Parādīt atsauksmes, kurās pieminēts
great for vacation”
great resort for relax and enjoy, very nice pool, sea view, staff very friendly and helpfull, food prepared perfectly and very big veraity, rooms are clean and nice, pool bar, even beach and sea, everything is very very good. Only thing is the location because you are isolated from everything else, but if you want to rest and enjoy its perfect.
Dear Aleksandar, thank you so much for your kind review and your recommendation! We are very glad that you had a restful and enjoyable stay with us. Your praise for our very friendly staff will surely be of great motivation for our every days strive to guest satisfaction! Sunny Regards Stephan Sandmann
Nice perfect Hotel”
The only thing I was noticed that the hotel early check in was not available. As the rooms were fully booked. I was wait almost 3 Hours till I get the room. The other services were so perfect and they took care about guests.
lovely staff and large pool”
check in to check out every staff member had a smile and sent an yummy cake for our anniversary.... Hotel is big and clean. Room we took pool access room and it was large and clean. love the pool and the kids corner.... Kids corner Shakila was amazing with my kids, Thank you shakila. If you want to relax this is a great hotel. you can give the small kids at 9am to the kids corner and pick them at noon for lunch and its open from 9am to 6pm. Beach was clean and it was red flag so we didnt go swimming in the sea. Breakfast was very good had a superb selection of food. Room service was excellent ...food was very yummy. Pool bar with music was super... only downside was my husband felt ill and we asked the in house nurse to come and check, he never showed up. we had a great time. will go back again ....
Beautifully designed beachfront hotel”
The Club Dolphin hotel is a sprawling hotel complex that is beautifully designed. The hotel is located right on the beach. Ocean views are wonderful. It's a nice place to get away for a couple of days and relax, get some sun, enjoy the beach and eat! Their buffets are wonderful with a large selection of tasty food. It's not really near anything else - you'll have to take a three wheel or taxi to get to Negombo or other places of interest. If you plan on eating all three meals at the hotel, you may want to chose an all inclusive option.
The hotel is around 45 mins ride from airport, it is so big that one may get lost, with snooker room, gym room, kids' corner, huge pool, nice bar, good food, and only few minutes walk from the beach. The hotel itself is very satisfying, with souvenir shops,WIFI, computer room and almost everything you need inside, room service food is yummy and not expensive(must try). however, hotel staffs were really unfriendly and unhelpful, especially to Asians,(their attitude towards caucasians is fine), whatever help we asked from the staff, they always answered with "no" (eg: 1. excuse me, can I have a pool towel? "no", 2.can you help us with certain issue? "no" ) they did not even try to think or try to help us to solve the problem. and this is certainly not the right attitude for a four star hotel staff.
nice hotel ”
we stayed with young children , it is nice hotel with very good food , good swimming pool , but the front disk has slow performance , it has bad view , they put us in a room which you cant see any thing from the balcony because it is blocked by a tree and we request to change the room but they said that it is fully booked
Great Place, good value”
The hotel has recently been refurbished, and you don’t feel in any way that it’s been around for more than 25 years. The food is good (do try the in-house restaurant – we mixed our 3 day stay with 2 days “all inclusive” and 1 day with “pay as you go along”). The pool arrear is spacious and clean and the hotel has a lot of activities including an OK gym. Room for improvements ? hmmm….. the volley ball field could use some fine sand.
Good Place For a Quick Vacation ”
Overall it was a very good trip. Staff was super friendly. Check in and out were done very professionally. Swimming pools were really nice and awesome (different types) although the hotel was fully booked. Food is OK as a local traveller but definitely needs improvement. May be their key target segment is not local travellers. Room is comfortable but the tiled floor had a lot of stains or scratches. The water pressure of the rain shower was very low but definitely can manage. I would recommend this hotel to anyone.
Dear Dushan, thank you very much for having reviewed your experience! Great that you enjoyed your stay! Sunny Regards Stephan Sandmann
Lovely pool ”
A amazing pool for young children and all. No childrens out door play area. Food is ok. This hotel is looking tired and could do with a good deep clean. We would stay here again.
Dear Simon, thank you so much for your time taken to review your experience! We are glad that you had a great time and look forward already to welcome you again, if your travel plans bring you back to Sri Lanka! Sunny Regards Stephan Sandmann
Perfect seaside resort”
Thanks to the staff that made our stay exceptional. A shout out to Chef who provided a cooking lesson that was both enlightening and delicious.
Dear Glen, we are grateful to receive your fantastic rating and it is wonderful to see that we are still in your memories! Thank you very much for your very kind praise and we hope to have the pleasure of welcoming you again sometimes! Sunny Regards Stephan Sandmann
Charming scenary, Cordial and friendly staff. Good food”
With Close proximity to the Air port, an ideal first stop Beach resort to begin Your holiday in Sri Lanka for all age groups. Cordial and friendly staff who would og out of their way to please you. Well managed.
Dear Ajith, thank you very much for your very kind words and recommendation! We are pleased to remain in such good memory and hope to have the pleasure of welcoming you again sometime! Sunny Regards! Stephan Sandmann
I would not go back to this place. First of all no lift available for guests. Lift is only available to selected guests. You have to go to front desk and beg for a lift pass if you need one. Its very inconvenient. My room was on 2nd floor and it was terrible. Inside the room there was a water leakage just above the A/C unit. All our pampers got wasted because of this. On plus side room furniture looks new and buffet is also up-to acceptable 4 star level. As I was bit late no bacon was left so I informed the waiter and he filled it up right away. Nothing special about the location. Bit too far from the Negombo town and no reputed near by restaurants.
Dear Ruwanga, thank you very much for taking the time to share your experience and thank you for the praise of our rooms and culinary facilities. Indeed there are no lifts on the premises as only some rooms are two floors up the ground floor. Solely a Service lift is available which is only for internal use and not for selected guest. Exceptions included strollers or wheelchairs. We wish you all the best for this new year and for your future travels! Sunny Regards Stephan Sandmann
We booked through online for only one night stay. When checked with the hotel for the rates it was far too much low when compared to what we have paid. We have been charged Rs. 43000/- BB for one night which is ridiculous.
I have stayed here a number of times and am not disappointed each time. The swimming pools are really amazing - snaking all through the centre of the resort. And the rooms are comfortable and nicely decorated with big comfortable beds. It is a great little escape if you want to just relax and do nothing and it is particularly good for children thanks to the lovely swimming pools (of different depths to suit different ages/swimming abilities) and range of activities. I will definitely be staying again!
Costa del Columbo”
A cross between Butlands Holiday Camp in Bognaregious and Sunny Bendioum. Full of happy red round people with their all inclusive wrist bands, indulging on buffets. Shame about the breakfast which emphasised quantity not quality
Lovely hotel, location not as ideal as anticipated”
I stayed one night and was put in a room literally next to the disco/karaoke. I had just travelled 5 hrs from the hill country so noise was the last thing I needed. After ringing reception 3x to ask to be moved/have the music turned down, they finally did turn it down at about midnight. I am still waiting for an email from the 'hotel manager' to apologise. I would not stay here again-stay somewhere closer to the airport-this hotel is actually not close to the airport and they charge you a fortune for a transfer.
Way beyond our expectations, superb!”
This was our first visit to Sri Lanka, so didn’t really know what to expect. We had taken previous reviews into consideration before making our choice. We loved every second, from the moment we arrived until the sad time to depart. We had booked a villa direct on the ocean and upgraded to an “all inclusive” package on arrival. Whilst the package we very good value it excludes a few things you would expect to be included – wine for example which was quite expensive to buy by the glass. The villa was beautiful and of a good size. The bed was comfortable and bathroom and shower was a high standard. This brings me onto an important point – cleanliness. Having travelled extensively in Asia you come to expect variable levels of cleanliness – not so in Sri Lanka. The people are very proud and as result pride themselves with a very high standard of hygiene. Of course there will be exceptions but we didn’t see any during our stay, the toilets and public areas of the complex were spotless. The food was wonderful, a mix of European (to cater for German tastes) and local food, all well prepared and served with superb efficiency by the team. Nothing remained on the table for a second after you finished but the service was not intrusive. We especially enjoyed the local food, it would a little spicy (read hot…) but for us it was delicious. One strange point – the coffee machine was only switched on for breakfast. A bit disappointing if you wanted an expresso after lunch…. come on guys that’s a bit mean! Overall I could not speak highly enough of the resort, the location and the staff – all were superb and we will be back.
Relaxing ... Doing Nothing”
Staff were extremely lovely (especially ones working in the Sands restaurant). At one point even the Chef came and had a chat with us. Thought that was really nice. Rooms were clean and big as well. We stayed in a Garden view room. No bad smells, big and clean toilets. And a rather spacious bedroom. Also, the rooms were cleaned without having to ask! Stayed in colombo before the trip to Negombo and this could be the reason why we felt so very relaxed. From the busy streets of colombo to the quiet and rather private life in Dolphin! Loved it. On a negative .. we checked out around 5:30 in the morning and we had a van organised by the hotel. Half way through the journey to the airport, the driver receives a phone call, he stops and tells us there is a water bottle (costing 200 rupees) which was not accounted for when we checked out! their mistake not considering it in our bill ... but calling to get that 200 rupees ($1.5) wasn't too nice! :)
Fabulous relaxing beach break!”
My friend and I had a wonderful stay at club hotel dolphin. We spent 2nights here at the start of our trip and thoroughly enjoyed our stay. The little touches like a drink and cold flannel on arrival were very welcome. Our room overlooked the pool and it was lovely and the view of the sunset was incredible! The staff were very friendly and attentive and went out of their way to help. The buffet at breakfast was also very good with an extensive choice of food. Although we didn't eat dinner at the hotel the food did look very good and you are only a short taxi ride away from the restaurants in Negombo.
Fantastic stay at the beach! True luxury!”
We only spent one night here but were longing to go back throughout our entire trip! This was the perfect welcome to Sri Lanka. The hotel has great location right on the beach. The amenities are fantastic with 2 pool areas, a gym, spa, activities for kids etc. The breakfast spread was huge and so delicious! The staff always want to please and take very good care of your every need. The gardens are also beautiful and allow you to really relax on your stay here. Our room was stunning. We had 3 people staying in it, but it was big enough for it to be comfortable. The bathroom was huge and such a pleasure to use as it felt luxurious. We ate at the outdoor "fish market" for dinner and it was superb. The buffet and the a la carte menu is also fantastic so, whatever you choose, you will be happy. Overall, I would highly recommend this resort! You really feel like you're in the lap of luxury staying here and you will not regret it. Enjoy!
At least a 4.5 star resort..really good”
Way nicer than photos.thought has been put into this hotel,into its design, lovely water features and lighting. great restaurant, 5* bedrooms. It is right on a nice beach. Strong currents though only swim if you are strong swimmer. Beautiful modern decor throughout. Lovely clean swimming pool with beach towels provided. Good food and a great welcome, a lot of very attentive staff plus Good atmosphere. A great option for start or end of holiday to Sri Lanka as near airport. Only negative is Wifi does not work after 10am as too many people online.
General hotel staff was brilliant but the general manager and front office manager ruined our visit because of some internal issues. Villas were amazing and the food and beverages was also up to standard.
Nice hotel and great value for money”
This is a very pleasant hotel, great value for money. It's right on the beach and even though swimming is not possible because of waves and currents. However, hotel has two pools - loud (with animators) and quiet. Breakfast was very good, lots of choices. Buffet BBQ dinner (3 times a week) also very tasty. This is a great place to relax and forget about life :)
great locationby the sea”
The hotel messed up our airport pick up but were then the general manager was happy to offer us half board as a discount. One end of the hotel complex had a pool with noisy games and activities while at the other end there was a quiet pool. The food was buffet style and good with a brilliant fish grill on offer one night
Very good 5 star right on the beach hot water and air condition we stayed in a Villa it was great the food was good big range to choose from service was good Very Clean We have stayed there 3 times now and will stay ther again
good resort with good service”
We spent two nights at this good resort north of Negombo in Waikkal. It´s a quiet place compared to the busy beaches in Negombo. Hotel is good 4star-standard, friendly staff. Most of tourists are All-inclusive. Huge and good breakfast buffet. We enjoyed our stay, it was aperfect start for touring Sri Lanka after a long journey from Europe.
position, staff friendly”
I night at Clun Hotel Dolphin having been back packing for previous 3 weeks. Felt like luxury, staff friendly and accommodation. Pool lovely and room good. We had a good meal in the restaurant. I guess most people were there for the duration of their holiday.
I had a great time with my friends at this hotel. The atmosphere, the food and the service all made a truly great vacation. If you want somehwere quiet and peaceful to relax, the villas near the tranquil pool are the best. The service at the spa is excellent and their foot massage is to die for. All in all, one of the best holdidays I've had.
Great Location and good food”
The buffet is extensive and the food was great. The all inclusive package is a great idea and the free wifi in the business centre was appreciated. The only thumbs down was the hard mattress. The villa's were roomy including the bathroom and well set out. Choice of pools was great, but get there early if you want a sun lounge.
The best weekend away”
It such a great holiday for us. We have a lot of activities to do together, we play mini golf, swimming, walking along the beach, play tennis and badminton. It a great place where family can spend time together, no wonder why they call Club, you have everything you need for a holiday break. Think nothing and spend your moment there to give a best treat for yourself.
Fine place, value for money”
Excellent place for a 2-3 days off-season beach rest. Rooms are spacious and clean, with good shower. Beautiful beach, close to the bar offering good drinks. Food is very reasonable, with different curries and western food available each day. All-in formula to be preferred.
would recommend this hotel to anyone..those with,families lot of activites for the children..also for younger folk and older folk. The location was great away from the busy streets the food was excellent, the Villa's are excellent....pillows lovely and soft.
Nice hotel, lovely staff but a strange resort.”
The resort was a bit strange as it felt like two seperate resort which had been stuck together, one a lovely 5* resort and one a mass resort that you would find anywhere in Europe. Having said that it was a nice resort with a nice section of beach and lovely staff. A good place to stay for a night before flying home.
Loved the pools and our villa location”
we enjoyed our stay at the hotel and our villa was great. we could hear the ocean at night and my 3 young daughters could play in the sand while i sat on our porch and kept an eye on them. the staff was very friendly and accomodating. when i told the dining staff that my daughter was celebrating her 2nd birthday, the chef came out with kiribath (milk rice)in the shape of a cake with 2 candles on it and the dining staff sang happy birthday. that was an unexpected treat. the sri lankan food in the buffet were great and so were the western items.there was a serenity about the hotel and we enjoyed the relaxing vibe about the place.
TRopical style hotel like the South Pacific”
this is a great hotel, great views in front of the ocean, fabulous pools, best service, most pleasant and friendly staff, even the gardener stops to greet you with a smile. very comfortable and pleasant with excellent food, especially the elegant seals of great value and greater food. one the negative side there are two thing that detracts from this 4-5 star hotel, one is their bathroom, suited to a poor 2 star hotel, it is simply terrible, humid, smelly, extractor does not work, with toilet seats that unhinges as you sit, most unpleasant experience, poor shower. the second detractor is the a/c its poor and inadequate, apparently this very large hotel resort spread over 20-30 acres and is serviced by one central a/c only which is certainly underpowered... it could also do with mosquito net windows; as it does not have them and considering the mosquito population one must sleep with windows closed which with the poor a/c makes a warm and sweaty sauna night experience.
Beautiful pool and the comfiest pillows around!”
This is my second stay so I clearly really like the place! The rooms are tasteful and comfortable, the pool is to die for, the location idyllic and the a-la-carte restaurant offered the most delicious and classy meal I have had in a long time. All in all, I think it is the perfect place to relax and feel pampered. My only criticism would be the music by the pool is too loud and ruins the tranquility. If possible try to get one of the rooms closer to the beach (141, 142, 143). I will definitely go back though!
Great hotel - Very nice location”
beautiful hotel, wonderful confortable and super clean villa rooms located on beach front (amazing sunsets!), friendly and helpful staff, great food (a huge choice of sri lankan dishes), very nice location, good for having a rest and relaxing.
Hotel bit too sanitised but great food. Good pool”
Quite expensive. The activity pool was huge and quite impressive. The swimming pool was quiet and ideal for swimming. The place was a bit out of the way, some 20 minutes from Negombo. Prices were hicked up accordingly. Hotel wanted to charge for a cab to the airport which was a ripoff. The food and location in general was excelllent though. The most of putting thing was the daily fumigation excercise throughout the whole hotel. Trying to get rid of all insects in a hotel in Sri Lanka is like going to a hotel in Artic and ensuring there was no snow around for the benefit of the customers. Very off putting and sheer madness.
Amazing hotel with friendly services”
had a great time here and the staff are all very friendly and accommodating. very personalized feel. the cook to order seafood is great. 2 pools, both large, also lovely. spa is a pool side spa offering service in poolside villa.
Lovely hotel Great location”
Beach front resort. I stay @ Spacious vela room flat-screen satellite TV, DVD player and tea/coffee making facilities in the room very comfortable bed very beautiful beach different swimming pools to choose from . See food market dinner. Beautiful bathroom with a fantastic rain shower. Poor staff training in lobby when Check-in call no1 reception no answer room serves No 2 No answer best to call 0 they are the best to help you very fast. Need help…… call Operator Dial 0
Beautiful setting, amazing swimming pool!”
While the reception staff are a little disorganised and inattentive at times, don't let that initial impression put you off - this is a really lovely resort. Very nice staff in the restaurant, beautifully maintained grounds and swimming pool, super clean comfortable rooms (with the biggest best pillows I have ever seen!) and lovely bar areas. Both the buildings and the location are very pretty. Also had a fabulous aryuvedic massage. Finally, the food and drinks prices are very reasonable given the have the monopoly - cheaper than the more budget hotel I am staying in here in Colombo! I would definitely stay there again!
Lovely Hotel with a beautiful setting.”
This was a beautiful hotel to stay in, right from the start you feel welcome into the friendly environment. Our villa room was wonderful and was situated right on the beach front. It was lovely to watch the sunsets. The two pools were amazing especially the one that it the largest in Sri Lanka. No matter if you are eating from the buffet or from one of the other restaurants the food was always amazing. Definitely recommend this hotel to anyone.
loved our stay there, nice hotel, clean and well managed, friendly staff even though sometimes too friendly (was a bit awkward when my girlfriend told me that one of the girls at the reception couldn't take her eyes of her?! which was true, even I noticed that after paying more attention)..rooms were clean, tidy, very nice swimming pool, the beach also, and one amazing restaurant with excellent choice of food and drinks, tables on the lawn where we were dining every day (no smoking inside)..would definitely come back.
Great location with smile .... But with insects ”
best hotel in negombo , with lovely location with nature. nicei decoration with a full. open space services grieat designs. lovely pools with activities . kids have fun. we enjoyed renting dvd free service at night.
unfortunately, no hotel directory available with information about restaurant service time, important phone numbers, spa working hours, tv chanels etc. very big swimming pool just in front of my room; but either too deep 2,5 m or too low aboutbetween 30 and 90 cm. in the evening when weather permit, very nice sun set on the beach.
Very nice location tought the beach needs attentio”
Very nice hotel, but the beach needs more attention, very kind staff, amazing pool area, rooms very big, but bath needs a reconstruction, good food and wonderful ala carte restaurant, nice massage area
quiet bungalows, holiday rooms”
the people are going out of their way to make you have a nice stay. The pool is very good for all uses. Bit expensive in high season but book through a travel agent and enjoy your stay. Approx 45 minutes away from the airport so not the 20 minutes and in Waikkal, not in Negombo
Club Dolphin. Sri Lanka”
This was a huge resort and our room was very close to the beach and pool. Staff were very helpful and friendly, it woud have been great for a family who were staying longer we were only there for one night and we had no kids to enjoy all the amazing facilities.
loved the day spent at this hotel. All in all is was great. will visit soon again :)
Thank you so much for your rating! We can't wait to have you back again for another wonderful memory! Sunny Regards Stephan Sandmann
very nice hotel”
I have been so many times and I was stayed almost 12 hours before going back home.nothing to be mentioned. it is aperfect hotel.
Thank you very much for your kind words! We really appreciate your feedback and hope to welcome you again! Sunny Regards Stephan Sandmann
Best Hotel In Negombo”
The stay was really good and we had lots of fun.....
happy and relax with the beach and sea”
good place to be with the family and realax . the beach is great and hotel has got spacious garden too. the rooms are cubbana type so it is very much private set up
Nice hotel to enjoy the holidays”
Had a nice stay for the good price, friendly people and good food.
Nice hotel to enjoy the holidays”
Had a nice stay for the good price, friendly people and good food.
Nice to be away from Colombo”
Perfect place to stay once your trip is over. This place it's peaceful and clean and away from Colombo so it's a nice break.
A fun place in a club med sort of way”
Loads of activities, from canoeing to movie nights. The fun never stopped. You could even escape a the fun and have tranquil time at their exclusive beach
Fabulous hotel, best i've stayed in”
pleasant surprise when we arrived, absolutely beautiful with friendly helpful staff. Great food and hotel grounds for relaxing.
It is an amazing hotel , its really worth the money we paid for our stay .Excellent service & staff”
The location is amazing ( connected directly to the sea , ocean ) food is excellent lots of activity friendly service Thank you
Dear Aminah, it is wonderful to see that you had an amazing time! Thank you so much for the great review and your kind words of praise! We hope your travel plans will bring you back to Sri Lanka and look forward to welcome you again! Sunny Regards Stephan Sandmann
Great Experience !!! Superb !!!”
Great Experience !!! Superb !!! Enjoyed the stay. Awesome Swimming Pool with a vat deep end area. Delicious food and friendly staff. Totally worth it !!. Thanx !!!!
Dear Charitha, thank you so much for the wonderful praise! We are grateful that you enjoyed your time that much! Hopefully we have the pleasure to welcome you again sometime! Sunny Regards Stephan Sandmann
I love the breakfast too much. Thanks for everything
Dear Alaa, wonderful to see that you had a fantastic stay! Thank you very much for your praise and the rating. We look forward to the pleasure hosting you again! Sunny Regards Stephan Sandmann
The location is quite off and there is nothing to do outside the hotel. It is not possible to just take a walk and visit some restaurants or shops, you have to take a taxi or tuktuk. The "Ocean view villa" we stayed in was not front row, och more lika a garden villa. The cleaning was really not that great, the ceiling fan was broken and the refrigerator was so loud that we had to turn it off. We had to go to the reception and ask for soap etc when we ran out since the cleaning crew just took the empty bottles and didnt replace them, they did however take our spare room key that we hade left int the room.. We only got the "towel creations" on the bed on our last day , and the flowers were then full of small insects that were taking over the bed.. The service in the bars were super slow if you wanted anything else than the one beer they had, or one of the factory made juices. The hotel has a real problem with big black birds! The staff att the Waves-restaurant were super nice.
Dear Carl, as General Manager of the hotel I greatly appreciate those individuals that share not only the good aspects of their stay, but also those areas in which we did not meet or exceed their expectations. We are truly sorry that our Housekeeping Team was not up to our regular standard. I have shared your comments with the Department. In our constant pursuit to keep our hotel and service standards at the highest levels possible we deeply value guest feedback and we would like to thank you for taking the time to share your feedback with us. Be assured that we will keep our team motivated in order to foster continuous improvements and excellence. We hope that we will be able to welcome you back in the near future!. Sunny Regards Stephan Sandmann
Very poor standards. Not for honeymooners and wellness”
Chose CHD to stay over night before heading to the airport. Although it’s a journey break we mentioned on the remarks that we are honeymooners. First impression when we entered the room was a disappointment. Arranged a twin bed setup. Full of ants. However we didn’t make a fuss we had to tell them and get it arranged although I mentioned on the remarks. My wife wanted to do a spa treatment, then again high hopes blew away. They are using a villa (a room type) to do this service. Apparently their spa is under renovation. Ordered a beef burger, the bun is not fresh at all. Ordered in room dining (wife wanted a rice and curry) being a Sri Lankan I am very dissatisfied with the choices of curries. Small boutiques sells good and colorful rice and curries just for 200 bucks but paid 1200. I request the management to question their chef what type of curry combination that they did to our order. I am very sure they sent us the hotel staff’s rice and curry. Simply horrible. Then the toilets - a Hotel does not provide tooth brushes and tooth paste. Not available at least to purchase. Please bring your own soap! Horrible and the most cheapest. Wearing a band and we feel like we are in the prison or in a hospital. Sorry I have to be very honest here although I have made my true experience in this hotel. Anyone looking for basic expectation then yes you might like it. But definitely don’t expect luxury or romance here. Thanks!
Dear Imran, we are very sad that your expectations couldn't be met by our team and our facilities. Wishing you all the best for your future travels! Sunny Regards Stephan Sandmann
Room and Arrival Problem”
This is my experience during the last visit. I arrived there around 3PM, after that front desk staff asked me to sit and after having some form filled, they gave me a key. When I go there, it’s a Garden villa. But my booking is for Sea view superior room on a high floor. This may be an upgrade, but they didn’t even mention that and I don’t like that. Then I returned and asked to check my booking description. For the second time, they give me a key after a process and it’s a ground floor. So I had to inform them again and wait all around 40min because of that problems. Even after I went to the room, it’s a twin bedroom. Under my special request, I have asked for a king bed. But I didn’t complain that again since it will be a waste of my time. Other than that, I strongly disagree their policy to use band to identify our package like prisoners.
Dear Akila, thank you very much for your feedback and please accept our apologies that our best meant upgrade was not up to your liking. We could have better communicated with you and have addressed that with our Front Office Team. Sunny Regards Stephan Sandmann
Poor Check-in experience”
On our very first night, we were unable to check-in to the room we had booked three months ahead. Instead, even without informing us, we were forced to stay in a room that was a chalet and not the superior sea view room that we had booked. We had taken a late night flight and were tired and looking forward to a restful sleep. Instead, we were shocked to know that we had to put up at the chalet the first night and unpack and re-pack again to move to the superior sea view room the next day, and that too, only at 2pm. It was a miserable start to what we had hoped to be a wonderful stay in Sri Lanka.
Dear Vairakannu, as mentioned we are very sorry that our upgrade didn't suit your expectations. We know that the first impression reflects on the whole experience and are confident that the rest of your stay was enjoyable. Sunny Regards Stephan Sandmann
Not what it makes out to be”
The accommodation is clean and fairly modern. The staff are inattentive and lazy. Their local knowledge is minimal and not much use to you as an independent traveller. The pool is shared with LOTS of crows which poo all over the terrace furniture and in the pool. My daughter got poo'd on twice. To go anywhere off the resort you have to take a tuk tuk or a taxi. It was more economical for a family of 4 to have one taxi and rather than 2 tuk tuk's and on average cost £15-20 to go to the nearest resort as although advertised as Negombo it is about 30 mins drive away. There is nowhere to walk to in the evening as only one small shop and one restaraunt nearby and there was no information given by hotel staff about options they just wanted you to use the hotel. The service in the hotel was very hit and miss. After ordering room service it took 3 phone calls and nearly 6 hours to get the dishes collected. The prices in the hotel were on the high side but I suppose that is to be expected when you are a captive audience. All in all the added expense of transport to get anywhere would alone make me not return or recommend it to anyone else. Add to that the lack of help from staff and their lack of local knowledge or unwillingness to share the information will ensure I never return
Depends what you want from a hotel....”
Nice place if you stay at the quiet end of the resort. Hotel wasn't particularly busy but imagine it can get quite noisy with the all-inclusive, wristband crowd. Only stayed a couple of nights at the end of our holiday because it is close to the airport. Don't waste any more time here when there are so many amazing places to stay in Sri Lanka. Also, the beach is very steep and the sea was rough so we didn't venture into the water which was disappointing.
Package deal hotel for package deal tourists (German humpapa)”
The pool is nice however deep pool floor doesn't get cleaned. We had a relaxing stay but it had no class given the hotels and prices we had and paid before. Staff is too familiar however package deal tourists must love this. We found it imposing. Mandatory bracelets, the 10AM "Guten Morgen" - song along the compounds and animation to keep the sun roasters entertained. Cinnamon hotels are better priced (often due to deals) and host a different audience. Buffet food is very bad quality, afwul!!!! Great setting and pool (take a pool access room or it's half the fun) Staff not flexible when requests (e.g. Vanilla ice cream? "No, just pistache", while the day before there was the more than basic flavour). A lot of facilities closed in front of our eyes: crepe parlour, stores ect... due to low season. This was NOK
Staff is not so polite”
Hotel is located in a nice place close to the beach. But I m extremely unhappy about the gentlemen in the front reception as they are not corporative at all. Also my guests were not happy about the strip that they were insisting guests to wear as its so uncomfortable and bit of too much if you stay more than a day.
We only stayed one night and enjoyed our time there. The hotel is large but pleasant but it is a little removed from the main area. The buffet breakfast was varied and good. However, the coffe was very average as powdered coffee (nescafe) or stewed coffee was all that was available. If you like coffee, this will not make you happy !
bad receptionist ”
staying at club hotel dolphin, the hotel was very nice view, clean, everything was perfect,until i asked the receptionist to give me panadol and i will pay for it but they refused to give me a panadol!! they were telling me you have to see the doctor first and it was almost evening, i visited one shop in the hotel and he gave me 4 tablets for free.