Shaza Al Madina
Shaza Al Madina
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 Shaza Al Madina
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Vestabils Shaza Al Madina
Vestabils
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Vestabils Shaza Al Madina
Vestabils
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Viesnīcas interjers Shaza Al Madina
Viesnīcas interjers
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KARTĒ Shaza Al Madina
KARTĒ
Izcili
Atrašanās vieta
9,5
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Fantastiski
Balstoties uz 609 atsauksmesSkatiet, ko viesi teikuši
8,1
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Numuru veidi
8,1
Lieliski
Numura komforts un kvalitāte
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medusmēneša pusluksa numurs (Junior Suite Honeymooner)
medusmēneša pusluksa numurs (Junior Suite Honeymooner)
...
  • Skats: Pilsēta
  • 42 m²/452 kv.pēdas
  • 1 divvietīga gulta
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Tiāras Suite numurs (Tiara Suite)
Tiāras Suite numurs (Tiara Suite)
...
  • Skats: Pilsēta
  • 450 m²/4844 kv.pēdas
  • 1 divvietīga gulta
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Junior Suite numurs (Junior Suite)
Junior Suite numurs (Junior Suite)
...
  • Skats: Pilsēta
  • 42 m²/452 kv.pēdas
  • 1 divvietīga gulta
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Executive klases Suite numurs ar 3 guļamistabām, ar Haram skatu (3-Bedroom Executive Haram View Suite)
Executive klases Suite numurs ar 3 guļamistabām, ar Haram skatu (3-Bedroom Executive Haram View Suite)
...
  • Skats: Pilsēta
  • 120 m²/1292 kv.pēdas
  • 1 divvietīga gulta
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Executive klases Suite numurs ar 3 guļamistabām, ar pilsētas skatu (3-Bedroom Executive City View Suite)
Executive klases Suite numurs ar 3 guļamistabām, ar pilsētas skatu (3-Bedroom Executive City View Suite)
...
  • Skats: Pilsēta
  • 120 m²/1292 kv.pēdas
  • 1 divvietīga gulta
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Deluxe numurs bez brokastīm (Deluxe Room Only)
Deluxe numurs bez brokastīm (Deluxe Room Only)
...
  • Skats: Pilsēta
  • 28 m²/301 kv.pēdas
  • 1 Super King izmēra gulta
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Premium numurs ar 1 divvietīgu gultu (Premium Double Room)
Premium numurs ar 1 divvietīgu gultu (Premium Double Room)
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  • Skats: Pilsēta
  • 36 m²/388 kv.pēdas
  • 1 divvietīga gulta
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Deluxe klases numurs ar 1 divvietīgu gultu (Deluxe Double Room)
Deluxe klases numurs ar 1 divvietīgu gultu (Deluxe Double Room)
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  • Skats: Pilsēta
  • 28 m²/301 kv.pēdas
  • 1 divvietīga gulta
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četrvietīgs paaugstināta komforta numurs (Deluxe Quadrale Room)
četrvietīgs paaugstināta komforta numurs (Deluxe Quadrale Room)
...
  • Skats: Pilsēta
  • 42 m²/452 kv.pēdas
  • 4 vienvietīgas gultas
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Zīda stāva numurs (Silk Floor Room)
Zīda stāva numurs (Silk Floor Room)
...
  • Skats: Pilsēta
  • 28 m²/301 kv.pēdas
  • 1 divvietīga gulta
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Jaunākie klientu komentāri

Agoda atsauksmes (609)Booking.com atsauksmes (1780)
Viesnīcas stāvoklis/tīrība:7,9
Iespējas7,8
Atrašanās vieta9,5
Numurs komforts un kvalitāte8,1
Pakalpojumi8,1
Atbilstība cenai:7,3
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Numura veids
Deluxe klases numurs ar 1 divvietīgu gultu
Executive klases Suite numurs ar 3 guļamistabām, ar pilsētas skatu
Executive klases Suite numurs ar 3 guļamistabām, ar Haram skatu
Junior Suite numurs
vairāk
Parāda 419 pārbaudītu viesu komentārus
12345
6,8
Labi
Adel no Saūda Arābija
Ģimene ar maziem bērniem
četrvietīgs paaugstināta komforta numurs
Uzturējās4 naktis 2018. gada jūnijs
5 days in Ramadan”
the location is very good , for men and woman, it is very close to Haram , the food was not bad , but the staff in the restaurant are not friendly. the reception staff was very good . i have visited this hotel for the last 6 years and the service become less attractive.
Novērtēts 25 jūnijs 2018
Dear Adel, We take this opportunity to thank you for choosing us and taking the time share you feedback about the experience you had at our property. We do take pride in catering to our guests' needs the best way we can and we are happy to know that you were pleased with the services of our reception staff and the close proximity of our property to the Prophet’s Mosque. We also regret to know that you weren’t satisfied with the competence of our restaurant staff who you found to be unfriendly. We will continue training our team to ensure this doesn’t happen again. We hope this incident will not move your impression of our hotel and we will endeavor to do everything possible to make your future stays enjoyable. We will be honored to welcome you again in your next visit to Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A.
Show more
Shaza Al Madina
6,8
Labi
Adel no Saūda Arābija
Ģimene ar maziem bērniem
četrvietīgs paaugstināta komforta numurs
Uzturējās vienu nakti 2018. gada jūnijs
Nice location ”
For more than 6 years I'm staying in this hotel for the last 5 days of Ramadan, the hotel got very good location but the service and staff specially during the iftar and savior time, became worst , although the resption got good stuff but they were superseded by the one in the restaurant
Novērtēts 17 jūnijs 2018
Dear Adel, We thank you for staying with us again and for taking the time to share your feedback. We appreciate your loyalty and your continued trust in our hotel. We do take pride in catering to our guests' needs the best way we can. Our staff are trained to deliver the best services to our guests unfortunately they didn’t meet your expectation and we sincerely apologize for that. We hope this incident will not move your impression of our hotel and we will endeavor to do everything possible to make your future stays enjoyable. We will be honored to welcome you again in the near future. Kind Regards Guest Relations Manager
Atbildēti 24 jūnijs 2018
Shaza Al Madina
8,0
Fantastiski
Mohammed no Saūda Arābija
Ģimene ar maziem bērniem
Deluxe klases numurs ar 1 divvietīgu gultu
Uzturējās2 naktis 2018. gada maijs
Ļoti labi”
The room was very cold even while the AC control is off and causes of this my baby got sick .
Novērtēts 13 maijs 2018
Dear Mr. Mohammed, First of all we thank you for choosing to stay at our hotel and taking your precious time to give us your valuable feedback. We sincerely apologize for the inconvenience you experienced during your stay with us. We have since fixed the AC control switch. We hope this incident won't deter you from giving us another chance to serve you. We have also updated the incident in your profile to be considered when reserving a room in your future visits. It was an honor to have hosted you. We would deem it a distinct privilege to welcome you back in your future visit. Kind Regards. Guest Relation.
Atbildēti 13 maijs 2018
Shaza Al Madina
10,0
Izcili
Mohamed no Bahreina
Pāris
Zīda stāva Junior Suite numurs
Uzturējās2 naktis 2018. gada maijs
World Class, Very Near to Ladies' Entrance (Stay at the Silk Lounge!)”
There is a verse in the Qur’an which states, “Is the reward for good [anything] but good?” (Qur’an, 55:60). We were truly privileged to meet the good-natured and extremely well-mannered and courteous staff at Shaza Al-Madina; it only made our stay at the beautiful City of the Prophet (peace be upon him) all the more enjoyable. Our stay was lovely and exceptionally comfortable. The staff were tremendously welcoming and courteous at all times, and they made us feel like royalty. We were two visitors staying at the Junior Silk Lounge (brother+sister) and we couldn't ask for a better experience. We will gladly and proudly recommend Shaza Al Madina to ANYONE who visits Madinah. Note: The hotel is super close to Gate 25 (ladies’ entrance of the Prophet’s Mosque); it is about a 2-minute walk, which is very convenient for ladies. The location is very strategic also because there are many nice shops nearby (e.g. Bin Dawood).
Novērtēts 07 maijs 2018
Dear Mr. Mohamed, I'd like to take this opportunity to thank you for staying with us and taking your precious time to share your feedback about the experience you had at our property. We were extremely delighted to know that you had such a memorable stay and that we met your expectations. This certainly encourages us to perform even better and ensure that we deliver the same in all your future visits. It was a distinct privilege to have hosted you at our hotel. We look forward to welcome you back in your future visits to Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 08 maijs 2018
Shaza Al Madina
9,6
Izcili
Mohamad no Singapūra
Solo ceļotājs
Uzturējās3 naktis 2018. gada aprīlis
Cozy and comfortable stay”
As usual Shaza is my 2nd home in Medina.. very nice ambience and excellent service. Location to nabawi mosque is near. Very warm tanx to Rosihan n team for the professional housekeeping . Very warm appreciation to Mahmud n hatim front desk staff for a very welcoming service and for the upgrade . Keep it up guys... I’ll come back to Shaza Insyaallah
Novērtēts 04 maijs 2018
Dear Mr. Mohamad, Thank you for choosing our hotel and giving us a feedback on your experience. It was a pleasure to learn that you had a Cozy and Comfortable stay and that you consider our property as your second home. We will strive to ensure you have the same experience and even better whenever you visit us. It was a distinct privilege to have had you as our guest. We look forward to welcome you in your future visits to The City of Light, Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 08 maijs 2018
Shaza Al Madina
10,0
Izcili
IBRAHIM no Saūda Arābija
Pāris
Junior Suite numurs
Uzturējās2 naktis 2018. gada aprīlis
رائع قريب من الحرم، fantastic and close to The Holy Mosque”
الفندق نظيف وجميل وراقي وقريب من الحرم ، موظفوه ودودين خصوصا الأخ غازي الحربي من خدمات الغرف السلبيات: مواقف السيارات ليست فسيحة. The property is clean, nice, luxurious, and close to the holy mosque. Its staff are friendly especially Mr. Ghazi Al Harbi from room service. Cons: the parking lot is not roomy or spacious.
Novērtēts 27 aprīlis 2018
Dear Mr. Ibrahim, Thank you for taking the time to share your review with us. We were delighted to read that you had a fantastic stay and that our hotel was clean, Nice, luxurious and close to the Holy Mosque and you enjoyed the services of our staff. We have also noted your comment about the parking space. We’d like to inform you that we’ll reserve a parking slot for your next reservation with us because the parking space we have cannot accommodate cars for all the 469 rooms.It was a distinct privilege to have had you as a guest. We will be honored to welcome you again in your next visit to Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 08 maijs 2018
Shaza Al Madina
6,4
Labi
zeshan no Apvienotā Karaliste
Ģimene ar lielākiem bērniem
Superior klases trīsvietīgs numurs
Uzturējās4 naktis 2018. gada aprīlis
Good hotel but let down by the service”
I was very disappointed with the hotel. The bathroom sink was broken. After repeated complaints to the housekeeping staff, nothing was done. There were no toiletries in the bathrooms, the fridge didn't work in the room. When I complained to the staff about the fridge, the only response I got was, ''All the fridges are like this''. The last straw was the horrible smell in that particular room which started on the third day of our stay at Shaza hotels. Finally, we made a complaint and they gave us a different room. But we shouldn't have received that first room which was not up to a good hotel standard. The only plus points was that the breakfast was exceptional and the food staff were really friendly and helpful. On leaving the hotel We had lots of luggage so we asked for a porter to help us with our luggage but no one showed up and we were getting late so we carried them ourselves in two trips.
Novērtēts 18 aprīlis 2018
Dear Mr. Zeshan, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best to all of our guests, but unfortunately, we didn’t meet all your expectations.Please note that we have carefully read your comments and together with my team; we’re determined to ensure this doesn’t recur. We will be honored if you give us another opportunity to serve you in your next visit to Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A.
Atbildēti 08 maijs 2018
Shaza Al Madina
6,8
Labi
MOHAMMAD no Indija
Solo ceļotājs
Deluxe klases numurs ar 1 divvietīgu gultu
Uzturējās vienu nakti 2018. gada aprīlis
Labi”
location is very good room was small
Novērtēts 17 aprīlis 2018
8,0
Fantastiski
Rashid no Omāna
Biznesa ceļotājs
Junior Suite numurs
Uzturējās vienu nakti 2018. gada aprīlis
Ļoti labi”
Staff was cooperated. I would like to mention Mr Ghazi Al Harbi who was excellent doing his job and pleasent
Novērtēts 16 aprīlis 2018
Dear Mr. Rashid, We thank you for choosing our hotel and taking the time to give us your valuable feedback. We were delighted to know that you had a memorable stay and enjoyed the services offered by our staff. It was a distinct privilege to have had you as a guest. We will be honored to welcome you again on your next visit to Al Madina Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 16 aprīlis 2018
Shaza Al Madina
9,2
Izcili
Tariq no Apvienotā Karaliste
Ģimene ar maziem bērniem
Uzturējās3 naktis 2018. gada marts
Izcili”
Good location near Mosque, good food, clean,co-operative staff, but room 627 given to us was too small, with projection in from both sides & gallery has been closed further reducing space, which can be included by moving glass panes to the balcony wooden protection. We felt congested inside the room . TV is not clear with antenna only,needs improvement. Exhaust fan of bath room would not shut off making constant noise
Novērtēts 04 aprīlis 2018
Dear Mr. Tariq, Thank you for taking the time to share your recent experience at our hotel. We were so glad to read that you were pleased with the service of our staff, taste of our food and the location of our property. Please note that we have also carefully read your comment with regard to the sizes of that particular room, the clarity of our TV channels and the noisy AC fan in the bathroom. We have since fixed the TV Channels clarity and the AC fan in that bathroom. We consider it a distinct privilege to have had you as a guest. We will be honored to welcome you again on your next visit to Al Madina Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 16 aprīlis 2018
Shaza Al Madina
7,2
Ļoti labi
Mohammad no Saūda Arābija
Ģimene ar maziem bērniem
Superior klases numurs ar 2 vienvietīgām gultām
Uzturējās3 naktis 2018. gada marts
Ļoti labi”
Delay in check in
Novērtēts 02 aprīlis 2018
8,8
Fantastiski
arif no Apvienotie Arābu Emirāti
Ģimene ar maziem bērniem
četrvietīgs paaugstināta komforta numurs
Uzturējās2 naktis 2018. gada marts
Trip to medinah”
Excellent location. The holy mosques main entrance is few minutes walk. Below the hotel are many shops including dunkin donuts and 3 shops for cellular service providers. On the other side are many small restaurants and shops where you can but daily use things
Novērtēts 24 marts 2018
Dear Mr. Arif, Thank you for the feedback on your experience at our hotel. It is a pleasure to learn that you enjoyed your trip to Al Madina and that we lived up to your expectations. It is an honour to have hosted you as our guest. We look forward to welcoming you back in your next visit to Al Madina. Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 16 aprīlis 2018
Shaza Al Madina
10,0
Izcili
Moustafa no Austrālija
Pāris
Deluxe klases numurs ar 1 divvietīgu gultu
Uzturējās4 naktis 2018. gada marts
Fantastic ”
Great hotel, friendly and helpful staff
Novērtēts 23 marts 2018
Dear Mr. Mustafa, We thank you for choosing our hotel and taking your time to post a review. We were delighted to learn that your stay was fantastic. It was an honour to have hosted you at our property. We look forward to welcoming you in your next visit to Al Madina Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 16 aprīlis 2018
Shaza Al Madina
9,6
Izcili
SAMI no Saūda Arābija
Solo ceļotājs
Deluxe klases numurs ar 1 divvietīgu gultu
Uzturējās vienu nakti 2017. gada augusts
Best 5 hotel around Haram”
Shaza on of the best hotel around the Haram all room commensurable with very very very nice decoration i recommend it for all haram visitor in the same time there is Hop in Hop bus station in the same area you can visit most historical place by this bus.
Novērtēts 19 marts 2018
Dear Mr. SAMI, I'd like to thank you for choosing our hotel and for taking your time to share the experience you had. It our joy to learn that you found our hotel to be one of the best in Madina and that you enjoyed your entire stay. We are honoured to have had to as our guest and we look forward to welcome you back in the near future. Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 16 aprīlis 2018
Shaza Al Madina
9,6
Izcili
Mohamad no Singapūra
Grupa
Superior klases trīsvietīgs numurs
Uzturējās3 naktis 2018. gada februāris
Our 2nd home in Medina ”
This is my 7th stay in Shaza Almedina. I love the rooms and the F&B.. Hatim at the reception upgraded us as their guest to a suit room. Ahmed Bajemdoul served us upon check in very smoothly and warm. It’s a very good location for you to go haram Nabawi Their hospitality never turn us down. Housekeeping guy Arshat always served us with smiles and very polite. I will stay again at this lovely hotel
Novērtēts 05 marts 2018
Dear Mr. Mohamad, I would like to take this opportunity to thank you for being our loyal guest and for sharing your experience about your stay. It is our pleasure to learn that you enjoyed your stay and that our services were up to your expectations. It is always a distinct privilege to host you at our hotel. We look forward to welcome you in the near future and promise never to disappoint you. Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 16 aprīlis 2018
Shaza Al Madina
8,4
Fantastiski
Aneela no Amerikas Savienotās Valstis
Ģimene ar maziem bērniem
Superior klases trīsvietīgs numurs
Uzturējās3 naktis 2018. gada februāris
Fantastiski”
Pros: location, good breakfast and welcoming staff. Cons : 1) you are not allowed outside food inside hotel. 2) Dull lighting inside room
Novērtēts 03 marts 2018
Dear Valued Guest, We thank you for taking the time to give us your valuable feedback. We were delighted to read that you were pleased with the services provided by our staff, the location of our property and the breakfast. We have also read your comments with regard to restriction on outside food. The reason is because that food is not subjected to our food hygiene and handling regulation thereby making it hard to guarantee the safety of the guest yet our guests' safety is our priority. We hope you understand why we have to do so. It was a privilege to have had you as our guest. We hope to welcome you back in the near future. Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 16 aprīlis 2018
Shaza Al Madina
8,4
Fantastiski
Hamza no Kanāda
Grupa
Superior klases trīsvietīgs numurs
Uzturējās7 naktis 2018. gada februāris
Exceptional stay”
loved the decor and location. breakfast was amazing dinner was also good. elevators did give a problem and some staff were not warm welcoming but managers Anas and Bandar were exceptional in providing service
Novērtēts 27 februāris 2018
Dear Mr. Hamza, Thank you for taking the time to share your recent experience at our hotel. We were so glad to read that you loved the decor in our rooms and the location of our property and that our breakfast and dinner were amazing. Please note that we have also carefully read your comment with regard to the staff welcoming experience and the elevators. We’d like to inform you that we are contemplating increasing the capacity of our elevators. And we have put our frontline staff through a rigorous training to ensure our guests receive a warm welcome. We consider it a distinct privilege to have had you as a guest. We will be honored to welcome you again on your next visit to Al Madina Kind regards, Amjad Irshaidat Country Manager K.S.A
Atbildēti 16 aprīlis 2018
Shaza Al Madina
9,6
Izcili
Iffah no Malaizija
Ģimene ar lielākiem bērniem
Deluxe klases numurs ar 1 divvietīgu gultu
Uzturējās2 naktis 2018. gada februāris
The best hotel in Madinah”
The food is superb, delicious & alot of choices. The room is clean. Toilet/bathroom super spacious. Staff are helpful & friendly. Facilities are quite luxurious. Been here three times already, definitely will come again.
Novērtēts 20 februāris 2018
Dear Mr. Iffah Thank you for taking the time to share your recent experience and rate our property. We are so glad that you found our hotel a good place to stay, and that you were satisfied with our hotel. Your feedback is very valuable to us as we work to be better each and every day. We are pleased that you enjoyed so much of our establishment, and we will be honored to have you return to our hotel in the near future. Kind regards, Guest Relations
Atbildēti 16 aprīlis 2018
Shaza Al Madina
8,4
Fantastiski
Hamad no Kuveita
Pāris
Superior klases numurs ar 2 vienvietīgām gultām
Uzturējās5 naktis 2018. gada janvāris
Nice Trip”
A good trip, the staff are very good. The room is clean. Our room service staff are outstanding especially ( Asfar ). The location is perfect close to haram and to woman gate.
Novērtēts 04 februāris 2018
Dear Mr. Hamad Thank you for choosing our hotel, and for taking the time to share your valuable feedback. We were so delighted to read that you found our hotel a good place to stay and that you were pleased with the location of our property and the services offered by our staff. It was a distinct privilege to have had you as a guest. We look forward to welcoming you back on your next visit to Al Madina. Kind regards, Guest Relations
Atbildēti 16 aprīlis 2018
Shaza Al Madina
8,4
Fantastiski
Joeakmal no Saūda Arābija
Ģimene ar maziem bērniem
Deluxe klases numurs ar 1 divvietīgu gultu
Uzturējās2 naktis 2018. gada februāris
Top notch staff & service. Thumbs up for the pastry chef!”
Everything was excellent, but they really need to step up on room cleanliness. Found a lot of food marks on the rug. Found a lot of dust on the on the bed sheet.
Novērtēts 04 februāris 2018
Dear Mr. Joeakmal We would like to take this opportunity to thank you for reviewing our property. We are so glad you found our hotel a good place to stay and that you enjoyed the services offered by our staff. Unfortunately, it seems that we did not meet all your expectations regarding cleanliness. Your feedback is extremely valuable to us because it helps us serve you better. We will be honored to have you return to our hotel in the near future. Kind regards, Guest Relations
Atbildēti 16 aprīlis 2018
Shaza Al Madina
12345
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