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Large room,clean ,comfortable bed,AC was weak,lunch was a good buy.1500 yen with buffet salad,desert,and drink bar. Dinner buffet was not worth it 4500 yen.If you included breakfast it was a good buy,if not 2500 yen was high. Staff was wonderful very helpful. It was a little expensive but it is an upscale hotel. Train station is near and if you drive,which we did, there is parking. In and out for 1000 yen for the day there. It is easy to drive to main things from there I would stay again
Great river views from the hotel room. Great selection at breakfast buffet. I like the Kumamon bear placed at the restaurant.
Old hotel, well maintained. Lovely residential district near tram station and coin laundry shop.”
Front desk staff have difficulty understanding English. When they did, requests were not always supported as agreed. Room, walkway and lifts were dated but kept clean. Lift doesn't have security feature so anyone can go to your floor. Breakfast has a decent spread.
Nice staff, good breakfast and spacey room”
Stay 3 nights in the hotel, cheap car parking 1000yen only for 3 nights, the room is big enough for my family of 4 plus 3 big luggages. Staffs are friendly and nice to my young kids. I will definitely choose the same hotel in next visit.
The worst experience that I have ever had.”
While we arrived, we have been told that the booking only available for living in one person even though we booked a room which indicated to(Twins Room) Actually no one will notice that booking a twins room can only living in one person if you don't notice the number. The strange policy which can easily make anyone feeling confused and while you noticed that you can only paid more or lose all the money of that booking as you cancel by no reasons. And here is the word from their manager, I asked them "do you feel strange that a single person to choose a twins room and is it possible for a single person to lie down on two beds? so half on this and and half on another bed?" , he said "yes, there are some clients to do this." OK Nothing to say. Genius manager. Finally, we can only paid 3000 more in order to living in two people, we can't cancel the order as we already paid for it, it just like the hotel was trying to loot a burning house and so we will never live in any hotel named ANA
I recommend this Hotel. The Hotel is very near to Tram number 4 which nearly the famous shopping center, take the Tram only 4 station you will arrived. The room is nice and clean. There is souvenir for the kids, very cute accessories. View from the window so awesome, river of Kumamoto.
Nice hotel in Kumamoto”
Need to ride on local tram from JR station to this hotel, but the view is nice. Ride a few more tram stations, you'll get to the Kumamoto castle and the key shopping area. Spend some time to walk along the river downstairs is also a relaxing experience.
Very Pleasant & Enjoyable Stay”
We were on a self drive free & easy tour and this hotel was very easy to find. The very famous Kumamoto Castle is only 2km from the hotel and within walking distance. You can also drive and they have parking at the Kumamoto castle. The hotel staff was very friendly and quickly helped us check-in and provided us a list of the sites to see. Very good breakfast - lots of choices. We were also upgraded to a bigger room - because of tour group. Highly recommended!
Convenient with good service”
Convenience- there's a van to/from the JR station every 15 min, so it's good for travellers experiencing different places in the Kumamoto prefecture while staying comfortably in the same hotel. Besides it's only 2 minutes walk from the tram station towards the city centre Good service- On the day we depart, we almost missed the van and had to wait another 15 min. The hotel rushed to stop the van immediately and waved us goodbye till the van disappeared. Room with nice view and is rather spacious-Our room is having a nice view of the small river and the city.
Located in a nice and quiet area”
The hotel is quite new. Room was clean and good soundproof. The subway station is only a short walk from the hotel. Going places were convenient even though the hotel is a bit far from the shopping areas
Excellent service, nice view”
The hotel is about 5 minutes drive from city centre and shopping area, with nice view overseeing the river and the city. Staff are very helpful and nice. Hotel room is big and stylish. Highly recommend for visitors who drive with this price.
Hotel with big room and great view”
My family and I enjoyed our three-day stay at this hotel where we made daily trips out of town. We had a bit of a problem at checking in because the front desk staff said the hotel does not have a contract with Agoda and insisted that I make payment to the hotel directly. I called and e-mailed Agoda. The hotel and Agoda finally sort the problem out two days later. The hotel rooms were well maintained and clean. The twin rooms that we had were quite big also. The front desk staffs speak some English. Parking charge for car at the hotel was 800 Yen per day. We will definately stay here again the next time we are in Kumamoto.
ADV: good service, food are good DISADV: We arrive there late, there's no shuttle bus, it is just a little far away from JR station and city center.
All aspects were certainly quite satisfactory , foyer service very attentive and pleasant , excepting the room lacked sufficient air/ ventilation/ oxygen and interfered with sleep.
Review of hotel”
Near train station. Also near tram station. So quite convenient to go shopping street in Kumanmoto.
Good hotel room is big clean.
The staff was very friendly, helpful. There attitude is impressive. The hotel is located around 15 mins walk from JR Kumamoto station. The road from the hotel leading to the JR station is the main road and it is easy to follow. The room we lived in is spacious in Japanese standard. There was a nice car park which charged for 1000 yen per day for parking the car there. We think it was a reasonable price. If we have to pick up something to improve, I would say if laundry service was available, it would be even better.
Very nice hotel in Kumamoto”
The hotel staff are very helpful. The hotel provides good breakfast. The only drawback is that it's a bit far away from Kumomoto castle and the city centre but it's acceptable. I would rate it 4.5 out of 5 points.
The service is great and the staff are very nice”
My kids got an kid's packs when they entered the lobby and then the staff ask me to choose the gifts while we were staying in the kumamon themed room. The price of the room is a bit expensive but my kids were so happy with the room.
let young child Free stay”
Family travel, expense very large, choose hotel which let young child Free stay in a room is a very important reason, but also because young children won't sleep alone in a strange room, extra bed is not needed. Because it is family travel, so even hotel allows free stay for young children, but in the same time, the hotel can receive more room reservations by others adult family members , so the hotel is able to increase revenue.
Spacious room with excellent value”
If you plan to stay in Kumamoto for in town sight seeing and shopping as well as going to Aso, it's a good place to stay. The hotel has shuttle bus to take you to and from JR station, and the tram station is nearby for you to travel to the town for Shopping or sight seeing. Hotel room and toilet is spacious compared to the other Japan hotel at similar price. They also provide sleeping amenities, such as steam eye mask, bathing powder for help sleeping, green tea and etc. The hotel breakfast is generious. It is mixed with Japaneses and Western style which allow you to try different types of foods at a time. The breakfast coupon could also be used for lunch set menu in case you miss the breakfast. Hotel staff are helpful and be able to provide what we need during our stay.
The hotel is quite far from almost everything. There's no convenience store in a 10 mins walking distance. Luckily, we had a rental car, so the location won't bother us much. Apart from location, the hotel is really good. Luxury, spacious room space, new and clean. Recommend for family with children that want room with space.
New Sky Hotel - Great Value for the Agoda rate!”
New Sky Hotel is a top flight property with spacious rooms, elegant restaurants, and the most comfortable bed I've slept in for years. And with the Agoda price bringing it in for just a little it was basically half the price of comparable hotels in the downtown region. It's only drawback is that it's located half way between the station and downtown area which makes it a bit of hike for anyone without a car. However, they do have bicycles for rent, and then there are always just short 600 yen taxi rides away.
Dated bathroom, poor noise insulation, breakfast OK, good service”
Friendly staff, large room, large bed Dated bathroom furniture, very easy to hear noise from neighbors. Primary function of hotel is to sleep properly. This function is not fulfilled satisfactory.
My kids can access to most tourist sites with tram”
My kids can access to most tourist sites with tram
Will be back - Hotel”
Great hotel in Kumamoto”
Good for Family”
Overall it is a good hotel for family.
Crowne Plaza Ana Hotel Kumamoto”
Tidy and spacious Room”
Hotel is new with good facilities, spacious room and good service from hotel staff
Grand Hotel but small room”
The staff was really professional and had quality English. The hotel was near a lot of famous landmarks in Kumamoto. However, the room was really small yet the designs and comfort were very good.
Hotel with good service and reasonable price”
It is a bit remote from the downtown area, but it is not a problem if you rent a car as it only take about 5-min drive.
Great Hotel with Good Food ”
I have no problem looking for the hotel as I drove from Mt Aso. However, the place is quite far from city, about ten minutes by driving. Otherwise, it's a nice hotel to stay in.
nice and clean room
Reasonable price hotel with nice view”
Located is not remoted and good for traveler who drive car.Parking space is sufficient and not expensive.Lobby is nice and nice decorated.Air conditioning is no good.It is too hot and temperature cant be adjusted.Even there is temperature control but actually it can not be adjusted.Room temperature is remain to 26'C in my watch.Red wine is provided and not only beer.It is good to have internet connection for photo uploading and airline check in in advanced.No breakfast is provided and no restaurant is nearby.The closest area is the rail station which is actually quite far away.Staff is nice but english is limited.Even the manager cant understand well in english which is unexpected.
Not as good as expected because the air conditioner seems not working which make the room quite hot”
Not as good as expected because the air conditioner seems not working which make the room quite hot. I already set the temperature to 18 degree but still feel like 26 degree
The bathroom is old decorated and no warmer preset with air conditioning. The room rate is a bit over priced.
Nice facilities ”
Spacious room, am good service, new and clean facilities
Spacious room, new facilities and comfy bed. Valuable for money
location no good, over-rated”
Location far but friendly staffs
Great breakfast buffet
Great hotel with kumamo theme and great experience. Too short for me to stay single night only
Excellent service from hotel staff”
We brought our 10 months old boy with our trip, we contacted the staff for extra baby cot, and they are able to respond promptly and they are very polite. We enjoy the buffet breakfast very much!
Good service ”
So big room and clean”
ANA Crowne Plaza Kumamoto New Sky”
Perfect, will visit again
Much roomier than expected”
Nice but not very close to the shopping street.”
nice hotel ”
nice location, staff, tidy clean room
very nice hotel”
Room Comfort ”
Nice river view ”
Very nice river view from the room. The hotel lobby and restaurant are great. The room is pretty large. The hotel location is close to train station but a bit far from the shopping area.
Wonderful view and cozy hetel room in ANA Kumamoto”
I'd like to recommand you check up your reserving condition in which a breakfirst ticket is included or not.
Very clean and comfortable hotel, near to a tram station where you can take a 10 minutes ride to the shopping area. Very friendly and helpful staff. Parking is available, though not free - 1000yen per day. Do remember to buy the parking coupon from the reception or you would have to pay the full price of the parking from the gantry.
no much variety of breakfast from outside. nearby no restaurants or foods. front desk not really able to recommend nice foods at Kumamoto. Skip Kumamoto if you're not visiting Castle and garden.
Terribly overpriced ”
Could not believe the price for our room, then SELF PARKING fee was $45. Room was mediocre, buffet for dinner not worth the cost. So disappointed. Never again.
Family stay .”
No arrangement for transportation from JR station to the hotel. We have to walk all the way carrying our baggage to the hotel upon arrival. Adapter is now available when requested.
Did not arranged for pick up service. Has to walk from JR station to the hotel with baggages. Didn't even provide adaptor when requested.
Ms Cheng ”
Hotel is a little far away from JR station and shuttle bus stop services at 6pm. Not really convenient for family who travel with kids.