Away from the major city area but still a good location”

nearby MRT, mcdonalds and room size is perfect.

Above average”

Breakfast queue was insanely long and cleanliness of tables were not properly managed, complimentary slice of birthday cake was not sent - staff said would check and call back but never received no call can’t complain since it’s free), jacuzzi in the pool was really dirty (milky water) and freezing cold

OLD hotel close by CBD”

Hotel is aging Un gracefully. Staffs are indifferent or with a “leave me alone” attitude. Buffet Breakfast spread is pathetic with poor quality. Room size is pretty decent but housekeeping is poor. You will find dust balls rolling on the work desk which I thought only happened in the desert or Wild West.

pricey but good”

fantastic breakfast, good service, strong wifi, good room ventilation, very near central business district

Poor breakfast and lobby”

I don't recommend going here! We had to give up on breakfast because the area was too crowded and chinese tourists had no respect of personal space and standing in queue for anything! Also there was no proper sitting areas in the entry and lobby area while waiting!

good place and location.”

overall is good for staying. but would like to point out that some on off switches needed to change or upgrade. because can see that some of it getting bad and try to put in some usb charges. thanks.

Value for money”

Hotel is very convenient in terms of proximity to MRT (8 mins walk toTanjong Pagar station on the Green EW line). Tanjong Pagar station is in Tanjong Pagar Center which is a shopping center . For foodTurn right outside the hotel, Cross the road into Enggor road and you will find lots of food inside the buildings or turn into Tras street for more fancy restaurants. Rooms are clean, staff are efficient. You also get to use a local smart phone with data for free(not sure if available for all room categories) Recommended.

Exceptional”

Small bed Nice clean room Very helpful staff

Great choice for staycations or business trips”

The facilities, amenities available is excellent. Clean bathrooms with both shower area and bathtub. Variety of choices for breakfast menu. Excellent service from staffs. Due to location is more in the offices area, weekends the streets nearby are quieter. Excellent choice for a quiet retreat after sightseeing or shopping at other crowded spots in Singapore. It is after all mins walk to a central mrt station.

Location is perfect”

The location is perfect since it is just in walking distance to Tanjong Pagar MRT and just right across is a bus stop so you can easily hop into one. I've been to many hotels before and I think the staff in this hotel can do better with how they welcome and assist their customers. Also, the room where we stayed was a little bit dusty. Overall, it's not a bad place to stay.

Great location but very disappointing customer service”

For a regular guest of M Hotel, used to be booking the club room for most of the stay, witnessing the regressing of customer service. The receptionist who was helping to check-in seemed very unhappy with greeting and smiling at all. Room maintenance was extremely late every day (until 4pm the room has yet to be tidied up) until I have to make a call to complaint. Besides, the toiletries is always incomplete. Sometimes missing hand towel; sometimes has no face towel. I got fed up to ask for more. If wasnt the great location and regular stay, I will totally ban M Hotel from my hotel staying list.

Happy with my stay!”

I booked deluxe room, but free upgraded to premier room. Thanks a lot. Pros: spacious room, clean & gentle towels, nice sandals, two bathrobes, digital in room safe, ironing table & steward, good location, close to 24hrs McD, within walking distance to Tanjong Pagar MRT station, near bus stops, various choices of breakfast, good qualities amenities, many drawers in the room. Cons: not soundproof rooms.

It’s okay”

This is my second time here. The previous time was ruined by their ongoing construction work, though the room was beautiful and the bed was truly comfortable. This time, the bathroom was slightly dirty (the previous guest’s hair could still be found in the bathtub and sink) and the bathroom itself just felt a lot older and rundown than the one in my previous room. Breakfast also wasn’t as memorable as the previous time (sautéed potatoes were uncooked and hard as rocks).

Spacious room and quality service”

Room size is a lot bigger than most hotel rooms in Singapore. Staffs are accomodating and helpful. They even have service robots to assist for additional room requests. Great location and smooth check-in/out process. Definitely recommended!

Quite good location. Easy walk to MRT ”

Requested adjoining rooms as had 2 teenagers. However, we were put on different floors as the hotel did not have a twin beds room next to a room with a queen bed. Then, we found out that our entry cards were not allowed us to access the different floors. I had to go back to reception to request this. Should not have to ask in the first place considering that we had requested adjoining rooms in the first place. The tap in our room leaked slowly, water accumulating around the tap, around the sink and dripped onto the floor. Had to put a small wash cloth on it the first night. Reported this the next morning, however it was not fixed. I could not be bothered to report again. Just had to put a hand towel over the tap as housekeeping never replaced the 2 small wash cloths. The carpet in the room near the mirror was quite stained. The staff whom we spoke with were all very polite. Location was good.

Lovely room, expensive buffet. ”

The room was spacious and cosy. Beds were comfortable and toilets were clean. We opted to try their buffet instead of going out for the night and was pretty disappointed. Not value for money at all.

Excellent”

we arrived at the hotel around 3pm, the room wouldn't be ready until after 4. it was a bummer but we were given a room upgrade which was a nice gesture. The hotel and the room were tidy and spacious. location was great as it's 5min away from MRT and there's a bus stop right across the street. when we decided to stay for one more night, the staff was nice enough to advise us to book thru booking website and they still granted us the room upgrade. Overall it was a pleasant stay for us. Pro: - convenient location - nice and clean Cons: - seemingly central controlled AC, as we couldn't really adjust the temperature. - there's a foul-smelling coming from the drain in the bathroom.

Good”

The distance from nearest station require 15 minutes walk. Not long but during hot weather it feels like 30 minutes. The staff at front deck wasn’t very effective. 5 counter but only 2 opening. The other 3 was empty.

great customer service”

I book the hotel on the day I check in. Checking in was a breeze. No problem with check out extension. Only thing was that there’s a renovation going on on the room opposite us. No issue with dust. Just a little noise during the day. I believe they tried their best. The room given was clean and looks new. Swimming facilities should be given an overhaul Reno. Breakfast was quite good. I casually mentioned about a small incident which happened, and I am Glad my feedback is prioritise and valued. Actions were made immediately. The manager is prompt and was able to rectify the issue. She also called back check back on us. Thumbs up the whole team. This is what I call Service Excellence.

Super awesome hotel”

Very good service, check in early at 1pm. Receptionists and staff are super friendly and helpful. Hotel bedroom and facilities are clean and awesome. Just that the room phone is not working and it make it difficult for me to call for room service. But overall highly recommended!!!