Expensive but Nice”

If you have the money, it's a great place to stay. It's close to the Metro, the Castle, and Osaka-Jo Hall. Nevertheless, everything is expensive at the hotel. If you want buffet breakfast, it will cost you around $40 dollars a person. If you want to use the pool, the spa, or the gym, it will cost you around $40 as well. If you want to check out late, there's going to be a charge, so be prepared.

Not for family holidays; seems more for business trips or short stay”

Small pool still need to pay thousands yen even customers; forget it. Requested for 2 hour late check out but need to pay over 7 thousands yen. We rejected Quite because of just few customers observed & shops not attractive Declared 5 stars; no idea how & why? 4 nights (with wife & son 3 beds std room) cost HK$7548+¥1200 tax; don’t know worth or not in Osaka but sure no next time this hotel😪

Fantastiski”

The location is very convenience sitting right next to Osaka Park and Osaka City Hall. I was offered a room at high floor so the view is awesome too. Some may questioned the equipment and interior are out of date but their service is definitely 10/10.

Had a pleasent stay”

When you're searching comfort and luxury it's the right place. The twin bed room is very spacious. I had a superior room, but still had side view to the Osaka castle and skyline of Osaka. Great view in the 7th floor. The room has radio, television, minibar, water cooker, tea, coffee, office table and other reqirements of a 5 star hotel.

Exquisite spot, facilities are eh”

Room was fantastic and the view of Osaka Castle and Osaka Jo-Hall was top notch. My breakfast each day was decent, with the Sunday being fantastic due to special pancakes being served. The pool was small and i could not believe the cost for the gym was AUD 50 PER ENTRY.. for a sub-par gym at best.

Izcili”

everything are great except the double is only suitable for couple but not with a child.

Very good standard an location”

We can only recommend: book a room with view on Osaka-jou.

5 start hotel in a good location”

Hotel is clean and beautiful (osaka castle view). Superior triple room is spacious and beautiful. Friendly and accommodating staff 5-10 mins walk to train station... can be challenging if you have big luggage Breakfast is good but limited choices Swimming pool is only for 18 and above with additional fee.

Big bed room”

Big bed room for single traveler. But need to walk around 5-10 minutes to JR station with big luggage. Staff are well trained and always willing to help whenever we asked. Would consider to stay at there for next trip.

It was like coming back home”

Their attention to details goes far beyond my expectations. Originally, I didn’t book an Osaka Castle View room. However, the staff offered to upgrade my room upon knowing itwas my birthday trip. What’s more, they also informed all the dining places they booked on my behalf of the occasion and some arranged a special welcome for me. I felt I was taken care of by a family member. It was absolutely the right decision to come back to the Hotel New Otani Osaka again after my last stay almost 3 years ago.

Warm hospitality in serene and peaceful location”

It's a New Otani, the brand speaks for itself, warm hospitality, helpful and friendly staffs. Situated in an elite and historical location, adjacent to the Osaka Castle, beautiful scenery, serene and peaceful...

Warm hospitality in classy and peaceful location”

Situated in elite location, adjacent to the Osaka castle and business office park. Brilliant view, serene and peaceful especially after office hour. The hotel is typical 80's five-stars hotel and it's well maintained, not just the interior and facilities, but most importantly the helpfulness and warm hospitality of its staff...

Brilliant hotel in the historic area”

Situated in the Osaka's historic area, facing the Osaka castle and Osaka concert hall, the classic hotel with 80's architecture is well maintained, clean and everything works properly... It's not a typical hectic hotel, quiet and so peaceful, but the most of all are the friendliness and helpfulness of its staffs. It has several restaurants which also provide classy cuisine with great taste and brilliant presentation. Recommended for one who loves classy and peacefulness

Great location if you go to the concert at Osaka jo hall”

The hospitality was really brilliant

Comfortable and great view of the Castle”

Travelling by car with two parents and two little kids, we had a very pleasant stay. Superb view and access to the Castle and surrounding park, we were lucky enough to see the Cherry Blossom. The hotel has a good buffet if you elect to eat in. The room has the right amenities and the bathroom is of decent size. Both beds and extra small bed fit easily with room to spare. The underground car park for guests isn’t free but fairly cheap. While the hotel isn’t that close to the commercial center the unique view compensates for the little drive required. We would stay again there.

Great hotel in Osaka with spacious and comfortable rooms ”

I was planning to go to Hiroshima from Osaka and then come to Kyoto. I wanted to organise my bags to go to Kyoto where I was going to stay after my trip to Hiroshima. But I was late. Bag transport service was closed when I inquired. One of the staff from the hotel’s bag service, helped me out of the way and organised my bag to go to my hotel in Kyoto in time. Great help. Otherwise I had to carry all my bags from Osaka to Hiroshima and bring them back with me to Kyoto.

Good except you pay extra for Pool/Sauna”

Excellent value for money and great location with an amazing 18th floor restaurant. Only negative feedback is the drinks at the restaurants and bars are extremely overpriced and the hotel charges a lot extra for using their pool and sauna. Besides this, great customer service and very efficient.

nice staff”

hotel is slightly old, but spacious and clean. staff were nice and helpful.

Amazing stay, helpful staff”

Loved everything about the hotel, good access from Osakajokoen station and lots of restaurant options nearby!

Great location”

We booked at the last minute because our Kumano Kodo trek was cancelled due to typhoon Jebi. We did not use the restaurants in lobby, instead walked over to Kyobashi and enjoy great food from a restaurant with just ‘Dining’ on its name, it’s to the left along the station. Hotel staffs are very polite. Room are spacious, but amenities dated. Nice hotel, close to train station, away from the hustle and bustle.