Hotel the best but must improve F&B to Western Market”
The best rooms for a 5 star hotel. Great space, bath at the end of the day. Hotels is one of the bets priced Hotels, and i travel constantly around Asia and Europe. Value for money. would stay again, but Room Service is a no go with excuses that the restaurant is closed, the 24 hour menu is limited to Noodles, run out of any western food, this happened every time. No ice cream. First night i then waited for +1.5 hours for me to receive, after several visits of personnel to my room to confirm. A numbering system would have solved the problem with the lack of English. The German restaurant is advertised on the website, but has been closed for functions only, which is one of the reason for my decision to stay. Chinese restaurants, we sat down for dinner before 8pm, which was empty, but was asked to move to banquet rooms. which was great in a way, two people on a large banquet table. Spa was double priced than normal 5 star spa, massage was average.The front office staff, tried to solve problems. My conduit to getting things solved but took time for them to find someone to speak English and then we had to go through an explanation process. Would love to stay at the hotel but must improve F&B to International Guest, no that i saw many.
Nice Hotel in the quiet side of Pudong”
Chose this hotel because of its peaceful surroundings and its proximity our stakeholders. A mere 5 min walk to the nearest MRT station, but other than that, there is nothing in the area except for one Starbucks café opposite. Did not use the spa as it is under reno until mid-nov.
Maybe Chinese travelers will like it. Reno looks grand, aged but overkill. Feels like a Nightclubs. Facilities not managed by hotel so there are residents, members etc can be quite crowded.
Spent longer than 30 minutes for checking in. You know how I feel.”
Water pressure is too low. Beds are too old.
Spent longer than 30 minutes for checking in. You know how I feel.”
Water pressure is not enough. Beds are too old.
Good hotel, service is perfect.
A good hotel.”
It is the first choice if I go to Shanghai.
A five star hotel”
Hotel was 5 stars. very good rooms the pool was ice BUT not for guest!! an that wat weird Is wa far from down town half an hour wuth cab and you really need to writw down adress othervise th taxi wont find the hotell. but a 10 minute walk to subway. that is very easy to use. BUT hotel restaurang had no wine and just ok food
Overall, worth recommending”
The room was huge, in very Chinese way decorated. Clean, but I could hear the noise from other room... Staffs were nice but cannot speak good English. I got the room with good promotion so pricewise it was good staying.
Not Central Location But nice Hotel”
The rooms are big. The hotel are far away from central shanghai, but very close to a subway station. The reason i stay in this hotel is because i need to attend an exhibition in Pudong. NOT recommended for tourist.
Room is quite nice and very beautiful.”
Overall, was really good. they cannot speak english fluently, however every staff was kind, and willing to do everything. Swimming pool outside is nice to get swim, not really goo for tanning. :) it's a plastic chair. However we enjoyed a lot. Breakfast is not really like 5 stars. Not bad, there are many place to enjoy sports. it was good even with payment.
Disappointing. Really disappointing.”
Room was too hot. They control the air conditioning centrally and won't allow it go below 23 degrees which is too hot for me. Even though they sent someone twice to my room at 1am to 'fix' it, it's impossible to fix. No matter what they tell you it won't go below 23. Also, safe in the room didn't work and 2 of the 4 restaurants were closed. Even the German bar was closed because no one goes to this hotel. It's empty. I live I'm Shanghai so I knew the location was poor but I want to be close to the maglev. Don't stay here if you want a central location. It's far from the center and there's nothing to do around the hotel. You really should pay that little extra to stay somewhere decent. This place ruined my last night in Shanghai.
The hotel was great, clean and comfortable”
The stay was great. The only concern I had was the air conditioning in the room was limited to 24.5 degres Celsius which is not much of a air conditioned room. After informing the front desk they changed it to 22 C, which was better, but it only lasted a day. On my last day it went back to 24.5 C. Other than that the stay was good.
A wondeful value for money”
My visit was made excellent by the Front Manager Ms Ailsa. I reached Hotel in morning 3 am and my check in normally would be 2 pm. But she made my day by extending an early check-in around 3.45 am. The first impression of good service. The room was good and enjoyable. But their was construction going on this side of hotel. I requested for change of the room and to my surprise they next day upgraded me to premium room without any extra charge. it was a splendid room. the hotel is excellent with transport Line 7 of metro within 100 meters can access any part of shanghai. The staff made my stay a very pleasant stay. Usually i go twice a year to shanghai for business and now this hotel will be my permanent hotel to stay. Keep it up. Recommended for the stay if you want to have peace of mind.
Nice Hotel, ”
The Hotel was very good, but they need to keep someone who is able to atleast understand and communicate simple english, I had an incident where I called the Housekeeping asking for some fresh Towels, unfortunately they dont even understand what "Towel" is ??? being a five star hotel, and with such Elegant service I am sure they could have had better speaking or understanding of simple English where foreigners are able to communicate without any issue. Otherwise the hotel is very nice and no other complains...
Like a palace.”
Service, Room, Location are perfect for visiting exhibition.
Great value for money ”
Amazing place with very spacious room with beautiful balcony overlooking a garden, fantastic facilities with heated indoor pool. Luxury hotel with great landscaping. Would definitely go back.
Nice hotel, nice big bed and room. breakfast was okay and there is a supermarket and starbucks near the hotel.
a distance from food and restaurants hotel staff and facilities are excellent
very good location, near to subway
Nice Quiet place with nice Restaurant nearby”
nice environment - not to noisy and busy 5-10 mins car ride to Shanghai International exhibition hall Nice room at the right price, with nice restaurant nearby
Enjoy very much my stay!”
stay in shanghai”
Nice & freindly hotel. but little far from shopping & othr entertaiment places
Amazing, It Is a really beautiful hotel iOS staff Is very friendly and professional
Excellent with Big rooms, Bkfast various choices for all tastes, Kitsch style facility ”
Friendly staff but hardly speaks any english. Outside pool is not open. Even though sunchairs around the outdoor pool it seems as the outside pool only is for looks? Indoor pool was big with focus on swim practise and no lane for playing around. A/C in gym was not working. Facility feels safe and you can only use the elevatörs with room keycard. Some 750 meters walk to Jinxiu Rd subway station (line 7) and approx 30 min with subway to downtown Nanjing Rd/People square (line 2). Shanghai subway is convinient, clean, safe with A/C. Taxi is cheap but beware of dirty seats, angry cab drivers trying to rip you off especially in the evenings.
long walk from the metro and faulty drainage system at bathroom!”
It was a long walk from the nearest metro station and there's really nothing around the hotel. Also, the drainage system at the bathroom was very bad and I had to start scooping out water after my shower! The hotel staff did help us to change a room after I was given a room that is so different from the one shown in the picture on the Website. Nevertheless, a cosy place if you just want a quiet place.
Nice place but you better know Mandarine”
I just had problems communication with staff. They have good facilities but do not now why, for instance they have Nespresso coffee machines in the rooms but only decaf images pods. When I tried asking for cafinated pods I got passed on and passed on. So i searched the internet for images of othe Neapressompods types thinking that would solve the communication problem only to be told decafinated pods is all they order.
Impudent staff at front desk”
The stay was prepaid, but when the reception manager tried to reserve an amount on my card, it was not approved. He said that I did not have enough money on my account. I gave him an other card, with same result. He tried 4 different Visa and MC, with different amounts, but each time he repeated that I did not have enough money on my account. The three girls behind the desk were laughing at me, and it became very embarrassing. Finally he was smart enough to try an other card terminal, and of cause the payment went through.
Mixed but positive”
Overall the stay was very positive, staff were friendly and attentive to questions and requests. The area is a bit out of the way, but that is a mixed bag in Shanghai. On one hand it was a quiet new development, but on the other taxis were not plentiful. That being said a main subway line is near by. The hotel was obviously designed with a high degree of luxury in mind, and our stay was very comfortable. Had a fantastic lunch in the international restaurant there, and while we never made it down for breakfast, the coffee machine in the room got us through the mornings fine. One negative point was they were trying to change dates or extend our stay through the hotel reception was a nightmare. We arrived a day earlier than planned, and the hotel refused to adjust the dates which led to a farcical situation of us sitting in the lobby emailing back and for with Agoda trying to get everything sorted out. If the Agoda customer service staff hadn't been so helpful we would have moved to a different hotel.
looks can be deceiving ”
This hotel is a waste of money, if you stay in this hotel you will continuously be aggravated. Ecafe restaurant ran out of burgers on the first nights stay, I decided to go for an early dinner. No waiter brought me a menu. After 10 min, I had to get up and get it myself. Decided to leave and go to the Chinese restaurant for steak and rice, the steak arrived raw after I requested well done. Assistance manger arrived with vouchers for beers at the German Bar. I don’t drink. The health centre staff does not understand English when I ask for a towel and when I ask were the business centre is they can’t tell me where it is. They did understand what I was asking but they had no clue where it was. 2nd night at the Ecafe restaurant met up with clients and they brought my client the wrong pizza, there was no urgency to replace the correct pizza! Waited one and a half hours and finally brought the pizza. Package arrived for me from my supplier, I did not receive notice from reception staff that there was a parcel waiting for me. Trust me I have travelled to China on business for 8 years I would rather stay in a 3 star dump than get service like this! Ran into an American couple they check out early they could not handle the bad service, at Ecafe restaurant they brought the dessert before the main meal.
Great Hotel with good service. ”
Great stay, but had issues with credit cards as machine only gave instructions in Chinese. Very embarrassing when both Visa and MasterCard would not register because correct procedure for entering info into credit card machine could not be followed.
It's not close to anything special but you get a nice room in an upscale setting for a reasonable price. Recommended
Big room but nothing nearby”
nice big room and quite ok breakfast but nothing nearby
Upscale Chinese Hotel in New Pudong”
This hotel is a short taxi from the subway which links to the maglev and airport. Very nice hotel with excellent customer service and a good breakfast
Close to exhibition halls”
Not Central Location But nice Hotel”
I choose this hotel because of its location that is close to the subway station. This hotel has big and nice comfortable rooms. Location is very far away from central Shanghai.
Pleasant Stay, near Exhibition Hall, Nice Room, comfortable bed and excellent service from staff
Good to stay”
Big room, nice breakfast, good facility, and appropriate for fair visit
Good for all, but far from shopping center”
All good, Big room, nice breakfast and people.
good!need to come again!”
need to come again!
Great Value ”
The hotel is really great and the staff is very professional and friendly.
Great hotel, highly recommended. Just 10minutes taxi from the New Expo. Subway just a walking distance. I will go back
Good except store”
Nice location for business
Pretty Flash place”
Beautiful hotel. Huge room with a great view. Early check-in was a huge bonus. Breakfast great. Staff very good. A little tricky for cabs to find hotel reception. A 10 min walk to the metro.
Very nice hotel and easy access to SNIEC!
great staff. offered free upgrade. will stay again.
what the title”
Very Nice ambiance, close to subway and few restaurants
its nice to stay also pleasent
good for biz”
it was good and clean though a little bit far from city
There were no other guests in the bars, restaurants, and recreation areas
Great stay and great service from a great hotel, nearby restaurants walking distance and great night feel and river lights.
elegant hotel but far from city”
It's very quiet if you need to get away from the crowd.
Great Location,Great Hotel, Great Room. Excellent Staf, Big Size Room
Good customer services, the staff was thoroughly explained the facilities in the room and introducted the nearby scenes and how to get there.
Have already told everyone I know about the experience had. Beautiful hotel.
Very remote location and nothing to see arround. No english speaking personel, or very poor knowledge of it. Also pls note that beer is supposed to seve cold, not wit ice!
It was surprising that almost nobody of the staff (expect of reception and lobby) wad able to understand or speak English in a 5* Hotel.
Toilet smelly ”
Require more English conversation skills for staff”
Location is not near from subway and Staff's English conversation should be improved.
Good Hotel with friendly environment ”
It was a good time after work