Luma @ The Robertson Kuala Lumpur
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Bukit Bintang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.
Airport transfer
Car park
Shuttle service
Free Wi-Fi in all rooms!
Hot tub
Golf course [on-site]
Check-in/out [express]
BBQ facilities
Good stay! ”
A very good stay at The Robertson Residences. Very clean room, very easy and smooth self check in. All the facilities are very good. Good locations as it is walking distance to Bukit Bintang. Will come and stay again!
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The host is very responsive and good”
New 2 bedrooms condotel, clean, 10 minutes walk to Jalan Alor/Bukit Bintang area and China Town. Free parking. Better to email/contact the host before come, because the security need to see the QR code. Good for family, however not suitable for 2 business travellers because only have 1 bathroom which is located inside the master room. Overall, good experience
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Exceptional”
The property was clean, specious and good location ( walking distance to Night food market & shopping complex) + awesome view of Petronas tower and KL tower. Overall,I was very happy to stay there. However, the problem was that check in and check out system was unclear and confusing. The booking is not through The Robertson, you need to communicate with the property owner directly via email, sns or whatsApp. Which means, you need to get some local communication system such as get local mobile number or sim card to able to communicate with the owner. I only had a short stay in KL, so I didn't have the means to them. But in my case The Robertson's reception helped me a lot... The ways of check out that the owner asked me was also a bit confuse me too because I had to leave the property early morning and also, you will be asked MYR 200 for a deposit when you check in. If all these systems were clear at the time of booking, it would be a better stay.
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Excellent stay”
We had a great stay at Robertson. Especially the pre check-in experience was really great. The manager was always reachable and offered help whenever needed. The appartment is perfectly located right in the city centre and close to all major attractions. Interior is super modern and you have everything you need, including small kitchen, washing machine, swimming pool, etc. We recommend staying here to everyone.
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Pleasant stay”
Recommeded. I stayed on the 35th floor. Room is clean, washing machine also available. Close to everywhere, only 5mins walk to Jalan Alor, Bukit Bintang, Pavillion. 7/11, food courts, are all next to the building.
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Perfect place to stay”
for this time vacation i booked this Robertson room. Really convinient for me. we can stay, cook and enjoy like our own place. You no need to worry about what you eat. Just find something that you like at jalan alor, and if you can't finish it you can make it warn back use a microwave. A tidy room and nice decoration.
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Exceptional”
The apartment was modern and very clean. Minimal gym but the pool is awesome. A short walk to the hustle and bustle of bukit Bintang.
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Value for money”
Strategic location to Bukit Bintang, Pavillion & KLCC. Very clean & new with high security. Friendly host and easy check in. Will definitely return for stay. :)
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tourist”
luma apartmet is amazing is very clean also they have good service
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Hotel Terbaik!”
Saya sampai hotel jam 2:00ptg. Terus wasap owner maklumkan sdh sampai lobby. Tak reply dan sy terus call. Diminta utk beri nama, i.c dan no plat kereta. Saya terus wasap. Owner terus beri QR utk scan kt security. Terus ke security, scan QR dan diambil gambar saya. Terus berjumpa dgn Caris utk dapatkan kunci. Sgt baik orangnya. Diberi sedikit penerangan oleh Caris, tinggalkan baggage kat lobi dan terus cari parking. Kawalan keselamatan terbaik. Saya rasa sgt selamat di sini. Semua pintu memerlukan scan security card. swimming pool, indoor gym, outdoot gym. Semuanya terbaik. Akan datang lagi ke sini. Harga sgt berpatutan. Kedai minum, 7Eleven ada di bawah. Highly recommended!!!
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awesome”
overall verry happy to stay here. room was v. clean and tidy. the price very affordable. very recommended.
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It was a pleasure stay”
Self check in but instructions were clear and easy. There are 7E, mamak and few restaurants on the ground floor near the guardhouse which is very convenience. The room was great, clean and everything functioning well, i.e; air conditioner, water heater, microwave, washing machine. Good tv channels. Pool was awesome, my kids enjoyed it and yes you MUST WEAR PROPER ATTIRE and its not questionable or for anyone to complain abt. It is a luxury place with luxury facilities. What do you expect? I highly recommend this host and hospitality. Definitely coming back soon.
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The owner name caris very friendly and polite. And the apartment it’s new and clean. ”
Our little fam really enjoyed stay here. Nice pools good facilities and they have washing machine in the apartment. The wifi very strong. With the tissue and soap toothbrush. It’s so complete. Two thumbs up 👍👍
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Nice spot, good view, good service”
It is 1 hour from the airport, close to all sight seeing view, walk 10mins to Alor street, will stay again. 7/11 is neighborhood, and few restaurants, also a good food market . Very convenient to live for few days.
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Clean and nice ”
Good place for staycation! Kids like the swimming pool Washing machine + dryer is a plus point for family
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Immaculate property.”
Beautifully equipped and furnished. Great location. Nice bathroom and kitchen. Several onsite stores including an organic store and a 7-11, ands couple of restaurants.
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Good value for money ”
The place was clean and comfort.. have a little kitchen so that I can cook porridge for my baby.. location are in centre and it’s convenient.
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Terrible experience”
There is no check in point so you can not retrieve your keys. 200RMP deposit in cash are required and it is not mentioned any where Fake adverisement. There is no complementary infant cot. Our 10 months son was not able to sleep safely in the Appartment. We waited for 3 hrs that someone from a competitive agency helps us to reach someone to give us the keys. It was very stressful and frustrating
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Dear Pierre, Thanks for spending your time to write us a review. I would like to apologize for the unpleasant experience during your one night stay with us. Firstly, would like to clarify, we are independently operated by an individual owner and do not have a proper reception/concierge area as stated in Agoda. Guests must attend an organized meet-and-greet session to receive keys. Customer service also contacted you via whatsapp a week ago but did not receive any reply from you. Secondly, in our policy, we require refundable security deposit and will be refund back to you upon check out. However, at last you did not want to make it and we did not collect any deposit from you. Thirdly, we did not receive any special request that you would like to have a baby cot from your Agoda booking. You requested for baby cot at 0000 that it is too last minute for us to prepare. Lastly, we will try our best to improve ourselves and looking forward for your next visit. Thank you very much.
Exceptional”
Modern, clean and very good location. Everything is perfect. I will stay there again if there is another trip to KL
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Weekend gateway ”
Nice apartment & clean and superb short weekend stay, will be back again Highly recommended!
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