Užsakyk dabar: Shangri-La Hotel Hangzhou

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Pagal 394 apžvalgosŽiūrėkite, ką sakė svečiai
8,0

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Agoda apžvalgos (394)Booking.com apžvalgos (360)
8,0
Puiku
Pagal 394 apžvalgos
Pasirinkti Keliautojo Tipą
Švara8,1
Įranga7,5
Vietovė9,0
Kambario komfortas ir kokybė8,0
Paslaugos8,1
Kainos ir kokybės santykis7,4
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Kalba
English
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daugiau
Kambario tipas
Geresnysis su vaizdu į kalnus
Numeris su vaizdu į sodą
Su vaizdu į ežerą
Kambarys su vaizdu į horizonto kalvas
daugiau
Rūšiuoti pagal
Rodomi 309 patikrintų svečių komentarai
9,2
Išskirtinis
Vibul iš Jungtinės Amerikos Valstijos
Pora
Geresnysis su vaizdu į kalnus
Viešėta 4 naktys 2016 m. lapkritis
Best location in Hangzhau”
Friendly and super services from their staff. You cannot not ask for a better location.
Apžvelgta 26 lapkričio 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
7,6
Labai gerai
kent iš Jungtinės Amerikos Valstijos
Verslo keliautojas
Geresnysis su vaizdu į kalnus
Viešėta 2 naktys 2016 m. lapkritis
good”
conveniently located
Apžvelgta 21 lapkričio 2016
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
9,2
Išskirtinis
Jing iš Singapūras
Grupė
Geresnysis su vaizdu į kalnus
Viešėta 2 naktys 2016 m. rugsėjis
Nice Stay”
Close to West Lake & Ling Yin Temple (just a short bus ride away). Very nice room and facilities. Comfortable stay throughout. Friendly staff and always ready to help. Excellent stay
Apžvelgta 26 spalio 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
7,6
Labai gerai
Tracey iš Singapūras
Pora
Geresnysis su vaizdu į kalnus
Viešėta vieną naktį 2015 m. gruodis
Love the location as near lake!”
I will visit again, beautiful city, great scenery, food is average
Apžvelgta 09 spalio 2016
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
9,6
Išskirtinis
Hendra iš Indonezija
Keliauju vienas
Kambarys su vaizdu į horizonto kalvas
Viešėta vieną naktį 2016 m. spalis
Nice Hotel, Good Location for Vacation at Hangzhou.”
Nice Hotel, Good Service, Good Location, exactly next to Xihu Lake. Closed to famous restaurant Lou Wai Lou. Nice Resort place.
Apžvelgta 09 spalio 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
10,0
Išskirtinis
YIXIANG iš Kinija
Šeima su vyresniais vaikais
Kambarys su vaizdu į horizonto kalvas
Viešėta vieną naktį 2016 m. spalis
Excellent”
100%highly recommend
Apžvelgta 05 spalio 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
9,6
Išskirtinis
JUdith iš Australija
Keliauju vienas
Geresnysis su vaizdu į kalnus
Viešėta 4 naktys 2016 m. rugsėjis
Excellent, helpful”
Damp Smell in entrance foyer was not good! That's the only negative feedback... plus order taxis yourself- to airport as the hotel Loads the fee.
Apžvelgta 02 spalio 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
9,2
Išskirtinis
HUNG iš Jungtinė Karalystė
Pora
Geresnysis su vaizdu į kalnus
Viešėta vieną naktį 2016 m. rugsėjis
Excellent Service”
There is Free Electric Car to take residents up and down the hill slop, although it is only a few minutes walt, it is most comforting for one who just has had a long walk at the West Lake.
Apžvelgta 13 rugsėjo 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
10,0
Išskirtinis
Yongjun iš Kinija
Šeima su mažais vaikais
Geresnysis su vaizdu į kalnus
Viešėta 2 naktys 2016 m. rugpjūtis
This is very good hotel”
It is a very good 5 stars hotel around the west lake area. We enjoyed the time here and the services are very good. The breakfast and food are very good too.
Apžvelgta 23 rugpjūčio 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
7,6
Labai gerai
Michael iš Jungtinės Amerikos Valstijos
Verslo keliautojas
Geresnysis su vaizdu į kalnus
Viešėta 2 naktys 2016 m. rugpjūtis
Ok”
not a 5 star
Apžvelgta 17 rugpjūčio 2016
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Show more
Shangri-La Hotel Hangzhou
7,2
Labai geras
Michael iš Jungtinė Karalystė
Keliauju vienas
Geresnysis su vaizdu į kalnus
Viešėta 3 naktys 2016 m. liepa
By the lake”
Good location by the lake and reasonable facilities but not great service for non-Chinese customers.
Apžvelgta 29 liepos 2016
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Show more
Shangri-La Hotel Hangzhou
10,0
Išskirtinis
Victoria iš Australija
Verslo keliautojas
Geresnysis su vaizdu į kalnus
Viešėta vieną naktį 2016 m. liepa
Great hotel. Look forward to visiting again. ”
Overall ray good
Apžvelgta 28 liepos 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
8,0
Puiku
xi iš Jungtinės Amerikos Valstijos
Pora
Geresnysis su vaizdu į kalnus
Viešėta vieną naktį 2016 m. liepa
Great location ”
But garden cafee consorted with XingXing resturant is too expensive with too soso food.
Apžvelgta 06 liepos 2016
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Show more
Shangri-La Hotel Hangzhou
8,0
Puiku
Reg iš Australija
Grupė
Geresnysis su vaizdu į kalnus
Viešėta 2 naktys 2016 m. birželis
good”
Good
Apžvelgta 03 liepos 2016
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
4,7
Yuen iš Jungtinės Amerikos Valstijos
Verslo keliautojas
Geresnysis su vaizdu į kalnus
Viešėta vieną naktį 2016 m. kovas
The Worst Shangrila ever ”
Location
The Shangri-la in Hangzhou was recommended by a few people so I was really looking forward to the visit. It is the worst one that I have been to. The service was terrible, the room old and the food sub-par. I would not come back.
Apžvelgta 21 kovo 2016
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Show more
Shangri-La Hotel Hangzhou
9,2
Išskirtinis
Stefanie iš Kinija
Pora
Kambarys su vaizdu į horizonto ežerą
Viešėta 2 naktys 2016 m. kovas
Great stay”
We got
Apžvelgta 14 kovo 2016
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
8,0
Puiku
A iš Singapūras
Keliauju vienas
Geresnysis su vaizdu į kalnus
Viešėta 4 naktys 2016 m. vasaris
Old World Charm next to the Westlake”
Shangri-La is like a grand old lady oozing old world charm, and its location literally next to the Westlake is ideal for exploring that part of Hangzhou, including the LongJing tea plantations, LingYinSi Temple and the Botanical Gardens. If you plan to visit the malls or HeFang Street for shopping, that is easily a taxi ride away.
Apžvelgta 16 vasario 2016
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
4,7
Janie iš Honkongas
Šeima su mažais vaikais
Su vaizdu į ežerą
Viešėta 3 naktys 2016 m. sausis
There is no way this is a Shangri La hotel!”
Location
We had stayed in more than a dozen Shangri-La hotels around the world before this trip, and the Hangzhou hotel is by far the worst (with no other one coming close to being the next worst). We booked the Shangri-La in Hangzhou because of its location (right next to the West Lake) and our previous positive experience with Shangri-La hotels. However, the Hangzhou Shangri-La is dated and dirty. The gym and the pool were cold. The staff don't speak good English and no one greeted us with a warm smile in the lobby when we first walked in (as in all other Shangri-La’s). Wifi doesn't work inside the room most of the time. We tried to complain but the staff couldn't understand our request. We tried to dine in Shang Palace, but the Maitre D had no interest in helping us with our food selection (probably because the restaurant was empty and she couldn’t bother with one table). So we just left. We stayed there during China’s 3-day new year’s holiday. We had expected the hotel to be completely full, but in reality it was like a ghost town. Perhaps all the other travelers had known something we didn’t. Apart from the uniforms worn by the staff and the hotel signs at the two entrances that say “Shangri La”, there is nothing Shangri La about this hotel. We normally travel 5-10 times a year and this is the first negative review we have ever written. You can imagine how dissatisfied we are with the Shangri-La hotel in Hangzhou.
Apžvelgta 08 sausio 2016
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Show more
Shangri-La Hotel Hangzhou
8,0
Puiku
Boon iš Singapūras
Pora
Su vaizdu į ežerą
Viešėta 3 naktys 2015 m. gruodis
Proximity, Price, Peace”
Proximity to Westlake and other sites, easy accessibility, comfort.
We were happy to be there, found the place near to spots we wanted to visit
Apžvelgta 21 gruodžio 2015
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
5,7
Swee iš Malaizija
Šeima su mažais vaikais
Numeris su vaizdu į sodą
Viešėta 2 naktys 2015 m. lapkritis
Good and bad”
The scenic location where you can walk to westlake in front of the hotel and the surrounding is beautiful and serene .The breakfast spread is good .
The staff service are not up to world wide shangri la standard which I frequently stay. No friendly greeting and need to really improve the service level . Rooms are a bit old although clean and neat . I brought my kid and wife here , and overall I say it's good to walk to all the scenic places from the hotel but the hotel itself is just not up to shangri la expectation
Apžvelgta 29 lapkričio 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Show more
Shangri-La Hotel Hangzhou
10,0
Išskirtinis
Paul iš Jungtinės Amerikos Valstijos
Verslo keliautojas
Numeris su vaizdu į sodą
Viešėta 2 naktys 2015 m. lapkritis
West Lake”
Location, surrounding area, local activities
Great
Apžvelgta 23 lapkričio 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
9,0
Išskirtinis
Graeme iš Australija
Pora
Su vaizdu į ežerą
Viešėta 2 naktys 2015 m. rugsėjis
Best location in Hangzhou”
location, location, location
This hotel is in the best place to see almost all the best sites of Hangzhou within walking distance. There are 2 lake walks, evening show, shops and famous restaurants. It is a little old and tired in some places but staff are helpful and if you more interested in the lake than the city then this is the place to be.
Apžvelgta 19 spalio 2015
Dear Guest, Thank you for sharing your experience at Shangri-la Hotel HangZhou We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon. Yours sincerely.
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
5,0
pei iš Kinija
Pora
Numeris su vaizdu į sodą
Viešėta 3 naktys 2015 m. rugpjūtis
good location”
the location, the surroundng, the service
it's a perfect location but not a perfect hotel due to the old fashion and the low quality funitures, bed
Apžvelgta 20 rugsėjo 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Show more
Shangri-La Hotel Hangzhou
8,3
Puiku
Hsin iš Kinija
Keliauju vienas
Numeris su vaizdu į sodą
Viešėta vieną naktį 2015 m. rugpjūtis
Great view”
View, convenience
Good experience
Apžvelgta 05 rugpjūčio 2015
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
8,0
Puiku
David iš Singapūras
Šeima su mažais vaikais
Numeris su vaizdu į sodą
Viešėta 3 naktys 2015 m. liepa
Bar is very disappointing. It is is not Shangri la”
The rooms, the service and the organisation.
Overall it was good. But the bar was very disappointing. It is not The Bar that Shangri La is famous for worldwide. The food was also disappointing which like i have said, nit the Shang standard i would expect.
Apžvelgta 23 liepos 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
Show more
Shangri-La Hotel Hangzhou
8,3
Puiku
JILIN iš Kinija
Šeima su mažais vaikais
Numeris su vaizdu į sodą
Viešėta 3 naktys 2015 m. gegužė
Great location”
located right next to west lake
great location, right next to west lake, but the government needs to do something about the unpleasant traffic alongside the lake. It would be much nicer if no cars are allowed in this area.
Apžvelgta 26 gegužės 2015
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
10,0
Išskirtinis
wang iš Kinija
Grupė
Numeris su vaizdu į sodą
Viešėta 3 naktys 2015 m. balandis
Perfect location and good service”
perfect location, good service and nice food
Travel with my parents in Hangzhou and stayed in Shangri-La for 3 days, the hotel located nearby the west lake and only need 3 minutes walk to get there. Its perfect location will help you avoid finding a taxi in the gold vacation week.
Apžvelgta 04 gegužės 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
9,0
Išskirtinis
Susanna iš Jungtinė Karalystė
Pora
Kambarys su vaizdu į horizonto kalvas
Viešėta 6 naktys 2015 m. balandis
很好的酒店”
1.up.grade a little big room. 2. give us a nice cake to our 35 year wedding.anniversary.
good.
Apžvelgta 02 gegužės 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
10,0
Išskirtinis
Sucharat iš Tailandas
Keliauju vienas
Viešėta vieną naktį 2013 m. birželis
standard”
good clean standard
Apžvelgta 27 balandžio 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
Show more
Shangri-La Hotel Hangzhou
7,7
Labai gerai
Kris iš Kinija
Pora
Su vaizdu į ežerą
Viešėta 3 naktys 2015 m. balandis
Location is good, but it's a bit too old.”
Dining , staff, location
Location is excellent, but the facilities are too old. Bathroom does not have safety facilities for old people. Others are fine. Staff are fine.
Apžvelgta 22 balandžio 2015
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
8,7
Puiku
carolina iš Čilė
Šeima su mažais vaikais
Kambarys su vaizdu į horizonto kalvas
Viešėta vieną naktį 2015 m. kovas
Shangri-La Hotel Hangzhou”
Location
Very good
Apžvelgta 02 balandžio 2015
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
7,3
Labai geras
Jinou iš Pietų Korėja
Pora
Numeris su vaizdu į sodą
Viešėta 3 naktys 2015 m. kovas
Needs some investment ”
Location location location
Throw back to the 90's China hotel. I would be reaching to say that it has old world charm... But that's the best I could say to be cordial. The hotel really needs some money spent to update everything. F&B in particular is utterly uninteresting.
Apžvelgta 31 kovo 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
4,0
CHEN iš Kinija
Pora
Su vaizdu į ežerą
Viešėta vieną naktį 2014 m. rugsėjis
Old-styled out dated 5 stars”
vintage style rooms
Not convenient location, as it's so hard to get a taxi in Hangzhou, we had a good walk to everywhere; didn't see much passion from the staff; I think the 5 stars need to be reassessed
Apžvelgta 22 vasario 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
9,7
Išskirtinis
Tse iš Kinija
Šeima su mažais vaikais
Kambarys su vaizdu į horizonto kalvas
Viešėta 2 naktys 2015 m. vasaris
Comfort stay”
The view is excellent
Very good!
Apžvelgta 19 vasario 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
6,7
Gerai
Tak iš Honkongas
Pora
Geresnysis su vaizdu į kalnus
Viešėta vieną naktį 2015 m. sausis
3 Problems”
convenient location, spacious room
3 problems 1. old room 2. merging 2 beds into 1, leaving an uncomfortable crack in between 3. TV noise too low and cannot be fixed after complaint
Apžvelgta 13 sausio 2015
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8,0
Puiku
Lim iš Singapūras
Šeima su vyresniais vaikais
Numeris su vaizdu į sodą
Viešėta 3 naktys 2014 m. gruodis
A pleasant stay experience”
Couteous and helpful staff; spacious and clean room; good location next to Xihu
Apžvelgta 08 sausio 2015
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
4,7
Cinol iš Honkongas
Šeima su mažais vaikais
Geresnysis su vaizdu į kalnus
Viešėta vieną naktį 2014 m. gruodis
Overrated 5 Star hotel”
None
The hotel looks old, lack of food/restaurants around the west lake area
Apžvelgta 27 gruodžio 2014
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8,3
Puiku
Eileen iš Singapūras
Grupė
Geresnysis su vaizdu į kalnus
Viešėta 2 naktys 2014 m. lapkritis
oldest but excellent location”
excellent location, within west lake, with scenery
better and expected
Apžvelgta 10 gruodžio 2014
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
6,7
Gerai
Cheung iš Honkongas
Pora
Su vaizdu į ežerą
Viešėta vieną naktį 2014 m. lapkritis
Fair stay”
Good rate, close to the lake, good breakfast
The hotel is a bit old but still acceptable. Nothing impressive.
Apžvelgta 24 lapkričio 2014
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
9,3
Išskirtinis
Cayleh iš Malaizija
Keliauju vienas
Numeris su vaizdu į sodą
Viešėta 2 naktys 2014 m. lapkritis
Good stay”
Good service etiquette, knowledgable staff to advise us how to get ourselves started in getting around Hangzhou, great location
A pleasant stay and good experience in the hotel. We checked in during wee hours in the morning and was upgraded to lake view room. Thumbs up. The location is great as it is situated at the West Lake, walking distance to some of the attractions. There is a bus stop (called xin xin fan dian) located just outside the hotel, very convenient for public transport with good frequency level and reasonable bus fare to travel around Hangzhou (Remember to always prepare several RMB 1.00 with you before boarding). Did i mention there is a unique Starbucks hidden at Zhusu Yuan (Zhusu Garden)? Yes! If u r an avid lover, this is not to be missed. We will stay in Shangri-la again next time when we go to Hangzhou!! :)
Apžvelgta 23 lapkričio 2014
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
6,3
Gerai
May-yi iš Jungtinės Amerikos Valstijos
Keliauju vienas
Su vaizdu į ežerą
Viešėta vieną naktį 2014 m. birželis
A passe hotel that needs a renovation soon!”
1) Location 2) Lake View 3) Garden
While the location is great - just a few minutes from the famous show - West Lake Impression - and the hotel is tucked away in lushes and greens, the interior really needs a major upgrade soon! The hotel feels like a hotel in passé with decoration styles and senses from the 1980s or 90s. Having said that, the rooms are spacious and lake views quite nice if one doesn't mind a bit of old-fashioned interior!
Apžvelgta 22 lapkričio 2014
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8,0
Puiku
Paul iš Nyderlandai
Verslo keliautojas
Numeris su vaizdu į sodą
Viešėta vieną naktį 2014 m. liepa
nice view”
clean, spacious room, friendly staff
The Shangri-La Hotel Hangzhou is a friendly and centrally located hotel, it has all the connections to Shopping malls and transportation connections. the rooms are clean and spacious.
Apžvelgta 03 lapkričio 2014
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
9,3
Išskirtinis
han iš Kinija
Šeima su mažais vaikais
Su vaizdu į ežerą
Viešėta vieną naktį 2014 m. liepa
Excellent stay”
location, big room, garden
The hotel is one of the oldest five star hotel in Hangzhou, maybe even China. Room is neat, facilities are good and the garden is well landscaped. Lucky upgrade to bigger room with lake view. Nice stay. Recommended!
Apžvelgta 16 spalio 2014
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9,0
Išskirtinis
Xin iš Kinija
Šeima su vyresniais vaikais
Geresnysis su vaizdu į kalnus
Viešėta vieną naktį 2014 m. rugpjūtis
Not as satisfactory”
Location, Service, Food
I spent the night at Shangri-la with my parents this time while the room was awful comparing to the last several times i stayed as a business traveler, in the same type of room. There are no hair dryer in the room, or even free instant coffee in the mini bar.
Apžvelgta 23 rugpjūčio 2014
Dear Guest, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly.
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Shangri-La Hotel Hangzhou
8,3
Puiku
Eunjoo iš Pietų Korėja
Verslo keliautojas
Su vaizdu į ežerą
Viešėta vieną naktį 2014 m. birželis
Tranquil stay near the West Lake”
Garden, Location, the West Lake
It was nice to stay in this quiet hotel which is still right in front of the West Lake main road thanks to its rich garden.
Apžvelgta 11 rugpjūčio 2014
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
9,7
Išskirtinis
Chiayang iš Taivanas
Verslo keliautojas
Geresnysis su vaizdu į kalnus
Viešėta vieną naktį 2014 m. liepa
Great Service”
Service, fare, and nice front desk
Apžvelgta 04 rugpjūčio 2014
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9,7
Išskirtinis
Wei iš Malaizija
Verslo keliautojas
Numeris su vaizdu į sodą
Viešėta 3 naktys 2014 m. liepa
Great location away from the hustle and bustle”
Cleanliness, Staff Friendliness, Location
It was a great stay! The location is located very nearby to many restaurants (mostly fast-food). Note that these restaurants are closer to the WEST Wing, and you won't be able to see it if you are in the East Wing. The mountain bikes that are available for rent are also well-maintained, and it helps that we didn't need to get off and push the bike whenever we came to a upslope on the bridge. Check-in staff upgraded us twice! We got a view of the lake from the 4th floor! Rooms are very well maintained, as per Shangri La standards. However, we didn't try breakfast as it was too expensive (around USD 30/pax). Indoor pool is a tad small but nevertheless offers a great way to cool off during a hot summer's day. I will be back to stay in this hotel again!
Apžvelgta 04 rugpjūčio 2014
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9,3
Išskirtinis
Eunjoo iš Pietų Korėja
Verslo keliautojas
Geresnysis su vaizdu į kalnus
Viešėta vieną naktį 2014 m. birželis
It was a superb hotel near the East Lake ”
Classic interior, quiet atmostphere, beautiful garden
The hotel has a classic interior and beautiful and rich garden. It is located just by the road though, thanks to its garden, it gives a quiet atmostphere which allows you to take a real rest.
Apžvelgta 04 rugpjūčio 2014
Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely.
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Shangri-La Hotel Hangzhou
9,7
Išskirtinis
Juncheng iš Kinija
Pora
Su vaizdu į ežerą
Viešėta 3 naktys 2014 m. liepa
quiet and scenic location, great staff performance”
staff, location, quietness
had an awesome stay in Shangri-La Hotel Hang Zhou. Some people say it's an old hotel, which is true, first Shangri-La in China, but it's vintage, you get very high ceiling and the design is very detailed. We got a lake view room, the scene was fantastic. The hotel is located right by the West Lake, but there's some distance to go to the room so very quiet place but with great view. Staff are very helpful, they helped us got train tickets, cabs etc. Highly recommend. Need to get clear on whether you stay in West Wing or East Wing, quite some distance, but the gold car can take you around.
Apžvelgta 25 liepos 2014
Dear Guest, Thank you for sharing your experience at Shangri-la Hotel HangZhou We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon. Yours sincerely.
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou
8,3
Puiku
jiing iš Malaizija
Šeima su vyresniais vaikais
Viešėta 5 naktys 2013 m. gruodis
Superb stay”
Location, transport and room
My family and I totally enjoyed our stay. Walking distance to Westlake and public bus stops just outside the hotel connecting it to the city and other tourist attractions. The room was spacious and comfortable.
Apžvelgta 21 liepos 2014
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely.
Atsakyta 15 gegužės 2018
Shangri-La Hotel Hangzhou