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Book M Resort & Hotel Kuala Lumpur
Experience a peaceful getaway at the luxurious M Resort & Hotel in tranquil Damansara. Indulge in relaxation at the exclusive M Spa, savor renowned dining, and unwind in the city-view Executive Suite with a lavish bathtub. Conveniently located, this serene haven awaits two travelers. Discover vibrant shopping, entertainment, and dining options in the One Utama / Damansara area. Enjoy the hotel's range of facilities, including in-room breakfast, a stylish bar, and an indoor pool. Stay in spacious rooms with air conditioning, complimentary Wi-Fi, and refreshing toiletries. Marvel at stunning city views or relax by the outdoor pool. Choose M Resort & Hotel for a memorable stay in Kuala Lumpur. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Hygiene Plus
Sparkling clean
260 meters to public transportation
Check-in [24-hour]
Excellent room comfort & quality
Front desk [24-hour]
Airport transfer
Valet parking
Shuttle service
Swimming pool [indoor]
Kids club
Free Wi-Fi in all rooms!
Luggage storage
96 travelers have booked today.
Location rating score
Value for money | 9.1 |
Distance to city center | 12 km |
Location rating | 9.0 |
Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
Distance to airport | 10.2 km |
Does M Resort & Hotel Kuala Lumpur offer shuttle service for getting around?
For your ease of travel around the city, M Resort & Hotel Kuala Lumpur provides shuttle service right at your doorstep making it simple for you to get to places conveniently.
What sort of non-water sports and outdoor activities are available at M Resort & Hotel Kuala Lumpur?
M Resort & Hotel Kuala Lumpur includes non-water sport and outdoor activities such as golf course (within 3 km) for you to sweat it out.
Does M Resort & Hotel Kuala Lumpur offer laundry services?
Yes! M Resort & Hotel Kuala Lumpur offers laundry service at your fingertips for whenever you need your favorite outfits clean and fresh all throughout your vacation. Please contact the property for more information.
What points of interest are close by M Resort & Hotel Kuala Lumpur that are in walking distance?
While staying at M Resort & Hotel Kuala Lumpur, begin your holiday by checking out the closest destinations that are within walking distance to the property which include Kelab Golf Perkhidmatan Awam Malaysia and Civil Service KGPA Golf Club.
What are the property's policies for children's bedding at M Resort & Hotel Kuala Lumpur?
M Resort & Hotel Kuala Lumpur's policy relating to children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
How long do visitors typically stay at M Resort & Hotel Kuala Lumpur?
Verified past guests that have stayed at M Resort & Hotel Kuala Lumpur had an average nightly stay of 1 night at this property.
At what time of the year is M Resort & Hotel Kuala Lumpur most popular?
M Resort & Hotel Kuala Lumpur's most popular month where verified guests travelers have stayed the most is in December.
What do past travelers love most about M Resort & Hotel Kuala Lumpur?
Verified guests that stayed at M Resort & Hotel Kuala Lumpur have given this property a rating of 9.468 for its remarkable cleanliness as the main highlight for their stay.
What is the closest airport to M Resort & Hotel Kuala Lumpur?
The closest airport to M Resort & Hotel Kuala Lumpur is Sultan Abdul Aziz Shah Airport, 10.0 km away.
Unwind and Indulge in M Resort & Hotel Kuala Lumpur's Entertainment Facilities
At M Resort & Hotel Kuala Lumpur, we understand the importance of relaxation and rejuvenation. That's why we offer a range of entertainment facilities to help you unwind and indulge in a blissful escape. Step into our stylish bar and treat yourself to a refreshing cocktail or a glass of fine wine, while enjoying the vibrant atmosphere and live music performances. Our skilled mixologists are ready to craft your favorite drink, ensuring a memorable night out.
For those seeking pampering and self-care, our salon is the perfect destination. Our skilled team of professionals will help you achieve the look you desire with a range of hair and beauty treatments. Whether you're looking for a stylish haircut, a rejuvenating facial, or a relaxing manicure and pedicure, our salon has you covered.
To truly relax and recharge, head to our massage center, where skilled therapists will melt away your stress and tension with a range of therapeutic treatments. From traditional Malaysian massages to aromatherapy and hot stone massages, you'll find the perfect treatment to suit your needs.
After a long day of exploring the city, unwind in our sauna and steam room. These facilities offer a tranquil retreat where you can detoxify your body and rejuvenate your senses. The soothing heat and steam will help relax your muscles and improve your overall well-being.
At M Resort & Hotel Kuala Lumpur, we believe in providing our guests with a holistic experience. Our entertainment facilities are designed to cater to your every need, ensuring a memorable and enjoyable stay. So come and indulge yourself in our bar, salon, massage center, sauna, and steam room, and let us take care of your well-being.
Stay Active and Energized at M Resort & Hotel Kuala Lumpur
At M Resort & Hotel Kuala Lumpur, we understand the importance of staying active and energized during your stay. That's why we offer a wide range of sports facilities to cater to all your fitness needs. Dive into our indoor pool for a refreshing swim or soak up the sun by our outdoor pool, where you can take a leisurely dip to cool off. Our poolside bar is also available, serving refreshing beverages to keep you hydrated and refreshed throughout the day.
For golf enthusiasts, our hotel boasts a fantastic golf course right on-site. Tee off and enjoy a round of golf amidst stunning views of the surrounding landscape. Whether you're a beginner or a seasoned golfer, our course offers a challenging and enjoyable experience for all skill levels.
Maintain your fitness routine at our free fitness center, equipped with state-of-the-art exercise equipment. Stay motivated and work up a sweat with our range of cardio machines, weightlifting equipment, and more. Our fitness center is open 24/7, allowing you to exercise at your convenience.
No matter your preferred way of staying active, M Resort & Hotel Kuala Lumpur has you covered. Enjoy our exceptional sports facilities and make the most of your stay with us.
Convenience Facilities at M Resort & Hotel Kuala Lumpur
At M Resort & Hotel Kuala Lumpur, we understand the importance of convenience during your stay. That's why we offer a range of facilities to make your experience as hassle-free as possible. Our laundry service ensures that you can have your clothes cleaned and ready to wear without having to leave the hotel. Whether you need a quick refresh or a full wardrobe overhaul, our efficient and professional staff will take care of it all.
Indulge in the convenience of our room service, where you can enjoy delicious meals from the comfort of your own room. Whether you're craving a hearty breakfast to start your day or a late-night snack to satisfy your cravings, our extensive menu has something for everyone. Additionally, our safety deposit boxes provide peace of mind, allowing you to securely store your valuables while you explore the city.
Our dedicated concierge team is always on hand to assist you with any queries or requests you may have. Whether you need recommendations for local attractions or assistance with booking tickets, our knowledgeable staff will ensure that your stay is tailored to your needs. Stay connected with our complimentary Wi-Fi, available in all rooms, so you can easily stay in touch with loved ones or catch up on work. With our dry cleaning service, you can have your clothes looking fresh and wrinkle-free without the hassle of finding a nearby laundromat. Leave your luggage worries behind with our luggage storage service, allowing you to explore the city without being weighed down. Finally, our daily housekeeping service ensures that your room is always clean and tidy, so you can relax and unwind after a day of exploring the vibrant city of Kuala Lumpur.
Convenient Transport Facilities at M Resort & Hotel Kuala Lumpur
At M Resort & Hotel Kuala Lumpur, we understand the importance of hassle-free transportation for our guests. That's why we offer a range of convenient transport facilities to ensure a seamless travel experience.
For those arriving by air, our airport transfer service is available to pick you up and drop you off at the airport. This service takes the stress out of finding transportation upon arrival, allowing you to relax and enjoy your journey to our hotel.
If you prefer to drive, our valet parking service and onsite car park provide secure and convenient options for parking your vehicle. Best of all, our car park is free of charge, giving you peace of mind knowing that your car is safe while you explore the city.
To make getting around the city even easier, we offer a shuttle service that takes you to popular attractions and shopping districts. Whether you're a shopaholic or a cultural enthusiast, our shuttle service ensures that you can explore Kuala Lumpur with ease.
For those who prefer the convenience of a taxi, our hotel provides a taxi service to help you reach your desired destinations quickly and efficiently. Our friendly staff will assist you in arranging your transportation, ensuring that you have a stress-free experience throughout your stay.
At M Resort & Hotel Kuala Lumpur, we prioritize your comfort and convenience, and our comprehensive transport facilities are designed to make your stay as enjoyable as possible.
Indulge in a Culinary Delight at M Resort & Hotel Kuala Lumpur
At M Resort & Hotel Kuala Lumpur, guests can embark on a gastronomic journey like no other. With a range of dining facilities to choose from, every meal is a delightful experience.
Start your day with a scrumptious breakfast at our halal restaurant, where you can savor a variety of delectable options. From a hearty breakfast buffet featuring both local and international cuisines to a delightful continental breakfast, there is something to suit every palate.
For those who prefer to dine in the comfort of their rooms, our room service offers a diverse menu that caters to all tastes. Whether you're craving a comforting bowl of noodles or a gourmet burger, our dedicated team is ready to deliver a memorable dining experience right to your doorstep.
After a day of exploring Kuala Lumpur, unwind at our restaurant, where you can indulge in a culinary feast. From traditional Malaysian dishes to international favorites, our menu showcases the best of local and global flavors. With impeccable service and a cozy ambiance, our restaurant is the perfect place to relax and enjoy a memorable dining experience.
With daily housekeeping ensuring cleanliness and hygiene, you can dine with peace of mind at M Resort & Hotel Kuala Lumpur. Whether you're a food enthusiast or simply looking for a satisfying meal, our dining facilities are sure to leave you craving for more.
Comfort and Variety at M Resort & Hotel Kuala Lumpur
At M Resort & Hotel Kuala Lumpur, guests can choose from a wide range of comfortable and stylish rooms to suit their preferences. With options such as the Deluxe City View King Room, Deluxe Golf View Twin Room, and Superior Pool View King Room, there is something for everyone.
Each room is thoughtfully designed and offers a spacious area of 28 square meters, ensuring ample space for relaxation. Whether you prefer a king bed or twin beds, you can rest assured that you will have a restful night's sleep. The Executive Golf View Suite and Executive Pool View Suite are perfect for those seeking a more luxurious experience, with their generous size of 57 square meters.
When booking these rooms on Agoda, guests can enjoy the best prices available, ensuring great value for their stay. Additionally, the booking process is hassle-free, allowing guests to easily secure their preferred room without any inconvenience. With Agoda's user-friendly platform, finding and booking the perfect room at M Resort & Hotel Kuala Lumpur is a breeze.
A Shopper's Paradise: One Utama / Damansara
Located in the bustling city of Kuala Lumpur, Malaysia, One Utama / Damansara is a vibrant and lively district that offers a plethora of shopping, dining, and entertainment options. This popular destination is home to one of the largest shopping malls in Southeast Asia, One Utama Shopping Centre. With over 600 retail outlets, including international brands, local boutiques, and specialty stores, shoppers will be spoilt for choice. From fashion and beauty to electronics and home decor, One Utama has it all.
Aside from its impressive shopping scene, One Utama / Damansara also boasts a diverse culinary landscape. Food enthusiasts can indulge in a wide array of cuisines, ranging from local Malaysian delights to international flavors. Whether you're craving traditional Malaysian street food, Japanese sushi, Italian pasta, or American burgers, you'll find a restaurant or food stall to satisfy your taste buds.
In addition to shopping and dining, One Utama / Damansara offers plenty of entertainment options. The district is home to a state-of-the-art cinema, where movie-goers can catch the latest blockbusters. There are also various entertainment centers, offering activities such as bowling, karaoke, and arcade games. For those who prefer outdoor activities, there are beautiful parks and gardens nearby, perfect for a leisurely stroll or a picnic.
With its vibrant atmosphere, endless shopping opportunities, and a wide range of dining and entertainment options, One Utama / Damansara is a must-visit destination for both locals and tourists alike. Whether you're a shopaholic, a food lover, or simply looking for a fun day out, this district has something for everyone.
Convenient Transportation Options from the Nearest Airports to M Resort & Hotel Kuala Lumpur
Located in the vibrant area of One Utama / Damansara in Kuala Lumpur, Malaysia, M Resort & Hotel Kuala Lumpur offers a convenient and accessible location for travelers. When it comes to getting to the hotel from the nearest airports, there are several transportation options available.
For travelers arriving at Kuala Lumpur International Airport (KLIA), the most convenient way to reach M Resort & Hotel Kuala Lumpur is by taxi or ride-sharing services. The journey takes approximately 45 minutes, depending on the traffic conditions. Alternatively, guests can also opt for the KLIA Ekspres train, which provides a direct connection from the airport to KL Sentral station. From KL Sentral, guests can easily transfer to a taxi or ride-sharing service to reach the hotel.
For those arriving at Sultan Abdul Aziz Shah Airport, also known as Subang Airport, the hotel is approximately a 30-minute drive away. Guests can take a taxi or arrange for a private transfer to reach M Resort & Hotel Kuala Lumpur. Another option is to use the KTM Komuter train service, which connects Subang Airport to KL Sentral. From there, guests can continue their journey to the hotel using a taxi or ride-sharing service.
With its convenient location and easy access to transportation options, M Resort & Hotel Kuala Lumpur provides a hassle-free experience for travelers visiting Kuala Lumpur. Whether you choose to arrive by taxi, ride-sharing service, or public transportation, reaching the hotel from the nearest airports is a breeze, allowing you to start your stay at M Resort & Hotel Kuala Lumpur on a positive note.
Discover Natural Beauty and Recreational Delights near M Resort & Hotel Kuala Lumpur
Nestled amidst the bustling city of Kuala Lumpur, M Resort & Hotel Kuala Lumpur offers a convenient location near several prominent landmarks and attractions. Nature enthusiasts will delight in the proximity to Central Park Bandar Utama and Bukit Kiara Park. These lush green spaces provide a tranquil escape from the urban chaos, offering opportunities for leisurely strolls, picnics, and even outdoor activities like jogging and cycling.
For those seeking recreational pursuits, the nearby Bandar Utama Golf Course and Kelab Golf Perkhidmatan Awam Malaysia offer world-class facilities for golf enthusiasts. Whether you are a seasoned player or a beginner, these well-maintained courses provide a challenging yet enjoyable experience.
Additionally, history buffs and science enthusiasts will appreciate the close proximity to the National Science Center. This interactive museum showcases Malaysia's scientific achievements and offers engaging exhibits that cater to visitors of all ages.
Whether you are looking to immerse yourself in nature, enjoy a round of golf, or explore the wonders of science, M Resort & Hotel Kuala Lumpur's location ensures that you are never far from exciting attractions and recreational opportunities.
Convenient Public Transport Stations Near M Resort & Hotel Kuala Lumpur
Located in the heart of Kuala Lumpur, M Resort & Hotel offers easy access to several public transport stations, ensuring convenient travel options for guests. The TTDI Train Station is just a short walk away, providing a direct connection to various attractions and business districts in the city. Additionally, the Bandar Utama and Pusat Bandar Damansara MRT Stations are also within close proximity, offering seamless connectivity to popular destinations such as shopping malls, entertainment centers, and dining hotspots.
For those looking to explore further, the Phileo Damansara and Semantan MRT Stations are easily accessible from the hotel. These stations provide convenient connections to other parts of Kuala Lumpur, allowing guests to visit iconic landmarks such as the Petronas Twin Towers, Merdeka Square, and Bukit Bintang. Moreover, the Taman Tun Dr Ismail MRT Station is nearby, making it convenient for guests to explore the vibrant neighborhood and discover its local attractions, trendy cafes, and bustling night markets.
With these well-connected public transport stations in the vicinity, guests at M Resort & Hotel Kuala Lumpur can effortlessly navigate the city and make the most of their stay, whether it's for business or leisure.
A Gastronomic Adventure Awaits
Indulge in a culinary journey like no other at M Resort & Hotel Kuala Lumpur, where a plethora of dining options await just steps away from your doorstep. Whether you're craving for local delights or international cuisines, the surrounding restaurants will surely satisfy your taste buds. Start your day with a hearty breakfast at Village Park Restaurant, known for its mouthwatering nasi lemak and fragrant pandan-flavored rice. For those craving Korean flavors, K Fry Urban Korean 1 Utama is the perfect spot to enjoy authentic Korean fried chicken and bibimbap. If you're in the mood for hotpot, FWF Hotpot @ 1 Utama and Fei Fan Hotpot @ 1Utama offer a wide selection of fresh ingredients and flavorful broths. Looking for a fine dining experience? Head to DC Restaurant, where you can indulge in exquisite French cuisine paired with an extensive wine list. Vin's Restaurant is another great option for those seeking a fusion of Asian and Western flavors, with dishes like their signature pork ribs and seafood pasta. For a taste of Western comfort food, Astons Specialities @ One Utama (New Wing) is the place to go. Craving for authentic Indian cuisine? Make your way to Kanna Curry House Restaurant | SS17 and savor their flavorful curries and biryanis. Meat lovers will delight in the offerings at Rocku Yakiniku 1 Utama, where you can grill your own premium cuts of meat to perfection. Lastly, don't miss out on the mouthwatering nasi kukus at Ilham Nasi Kukus @ Mutiara Damansara, a local favorite known for its fragrant steamed rice served with a variety of delectable side dishes. With such a diverse range of dining options, your culinary adventure awaits just moments away from M Resort & Hotel Kuala Lumpur.
Shop 'til you drop at Kuala Lumpur's premier shopping landmarks
Located in the heart of Kuala Lumpur, M Resort & Hotel Kuala Lumpur is surrounded by an array of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away, you'll find the Shinju Perals, a haven for jewelry enthusiasts looking for exquisite pearls and accessories. Art lovers will be delighted to visit the Shalini Ganendra Fine Art gallery, showcasing contemporary Malaysian art. For a dose of entertainment, head to Cathay Cineleisure, where you can catch the latest blockbusters. If you're in the mood for some retail therapy, make your way to the nearby IKEA Mall, Tropicana City Mall, GLO Damansara Mall, or Ikano Power Center, where you'll find a wide range of fashion, electronics, and home decor stores. Plaza Batai and KitaKita offer a more boutique shopping experience, with unique fashion and lifestyle brands. And for the ultimate shopping extravaganza, don't miss out on 1 Utama Shopping Centre, one of the largest malls in Malaysia with over 600 retail outlets. With such a diverse range of shopping options just steps away from the hotel, M Resort & Hotel Kuala Lumpur is the perfect choice for both leisure and business travelers looking to indulge in a shopping spree.
Affordable Luxury at M Resort & Hotel Kuala Lumpur
Experience the perfect blend of luxury and affordability at M Resort & Hotel Kuala Lumpur. With an average room price of just $81, this stunning hotel offers exceptional value for money, making it an ideal choice for both business and leisure travelers.
Compared to the average price of a hotel room in Kuala Lumpur, which stands at $58, M Resort & Hotel Kuala Lumpur provides an elevated experience without breaking the bank. Immerse yourself in the opulent surroundings of this modern hotel, featuring stylishly appointed rooms, state-of-the-art amenities, and impeccable service.
Whether you're visiting Kuala Lumpur for a quick getaway or an extended stay, M Resort & Hotel Kuala Lumpur offers competitive pricing that sets it apart from other properties in the city. Enjoy the comfort and convenience of a luxurious stay without compromising on your budget. Book your stay at M Resort & Hotel Kuala Lumpur today and indulge in an unforgettable experience at an unbeatable price.
Exquisite Accommodations and Exceptional Service at M Resort & Hotel Kuala Lumpur
M Resort & Hotel Kuala Lumpur has earned high praise from its satisfied guests, with an impressive overall rating of 9.1. This luxurious hotel offers a remarkable experience, where guests are treated to exquisite accommodations and exceptional service from the moment they step through the doors.
One of the standout features of M Resort & Hotel Kuala Lumpur is its exceptional value for money, with a rating of 9.0. Guests can enjoy the finest amenities and services without breaking the bank, making it an ideal choice for both leisure and business travelers. Whether you're looking for a relaxing getaway or a convenient base for exploring the vibrant city of Kuala Lumpur, this hotel offers unbeatable value.
The hotel's facilities also receive high praise, with a rating of 9.2. From the moment you enter the stylish lobby to the moment you retire to your well-appointed room, you'll be impressed by the attention to detail and the range of amenities available. Whether you want to unwind by the rooftop pool, work up a sweat in the state-of-the-art fitness center, or indulge in a rejuvenating spa treatment, M Resort & Hotel Kuala Lumpur has everything you need for a memorable stay.
Furthermore, cleanliness is of utmost importance at M Resort & Hotel Kuala Lumpur, with a rating of 9.4. Guests can rest assured that their rooms and common areas are immaculately maintained, creating a comfortable and hygienic environment.
The hotel's location, rated at 8.9, offers a perfect balance between tranquility and accessibility. Situated in the heart of Kuala Lumpur, guests are just a short distance away from popular attractions, shopping malls, and dining options. With easy access to public transportation, exploring the city is a breeze.
Last but not least, the staff performance at M Resort & Hotel Kuala Lumpur is exceptional, with a rating of 9.1. The friendly and attentive staff go above and beyond to ensure that every guest feels welcomed and well taken care of. Whether you need assistance with arranging tours, making restaurant reservations, or simply have a question, the knowledgeable staff are always ready to assist with a warm smile.
Overall, M Resort & Hotel Kuala Lumpur offers a truly exceptional experience, combining exquisite accommodations, exceptional service, and a range of top-notch facilities. With high ratings for value, facilities, cleanliness, location, and staff performance, this hotel is a top choice for discerning travelers seeking a memorable stay in Kuala Lumpur.
Exceptional9.3
Facilities
Excellent9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Exceptional
Show reviews that mention
260 meters to public transportation
Airport transfer
Currency exchange
Free Wi-Fi in all rooms!
A bountiful and delicious buffet.”
The lunch buffet costs RM128++ per person. There are seafood options such as crabs, prawns, oysters, and sashimi at the sushi counter. There is also Arabic grilled meat available. I personally enjoy the grilled lamb leg and the cute little desserts.
Dear Valued Guest, It's always our goal to provide our guests with a memorable and satisfying dining experience, and we're delighted to know that we hit the mark during your visit. Your kind words about the quality and variety of our buffet offerings are truly appreciated. Thank you again for choosing Fairway Coffee House of M Resort & Hotel Kuala Lumpur for your dining experience. We're grateful for your support and look forward to serving you again.
Beautiful resort but not for quiet seekers”
The resort is beautifully landscaped and spacious, providing a sense of relaxation as soon as you arrive. The parking area is a bit distant from the main entrance, but the resort’s buggy system is quick and efficient, which made getting to and from our car quite easy. Plus, parking is complimentary for guests, which is always appreciated. Inside the rooms, it was quiet and comfortable, creating a nice retreat from the bustle of the resort. However, I noticed that there were many families with children staying at the resort, which resulted in a lot of noise, particularly around the pool area. This was somewhat expected because the resort features fantastic slides that are popular with both adults and kids. As a result, the pool was fully occupied during our stay, making it a bit challenging for those looking for a quieter experience. While the resort is great for families, it would be even better if there were some designated areas or floors for guests who prefer peace and quiet. This way, those who want to enjoy a more serene environment can do so without the noise and activity that come with a family-friendly atmosphere. One of the highlights of my stay was the view from my room. I chose a room with a view of the golf course, which was much more peaceful compared to a pool view. I enjoyed the tranquility it offered, away from the noise of the fully occupied pool area. Overall, M Resort is a lovely destination with friendly staff and excellent amenities. It’s ideal for families, but for those seeking a peaceful getaway, a bit more attention to guest preferences regarding noise and family allocation would make the experience even better.
Dear Valued Guest, Thank you for your thoughtful review. We’re delighted you enjoyed the resort’s beautiful landscape, amenities and services to your expectations. It’s wonderful to hear you appreciated the tranquility of your room with the golf course view. While the pool area’s vibrancy is great for families, your suggestion for quieter zones is appreciated. Until our paths cross again, warm regards.
Fake Fire Alert & Service Level Needs To Be Improved ”
This was my second time staying in this hotel, due to I had a good experience in the first time. The hotel is spacious and I’m attracted by its facilities. The check in process took us almost one hour which started with a long queue. During the check in, the staff couldn’t trace my booking. After the booking was found, we’d gotten the key for 3 rooms, and were told to wait 5 mins, because another room was still cleaning. I expected to receive a call to get the room key after 5 mins, however half an hour past, I walked to the counter, another senior staff approached me and helped me to check was my room already ready, then the staff only passed the key to me. During my second night, the fire alert happened at 1:30am, I already in the deep sleep with children. The alert was keeping on at least 5 mins, I’d to wake up my eldest child, and carried my second one, rushed to the staircase to escape from building. In the mid of walking my feet was scratched accidentally. Until we walked outside the lobby, the staff told us it’s not the real fire alert, and asked us could go back to the room!!! We had paid total 4 rooms, with two young children and 2 elder who needs the support of wheelchair, the joke at this hour is truly unacceptable!!! Until the checkout, no one from this hotel apologise for this mistake, it’s truly disappointed service level.
Dear Valued Guest, Thank you for choosing to stay with us for the second time; it is truly appreciated that you returned after your first positive experience. We regret the inconvenience you experienced during check-in and the fire drill. The fire alarm was triggered by a false alarm due to a system glitch, which has now been addressed. We understand how unsettling this must have been, especially with young children and elderly family members in your party, and we deeply value your understanding and patience during this situation. Hopefully, despite your disappointment on this occasion, we will have the opportunity to host you back again in the near future and remain in the meantime with kind regards.
Short stay, yet memorable and excellent experience”
I booked a room via Agoda instead of via my organisers of my alumni dinner held at the Grand Ballroom. Memorable cos of the brilliant services rendered by each staff from the moment we arrived in our car at 4pm, to the personalised check in given to my husband who felt uncomfortable with the long queues of loud girls (my alumna is an all girls boarding school!), to the sincere assistance rendered by in room dining service staff (nazlan was the name I think) when he took my call n delivered my breakfast, to Niko, the concierge who brought my luggages from the room to the waiting car at the lobby! Not to mention the complimentary mini bar items which famished me consumed as soon as I arrived at the room!
Dear Valued Guest, Thank you for sharing your delightful experience with us. We are thrilled to hear that our team, from the personalised check-in to the seamless service by Nazlan and Niko, made your stay truly memorable. The thoughtful touches, including the complimentary minibar, were designed with your comfort in mind, and we’re so glad they enhanced your visit. With this said, we look forward to welcoming you back for another exceptional stay soon. Till then, best regards.
Exceptional”
This was our 2nd time staying here. I love this hotel the first time I stayed for 2 nights in 2023, mainly because we love staying in places that are far from city area but still able to travel short distances to nearby malls by car/grab. This year decided to spend 4 nights. Hotel facilities are splendid, with kids club and a pool which both kids and adults can enjoy. There is also a sauna and a steam room, pool's toilet is kept clean well too. Hotel room is clean, housekeeping is fantastic. Hotel staff are consistent in their services and very friendly towards our children. But one thing i need to highlight would be the breakfast buffet. Honestly, this determines whether this hotel is worth the stay and i can gurantee that the Hotel breakfast is so good, everything served was tasteful and there is a wide variety to choose from. The only downside to this that other guests may find it troublesome is that the nearby carpark is limited and in open space. There is a multi storey carpark further down which guests can have the option to use the buggy to travel to. But no complains cos area is guarded by security. Will I return here again? Yes. I've travelled to KL many times and this is by far the best one I've stayed that has met all my expectations. Thank you for the lovely stay 😁
Dear Valued Guest, Thank you for sharing your wonderful experience with us! We’re delighted that you enjoyed your extended stay and found our hotel’s amenities, including the kids' club and pool, to be exceptional. Your positive remarks about our breakfast buffet and housekeeping are truly appreciated. It’s gratifying to know that our team’s efforts to provide a welcoming and clean environment contributed to your satisfaction. We’re excited about the opportunity to host you once more and provide another memorable experience. Until then, best wishes.