5 start hotel in a good location”

Hotel is clean and beautiful (osaka castle view). Superior triple room is spacious and beautiful. Friendly and accommodating staff 5-10 mins walk to train station... can be challenging if you have big luggage Breakfast is good but limited choices Swimming pool is only for 18 and above with additional fee.

Good Old Hotel”

I had the Family Suite Room which was spacious and had a good view of Osaka-jo Hall and Osaka Castle. The housekeeping staff members were doing well and always replenished the amenities. The hotel check-in counter staff members were also friendly and helpful. But some shopkeepers of the luxury shops in the hotel looked arrogant.

Big bed room”

Big bed room for single traveler. But need to walk around 5-10 minutes to JR station with big luggage. Staff are well trained and always willing to help whenever we asked. Would consider to stay at there for next trip.

Great View of Osaka Castle”

Since we like to run & exercise on our holiday's, the Hotel New Otani Osaka is the perfect location. The hotel is conveniently located across from the Osaka Castle Park. Therefore, going for a walk or fun run is extremely easy. BTW, the breakfast line up is amazing. From Western to Japanese food, the selection will NOT disappoint! Great value for money!

It was like coming back home”

Their attention to details goes far beyond my expectations. Originally, I didn’t book an Osaka Castle View room. However, the staff offered to upgrade my room upon knowing itwas my birthday trip. What’s more, they also informed all the dining places they booked on my behalf of the occasion and some arranged a special welcome for me. I felt I was taken care of by a family member. It was absolutely the right decision to come back to the Hotel New Otani Osaka again after my last stay almost 3 years ago.

Warm hospitality in serene and peaceful location”

It's a New Otani, the brand speaks for itself, warm hospitality, helpful and friendly staffs. Situated in an elite and historical location, adjacent to the Osaka Castle, beautiful scenery, serene and peaceful...

Warm hospitality in classy and peaceful location”

Situated in elite location, adjacent to the Osaka castle and business office park. Brilliant view, serene and peaceful especially after office hour. The hotel is typical 80's five-stars hotel and it's well maintained, not just the interior and facilities, but most importantly the helpfulness and warm hospitality of its staff...

Brilliant hotel in the historic area”

Situated in the Osaka's historic area, facing the Osaka castle and Osaka concert hall, the classic hotel with 80's architecture is well maintained, clean and everything works properly... It's not a typical hectic hotel, quiet and so peaceful, but the most of all are the friendliness and helpfulness of its staffs. It has several restaurants which also provide classy cuisine with great taste and brilliant presentation. Recommended for one who loves classy and peacefulness

Nice building & room but weird swimming pool charge ”

Lovely building and decent room. Very near to Osaka-Jo but further away from the night time fun areas. They charge extra to use fitness centre and swimming pool which was unexpected and weird, so we decided not to use it.

Great location”

We booked at the last minute because our Kumano Kodo trek was cancelled due to typhoon Jebi. We did not use the restaurants in lobby, instead walked over to Kyobashi and enjoy great food from a restaurant with just ‘Dining’ on its name, it’s to the left along the station. Hotel staffs are very polite. Room are spacious, but amenities dated. Nice hotel, close to train station, away from the hustle and bustle.

Osaka castle”

We love this hotel because it’s quiet here and only 3 train station away from Osaka station. Walk over to Kyobashi station for all the local food join for dinner, along the railway, the restaurant has only ‘dining’ word on its signage, but beautiful food & reasonable price. We stayed in our room and see the destruction caused by super typhoon Jebi sweeping through, even felt the building swayed slightly on floor 13.

Good service and convenient location”

The hotel is an old school five star. Very good service but facilities and amenities are a bit outdated. Breakfast had a lot of choice but the quality was low. Conveniently located near a metro station and just a few steps away from the Osaka castle, it’s quite convenient to get around. Overall, good but needs some refreshment.

A first time for me at a 5 star hotel. ”

The staff upgraded my accommodation to a deluxe room due to the lack of smaller single bed rooms, I am grateful for that and quite overwhelmed by the room size. It is conveniently situated near Osaka Castle. The nearest situated metro station is Osakajokoen or the Osaka Business Park, which makes travel around Osaka convenient.

Fantastiski”

We loved being able to retreat to our spacious and comfortable accomodation after pounding the pavement all day. The staff are very helpful and accomodating and getting around from there was easy. It's a pleasant stroll along the river or through Osaka Castle Park to other areas but a quiet and peaceful area to go back to. As long as you can get a superior double room with a good view of the castle at a reduced rate, it represents good value in our opinion.

I love this hotel!”

They have an excellent staffs that helps you any to the best they can. Clean and spacey room and bathroom, clean hallway and near Osakajokoen train station. Lot of food choices outside too. If you have a request, just message them through Agoda request and they will respond. They also take note of your comments and suggestions which makes the hotel management proactive with their customer satisfaction meter. This hotel is highly recommended. I will be coming back to this hotel.

Nice hotel, pity about the gym ”

A very comfortable hotel with nice staff and a fantastic Kushi restaurant with lovely staff. My only two issues were 1) having to pay for coffee in-room and a gym which both charges for use ($16 at non-peak hours) and has a policy of closing from 10am to noon. I found that to be most inconvenient.

Morning run at Osaka Castle park”

It's bit far from the city center, but still easy to access with metro near the hotel without any transfer. Right in front of Osaka Castil park, so you can enjoy great morning run at this great park if you are the runner!

The location is convenient and the room is so spacious. ”

The staff are very friendly and welcoming. You can use the JR pass if you come to Osaka by Shinkansen since the hotel is close to one of the JR Loop line stations. If you are lucky, you may get a room with the Osaka Castle view.

must return”

We stayed in a junior suite at 16/F, a very nice castle view. After joining the membership, there was free parking which surprised us. The overall experience was fantastic. The location isn't convenience if guesses are not drive. The close convenient store takes you ten minutes walk. Staff are friendly and polite.

Good Hotel in Osaka”

Excellent location , but no breakfast included like other large hotels in Japan. Quite and tranquil rest, this hotel will be the best. The Osaka castle view with beautiful colors of Sakura. Friendly staff, cleanlines hotel