The room was very spacious and in well condition. I got upgraded room, very nice....
Spacious and good onsen ”
The hotel is not close to city centre of Kobe but accessible by subway. It is right next to the station. The room is very spacious and in well condition. Onsen is unexpectedly large and well decorated. It relaxes my body after a long day. Staff speaks good English and friendly. Good value for money and will definitely come again.
VERY ENJOYABLE STAY”
Very enjoyable. We had two rooms for 6 pax, rooms were able to cope with extra person, unlike many Japanese hotels. Staff were very helpful, Onsen was fabulous. Only downside was a little bit out of the way and not many food options in the immediate area. We had a car so no big deal though. Would recommend for holiday or business stop.
I highly Appreciated for one of front desk Lady(sorry can't remember her name). We put into smoking room as I didn't indicated in my remarks. So requested to changed our room to non smoking. The lady quickly arrange a room for us to transfer. As all the club Deluxe Twin rooms are fully occupied, She upgraded us to a bigger room.
Good but need more”
Clear and reasonable price
Very friendly and accommodating hotel staff. Hotel is spacious, love the atrium and the hot spring included in the booking. Too bad we only booked in for one night, will consider coming back next time!
We stayed in the suit with open private onsen, it was the most excellent room we had in this trip. The room was spacious, it separated from the bedroom and the tatami area. So the kids can sleep in the tatami room. It has own private onsen, where our kids love to enjoy the onsen so much. But it's hard to book this type of room. For our 7 days trip, I can only book for one night of this room. The staffs were polite and helpful. We booked for dinner at the top floor restaurant. The food was good and the view was excellent.
Love Ibsen and the room was spacious!! All amenities are great. ”
We arrived late so we didn’t get to see things around but the city is very quiet at night. However, the room is very nice and the bathroom is quite big with 2 separate rooms for toilet and shower. Onsen is great as well. Breakfast is awesome :)
Spacious Room and Convenient Location”
Room is spacious, clean and comfortable. Free spa facilities are excellent. Travel to Osaka Universal Studio is just 25 mins. Free parking to guest. Frequent shuttle bus to Osaka Kansai Airport and Sannomiya of Kobe.
Overall the Sheraton hotel is good to great with no complaints. The only frustration that I experienced is the duplicated booking for the same day for the same details without proper communication to me and even in my Agoda account... that surprised me badly.
Everything except the location is perfect! Staying in the hotel is a real pleasure. it takes an hour to osaka station though. I would like to stay in Kobe Bay sheraton again if i have any chance to go back to Osaka!
excellent hotel ”
My room at the 20th floor was absolutely amazing, everything I wanted was there including a nespresso coffee machine just for me! Plenty of toiletteries more than I could ask for, super friendly and efficient staff. The hot springs are quite an experience, to be tried !
Out of the way hotel”
It was a comfortable and clean hotel. Rooms were well maintained. However, location wise it's not the most convenient place to stay. Dining choices are severely limited. Not much of any view to be totally honest
the hotel was nice. the room was comfortable, with a great bathroom and comfortable beds. the surrounding area, rokko island, is a wasteland filled with empty buildings and abandoned shopping centers. the hotel is the only place on the island that attracts people. the restaurant looked nice, but the meals were ridiculously overpriced. 2500 yen per person for breakfast?
Good hotel, but bus is too expensive”
Good hotel, but bus is too expensive from/to SHinkansen station. It should be free or reasonable price for bus. Hotel is very located near train station. But it does not be located near the central city.
very relaxing time as we were in the bay area”
it was a very relaxing stay as we were in the bay area and it is quite a distance from town. Its a bit troublesome to get to town as you will have to take 2 trains to get there. Overall it was a great stay.
relax and joyful”
It's one of the best hotel I stayed at Japan so far. early chink in and late check out. Very clean and well organized room especially bath room. The location is very convenient -- connect to subway station so that you could go to downtown or even OSAKA very easy.
This was a great place to stay. While on Rokko Island in Kobe we visited Kobe, Osaka, Kyoto and Nara. Kobe sites were 20 minutes away, Universal Studios were 25 minutes away. Kyoto and Nara were each 1 hour and 15 minutes away. The only minor glitch that we experienced was intermittent internet services. However, we never contacted the hotel to resolve, so I can't "complain".
Location is good and price is good. Onset facility is good and relax!
nice hotel but not convenient
This is my third stay in Sheraton and it always surprise me with every stay! Love their onsen very much! Soothing and nice special corn tea after the onsen.
Wonderful breakfast and great staffs!”
This is my fourth year staying in Sheraton and I love it very much! Great service and friendly staffs! This is the first time I am having their breakfast and it’s great!
Good for family
Spacious room and good location ”
Great for family
Great hotel !”
We had a luxurious stay at the Sheraton while on a business trip.
Great Peaceful Hotel.”
Location is in island, so travelling is slight inconvenient. my kid love the hotel.
Quiet & Peaceful Place”
Excellent for relaxation and excellent onsen pools(Both in-door & outdoor)
Perfect for our stay, love it, style, very nice room you can get, a get away hotel yet a resort, quiet & calm & relaxing, just super at this so peaceful city.
my stay at sheraton”
Environment, rooms were good.. direct shuttle bus to kansai aiport but location were too out of way to Kobe city centre.
5 star hotel”
Comfortable & relaxation place, hot spring is very good”
I would like to make a compliment to a staff on the front desk, her name is '吉永 Yoshznaga'. As I wish to extend my car rent period, I requested the lady, who was handling my check out, call to the Honda Company, but she was unwilling and handed the phone to me after dailing,but the conversation was in Japanese, I had to hand up. 吉永 Yoshznaga saw my situation, she then help me to call again and talked to the company with patience for a while. Finally my extention problem was solved. I then could carry out my journey with pleasure. Thanks 吉永
PLUS- very new and nice onsen. there is no extra charge now to use new onsen facility for hotel guest MINUS- 1)no free shuttle bus service travel between hotel and downtown 2)the entrance of onsen, the wall paper is peeling off/ not cement well 3)the lamp in room, the lamp cover is crackle 4)the floor if room/next to toilet is also cracked. it's VERY dangerous for the guest who used the toilet.
Family R & R”
One of the better location in Kobe to stay for a quiet holiday. The room is reasonable but maybe a bit old. The wifi is NOT available in the room and was charged a rate which I consider too expensive. Food in the hotel is ok but expensive. However many eateries are available and conveniently located. Overall a good hotel to stay in.
Hotel comfortable but isolated, poor food”
We rested and we were in transit between 2 cities so really just city hotel. Very disappointing for the dinner buffet at 5000 ¥ per person ... Lousy service, very bad wine, limited food selection, average soft drinks: don't use hotel for meals.
Worth to stay”
Nothing to complain about, except that the hotel is located on Rokko island and it takes roughly 20 minutes by bus to get to Kobe. Good point: bus leaves right from the hotel. Fee 380 Yen. We didn't choose the breakfast option, almost 3.000 Yen is a little expensive.
would not recommend at all ever”
this is not what i expect of a sheraton. location is via the port with its grain silos and chemical terminals. its absolutely miles from kobe centre. breakfast was appalling i chose not to opt for the ludicrously expensive buffet breakfast after seeing the poor quality and poor variety, plus some staff who seemed clueless as to where to seat a waiting customer. i had 2 coffees instead and still got charged .found check in staff to be frosty and inattentive. gym was a joke for a shearton a lat pulldown leg press ham curl and chest press with some treadmills and very light dumbells indeed. getting into town takes around 20 minutes and costs a bomb. would not return here in a million years
Nice hotel, pity about the location”
Very nice hotel, spacious rooms and well maintained and clean. However, it is located in a rather obscure island. Getting around is not very convenient and dining options near by are very limited
Most of the staff are helpful”
The facilities in the both room are very detail. Staff is helpful on special request. There is a nice Kobe City view in the Sky Bar for drinking. But, Cover Charge is seemingly unreasonable.
Nice room but inconventient”
No wifi in room. The location is inconventient. The room is comfortable and large.
Good hotel with good facility”
A lottle bit far from Osaka however we have good facility(Sports) here. Easy access to Rokko Liner.
Not a right choice in Kobe, far away from downtown”
Disappointed!No free wifi, pay extra fee for using swimming pool, far away from downtown, very inconvenient!
Onsen was excellent. This hotel was advertised as having a pool but we were shocked about the extra charge to use it. About $70 per visit for our family of four to use. Kids were disappointed.
Everything is prefect , car park is free , breakfast view is great , price is reasonable . Staff is Awsome . Location however is a bit far from town , if you driving is not problem
I enjoyed my trip very much, and will go back again.
good hot spring resort”
Excellent stay ... only minor problem was internet”
Everything was perfect except the wifii signal strength was not strong enough to provide us a stable internet connection in our room. It was intermitent at best.
Nice hotel to stay with!”
the room size was bif and very clean.”
this hotel always makes me feel comfortable and convenient to visit. wonderful place to have very clam times before/afetr meetings and good to have small walks in the morning
very good ”
great place to stay”
nice and clean, great service, big under ground parking lot, but far away from kobe down center.
Overall excellent w/ minor disappointments”
It is so beautiful ellegent hotel”
It is very cheap to stay in 5 star hotel and it is also beautiful, ellegent room inside. Strong recommend to order this hotel.
Very nice hotel in the heart of Kobe”
Excellent hotel. Clean and comfortable Western style room. Wonderful breakfast and great service all around. Would highly recommend this hotel to anyone.
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Surprisingly big room, great ambiance”
Enjoyable relaxing and convenient.”
Very enjoyable and a very relaxing location. Convenient location close to rail station. Have to paid to ride Rokko liner was the only inconvenience.
very quiet area. very near to train station.”
very enjoy and will choose to stay at this hotel again for my next trip to Kansai. price is considered very reasonable more to affordable price.
Good room. Good value for money. Buffet dinner really poor.”
Room dusty. Big improvement needed for dinner.
No regrets ”
I wish I could have accessed the gym earlier than the opening time.
Gym facilities not free for hotel guests”
Gym facilities should at least be free for hotel guests. They made us pay for the use of the gym...when other hotels would include it as an amenity for hotel guests
it is good for traveler who has road trip in Osaka
Unbearably strong smell in a Non-smoking room. ”
not very good; difficult to access the hotel”