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Macdonald Houstoun House Hotel and Spa

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Very good7.2
Based on 6 reviews
Macdonald Houstoun House Hotel and Spa
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Swimming pool
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7.3 Very good location
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7.3Location
  • 1.2 kilometers to public transportation

  • Free Wi-Fi in all rooms

  • Sauna

  • Room service [24-hour]

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Room choices
Feature Double Room
...
  • 18 m²
  • Non-smoking
  • 1 double bed
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Special Offer - Executive Double Room
...
  • 21 m²
  • 1 double bed
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Special Offer - Classic Family Room
...
  • 20 m²
  • 1 double bed
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Special Offer- Classic Double Room
...
  • 21 m²
  • 1 double bed
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Special Offer - Executive Double or Twin Room
...
  • 20 m²
  • 1 double bed
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Special Offer - Classic Family Room
...
  • 20 m²
  • 1 double bed
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Executive
...
  • 20 m²
  • Non-smoking
  • 1 king bed
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Classic Twin
...
  • 21 m²
  • Non-smoking
  • 2 single beds
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Special Offer- Classic Double Room
...
  • 21 m²
  • 1 double bed
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Special Offer - Executive Double or Twin Room
...
  • 20 m²
  • 1 double bed
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Verified guest reviews

Agoda Reviews (6)
Booking.com Reviews (547)

3.7

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Very good
based on 6 reviews
  • Cleanliness 6.7
  • Facilities 8.0
  • Location 7.3
  • Room comfort and quality 7.3
  • Service 7.0
  • Value for money 6.7
Review score
based on 1 reviews
  • Cleanliness 6.0
  • Facilities 6.0
  • Location 6.0
  • Service 2.0
  • Value for money 6.0
Very good
based on 3 reviews
  • Cleanliness 7.3
  • Location 8.7
  • Room comfort and quality 7.3
  • Service 8.7
  • Value for money 7.3
Good
based on 2 reviews
  • Cleanliness 6.0
  • Facilities 9.0
  • Location 6.0
  • Service 7.0
  • Value for money 6.0
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3.6
Lauren from United Kingdom
Solo traveler
Classic Double
Stayed 1 night in June 2017
Acceptable”
Arrived at the destination as a solo traveller to be told that I was being relocated by taxi to a different hotel which was secluded and meant I was unable to take part in the activities with friends that evening that I had planned. Very disappointed.
Reviewed June 26, 2017
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10.0
Susy from United Kingdom
Solo traveler
Classic Double
Stayed 2 nights in April 2017
Exceptional”
Everything about my stay was lovely except the proposed charge of £25 per night for my small, well behaved dog. Only when I challenged this were the fees waived. Whilst a nominal charge of £5-10 is acceptable, being asked to pay £25 per night would preclude me from staying at a macdonald hotel in the future.
Reviewed April 27, 2017
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5.2
Iain from United Kingdom
Business traveler
Classic Twin
Stayed 3 nights in February 2016
Staff let this place down big time”
I have never found a place where management have effectively gone and plundered the local schools and made them all staff. None of the staff seem to be trained in hospitality, nor do they actually look like they have ever served any time in training or in a previous hospitality location. The restaurant is let down by this, the bar is let down by this and even the front desk is let down by this. We went to their fine dining restaurant where we were shovelled a 3 course meal in under one hour, then left for an hour trying to get their attention to get the bill. We were asked if we would like food in the bar the next night only to be ignored for over 35 minutes whilst they took orders from everyone else in the bar who just wandered in after us. The front desk manager when asked if it was possible to get some cutlery told me to go upstairs to the restaurant and ask for it! Overall, inattentive staff with clearly no training and management that have allowed this all to happen are to blame for this review.
Reviewed February 29, 2016
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7.3
Murdo from United Kingdom
Couple
Classic Twin
Stayed 2 nights in December 2015
"Could do better"”
1) Location 2) The staff 3) The food
We enjoyed our 2 nights at the Macdonald Houstoun hotel - it was warm, welcoming and very efficiently run by friendly, knowledgeable, staff. The overall standard of the fabric of the hotel definately needs attention and because of this I feel the 4 star ranking should be reduced to 3 star...i.e. the whole place seemed to have seen better days, paint work needed redone, wallpaper rather sad, likewise sad carpeting over very creaky floorboards, missing handles on drawers, upholstery threadbare, door locks that had been replaced but the old holes stuffed with filler and no attempt to smarten up the repair. The bathroom (Room 8) was superficially clean but 'gunge' around the fittings and under them was disappointing & uninviting. Sorry if this seems unacceptably harsh.... The ambience of the hotel & the efficiency & friendliness of the staff made up for it all...and being a dog friendly hotel made it a trouble free break. Thankyou.
Reviewed January 06, 2016
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8.0
Norman from United Kingdom
Couple
Family Room (2 Adults & 2 Children)
Stayed 1 night in July 2015
Wedding night”
???
I booked in early in the day has we where going to our wedding and was allocated room 25 when arriving at night we where told it was room 42 and when we got to our room our luggage was not in the room after contacting the reception by phone not successful my wife went down to the reception and eventually they found the cases in room 25 but what was worrying the duty manager turned up and just went away again without helping my wife
Reviewed July 12, 2015
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8.3
Richard from United Kingdom
Couple
Classic Double
Stayed 3 nights in January 2015
A good quality hotel. ”
Food, rooms & pool
Our stay was very pleasant the standard was high, although a little surprised that animals are allowed as in the room next to ours were 3 large dogs making the area smell of them to the extent that a plug in odour unit was needed, I feel for the next guests of that room. That being said, the hotel was the venue to a wedding during our stay and we were not disturbed at all by its celebrations, the standard is high and staff are well trained and even the 8am fire alarm was handled with professionalism. A good hotel that is very good value
Reviewed January 05, 2015
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