Somerset Grand Hanoi Serviced Residences
Somerset Grand Hanoi Serviced Residences
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1 guļamistabas luksusa numurs - Virtuve Somerset Grand Hanoi Serviced Residences
1 guļamistabas luksusa numurs - Virtuve
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Vestabils Somerset Grand Hanoi Serviced Residences
Vestabils
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Vestabils Somerset Grand Hanoi Serviced Residences
Vestabils
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Viesnīcas interjers Somerset Grand Hanoi Serviced Residences
Viesnīcas interjers
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KARTĒ Somerset Grand Hanoi Serviced Residences
KARTĒ
Fantastiski
Atrašanās vieta
8,6
Skatīt visus 34 foto Somerset Grand Hanoi Serviced Residences
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Dzēsts no favorītiem
Fantastiski
Balstoties uz 1736 atsauksmesSkatiet, ko viesi teikuši
8,5
92% ieteiktu draugam
  • 560 m sabiedriskajām transportam

  • Lidostas transfērs

  • Bezmaksas WiFi visos numuros

  • Karstais baseins

Numuru veidi
8,6
Lieliski
Numura komforts un kvalitāte
Šī ir augsti pieprasīta naktsmītne!Pēdējais rezervējums veikts pirms 4 stundām
1 guļamistaba (1 Bedroom)
1 guļamistaba (1 Bedroom)
...
  • Skats: Pilsēta
  • 78 m²/840 kv.pēdas
  • 1 divvietīga gulta
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Elites klases dzīvoklis ar 3 guļamistabām (3 Bedroom Executive Apartment)
Elites klases dzīvoklis ar 3 guļamistabām (3 Bedroom Executive Apartment)
...
  • Skats: Pilsēta
  • 128 m²/1378 kv.pēdas
  • 2 vienvietīgas gultas un 1 ...
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Luksusa ar 3 guļamistabām (3 Bedroom Deluxe)
Luksusa ar 3 guļamistabām (3 Bedroom Deluxe)
...
  • Skats: Pilsēta
  • 106 m²/1141 kv.pēdas
  • 2 vienvietīgas gultas un 1 ...
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1 guļamistabas luksusa numurs (1 Bedroom Deluxe)
1 guļamistabas luksusa numurs (1 Bedroom Deluxe)
...
  • Skats: Pilsēta
  • 64 m²/689 kv.pēdas
  • 1 King izmēra gulta
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2 guļamistabu Deluxe numurs (2 Bedroom Deluxe)
2 guļamistabu Deluxe numurs (2 Bedroom Deluxe)
...
  • Skats: Pilsēta
  • 82 m²/883 kv.pēdas
  • 2 vienvietīgas gultas un 1 ...
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Elites klases ar 2 guļamistabām (2 Bedroom Executive)
Elites klases ar 2 guļamistabām (2 Bedroom Executive)
...
  • Skats: Pilsēta
  • 85 m²/915 kv.pēdas
  • 2 vienvietīgas gultas un 1 ...
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Premier klases dzīvoklis ar 2 guļamistabām (2-Bedroom Premier Apartment)
Premier klases dzīvoklis ar 2 guļamistabām (2-Bedroom Premier Apartment)
...
  • Skats: Pilsēta
  • 93 m²/1001 kv.pēdas
  • 2 vienvietīgas gultas un 1 ...
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Elites klases ar 1 guļamistabu (1 Bedroom Executive)
Elites klases ar 1 guļamistabu (1 Bedroom Executive)
...
  • Skats: Pilsēta
  • 78 m²/840 kv.pēdas
  • 1 King izmēra gulta
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Executive klases (Executive)
Executive klases (Executive)
...
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    Premier klases numurs (Premier)
    Premier klases numurs (Premier)
    ...
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      Noderīga informācija

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      Svarīgs paziņojums

      The apartments on the 5th to 14th floors are undergoing renovation from June 27, 2018 to December 30, 2018. There will be some areas affected by noise during this time. For further queries, please contact the property directly.

      Jaunākie klientu komentāri

      Agoda atsauksmes (1736)Booking.com atsauksmes (576)
      Viesnīcas stāvoklis/tīrība:8,5
      Iespējas8,3
      Atrašanās vieta8,6
      Numurs komforts un kvalitāte8,6
      Pakalpojumi8,7
      Atbilstība cenai:8,6
      Sniedz pārbaudīti viesi no Agoda
      Atlasīt viesu komentārus pēc:
      Valoda
      English
      한국어
      日本語
      Tiếng Việt
      vairāk
      Numura veids
      1 guļamistaba
      Elites klases ar 1 guļamistabu
      2 guļamistabu Deluxe numurs
      Luksusa ar 3 guļamistabām
      vairāk
      Parāda 1411 pārbaudītu viesu komentārus
      12345
      10,0
      Izcili
      SO no Dienvidkoreja
      Biznesa ceļotājs
      2 guļamistabu Deluxe numurs
      Uzturējās3 naktis 2018. gada maijs
      Okay”
      Just the way you expect from Somerset
      Novērtēts 12 septembris 2018
      10,0
      Izcili
      SO no Dienvidkoreja
      Biznesa ceļotājs
      2 guļamistabu Deluxe numurs
      Uzturējās vienu nakti 2018. gada maijs
      Good”
      Anything you expect from Somerset
      Novērtēts 12 septembris 2018
      8,0
      Fantastiski
      Mohamad no Malaizija
      Ģimene ar maziem bērniem
      Luksusa ar 3 guļamistabām
      Uzturējās vienu nakti 2018. gada jūnijs
      Value for money”
      Good place to stay, strategic location, close to all the attraction areas, clean & good facilities & services
      Novērtēts 23 augusts 2018
      9,2
      Izcili
      Mark no Laosa
      Ģimene ar maziem bērniem
      2 guļamistabu Deluxe numurs
      Uzturējās vienu nakti 2018. gada augusts
      value for money superb. Great space in the rooms.very clean. Will stay again.. ”
      You can't get this standard in a normal hotel for the price. excellent. Would suggest that you make the construction works that are on going more prominent on the websites that you use.
      Novērtēts 16 augusts 2018
      7,6
      Ļoti labi
      RICHARD no Apvienotā Karaliste
      Pāris
      Elites klases ar 1 guļamistabu
      Uzturējās4 naktis 2018. gada jūlijs
      Noisy Refurbishment”
      When we arrived the previous occupants ,let's say toilet experience was smeared down the outside of one of the toilet bowls.We informed reception and on our return all was clean, other than that the level of cleanliness was good. As other reviews have stated this property is pretty dated, it seems that some renovation is taking place. This was my problem we was on the 6th floor and was told the work was on the 14th.between 9am and 11.30 am and 2pm and 4.30pm.This was not just a lick of paint but a full on remodel.Think roadwork pneumatic drills just above your head.If you are out during these hours or stay at a weekend you'll be fine .If like us you come back for an afternoon chill,forget it. When the Somerset is totally refurbished (and some double glazing fitted, only secondary in one room )i wouldn't have a problem staying here .But if noise bothers you avoid till work is finished.
      Novērtēts 31 jūlijs 2018
      Dear RICHARD, Thank you for taking time to provide us your valuable feedback. We are very sorry for the unpleasant experience caused by the noise from renovation floor and the overlooked cleanliness in the bathroom during your current stay with us. We always do our best to meet the expectations of all our residents, but in this instance, we failed to meet your expectations. I hope that we will have another opportunity to welcome you back in the near future, once the renovation of this residence is complete. Once again, thank you for staying with us. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 10 augusts 2018
      Somerset Grand Hanoi Serviced Residences
      9,2
      Izcili
      SEUNGWOO no Dienvidkoreja
      Ģimene ar maziem bērniem
      Elites klases ar 2 guļamistabām
      Uzturējās6 naktis 2018. gada jūlijs
      the perfect place for a family”
      Excellent facility for kids. Good location for sight seeing.
      Novērtēts 27 jūlijs 2018
      Dear SEUNGWOO, Thank you for staying with us at Somerset Grand Hanoi. We are very glad to have met your expectations of your stay. Your special mention of " Excellent facilities for kids" and " Good location for sight seeing" is mot encouraging to us. From all of us at Somerset Grand Hanoi we look forward to welcoming you and your family back in the near future. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 10 augusts 2018
      Somerset Grand Hanoi Serviced Residences
      6,8
      Labi
      Chau no Singapūra
      Grupa
      Luksusa ar 3 guļamistabām
      Uzturējās5 naktis 2018. gada jūlijs
      Very dated appartment, badly need renonvation. ”
      Very old apparment and dated design but clean. Staffs are not proactive and service oriented in general. E.g. asked them something, they said they didn’t know and asked us to go check at other section ourselves. However we like the restaurant food and service.
      Novērtēts 22 jūlijs 2018
      Dear Chau, Thank you for sharing with us your recent stay experience. We are very sorry to hear your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I would like to assure you that we have addressed this issue with our team and will ensure they receive the necessary guidance to perform a much better role moving forwards. At the same time, we wish to share that we are undergo refurbishment for all apartments and facilities to enhance our guest's stay experience. We do hope that we will have another opportunity to welcome you back for a better stay experience. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 10 augusts 2018
      Somerset Grand Hanoi Serviced Residences
      7,2
      Ļoti labi
      Lina no Amerikas Savienotās Valstis
      Solo ceļotājs
      Elites klases ar 2 guļamistabām
      Uzturējās2 naktis 2018. gada janvāris
      Good Location”
      That's all about this place. Good location.
      Novērtēts 22 jūlijs 2018
      Dear Lina, Thank you for staying with us for your recent trip to Hanoi. We are very glad to hear your compliments of our strategic location. We do hope that we will have another opportunity to welcome you back for a better stay experience. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 10 augusts 2018
      Somerset Grand Hanoi Serviced Residences
      9,2
      Izcili
      hyeonmi no Dienvidkoreja
      Grupa
      Luxury Room - 3 Bedrooms
      Uzturējās3 naktis 2018. gada jūlijs
      BF very delicious COZY&Good lotation”
      I made a reservation for a trip with 5 friends including breakfast, but due to an error by an employee, I was a little embarrassed by the lack of breakfast, but it was very delicious, and it was very comfortable, and walked 20 minutes down the street.
      Novērtēts 16 jūlijs 2018
      Dear hyeonmi , Thank you for staying with us at Somerset Grand Hanoi. We are very glad to have met your expectation in most aspect of your stay. Your compliment of our strategic location and quality of breakfast is most encouraging to us. At the same time, we are very sorry for the mistake from our colleagues that caused shortage of providing breakfast to you. Once again, thank you for your compliment and we look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 10 augusts 2018
      Somerset Grand Hanoi Serviced Residences
      7,6
      Ļoti labi
      Shahminan no Bruneja Darusalama
      Biznesa ceļotājs
      Elites klases ar 1 guļamistabu
      Uzturējās2 naktis 2018. gada aprīlis
      Good Location”
      No comment
      Novērtēts 10 jūlijs 2018
      Dear Shahminan, Thank you for staying with us at Somerset Grand Hanoi and also for your compliment on our strategic location. We look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 14 jūlijs 2018
      Somerset Grand Hanoi Serviced Residences
      6,4
      Labi
      Ivan no Singapūra
      Biznesa ceļotājs
      Premier klases dzīvoklis ar 2 guļamistabām
      Uzturējās3 naktis 2018. gada jūnijs
      Convenient”
      Corridor is always hot and stuffy... A supermarket just downstairs within the building, convenient if one wishes to cook.
      Novērtēts 09 jūnijs 2018
      Dear Ivan, Thank you for sharing with us your current stay experience. We are very glad to read that you enjoyed the convenience of supermarket downstairs. At the same time, we wish to share with you that we are on progress installing air-conditioning system for corridor as part of our commitment to enhance our service and products. We seek for your kind understanding as this work requires time to be implemented. We hope to have another opportunity to welcome you back for a better stay experience. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 18 jūnijs 2018
      Somerset Grand Hanoi Serviced Residences
      5,2
      Nhu no Vjetnama
      Biznesa ceļotājs
      Elites klases ar 1 guļamistabu
      Uzturējās2 naktis 2018. gada maijs
      Virs vidējā līmeņa”
      clean
      Novērtēts 27 maijs 2018
      Dear Nhu, Thank you for sharing your current stay with us. We are very glad to hear your compliment of the cleanliness of our serviced residence. We hope to welcome you back in the near future. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 28 maijs 2018
      Somerset Grand Hanoi Serviced Residences
      10,0
      Izcili
      Harshavardhana no Indija
      Ģimene ar maziem bērniem
      2 guļamistabu Deluxe numurs
      Uzturējās4 naktis 2018. gada maijs
      Great Place”
      We chose this place by chance. Luckily it was a big hit as the location and apartment was great.
      Novērtēts 26 maijs 2018
      Dear Harshavardhana, Thank you for staying with us. It is so wonderful to read your positive impression of your recent stay at Somerset Grand Hanoi. Your compliment of the location and apartment inspire us to continually improve our service delivery. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you back in the near future. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 28 maijs 2018
      Somerset Grand Hanoi Serviced Residences
      8,0
      Fantastiski
      sylvia no Nīderlande
      Ģimene ar lielākiem bērniem
      Elites klases ar 2 guļamistabām
      Uzturējās2 naktis 2018. gada aprīlis
      Friendly staff, convenient location, but hotel needs update”
      We knew about renovations, but when we booked, they told us that end of April the swimmingpoolarea for sure was renovated. But when we arrived, still a lot of construction was going on. Also inside the hotel. Even our renovated executive appartment was still very old fashioned, only the bathrooms got an update, the livingroom looks very old. But once we got over that shock, the experience was fine. Location is very good, close to Hoan Kiem Lake, and Hoa Lo prison, and also in walking distance of the Temple of Literature. Staff was very friendly, both at reception and in the restaurant. When we lost one item they did everything possible to hand it to us on the airport. Thumbs up! While the style of this hotel is not our favourite, we still recommend this place, for its location, spacious appartments and friendly staff.
      Novērtēts 09 maijs 2018
      Dear sylvia, Thank you so much for taking the time to share your stay experience at Somerset Grand Hanoi. Thank you also for recognizing the service of our associates and noting our strategic location, spacious and well equipped apartment and facilities. Your compliments are most encouraging. At the same time, I am glad to share that we will be undergo Phase 2 a refurbishment to all apartments from level 5 to level 14 to enhance our guests' stay experience. Once again, thank you for choosing us and we certainly look forward to welcoming you back soon for another memorable stay! Warmest regards, Ngo Le Dung Residence Manager
      Atbildēti 11 maijs 2018
      Somerset Grand Hanoi Serviced Residences
      9,2
      Izcili
      Vina no Singapūra
      Biznesa ceļotājs
      2 guļamistabu Deluxe numurs
      Uzturējās vienu nakti 2018. gada maijs
      Good location n value”
      Recommend good value n facilities
      Novērtēts 04 maijs 2018
      Dear Vina, Thank you for your compliments about our serviced residence, Somerset Grand Hanoi during your recent stay. It is always encouraging for us to learn that our valued guests are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 11 maijs 2018
      Somerset Grand Hanoi Serviced Residences
      5,2
      Xuan no Vjetnama
      Ģimene ar lielākiem bērniem
      2 guļamistabu Deluxe numurs
      Uzturējās2 naktis 2018. gada aprīlis
      Old facilities, renovations are needed”
      The apartment is very old. rooms, toilet look very old and unclean. Only come back if being renovated.
      Novērtēts 04 maijs 2018
      Dear Xuan, Thank you for your feedback. I'm very sorry to hear that our apartment did not meet your expectation. We are pleased to share that we will be undergo Phase 2 a refurbishment to apartments from level 5 to level 14 from June to Dec 2018. During the renovation, we will be addressing all the issues you shared with us. We hope that you will stay with us again once the refurbishment of this residence is completed. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 11 maijs 2018
      Somerset Grand Hanoi Serviced Residences
      8,4
      Fantastiski
      Sybil no Singapūra
      Ģimene ar maziem bērniem
      2 guļamistabu Deluxe numurs
      Uzturējās3 naktis 2018. gada marts
      Very comfortable and convenient”
      The location was very good, a little away from the hustle and bustle of the old town area but close enough for us to walk back and enjoy the food and visits. The supermarket in the same building is very convenient for us with the child so we always have the simple amenities. Hotel was cleaned daily, but we were unfortunately put on the floor which haven't undergone the refurbishment, so it's looking very dated and worn. The swimming pool and playground area were being refurbished when we were there, so it was a little too dusty to be swimming and by the pool. there aren't many poolside lounges (maybe because of the refurbishment works?)
      Novērtēts 10 aprīlis 2018
      Dear Sybil, Thank you very much for sharing your current stay experience at Somerset Grand Hanoi. We are very glad to hear compliments of our service, great location and special mention of the convenience place for family with a child. Receiving such positive feedbacks from our guest motivate us to further improve our commitment to delivering good service. At the same time, we are very sorry for the inconvenience caused by upgrading swimming pool work. From all of us we look forward to welcoming you again in the near future. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 12 aprīlis 2018
      Somerset Grand Hanoi Serviced Residences
      10,0
      Izcili
      Nancy no Taizeme
      Ģimene ar maziem bērniem
      2 guļamistabu Deluxe numurs
      Uzturējās vienu nakti 2018. gada aprīlis
      Perfect with a baby”
      Very easy place to stay with a baby. They think of everything. Much better than staying in a small hotel room like we did the first night. Baby had the run of the place and and it was relatively babyvproof. Not only did they provide a baby cot, they also brought us a baby tub which was a nice surprise. Location is super convenient. Out of the hubub so it’s not so hectic as the old city, but we could walk there I’m 10-15 min with great food options close too.
      Novērtēts 09 aprīlis 2018
      Dear Nancy, Thank you for taking time to write this review. It is great to have you stay with us at Somerset Grand Hanoi. We appreciate your review and the compliments about our service and facilities. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We hope to welcome you again. Best regards, Ngo Le Dung Residence Manager
      Atbildēti 12 aprīlis 2018
      Somerset Grand Hanoi Serviced Residences
      8,8
      Fantastiski
      naseer no Maldīvija
      Biznesa ceļotājs
      Elites klases ar 2 guļamistabām
      Uzturējās6 naktis 2018. gada marts
      Fantastiski”
      We had great time there. The hotel had all the facilities we needed. There was gym, sauna, pool, a tennis court and shopping malls. The staffs are also very friendly. They were very helpful. We had a home feeling during the stay. the cleanliness of the hotel is excellent. Since we went on a business trip it was very relaxing to see the room cleaned when we come from our work. So i would recommend all to choose this hotel if you go to Hanoi because it is worth the price and you will enjoy your stay. :D
      Novērtēts 08 aprīlis 2018
      Dear naseer, It is fabulous to read that you had such an enjoyable experience at Somerset Grand Hanoi! Thank you so much for recognizing the service of our associates and I am proud the team has brought our brand alive! We always strive to provide our guests with the best possible service and memorable experiences. Your positive reviews on our service, apartmentn and facilities are most encouraging for us. Once again, thank you for choosing us and your recommendation to other travelers. We look forward to your return, whether for business or pleasure and hope that I can be of assistance in planning with you. Warmest regards Ngo Le Dung Residence Manager
      Atbildēti 12 aprīlis 2018
      Somerset Grand Hanoi Serviced Residences
      10,0
      Izcili
      Doreen no Austrālija
      Ģimene ar maziem bērniem
      2 guļamistabu Deluxe numurs
      Uzturējās2 naktis 2018. gada aprīlis
      Awesome place to stay with young child”
      Location nice, staff nice, food nice, room nice. Everything just nice, nothing to complain. Will love to come back again
      Novērtēts 08 aprīlis 2018
      Dear Doreen, Thank you very much for sharing your current stay experience at Somerset Grand Hanoi. We are very happy to learn that you and your family enjoyed your stay with us. Your compliments of our service, ideal location, apartment and special mention of " Awesome place to stay with young child" are most encouraging. From all of us at Somerset Grand Hanoi, we look forward to welcoming you back in the near future. Warm regards, Ngo Le Dung Residence Manager
      Atbildēti 12 aprīlis 2018
      Somerset Grand Hanoi Serviced Residences
      12345
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