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Luminor Hotel Jemursari
Luminor Hotel Jemursari
Luminor Hotel Jemursari
Luminor Hotel Jemursari
Luminor Hotel Jemursari
Luminor Hotel Jemursari
Luminor Hotel Jemursari

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8.1

Excellent

525 reviews

525 reviews

Breakfast20
Housekeeping18
Food & Dining5
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo 2.8 km
Bungkul Park 3.2 km
Surabaya Town Square 3.5 km
Masjid Nasional Al Akbar Surabaya 4.7 km
Monkasel (Submarine Monument) 5.0 km
Tunjungan Plaza 6.1 km
Pakuwon Food Festival 7.2 km
Suramadu National Bridge 7.6 km
Tugu Pahlawan 8.0 km
Sampoerna Museum 9.8 km
Nearby landmarks
Rumah Batik Jawa Timur 320 m
Apotik SABA 370 m
Klinik Pratama Yayasan BK3S Jatim 460 m
Apotik Sentra Medika 460 m
Chicco Swalayan 470 m
Super Indo Jemur Sari 480 m
klinik Cipta Husada medika 600 m
Klinik Utama El Shafi 730 m
Posyandu Lengkuas 840 m
Klinik Kencana Medika 910 m

Luminor Hotel Jemursari

Jemur Sari street 206 - 208, Rungkut, Surabaya, Indonesia, 60239 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. This 3-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Front desk [24-hour]

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

Currency exchange

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Check-in/out [express]

BBQ facilities

Luggage storage

Fitness center

Restaurants

This property is in high demand!

7 travelers have booked today.

Value for money8.3
Distance to city center3 km
Location rating8.1
Nearest airportJuanda International Airport (SUB)
Distance to airport7.9 km

Rooms available at Luminor Hotel Jemursari

Very good
Room comfort & quality

7.6

Executive
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Suite
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Executive
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Executive Suite
...
  • Shower
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
Double Standard Room
...
    Enter dates to see prices
    Deluxe Room, City View (1 Double Bed or 2 Twin Beds)
    ...
      Enter dates to see prices
      Room standard
      ...
        Enter dates to see prices
        Double Superior Room
        ...
          Enter dates to see prices

          Frequently asked questions

          How much does it cost to stay at Luminor Hotel Jemursari?

          Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

          What time is check-in and check-out at Luminor Hotel Jemursari?

          Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to Luminor Hotel Jemursari?

          For those who wish to drive their own cars, Luminor Hotel Jemursari has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.

          Is breakfast offered at Luminor Hotel Jemursari?

          Wake up to a great buffet breakfast at Luminor Hotel Jemursari. Adults can enjoy breakfast offered with an additional charge of 105000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

          What are my dining options at Luminor Hotel Jemursari?

          Luminor Hotel Jemursari features an on-site restaurant for your dining convenience.

          What is the smoking policy at Luminor Hotel Jemursari?

          Luminor Hotel Jemursari does not permit smoking in any of its rooms, but allows smoking in designated areas.

          What is the closest train, metro, or bus station to Luminor Hotel Jemursari?

          The closest train, metro, or bus station to Luminor Hotel Jemursari is Margorejo, 1.9 km away.

          What restaurants are nearby Luminor Hotel Jemursari?

          Restaurants including Warung Cafetaria, Rollaas and Pizza Hut - Jemursari Surabaya are popular in Luminor Hotel Jemursari’s neighborhood which is known as Rungkut.

          What popular shopping places are close to Luminor Hotel Jemursari?

          Shopping options in Luminor Hotel Jemursari’s Rungkut neighborhood include Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

          What are popular attractions near Luminor Hotel Jemursari?

          Luminor Hotel Jemursari’s location in the Rungkut neighborhood makes it close to famous attractions including Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Mayangkara.

          Show more questions
          See map

          Explore the neighborhood

          What people love about Luminor Hotel Jemursari

          • 10

            Exceptional

            "Best hotel to short vacation !"

            Ronald

            |

            July 31, 2022

          • 8.8

            Excellent
            Breakfast

            "the room also stated free breakfast."

            DENNY

            |

            June 8, 2022

          • 9.6

            Exceptional

            "Nice hotel"

            Weri

            |

            May 6, 2022

          Property ranking|Compared to 854 Surabaya properties
          See all rankings
          Room comfort score
          7.6/10
          Room size
          32 sqm.
          Service score
          8.3/10
          Cleanliness score
          8.3/10
          Better than
          96
          %
          of Surabaya properties
          Bigger than
          90
          %
          of Surabaya properties
          Better than
          83
          %
          of Surabaya properties
          Better than
          83
          %
          of Surabaya properties
          Overall rating:

          8.1

          Excellent
          525 reviews
          Cleanliness
          8.3
          Facilities
          7.9
          Location
          8.1
          Read all reviews >
          What travelers say they love:
          The security is super friendly.
          Ade from Indonesia
          Couple
          More about Luminor Hotel Jemursari

          More about Luminor Hotel Jemursari

          Luminor Hotel Jemursari

          With a wide range of services catered to both business and leisure travelers, Luminor Hotel Jemursari makes sure you get the best out of your stay.
          The superior services and facilities offered at Luminor Hotel Jemursari will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Surabaya can be assisted with the taxi services available here. Parking is provided free of charge for guests.
          You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the laundry service offered at Luminor Hotel Jemursari. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
          Smoking may only take place in restricted designated areas.
          Guests are guaranteed a comfortable stay while at Luminor Hotel Jemursari. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a coffee or tea maker and bottled water are available in some select rooms.
          You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


          Dining and things to do

          Wake up with no worries at Luminor Hotel Jemursari, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
          The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
          Never let a day go wasted when you're at Luminor Hotel Jemursari with all the activities and facilities provided. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.


          Around the property

          Venture outside Luminor Hotel Jemursari and explore Surabaya during your stay. Your journey through Surabaya can be completed with a short shopping stop at Tunjungan Plaza located 6.0 km away.


          Reasons to stay here

          This hotel's facilities score higher than 83% of accommodations in the city.
          Verified reviews for this hotel's food and dining options score it better than 98% of accommodations in the city.
          This accommodation beats more than 95% of competition in the city on room comfort.

          Show more
          Amenities and facilities
          Very good
          Facilities

          7.9

          Most talked about facilities

          Breakfast

          24 mentions

          Housekeeping

          13 mentions

          Food & Dining

          10 mentions

          Internet

          4 mentions

          Languages spoken

          • English
          • Indonesian

          Internet access

          • Free Wi-Fi in all rooms!
          • Internet services
          • Wi-Fi in public areas

          Things to do, ways to relax

          • Fitness center

          Cleanliness and safety

          • Anti-viral cleaning products
          • Body thermometer
          • Cashless payment service
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Doctor/nurse on call
          • Face coverings on staff
          • First aid kit
          • Free face masks
          • Guest rooms seal after sanitization
          • Hand sanitizer
          • Hot water linen and laundry washing
          • Individually-wrapped food options
          • Physical distancing of at least 1 meter
          • Protective screens in common areas
          • Rooms sanitized between stays
          • Safe dining setup
          • Sanitized kitchen and tableware items
          • Staff trained in safety protocol
          • Temperature check for guests and staff

          Dining, drinking, and snacking

          • Bar
          • BBQ facilities
          • Coffee shop
          • Kitchen
          • Restaurants
          • Room service [24-hour]

          Services and conveniences

          • Air conditioning in public area
          • Concierge
          • Contactless check-in/out
          • Currency exchange
          • Daily housekeeping
          • Doorman
          • Dry cleaning
          • Elevator
          • Facilities for disabled guests
          • Ironing service
          • Laundry service
          • Luggage storage
          • Meeting/banquet facilities
          • Postal service
          • Safety deposit boxes
          • Smoke-free property
          • Smoking area

          Access

          • CCTV in common areas
          • Check-in/out [express]
          • Front desk [24-hour]
          • Non-smoking rooms
          • Pets allowed
          • Soundproof rooms

          Getting around

          • Car park [free of charge]
          • Car park [on-site]
          • Taxi service
          • Valet parking

          Available in all rooms

          • Air conditioning
          • Coffee/tea maker
          • Daily housekeeping
          • Desk
          • Free bottled water
          • Hair dryer
          • In-room safe box
          • Internet access – wireless
          • Ironing facilities
          • LAN Internet in room [free]
          • Mini bar
          • Non-smoking
          • Private bathroom
          • Satellite/cable channels
          • Shower
          • Slippers
          • Soundproofing
          • Telephone
          • Toiletries
          • Wake-up service
          • Washing machine
          • Wi-Fi [free]
          Food and dining
          Breakfast options
          • Buffet
          Restaurants on site

          Rock and Sugar

          • Cuisine: Asian, Chinese, European
          • Menu: Buffet, A-la-carte
          Location
          Jemur Sari street 206 - 208, Rungkut, Surabaya, Indonesia, 60239
          Excellent
          Location

          8.1

          Airports

          • Juanda International Airport (SUB)
            7.9 km
          • Abdul Rachman Saleh Airport (MLG)
            69.1 km

          Public transportation

          • Margorejo
            2.0 km
          • Wonokromo Railway Station
            2.3 km

          Hospital or clinic

          • Apotik SABA
            370 m

          Shopping

          • Tunjungan Plaza
            6.1 km

          Convenience store

          • Alfamart
            2.2 km

          Cash withdrawal

          • ATM
            300 m
          What's nearby

          Popular landmarks

          • Surabaya's Zoo
            2.8 km
          • Bungkul Park
            3.2 km
          • Surabaya Town Square
            3.5 km
          • Masjid Nasional Al Akbar Surabaya
            4.7 km
          • Monkasel (Submarine Monument)
            5.0 km
          • Tunjungan Plaza
            6.1 km
          • Pakuwon Food Festival
            7.2 km
          • Suramadu National Bridge
            7.6 km
          • Tugu Pahlawan
            8.0 km
          • Sampoerna Museum
            9.8 km

          Nearby landmarks

          • Rumah Batik Jawa Timur
            320 m
          • Apotik SABA
            370 m
          • Klinik Pratama Yayasan BK3S Jatim
            460 m
          • Apotik Sentra Medika
            460 m
          • Chicco Swalayan
            470 m
          • Super Indo Jemur Sari
            480 m
          • klinik Cipta Husada medika
            600 m
          • Klinik Utama El Shafi
            730 m
          • Posyandu Lengkuas
            840 m
          • Klinik Kencana Medika
            910 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Property policies
          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Children 0-12 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 13 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • When booking more than 5 rooms, different policies and additional supplements may apply.
          Some helpful facts

          Check-in/Check-out

          • Check-in from14:00
          • Check-in until00:00
          • Check-out from08:00
          • Check-out until12:00
          • Reception open until00:00

          Getting around

          • Airport transfer fee200000 IDR
          • Distance from city center3 km
          • Travel time to airport (minutes)35

          Extras

          • Breakfast charge (unless included in room price)105000 IDR

          The property

          • Non-smoking rooms/floorsyes
          • Number of bars/lounges1
          • Number of floors15
          • Number of restaurants1
          • Number of rooms 174
          • Room voltage220
          • Year property opened2015
          • Most recent renovation2015

          Parking

          • Daily parking fee0 IDR

          Reviews of Luminor Hotel Jemursari from real guests

          Provided by verified guests of Agoda
          8.1
          /
          10
          Cleanliness8.3
          Facilities7.9
          Location8.1
          Room comfort and quality7.6
          Service8.3
          Value for money8.3
          High score for Surabaya
          Rating
          9+ Exceptional (63)
          8-9 Excellent (44)
          7-8 Very Good (82)
          6-7 Good (27)
          <6 Below Expectation (34)
          Time of the year
          Mar - May (64)
          Jun - Aug (65)
          Sep - Nov (60)
          Dec - Feb (61)
          All guests (525)
          All room types
          All languages

          Show reviews that mention 

          Showing 250 verified guest comments
          12345
          10.0
          Exceptional
          Heni from Indonesia
          Solo traveler
          Deluxe
          Stayed 1 night in June 2021

          The best hotel”

          The best hotel always in Surabaya

          Reviewed June 24, 2021

          See room deals

          10.0
          Exceptional
          Cindy from Indonesia
          Family with teens
          Deluxe
          Stayed 1 night in December 2020

          Perfect”

          Overall its good hotel and recommended

          Reviewed January 02, 2021

          See room deals

          10.0
          Exceptional
          May from Indonesia
          Solo traveler
          Deluxe
          Stayed 1 night in February 2022

          Good”

          Good good good

          Reviewed March 12, 2022

          See room deals

          Dear May, Thank you for sharing your experience excellent review with other travelers. We are very happy to know that you have enjoyed your stay with us. Nothing make us happier than happy guests. We look forward to seeing you back soon. Thank you and kind regards Yosi Arivianto General Manager

          Responded May 06, 2022
          Luminor Hotel Jemursari
          8.8
          Excellent
          DENNY from Indonesia
          Family with young children
          Deluxe Executive
          Stayed 2 nights in April 2022

          Breakfast for Children”

          I order the Deluxe Executive Room because at the offering of the website stated clearly include free 2 childrens under 12 yo. And the room also stated free breakfast. But, why the staff on the front desk told me that my order room is not include breakfast for the 2 childrens? Please Agoda to consistently with your offering on the website. Do not make us confuse and debate with the staff of the hotel. Thanks for your service even this is disappoint me.

          Reviewed June 08, 2022

          See room deals

          Dear Denny, Thank you for taking time to write a review us and accept our apologies for the disappointment you have experienced during your stay. Related with your booking through Agoda, on the Agoda web mention 2 kids under 13 years stay free means no additional charge to stay in one room,, meanwhile for the breakfast is mentioned on benefits Breakfast for 2 included. We hope this explanation is clear and clarified your feed back. Again thank you for your valuables review, and we hope that this case will not deter you from visiting us again in the future. Thank you and kind regards Yosi Arivianto General Manager

          Responded May 06, 2022
          Luminor Hotel Jemursari
          9.2
          Exceptional
          Anthony from Indonesia
          Business traveler
          Deluxe
          Stayed 1 night in January 2019

          Nothing ”

          Nice place, hv gym area, good breakfast.

          Reviewed January 04, 2019

          See room deals

          8.0
          Excellent
          Putri from Indonesia
          Couple
          Deluxe
          Stayed 1 night in May 2021

          Let me tell you something”

          I was surprised when I entered my room. The view is only the other wall of the hotel building. I asked for city view and YES there's written in Agoda that my room (deluxe) will have city view. And I called the reception, they said "if you want to have a city view room, you need to upgrade your room to executive deluxe room, which is the charged is IDR 200k more" well said 😅 so we just stayed in our deluxe room. The cleanliness was good. Only tooth brush and sanitary bag that I found on amenities box. The shower was GREAT! But I found the staff were a bit noisy in the coridor while it was still 7am. So maybe they can be more quite bcs for some ppl 7am is still super early morning. Thanks

          Reviewed May 27, 2021

          See room deals

          Dear Mrs Putri, Warmest greetings from Luminor Hotel Jemursari Surabaya, Thank you for staying at Luminor Hotel Jemursari Surabaya and taking your time to share your review about our Hotel. We would like to deeply apologize if you have any inconvenience while you're staying with us. Your feedback is essential in helping us improve our services, we really appreciate it. We are committed to always providing better service, so that your next visit will be more memorable. Sincerely looking forward to welcoming you again at Luminor Hotel Jemursari Surabaya in the near future. Regards, Yosi Arivianto General Manager

          Responded July 08, 2022
          Luminor Hotel Jemursari
          9.2
          Exceptional
          Fek from Indonesia
          Solo traveler
          Deluxe
          Stayed 2 nights in February 2020

          Nice Breakfast ”

          Lot’s of variety breakfast choices *****

          Reviewed February 16, 2020

          See room deals

          9.2
          Exceptional
          William from Indonesia
          Family with young children
          Deluxe
          Stayed 1 night in December 2020

          Value for money”

          Love the room and good breakfast

          Reviewed December 20, 2020

          See room deals

          9.2
          Exceptional
          Tan from Indonesia
          Couple
          Deluxe
          Stayed 1 night in May 2021

          Exceptional”

          Only less for the taste and menu breakfast

          Reviewed May 16, 2022

          See room deals

          Dear Mr Tan, Thank you for staying at Luminor Hotel Jemursari Surabaya and taking your time to give a great review about our breakfast menu. feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Yosi Arivianto General Manager

          Responded May 23, 2022
          Luminor Hotel Jemursari
          8.8
          Excellent
          Ade from Indonesia
          Couple
          Deluxe
          Stayed 1 night in October 2020

          Love the view”

          Pretty satisfying stay. The security is super friendly.

          Reviewed October 30, 2020

          See room deals

          8.8
          Excellent
          Ardi from Indonesia
          Couple
          Deluxe
          Stayed 1 night in December 2020

          Great”

          Great hotel but the parking area very small

          Reviewed December 06, 2020

          See room deals

          8.8
          Excellent
          Feby from Indonesia
          Solo traveler
          Deluxe
          Stayed 1 night in March 2022

          Excellent”

          So far is a nice stay, but please service the AC.

          Reviewed March 27, 2022

          See room deals

          Dear Feby, Thank you for your review, we are happy to know that you have a nice stay with us,. Related with AC we have a schedule maintenance regularly and we will ensure that this project is maintain regularly. Again thank you for your review, we do hope welcoming you back here with better experience stay with us. Thank you and kind regards Yosi Arivianto General Manager

          Responded May 06, 2022
          Luminor Hotel Jemursari
          8.0
          Excellent
          Ahmad from Indonesia
          Business traveler
          Deluxe
          Stayed 1 night in July 2018

          Lokasi Strategis di Pusat kota Surabaya”

          Good service, clean hotel and nice facilities

          Reviewed January 03, 2019

          See room deals

          8.4
          Excellent
          Januar from Indonesia
          Family with teens
          Deluxe
          Stayed 1 night in April 2022

          Parking”

          Limited Parking Area when the hotel fully occupied, but provided vallet parking

          Reviewed May 04, 2022

          See room deals

          Dear Januar, First of all, thank you for staying at Luminor Jemursari Surabaya. We really appreciate for your feedback regarding of the hotel parking area. Due to limited space parking in the hotel, we provide another parking space in separate area and provided Valley parking staff. Again thank you for your valuables review and we hope that this will not deter you from visiting us again. Thank you and kind regards Yosi Arivianto General Manager

          Responded May 06, 2022
          Luminor Hotel Jemursari
          7.6
          Very good
          Tommy from Indonesia
          Family with young children
          Deluxe
          Stayed 3 nights in June 2021

          Broken AC at 11th floor ruin the overall stay”

          We stayed for 3 nights and my bigger family stayed for 2 nights. All of us occupying 3 rooms where all of them hve broken AC. Surabaya is hot but the broken AC made it worse. The AC was not cool, water dripped in thr room, the sounds was noisy. I also saw thr technician fixed another room next to ours. Good things that the breakfast were taste good and variety of menu was great.

          Reviewed July 02, 2021

          See room deals

          Dear Mr Tommy, Warmest greetings from Luminor Hotel Jemursari Surabaya, Thank you for staying at Luminor Hotel Jemursari Surabaya and taking your time to share your review about our Hotel. We would like to deeply apologize if you have any inconvenience while you're staying with us. Your feedback is essential in helping us improve our services, we really appreciate it. We are committed to always providing better service, so that your next visit will be more memorable. Sincerely looking forward to welcoming you again at Luminor Hotel Jemursari Surabaya in the near future. Regards, Yosi Arivianto General Manager

          Responded July 08, 2022
          Luminor Hotel Jemursari
          8.0
          Excellent
          Irdiyantoro from Indonesia
          Business traveler
          Stayed 1 night in November 2019

          nice stay for business ”

          Location on central of Surabaya city so is save for money when visit customer every where

          Reviewed November 22, 2019

          See room deals

          8.0
          Excellent
          William from Indonesia
          Couple
          Deluxe
          Stayed 1 night in July 2021

          Good Service”

          Good Service, keep it up

          Reviewed January 06, 2022

          See room deals

          Dear William, Thank you for your great review, we are happy to know you were enjoyed your stay and impressed with our service. We are looking forward to welcome you again at Luminor Jemursari Surabaya. Thank you and kind regards Yosi Arivianto General Manager

          Responded May 06, 2022
          Luminor Hotel Jemursari
          6.0
          Cindy from Indonesia
          Solo traveler
          Deluxe
          Stayed 2 nights in January 2022

          Above average”

          My room was right at the end corner. When I go inside the room, I quickly turn on the AC. I strolled around the room starting from the toilet it looks clean but not clean enough in detail ( there's no hairdryer ). The size room was ok for a person. There is no water provided but they do have a kettle and glass on the desk. I can see the mirror and the tissue box was so dusty like it had been a long time the room is not been used. Because of that, I couldn't sleep very well.

          Reviewed January 25, 2022

          See room deals

          Dear Cindy, Thank you for taking the time to share your experience with other travelers and accept our apologies for the disappointment you have experienced during your stay. We do take feedback seriously and constructively, hence we can only thank you for sharing these points with us. Your feedback will help us improve for our next guest or your next visit. We hope that this will not deter you from visiting us again. Thank you and kind regards Yosi Arivianto General Manager

          Responded May 06, 2022
          Luminor Hotel Jemursari
          6.4
          Good
          Hendra from Indonesia
          Couple
          Deluxe
          Stayed 2 nights in May 2022

          Value for money”

          I stay here for 2 days with family. The room is not to big but space is enough for two peoples. Have various type of breakfast so u wont get bored, dont have mini bar at the room and no pool also the parking space for car is limited.

          Reviewed May 06, 2022

          See room deals

          Dear Mr Hendra, Warmest greetings from Luminor Hotel Jemursari Surabaya, Thank you for staying at Luminor Hotel Jemursari Surabaya and taking your time to share your review about our Hotel. We would like to deeply apologize if you have any inconvenience while you're staying with us. Your feedback is essential in helping us improve our services, we really appreciate it. We are committed to always providing better service, so that your next visit will be more memorable. Sincerely looking forward to welcoming you again at Luminor Hotel Jemursari Surabaya in the near future. Regards, Yosi Arivianto General Manager

          Responded May 23, 2022
          Luminor Hotel Jemursari
          6.0
          Christianalia from Indonesia
          Business traveler
          Deluxe
          Stayed 1 night in September 2020

          Don’t recommend hotel, disappointing!”

          Unfriendly receptionist, entering the hot lobby there is no ac, entering the key room is problem

          Reviewed September 28, 2020

          See room deals

          12345
          This is a popular property. Don't miss out!

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