Fantastic Stay”

What a wonderful hotel. Staff were amazing and helpful. In particular the porter/concierge named Roman! Rooms were on the small side, however this was far outweighed by the clenliness and terrific location. Travelling with young children it is important to us to be in family friendly and safe part of big cities, this was both. Breakfast were excellent! The ONLY negative i could come up with was the sour staff member in the hotel "monaco bar" lounge. Very unfriendly and was an effort for her to get off of youtube to serve you. Other than that we thoroughly enjoyed our stay and intend to return.

Great hotel, weird little things”

Overall, the location is excellent and the included breakfast makes it so convenient to get moving in the morning to be a tourist. The Charles Bridge is steps away. The staff was absolutely charming and helpful. The comment about no hot water was absolutely true, and must stem from lack of capacity when too many are showering at once. I didn't complain since there is nothing they could have done. As for other weird, they didn't replace any of the coffee, creamer, sugar and tea in the room after the first day. Also, we had inserted a different card in the power activator slot and they took it, even though it wasn't leaving the lights on, just sitting there. Needless to say, we didn't get it back. I would stay there again though if for no other reason than the location.

Holiday for Christmas”

The hotel and facilities are generally satisfaxtory ! However, the restaurant services and food is not recoemnded. We had booked a table for 4 for Christmas eve 24th Dec. 2018 and was promised a special Christmas dinner with pre drink, soup two(2) main courses and a cake as desert for EUR 50,- pp. When we arrived at the reserved table, we asked for the menue. The waiter advised he did not have any menue, but will serve what has been decided by hotel management. We asked for what the two(2) main courses are and was told it is only one(1) and it is a chicken snitzel. He then left us and brought a half warm soup. We asked for the pre dinner drink. He said wait. We had to ask again and then the bartender brouhgt us a glas of sekt. I wish I could attached a picture of the main course, but not possible on this report. The cake as desert was ok. We later complained to the reception and management and after some forth and back, the acknowledge a minor error. Conclusion. Very POOR.

Ideal location”

Ideally located hotel, staff friendly, breakfast good and impeccably clean.

Quaint hotel in awesome location with small but nice rooms and a friendly staff”

Location couldn't be better. Good breakfast. Upscale appointments and very clean. Super friendly staff. Had a few issues with hot water (it ran cold during their busiest days) and the wifi was just so-so but outside of that it's a great place.

Great Staff at Hotel. But need upgrading”

The staff at this hotel is great. Really go out of their way to assist. The breakfast is great as well. However, the hotel needs some upgrading, definitely not 5 star quality. On the first day the towels had big holes in. But I presume this was from their laundry service.

Good”

The hotel is quite small and despite the 5 star rating, the facilities are quite average. Only thing going for the hotel is the view (only if your room is on the higher floors) and the staff.

Exceptional”

Our room 205 looked into a wall. Our friends in 407 had a full view of the castle.

Excellent”

Very good hotel and excellent staff

Nice service, good breakfast, small room”

Pros: near Charles Bridge, good breakfast, nice staff Cons: not very near centre, small room

review”

very hospitable and friendly, great aesthetics

It's rather annoying”

Room was good. Shower needed fixing. I am old fashioned hotelier I reward my customers the longer they stay. This hotel wanted me to pay 50 euros more for a third night.

Very nice”

parking is difficult

Horrible service”

On the day we check out, we left our luggage at the hotel and came back to pick up at night. To our horror, the security staff (Roman) demanded us to leave the hotel immediately after we collected our things and he did not even allow us to stay till the cab arrives. Very terrible service.

5 estrellas regulero”

ubicacion buena, calle desierta a todas horas, silencio y personal agradable, que no amable ni servicial. Tan solo un chico se esforzo por ayudarnos y ser realmente simpatico no nosotros, pero es perdoneble sabiendo del caracter checo. desayuno normal, surtido pero poca cantidad en en bufe con lo que tenias que pedir y esperar que repusieran, el pan, embutidos, fruta... la limpieza de la habitacion dejando muchisimo que desear, muestra el ejemplo que dejan como bienvenida una bandeja de fruta y la semana entera estuvo alli en pleno agosto las fresas pudriendose, y no la retiraron. las toallas las dejabamos en el suelo, para que las cambiaran y nos las volvian a poner colgadas, aun con manchas de maquillaje, el poyo de la ventana lleno de moscas y mosquitos muertos,... y polvo. algo impensable en un tres estrellas imaginen uno de 5. Vamos a Praga dos veces al año, pero en este hotel no repetiremos, antes el Roma o el Lipper, o Irongate, que tienen 4 estrellas con una calidad suprema.

Exceptional”

Très bon emplacement. Très propre . Personnel serviable . Chambre pas très grande mais suffisant . Correspond à un quatre étoiles en France .

Sehr zentral gelegen”

Alle Sightseeings sind in kurzer Zeit fussläufig zu erreichen. Die Aussicht auf die Burg und die Walleinsteingärten ist super.

Hotel war gut nur lag außerhalb ”

Haben im Hotel nur geschlafen weil es weiter weg lag von der Stadt

地點很好，出入方便，離境區只是步行五分鐘。”

員工都很友善，整體感覺很好。

매우 친절하고 만조함.”

직원도 친절하고 위치도 좋았음. 호텔도 깔끔하고