Grand Kempinski Hotel Shanghai
Bezmaksas Wi-Fi
2017

Grand Kempinski Hotel Shanghai

1288 Lujiazui Ring Road, Lujiazui un Pudongas Expo, Šanhaja, Ķīna, 200120
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 Grand Kempinski Hotel Shanghai
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     Grand Kempinski Hotel Shanghai
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     Grand Kempinski Hotel Shanghai

    Grand Kempinski Hotel Shanghai atsauksmes

    8,6
    Fantastiski
    /10
    ( 678 atsauksmes)Skatiet, ko viesi teikuši
    9,0
    Izcila tīrība
    92% ieteiktu draugam

    Tas, kas Jums patiks par Grand Kempinski Hotel Shanghai

    Iespējas, ka Jums patiks

    • 340 m sabiedriskajām transportam

    • Lidostas transfērs

    • Valūtas maiņa

    • Bezmaksas WiFi visos numuros

    Fantastiski
    Atrašanās vieta
    8,7
    KARTĒ
    Lieliska vieta - Pilsētas centra iekšpusē
    Tuvumā
    Populārs
  • HSBC Tornis80 m
  • Dublin Exchange Pub160 m
  • Lujiazui Development Showroom220 m
  • Austrumu pērļu tornis280 m
  • Šanhajas Vēstures muzejs290 m
  • AZIA Centrs320 m
  • Lujiazui metro stacija340 m
  • Oriental Pearl Tower (Dongfang Mingzhu)340 m
  • Marine Tornis410 m
  • Pudong New Area420 m
  • Šī ir augsti pieprasīta naktsmītne!

    Pēdējais rezervējums veikts pirms 10 stundām

    Atbilstība cenai:8,3
    Attālums līdz pilsētas centram4 km
    Vietas vērtējums8,7
    Tuvākā lidostaShanghai Hongqiao International Airport (SHA)
    Attālums līdz lidostai17,7 km

    Numuri pieejami Grand Kempinski Hotel Shanghai.

    8,5
    Lieliski
    Numura komforts un kvalitāte
    Superior klases numurs ar pilsētas skatu (Superior City View)
    Superior klases numurs ar pilsētas skatu (Superior City View)
    ...
    • Numura lielums: 52 m²/560 k...
    • Skats: Pilsēta
    • 1 King izmēra gulta vai 2 v...
    Norādīt datumus, lai redzētu cenas
    Deluxe klases numurs ar dambja skatu (Deluxe Bund View)
    Deluxe klases numurs ar dambja skatu (Deluxe Bund View)
    ...
    • Numura lielums: 56 m²/603 k...
    • Skats: Upe
    • 1 King izmēra gulta vai 2 v...
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    Diplomātu "suite" numurs (Diplomatic Suite)
    Diplomātu "suite" numurs (Diplomatic Suite)
    ...
    • Numura lielums: 104 m²/1119...
    • Skats: Upe
    • 1 King izmēra gulta
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    Plašs Executive numurs ar pilsētas skatu  (Grand Executive City View Room)
    Plašs Executive numurs ar pilsētas skatu  (Grand Executive City View Room)
    ...
    • Numura lielums: 52 m²/560 k...
    • Skats: Pilsēta
    • 1 Queen izmēra gulta vai 2 ...
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    Superior klases numurs ar 1 divvietīgu gultu vai 2 vienvietīgām gultām (Superior Double or Twin)
    Superior klases numurs ar 1 divvietīgu gultu vai 2 vienvietīgām gultām (Superior Double or Twin)
    ...
    • Numura lielums: 40 m²/431 k...
    • Skats: Pilsēta
    Norādīt datumus, lai redzētu cenas
    Executive klases Suite numurs (Executive Suite)
    Executive klases Suite numurs (Executive Suite)
    ...
    • Numura lielums: 85 m²/915 k...
    • Skats: Pilsēta
    • 1 King izmēra gulta
    Norādīt datumus, lai redzētu cenas
    Perļu Suite numurs (Pearl Suite)
    Perļu Suite numurs (Pearl Suite)
    ...
    • Numura lielums: 102 m²/1098...
    • Skats: Upe
    • 1 King izmēra gulta
    Norādīt datumus, lai redzētu cenas
    Executive klases numurs, ar pilsētas skatu (Executive City View)
    Executive klases numurs, ar pilsētas skatu (Executive City View)
    ...
    • Numura lielums: 43 m²/463 k...
    • Skats: Pilsēta
    • 1 King izmēra gulta vai 2 d...
    Norādīt datumus, lai redzētu cenas
    "Executive" klases numurs ar skatu uz krastmalu (Executive Bund View)
    "Executive" klases numurs ar skatu uz krastmalu (Executive Bund View)
    ...
    • Numura lielums: 45 m²/484 k...
    • Skats: Upe
    • 1 King izmēra gulta vai 2 d...
    Norādīt datumus, lai redzētu cenas
    Plašs studio tipa numurs (Grand Studio)
    Plašs studio tipa numurs (Grand Studio)
    ...
    • Numura lielums: 58 m²/624 k...
    • Skats: Pilsēta
    • 1 Queen izmēra gulta
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    Īstu viesu atsauksmes par Grand Kempinski Hotel Shanghai

    Agoda atsauksmes (678)Booking.com atsauksmes (1201)
    Viesnīcas stāvoklis/tīrība:9,0
    Iespējas8,7
    Atrašanās vieta8,7
    Numurs komforts un kvalitāte8,5
    Pakalpojumi8,4
    Atbilstība cenai:8,3
    Sniedz pārbaudīti viesi no Agoda
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    Visi ceļotāju tipi (678)
    Visi numuru veidi

    Parādīt atsauksmes, kurās pieminēts 

    Parāda 376 pārbaudītu viesu komentārus
    12345
    9,6
    Izcili
    WONGSO no Indonēzija
    Ģimene ar maziem bērniem
    Deluxe klases numurs ar dambja skatu
    Uzturējās3 naktis 2018. gada marts

    Good Hotel But Beware Of Some Arrogant Hotel Staff Members”

    I had the Deluxe Bund View Room which was spacious and had a good view of The Shanghai Bund, especially during the night. The housekeeping staff members were doing well and always replenished the amenities. The hotel check-in counter/front desh staff members were also friendly and helpful. But there was one hotel staff, Mr. Robby Song (tall and arrogant person), was not helpful at all to help me to get any taxi while he was on duty. He just pretended to assist me but in fact he did not do anything to assist me, just standing and waiting for a taxi to come to the hotel. At the end, I just took a walk to go to the closest Shanghai Metro station to take the subway. However on the next day, when I want to get a taxi, I found a different staff on duty, Mr. Arnold Liu. He was polite and very helpful to get me a taxi. In a very short time, I got my taxi. Thanks to Mr. Arnold Liu who just made my day brighter.

    Novērtēts 11 janvāris 2019
    9,2
    Izcili
    WONGSO no Indonēzija
    Ģimene ar maziem bērniem
    Deluxe klases numurs ar dambja skatu
    Uzturējās3 naktis 2018. gada marts

    Good Hotel But Beware Of Some Arrogant Staff Members”

    I had the Deluxe Bund View Room which was spacious and had a good view of The Shanghai Bund, especially during the night. The housekeeping staff members were doing well and always replenished the amenities. The hotel check-in counter/front desh staff members were also friendly and helpful. But there was one hotel staff, Mr. Robby Song (tall and arrogant person), was not helpful at all to help me to get any taxi while he was on duty. He just pretended to assist me but in fact he did not do anything to assist me, just standing and waiting for a taxi to come to the hotel. At the end, I just took a walk to go to the closest Shanghai Metro station to take the subway. However on the next day, when I want to get a taxi, I found a different staff on duty, Mr. Arnold Liu. He was polite and very helpful to get me a taxi. In a very short time, I got my taxi. Thanks to Mr. Arnold Liu, who just made my day brighter.

    Novērtēts 11 janvāris 2019
    10,0
    Izcili
    VINCENT no Amerikas Savienotās Valstis
    Solo ceļotājs
    Deluxe klases numurs ar dambja skatu
    Uzturējās4 naktis 2018. gada aprīlis

    Excellent Atmosphere & Location”

    Very much enjoyed my 4 days stay. Room is clean and wonderful view of the river. World-class breakfast with several stations containing wide selection. The staffs were very courteous and took care of my requests almost immediately. Location near Subway Line 2 and the River Ferry Station. Multiple shops and restaurants are at walking distance too.

    Novērtēts 04 maijs 2018

    Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment! It was our great pleasure to be able to provide you with such a good experience in Shanghai here at Grand Kempinski Hotel Shanghai. We look forward to welcome you back on your next visit to Shanghai. Hope we can have another opportunity to serve you in the near future.

    Atbildēti 24 jūlijs 2018
    Grand Kempinski Hotel Shanghai
    10,0
    Izcili
    Choi no Honkonga
    Ģimene ar maziem bērniem
    Superior klases numurs ar pilsētas skatu
    Uzturējās vienu nakti 2018. gada decembris

    Izcili”

    A comfortable staying... very convenient location with nice views.

    Novērtēts 27 decembris 2018
    9,6
    Izcili
    Henson no Filipīnas
    Grupa
    Deluxe klases numurs ar dambja skatu
    Uzturējās vienu nakti 2017. gada decembris

    Execellent Hotel”

    Stayed here for a night Dec. 2-3, 2017. We got here a bit early and the room wasn’t ready yet. We went back around 3pm and checked-in. We were surprised that we have been upgraded to executive room. Checked-in was fast. The room was great. Love the facilities of the hotel. The hotel is very near the oriental pearl tower and about 10-15mins walk. The few things that i think the hotel needs to improve are: 1. Hospitality of the staff. (When we checked-in around 11am, the male front desk staff does not smile at all and looks very serious. I had stayed for several 5 star hotels and i never experienced this before.) 2. For the room, maybe they can add bluetooth speaker. 3. Coffee amenities - i’m not sure if they have sweeteners like splenda or equal but in the room did not found any. Did not bother to ask anymore. Overall i would still recommend this hotel and had wonderful stay.

    Novērtēts 04 decembris 2017

    Dear guest Thank you for taking the time to share your comments.We are pleased you enjoyed the guestroom experience.I am so sorry to hear that you did not find sweeteners.I think if you not find it next time,please contact us to help you.And about your comment, we will feedback to hotel management and improve service quality.We hope you will choose our hotel again and so that we could have the opportunity to provide better service for you.

    Atbildēti 05 decembris 2017
    Grand Kempinski Hotel Shanghai
    8,8
    Fantastiski
    Chun no Malaizija
    Biznesa ceļotājs
    Superior klases numurs ar pilsētas skatu
    Uzturējās2 naktis 2016. gada novembris

    Returning after a year”

    This has been my regular hotel until a bad incident by the hotel front desk management one and half year ago. When I finally decided to return again I am pleased that the management has improved. Room is abit expensive but considering its location is excellent. The only thing that has gone worst since my last stay is the staff greetings. Basically there is no greetings or help offers. Facilities wise this is a five star but staff training wise this is more like a three and half star hotel. There is better hotel with similar price around the area with higher standard of customer service.

    Novērtēts 21 novembris 2016
    9,7
    Izcili
    Chou no Singapūra
    Pāris
    Deluxe klases numurs ar dambja skatu
    Uzturējās2 naktis 2016. gada februāris

    Truly represents a five star hotel standard”

    Staff, amenities, view

    From the beginning John the front desk staff who checked us in was very courteous and friendly. The view from our assigned room is fantastic. Branded bath amenities, big plush towels, excellent bedding and excellent sheets! The HK staff was very attentive also and preempted our needs during our stay If I had to complain it would be that the heater is weak, taking a good hour to warm up the room during which we were freezing, dark stain wood finish is extremely dated, wifi is atrociously slow takes 2 mins to load a cnbc page but slow wifi is typical of five star hotels.

    Novērtēts 01 marts 2016
    8,0
    Fantastiski
    Chun no Malaizija
    Biznesa ceļotājs
    Superior klases numurs ar pilsētas skatu
    Uzturējās vienu nakti 2014. gada decembris

    Location, location, location”

    Location, comfortable room and facilities

    This is my regular hotel with great service whenever I travel to Shanghai until my last stay. A new receptionist unfamiliar with system took very long time to check me out (made some mistakes), took my credit card and then forgot to return my credit card which she kept with her in the inner side of reception desk. I was without credit card for a few days during my travel. When I returned to Shanghai to collect my credit card all the French manager could offer was only a very casual sorry and passed my card to me. It's about his attitude which was not sincere and sympathetic that really put me off. He even said it was my mistake for not checking and asking back my credit card and not the hotel's mistake. This is not acceptable for a 5 star international hotel. So I booked another hotel for my final days of business in Shanghai. I really like this hotel but not sure I will stay here again. Hence I give rating of 1 to staff performance (mainly due to the unprofessional attitude of the French manager).

    Novērtēts 06 decembris 2015
    9,0
    Izcili
    CHUAH no Malaizija
    Biznesa ceļotājs
    Deluxe klases numurs ar dambja skatu
    Uzturējās7 naktis 2014. gada septembris

    A fantastic stay”

    Good location, comfort room and best view to new bund

    Overall it was a fantastic stay in the hotel. A luxury hotel with very good location which is near to Oriental Pearl Tower. A few minutes walking distance to LuJiaZui metro which is very convenient to access to most of the places such as airport.

    Novērtēts 22 septembris 2014
    8,3
    Fantastiski
    Lubomir no Čehija
    Biznesa ceļotājs
    Superior klases numurs ar pilsētas skatu
    Uzturējās vienu nakti 2013. gada augusts

    Good hotel in great location ”

    Location, convenience to business center, river view

    Very nice hotel , after taking over management from Gran Melia ( ex hotel name), Kempinski managing the hotel in very good way. It is conveniently located in main business district of Pudong, walking distance from shops, shangri-la. I have previously stayed many times in Shangri-la Pudong, but now prefer this hotel as service is same and price much cheaper.

    Novērtēts 14 augusts 2014
    8,7
    Fantastiski
    Natthachai no Taizeme
    Ģimene ar lielākiem bērniem
    Superior klases numurs ar pilsētas skatu
    Uzturējās2 naktis 2014. gada aprīlis

    excellent hotel”

    location, cleanness, service

    overall are good, except there was a little problem when i was checking in but the staff could handle it nicely. hotel location is really convenience to go the business area and shopping area. it is just next to the shanghai aquarium and pearl tower. nice city view and excellent service.

    Novērtēts 07 jūnijs 2014
    8,4
    Fantastiski
    YOUFANG no Austrālija
    Biznesa ceļotājs
    Deluxe klases numurs ar dambja skatu
    Uzturējās3 naktis 2019. gada februāris

    Fantastiski”

    Good location and spacious room but carpet was stained and soiled. The staff were attentive and friendly. Will consider staying there again next time travelling into Shanghai.

    Novērtēts 14 februāris 2019

    Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with Grand Kempinski Hotel Shanghai. We are very pleased to know that you liked our hotel facilities and our staff. Your encouraging review will help us constantly improve our hotel service. We hope to welcome you back again in the near future!

    Atbildēti 15 februāris 2019
    Grand Kempinski Hotel Shanghai
    10,0
    Izcili
    Grace no Singapūra
    Biznesa ceļotājs
    Double or Twin DELUXE - ROOM ONLY
    Uzturējās2 naktis 2018. gada oktobris

    Comfortable, clean and near to heart of Shanghai”

    Comfortable, clean and near to heart of Shanghai

    Novērtēts 29 oktobris 2018

    Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with Grand Kempinski Hotel Shanghai. We are very pleased to know that you liked our hotel facilities and our staff. Your encouraging review will help us constantly improve our hotel service. We hope to welcome you back again in the near future! Thank you!

    Atbildēti 28 novembris 2018
    Grand Kempinski Hotel Shanghai
    10,0
    Izcili
    Grace no Singapūra
    Biznesa ceļotājs
    Deluxe klases numurs ar dambja skatu
    Uzturējās2 naktis 2018. gada oktobris

    Comfortable, clean and near to heart of Shanghai”

    Comfortable, clean and near to heart of Shanghai

    Novērtēts 29 oktobris 2018

    Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with Grand Kempinski Hotel Shanghai. We are very pleased to know that you liked our hotel facilities and our staff. Your encouraging review will help us constantly improve our hotel service. We hope to welcome you back again in the near future! Thank you!

    Atbildēti 28 novembris 2018
    Grand Kempinski Hotel Shanghai
    5,6
    Lam no Honkonga
    Pāris
    Deluxe klases numurs ar dambja skatu
    Uzturējās2 naktis 2018. gada septembris

    Sound insulation no good”

    Noisy can hear people walking upstairs Woken up children in adjacent room

    Novērtēts 23 septembris 2018

    Dear Guest, thank you for having taken a moment to share your experience with us. We appreciate your thoughtful comments, however we regret that your experience was not a perfect one. And we shall continue to strive to even further improve our services and attentions to our customers. We look forward to an opportunity of welcoming you back to Grand Kempinski Hotel Shanghai.

    Atbildēti 28 novembris 2018
    Grand Kempinski Hotel Shanghai
    8,0
    Fantastiski
    SUGENG no Indonēzija
    Biznesa ceļotājs
    Deluxe klases numurs ar dambja skatu
    Uzturējās5 naktis 2018. gada aprīlis

    Ļoti labi”

    My Luggage wasn’t send to my room altough reception staff said on the way, have to find out at concierge, had to find it myself to concierge

    Novērtēts 16 aprīlis 2018

    Dear Guest, greetings from Grand Kempinski Hotel Shanghai!We sincerely apologize for the unpleasant experience you had. We will continue to enhance and improve our services. Your feedback is valuable for our improvement. We look forward to welcoming you back to Grand Kempinski Hotel Shanghai and witness our perfect!

    Atbildēti 24 aprīlis 2018
    Grand Kempinski Hotel Shanghai
    7,6
    Ļoti labi
    Leslie no Singapūra
    Pāris
    Deluxe klases numurs ar dambja skatu
    Uzturējās vienu nakti 2018. gada februāris

    Nice hotel but bad stay”

    Nothing wrong with the facilities, just some operational issues. Firstly, we went to the pool upstairs and were told we need a swimming cap. Obviously we didn't bring ours so we were told to buy one for 60rmb. What a rip off! It should be cheaper, or at least offer some for loan. After paying 1500rmb for our room, being asked to pay extra is such a disappointment. Secondly we heard the breakfast was fantastic which is why we booked and bought the breakfast package. But we never got to find out. The queue was not so long, but the staff told us to go upstairs to their "other" restaurant as there is no queue she said. I asked her is it the same as downstairs, and she said yes. Total rubbish. The hotel basically coverted one of their ballroom into some second rate make shift restaurant. We had to share a table with 7 other Chinese people. Was so crowded and uncomfortable. Furthermore the food was NOT the same as downstairs. They just got some trays, and filled it with some of the food from downstairs and brought it up. I felt like a college student at a back packers. I was furious and eventually approached one of their managers. She just said she will relay the my complaint to her manager. I did not believe her, so I wrote a letter. After writing the letter I called the F&B manager and told him my issue. He gave me a small gift (cakes, chocolates) as an apology. I wrote him an email afew days later requesting a buffet voucher which I received. So in summary, they oversold their breakfast add on, staff didn't provide correct information, and I had to call/write to get compensated.

    Novērtēts 03 marts 2018

    Dear Guest, I am very sorry to read that your experience did not match your expectations. Please do accept my sincere apologies for any inconvenience caused. Providing excellent service that is gracious, personalized and attentive is our top priority and we’ll continue to train our team of hard-working colleagues on a daily basis. Our hotel management team has started looking into this issue and implementing solutions to prevent this problem from happening again. Hopefully we still have the opportunity to offer you better services in your future stay with us.

    Atbildēti 06 marts 2018
    Grand Kempinski Hotel Shanghai
    10,0
    Izcili
    Evelin no Ķīna
    Grupa
    Deluxe klases numurs ar dambja skatu
    Uzturējās2 naktis 2018. gada februāris

    Excellent stay”

    All the staff at the Executive Lounge, including Leo Li, were amazing. Everyone did their best to make our stay very warm and comfortable. We would most certainly recommend the hotel to our friends. The views were uplifting and the food in the lounge was delicious.

    Novērtēts 19 februāris 2018

    Dear Guest, thank you for taking time to share your recent experience at Grand Kempinski Hotel Shanghai. We appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

    Atbildēti 22 februāris 2018
    Grand Kempinski Hotel Shanghai
    6,4
    Labi
    Aloysius no Singapūra
    Pāris
    Superior klases numurs ar pilsētas skatu
    Uzturējās2 naktis 2017. gada decembris

    Nothing exceptional”

    I had high expectations for this hotel given the history, and class. I was not overwhelmed by the experience. It was a decent stay expected of a five star hotel but no wow factor. It is quite a distance from the nearest train station. Right next to DBS tower. I had hoped for better so the expectations fell short in terms of the value in return. The furnishing could be improved as it is getting slightly dated.

    Novērtēts 27 decembris 2017

    Dear Guest, thank you for having taken a moment to share your experience with us. We appreciate your thoughtful comments, however we regret that your experience was not a perfect one. And we shall continue to strive to even further improve our services and attentions to our customers. We look forward to an opportunity of welcoming you back to Grand Kempinski Hotel Shanghai.

    Atbildēti 29 decembris 2017
    Grand Kempinski Hotel Shanghai
    8,8
    Fantastiski
    william no Indonēzija
    Biznesa ceļotājs
    Deluxe klases numurs ar dambja skatu
    Uzturējās2 naktis 2017. gada septembris

    Love the place”

    The hotel is awesome, tou can walk 10-15 minutes to IFC mall. The whirpool is facing huangpu river , it is awesome at night. The only problem here is the water, as i like to shower in a cold water, their water is barely cold and sometimes only hot water. Other than that, love it!

    Novērtēts 24 septembris 2017
    12345
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