Užsakyk dabar: Mercure Surabaya Hotel

Labai gerai
Pagal 1370 apžvalgosŽiūrėkite, ką sakė svečiai
7,8
89% rekomenduotų draugui

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Agoda apžvalgos (1370)Booking.com apžvalgos (104)
7,8
Labai gerai
Pagal 1370 apžvalgos
Pasirinkti Keliautojo Tipą
Švara8,0
Įranga7,6
Vietovė8,1
Kambario komfortas ir kokybė7,9
Paslaugos7,9
Kainos ir kokybės santykis7,7
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Kambario tipas
Geresnysis karalienės lovos kambarys
Geresnysis dviejų lovų kambarys
Geresnysis premier klasės kambarys (su karalienės lova)
Premier geresnysis dviejų lovų kambarys
daugiau
Rūšiuoti pagal
Rodomi 1290 patikrintų svečių komentarai
8,4
Puiku
WILLIANTO iš Indonezija
Šeima su vyresniais vaikais
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2016 m. spalis
Clean,nice and the room is quite beautiful and big”
Good
Apžvelgta 06 kovo 2017
Dear Willianto , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
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Mercure Surabaya Hotel
6,0
Maeva iš Singapūras
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2016 m. gruodis
Not a bad option”
I did not stay much in the hotel because i was there for business trip but it was sufficient for a short stay.
Apžvelgta 26 vasario 2017
Dear Maeva, Warmest regards from Mercure Surabaya. . . Thank you for the support you have given to Mercure Grand Mirama Surabaya. We are very grateful for your feedback. We will always strive to provide the best facilities and services to the satisfaction desired by guests at Mercure Grand Mirama Surabaya. See you again in our next visit at our hotel. Sugito Adhi General Manager
Atsakyta 11 gruodžio 2017
Mercure Surabaya Hotel
8,8
Puiku
Megat iš Malaizija
Pora
Geresnysis karalienės lovos kambarys
Viešėta 2 naktys 2017 m. vasaris
Feeling happy!”
The price was so affordable and the hotel so damn pretty! Will definitely book Mercure in future.
Apžvelgta 18 vasario 2017
Dear Megat , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
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Mercure Surabaya Hotel
8,4
Puiku
Sherla iš Singapūras
Pora
Geresnysis dviejų lovų kambarys
Viešėta 2 naktys 2017 m. sausis
Mercure staying experience”
the place is convenient, not so far from airport around 20min trip, only our aircon wasn't cold and the toilet's flusher got problem but they have maintenance staff to attend the problem. Other than that, it's good place to stay and reasonable price as well.
Apžvelgta 13 sausio 2017
Dear Sherla , We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager
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Mercure Surabaya Hotel
8,8
Puiku
Santoso iš Indonezija
Grupė
Geresnysis karalienės lovos kambarys
Viešėta 2 naktys 2017 m. sausis
Nice place to stay, Nice food for party from LanHua, and lovely staffs”
Valet staffs need to greet with smile
Apžvelgta 10 sausio 2017
Dear Santoso , Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
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Mercure Surabaya Hotel
6,4
Gerai
Alvin iš Indonezija
Šeima su mažais vaikais
Premier geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2016 m. gruodis
great location, good place but have a cockroach”
i love location, middle of malls, near tunjungan and ciputra. but my room have many cockroach (i have a picture for an evidence), i report it once and they clean up my room, but still have many in my room.
Apžvelgta 02 sausio 2017
Dear Alvin, Thank you for taking the time to tell us about your experience at the Mercure Surabaya. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager
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Mercure Surabaya Hotel
8,4
Puiku
Firda iš Indonezija
Pora
Geresnysis dviejų lovų kambarys
Viešėta 2 naktys 2016 m. kovas
Good hotel”
Strategis, murah meriah
Apžvelgta 28 gruodžio 2016
7,2
Labai geras
Viraj iš Indija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2016 m. gruodis
OK”
The Rooms are not upto the mark
Apžvelgta 15 gruodžio 2016
8,4
Puiku
Ivan iš Indonezija
Verslo keliautojas
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2016 m. gruodis
Nice hotel”
Good services
Apžvelgta 11 gruodžio 2016
10,0
Išskirtinis
venny iš Indonezija
Verslo keliautojas
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2014 m. gruodis
Nice”
All is good.... Next time will be back.
Apžvelgta 20 lapkričio 2016
8,0
Puiku
Affendi iš Indonezija
Pora
Geresnysis dviejų lovų kambarys
Viešėta 2 naktys 2016 m. birželis
Good size of rooms and clean”
The hotel was nice and clean
Apžvelgta 03 spalio 2016
8,0
Puiku
Affendi iš Indonezija
Pora
Geresnysis dviejų lovų kambarys
Viešėta 2 naktys 2016 m. birželis
Nice hotel ”
Nice and clean hotel
Apžvelgta 03 spalio 2016
8,0
Puiku
Affendi iš Indonezija
Šeima su mažais vaikais
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2016 m. birželis
Good size of rooms”
Nice and clean hotel
Apžvelgta 03 spalio 2016
8,0
Puiku
Affendi iš Indonezija
Pora
Geresnysis dviejų lovų kambarys
Viešėta 2 naktys 2015 m. rugsėjis
Good size rooms and clean”
The hotel was clean and good size of rooms
Apžvelgta 03 spalio 2016
8,0
Puiku
Affendi iš Indonezija
Pora
Geresnysis dviejų lovų kambarys
Viešėta 2 naktys 2015 m. rugsėjis
Good size of rooms..”
The hotel was okay and nothing special..
Apžvelgta 03 spalio 2016
8,0
Puiku
Albertus iš Indonezija
Verslo keliautojas
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2016 m. rugsėjis
New rooms in the new building”
I was put in the room in the new building which was supposed to have higher class but the room (and bathroom) is smaller and the isolation was a bit poorer than those in the old building.
Apžvelgta 10 rugsėjo 2016
5,2
Efraim iš Indonezija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta 2 naktys 2016 m. liepa
Okay hotel for short business trip”
Old hotel that suitable for mid-small event.
Apžvelgta 17 rugpjūčio 2016
9,2
Išskirtinis
sony iš Indonezija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta 5 naktys 2016 m. liepa
Really Good Food”
Foods are great, clean room, nice staffs
Apžvelgta 25 liepos 2016
8,0
Puiku
aldo iš Indonezija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2016 m. sausis
New wing is ok, but old wing need renovation asap”
My room in new wing is ok. But my colleague got the old wing and definitelly it need renovation asap. Breakfast was ok.
Apžvelgta 08 liepos 2016
10,0
Išskirtinis
Ivan iš Indonezija
Pora
Geresnysis dviejų lovų kambarys
Viešėta 2 naktys 2015 m. rugsėjis
Excellent”
Excellent service
Apžvelgta 01 liepos 2016
10,0
Išskirtinis
Ivan iš Indonezija
Pora
Geresnysis karalienės lovos kambarys
Viešėta 3 naktys 2015 m. rugsėjis
Excellent”
Excellent service
Apžvelgta 01 liepos 2016
7,2
Labai geras
RICKY iš Indonezija
Šeima su mažais vaikais
Geresnysis dviejų lovų kambarys
Viešėta 2 naktys 2015 m. rugpjūtis
Value for money”
i think this is our fourth time staying in this hotel the reason because is cheap and close to my parents house
Apžvelgta 14 birželio 2016
8,4
Puiku
Su iš Malaizija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta 3 naktys 2016 m. gegužė
A good place to rest ”
The room is clean and everything in the room looks new. Comfortable bed. A good place to rest after a hard day work.
Apžvelgta 07 birželio 2016
8,4
Puiku
Su iš Malaizija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta 4 naktys 2016 m. gegužė
Clean and Value for Money”
The room is clean and everything in the room looks new. Comfortable bed. A good place to rest after a hard day work.
Apžvelgta 07 birželio 2016
10,0
Išskirtinis
Grace iš Malaizija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2016 m. gegužė
Thumbs up”
Makes me feel at home
Apžvelgta 06 birželio 2016
8,0
Puiku
Suhartanto iš Indonezija
Verslo keliautojas
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2016 m. gegužė
Good hotel ”
Breakfast perfect for 4 star hotel, staff just need more smile.
Apžvelgta 02 birželio 2016
6,8
Gerai
Syahrodhiya iš Indonezija
Verslo keliautojas
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2016 m. kovas
So So Hotel”
Just a So So Hotel... clean and good facilities
Apžvelgta 31 gegužės 2016
8,8
Puiku
Hendra iš Indonezija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2016 m. gegužė
Great Value for Money”
I was upgraded from the old wing to the new wing, and it was a perfect stay. The breakfast was various and good. Location is in the middle of the city, although if you don't have your own vehicle, it would be far to go to the places of attractions, shopping malls etc. with Taman Bungkul as the exception (this food stalls center is opposite of the hotel). The only cons is that by booking via Agoda, i could not get Le Accor points staying in this Accor hotel.
Apžvelgta 30 gegužės 2016
8,0
Puiku
Imanuddin iš Indonezija
Grupė
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2016 m. gegužė
Great locations, swim pool location have to improve”
Everything is okay, just the above mentioned need to be improved
Apžvelgta 23 gegužės 2016
5,2
Budi iš Indonezija
Pora
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2016 m. balandis
Old”
Too old furniture
Apžvelgta 03 gegužės 2016
10,0
Išskirtinis
Widyaningrum iš Indonezija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2016 m. balandis
superb hotel, excellent food”
superb hotel, excellent food
Apžvelgta 08 balandžio 2016
8,0
Puiku
Kee iš Singapūras
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2016 m. kovas
Good for value”
Price, service, location
Apžvelgta 17 kovo 2016
5,7
Michael iš Jungtinė Karalystė
Pora
Geresnysis dviejų lovų kambarys
Viešėta 2 naktys 2016 m. vasaris
Weekend in Surabaya”
This hotel is possibly the worst I have stayed at in Indonesia in terms of expectations based on the Agoda score and star rating. Although they claim the hotel has been renovated the room we were in had several faults with a very poor mattress on the bed, a bathroom within which the toilet hardly worked as it was difficult to flush and the shower head was very loose. In terms of cleanliness it wasnt too bad but I have stayed in better. The food at the breakfast was poor to my mind. Finally we had to change keys several times as they constantly lost the information stored on them. On the good side some family we met there were moved to a better room in the new wing when a non smoking room was unavailable in the old wing.
Apžvelgta 27 vasario 2016
10,0
Išskirtinis
WENG iš Malaizija
Verslo keliautojas
Geresnysis dviejų lovų kambarys
Viešėta 3 naktys 2016 m. vasaris
Great hotel with brilliant staff”
Value for money, excellent customer service, comfort
Great hotel with very friendly staff. Highly recommendable.
Apžvelgta 23 vasario 2016
7,7
Labai gerai
Djoko iš Indonezija
Grupė
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2015 m. gruodis
good staff, clean and comfort”
reccomended for grup or single, clean, near center city
Apžvelgta 19 vasario 2016
7,6
Labai gerai
Abraham iš Indonezija
Keliauju vienas
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2015 m. lapkritis
good”
great location
Apžvelgta 05 vasario 2016
6,0
eric iš Indonezija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta 3 naktys 2016 m. sausis
Good”
Good enough
Apžvelgta 28 sausio 2016
8,0
Puiku
dYaZ iš Indonezija
Grupė
Liukso kambarys su karalienės lova
Viešėta vieną naktį 2016 m. sausis
Clean Room,Good Food,Nice Staff”
Service,Food,Clean
so far so good, but 1 thing make me uncomfortable about the parking area, they didn't give us any parking card so if something happen to your vehicle who should be responsible???
Apžvelgta 21 sausio 2016
7,3
Labai geras
aldo iš Indonezija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2016 m. sausis
good room (new wing) and good location”
location
My room at new wing is ok. But the old wing need renovation as my colleagues got rooms there. Overall is ok. Breakfast also ok.
Apžvelgta 16 sausio 2016
8,0
Puiku
yuwana iš Indonezija
Pora
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2015 m. gruodis
pleasant and comfy”
location, clean and friendly staff
i only stayed for 1 night, but overall everything was nice. the rooms is clean, the bathroom is clean also. the breakfast is nice, many choices of food that all looks yummy..
Apžvelgta 15 sausio 2016
9,3
Išskirtinis
Ribka iš Indonezija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta 2 naktys 2015 m. gruodis
Perfect Hotel in Downtown Surabaya”
Location, Food, Room
Breakfast with various menu, there are traditional or western area food. Clean hotel, and clean room with spacious area. Kindly staff, fast checked in and fast checked out.
Apžvelgta 11 sausio 2016
8,7
Puiku
Cyndy iš Indonezija
Keliauju vienas
Geresnysis karalienės lovos kambarys
Viešėta 3 naktys 2016 m. sausis
Good location and service ”
Service, location, the size of the room
It was a good experience to stay at that hotel
Apžvelgta 11 sausio 2016
7,3
Labai geras
Mien iš Indonezija
Verslo keliautojas
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2015 m. gruodis
i'll be back”
located clean food
Apžvelgta 22 gruodžio 2015
7,7
Labai gerai
Andrew iš Malaizija
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2015 m. gruodis
Well appointed”
Clean room, good internet
Stayed in Superior Room. Well kept room, size is okay. Breakfast is good, with a decent spread of local and western cuisine. But I found it very strange that with all the good food, there was no toast - something so basic. Staff were friendly. Check-in and check-out was a breeze and quick. Everything was good with this hotel except that the room is designed such that the centralised air-conditioning air vent blows directly to the working desk and it cannot be readjusted. So if you are sitting at the desk, you will be constantly blasted with cold air from the vent, which is quite cold even at the highest temperature setting. Otherwise no complaints, this is a good hotel.
Apžvelgta 19 gruodžio 2015
9,3
Išskirtinis
Hizkia iš Indonezija
Grupė
Geresnysis karalienės lovos kambarys
Viešėta vieną naktį 2015 m. gegužė
Nice staff, comfy, clean”
Nice staff, clean room, comfy bed
Everything was good
Apžvelgta 19 gruodžio 2015
6,0
Rahadian iš Indonezija
Verslo keliautojas
Geresnysis dviejų lovų kambarys
Viešėta vieną naktį 2015 m. gruodis
nice location hotel”
location, valet parking
just another stay in hotel. nothing special. it has great location, but when there is a wedding party in the hotel can makes guest stay at hotel un comfort, as there were a queue entering the lobby, and hard to find parking lot. fortunately they have valet parking service available for the guest staying at the hotel.
Apžvelgta 17 gruodžio 2015
7,3
Labai geras
Bernd iš Vokietija
Keliauju vienas
Geresnysis karalienės lovos kambarys
Viešėta 3 naktys 2015 m. gruodis
good staff, nice hotel , lousy food”
Miss erica who helped us to book several rounds of golf and transport to and from the hotel, location , internet
Breakfast ist BAD - there is almost no western food at all. Dinner in Chinese Restaurant is VERY EXPENSIVE and the food is not very good.
Apžvelgta 07 gruodžio 2015
7,7
Labai gerai
NURHISHAM iš Singapūras
Verslo keliautojas
Geresnysis karalienės lovos kambarys
Viešėta 2 naktys 2015 m. lapkritis
THUMBS UP!”
BIG AND NICE ROOM, EXCELLENT FACILITIES, GOOD STAFF
ONLY PROBLEM WAS THAT YOU NEED TO DO A BIT OF WALKING TO THE NEAREST SHOPPING MALL. ABOUT 15 MIN WALK. OTHERWISE, MERCURE IS FANTASTIC.
Apžvelgta 04 gruodžio 2015
9,3
Išskirtinis
Aryo iš Indonezija
Šeima su mažais vaikais
Geresnysis dviejų lovų kambarys
Viešėta 2 naktys 2015 m. lapkritis
nice place to stay”
the hotel location is the mercure hotel's most advantage, it lies near to the city center. Besides, the hotel outdoor facility is enough for children to have fun. the staffs are also helpful.
Online booking melalui web www.agoda.com
Apžvelgta 30 lapkričio 2015
8,0
Puiku
UMMAR iš Singapūras
Pora
Geresnysis karalienės lovos kambarys
Viešėta 3 naktys 2015 m. lapkritis
Everything was good”
location. food. clean rooms.
Great. Everything was good. Enjoy the breakfast. Clean hotel rooms. And location is accessible.
Apžvelgta 30 lapkričio 2015