To guarantee your reservation, hotel staff will contact you for confirmation. It is important to clearly indicate the telephone number for contact and indicate that the check-in time is 14:00 hrs. at 3:00 p.m., Quintana Roo timezone. In case you need to make the entry on a different schedule, it will be essential to contact the hotel through the Booking platform. In case of not communicating, the hotel reserves the right to cancel the room. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform El Roble Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.