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Great location and friendly hotel ”
Great location right on the beach with lots of eateries around the hotel within walking distance. Staff are very friendly and very accommodating with all your requests. Rooms are slightly on the small side and bathroom is congested but clean and a good shower with hot water anytime of the day. The sea view restaurant on the ground serves complimentary buffet breakfast with a variety of Indian and continental foods. All the food in the hotel was very authentic and tasty. The hotel has 3 resturants which it hires out for private parties and functions and party music can last late in to the night so is disturbing if you want an early night. We were luck the first 3 days we stayed but the last 3 days there was a party each evening lasting well past midnight. Generally a good hotel to stay at and would definetly stay there again.
I have no choice but to stay here”
Budget hotel with not-so-budget price, well if you don't mind the very minimum facilities and amenities provided, please go ahead because it has a good by-the-beach cafe/bar, although you still need to bear with the crows which want to have a taste of your meal and drink.
I was impressed with Citizen as I initially started in another Hotel in Juhu that was much more expensive and downsized to Citizen for affordability. I transferred as a solo female and felt safe here. There is good security, the service is excellent - better than the other which was 3 times the price. The rooms are comfortable - a little worn but that comes with the lesser price. The only negative I had was that there were often noisy people in the halls and the rooms are not very sound proofed. However, I was really impressed as I stayed on two separate occasions. When I checked out the second time having already prepaid my accommodation the Hotel offered me a discounted tariff for the 2nd stay and refunded some of the money that I had prepaid. I never even asked or expected this. What a bonus and rarity in India where it can often feel like you are in a culture that is really only interested in how much $$ you have. Citizen = Trustworthy.
I really enjoyed the stay and was pleasantly surprised. The staff is extremely friendly and helpful. You should give them all a raise. . It was a very nice stay at your hotel. Will definitely choose the hotel for my future visits Would also like to mention the receptionists Mr. Nikhil, Santesh and Reshma for their assistance with our ride back to the Airport.
Somewhat shoddy since my last visit ”
Citizen is always number one for its location right on the beach. This visit for me after 2 years saw the terrible neglect of the hotel. Rooms and corridor smelt of stale smoke. Furniture and fittings were in a bad state. Breakfast was good but still the same
Other then location its so bad. Smelly as soon as u go inside. Staffs are good but property is old and smelly. Many stray dogs outside and if u r walking to beach at night then careful. This property can be a top class as long as they maintain and manage properly. At the beach , nearbto airport ets are the plus point.
Great sunsets right on Juhu Beach”
Hotel is right on Juhu Beach. Patio resturant overlooks the beach and is great for watching the sun set. Food and service is quite good, room service prompt. Room was clean and comfortable with refrigerator, kettle, safe, great tv with hundreds of channels. Rooms are not soundproof and there was construction going on during the day though didn't start too early or go too late. About 1/2 hour to the airport in hotels free shuttle, make sure to book day before. Would stay again.
good location but poor service by driver”
Comfortable. But daily complimentary breakfast only serve in the same menu for my four days stayed. Noises from room outside can be hear clearly, for those who can't stand for the noise should not select there. The driver who sent me back to the airport asked for rupees 300 tips. This is ridiculous.
Pleasant stay before an early flight departure ”
The room was quite tired and the bed hard but it was perfectly fine for a one night stay before taking the complementary transfer to the airport for an early flight. There is a restaurant with good sunset views practically on the beach. The food and service here we're excellent. The wake up call and airport transfer were reliable. The staff were helpful.
Fantastic definitely recommended ”
Arrived early, requested early check in and late checkout all accepted. Great lunch in the restaurant on the beach at very affordable prices for any traveller! The staff here were the best in Mumbai very helpful and considerate hence this why I will be staying here again.
it was perfect”
no problems everything was very good can select multiple answers. Adventure hotel All-inclusive hotel Art / design hotel Beach hotel Budget / backpacker hotel Business / conference hotel Castle / fortress hotel City hotel Club / resort hotel Countryside hotel Dive / surf hotel Family hotel Golf hotel Gourmet hotel International hotel Luxury hotel Nature / wildlife hotel Nightlife hotel Romance / honeymoon hotel Self-catering hotel Shopping hotel Ski / wintersport hotel
Great hotel, superb staff and great location”
We found the citizen hotel on our 2nd trip to Mumbai, the location was excellent, right on the beach. The restaurant was a bit pricey but OK as the food was worth the money. Staff were helpful and very friendly, the only flaw is that the hotel doesn't have a gym or pool. We thoroughly enjoyed our stay here and Mumbai is a city you should not miss its fantastic.
Best Value for Money Sea Facing Hotel in Mumbai”
It is so rare to get a sea facing hotel in a metro city like Mumbai at such reasonable price. However it is an old property with small rooms, basic furniture & amenities. A bit garish decor. But the sea facing rooms are treat to stay for its sheer scenic view. The beach side restaurent also gives you a "holiday" feel even in the business like environment of the city & the suburb. Just that there was a noisy private party going on at the restaurent on the evening of our check in, spoiling the quiet pleasure of the beach side place. Breakfast buffet was a minimalist version.
pleasant hotel with modernised rooms and generally good standards. i was surprised on the first night when my sheets had hairs and a blood spot on them but after that the standard improved. you can enjoy breakfast on an open air terrace and watch everyone playing soccer and cricket. (it would be great if this remained a cafe facility all day but it turns into a bar from mid-morning.) they don't have much tourist information on hand so if you need it, bring your own! i would have no hesitation in using the hotel again.
Best location in Mumbai, very economical”
I have seen this hotel before while visiting Mumbai. I really loved the location right on Juhu beach. So this time when I travelled I decided to stay there. It is probably the cheapest hotel where a foreigner can stay and still feel comfortable. Rooms are clean, friendly staff. They do currency exchange in the front desk, up to 100$ per day. They are very helpful in directing you where to get your SIM card for your cell. Free transportation to the airport in a big size van. Overall good experience for the $ I paid in comparison to neighboring JW Mariott. If you are on a quick trip and do not care about luxury...this is your place.
Tiny room tiny bath room dirty windowsMessed up grouting poor entrywaste of manpowersaluting you ”
Fixer upper property needs to redo complete hotel
Room with a view”
Rooms and bathrooms are too small for comfort.
Good hotel close to airport. Hotel is on beach!”
Excellent hotel. Been this hotel couple of times and will come back again :)
Good location right on the beach. Lovely breakfast . Room had kettle , refrigerator and two bottles of water every day.
I can not say if I can ever come across similar or worse experience as I had at this hotel.
It's location is plus point, Entrance space is very congested, ”
Small room, Bed is not of full length, Your legs hangs out when you sleep on it, Bathing space is very small. Rest is okay, Only plus point is it's right on beach location, Staff is coperative
Dirty and wifi doesn't work”
Stayed here four nights for work. Wifi was completely useless and I racked up a massive data roaming bill because I absolutely needed the internet for work. There was urine on the toilet seat when I arrived, and hair in the bathroom sink. Absolutely no variety in the breakfast menu.
In a beautiful strategic location expected the interior and ambience to little upmarket in line with the fees charged. Staffs are all good and helpful and food quality is appreciable too. The same hotel can actually do wonder make rest of the budget hotels around to make run for theirr money.
worst hotel for the price you pay ”
staff is ignorant they don't even care for guests requirement no matter which room u take they all have some issues , breakfasts is worst quality of food is horribly bad and their menu prices are like a 5 star hotels price while quality is worst then Footpath food Won't recommend to anyone other then for anything other then it's location which is at beach
It was a good experience. Location is silent and serene and away from hustle bustle of a city. Positive Points: 1. Good Location. 2. Free Breakfast. 3. Staff was polite and prompt. Not so good points: 1. Water problem (may be during my stay) 2. Internet was Free but very slow and no proper signal. 3. Room needs air fresheners as its near beach so there is always a fowl smell. 4. Food and Water is very expensive but at the same time it was tasty :)
Very small room given for third bed. Later changed to bigger room next day..Brakfast needs to improve to serve warm not cold left on self service. As when you order toast they say will serve. But when they bring on table it's cold.Ask for cakes sorry it's finised
Nice beach views but too far from city centre”
We enjoyed it ,the atmosphere was informal and the staff helpful and the curries were delicious. The bathroom wasn't such a great setup as the shower sprayed directly into the doorway and the floor was always wet
OK for short stay.”
Ok given I was on my way out to Thailand,and basically only over-nighting.No real issues except that my booking included 2 way transfers and when taken back to the airport the next day the driver demanded payment for the transfers.Left a bad impression at 5.00 in the morning.Location of hotel on the beach is great.Price of a beer after leaving Goa horrendous,but I realise that's a taxation issue.Hotel was comfortable and wifi worked well.Plenty of local dining in the area and interesting spot in the evening.
An average hotel stay. Food is overpriced. Airport pickup/drop service is the reason for me to rate the stay as average. I would never recommend to take the hotel cab service as they only have one or two Cabs for their service.
Friendly staff but pricey stay.”
The staff were friendly and very helpful. Location was good. Restaurant was goodd. Pity it is overpriced for the quality; rooms are small, bathrooms are tiny and not clean. It's more like a budget place disguising as a 3 star hotel. It's ok for one night in Mumbai.
Good if you like to be on the beach!”
The hotel is in a great location on the beach and their restaurant is a great spot for a few beers at sunset and watch the kids play beach cricket and soccer. The restaurant has the option to eat breakfast indoors or outdoors. All waiters were great and went out of their way to accommodate me. The location itself is a very long way from the tourist area of "Gateway of India" but near the airport. Rooms are fine, make sure to turn on the switch for the hot water as I didn't discover the switch until my 3rd day so I had cold showers! The lobby area was suprisingly good with plenty of seating to use their free wifi. I would probably stay here again but if you are a tourist for just a few days, you are probably better off staying right down the south end of Mumbai (but then you have a very long drive from the airport).
Great view of the sea and beach, great location”
Booked 3 deluxe rooms all of which had fantastic sea views. Since our last stay here 10 years ago the hotel standards have dropped with more visible wear and tear. Customer service standards were ok but lower than what we had experienced before. The location is ideal and price not too bad. Food in the restaurant was nice although customer service seemed to be quite an issue. It was only on our last night did we complain about restaurant staff as they just took ages bringing out our food and were too busy standing around passing orders on to each other. The manager did speak to the staff but when in the morning we went for breakfast the staff ignored us and were having a little conversation amongst themselves which made us feel very uncomfortable.
Can be considered for business travel. Close proximity to the airport. Best feature is easy access to the beach. Breakfast is just edible - nothing really to boast about. Rooms are pretty small - I guess that is one common attribute to most hotels in this category in Mumbai. Staff is courteous.
Great pick up and return service but noisy ”
in a country and busy city it was nice to find the taxi driver waiting with a big smile to take you to the hotel.The room was small and in need of updating but still ok by Mumbai standards.The breakfast was poor but the hotel location was very good on the sea front.Hotel a bit pricey
i found citizen hotel to be a decent hotel to stay in. given that juhu area in mumbai is very expensive, particularly if the hotel is on the beach front, citizen is clean ,comfortable and reasonably priced.it is a 3 star hotel hence if you do not have an expectation of a 5 star service than it would be fine.
Excellent Sea View but small rooms”
Excellent Sea View Easy Approach Good Food Basically it's the best choice if you want to experience your stay at sea shore in Mumbai at this price. Further, it's good to book it through agoda as I got best price through this chennal only. All other chennals have quoted higher rates than it.
nice place to be to finish your trip”
the room is well clean, staff ok, hard to be understand when you're a frenchie. don't hesitate to let a notice when you want something otherwise they will not care. you can ask for iron, laudry, hairdryer (don't expect the best!) free wifi with your computer, don't buy their credit card to use their computer, its doesn't work well.
Need to upgrade
They forget my airport pickup.”
Good location. But this hotel is need fixing soon. Its in bad condition now days. Some years ago this hotel was really good, but not anymore! rooms not so clean.
The hotel was quite old as well as rooms. Our room definitely needs an overhaul but otherwise it was clean. Foods/dinner was so so. Breakfast was very simple. Good location though - Juhu beach.
For best view stay at room 215 / 315
A VERY GOOD HOTEL AT A VERY GOOD LOCATION”
THIS HOTEL IS LOCATED RIGHT ON THE BEACH AND GIVEN THE CLEANLINESS AND STAFF BEHAVIOUR, IT STANDS OUT
value for money”
Value for money
Very good hotel for its location and facilities”
Awesome experience, Enjoyed Juhu beach”
Overall it awesome experience, Enjoyed Juhu beach.
This is my first choice hotel.”
Very enjoyable stay, good value for money, will use this hotel again.
Located on the Beach”
Comfirtable and Easy Access, Not just near to beach BUT on the Beach
Ideal hotel for few days in Mumbai”
It was a good hotel, room was smallish but okay for couple of nights. Hotel provided airport pickup and drop. The hotel is right next to beach.
Comfortable and friendly”
Comfortable and enjoyable.However,the bathroom size and facility needs to be improved
Great Location but small rooms”
we had lovely 2 nd time stay this hotel it`s safe cosy and with nice staff members we sure like to visit it again !!!!
At first was not sure I made the right choice to stay in the hotel. We stayed four nights, ate in the restaurant each morning and night and really enjoyed the hotel, the food, service and location.
Hotel was fine unfortunately the weather was bad rained all of time we were in Mumbai, so could not take advantage of all hotel amenities.
Very good Hotel the only thing is the staff the cleaning staff were disappointed if you don't give t”
and they will not leave until you give them something
Hotel is in good location... Desperately in need of a renovation....
Location Good. Room very Small
Basic but decent hotel ”
Area is bit noisy and dusty and busy but staff are very nice and it's a decent hotel, rooms are good and it's reasonably priced at £37 per night during peak December season.
Not very clean. Everything is quite old and not the standard I am used to from a three star hotel. Very hard bed.
Recommend the hotel when in Mumbai
GOOD, VER GOOD”
It suited my purpose for a business trip. ”
Good comfortable room. Breakfast buffet was good. Good view of juhu beach and the ocean.
ok. Though too expensive”
Good location ”
Staff is very coporative. Hotel provide pickup and drop facility in package reduce your worries.
All night noise cleaning pots when in room 202. Changed to room 210 to resolve the issue. No hot water... It took 3days to get this one right! Overall a good hotel.
Great location but small rooms”
hotel stall nver smail with gust they think they are more than obama.i feel very bad
Well placed at beach front”
Friendly staff , very nice rooftop , excellent for morning yoga Free airport shuttle
Great Location on quiet side of Juhu beach, cafe overlooks the beach. Decent food menu. Rooms could use some refurbishment. Attentive staff. enjoyed stay there.