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M Summit 191 Executive Hotel Suites

"The staff manning the parking was extremely helpful."

Devind - March 5, 2020
 M Summit 191 Executive Hotel Suites
Lobby M Summit 191 Executive Hotel Suites
Reception M Summit 191 Executive Hotel Suites
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2020

M Summit 191 Executive Hotel Suites

Jalan Magazine, Georgetown, Penang, Malaysia, 10300 - See map
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Armenian Street
Within 820 m of property
See map
Popular landmarks
George Town 110 m
Popular Bookshop 130 m
Penang Tourist Guide Association 130 m
Tech Dome Penang 140 m
Gama Supermarket & Department store 140 m
Komtar 140 m
Komtar Bus Terminal 160 m
Asia Comic Cultural Museum 160 m
The Swagger Salon 170 m
Penang House of Music 180 m
Nearby landmarks
Armenian Street 820 m
Khoo Kongsi 900 m
Cheong Fatt Tze - The Blue Mansion 1.09 km
Pinang Peranakan Mansion 1.4 km
Penang Fort Cornwallis 1.91 km
Kek Lok Si Temple 6.36 km
Batu Ferringhi Beach 11.41 km
Entopia 13.11 km
Escape Theme Park 13.2 km
9.1

Exceptional

Location rating score

50 meters from city center
Popular neighborhood
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 200 meters to public transportation

  • Airport transfer

  • Located in heart of Penang

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Penang every 1 minutes on Agoda.com
Value for money8.7
Distance to city center0.4 KM
Location rating9.1
Nearest airportPenang International Airport (PEN)
Distance to airport14.4 km

Rooms available at M Summit 191 Executive Hotel Suites

The Razzle Business Suite
The Razzle Business Suite
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed & 1 sofa bed
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The Baroque Suite
The Baroque Suite
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
The Razzle Suite
The Razzle Suite
...
  • Room size: 60 m²/646 ft²
  • Shower
  • 1 king bed & 1 sofa bed
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The Serene Suite
The Serene Suite
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed & 1 sofa bed
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The Splendor Suite
The Splendor Suite
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 queen bed & 1 sofa bed
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The Deluxe Suite
The Deluxe Suite
...
  • Room size: 46 m²/495 ft²
  • City view
  • 2 single beds & 1 sofa bed
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The Classic Business Suite
The Classic Business Suite
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
The Razzle Suite Family Package
The Razzle Suite Family Package
...
  • Room size: 60 m²/646 ft²
  • 1 king bed & 1 sofa bed
Enter dates to see prices
The Baroque Suite Family Package
The Baroque Suite Family Package
...
  • Room size: 47 m²/506 ft²
  • 1 king bed & 1 sofa bed
Enter dates to see prices
The Classic Suite Family Package
The Classic Suite Family Package
...
  • Room size: 52 m²/560 ft²
  • 1 king bed & 1 sofa bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at M Summit 191 Executive Hotel Suites?

Check-in is from 02:00 PM. You may request early check-in during booking, subject to availability. Guests checking in before the designated period may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to M Summit 191 Executive Hotel Suites?

M Summit 191 Executive Hotel Suites is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 80 MYR. Just use the "Let us know what you need" section of the booking page to let the serviced apartment know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, M Summit 191 Executive Hotel Suites has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the serviced apartment. If you're looking for an easy way to get around Penang with private transportation, the serviced apartment can arrange both taxis or car rental.

What is the smoking policy at M Summit 191 Executive Hotel Suites?

M Summit 191 Executive Hotel Suites does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about M Summit 191 Executive Hotel Suites

  • 9.2
    Exceptional

    "Will stay there again when travelling solo."

    Phui

    |

    December 2, 2019

  • 8.0
    Very good
    Location

    "Huge room and located in a nice location."

    Eugene

    |

    November 17, 2019

  • 10.0
    Exceptional
    Location

    "Location was good and place was clean"

    CHIN

    |

    March 9, 2020

Property ranking|Compared to 2,627 Penang properties
See all rankings
Location score
9.1/10
Room size
52 sqm.
Value for money score
8.7/10
Cleanliness score
8.6/10
Better than
97
%
of Penang properties
Bigger than
96
%
of Penang properties
Better than
95
%
of Penang properties
Better than
94
%
of Penang properties
Up to 30% off with Agoda Insider Deals!

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Overall rating:
8.5
Excellent
1,571 reviews
Cleanliness
8.7
Facilities
7.8
Location
9.1
Read all reviews >
What travelers say they love:
Location is good & within Georgetown vicinity.
Chin from Malaysia
Group
More about M Summit 191 Executive Hotel Suites

More about M Summit 191 Executive Hotel Suites

M Summit 191 Executive Suites, located in the Georgetown area, is a popular choice for travelers. Situated only from the city center, guests are well located to enjoy the town's attractions and activities. With its convenient location, the property offers easy access to the city's must-see destinations.

At M Summit 191 Executive Suites, the excellent service and superior facilities make for an unforgettable stay. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour security, convenience store, daily housekeeping, wheelchair accessible.

M Summit 191 Executive Suites is home to 96 guestrooms. All are tastefully furnished, and many even provide such comforts as complimentary tea, towels, slippers, complimentary instant coffee, sofa. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by recreational facilities such as fitness center, spa. Whatever your reason for visiting Penang, M Summit 191 Executive Suites is the perfect venue for an exhilarating and exciting break away.

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Most talked about facilities

Housekeeping
42 mentions
Breakfast
7 mentions
Swimming Pool
6 mentions
Car Park
6 mentions

What they offer

9.2
Exceptional
Spaciousness

"Wonderful size apartment for short term stay."

Phui

|

December 2, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Vegetarian

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of M Summit 191 Executive Hotel Suites from real guests

Overall rating
8.5
Excellent
From 1571 reviews
9.0Location
8.8Room comfort and quality
8.6Cleanliness
Agoda Reviews (1118)Booking.com Reviews (453)
Rating via Agoda8.5
/
10
Cleanliness8.7
Facilities7.8
Location9.1
Service8.3
Value for money8.7
High score for Penang
Rating
9+ Exceptional (194)
8-9 Excellent (68)
7-8 Very Good (86)
6-7 Good (26)
<6 Below Expectation (45)
Time of the year
Mar - May (80)
Jun - Aug (105)
Sep - Nov (62)
Dec - Feb (172)
Don't miss out!Users are booking a place in Penang every 1 minutes on Agoda.com
All guests (1118)
All room types
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Show reviews that mention 

Showing 419 verified guest comments
12345
9.2
Exceptional
Qairul
Group
The Deluxe Suite
Stayed 3 nights in January 2019

Great place and value for money”

I had a wonderful stay here in M Summit. But this doesn’t call themselves as a hotel. Its more of an apartment suite. The “hotel” doesn’t come with a drop-off/pickup point in the main lobby. The staff at the rooftop bar was friendly and cheerful. The main lobby/reception area staff should learned from the female staff at the rooftop bar. The room was clean and bed was comfy. Do buy your own soap/shampoo as theirs are not up to standard. Feels cheap. But overall, great stay, fast wifi.

Reviewed January 12, 2019

Dear Valued Guest, Warmest Greeting from M Summit 191 Executive Hotel Suites! Thank you for choosing us for your stay in Penang and taking time to provide important feedback about your stay experience in our suites. We have read your feedback and thanks for your praise about our hotel suites. We're very appreciate to your comment. We will definitely learn from your suggestion and will follow up with our management to take action and improve our quality. Last but not least, we hope you may choose us for staying in Penang next time. Have a wonderful day!

Responded March 08, 2019
M Summit 191 Executive Hotel Suites
10.0
Exceptional
Siew from Malaysia
Couple
The Splendor Suite
Stayed 3 nights in April 2019

High recommended hotel”

Have a nice trip for 3 nights at M Summit 191. Nice room and service provided. High technology carpark and nice staff to assist all the time. Located just right opposite Komtar and it is very convenience.

Reviewed May 01, 2019

Warmest Greeting from M Summit 191 Executive Hotel Suites! Thank you for choosing us for your stay in Penang and taking time to provide important feedback about your stay experience in our suites. We have read your feedback and thanks for your praise about our hotel suites. We're very appreciate to your comment. We're much appreciate that our rooms, car park, staff and location have entertained you well and let you felt much more convenient during your stay. Last but not least, we hope you may choose us for staying in Penang next time. Have a wonderful day! :) Kind Regards, The Management

Responded May 03, 2019
M Summit 191 Executive Hotel Suites
8.0
Excellent
Peh from Malaysia
Couple
The Splendor Suite
Stayed 1 night in April 2019

The room is worth for the price and very comfortable”

Overall for the stay I very satisfy and I feel it like home , I love it so much and I will come again. Can do some group gathering , small birthday celebration and more but I love the sofa bed so much... The cleanliness need improve , the sofa bed got some dust and the bed got a little stain , the bathrobes also hv some stain and hair on it. Shower head need to fix it , toothpaste and the others need to check. Hv 2 set toothbrush and toothpaste but 1 toothpaste is dry up. The staff is very friendly and serve us well , good job keep continue and be greater. But I like it so much , thank you M Summit 191 given us a sweet stay for birthday celebration

Reviewed April 19, 2019

Warmest Greeting from M Summit 191 Executive Hotel Suites! Thank you for choosing us for your stay in Penang and taking time to provide important feedback about your stay experience in our suites. We have read your feedback and thanks for your praise about our hotel suites. We're very appreciate to your comment. Our management would like to apologize to you due to the issues you had encountered during your stay in our hotel suites. Our management is very disappointed that we didn't not perfectyl fulfill our quality and yours expectation. We will definitely look into it and take action on it. Last but not least, we hope you may choose us for staying in Penang next time. Have a wonderful day! :) Kind Regards, The Management

Responded April 20, 2019
M Summit 191 Executive Hotel Suites
8.8
Excellent
Patrick from Singapore
Solo traveler
The Baroque Suite
Stayed 3 nights in July 2019

BIG BIG room with kitchen, living room and excellent toilet....”

It is in the central of Georgetown, close to the KOMTAR. Its location is excellent. The suite is VERY BIG and it is extremely comfortable to live in it. There are 2 TV, one in the living room and one in the bedroom. The bed was very comfortable too. I will try the rest of the suites (different designs) the next time. However, there was no bathtub. +_+ It would be better with a bathtub in the room. Another thing that they can improve is the quality of breakfast in the hotel, maybe Penang street food is so good that the hotel breakfast pales in comparison. ^__^

Reviewed July 13, 2019

Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Responded July 16, 2019
M Summit 191 Executive Hotel Suites
9.2
Exceptional
Zain from Malaysia
Family with young children
Stayed 2 nights in December 2020

Great spacious suite. BUT Noisy higher floors ”

Great location, spacious suite (1 room, 2 toilet/shower, living area with sofa bed, and pantry/dining area with dining table. Even has a projector screen built in in dining area. Love our 4 days 3 nights stay here at really great holiday bargain (travel local promotion!) parking facility is also super cool, where your car is whisked away into an automated elevated parking system. walking distance to most of the popular eateries in Georgetown. Just be cautioned to avoid staying in suites at the higher floors. It can get really noisy when the ventilation shafts kicks in. Sounds like sitting next to airplane wing during takeoff. the noise would only subside around 1am in the morning. ask for the lower floors to avoid this, which the hotel cordially provided us after we complained about the noise in the 19th floor. had trouble sleeping that first night. thanks to hotel staff for changing our room to a more quiet one. at level 10.

Reviewed December 30, 2020

Dear Zain, thank you for your generous review score. We are glad to hear that you enjoyed our suites. We apologise that our sound insulation of the suites did not meet your expectations. We will look into this matter immediately. Thank you for choosing us. We hope to see you again in the near future and stay safe!

Responded February 05, 2021
M Summit 191 Executive Hotel Suites
9.6
Exceptional
Hassan from Malaysia
Couple
The Deluxe Suite
Stayed 2 nights in December 2018

Great Place”

Stayed for 2 nights. The room was spacious and clean, rather enjoyed having an apartment style place for the reasonable price. The hotel is at a great location in Georgetown where you can travel by foot to all the streets for the street art and all the great food. The parking is interesting, although it can be hassle to get in with a large car in view of the tight space to get in. Staff were friendly and helpful especially the parking attendants. Overall, definitely enjoyed the hotel and most probably stay again when in Penang.

Reviewed January 02, 2019

Dear Guest ,thanks for your comments , our hotel very appreciated for your support and praise . Last but not least, our hotel hope that you can continue to support us and wish you have a wonderful day :)

Responded January 04, 2019
M Summit 191 Executive Hotel Suites
10.0
Exceptional
Sean from Singapore
Family with teens
The Deluxe Suite
Stayed 5 nights in May 2019

Comfortable & Memorable Stay Experience”

Firstly, I had stayed at this hotel together with my family members from 15 to 20 May 2019 and I must say that this hotel really made us feel like home. Not only are our apartments very spacious which provides us with more than enough space to place our belongings and also walk around comfortably but our apartments were also very clean and tidy. The simple wooden design of our apartments also gave us a very relaxing vibe. Most importantly, every apartment comes with a living room, a bedroom and an ensuite bathroom which is hard to find in Penang at an affordable price. Secondly, this hotel is being situated in George Town which makes travelling to many must visit places in the vicinity so much convenient. We are all very impressed with the automated carpark system in this hotel as well (the first of its kind in Penang). Lastly, the staff members working in this hotel were all very polite and friendly during our stay there. Will definitely recommend this hotel and stay there again =D

Reviewed May 27, 2019

Dear Valued Guest, Warmest Greeting from M Summit 191 Executive Hotel Suites! Thank you for choosing us for your stay in Penang and taking time to provide important feedback about your stay experience in our suites. We have read your feedback and thanks for your praise about our hotel suites. We're very appreciate to your comment. Last but not least, we hope you may choose us for staying in Penang next time. Have a wonderful day!

Responded May 31, 2019
M Summit 191 Executive Hotel Suites
10.0
Exceptional
Sean from Singapore
Family with teens
The Splendor Suite
Stayed 5 nights in May 2019

Comfortable & Memorable Stay Experience”

Firstly, I had stayed at this hotel together with my family members from 15 to 20 May 2019 and I must say that this hotel really made us feel like home. Not only are our apartments very spacious which provides us with more than enough space to place our belongings and also walk around comfortably but our apartments were also very clean and tidy. The simple wooden design of our apartments also gave us a very relaxing vibe. Most importantly, every apartment comes with a living room, a bedroom and an ensuite bathroom which is hard to find in Penang at an affordable price. Secondly, this hotel is being situated in George Town which makes travelling to many must visit places in the vicinity so much convenient. We are all very impressed with the automated carpark system in this hotel as well (the first of its kind in Penang). Lastly, the staff members working in this hotel were all very polite and friendly during our stay there. Will definitely recommend this hotel and stay there again =D

Reviewed May 27, 2019

Dear Valued Guest, Warmest Greeting from M Summit 191 Executive Hotel Suites! Thank you for choosing us for your stay in Penang and taking time to provide important feedback about your stay experience in our suites. We have read your feedback and thanks for your praise about our hotel suites. We're very appreciate to your comment. Last but not least, we hope you may choose us for staying in Penang next time. Have a wonderful day!

Responded May 31, 2019
M Summit 191 Executive Hotel Suites
10.0
Exceptional
Nicholas from Singapore
Business traveler
The Baroque Suite
Stayed 1 night in January 2020

Totally a hotel for Business use ! ”

Was there for business, stayed in M Summit, one of the best business hotel that i ever stayed in. High Speed Internet, Hugh conference tables, Projector Screen, Separate living area from room. Breakfast was delicious too !

Reviewed January 28, 2020

Dear Valued Guest, thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your compliments on the aspects of our hotel. We are glad that our facilities and amenities have been well used. Thank you for your visit and we hope to see you again in the near future. With much appreciation, Ken M., Special Officer to the M.D cum Acting G.M

Responded February 04, 2020
M Summit 191 Executive Hotel Suites
8.8
Excellent
Norazman from Malaysia
Family with young children
The Serene Suite
Stayed 2 nights in December 2019

Excellent”

We had a stayed for a 3nights at the hotel. The 1st impressions to see the facade was very amazing, newly built and further more most well coming entrance and easy to laocate. The hotel was located at the heart of Georgetown and most of the aminities and malls are within walkable distance. The hotel provided with modern car lift storage compartment and its cool the see where our car was kept safely and organize. Most of the hotel aminities were good and new with modern interior setup. Bed and pillow provided are nice n comfy. Toilet is very clean. Check in and out was very fast. Price is affordable and fair comparing to hopitality given. Apart from everything good there is still room for improvement such as at the font desk to intertain, more welcoming greeting and explanation further to hotel information to the guest and should the hotel come with welcoming drink or sweet after reach the hotel after our long travel from Kuala Lumpur. Look forward to stay again in near future.

Reviewed January 05, 2020

Dear Mr. Norazman, thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about our hotel. I will relay your message to our front office team and we hope that we can meet your expectations the next time you visit us. With much appreciation, Ken M., Special Officer to the M.D cum Acting G.M

Responded January 22, 2020
M Summit 191 Executive Hotel Suites
10.0
Exceptional
XUE from Malaysia
Couple
The Baroque Suite
Stayed 1 night in April 2018

Clean, spacious room”

New hotel. Big suite room. We have a very enjoyable experience with M summit. Convenient auto parking.

Reviewed April 22, 2018

Thanks for your comment , we very appreciated for your praise ,our hotel hope that you can stay again with us and have a nice day :)

Responded October 17, 2018
M Summit 191 Executive Hotel Suites
10.0
Exceptional
Huishan from Singapore
Couple
The Deluxe Suite
Stayed 2 nights in February 2019

Very very good ”

This hotel is pretty new, and hence the facilities are very new as well. Room is exactly as shown in pictures, and the sofa bed in the living room was absolutely the best. It was good that the TV had fox movies, so we had some time to rest on the sofa bed and watch movies at the same time. The hotel staff were very nice, check in was fuss free, and if you would like to extend your check out time, the staff were very chill about it as well. Usual check out timing should be 12pm, but guests are allowed to extend till 1pm at no additional charge. The location is very near to the happening areas in georgetown, with 3 large malls and a supermarket nearby, the accommodation is in a very convenient location. My friend and I really enjoyed our stay there! One thing if I had to nitpick would be that the level lobby is quite warm and ventilation seems weak, but since we only walk there when we go in and out of our accoms, its all good :)

Reviewed February 23, 2019

Dear Valued Guest, Warmest Greeting from M Summit 191 Executive Hotel Suites! Thank you for choosing us for your stay in Penang and taking time to provide important feedback about your stay experience in our suites. We have read your feedback and thanks for your praise about our hotel suites. We're very appreciate to your comment. Regarding on our looby ventilation issue, we will definitely look into it and direct pass to our management to follow up and take action. Last but not least, we hope you may choose us for staying in Penang next time. Have a wonderful day!

Responded February 28, 2019
M Summit 191 Executive Hotel Suites
9.6
Exceptional
Wei from Malaysia
Business traveler
The Baroque Suite
Stayed 2 nights in November 2019

It will be my 2nd home”

Probally one of the best hotel i had stayed in Penang. It feels like home. For the money you paid, you get MORE than just a room. Infact, you get a full suite with spacious living room, dining room, kitchenette and bedroom. It is worth every penny paid. It's location is great with plenty of food and malls within walking distance.

Reviewed January 02, 2020

Dear Mr. Wei, thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are pleased to know that you enjoyed your stay here and we hope to see you again soon! With much appreciation, Ken M., Special Officer to the M.D cum Acting G.M

Responded January 22, 2020
M Summit 191 Executive Hotel Suites
6.8
Good
Rachel from Singapore
Group
The Serene Suite
Stayed 2 nights in March 2019

RT & JF from Singapore”

Our second time at this hotel with the first being 1.5 months ago which was quite a disaster. The second stay was like a sauna upon check-in. The bedroom was still warm even after we returned from dinner on our 2-night stay. The attached bathroom was like a sauna too due to the spotlights which made it stuffy and unbearable. To make things worse, the bedroom was way much noisier than our first stay which affected our sleep at night. Though centrally located with easy access, we will not go back to M Summit 191, neither will we recommend to our friends.

Reviewed April 04, 2019

Warmest Greeting from M Summit 191 Executive Hotel Suites! Thank you for choosing us for your stay in Penang and taking time to provide important feedback about your stay experience in our suites. We have read your feedback and thanks for your reply. Please accept our deeply apologies regards on the issues you have met during you stay in our hotel. Our management will definitely look into it and take action directly. Last but not least, we hope you may choose us for staying in Penang next time. Have a wonderful day! Kind Regards, The Management

Responded April 12, 2019
M Summit 191 Executive Hotel Suites
9.6
Exceptional
Renard from Malaysia
Solo traveler
The Classic Business Suite
Stayed 1 night in July 2019

Penang Trip”

Made a short trip to Penang and couldn’t have asked for a better place to stay. Location is extremely convenient and the executive suite is just perfect! Even comes with a projector screen 📺

Reviewed July 31, 2019

Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

Responded August 02, 2019
M Summit 191 Executive Hotel Suites
10.0
Exceptional
Aida from Malaysia
Family with young children
The Razzle Business Suite
Stayed 1 night in March 2018

new hotel, great location & worth it!”

Managed to grabbed good deal for Razzles Suite, totally worth it! Staff were so cooperative, i was so impressed with the car park lift automated, first in Penang.

Reviewed April 02, 2018

Thanks for your comment , our hotel very thankful for your praise and we hope that you can stay again with us and have a good day :)

Responded October 17, 2018
M Summit 191 Executive Hotel Suites
9.2
Exceptional
Chin from Malaysia
Group
The Baroque Suite
Stayed 2 nights in January 2020

Excellent Hotel!”

The Baroque Suite room is very well decorated, spacious, cosy and feels like home. Truly value for money! I will recommended families and couple travelers to consider it. Location is good & within Georgetown vicinity. The little setbacks are lack of hair dryer in the room and the toiletries supply quality can be improved. Common corridor areas has no a/c.

Reviewed January 13, 2020

Dear Mr. Chin, thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about certain areas of the hotel that need improvement. I’m pleased to let you know that our hair dryers will soon be installed in all rooms. We will also make the necessary amendments on the other aspects to improve our valued guests' stays. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly at ken@msummit.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our hotel! With much appreciation, Ken M., Special Officer to the M.D cum Acting G.M

Responded January 22, 2020
M Summit 191 Executive Hotel Suites
9.2
Exceptional
Caprice from Malaysia
Family with teens
The Deluxe Suite
Stayed 1 night in July 2018

Cool car park spacious room”

Before ive decided to book this property ive read the review about hotel is not sufficient manpower for housekeeping. i suppose this is one of the item that hotel managemebt to improve the efficiency on the productivity and manpower issue. When i request set up extra bed it takes 2 hour also not fixed yet.Overall im enjoy the stay i ask for early check in at 12pm manage to grant our request. Room is simple and spacious provide the neccesity needed. Extra bed is actually from the sofa bed to set up with extra bed sheet and pillow but cost me RM60. If u plan to save a penny u may brin yr own bed sheet and extra pillow if u have extra one person to stay. Car park is cool ! Like japn style there is a lift to park ur car and with the individual access card . Waiting car to load down from the system takes only few minute. I wonder cuz we stay on mon non peak season . New hotel & management perhaps if peak season to get ur car from the lift car park takes times . Great hotel!

Reviewed July 25, 2018

Thanks for your comment, our hotel very apologize about last time incident but recently our hotel are already changing the staff and our manpower is starting good and our hotel also hope that you can stay again with us . If next time you need to book the room , you can direct call to our hotel and said Jayden name, he will give a promotion rate and complimentary sofa bed :) Last but not least , we also very appreciated for your praise and have a wonderful day :)

Responded October 19, 2018
M Summit 191 Executive Hotel Suites
8.4
Excellent
Weng from Malaysia
Couple
The Splendor Suite
Stayed 1 night in April 2018

Overall Good”

The place is excellent. But there's a problem with the hotel staff, I booked a executive suite which has a KING size bed for my parents but why did the staff gave a queen size bed suite? Because I wasn't travelling with them, if not I'll request for a right one. I don't believe they can make a small mistake like this.

Reviewed April 08, 2018

Thanks for your comment , you book the suite is The Splendor Suite and our splendor suite is queen size bed because we have another categories called The Serene Suite it is King size bed :) , our hotel also apologize to you about this misunderstanding and we also hope that you can continues stay again with us , have a nice day :)

Responded October 17, 2018
M Summit 191 Executive Hotel Suites
7.6
Very good
Muhammad from Singapore
Solo traveler
The Baroque Suite
Stayed 3 nights in June 2019

Smoking room”

Need more smoking room M summit 191 only have 1 level of smoking room!!

Reviewed June 25, 2019

Dear Valued Guest, Warmest Greetings from M Summit 191 Executive Hotel Suites! Thank you for choosing us for your stay in Penang and taking the time to provide important feedback about your stay experience in our suites. Please accept our apology due to the issues you had encountered during your stay and caused some inconvenience. Your sincerest comment has been communicated with housekeeping department for corrective measurement. Last but not least, we hope you may choose us for staying in Penang next time. Have a wonderful day! :) Kind Regards, The Management

Responded July 03, 2019
M Summit 191 Executive Hotel Suites
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