Best Price on Luna Palace in Mazatlan + Reviews

Booking.com Reviews (78)

Agoda Reviews (1)

Review score

based on 1 ratings

Cleanliness 6.0
Facilities 2.0
Location 6.0
Service 2.0
Value for money 2.0

Provided by verified guests of

Very good

based on 78 ratings

Cleanliness 16.0
Facilities 15.6
Location 8.3
Room comfort and quality 8.0
Service 15.2
Value for money 15.6

Very good

based on 39 ratings

Cleanliness 7.8
Facilities 16.0
Location 16.9
Room comfort and quality 15.5
Service 7.6
Value for money 15.7

Good

based on 6 ratings

Cleanliness 6.3
Facilities 6.3
Location 6.7
Room comfort and quality 7.1
Service 7.1
Value for money 6.3

Very good

based on 26 ratings

Cleanliness 8.2
Facilities 7.5
Location 8.5
Room comfort and quality 8.0
Service 7.7
Value for money 7.7

Excellent

based on 2 ratings

Cleanliness 10.0
Facilities 7.5
Location 7.5
Room comfort and quality 10.0
Service 7.5
Value for money 7.5

Exceptional

based on 5 ratings

Cleanliness 10.0
Facilities 9.0
Location 9.0
Room comfort and quality 9.5
Service 8.0
Value for money 9.4

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7.5

James from Canada

Couple

Enjoyed our stay, would visit again.”

Nice pool and beach area, rooms nice, beds comfortable. Bellman "Louis" is very nice, always ready to smile and help out.

Wi-fi could be a little better.

Reviewed March 13, 2016

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10.0

Reydesel from United States

Couple

Exceptional”

Just great !!

Reviewed April 01, 2016

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9.6

Sara from Canada

Couple

A few kinks for the hadicapped, but a VERY comfortable, beautiful place to stay!”

The staff were wonderful, helpful, kind, friendly. I am wheelchair dependent and the staff were always on hand to aid my husband with helping me up ramps and stairs. The pool was beautiful, and a great size, and being right on the beach was especially wonderful. It was also fantastic to return to a fresh, clean room everyday.

First thing I didn't like was the bathroom size, as a larger disabled person I found using the toilet and shower very difficult, I was also unable to access the washroom sink in my wheelchair, and I had to fold my wheelchair to fit through the door to my room every time we went in or out of it. Also the wheelchair access ramp is far too steep to safely and comfortably negotiate, also beach access for wheelchairs is non-existent, this truly needs to be remedied. I am also puzzled by the hotel's policy of not allowing guests to entertain outside guests of their own in their rooms, forcing us to go out to eat rather than have a meal in our room. We also found not having access to ice quite unpleasant, having to purchase ice for drinking elsewhere was very inconvenient, as was the number of power outlets, there was only one, with only one port by the bed, and one in the kitchen, again as a disabled person having to use the kitchen counter for my laptop, or to charge my phone because the bedside plug was occupied by my husband's C-PAP machine was an unpleasant challenge.

Reviewed April 28, 2016

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9.6

Adrian from United States

Family with young children

Exceptional”

Really nice staff. Strong customer service. Great location.

That We did not stayed longer.

Reviewed August 11, 2016

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9.6

Luis from United States

Couple

a very nice vacation”

Our room was nice and clean and very quiet at night, we had a great stay.

The rain on our last day.

Reviewed September 04, 2016

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7.9

Efrain from United States

Couple

Good”

Todo

Reviewed September 21, 2016

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7.5

Efrain from United States

Couple

Yes !”

Todo muy agusto

Yes ?

Reviewed September 22, 2016

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7.5

Charles from United States

Couple

nice hotel excelente location could use an update and extermination”

the people were very nice and the food and pool were execelent

the bed was to soft for me. and the tiny little bugs or fleas were all over the bathroom sink and a few other places

Reviewed November 05, 2016

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9.2

Sebastian from Ireland

Couple

Location and price is great!”

Great location

Dumped room.

Reviewed December 27, 2016

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8.8

Aleida from Mexico

Group

Fabulous”

La playa está súper tranquila, limpia y lo mejor es que había pocos vendedores ambulantes

La actitud del personal de recepción, en dos turnos los tipos estuvieron muy groseros y mal encarados

Reviewed December 10, 2015

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Review language	English

Room type	Studio

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3.6

DORA from United States

Group

Studio

Stayed 3 nights in August 2016

BE AWARE OF LUNA PALACE TERMS.”

DONT BOOK LUNA PALACE HOTEL. IF YOU DON'T MAKE A WIRE TRANSFER TO A MEXICAN BANCOMER BANK-THEY DONT GUARANTEE YOUR ROOM RESERVATION,THEY DONT TAKE A CREDIT CARD TO HOLD THE ROOM BEFORE ARRIVING AND THEY SELL YOUR ROOM FOR A HIGHER PRICE AT YOUR ARRIVAL, YOU HAVE NO ROOM AT ALL. MR. JOHNSON

Reviewed September 08, 2016

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