The property does not accept credit cards. All miscellaneous charges must be settled by cash.
A security deposit of 500 MYR is required upon check-in for charges or damages during the stay and will be refunded upon departure.
The property is independently operated by an individual owner and does not have a proper reception area. Guests must attend an organized meet-and-greet session to receive keys and further contact details regarding the property.
Effective in June 1, 2014, please be informed that there is a Local Council fee of 3 MYR per room night imposed by the Penang State Government that should be settled directly with Hard Rock Hotel Penang upon check-out (not included in the room rate and taxes stated herein.
Additional charge per night for extra persons will be required upon check-in.
Car parking is available at 3 cars maximum per booking. Additional car is subject to an extra charge. Guests planning to arrive by car are requested to contact the property in advance.
The hotel has a strict no-party policy unless approved with applicable charges and agreed guidelines.
Any additional people that are not included in the original reservation are not allowed to stay.
Electricity use is limited to 50 kw per day. Additional charges will be applied to electricity consumption that exceeds the limit. Electricity fee will be charged at 10 MYR per unit and will be payable upon departure.
When booking more than 5 rooms, different policies and additional supplements may apply.