Cinnamon Citadel Kandy
Bezmaksas Wi-Fi
2017

Cinnamon Citadel Kandy

124 Srimath Kuda Ratwatte Mawatha, Mahaveli upes zona, Kandi, Šrilanka, 20000
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    Cinnamon Citadel Kandy atsauksmes

    8,2
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    8,5
    Lieliska tīrība
    95% ieteiktu draugam

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    Fantastiski
    Atrašanās vieta
    8,0
    KARTĒ
    Lieliska vieta - 1,17 kilometri no pilsētas centra
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  • Atbilstība cenai:8,0
    Attālums līdz pilsētas centram6 Km
    Vietas vērtējums8,0
    Tuvākā lidostaSigiriya Airport (GIU)
    Attālums līdz lidostai73,2 km

    Numuri pieejami Cinnamon Citadel Kandy.

    8,3
    Lieliski
    Numura komforts un kvalitāte
    Luksusa numurs  (Deluxe )
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    • Numura lielums: 56 m²/603 k...
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    • Numura lielums: 42 m²/452 k...
    • Skats: Dārzs
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    Superior numurs bez brokastīm (Superior Room Only)
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    • Numura lielums: 42 m²/452 k...
    • Skats: Dārzs
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    • Numura lielums: 70 m²/753 k...
    • Skats: Dārzs
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    Superior Single Room, 1 Single Bed
    Superior Single Room, 1 Single Bed
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    Deluxe Single Room, 1 Single Bed
    Deluxe Single Room, 1 Single Bed
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    Room Economy
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      Twin/Double room - De Luxe - Breakfast
      Twin/Double room - De Luxe - Breakfast
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        Room Capacity 5
        Room Capacity 5
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          Divvietīgs numurs (2 gultas) (Twin)
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            Īstu viesu atsauksmes par Cinnamon Citadel Kandy

            Agoda atsauksmes (690)Booking.com atsauksmes (772)
            Viesnīcas stāvoklis/tīrība:8,5
            Iespējas8,3
            Atrašanās vieta8,0
            Numurs komforts un kvalitāte8,3
            Pakalpojumi8,4
            Atbilstība cenai:8,0
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            Parāda 588 pārbaudītu viesu komentārus
            12345
            7,2
            Ļoti labi
            Yoko no Amerikas Savienotās Valstis
            Pāris
            "Superior" klases numurs
            Uzturējās2 naktis 2019. gada februāris

            By Cinnamon standards the food was way below par ”

            In general, better training of staff would be appreciated.

            Novērtēts 04 marts 2019

            Dear Yoko, Thank you for writing to us following your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Please accept our sincere apologies for any inconvenience caused during your stay with us. Your comments pertaining to our service lapses are noted and will certainly be taken on board as areas of improvement. While thanking you again for your comments, we hope that we can welcome you back for a more memorable stay.

            Atbildēti 05 marts 2019
            Cinnamon Citadel Kandy
            8,0
            Fantastiski
            Prakash no Malaizija
            Grupa
            "Superior" klases numurs
            Uzturējās vienu nakti 2019. gada janvāris

            Loved the stay here”

            Only stayed at Cinnamon Citadel for a night as we stopped over on the way to Jaffna from colombo. Staff were extremely friendly and rooms were clean and spacious. Had a huge balcony overlooking the river which was amazing especially when you look out in the morning. We had dinner at the restaurant by the pool as we didnt feel like going for the buffet, food was alright. Menu mostly comprised of western/ chinese dishes and not much Sri Lankan type dishes were available. Had the vege lasagna - not very good, penne prawn pasta - prawns were many and fresh (tasted alright), chicken tikka - was ok. Maybe the buffet might have been a better choice. Breakfast spread was excellent however. Would definitely stay there when I visit the next round, plus drivers are given accommodation.

            Novērtēts 02 februāris 2019

            Dear Prakash, Thank you for staying at The Cinnamon Citadel, Kandy and we greatly appreciate you sparing your valuable time to share your experiences on line. We are so happy to learn that as a team, we were able to live up to our promise of service excellence and make your stay memorable. Your generous words for our staff are truly appreciated. We have shared your complements on our service with the entire team, and they are delighted with your praise and recognition. We have also taken note of your concern areas for our betterment, rest assured we will take necessary measures to rectify the issues highlighted. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager. Cinnamon Citadel Kandy

            Show more
            Cinnamon Citadel Kandy
            10,0
            Izcili
            Kunal no Indija
            Ģimene ar maziem bērniem
            "Superior" klases numurs
            Uzturējās2 naktis 2018. gada decembris

            "Beautiful" is the only word I have”

            This property was the highlight of our stay in Sri Lanka. The location, the rooms, the cleanliness, the staff and the service everything worked in its favor We really really enjoyed our stay here... the views from the hotel are nothing short of breathtaking. The food was good too (They even arranged for custom dishes to meet our dietary requirements) This place is perfect for a quiet, relaxing, luxurious stay. My suggestion - forget the touristy things and enjoy the hotel. Breakfast buffet was quite elaborate too. Do go for this hotel if you're going to Kandy. Tip: don't miss the river boat ride (can be booked through the hotel)

            Novērtēts 22 decembris 2018

            Dear Kunal, Thank you so much for choosing Cinnamon Citadel Kandy, as your holiday destination and thank you so much for sharing your experience. It's indeed a pleasure to read that you enjoyed the hotel and its facilities and we are glad that you had a great time. Thank you for highlighting the Nature surrounding ,the room service and the friendly service you received. We at Citadel Kandy strive to exceed our guest expectations at all times and we are pleased to read that we were able to do so. Whilst thanking you for your review, we sincerely look forward to the pleasure of welcoming you in the near future. Best Regards, Kalhari pathirathne Lifestylist Cinnamon Citadel Kandy

            Atbildēti 01 janvāris 2019
            Cinnamon Citadel Kandy
            10,0
            Izcili
            michael no Apvienotā Karaliste
            Pāris
            "Superior" klases numurs
            Uzturējās2 naktis 2019. gada janvāris

            Great hotel, great staff.”

            A Rs500 or so Tuk Tuk ride from the centre of Kandy, the hotel just couldn’t have been beaten for its facilities, location, and it’s incredibly professional and helpful staff. We intended staying for just two nights, but stayed on for an extra three. The food is good, though the a la carte menu could do with a bit of an upgrade. We had the buffet which was fine. A Jewel of a hotel!

            Novērtēts 02 februāris 2019

            Dear Michael, Thank you for choosing to stay at The Cinnamon Citadel Kandy and we are glad having you with us. We are indeed very pleased to know that you had a memorable and enjoyable stay and have appreciated our warm, friendly and personalized service that is consistent with the Cinnamon brand standard. We certainly look forward to welcoming you back in the near future for another renewing stay, Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

            Atbildēti 03 februāris 2019
            Cinnamon Citadel Kandy
            9,6
            Izcili
            Christopher no Apvienotā Karaliste
            Pāris
            "Superior" klases numurs
            Uzturējās2 naktis 2018. gada novembris

            Staff went above and beyond”

            We spent a very relaxing 2 nights here. We could not fault the staff for their help and friendly efficiency. The restaurant in particular served delicious food and coped well with our food allergies. Thank you for a lovely stay.

            Novērtēts 08 novembris 2018

            Dear Christopher, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.

            Atbildēti 13 janvāris 2019
            Cinnamon Citadel Kandy
            10,0
            Izcili
            Rajveer no Taizeme
            Pāris
            "Superior" klases numurs
            Uzturējās2 naktis 2017. gada jūnijs

            Excellent Hotel & Experience”

            Hotel very nicely located by the river with panorama pool view. Modern decors & cleanly maintained. Excellent in house Dining with plenty of food choice at great prices with an excellent breakfast with exotic choices. Evening musicians at the lobby were excellent as well. Not cheap but easily the best hotel we stayed in our Sri Lankan trip.

            Novērtēts 19 jūnijs 2017
            10,0
            Izcili
            Dammika no Šrilanka
            Biznesa ceļotājs
            Uzturējās vienu nakti 2016. gada septembris

            Pleasant Stay”

            My arrival and check in experience was not what I had expected from the Cinnomon brand. I was asked to wait to be checked in and then the customer was forgotten until I had to go back to the reception and say that I was waiting to be checked in. This time I encountered two professional gentlemen Sujith and Roshan who assisted me promptly and in no time I was offered a welcome drink and was escorted to my room within minutes. Thank you Roshan and Sujith for having made my stay a pleasant one.

            Novērtēts 13 septembris 2016
            10,0
            Izcili
            Melanie no Filipīnas
            Pāris
            "Superior" klases numurs
            Uzturējās vienu nakti 2015. gada maijs

            Best place in Kandy to Relax”

            great room, lovely staff and great food

            I planned to stay in this hotel for only 1 night but after seeing the place ended up extending 1 more night. It was a great place to relax and food (Breakfast and dinner) are really great. Lots of variety to choose. Staff are very friendly and very helpful. Location wise, ended up having a hard time to look for it since I'm driving GPS just keep on giving me weird routes but all worth it after seeing the place. The hotel is a good place to set as your base if you intend to see Kandy. Overall if I have a chance to go back, will surely going back to this hotel.

            Novērtēts 15 maijs 2015
            10,0
            Izcili
            Melanie no Filipīnas
            Pāris
            "Superior" klases numurs
            Uzturējās vienu nakti 2015. gada maijs

            Lovely Place to Stay”

            Great view, great food and lovely staff

            I planned to stay in this hotel for only 1 night but after seeing the place ended up extending 1 more night. It was a great place to relax and food (Breakfast and dinner) are really great. Lots of variety to choose. Staff are very friendly and very helpful. Location wise, ended up having a hard time to look for it since I'm driving GPS just keep on giving me weird routes but all worth it after seeing the place. The hotel is a good place to set as your base if you intend to see Kandy. Overall if I have a chance to go back, will surely going back to this hotel.

            Novērtēts 15 maijs 2015
            9,3
            Izcili
            Kevin no Kanāda
            Pāris
            "Superior" klases numurs
            Uzturējās4 naktis 2014. gada augusts

            Memorable stay”

            Pool. River view. Food.

            We stayed at Cinnamon Citadel for four nights during the last four nights of the Esala Perahera in August 2014. The hotel is somewhat far from the city center and trying to get a three-wheeler was sometimes a challenge...... either into the city...... or back from the city day or night. Yet, reception could order a ride for you quite easily if you wanted to get help from the front desk. In the city, we found that when drivers learned that we were staying at this "star" hotel, three-wheeler rates would go way up in price.... and it was hard to barter a good price to get back to the hotel. Tourist rates, right? ;-) Situated on the river, the hotel setting is beautiful. The food was delicious yet sorry to report......we found the coffee terrible... very weak. Then again, Sri Lanka is famous for tea and not coffee ;-) The dining room staff were very friendly and efficient. The pool area is simple yet beautiful and was never overcrowded. Plenty of sun chairs for guests. From our travel budget....it was pricey to stay here, especially during the Perahera. Yet in our two weeks in Sri Lanka, it was our favourite hotel of them all. As expensive as we found it, we would indulge again and stay here should we ever return to Kandy.

            Novērtēts 30 septembris 2014
            9,0
            Izcili
            Ratchat no Apvienotā Karaliste
            Ģimene ar lielākiem bērniem
            "Superior" klases numurs
            Uzturējās vienu nakti 2013. gada septembris

            Good room, clean, by the river”

            The hotel is nice, clean and right by the river

            We loved the hotel but just that you have to make sure that you requested for the room with a great view of the river. There are not many rooms that directly face the river so be sure to request for one in advance. We didn't know that and got the room with a slight angle towards the river but it wasn't that bad. They also have a good sized swimming pool and it's also nice to sit in a bar overlooking to view of the pool with the river behind.

            Novērtēts 19 oktobris 2013
            8,0
            Fantastiski
            Amila no Šrilanka
            Biznesa ceļotājs
            Uzturējās2 naktis 2013. gada septembris

            Absolutely wonderful Experience !”

            Relaxing , Comfort ,Food

            I stayed there for two night in absolute relaxation and satisfaction , the hotel was simply wonderful over all the lobby area opening up to the swimming pool looks absolutely beautiful ,specially in the evening with wonderful lighting live music and with the bar close by .The rooms are large with high ceiling and i absolutely loved the authenticity blended with all modern amenities . the food was brilliant but a bit expensive if you go to the restaurant for buffet .in room dining is more value for money . The staff were really helpful . Recommend for anyone without a doubt !

            Novērtēts 16 oktobris 2013
            9,0
            Izcili
            Jasmine no Jaunzēlande
            Pāris
            "Superior" klases numurs
            Uzturējās vienu nakti 2013. gada aprīlis

            Very comfortable hotel”

            the river setting, the pool, the restaurant

            We loved this hotel, its light and bright with a nice bar area overlooking the pool, which overlooks the river. The pool was fab, nice and bog with comfy loungers. Comfortable room with balcony overlooking river. This hotel had the best buffet of all the places we stayed in Sri Lanka - with stations for freshly made salads, desserts, fresh bacon, eggs and pancakes for breakfast. This hotel is tucked away so a nice quiet spot.

            Novērtēts 15 aprīlis 2013
            9,7
            Izcili
            Wei no Singapūra
            Pāris
            "Superior" klases numurs
            Uzturējās2 naktis 2012. gada decembris

            Excellent hotel”

            Good view and good facilities

            The hotel is very clean, has a great view facing the river and greenery. The pool is also very enticing. The bar is also strategically located and is a great place to chill out. The best part is the room. Very nicely decorated, modern, and has a nice deck facing the river. The bathroom is clean too, which is rare is other hotels. Great for families or couples. I cant list any downsides to this hotel.

            Novērtēts 01 janvāris 2013
            8,7
            Fantastiski
            Lynda no Singapūra
            Grupa
            Luksusa numurs
            Uzturējās vienu nakti 2012. gada decembris

            Lovely newly renovated hotel ”

            Just been renovated. Lobby is warm and inviting with a grand view of the river and pool. Serene and quiet.

            Nice hotel tucked far away from the bustling Kandy city centre. Drive into the hotel from main road takes about 10mins alone.! But worth the drive for the peace and quiet. Room is nice and warm. Decor of hotel is great. Food is reasonable and staff is great. Wifi is a problem though. We had to constantly ask for passwords and they change it everyday! If they an do something about this it will be great. Honestly there won't be many outsiders poaching wifi so might as well just open it up! For all the trouble the wifi reception is not great either in the rooms.

            Novērtēts 27 decembris 2012
            7,6
            Ļoti labi
            Ashok no Indija
            Ģimene ar lielākiem bērniem
            "Superior" klases numurs
            Uzturējās vienu nakti 2019. gada janvāris

            Will not recommend”

            Booked 2 rooms with 3 adults in each room. At time of booking didn't say exceeds capacity. Neither it said extra money for extrabed. It was non cancellable booking. Insisted on extra money. Don't even reply timely. It is clear if there are 3 adults either give triple room or DBL room with extra bed without last moment extra charge. If someone books DBL bed for 2 & at last moment adds a guest in same room then only extra charge ok. Don't expect 3rd man to stand whole night

            Novērtēts 13 janvāris 2019

            Dear Ashok, Thank you for choosing to stay at our property and we appreciate your time to share your feedback. We assure you that all your points of observation and concerns have been personally addressed by the Management with the related leadership teams. Please accept our sincere apology for the unpleasant experience. Your comments will be addressed to ensure improper standards will not repeat again in the future. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day.

            Atbildēti 28 janvāris 2019
            Cinnamon Citadel Kandy
            6,0
            Mahinda no Apvienotā Karaliste
            Pāris
            "Superior" klases numurs
            Uzturējās2 naktis 2018. gada jūlijs

            Pretty Average !!”

            Please look for better options. Cinnamon name brought us here but the benchmark standards were dropped. Not enough parking spaces for cars. Breakfast was ordinary but the hoppers made by Irene was classy! She made a great effort single handedly to keep all guests who lineup for her service happy. Some items eg ;fresh orange juice and masala tea were on a payable basis. Apart from that Cinnamon Citadel in Kandy has nothing amazing to remember ! If not for Mahaweli river this place has not got much to offer .

            Novērtēts 18 augusts 2018

            Dear Mahinda, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. It is regrettable that certain aspects of our property were not up to your expectations and those areas-of-improvement will be taken into consideration and they will be looked into. It is appreciated if you could write us in order to better our selves further. We would like to thank you for choosing us. We look forward for your next visit at our property.

            Atbildēti 02 marts 2019
            Cinnamon Citadel Kandy
            7,2
            Ļoti labi
            Vijay no Singapūra
            Ģimene ar maziem bērniem
            "Superior" klases numurs
            Uzturējās vienu nakti 2018. gada jūnijs

            An absolutely stunning location”

            This hotel is great in every way except the lack of elevators and the not so hospitable nature of most of the staff. We also stayed at the Cinnamon Lodge at Habarana and the staff there were much friendlier and helpful as compared to here.

            Novērtēts 09 jūnijs 2018

            Dear Vijay, Thank you for sharing your comments following your stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We have taken note of your concerns and they will be looked into. Once again thank you for choosing Cinnamon Citadel for your holiday. We look forward to have you for another memorable stay.

            Atbildēti 12 jūnijs 2018
            Cinnamon Citadel Kandy
            7,2
            Ļoti labi
            Seneeth no Šrilanka
            Pāris
            "Superior" klases numurs
            Uzturējās vienu nakti 2018. gada maijs

            acceptable but not up to expeted standerd”

            Hotel is situated in central Kandy area. It has a pool, restaurant, descent rooms. Staff is not that attentive. Food is good and for the buffet has a good range of selections. Pool is too centrally placed as you don't have privacy at all.

            Novērtēts 14 maijs 2018

            Dear Seneeth, Thank you for sharing your comments following your stay at our property. It was a pleasure to have you with us. We have taken note of your concerns and they will be looked into.Should you feel the need, please feel free to write us and we would be glad to take your thoughts into areas of improvement. Once again thank you for choosing Cinnamon Citadel for your holiday. We look forward to have you for another memorable stay.

            Atbildēti 03 jūnijs 2018
            Cinnamon Citadel Kandy
            10,0
            Izcili
            R no Šrilanka
            Ģimene ar maziem bērniem
            "Superior" klases numurs
            Uzturējās2 naktis 2018. gada februāris

            Very nice hotel. Great views.”

            Pros: Reception staff were helpful. Upgraded us without asking. Fantastic views. You can take a boat ride if you like to enjoy the scenery. Highly recommends this hotel. No doubt why they have also won so many awards. Cons. Bit far off from the City centre ..about 4kms. No lifts to access rooms. You have to walk.

            Novērtēts 30 aprīlis 2018

            Dear Guest, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us and realize that our aim to excel our selves at quality guest service being realized. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.

            Atbildēti 03 jūnijs 2018
            Cinnamon Citadel Kandy
            12345
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