Užsakyk dabar: Angsana Bintan

Labai gerai
Pagal 1766 apžvalgosŽiūrėkite, ką sakė svečiai
7,8
88% rekomenduotų draugui

Naujausi klientų komentarai

Agoda apžvalgos (1766)Booking.com apžvalgos (889)
7,8
Labai gerai
Pagal 1766 apžvalgos
Pasirinkti Keliautojo Tipą
Švara7,9
Įranga7,8
Vietovė8,3
Kambario komfortas ir kokybė8,1
Paslaugos8,3
Kainos ir kokybės santykis7,0
Pateikta patikrintų svečių Agoda
Filtruoti svečių komentarus pagal:
Kalba
English
日本語
简体中文
한국어
daugiau
Kambario tipas
Salos gaivos kambarys
Jūros brizo kambarys su karalienės lova
Jūros brizo kambarys su dviem lovomis
Salos liukso numeris
daugiau
Rūšiuoti pagal
Rodomi 1519 patikrintų svečių komentarai
7,2
Labai geras
Karen iš Vietnamas
Pora
Salos gaivos kambarys
Viešėta 3 naktys 2018 m. kovas
Nice Resort; over-priced food”
This resort seemed very family-friendly, with lots of room for kids to run around and three swimming pools. However, the surf was quite high all the time we were there--I would not trust young kids near it without very close adult supervision. Rooms were clean and well-maintained; however, the floors quickly became very damp every time we turned off the AC. They were slick and I was concerned about my elderly mother's safety. There didn't seem to be any way to control the humidity without turning the AC on high. Location is very peaceful--nice for strolling, biking, jogging on nearby roads. It is very close to the Laguna golf course. There are guided hikes, bike rides, and other activities, a kids' club, and an on-site conservation unit that rescues sea turtles. Main complaint is that food is poor value; too isolated to make other dining options practical. The included breakfast buffet is great; other meals are tasty but expensive.
Apžvelgta 01 balandžio 2018
Dear Karen, Thank you for staying with us and for providing this valuable feedback. It is great to learn that our secluded location and resort setting as well as our activities had met your expectations during your stay. I am saddened to know that you were not satisfied with the room’s floor condition. Please be assured that your feedback has been looked into seriously and shared with the respective head of department for soonest follow up. Meanwhile, I note that you are concerned with our pricing as you feel that it does not reflect value for money. To be inline with the competitive market, we do carry out regular surveys of other hotels in Bintan and I can assure you that our prices are in line with the competitors here on the island. Hopefully we would be able to take care of you again the next time you are in Bintan. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
10,0
Išskirtinis
nikolay iš Kazachstanas
Šeima su mažais vaikais
Salos gaivos kambarys
Viešėta vieną naktį 2018 m. kovas
Great weekend getaway”
I enjoyed the numerous facilities. Besides swimming pool there are tennis table, pool table, fusball game, gym facility and kids club. I enjoyed these with my 5 years old daughter and would recommend it to other parents
Apžvelgta 01 balandžio 2018
Dear nikolay, It is lovely to know that you have had an enjoyable holiday in our resort and our hotel’s facilities have successfully met your expectations during your stay. Thank you for staying with us and I would love to invite you to return to Angsana Bintan for another weekend gataway. Sincerely, Nicolas B. Hotel Manager
Atsakyta 13 balandžio 2018
Angsana Bintan
7,2
Labai geras
ANG iš Singapūras
Pora
Salos gaivos kambarys
Viešėta 2 naktys 2018 m. kovas
My Angsana Eperience”
The staff are all very well trained and courteous. They serve you with a ready smile and has initiative. They are also very accommodating. The resort fronts a lovely beach which is only a stone's throw from the hotel rooms. My room has a wonderful view of the sea and I wake up each day to the sounds of gentle lapping waves and birds chirping. From my balcony, I can also see the lovely colours in the sky as the sun rises slowly. It is always very relaxing to frolic on the long stretch of beach and swim in the sea with gentle waves. There are interesting activities scheduled each day by the hotel. On weekends like Fridays and Saturdays, there is BBQ Dinner at the beach front. The beach is filled with very "happening" music from a live DJ and plenty of food. The music in the air along the beach front makes you want to dance. The whole ambience is really "party in the air"... even with pop corn carts and candy floss carts. Both children and adults enjoy the BBQ dinner alot!
Apžvelgta 20 kovo 2018
Dear ANG, Thank you very much for your review. We are very delighted to hear that you enjoyed your overall stay at the Angsana Bintan and in particular our guestroom, the view as well as our activity. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. Your comment on our associates is highly appreciated. Let me assure you that your compliment will be shared with the team. Allow me to thank you for having chosen to stay with us and I look forward to welcoming you back again to our resort in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,8
Puiku
Daniel iš Lenkija
Šeima su mažais vaikais
Salos liukso numeris
Viešėta 4 naktys 2018 m. kovas
Great, but...”
Location itself is great. Beautiful beach with fine white sand. The issue is tar although staff is keeping beach as spotless as possible. Without their constant effort not only beach would be full of rubbish and debris it also helps turtles to come back and lay eggs. Accommodation- clean, spacious and comfortable with some pretty good views from higher floors. Lower floors come with patio which is perfect for toddlers. Food is the massive let down. Overpriced and far away from being good (both at the beach and at the lotus cafe). Definitely something to improve on with those astronomical prices. Alternatives for dinner sick as Saffron and Indonesian are even more expensive alternatives, but at least have a great setting and tasty food. To be clear waiting staff and not only waiting, but all staff in the hotel does know what customer service means. Well done to everyone - keep it up
Apžvelgta 15 kovo 2018
8,8
Puiku
Sandra iš Singapūras
Grupė
Salos liukso numeris
Viešėta 3 naktys 2018 m. kovas
Wonderful weekend break”
My friends and her family (group of 8) went to Angsana Bintan for a break. The staff are super helpful and friendly - a joy during holidays Rooms are very clean and neat, though a bit old. Meals are okay, but expensive for resorts (though expected) Only downside is there are oil slicks in the seawater - NOT advisable to enter the sea. Instead enjoy the water in the pool.
Apžvelgta 12 kovo 2018
Dear Sandra, I am happy to hear that we were able to deliver the true experience of Angsana Bintan to you and your friends. Thank you for your gracious comment on our staff; they are pleased to know that they had fully lived up to your expectations. Please plan for a return visit and I look forward to welcoming you once again to our resort sometime in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
7,2
Labai geras
Kwan iš Singapūras
Pora
Salos gaivos kambarys
Viešėta vieną naktį 2018 m. kovas
Labai geras”
you will be happy if you only decide to spend the whole trip at the resort, Gym, beach and a pool. not really a place for someone who wants to do some shopping and tour
Apžvelgta 11 kovo 2018
Dear Kwan, Thank you for sharing your experience on Agoda following your stay in Angsana Bintan. I am pleased to know that we were able to provide you with a memorable experience. Our hotel is designed with a unique setting of a lush rainforest and a pristine beach, we are indeed the perfect place to relax and unwind away from a busy city life. I am glad that this has not affected your stay. Please do plan to visit us once again. The team and I are looking forard to your return visit. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,8
Puiku
Cristine iš Singapūras
Pora
Jūros brizo kambarys su karalienės lova
Viešėta 2 naktys 2018 m. kovas
Puiku”
The staff are real gems on these place, very friendly and accommodating. Room is clean. Comfortable bed. I usually bring my own toiletries but I used the ones provided by the resort bec the scent is so good. Saturday dinner grill is still a thumbs up. An option to dine at Banyan Tree is a good idea bec Treetops has a very nice ambiance and real good food. We enjoyed the dinner at Saffron too. Few cons, the beach has tar balls at this time. :( The relaxing feels by the beach lessened (compared January last year) due to loud music all day. Missed the musicians at the Saturday Grill. Can improve the buffet breakfast.
Apžvelgta 10 kovo 2018
Dear Cristine, It is a great pleasure for me to hear about your lovely experience with Angsana and Banyan Tree Bintan, I am glad that our team managed to not just meet your expectations but also exceed. I have shared your gracious comment with the team here and they are very happy to know that they could exceed your expectations. We are sorry to hear that the oil brought in by the tide has affected your otherwise good impression of the resort. We would like to assure you that we have a team of staff who clean the beach daily to minimize inconveniences to our guests. Meanwhile, your feedback regarding our breakfast has been noted by our Executive Chef for further review. I look forward to the opportunity of welcoming you back again to our resort in the near future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,0
Puiku
Evelyn iš Singapūras
Pora
Salos gaivos kambarys
Viešėta 2 naktys 2018 m. kovas
Na”
Na
Apžvelgta 08 kovo 2018
Dear Evelyn, Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon. Sincerely, Nicolas B. Hotel Manager
Atsakyta 22 kovo 2018
Angsana Bintan
9,2
Išskirtinis
Manisha iš Singapūras
Grupė
Salos gaivos kambarys
Viešėta vieną naktį 2018 m. kovas
Surprise Birthday Party for large group”
The place is beautiful and is managed by courteous staff. My wife had organised a surprise birthday party which was on the beach and the setting was lovely and the food very good. Other than the heat from the sun, the place was tranquil and serene with the lovely blue water and a white sandy beach. Loved it and will go again.
Apžvelgta 08 kovo 2018
Dear Manisha, Thank you for taking the time to give feedback on your recent stay at Angsana Bintan. Indeed we are very proud of the unique setting surrounds us that allow stunning ocean view amidst lush rainforest. The tranquility boasts peacefulness making us the perfect place to relax and unwind. I am delighted to know that we are able to create a memorable stay for special birthday party and to exceed your expectations with our personalized service. Our team is trying hard to anticipate our guest needs and provide individual experiences. Your gracious comment on the team made me proud and reinforces our belief into their professionalism and dedication. I am looking forward welcoming you back soon for your next special occasion. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,8
Puiku
Jennifer iš Singapūras
Šeima su mažais vaikais
Salos gaivos kambarys
Viešėta vieną naktį 2018 m. kovas
Nice but expensive ”
Breakfast and staff are great. The view are awesome but quite expensive
Apžvelgta 06 kovo 2018
Dear Jennifer, I am truly delighted to learn that we were able to create a memorable experience for you and that you had an enjoyed the breakfast at our Lotus café as well as our hospitality. I have taken note of your comment on our pricing structure and let me assure you that our prices are still competitive with those of other resorts in the area. Thank you for your compliments of our associates. Your comment has been shared with the team and motivates us to constantly work on ourselves and the Angsana standard ensured. I look forward to welcoming you once again to our resort sometime in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,8
Puiku
Han iš Singapūras
Šeima su mažais vaikais
Salos gaivos kambarys
Viešėta 2 naktys 2017 m. rugsėjis
Nice pool and beach”
Brought my son to the pool and beach and had a good time. Probably the breakfast can be better managed.
Apžvelgta 04 kovo 2018
Dear Han, I am grateful to hear that you and your family enjoyed our pool and our beautiful 1.1 km long private white sandy beach. I have taken note on your comments regarding our breakfast and it has been shared with our department head concern for further a follow up. Again, thank you for your feedback and I look forward to welcoming you back soon. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,8
Puiku
Josue iš Peru
Pora
Salos gaivos kambarys
Viešėta 3 naktys 2017 m. gruodis
Good Resort”
Good Resort but a little expensive.
Apžvelgta 18 vasario 2018
Dear Josue, I am pleased to learn that you had an enjoyable time with us. As for the price, we do carry out monthly surveys of the other competitive hotels in the area and try to be inline with the market. Please be assured that we are adressing this issue. The team and I are looking forward to welcome you back to Angsana Bintan once again. Sincerely, Nicolas B. Hotel Manager
Atsakyta 07 kovo 2018
Angsana Bintan
8,0
Puiku
Helena iš Australija
Pora
Jūros brizo kambarys su karalienės lova
Viešėta 3 naktys 2018 m. vasaris
Weekend away”
Very efficient service online. Emailed to let them know of my arrival and the response was that day with all the information I needed to know. Excellent organization for pick up from the ferry to the hotel. On arrival the service was great. Shown to our room which was our first disappointment. Dark and stuck in the corner of the building. We asked to be moved which was granted after a few discussions with a much nicer and open room. We have stayed on Bitan before in another resort. Personally, I liked the resort we had stayed on previously. It was cheaper for a lot more than this resort had to offer, the grounds and the pool area were lovely and big. This pool area I didn't like. It had no atmosphere and not enough lounges around the pool and small. The dining for breakfast was excellent with quite a few dishes to choose from. Dinner I can't say the same. The food was good the service was not!!. It was not busy and we waited for our dinner for 40 mins. I also noticed the couple next to us had to wait. If you have not had the experience to compare this resort with another it would still be a very enjoyable holiday.
Apžvelgta 18 vasario 2018
Dear Helena, Thank you for your review. It is sad to learn that we were unable to meet your expectations fully during your recent visit to Bintan. As you would have noted during your stay, our hotel runs at a very high occupancy during week-ends and therefore, the pool side is normally a very busy place during these days. We have a lot of sun loungers for a hotel with 113 guest rooms. We also have sun loungers on the beach for guests use. In case a guest requires one and is unable to get one as all available loungers are occupied, our pool attendants would be more than happy to assist you find one. I have also noted your feedback on the slow service in our restaurant and shared it with the concerned Department Head for improvement. At the end of the day, I am grateful that the issue didn’t take away the good experience completely and that you still had a memorable stay at Angsana Bintan. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
9,2
Išskirtinis
Ragnhild iš Norvegija
Pora
Salos gaivos kambarys
Viešėta 9 naktys 2018 m. sausis
Angsana Bintan”
We spent 9 days in beginning of February at Angsana Bintan and enjoyed every day. We booked an inexpensive room by Agoda and got a nice sea view room in 4th floor as close to the beach as possible! We really enjoyed sitting at the corner balcony overlooking the beautiful beach and the sea. The service was good and the staff friendly. The buffet breakfast was included in the price and had a large selection of food. Lunch and dinner was relatively expensive. We were impressed of all the work the hotel did to keep tar away from the beach. The hotel had a nice garden with a large swimming pool. Sometimes we saw the monkeys that lived in the tropical forest behind the hotel. We can recommend Angsana Bintan resort.
Apžvelgta 14 vasario 2018
Dear Ragnhild, Allow me to thank you for your review. I am happy to note that our unique setting of natural rainforest and stunning white beach has exceeded your expectations. It is also great to hear that the service was good and staffs were friendly. I have taken note of your comment about the prices of lunch and dinner. May I highlight to you that we do carry out regular surveys to ensure that we are inline with the competition in terms of pricing. I am pleased to know that overall, you have had a good experience with us and we look forward to your return visit. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
7,2
Labai geras
Isaac iš Singapūras
Šeima su mažais vaikais
Salos gaivos kambarys
Viešėta 3 naktys 2017 m. birželis
alright”
not worth the money
Apžvelgta 13 vasario 2018
Dear Isaac, Thank you for taking the time to share this valuable feedback. I note that you are concerned with our pricing as you feel that it does not reflect value for money. To be inline with the competitive market, we do carry out regular surveys of other hotels in Bintan and I can assure you that our prices are in line with the competitors here on the island. I hope this would not be your last stay and I look forward to welcoming you and your family back to Angsana Bintan in the future Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
7,6
Labai gerai
SEUNG iš Singapūras
Šeima su mažais vaikais
Salos gaivos kambarys
Viešėta 2 naktys 2018 m. vasaris
So so”
only good thing is location, near to ferry terminal. stayed in island chill for 2 nights and found this is not a 5 star resort. room is old and small. Foods at the restaurant were not so good. Beach was quite good not a good time for now to go as there are many tar balls on the beach and not easy to remove!
Apžvelgta 09 vasario 2018
Dear SEUNG, Thank you for sharing your experience with us. I am very happy to hear that our location and environment is enjoyable for you during your stay. Let me also assure you that we are focusing on room maintenance. I have also noted your comments in regards to our food; please rest assured that this is being adressed with the Head of Department and will ensure that follow-up is taken. Meanwhile, we are sorry to hear that the oil brought in by the tide has affected your otherwise good impression of the resort. We would like to assure you that we have a team of staff who clean the beach daily to minimize inconveniences to our guests. I look forward to welcoming you back to Angsana Bintan. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,0
Puiku
Margaret iš Jungtinė Karalystė
Pora
Salos gaivos kambarys
Viešėta 6 naktys 2018 m. sausis
Labai gerai”
Hotel requires upgrading. Staff are extremely helpful and friendly. Breakfast excellent and lots of choice. Dinner in all the restaurants including the Banyan Tree was rediculously expensive and not particularly good. Excellent golfcourse with some spectacular views.
Apžvelgta 18 sausio 2018
Dear Margaret, Allow me to thank you for taking your time to write us a review. I am glad that we were able to deliver friendly and genuine service for you during your stay with us. Your observation for necessary improvements are correct. We have indeed started a rigorous upkeep program for all our rooms and are in the process of addressing the mentioned issues but are goes without saying that this should not affect your experience. Meanwhile, I am making sure that your comment on the prices is taken into account when we review our pricing structure. I look forward to welcoming you once again to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
9,6
Išskirtinis
Ayse iš Indija
Šeima su mažais vaikais
Salos šeiminis liukso numeris
Viešėta 6 naktys 2018 m. sausis
Staff were wonderful, food was good, rooms were spacious and comfortable. Children loved the pool. ”
Staff were so kind and helpful making us happy throughout. Unfortunately the beach suffers from oil pollution on certain tides which was a shame but did not spoil our holiday
Apžvelgta 15 sausio 2018
Dear Ayse, Thank you for taking time to share these comments. I am glad that we were able to live up to your expectations and that you have had a pleasant stay. I look forward to welcoming you back to Angsana Bintan for another getaway. Sincerely, Nicolas B. Hotel Manager
Atsakyta 30 sausio 2018
Angsana Bintan
9,6
Išskirtinis
Roberto iš Italija
Pora
Salos gaivos kambarys
Viešėta 2 naktys 2018 m. sausis
Food ”
It was my 3rd visit to Angsana resort. Everything was excellent, except for food which we found quite overpriced and quality not justified for such price. We dine at Indonesian restaurant (Bayang Tree) as well and found quality quite disappointing (fish and lamb tasted as they werer not fresh but frozen...) . Nothing to say about service and ambience which were simply Excellent!
Apžvelgta 08 sausio 2018
Dear Roberto, Thank you very much for coming back to our beautiful resort for another stay and for the feedback. It is with regret that I have taken note of your dissatisfaction as you felt that we are overpriced. Nevertheless, let me assure you that we are doing our utmost to find solutions to get better quality products at reduced prices and that any savings will reflect in our prices in future. Meanwhile, your concern regarding our food quality has been brought up during a meeting with the Executive Chef for follow up. I hope that you will give us another opportunity to look after you on your next visit to Bintan. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
5,2
Sundeep iš Indija
Šeima su mažais vaikais
Jūros brizo kambarys su dviem lovomis
Viešėta vieną naktį 2017 m. gruodis
Last minute travel for Christmas Holiday”
The service staff is very prompt and warm. Food is below average and expensive. They need to work on it extensively.
Apžvelgta 25 gruodžio 2017
Dear Sundeep, Thank you for taking your time to write us a feedback. I am happy to know that our hospitality has exceeded your expectations. Please accept my apology for the shortcomings in our food price and quality; your comments have been shared with the respective head of departments and will ensure that follow-up is taken. I hope for another opportunity to welcoming you back to our resort sometimes in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
10,0
Išskirtinis
Vignesh iš Indija
Šeima su mažais vaikais
Salos liukso numeris
Viešėta 2 naktys 2017 m. gruodis
Wonderful experience..worth for money spent”
Could include Indian food in hotel menu
Apžvelgta 21 gruodžio 2017
Dear Vignesh, It is delighted to know that you had a wonderful experience during your stay with us at Angsana Bintan. I am happy to note that we had exceeded your expectation. I have noted your comment on the need to include Indian food and shared to our Executive Chef, and this is being taken into consideration when reviewing the menu. Hopefully you will let us take care of you again whenever you are in Bintan sometime in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
10,0
Išskirtinis
Dan iš Singapūras
Šeima su mažais vaikais
Salos gaivos kambarys
Viešėta 2 naktys 2017 m. gruodis
Very family friendly hotel”
Great private beach, nice kids club with lots of toys~ we had a good time there~ The food are great, especially for the ones in Banyan Tree; If the restaurant can have more non spicy food, that would be great!
Apžvelgta 18 gruodžio 2017
Dear Dan, I am pleased to note that we were able to provide you and your family with an enjoyable stay. It was indeed a pleasure to have had the opportunity of looking after you and I hope it would not be the last. I look forward to welcoming you and family to Angsana Bintan once again. Sincerely, Nicolas B. Hotel Manager
Atsakyta 24 gruodžio 2017
Angsana Bintan
8,0
Puiku
Dharmayanti iš Indonezija
Verslo keliautojas
Salos gaivos kambarys
Viešėta vieną naktį 2017 m. lapkritis
OK for Bintan Resorts Area”
Nice hotel but lack of activities
Apžvelgta 13 gruodžio 2017
Dear Dharmayanti, Thank you for taking your time and share your experience with Angsana Bintan. It is regretful for me to hear that the information of our 101 Things To Do within and around the resort didn’t reach you while you were here. I hope on your next visit you will be able to experience our activities such as ATV ride, yoga, nature walk, jungle trail trek, and many more. I hope that to welcome you back sometime soon. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,4
Puiku
Sabrina iš Singapūras
Grupė
Salos gaivos kambarys
Viešėta 2 naktys 2017 m. gruodis
Enjoyable beach holiday ”
I spent two nights at Angsana Hotel. It was a great stay overall with a nice birthday celebration. The spa was very good and the massages were relaxing.
Apžvelgta 12 gruodžio 2017
Dear Sabrina, It is a great pleasure for me to hear about your lovely experience with Angsana Bintan. I am delighted to know that we are able to create a memorable stay for you and to exceed your expectations with our personalized service. Your gracious comment on the team made me proud and reinforces our belief into their professionalism and dedication. I am looking forward welcoming you back soon for your next special occasion. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,4
Puiku
sandesh iš Indija
Pora
Jūros brizo kambarys su karalienės lova
Viešėta vieną naktį 2017 m. lapkritis
good weekend getaway”
excellent staff at front office and at restaurants, clean rooms and superb beach facing balcony. pool was clean and well maintained. being vegetarian not many options but decent pizzas were available. could not explore the island as we stayed for only one day.
Apžvelgta 07 gruodžio 2017
Dear sandesh, It is a great pleasure for me to hear about your lovely experience with Angsana Bintan. Thank you for sharing your experiences and recognizing our associates’ efforts of providing experiences. I have shared your comment with the team, they are very grateful to be able to exceed your expectations. I hope on your next visit you will get to explore the island. Meanwhile, I look forward to welcoming you again to our resort in the near future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,8
Puiku
Hyatt iš Honkongas
Grupė
Salos gaivos kambarys
Viešėta vieną naktį 2017 m. gegužė
Racist and sexist”
At the check-in counter, it was too obvious that the staff ranked us by race. The whole bunch of guests arrived at the exact same time from the same shuttle bus, but the white guests got checked in first, then 40 minutes later I and other Chinese/Korean guests got checked in, by the time we finished the Indian guests were still waiting.... At the beach, I saw two white guys renting some nice snorkel, so I and my cousin (both girls) went to the beach counter to rent the same. The staff was staring at my breasts! Then asked in disbelief that the room is under my name! It's 2017, girls go book resort holidays without guys too! He handed me the oldest snorkels he had in stock - ---the part that supposed to be transparent was all yellow. I asked for another pair and he stared at me again.... The service staff at the restaurants are very nice, they are mostly nice, just not nice enough to give all guests equal service.
Apžvelgta 01 gruodžio 2017
Dear Hyatt, Thank you for taking the time to provide feedback in reference to your stay at Angsana Bintan. I would like to apologize for the rude and unprofessional way you were treated at our establishment during your stay with us. Such behavior is completely against our Angsana service culture and standard of service. Allow me together with my department concern to look at these areas for further improvement. I am sure you will be immersed in our bespoke service for your next visit and return home with fulfilling memories and an indelible experience. Meanwhile, I am happy that our restaurant team did excellent in meeting your expectation. I am pleased to let you know that I have shared your compliment towards the team on our notice board. I look forward to the opportunity of welcoming you back again to our resort in the near future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
7,2
Labai geras
Eddy iš Malaizija
Šeima su mažais vaikais
Jūros brizo kambarys su dviem lovomis
Viešėta 2 naktys 2017 m. rugpjūtis
Nice hotel good price”
Food is too pricey
Apžvelgta 24 lapkričio 2017
Dear Eddy, Thank you for your feedback. I am glad to know that you have enjoyed your stay with us. Your feedback of the food price has been noted. I am making sure that it is taken into account when we review our pricing structure. I look forward to welcoming you back again to Angsana Bintan in the near future. Sincerely, Nicolas B. Hotel Manager
Atsakyta 30 lapkričio 2017
Angsana Bintan
6,0
Yuwono iš Singapūras
Pora
Salos gaivos kambarys
Viešėta vieną naktį 2017 m. lapkritis
The hotel was good, but bintan is overrated”
The hotel staffs were very helpful and friendly, and the beach was quite nice. The facilities were quite standard and rather old, while food was very disappointing and overpriced. Overall, bintan is too overrated.
Apžvelgta 21 lapkričio 2017
Dear Yuwono, I am delighted to know that you are impressed with our staff’ friendliness and the white sandy beach. It is disappointing to hear that our facilities did not meet your expectations. However please rest assured that we do have a regular maintenance program in place to keep our facilities in their best condition for our guests but are goes without saying that this should not affect your experience. Your concerns over the prices have been also noted and brought to the attention of the team for follow up. We do carry out regular competitive surveys and adjust our prices accordingly. Thank you for having chosen to stay with us and I look forward to welcoming you to Angsana Bintan once again. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
9,6
Išskirtinis
Rajan iš Singapūras
Pora
Salos gaivos kambarys
Viešėta 2 naktys 2017 m. lapkritis
Super Friendly staff”
Loved our 2 night stay at Angsana Bintan. Activities we enjoyed: Baby turtles sea release, ATV driving We also tried the spa, but felt the cost was a bit expensive Rooms were excellent, they helped us join the beds when we checked in and was very comfortable. Breakfast spread was decent and they had quite a few options from making your own noodles, to an egg chef station. We didn't try any of the restaurants at the resort, so cant comment on the dining options. There were shuttle buses to nearby Plaza Lagoi, but they were quite infrequent and the plaza itself was deserted with handful of shops open. Only a few restaurants were open, although highly recommend Warung Yeah at Plaza Lagoi. Transportation was very expensive, when we wanted to travel to other parts of island and asked through the resort it was quite expensive ($35 for a return trip that took 10 mins each way). I think you can get better rates through taxis Overall it was a pleasant experience and was accommodation was excellent value for money.
Apžvelgta 12 lapkričio 2017
Dear Rajan, Thank you very much for taking the time to share your experience with us. I am pleased to learn that your stay was overall enjoyable and that you have had a good time with us. It is a pleasure for us to know that our baby turtle sea release and ATV riding have successfully met your expectations perfectly. Once again, thank you for sharing your experience with us and we look forward to welcome you back to Angsana Bintan. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
6,8
Gerai
SHEELA
Šeima su mažais vaikais
Salos šeiminis liukso numeris
Viešėta vieną naktį 2017 m. lapkritis
place is good but lots of mosquitoes”
the dining area does not have Aircon and this is really awful during evening time as there are lot of mosquitoes , even during the day time it was quite hot to lunch around. The kids indoor play area is good. Spa is over rated. the pool area is cleanly maintained where as there is one more pond which is attracting lot of mosquitoes around. the rooms are clean and quite expensive to the location. they do not have much recreation facilities as such. Would give 3/5.
Apžvelgta 07 lapkričio 2017
Dear Anonymous, Thank you for your feedback of your stay at Angsana Bintan. Unfortunately, our unique rain forest and jungle location has not only positive sides. Mosquitoes are part of the habitat and we do spray and fogging regularly in environmental friendly way. We also provide complimentary mosquito repellent in our public areas such as the pools, the beach and the restaurants for our guests. Meanwhile, our all day dining, Lotus Café, is designed with a style that promotes openness to allow vast outdoor view of the jungle. Being in the tropical island humidity can go high especially when the ocean breeze is not there. I am sorry if this was out of your expectations and be assured that we will check the possibility to address this issue in future. As for the prices, I am making sure that this has been taken into account when we review our pricing structure. I look forward to seeing you back again to our resort sometimes in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
10,0
Išskirtinis
Akiyo
Pora
Jūros brizo kambarys su karalienės lova
Viešėta 2 naktys 2017 m. lapkritis
Great Experience!”
Our experience there was great!! We booked very last minute so it wasn't cheap but they upgraded our room for free!! Excellent services from friendly staffs made us feel relaxed and welcomed. Also enjoyed Indonesian traditional buffet and international buffet at night. It was fantastic that we could contributed for coral planting. We'd love to stay there again.
Apžvelgta 06 lapkričio 2017
Dear Anonymous, Thank you for the wonderful feedback. I am pleased to know that we were able to provide you with a memorable experience. I have shared your gracious comment of our team and they are very happy to hear that they can exceed your expectations. Please do plan to visit us once again. The team and I are looking forward to your return visit. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,4
Puiku
Maheswari iš Singapūras
Pora
Salos gaivos kambarys
Viešėta 2 naktys 2017 m. lapkritis
Relaxing”
No Comments
Apžvelgta 06 lapkričio 2017
Dear Maheswari, It is delighted to know that you had a wonderful experience during your stay with us at Angsana Bintan. I hope to welcome you soon back to our jungle and beach resort in Bintan. Sincerely, Nicolas B. Hotel Manager
Atsakyta 07 lapkričio 2017
Angsana Bintan
10,0
Išskirtinis
Urs iš Šveicarija
Pora
Jūros brizo kambarys su karalienės lova
Viešėta 2 naktys 2017 m. rugsėjis
Excellent hotel”
Everything was well-organized and service standards throughout hotel was consistently good.
Apžvelgta 03 lapkričio 2017
Dear Urs, I am truly happy to hear that we were able to deliver the true experience of Angsana Bintan to you during your stay with us. Once again thank you for choosing our hospitality and for taking the time to share your observations with us. We look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Nicolas B. Hotel Manager
Atsakyta 06 lapkričio 2017
Angsana Bintan
7,6
Labai gerai
man iš Honkongas
Keliauju vienas
Salos gaivos kambarys
Viešėta 2 naktys 2017 m. spalis
Labai gerai”
This hotel is good , staff is very friendly and when I book the hotel I recommend the birthday decoration ,they really help me do that,so is make me surprise. But room is not clean
Apžvelgta 01 lapkričio 2017
Dear man, I am glad to hear that we were able to deliver the true experience of Angsana Bintan to you during your stay here. It was our pleasure to be able to take part in the Birthday celebration. Your comment on the cleanliness issue has been looked very seriously, kindly rest assured that I have shared to the concerned department head for a thorough investigation and follow up. Despite the shortcomings, I am very pleased to note that you enjoyed the service. I am looking forward welcoming you back soon for your next special occasion. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,4
Puiku
Clover iš Singapūras
Grupė
Salos gaivos kambarys
Viešėta vieną naktį 2017 m. birželis
Puiku”
Love the pool and the marine conservation efforts! The nature trail is great too!
Apžvelgta 31 spalio 2017
Dear Clover, I am delighted to hear that we were able to exceed your expectation and make your holiday memorable. We look forward to welcoming you back again in the near future. Sincerely, Nicolas B. Hotel Manager
Atsakyta 15 lapkričio 2017
Angsana Bintan
7,6
Labai gerai
ERIC iš Prancūzija
Pora
Salos gaivos kambarys
Viešėta vieną naktį 2017 m. sausis
Good if the price is reasonnable”
++ beach & hotel grounds ++ facilities are OK, less children friendly than some others -- sometimes overpriced -- restaurant & drinks overprices (like everywhere in bintan resort) Room is ok but nothing to rave about
Apžvelgta 27 spalio 2017
Dear ERIC, Many thanks for taking your time and share your constructive feedbacks in Agoda. It is with regret I learned that we have failed to live up to the standard expected of us during your stay here. Your feedbacks of the Food & Beverage price have been noted. I am making sure that it is taken into account when we review our pricing structure. I look forward to the opportunity of welcoming you back again to our resort in the near future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,0
Puiku
Christine iš Filipinai
Grupė
Salos gaivos kambarys
Viešėta vieną naktį 2017 m. spalis
Angsana is one of the good resorts in Bintan”
Beach was great as other beaches in Angsana have a lot of insects and are not that clean. The room was nice. We enjoyed the pool and the aqua aero. Food was very expensive and some options weren't that great. The restaurant staff were really really really slow, service was not good. You had to wait more than 15 minutes for a water refill.
Apžvelgta 23 spalio 2017
8,8
Puiku
Dharmayanti iš Indonezija
Pora
Salos gaivos kambarys
Viešėta vieną naktį 2017 m. spalis
nice ”
ok but with less water activities
Apžvelgta 23 spalio 2017
Dear Dharmayanti, Thank you for sharing your experience with us. I am very happy to hear that you enjoyed your stay with us at Angsana Bintan. Furthermore, addressing your comment in regards to our water activities has been shared with the respective head of department for a necessary follow up. Once again, thank you for staying with us and my team and I are looking forward to take care of you in the near future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,8
Puiku
Marion iš Jungtinė Karalystė
Pora
Jūros brizo kambarys su dviem lovomis
Viešėta 2 naktys 2017 m. spalis
Puiku”
Room decoration required updating and particularly the bathroom. Service was very slow in restaurants. I waited over an hour for a coffee.
Apžvelgta 23 spalio 2017
Dear Marion, Allow me to thank you for taking the time to share your experience staying with us. Your observation for necessary improvements are correct. We have indeed started a rigorous upkeep program for all our rooms. Meanwhile, I would like to thank you for bringing the service issue to my attention for which I deeply apology. Your comment has been noted and is shared with the concerned department head for further investigation and necessary follow up. Again, thank you for your feedback and I look forward to welcoming you back very soon. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
9,6
Išskirtinis
Samina iš Singapūras
Šeima su mažais vaikais
Salos šeiminis liukso numeris
Viešėta 2 naktys 2017 m. spalis
Family holidays.”
The staff were absolutely fantastic. They accommodated our needs. I had a trouble with the room and they switched the room without any problem. I will definitely be going back there again.
Apžvelgta 20 spalio 2017
Dear Samina, Thank you very much for your lovely review. I am very happy to hear that we were able to create a wonderful holiday for you during your stay. Please do plan for a return trip to Angsana Bintan and I look forward to take care of you in the near future. Sincerely, Nicolas B. Hotel Manager
Atsakyta 23 spalio 2017
Angsana Bintan
5,2
Lei iš Kinija
Šeima su mažais vaikais
Salos šeiminis liukso numeris
Viešėta 3 naktys 2017 m. spalis
Not value for money”
We have been in Singapore for a few years now and finally decided to take a trip to Bintan instead of our usual trip to bali. What a mistake! The resort is not worth the money and the food is way over priced. The entire facility looks like a motel in the US and it is way outdated. The rooms are big and spacious but probably deserved a renovation years ago. The bathroom smells and there is rust on the wall. I know you would probably pay a premium to eat in the resort, but it is really not worth to pay 30 Singapore dollar to eat Nasi Goreng which is clearly instant noodles or 25 Singapore dollar for a plate of Nachos!!! Not mentioning the Bintang beer is almost 10 bucks!!! The sad part is that service is nice, the staff is really friendly. But definitely won't return and will not recommend anyone to go, unless you are 8 months pregnant and really wants a break away from Singapore. Staying in Sentosa is cheaper and nicer.
Apžvelgta 20 spalio 2017
Dear Lei, Thank you for your time of posting your experience here at Angsana Bintan. We have taken on board your feedback on the quality of room facilities; general maintenance is taken place and will ensure that the necessary measures are taken in order to improve the overall experience. We have started a rigorous upkeep program for all our rooms and are in the process of addressing the mentioned issues. I am sorry if this was out of your expectations and be assured that we will check the possibility to address this issue in future. Meanwhile, your comment regarding our pricing has been highlighted during our meetings and I assure you that we review our pricing structure very carefully and any changes that benefit both our guests and the resort will for sure be implemented. It is my hope to be able to welcome you personally back in Angsana Bintan Hotel. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
9,2
Išskirtinis
Yap iš Singapūras
Šeima su mažais vaikais
Salos liukso numeris
Viešėta vieną naktį 2017 m. spalis
Good hotel but dinner price is on the high side.”
Staff are very polite. Room look clean. Not bad. Will consider coming back soon. One thing to note is the entrance reception area is very hot as there is no ceiling fan. Checking out at that area will make you sweat a lot.
Apžvelgta 18 spalio 2017
Dear Yap, The team and are truly delighted to receive this wonderful review and are encouraged to continue our efforts in maintaining our customer satisfaction to the true Angsana standards. Your concerns about pricing of meals and the entrance reception have been taken note. I would like to highlight to you that these are being adressed with the concerned departments for necessary follow up. Thank you for choosing to stay with us. I look forward to welcoming you back to our resort in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
7,6
Labai gerai
Eiko iš Singapūras
Šeima su vyresniais vaikais
Salos liukso numeris
Viešėta vieną naktį 2017 m. spalis
Relaxed weekend with a romantic setting”
If you like to have chill out holiday with the not too stretched budget, this is good choice. With private beach with white sand and sea turtle presentation, and the rocky setting on the land scape plus the orivate kelong, you dont feel like youre onky 1 hr away from singapore but ate in Maldives or some exotic place. Facility is also pleasant if not tip toe condition .
Apžvelgta 17 spalio 2017
Dear Eiko, I am delighted to hear that we have managed to deliver the true Angsana Bintan experiences to you. The tranquility of our location surrounded by the unspoiled nature and gorgeous beaches indeed promotes romance and intimate charm. Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
6,8
Gerai
Lorraine iš Filipinai
Šeima su vyresniais vaikais
Salos gaivos kambarys
Viešėta vieną naktį 2017 m. sausis
Might think twice”
5 star hotel but very poor service.
Apžvelgta 15 spalio 2017
Dear Lorraine, It is regretful to learn that we were unable to deliver the true experience of Angsana Bintan to you. I would like to thank you for bringing the service issue to my attention for which I deeply apology, allow me together with my department concern to look at these areas for further improvement. I am sure you will be immersed in our bespoke service for your next visit and return home with fulfilling memories and an indelible experience. Thank you once again for staying with us and I look forward to welcoming you back to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
10,0
Išskirtinis
CATHERINE iš Filipinai
Pora
Salos gaivos kambarys
Viešėta 2 naktys 2017 m. spalis
Great holiday at Angsana!”
Our 3days-2nights stay was great! From food, room, pool, sea, staff, Angsana is one of a kind. Staffs are hospitable and respectful. The place is very clean. One thing though, everything is pricey.
Apžvelgta 10 spalio 2017
Dear CATHERINE, I am very happy to note that our staff and service were able to deliver a lovely stay experience to you. Despite the shortcoming, I am very happy that we were able to create a wonderful experience to you while you are staying with us. Your comment on our associates is highly appreciated. Let me assure you that your compliment will be shared with the team. Allow me to thank you for having chosen to stay with us and I look forward to welcoming you back again to our resort in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
6,0
Haruhisa iš Singapūras
Šeima su vyresniais vaikais
Jūros brizo kambarys su dviem lovomis
Viešėta vieną naktį 2017 m. spalis
Slow service at checking out”
Later check-out request was canceled. Then, I suppose, every guests checked out noon at the standard check out time. Seven guests were in front of me to check out, but I was on the line for more than 30 mins to be served without air condition.
Apžvelgta 09 spalio 2017
Dear Haruhisa, Thank you for sharing your recent experience with us. Please accept my apologies that we were unable to offer a late check-out. The team is always trying to allow guests to stay as long as possible in the villa but with the official check-out being 12 noon and the official check-in being 3 pm our housekeeping is pressed in time to get the room ready for the next guest. Let me assure you that we are doing our upmost to accommodate late check outs without affecting arriving guests. Meanwhile, I would like to thank you for bringing the service issue to my attention for which I deeply apology, allow me together with my department concern to look at these areas for further improvement. I hope this would not be your last stay and I look forward to welcoming you and your family back to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
8,4
Puiku
Angela iš Australija
Šeima su vyresniais vaikais
Salos šeiminis liukso numeris
Viešėta vieną naktį 2017 m. rugsėjis
Great beach”
The beach is lovely. Resort is a bit dated , chipped paint/ chipped furniture. Staff are great . Restaurant and bars very expensive
Apžvelgta 05 spalio 2017
6,4
Gerai
Elizabeth iš Singapūras
Šeima su mažais vaikais
Jūros brizo kambarys su karalienės lova
Viešėta 3 naktys 2017 m. liepa
Good for short stay”
Food options are limited and costly. But the spa is recommended. Great for a short getaway from city.
Apžvelgta 29 rugsėjo 2017
Dear Elizabeth, It is a great pleasure for me to know that you have had an enjoyable short getaway at Angsana Bintan. I have highlighted your concern regarding the food options to our Executive Chef and he is making sure that your comment is taken into consideration when reviewing the menu. Meanwhile, addressing your concern regarding our pricing, as we cannot import our products directly from Singapore we have to purchase through other ports in Indonesia with tremendously high delivery costs, handling fees and local taxes, making our purchase prices higher than Singapore. I assure you that we are trying our upmost to find other solutions to get better quality products at reduced prices and that any savings will reflect in our prices. Hopefully you will let us take care of you again whenever you are in Bintan sometime in the future. Sincerely, Nicolas B. Hotel Manager
Show more
Angsana Bintan
9,6
Išskirtinis
Urs iš Šveicarija
Pora
Salos gaivos kambarys
Viešėta 2 naktys 2017 m. rugsėjis
Excellent stay”
Everything was perfect, some even 6 stars for staff and service.
Apžvelgta 25 rugsėjo 2017
Dear Urs, Thank you for this wonderful review. I am very pleased to note that we had exceeded your expectations and were able to provide you with a real Angsana experience. I look forward to welcoming you once again to our resort sometime in the future. Sincerely, Nicolas B. Hotel Manager
Atsakyta 06 spalio 2017
Angsana Bintan
9,6
Išskirtinis
Jessica iš Malaizija
Grupė
Jūros brizo kambarys su dviem lovomis
Viešėta vieną naktį 2017 m. rugsėjis
na”
na
Apžvelgta 22 rugsėjo 2017
Dear Jessica, Thank you for rating us good. We look forward to welcome you back. Sincerely, Alpha Eldiansyah General Manager
Atsakyta 03 spalio 2017
Angsana Bintan