using the apartment's special service. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
      Lotte The Residence offers wonderful recreational facilities for guests to enjoy. The apartment's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The apartment's on-site pool invites you every day for a cooling dip or a few refreshing laps.
      For those who hate to miss a workout, a trip to the apartment's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the mini golf course, yoga room and golf course on site in the apartment. Have some relaxing fun with family and friends at the library. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


      Around the property

      There are many attractions to discover within close proximity to Lotte The Residence. Engage in the city's best art at Vietnam Museum of Ethnology located 1.6 km away, where you can learn about the local art scene and buy original works.


      Reasons to stay here

      This apartment scored better than most with an overall rating higher than 95% of accommodations in the city.
      Past guests rate facilities here higher than 98% of the city's accommodation.
      This apartment stands above the rest with a cleanliness score that beats 97% of accommodations in the city.

      Show more
      Amenities and facilities
      Exceptional
      Facilities

      9.3

      Most talked about facilities

      Swimming Pool

      1 mention

      View

      1 mention

      Languages spoken

      • English
      • Korean
      • Vietnamese

      Accessibility

      • Wheelchair accessible

      Internet access

      • Free Wi-Fi in all rooms!
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Fitness center
      • Garden
      • Golf course [on-site]
      • Hot tub
      • Massage
      • Mini golf course
      • Nightclub
      • On-site entertainment
      • Sauna
      • Spa
      • Steamroom
      • Swimming pool [outdoor]
      • Yoga room

      Cleanliness and safety

      • Body thermometer
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Physical distancing of at least 1 meter
      • Professional-grade sanitizing services
      • Protective screens in common areas
      • Staff trained in safety protocol
      • Sterilizing equipment
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Bar
      • BBQ facilities
      • Bottle of water
      • Coffee shop
      • Grocery delivery
      • Kitchen
      • Restaurant [halal]
      • Restaurants
      • Room service [24-hour]
      • Vending machine

      Swimming & soaking

      • Hot spring bath

      Services and conveniences

      • Air conditioning in public area
      • Cash withdrawal
      • Concierge
      • Convenience store
      • Currency exchange
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Food delivery
      • Gift/souvenir shop
      • Invoice provided
      • Ironing service
      • Laundromat
      • Laundry service
      • Library
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Salon
      • Shops
      • Smoke-free property
      • Smoking area

      For the kids

      • Family room
      • Kids facilities
      • Playground
      • Swimming pool [kids]

      Access

      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Check-in [24-hour]
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms

      Getting around

      • Airport transfer
      • Car park [charges apply]
      • Car park [nearby]
      • Car park [on-site]
      • Rental car
      • Shuttle service
      • Taxi service

      Available in all rooms

      • Additional toilet
      • Air conditioning
      • Bathrobes
      • Bathtub
      • Carpeting
      • Closet
      • Clothes dryer
      • Clothes rack
      • Coffee/tea maker
      • Complimentary tea
      • Desk
      • Free bottled water
      • Free instant coffee
      • Free welcome drink
      • Full kitchen
      • Hair dryer
      • In-room safe box
      • Ironing facilities
      • Kitchenette
      • Kitchenware
      • Linens
      • Microwave
      • Mirror
      • Private bathroom
      • Refrigerator
      • Satellite/cable channels
      • Separate living room
      • Separate shower/bathtub
      • Shower
      • Slippers
      • Sofa
      • Swimming pool [direct access]
      • Telephone
      • Towels
      • Umbrella
      • Washing machine
      • Wi-Fi [free]
      • Wooden/parqueted flooring
      Food and dining
      Breakfast options
      • Asian
      • Continental
      Restaurants on site

      Grill 63

      • Cuisine: American, Asian
      • Menu: Buffet, A-la-carte
      Location
      54 Liễu Giai, Ba Dinh District, Hanoi, Vietnam, 100000
      Exceptional
      Location

      9.2

      Airports

      • Gia Lam Airport (NULL)
        8.0 km 28 min drive
      • Noi Bai International Airport (HAN)
        20.8 km 28 min drive

      Public transportation

      • Hanoi Railway Station
        3.1 km

      Hospital or clinic

      • Family Medical Practice Hanoi
        610 m

      Shopping

      • Night Market
        3.9 km

      Convenience store

      • On-site

      Cash withdrawal

      • ATM on-site
      What's nearby

      Popular landmarks

      • Vietnam Museum of Ethnology
        1.6 km
      • One Pillar Pagoda
        2.2 km
      • Ho Chi Minh Mausoleum
        2.4 km
      • Temple of Literature & National University
        2.4 km
      • Presidential Palace Historical Site
        2.4 km
      • Vietnam Military History Museum
        2.9 km
      • Hoa Lo Prison
        3.6 km
      • St. Joseph's Cathedral
        3.8 km
      • Old Quarter
        4.0 km
      • Vietnamese Women's Museum
        4.2 km

      Nearby landmarks

      • Lotte Department Store
        30 m
      • Lotte Observation Deck
        40 m
      • Lotte Center Hanoi
        50 m
      • Embassy of Finland
        50 m
      • Lotte Ba Đình
        80 m
      • Embassy of Japan
        220 m
      • Siêu thị điện máy Mediamart
        290 m
      • Tohe Style
        360 m
      • Ngoc Khanh Lake
        370 m
      • United Nations Development Programme
        380 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-5 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 6-10 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 11 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until12:00

      The property

      • Number of floors32
      • Number of rooms 258
      • Year property opened2014
      Property announcements

      Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

      Reviews of Lotte The Residence from real guests

      Provided by verified guests of Agoda
      9.2
      /
      10
      Exceptional
      Cleanliness9.4
      Facilities9.3
      Location9.2
      Service9.4
      Value for money9.0
      High score for Hanoi
      Rating
      9+ Exceptional (55)
      8-9 Excellent (10)
      7-8 Very Good (4)
      6-7 Good (1)
      <6 Below Expectation (4)
      Time of the year
      Mar - May (19)
      Jun - Aug (24)
      Sep - Nov (18)
      Dec - Feb (13)
      All guests (182)
      All room types
      All languages

      Show reviews that mention 

      Showing 74 verified guest comments
      1234
      9.2
      Exceptional
      Shih from Malaysia
      Solo traveler
      1 Bedroom Apartment
      Stayed 2 nights in October 2018

      Really excellent stay”

      This was my fourth trip to Hanoi but my first trying Lotte the Residence. No regrets whatsoever. The lobby waiting area was beautifully furnished and front desk check in was efficient and very helpful. My unit was in the style of an apartment with one bedroom, a small kitchen, a living room with dryer and washing machine. It was such a spacious place to stay for one person. Facilities such as gym, pool, sauna and japanese baths were part of the package and was fantastic although the pool was outdoor and quite cold during the October weather. Breakfast was on the hotel wing's 63rd floor with wide choices of western, local and Korean food. My favourites were the seasonal fruits, the korean pancake, pho and the latte but staff were overly efficient. On 2 days, they cleared my plates before I actually finished, thinking I had left. Staff were fantastic everywhere, housekeeping, cafe, front desk, bellboy and security. It was a little pricy but well recommended.

      Reviewed October 13, 2018

      See room deals

      8.8
      Excellent
      Kim from Vietnam
      Business traveler
      2 Bedroom Apartment
      Stayed 1 night in June 2019

      Great Viewpoint & Location”

      With 65-Floor-Hotel, You can experience supurb viewpoint of Hanoi. Enjoy the aroma of west lake while taking a bath in your room. It will be one of the best moment ever in your life. Also, service was perfect and Evian Spa, Top of Hanoi was EXCEPTIONAL. If you are heading to Hanoi, I strongly recommend this spot for unique, luxurious experience. But keep in mind. There is NO FREE MEAL. You shall be ready to pay for it.

      Reviewed June 20, 2019

      See room deals

      10.0
      Exceptional
      Nga from Vietnam
      Family with young children
      1 Bedroom Apartment
      Stayed 1 night in April 2019

      Exceptional”

      We enjoyed the stay. One thing to note is that apartment resident can only access the outdoor pool for free and have to pay additional fees for indoor pool. If the weather is ok to swim outdoor that would be no problem

      Reviewed May 03, 2019

      See room deals

      7.2
      Very good
      Sugesh from South Africa
      Family with young children
      1 Bedroom Apartment
      Stayed 3 nights in June 2018

      Good but with encounters”

      It was a nice place but at 2 in the morning we heard someone fidling with packets and dishes In the kitchen when we checked there was no one there when we went back to our room there were noises again so we advised the recrption and they immediatly changed our room. There was nothing wrong with the new room It was actually very nice. There was definetly a inquisitive visitor from the other side in the old apartment. But harmless......

      Reviewed June 27, 2018

      See room deals

      6.8
      Good
      Sanjay from United States
      Couple
      1 Bedroom Apartment
      Stayed 2 nights in March 2019

      Great building”

      Far away from old quarter, great view of Hanoi from the building, nice view and rooms

      Reviewed August 21, 2019

      See room deals

      10.0
      Exceptional
      Boon
      Business traveler
      1 Bedroom Apartment
      Stayed 2 nights in July 2019

      Great stayed in Hanoi”

      I got a fabulous experience while visit here. Every single touch with comfy bed and well facilities. Hope to come back again soon.

      Reviewed July 20, 2019

      See room deals

      10.0
      Exceptional
      Yeonjung from South Korea
      Business traveler
      2 Bedroom Apartment
      Stayed 2 nights in September 2018

      Very Nice Room”

      Thank you for the welcome and kindness

      Reviewed September 10, 2018

      See room deals

      9.6
      Exceptional
      Eng from Singapore
      Business traveler
      1 Bedroom Apartment
      Stayed 1 night in March 2018

      ENG”

      Good Location and facilities

      Reviewed August 02, 2018

      See room deals

      2.0
      WOONG from South Korea
      Business traveler
      1 Bedroom Apartment
      Stayed 1 night in October 2019

      Poor Condition”

      Staffs are all awful and never had like bad situations before since I stayed in Lotte. They don't know how to talk and leave behind anything they made bad things. I will never ever recommend to anybody.

      Reviewed October 25, 2019

      See room deals

      7.6
      Very good
      Baik from South Korea
      Business traveler
      1 Bedroom Apartment
      Stayed 1 night in September 2018

      No TV in the master bedroom”

      it is quite uncomfortable.

      Reviewed September 26, 2018

      See room deals

      8.0
      Excellent
      Hyundo from South Korea
      Family with young children
      1 Bedroom Apartment
      Stayed 1 night in January 2020

      good”

      we was happy

      Reviewed May 07, 2020

      See room deals

      9.2
      Exceptional
      Jong from South Korea
      Business traveler
      1 Bedroom Apartment
      Stayed 3 nights in August 2019

      Best”

      Best

      Reviewed August 23, 2019

      See room deals

      3.2
      WOONG from South Korea
      Business traveler
      1 Bedroom Apartment
      Stayed 2 nights in October 2019

      Bad staffs”

      I will not never ever stay in this place. The staffs are not friendly and impolite.

      Reviewed October 28, 2019

      See room deals

      10.0
      Exceptional
      DAEBONG from South Korea
      Business traveler
      1 Bedroom Apartment
      Stayed 2 nights in May 2022

      Good location and Good room condition”

      When I coming Hanoi usually use this stay. becoucse good location and good room condition. so this stay everythink is good. biz trip and all. I comming here. everythink good feel to me.

      Reviewed May 09, 2022

      See room deals

      10.0
      Exceptional
      Peshank from India
      Business traveler
      1 Bedroom Apartment
      Stayed 12 nights in April 2022

      Excellent ”

      One of the best location to stay for business & family traveler. Good accommodation with all amenities.

      Reviewed May 08, 2022

      See room deals

      10.0
      Exceptional
      Ng from Thailand
      Business traveler
      1 Bedroom Apartment
      Stayed 7 nights in April 2022

      Cleanliness”

      Apartment are well kept need and super clean, staff are nice

      Reviewed April 28, 2022

      See room deals

      10.0
      Exceptional
      Ng from Thailand
      Couple
      1 Bedroom Apartment
      Stayed 3 nights in April 2022

      Cleanliness and well managed ”

      Staff are nice apartment is super clean and well kept

      Reviewed April 19, 2022

      See room deals

      10.0
      Exceptional
      NGUYEN from Vietnam
      Couple
      1 Bedroom Apartment
      Stayed 1 night in March 2022

      Tốt”

      Good .

      Reviewed March 23, 2022

      See room deals

      8.4
      Excellent
      Eric from United States
      Couple
      1 Bedroom Apartment
      Stayed 1 night in January 2022

      Breakfast during covid restriction”

      Breakfast was included in the paid room rate and also informed hotel during checkin. However, breakfast restaurant is closed and only breakfast box was available. Front desk staff only informed to pick up in the morning but did not specify time. A welcome letter provided during check in noted breakfast time was 6am to 10am. When I arrived at 9:50am, I was informed breakfast box was closed at 9:30am. I would not recommend to have breakfast as part of room rate during covid restriction.

      Reviewed January 18, 2022

      See room deals

      10.0
      Exceptional
      ouardda from Vietnam
      Family with teens
      2 Bedroom Apartment
      Stayed 2 nights in April 2019

      Exceptional”

      nous avons réservé un appartement avec un lit supplémentaire payant que nous n'avons pas eu

      Reviewed May 01, 2019

      See room deals

      1234
      This is a popular property. Don't miss out!

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