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great location, friendly staff.
I was quite disappointed about my room size, which is not worthy of US$300 I paid (no breakfast). I have to say that it is a lot smaller (maybe 1/3 smaller) than the other hotels I used to stay which only costed me $100~130. If I need to use my laptop, I can only sit down on the chair in front of the desk toward 11 o'clock direction. If I set the chair toward 12 o'clock direction and sit down, it must hit the bed, then now you can imagine how small it is. The basin in the bathroom is also small based on this price. No place to put my personal stuff. The staff are probably the best part in this hotel, though its buffet restaurant on the 1st floor and Korean restaurant on the 35th floor are quite famous. I went to its Korean restaurant. The food is not really my type, but I guess you wouldn't easily see similar dishes on the streets. Quite delicate. And of course, it's pricey after all it is a Michelin restaurant.
Nice hotel ”
Good location if you wanna shopping at Lotte Mall. Yet if you prefer to have crazy shopping in Myung-dong, I would recommend to choose hotel inside the area. Staff is fine except the email response time is a bit long. Room service is overpriced yet you have no other way when you arrived at late night and you have walk 10mins to get inside Myung-dong area.
Great service ”
Great service from front des, Eileen. She was very helpful. Gave us a great room, more spacious than the previous one. Tried her best to meet my request for a 'hard' pillow and willingly gave us a late check out as our flight was at 5pm.
Convenience is almost everything ”
Not my usual kind of accommodation as I tend to look for smaller boutique hotels or BnBs. But I must say that the convenience that Lotte Hotel offers almost had me converted. It is an airport limousine bus stop and it is right above a subway station on a line that goes to anywhere worth going. The adjoining Lotte department store was also a boon. Not to mention that myeongdong was only 10 minutes away on foot. And dinner at Pierre Gagnaire is a must-do when staying here! I got a reservation even though I only tried to book last minute.
Good location and nice hotel”
The room was clean and nice. Had everything I need. The hotel is in a convenient location. You can take the escalator from the lobby to the department store basement and to the subway. Concierge was helpful and friendly.
First Time and won't be the last”
I was there when President Modi was in the hotel and didn't notice any disruption. The hotel is of a very high standard and after I lost my glasses at a local restaurant the staff were extremely helpful (and successful) in returning them to me.
Bumped me up to a deluxe room with early-check in. (They didn't know that I frequently stayed at the Lotte brand of hotels ;) ). Lots of smiles on the staff's faces. The facility is slightly showing it's age but still offers great comfortable rooms and great location. Their club lounge is excellent as well. Don't need to spend extra money and get dinner somewhere else with their club package. Highly recommended!
Would like to thank Lauren and Jinny for being so helpful in retrieving my lost doggy pouch, they helped to liaise with Lotte Hotel Busan to deliver the pouch right to my room, as it is a very important pouch, I was extremely grateful. Once again, thanks Lauren and Jinny!!
Seoul winter family holiday”
Brought my 2 kids of 11 and 7 years old to Seoul and chose Lotte Hotel Seoul to stay for 6 nights. Was a great experience! Excellent location, great staff service and hospitality, and excellent facilities and access to shopping department stores and street food. Concierge team was very helpful to help me booked some restaurants too! Will definitely be hotel of choice whenever back to Seoul.
2nd time around”
We've been to Seoul several times now and this is still our favorite hotel--due to its location, Onsen facility for guests & Food Hall Basement access. It's heaven for us at all fronts to start the day and end the day. Although our rooms were very small, everything was provided. The facilities are excellent and love the Onsen access the most. KAL limousine Airport bus drop off is in front of the hotel, so it's very convinient..and Myeodong busy street is just across the street. Can't fault it.
Great location, good English skill for all staffs!”
The hotel front desk got one of the best English speakers in Korea, and they are both professional, friendly and helpful. Firstly, the location is one of the best in Seoul, airport shuttle bus 6701 drop off location (start and end) here. Also, as we planned to surf snowboard at VivaldiPark Ski Resort, our shuttle bus also start and end in front of Lotte Hotel Seoul too. From the hotel lobby is connected to MTR station and shopping areas of MYUNG DONG.
Old hotel, good for those who are used to things”
I would probably look for a newer hotel
Location is super, can walk to downtown or shopping in a few minutes ”
Will come to stay again
Located within Lotte Mall and connected to sub-way. ”
Walking distance to Myeongdong shopping area.
Very convenient & Nice hotel”
Very convenient & Nice hotel
Good hardware and software”
The location is excellent. Rooms are very comfortable, and good sound insolation. Staff are nice and proactive to provide assistance and advices for our journeys.
Everything was fine. Lotte Club Floor accommodations well worth. Fabulous spa facilities. Don't pass up on the exceptional Dinner Buffet.
No doubt on the location, everything is good. Especially the staff. I will be there again for my next trip. Thank you
Great facilities! Also nice location!
The location of the hotel is amazing and connected to a department store and a subway station. The staff is super friendly and helpful. I booked a superior twin room and it was still small compared to the value.
Everything was good. Just that room size abit small for 3 pax (superior room). Hotel facilities and amenities all are good quality standards. Staff are everywhere to assist you. Nothing to complain except price paid for the room is slightly steep. I will be back again.
Everything was good from first walk in and the entire stay. But after we checked out when we want to take our luggage from the storage, the male captain no longer serve us like when we first check in, he asked us to go collect our luggage ourself by pointing us a direction. But fortunately, when we took out our luggages, a female receptionist saw us and came to assist us, and help us book a cab with the requirement we need such as stop at gate (Malaysia Airlines) and pay by card. Very sharp and intelligent girl, unlike the captain man who just stood there.
Great hotel, great location! ”
Lotte hotel was perfect for our girlfriends weekend out! Subway station at the basement, near the shopping streets in myeongdong, excellent concierge and so easy to get a taxi! We would def stay here again (more than another hotel we used to stay at across the street!). Room sizes are big and service is top notch!
Well maintained with super helpful staffs ”
Room design is a bit dated but well maintained with comfortable bed. Right in the middle of the city with plenty of restaurants and shops in walking distance. Gym is very spacious with good variety of equipments. Staffs were very attentive and helpful. We could still use the gym and sauna after check out before we leave to airport. Sauna is very clean as well. Hotel is connected to subway and Lotte Department Store underground.
Great Service and location and good price”
Best service, basemet grocery, high end brands and department store and resto and krispy kreme all inside the lotte but i think no pool and first stay 9th floor aircon was hot but next stay aircon is ok at 12 floor
Best hotel for Myeong Dong shopping ”
Good location on top of subway line 2. Conveniently connected to Lotte Department Store and only 5 min away from Myeong Dong shopping district. Walking distance to lots of attractions too. Room is okay sized and staff were helpful.
Big rooms, great staff, central location...a bit soul-less (pun intended)”
Everything you want from a top end, business hotel. Big rooms, comfortable bed, lots of facilities and helpful staff. Super central (if that is the part of town you want to be in). Only downside is that it is a bit hollow and soulless. Meaning not much character or spark. My tip - across the road is a back street with lots of fried chicken, bbq and other "joints" if you want a great local food experience
fantastic location, great hotel”
Connected to a mall with a terrific food court and supermarket, Located next to Myeongdong shopping street
Good location but dated”
Hotel is located just on top of Lotte department store and next to busy Myeongdong shopping area. Although clean, decor and facilities are dated
We were a group of 6. Hotel location is superb and only 5 mins walk to myeong dong and lots of shopping and eating around. Everything is connected underground. Clean big rooms, very nice staff, beautiful hotel.
Nice place. Even though the room is not very big, the environment is quiet good. Recommend to people who would like to shop in Lotte department store. Take the bus 6015 you can directly arrive at the hotel.
Another perfect stay at Lotte Seoul”
This is my go-to hotel in Seoul. The location was especially perfect for this pre-Christmas business trip - so much fun to be in Myeongdong for festive nightmarket and terrific holiday shopping. The hotel finally finished their spa renovation which means the giant gym and ladies’ spa bath area have reopened! Soaking in the spa pools and Korean bath are a perfect way to follow an excellent workout with pampering and detox. Service at every contact was flawless. The Club lounge folks on the 31st floor of the main tower were perfectly professional and service was as excellent as always. Even better, they have upped their game by offering much better food and bar selections. (Perhaps reflecting to new E-Tower club lounge which unlike its predecessor REFUSED reciprocal club access from the main tower. The elitism at the E-Tower Club was the only poor mark in an otherwise perfect stay.)
The staff were very helpful and patient in answering all my enquiries. The ladies who cleaned the rooms were always so warm and smiling. When I lost my credit card, the concierge ladies helped me call the shop at Sinchon to confirm that it was there. On the day of departure, I had a really hard time moving my luggage on my own. The staff helped me move the luggage down and even to the KAL bus-stop in front of the hotel. Without them all, the solo trip could have been a lot more tougher. Thank you so much for making this such a memorable stay for me!
Great location but Rooms are old”
Great location to walk around main attractions in Seoul....my hubby, myself and 3yo walked to Namdemum, the Palaces, Insadong and of course Myeongdong. Wonderful and friendly staff. Rooms are a bit oldish for the price you pay though.
We ordered baby cot but hotel said not allow to put in our room with some funny reason. they claimed tht they emailed agoda but we receive no mail. After all they upgraded us to a room that can put baby cot. Besides that. All good. Good location. Polite staff. Nice environment and clean. We will stay there again if we go S.Korea
great hotel great location
Everything is so nice here! Worth your money! Don't forget to try french restaurant at the top floor!
Helpful and friendly staff, excellent location. Some items a bit on the expensive side. Would return for sure!
Excellent Service & Convenient”
Hotel is beautiful, the hotel staff were patient and helpful. Location is convenient and accessible to the shopping areas. It was a great stay.
Great Location & Beautiful hotel”
Overall clean and comfortable.
Close to the Myeong-dong shopping district. This facility is well maintained and staff are very friendly. Will recommend and stay there again - maybe a little longer next time.
great location, easy to go anywhere, staff are nice, great room
Spacious and comfortable”
Really appreciated the sitting area for extra space in the room. Everything was adequate but did wish that the swimming pool was available. Other than that, service is top notch! A couple of things are starting to look a bit old, but the room still looks good
Have always heard good things about Lotte and decided to stay there this time with the family. We were group of 3. The extra bed is not the most comfortable bed- so would have preferred if they had 3 singles instead. Nonetheless, everything else was great. Do swing by for a drink at the lounge at night because the view of the waterfall cascading whilst having live music is a brilliant way to end the night
Great location, great staff, and great amenities ”
Loved my stay at Lotte Hotel Seoul. Rooms were well appointed and spacious. Room service was fast and tasty. Loved the dinner buffet at La Seine so much I went two nights in a row. Really enjoyed the Lobby Bar as well. I spent more on food and wine than the room but would gladly do it again on my next trip to Seoul.
Comfortable hotel, convenient location”
Convenient location - 2mins walk to the main Myeongdong area, 10mins to the Cheonggyecheon stream, and a subway stop right around the corner. The mall next door has a foodcourt in the basement (opened over the day). Room - spacious, clean with all the usual amenities. Staff was helpful and very polite. Gym - huge for hotel standards with plenty of equipment (I guess that could be as it functions as a general fitness centre too, though was only open to hotel guests during my stay cos of renovations happening for the pool). In any case was clean and very well equipped to get a proper workout.
Stayed here for one night during winter. Loved the fact that you could adjust the temperature unlike some hotels which just turns off the central aircon because it is winter. Everything was clean, although the room was alil small. But it was just nice for 2 people. Location is near to myeongdong and the subway.
Location of Lotte Hotel Seoul is just a short distant walk to Myeongdong, where you can buy and eat anything popular in Seoul. There are two metro stations accessible to almost every popular spots in Seoul.
love the location.next to lotte duty free.myeongdong is just a stone throw.easy access.to inceon airport u just need to wait infront of the hotel.buy the ticket at reception and u are done.love everything bout the hotel.the staff is amazing.
Rooms a bit tired”
The bed is very comfortable, adequate pillows and the room service was efficient. From check-in to check-out, the staff were polite and eager to assist. However, the pool is a lot smaller than it looks in the pictures.
Very strategic location with prime services”
I spent 2 nights and this is not the first time we spent time in this hotel. The hotel has a variety of services such as premium shoping center, prime restaurants, access directly to subway which easily accessible for foreigners and also closeby to shoping areas and street foods. The services in hotel also superb, the staff very friendly and willing to help us with smiles
Nicely located close to the metro and shopping”
Yet again, this hotel continued to impress with excellent service, staff and high quality food. The room was spacious and very clean. The club was excellent in the lay out and the staff helpful and friendly. The hotel was close to one shopping area which was less then 10mins walk. IF you are a smoker, unfortunately, you will need to find the dedicated smoking area (non hotel based) near to the Metro entrance, which is a couple minutes walk outside of the hotel main entrance. Overall very impressed with the hotel.
Seoul trip Dec 2017”
Pros a) well located walking distance to Meong Dong shopping area, subway station and convenience stores like GS25 and Seven Eleven b) hotel staff are great and warm c) very clean room and hi-tech master control console Cons a) Early closing time 2000hrs of Lotte department store and internal food court
Great location, greater staffs”
Location cannot be better than this. Staffs are superb~ I left personal belongings in the room, housekeeping staffs kept them well then handover to my family member who lives in Seoul as I requested to the hotel. It was great ~ Two thumbs up! !
Perfect location, basically good service, but some minuses as well”
Location: perfect central location near the city hall - but there are several other hotels with similar good location Check-in: slow, taking too long time Room: different design than usual rooms of 5-star hotels, but rooms are small Service: Basically very good, but many of the staff speak insufficient English, e.g. reception, concierge Prices: Room prices are are high, all extras are overprized Check-out: an endless story, slow, takes too much time. Receptionist did not even show the invoice for checking, just mentioned the amount to pay, and would have not used the blocked amount from the credit card, if I would not have insisted. Summary: Could be a perfect hotel but needs to improve several of the service factors.
City centric dwellers will like this place. It's 5min walking distance to one of the popular busy Myeondong street, where Korean cosmetics are aplenty. The hotel is right beside the mall, which is very convenient
great location, spacious room..”
stay in main building, great location near subway n myeongdong market. near kal limousine bus, easy to go to airport. staff very helpful. the weird thing is the house keeping when make up my room, she replace comb n toothbrush with new one but didn't replace shampoo n shower gel after i use it.... but after all, will stay again in lotte hotel....
Definitely a must-try!”
Not for the budget-strapped. It was a pleasurable stay and the room was spacious and very comfortable. Location was ideal with the mall just below, Starbucks across the street and the airport bus runs through the front of the hotel. English speaking staff as well.
This Made a difference in our vacation.”
This is our 1st Lotte hotel experience, even though I've heard about this big local brand before. First, we were upgraded to a much bigger room, after we discovered a water leak in the room within 10 mins of walking in. (I doubt giving upgrades happen frequently though, so call it a blessing in disguise). The room was rather basic & small in the Main building, but the upgrade to the New Wing was modern, spacious with ample glass windows, natural light and city views. This was a pleasant surprise. The service was prompt and attentive. Molton Brown toiletries provided with glass shower & tub. Very clean. No molds to be found. (I'm a freak about this when it comes to bathrooms). High water pressure. The Concierge was very helpful, as far as airport transportation option. Free wi-fi..as well as access to the gym, sauna, jaccuzi & steam room. Some hotels charge extra for this, so that was nice. It was a really nice facility with locker rooms, which is set up like an onsen style. We were able to access this after our check-out, while we waited for our midnight flight. Some hotels are quite calculating about this. More importantly, there is an amazing gourmet quality Food Hall/Court & grocery store & department store downstairs, which makes it even more enjoyable and pleasant. The metro is just outside the hotel, and so are the pedestrian streets of Myeongdong. From a location, service and luxury perspective, this hotel ticks all the boxes. Highly recommend.
Very good stay”
Best staff services. Good location. Only 10 minutes to Myeongdong or to Daeksugung in the other direction. Connected to Lotte Department Store and Lotte Young. Airport bus drop off and pick up right in front of the hotel.
stayed here previously in the old wing but the new wing is even more impressive,Couldn't ask for more.The staff are really helpful and friendly.will definitely recommend this hotel to frens and family.
Best Hotel in Seoul”
Nothing can go wrong with Lotte hotel in Myngdong. This is my family's favorite hotel in Seoul. The Spa and fitness facility is probably the best one in Seoul. The food is great and you have so many choices around hotel. As I said, nothing can go wrong with this hotel.
Hotel is linked to Lotte department store. Don't even need to go out in the cold, just take the escalator down to the basement and you're in the department store! Staff is excellent and very professional. Definitely will stay here again.
Excellent 5 star hotel”
Lotte hotel's location is excellent for shopping as it's in the heart of Myeongdong. The airport limosine bus is also conveniently located outside the hotel. Guests can wait for the bus at the shelter of the hotel instead of standing by the sidewalk in the cold. The staff in the hotel is excellent too- polite friendly and helpful. The staff who assisted us at the check in counter is highly commendable. I was very happy with her service. Will definitely stay here again.
Value for money, great location”
Stayed for 4 nights, and extended one more night! The hotel staff were all very professional and were always ready to extend a helping had to assist us. I stayed at the property with my 3 daughters and the staff always had a smile ready. Breakfast choices were plenty and delicious. Housekeeping and room service staff attended to our needs very quickly. Just across the hustle and bustle of Myeongdong. Will definitely be back!
My vote of Best hotel Seoul downtown”
I think this hotel should be one of the best hotels in downtown Seoul. The service is fantastic and so are the rooms and facility. Access to the subway is about 100 steps away either near the hotel Lobby or via Lotte Dept Store which is also linked to the hotel. We had a surprised upgrade of a deluxe room in the new wing and our 3 night stay was fantastic. Shopping at Myeong Dong is 5 mins walk offering fantastic food and huge variety of shops. The airport bus is also located just outside the hotel, we booked the hotel car and the service at the airport provided as part of the service on check in services is superb. Kudos to Lotte World. I will be back.
Staff is attentive, caring, and courteous.”
Great experience at the Lotte Hotel especially the staff. They are polite, courteous, and very attention to details. All of speak great English too! We feel warm and welcomed. Will definitely stay there again!
Room on level 27 is Lotte standard that we expect”
Returned to stay, this time on level 27. Splendid view of southwest, can view beautiful winter sunset and Namsan Tower from the room. Room has modern furnishing as we expected from original experiences. Toilet has the new look. Even toiletries are Molten Brown. Location is fantastic. Spoilt for choice within walking distance for all sorts of shopping and food experiences.
Room on level 20 is substandard”
We have stayed at this hotel several times over the past 5 years. However, this was the first time we got a room on low level. The room was old and not as well furbished as those on higher levels. The toilet looked dated and even the toiletries were "brandless" compared Molten Brown from our previous experiences. Why so double standard? (Pls see my other review as I returned a few days later)