Parādīt atsauksmes, kurās pieminēts
A little rundown but could have been better”
The location is superb. Infinity pool was superb. Family pool requires some cleaning and some tiles were off making it a little sharp for the little feet. Need to highlight that some wooden pathway came off and nails were poking out. Need to watch your steps especially at steps. Travelling with a child, extra precaution needed. Apart from that, the place and scene was magnificent.
So so only”
The pro is the view is nice. But the place almost like abonden place. Also their staff no so friendly. Should improve it.
Enjoy to stay
A tad rundown. It's saving grace - the beach.
Lame but nice”
Lame! No wifi at own room, no hose beside toilet bowl, no light at homepage (beranda). Insufficient bathroom kits (shampoos, soap, etc.) Other else fine and nice.
aged furniture, spoilt light and smelly bed / room, unfriendly staff at guard house ”
unfriendly and not so helpful hotel staff will do count no of pax entering the hotel premises to get you charged for extra. Not so polite way, everything will be specified later at concierge on the charges including eating in room and so on. Facility is aged and need fixing as there are no main light in room and smelly bed / room etc.
Thia place is awful. my stayed over the weekends was horrible. The room is horrific. ”
My first glance at the entrance was mildy ok. As I reached to my room. I sense a little bit off on the outlooks of the room door. Since it's just a door. I just brushed it off. Once I entered the room. It was ok at first I greeted by a gushed of cold wind. I needed that, but as I stepped in. The sight of it is horrific. The wall is crooked with dark watermarked on it. Dust were everywhere. And dust flewed from the bed. It doesn't stopped there. The drainage in the bathroom was clogged. The shower plug isn't working too. Some of the lights were not working. It is far off from the price it has stated. I wish you would upgrade and fix this place fast. Before you lose your money for real.
good services and solve the problem i want.”
check in time too late
Good resort for kids”
Security wise, its good, no outsider is allowed.
Bilik lantai kotor, beranda luar kayu reput dan dah patah, no hose in the toilet. Aircond xda rasa.
No maintenance ”
Mody smell, toilet dirty, no hair dryer, staff not friendly
No spa service in spa resort; good resort with poor management ”
The facilities in room is old and lack of maintenance. No wifi in room, no spa service in the resort( i am looking forward for it). It seems only one of four restaurant and bar is opened. If I didn’t ask for getting back my deposit on check in day, the staff won’t return the deposit to me on check out time. The view is pretty good. Beautiful beach , beautiful swimming pool. A quiet place.
Still a great beach to visit”
Facilities need to be upgraded.
Ideal stay for borneo rainforest music festival...but the hotel too old is time to renovate. ”
The price time during music festival really not value for money. But is value for the location. Is time to do renovation.....
The cleanliness is too bad, the bed is sandy and the pillow is wet
will not be repeating ”
we had a not so nice impression i must say upon check in when we arrived at the guard house the guard ask so many questions on who will be check in with me, how many room and they even count how many of you in the car-we had told them we check in with 2 rooms and even warning us make sure this person check in with this.even ask who stay with who just to ensure we pass the headcount for their room occupancy not a smooth arrival when you have to go thru the security like entering a prison/boarding school i must say.it takes time for them to check on names etc and upon arriving they have to brief us with multiple payment if we do this if we do that and if we have this and have that.take quite a long time upon check in-once we enter the room we are surprised to see that the hotel looked very old-creepy-not well maintained-the duvet/bed not in white but yellowish kinda stain toilet layout slightly weird and not convenience-the hotel rooms look very old and not well maintain-bad impression
Good for a short gateaway”
Clean beach, pool needs cleaning, friendly staff but facilities are old. Taps by the pool aren't working so you can't take a quick rinse before & after the pool.
Rundown resort without breakfast”
Abundant resort. Looks like the management not willing to invest more money on this resort. Baby pool looks greenish. All facilities need maintenance Low room occupancy even on super peak season. We would suggest the management to lower down the room rates to make it value for money.
First visit to this hotel”
The check-in process took an hour with just four people in front of me. It was a public holiday and the hotel decided to put a trainee at the counter. Poor choice. My husband was carrying my sleeping toddler in the hot lobby the whole time. Even my older sons were getting impatient while the line moved on slowly. When I wanted to boil water, I found out the electric boiler plate was 3/4 rusty. I called the housekeeper for another one. After an hour, she came back with the same rusty one. We ended up buying hot water from an eatery in Buntal. The Family Pool was located at the other wing but it's walking distance. The plankwalk from the Infinity Pool towards the beach need maintenance because there were loose planks and people might get hurt. The Family Pool had bits of debris in it and smelled like rotten carcass on the part nearest to the lobby. Hope someone found it. On the bright side, the view from our room was pretty & the beach was really strategic for us.
Staycation with my mom, aunt and her family (total 5 of us in 2 separate rooms next to each other) was ruined by inefficient check-in (waited until 4.30PM!). Upon getting into our room, no towels, no toiletries. Saw a staff and had to ask for those basic items, only to be given 1 shower gel! 1 shampoo! and 2 towels! Had to ask for more since there were 5 of us and asked why the oversight. Staff explained the lack of working staff since it was Hari Raya eve (so business can't go on as usual?). Only by 6.30pm that we got everything (toiletries & towels) we requested.
Staff are very unprofessional and very slow on check in , suddenly a lot of rules and regulation come out . Check in time 2.00 P. M , they don't let traveller's or customer to wait within the compound or hall area of the resort until 2.00 P. M , ask customer to wait at out side of the compound , no wifi on rooms only wifi at lobby and phone cannot use on Internet for all telecommunications network. Room are old and dirty , no maintainance ants at toilet , room phone no sound , air corn not cool ,traveller and tourist pls don't come to this resort, hotel standard no up to two star , the worst resort i ever stay in my life .
Damai Puri resort n Spa..”
The room must be renovated in order to make it more convenient.. Not really clean.. Something smells not good, not all the time.. The parking place is far from the hotel room.. It is not suitable for customers to go down far away from the lobby to the parking lot. The Damai Puri management need to think on how to make the place more convenient ylto the customers.. One more thing, a penalty for rm100 (for 2 kids age 15-16) where the room is for 2 adults n 2 children need to be revised...
Good resort but poor maintenance”
This place has a lot of potential generally with good facilities ie big room, large pool and great beach. Used to be an excellent resort however it has not been well maintained. Current management should improve and keep up the standard it was once used to be.. we visited several times in the past.
Poor wifi, poor restaurant food and poor toilet hygiene”
The food from restaurant is not delicious at all. Poor telco coverage results in poor internet speed and even worse wifi speed, I felt disconnected from internet during my stay. Last but not least, urine smell from my room's toilet all night long. Will try my best to avoid Damai Puri hotel at all cost
Further upgrading ”
Everything need extra charges. The room towel very old already but still give to customer. The breakfast choices very limited and not worth for value.
Facilities too bad. Towel & bath tools not available & worst condition. Staff not welling to support when we facing car broken. Just the hotel scenery view very nice.
Unfriendly staff waiting you at the guard house and badly maintained hotel facilities”
staff standby at guardhouse to count headcount and check our booking at the guardhouse. We have 1 extra occupant and planned to check one extra bed upon check-in. We were requested to pay RM50 extra for the extra headcount immediately in order to get in. While checking on extra bed, the staff on duty was rude and we were not given much time to decide to pay the surcharge or pay for RM70 extra bed. No extra towel was given too!! Spoken about this unhappy experience to the manager and her compensation was just asking where we go tomorrow. Trying to make us feel better with no extra towel provided for 3rd occupants regardless you paid. We were also asked to sign an agreement to pay a surcharge for miscellaneous items such as outside food/drinks as well as the surcharge for an extra occupant. 3 rooms with different issues, no extra light aside table lamp, broken security lock on door, smelly room, etc. Really dissappointed even though the price is RM150 per room.
overall is okay..
Old and not maintained”
The hotel looks old and out of date. Room is mouldy and facility is minimal. The beach is beautiful and clean though.
Only 1 slide at family pool's is available, bathroom facilities quite run down.”
Poor maintenance on facilities on average. Staff were friendly and helpful though.
Very disappointed and unsatisfy”
1) Room cleanliness - cockroach waste, blanket and fridge yellowish 2) Way to our room have to pass by a dark area and lots of birds waste around 3) wait too long to check in 4) Receptionist not friendly. Even the cleaning n security are more friendly than them. Wrong person to the wrong position.
Old building with no proper maintenance”
The building is old, even the door looks like can open anytime with a kick. Spiders and web in room. The shower head not functioning well. Overall cleanliness OK only.
Very run down hotel. For such a big a hotel it kinda disappointed. And if you spend time at the beach/pool beware of sandflies, they are everywhere.
Bad experience ”
check in time is on 3:00pm but delay until 3:30pm. once we enter the room and the floor is very wet , it's like someone just clean it right before we enter. NO towel and toilet paper provided in the room and i have to go and look for the staff and ask for it . THIS IS NOT THE DAMAI PURI THAT I STAY IN FEW YEARS AGO, PLEASE IMPROVE YOUR SERVICE . TOTALLY DISAPPOINT
property very run down.but good location”
Go for the beach”
Beach is awesome. Rooms need upgrading and maintenance desperately. Toilet design is out-dated.
WASTED HOTEL WITH BEAUTIFUL SURROUNDING”
This hotel is in a beautiful location. The outside has never been painted since new The room stunk of mothballs as it had not been used for a long time. They charged double the normal price because the Rainforest Festival was on for very substandard facilities. Such a pity could be fantastic if they just brought the property up to a reasonablele standard. Cocktails tasted nothing like they should. Ants everywhere in the room. All in all a very disappointing experience in what should have been a wonderful experience.
Very old hotel without maintence”
this hotel very old and i don't think they have any maintenance services. everything look old and bad condition. even some of our rooms not provided with towel. We had book Deluxe King room, when we check in they only provided us twin bed and when we ask them to change they keep said all the rooms are fully book, but they hotel look like hunted like not much guest staying there.Furthermore its Rainforest festival season but still cafeteria & pool everywhere look empty . very bad experiences staying over here. We wont recommend this hotel to anyone. book this hotel, its like wasting your money.
Great location but sad hotel ”
The hotel have a great location which is near to the Perkampungan Budaya (we went for the Rainforest World Music Festival). The room facing beautiful beach (private beach). However, the hotel is sooo rundown. The cupboard in our room have mold. There is no water at the sink and the pipe is leaking. No telephone in our room. We complained 2 times before they fix it. Overall, the only thing that will make us stay in Damai Puri again is the beach. Hope they can do something to attract more customers.
Check in staff was not helpful.. had to carry our luggage to our room on our own. Room smells moldy upon check in. Fridge - laden with water from molten ice. Needless to say the water spilled out onto the cabinet which was starting to rot. Cockroaches roaming in the room, worse still two of them died in the fridge. No coffee provided, only tea. Room door does not close properly - needed a minor slam to keep it shut otherwise door will stay ajar unknowingly. Lights in the bathroom is not working so it was dark. Hairdryer provided but spoilt. Air conditioner is centralised. No option to adjust temperature, fan speed or shut it down. A potpourri of chest infection waiting to happen... Latch on the door was spoilt. Anyone with access card can enter room at any time. Bar not operating aka closed 24/7. Beach smells of urine probably from a stream that flows past. Otherwise, location is good. Nice sea view. Pool at least is cleaner this visit - no algae but water still murky.
The staff isn't friendly at all and very unprofessional in terms of attitude.”
1. The staff isn't friendly. I had asked for a hairdry at the reception counter (night shift), but he just answer "No" without explanations at all. 2. The glass inside the room was very dirty and the cleanliness of the complimentary equipment was very bad. 3. No wifi inside the the room (even had been told there is (the night shift staff told) 4. The most important thing is, even had been asked through phone call AND upon check in at the reception, the breakfast add on price was RM25.00 nett. BUT, when we walk in on the coffee house, the price was different, that is RM35.00 net which is not tally with both sides. 5. The crowd control (at the guard house) was seems very irrespective with the guess. They asked rudely for passes everytime I entering or went out even just passed by for outside dinner.
It should be so much better”
The location is stunning and the design of the hotel is great but it has been let go and run down it looks like little or no maintenance has been done in 10 years a lot of the facilities are closed. It should be great but was just so disappointing on what was supposed to be the busiest time of the year there was no spa or lobby bar and was was bizarrely quiet 😞
Virs vidējā līmeņa”
tHE ONLY REASON ANYONE WOULD STAY IN THIS RUN DOWN HOTEL IS THE RAINFOREST FESTIVAL. FOR THIS IT IS A PRIME LOCATION. THE STRUCTURE IS TERMITE INFESTED.. THE ROOMS SMELL LIKE STOREROOMS LADEN WITH MOTH BALLS TO PREVENT CRITTERS. SOME STRUCTURES ARE ACTUALLY ROTTING AWAY IN PLAIN SIGHT. THE BED BUGS ARE WAITING FOR ITS NEXT COUPLE OF GUESTS!!
Pathetic in terms of infrastructure and facilities ”
Inflexible yet with poor facilities and not up to standard (we paid about RM500 per room per night) ... 3person is strictly chargeable if room is booked for 2
Disappointing service. ”
We booked stayed during the rain forest world music festival. The service we expirienced at damai puri was very disappointing. Firstly the elevator was out of service. We had to carry our luggage up to the room. 1. No towels provided when we checked in. 2.Requested for towels before going to the festival. Came back 5 hours later and still no towels. 3. Called front desk for towels and was infront that towels will be divered in 10 minutes. This without apologising for the delay. 4. 10 minutes later still no towels. Called again and ask to wait another 10 minutes. 5. After 10 minutes still no towels. Walk to front desk and all they said was your towels are here. No apology. Nothing. After requesting nicely and politely 3 times we were treated like rubbish. Ended up showing at 1am..... It is a beautiful place. Too bad they can't treat people with common decency. I rather drove back to kuching city than stay at that awful place.
Needs Improvement ”
All areas need serious improvement but it's a good thing that hotel staff are friendly, polite and helpful.
The most disappointed resort stay”
First of all, we can’t even stay for the night. This place is ridiculous. 1. This place only accept cash. Imagine for a resort with the standard they tried to show us. How can you only accept cash? It’s troublesome for some tourist. 2. The free parking is far from the lobby so especially at night is all dark out there. How dangerous is that. You can park at the lobby but you have to pay RM50 for it even you are the resort guest or not you still have to pay RM50 for a non shaded parking! This place doesn’t have a lift! So people train your arms at the gym before you come for the stay because you have to carry your heavy luggage up the stairs. 3.Before entering the room, the wood door is much rotten. There is no safety at all! The door is totally useless. 4. The room inside, the paint on the walls mostly are peeling and dirty. Furniture were absolutely old and most of the plugs are not functioning and even worst some cracked and broken. There is no line signal in the room and I think the management know about this. Hence, they did not want to provide WIFI for the guest. Absolutely great! 5. As for the bathroom, everything seems terrible, dirty and old and even the shower head were not functioning well. The best part is they gave us a free cockroach to accompany us. Thanks to them! Finally because of all these, we decided to checked out 6pm on the same day we checked in and forever ban this place for the rest of our lives.
Virs vidējā līmeņa”
In a poor state of conditions and hardly any guest beside us.
The hotel must upgrade their room facilities, especially the furniture, lighting, paintings, bathroom and aircon as well, while outside is fine.