The best hotel and hospitality ever!!!”

Let me start by saying I don't usually write reviews for anything online. However, I just had to for the amazing Mai House Patong Hill. Location: The hotel is away from the busy and hectic life of Patong and is very green and beautiful. However, there's a free shuttle that heads to Patong ever hour that starts at 10am till 10pm. The tuk tuk (taxi) will cost you 250 baht to 350 baht from Patong if you wish to head back to the hotel after 10pm. Room: Extremely beautiful, clean and spacious and also comes with a free mini bar that includes beers, soft drinks, milk, snacks and water that is all refilled daily by house keeping. Breakfast buffet: Stayed there for 5 days and everyday most of the food was different and they were great and delicious. Staff: The friendliest and most attentive people I've ever encountered in a hotel. My flight back home was late at night (9pm) and so I asked for a slightly later check out expecting them to say 2pm but instead allowed me to check out at 6pm which was way more that I expected. (Obviously this can't happen all the time and did so because the room I was in wasn't needed and it was off peak season so don't get mad at any of the staff if it can't happen :D) Overall, I'm going to suggest everyone that I know who's looking to come to phuket and wishes to stay in Patong to stay at Mai House Patong Hill because everything was amazing from start till end. Thank you so much again for the memorable stay :)

Beautiful new resort on hillside with great views! ”

We booked to stay at Mai House Patong Hill because a friend mentioned they saw it when they visited Phuket over recent holiday and that it looked like a really interesting hotel with awesome views. The introduction rate was very good too, so I thought to give it a try. Very happy we did! It is difficult for new hotels to to feel "open" when just starting, but this resort is so pretty and has many special areas that made us feel very good. And my friend was right, the views were really fantastic up on the hill looking straight out to sea and away from the Patong traffic. Super beautiful architecture and some history about tin mining and what that area was like in olden days. The pools are cool and they have some area for kids, if you have them, and for adults. Nice loungers and some chill out day beds for drinks, reading our pool dining. We were upgraded to a pool access suite and it was awesome! Open the living area door and a waterfall wall was there and then our access to the lower pool was right there. The pools go all over the place and also waterfall to levels. Nice sound and looks pretty. The plants are kind of new but already looks nice - will be really beautiful later in a few months. Super great beds and pillows!! We both slept very well. Food drinks were plenty tasty - AND - two cool things! When you check in, you can have a glass of wine or a beer or a drink if you want 'on the house'. Not just a boring fruit punch "welcome drink". And next, the mini bar is FREE! I did not see that on the Agoda site but it was really, really nice. They replace every day what you drink from the stocked fridge, including beer, soda, juice. Big perk! A couple restaurants and a cool bar that is like a Chinese opium smoking den with big beds with pillows to hang out on. Food we ate was really good - both Thai food a western. My husband had a bacon wrapped sandwich that was grilled crispy - OMG! calories, but it was holiday! ha! Super nice staff that couldn't help

Exceptional”

My stay at Mai House Patong Hill Resort was throughly enjoyable. The hotel's decor is sino-portuguese in influence, infusing the place with a real sense of Phuket's history. The rooms are large, and beautifully decorated. An open plan layout sees an impressive bathtub sitting apart from the enclosed shower recess and toilet at one end of the room. This feature added enormously to the appeal of the room, allowing me the luxury of soaking in the tub, whilst reading, and watching tv (for those who wish, the bath area can be cordoned off with a privacy curtain). An equally splendid Sino-colonial style 4 poster lounge sits at the other end of the room. The hotel itself is relatively new, and this is reflected in crisp white sheets, fluffy towels and perfect pillows. A complimentary daily minibar, stocked with 2 beers, is also a much welcomed treat, as are the complimentary banana chip, and dried fish snacks. The pool area suits the boutique feel of the hotel. There are 2 pools, one of which is purpose built for kids. For those who like vast pool areas and sun lounges aplenty, this may not be the right hotel for you. Breakfast is served from 6.30 am onwards, which is a real boon for those with early day tour pick ups. I'm often disappointed by unripe or flavourless fruit, but the fruit here was sensational. There was also a large variety of asian and western food including cereals, breads, meats, cheese, eggs, pancakes, rice, stir fries, and noodles, all of which was entirely satisfactory. I ate several times at the restaurant, and whilst it's not the best food I've experienced in Thailand, it was, nonetheless, flavoursome and filling. I did, however have a truly delicious cocktail at the rooftop lounge whilst watching the sun set over Patong beach. My only real gripe with this hotel was that my room wasn't serviced until around 5pm each day. This meant vacating my room just as I was ready to kick back and relax after a day of scuba diving. For some the location may n

AMAZING!”

I am a Hotelier and I was amaze of the excellent service that we got from every single employee of the Hotel. Bell boys, receptionists, Rooms Division Director who even met us and welcomed us to the beautiful Hotel, restaurant staff, cleaning ladies. Check-in and check-out easy and personalized. Excellent facilities even for kids, beautiful and spotless room, nice gym and the best breakfast we had in Phuket, we stayed in other 5 star Hotels before Mai House but I really wanted to try this Hotel because of the excellent reviews and I am so glad I did. Next time I go back to Phuket will be just to stay the whole stay at Mai House. Extremely recommended to anyone. Location is on Patong Hill so 5 minutes from the center with beautiful views of the sea. You should try their cocktails at the Mai Sky Bar while enjoying the sunset!

Always a pleasure to stay at”

This was our 2nd time staying at Mai House(we came here to stay for a few nights, about a year ago for vacation). The quality of service and amenities at this hotel has not changed a bit. In fact, it has even gotten better. As a coffee lover, I greatly appreciated the illy espresso machine with complimentary capsules daily, as well as the french press and local coffee ground that was provided in the room. The room did not have a bad smell, as many hotels in Thailand have, and it was cleaned very well by housekeeping. The staff is also excellent. Mr. Yee greeted us warmly and made check-in a breeze. Also, during our stay, we were impressed that ALL staff(including housekeeping) greeted us with warm smiles. We tried the massage service, which was great quality for the low price. The gym was a little bit small, but equipment and essentials(water and towel provided) were top notch. Although the location of the hotel is a bit away from the main attractions of Patong, there was free shuttle service that was scheduled to leave many time s throughout the day(going to patong beach and juncyelon mall) After leaving Mai House to travel to a different part of Phuket, I want to go back to it again and again. It is THAT good. We have decided to just stay at this hotel for the entirety of our Phuket vacation, the next time we come again!

Best Hotel in Phuket!!”

Mai House Patong Hill is a fantastic hotel. I have been traveling to Phuket for 10 years to holiday and this hotel was by far the best. Fabulous facilities at this new hotel but by far their best feature is their friendly staff. When you stay in hotels often there’s usually one or two staff that stand out. At Mai House every single staff member went above and beyond to make our stay a memorable one. The food is 5 star - and very reasonably priced as are the cocktails! The hourly shuttlebus is very convenient - but it’s only a 5 min trip into town anyway. The only thing I could possibly complain about this hotel was rude tour bus guests that treated the staff rudely!! We will definitely be back!! Great for couples groups & families! 5 star!!

Best hotel I've stayed so far”

Location: Away from bustling downtown Patong, but hourly shuttle bus took us to Jung Ceylon which is walking distance to many restaurants and pubs Staffs: Sincere and polite staffs, accommodating and room service was brought up very quickly. Facilities: Swimming pool was ok, basic as most hotels but the thoughtful act of putting a beach towel on every pool bench was a value add. Room: Grand Deluxe Jacuzzi Room was amazing, very spacious and clean. Jacuzzi worked as mention, full privacy as it's facing a jungle/forest. Although design of toilet needs to be improved, glass doors while you're having a tummy ache isn't the sexiest. Food: Reasonable, not particularly memorable but was decent enough Spa: BEST SPA I HAVE EVER BEEN. Again, getting a massage while looking into the forest/jungle was truly an experience. Price was very cheap as well. Overall, would definitely recommend you MAI HOUSE PATONG HILL. You won't regret!

Perfect romantic getaway ”

If you want to be a comfortable distance from Patong Beach, Mai House is the perfect place to stay. It's a quiet location atop a hill, which provides for a great view from the sky bar. The hourly shuttle buses made it easy to visit Patong beach and the bustling shopping areas when we wanted to (tho we would recommend getting a Grab car to Surin Beach and the Phuket Old Town!) The room and hotel on a whole are beautifully decorated and laid out, and really put us at ease. We also appreciated the mini bar with soft drinks, beer, as well as yummy snacks stocked daily! The friendly and helpful staff were exceptional, and made a lovely difference to our stay. Mai House is for a couple looking for a relaxing getaway in Phuket. :)

We'll be back! :)”

We booked Mai House just two weeks before our trip, an impromptu decision to spend our marriage engagement anniversary overseas. No regrets - Mai House was beautiful, quaint and with excellent service from arrival to departure. Upon arrival, Pond warmly welcomed us to the hotel and checked on our preference for alcoholic drinks, to which we informed that we preferred non-alcoholic drinks. We then sat at Opium Den (the causal dining restaurant in the hotel), where we were asked for our welcome drink preference. The welcome drink, which was usually the usual coffee, tea or beer, was as open even to juices which allowed us to get a wonderful chilled watermelon shake to start our trip right. Pond came back shortly after we finished our drinks to show us our rooms. We later realised the question why the question on alcoholic preference was... they were sweetly providing us a bottle of wine in our room for our anniversary, and our dietary preference was well-noted by providing us a bottle of sparkling juice instead. So kind! They even did up our room with a beautiful pair of swans on a heart-shaped towel arrangement that we couldn't bare to take apart throughout our stay. :) The room was large, spacious and with a great view of Phuket city. We were even pointed out that the big TV was where Junceylon is. Under us was a gorgeous forest, which we love. All basic amenities were provided and even body lotion (much needed after all the sun) and a sewing kit which was super useful to us. In the closet were beach towels and even a beach bag that I saw many visitors using on their trips to Patong Beach. In the hotel, a traditional robe was provided and it was very cute seeing fellow visitors wearing it around the hotel. Oh, there is also a golf umbrella (hugeee) which was useful as it rained a few times while we were there. Love the free mini-bar even though we don't take any of the soft drinks or beer provided, cause it showed how the ladies taking care of our room were obse

GREAT FOR RELAXATION”

Location is up on Patong Hill and walking to town is not feasible as there's no pathways alongside the busy streets - which luckily was not an issue for us as we had rented a car during our stay in Phuket. Complimentary hourly shuttle is provided by the hotel (drop off at Patong Beach/Jungceylon Mall). Overall we really had a great time in MAI HOUSE. The only thing that marred our stay was the wake up call that never came on our check-out day! We arranged for a wake up call at 5am as had an early morning flight to catch. Luckily we managed to reach the airport just in time !

GREAT FOR RELAXATION”

Location is up on Patong Hill and walking to town is not feasible as there's no pathways alongside the busy streets - which luckily was not an issue for us as we had rented a car during our stay in Phuket. Complimentary hourly shuttle is provided by the hotel (drop off at Patong Beach/Jungceylon Mall). Overall we really had a great time in MAI HOUSE. The only thing that marred our stay was the wake up call that never came on our check-out day! We arranged for a wake up call at 5am as had an early morning flight to catch. Luckily we managed to reach the airport just in time !

Fantastic hotel away from Patong”

Mai House is a great hotel away from Patong about 15 minutes drive. The hourly free shuttle bus to Patong town is great save us lots of money. Taxi or uber in Phuket not cheap min 200 baths. Free mini bar is a plus but our fridge not cold enough. Don’t bother to look for cheap massage in Patong town. Just head down to hotel’s The Element Spa. Great service, reasonable price and professional service. Most importantly they don’t chat! Been to two massage places in town with my daughter, the masseur just don’t stop talking. So annoying if you want to be relax. Last but not least love the pool. Highly recommended and will be back. Only one thing I would like to suggest is they should have at least one staff that speak Mandarin because they have lots of Chinese from China that can’t speak English. Feel sorry for them when they trying to get help. Been few occasions that I have to be the interpreter.

Beautiful hotel, attentive staff”

We absolutely loved our stay at Mai House Patong Hill! The hotel was beautiful and the rooms, equally so. We were of course pleasantly surprised by the welcome drinks selection (includes wines!) as well as the gorgeous sunset on the rooftop with a great happy hour promotion. Service was very attentive and room service was fast and quite delicious too. The only downside would be the location as it wasn't walking distance to the lively Patong area, but there is free shuttle bus every hour. Highly recommended!

The resort won't disappoint you!”

We stayed for 3 nights at Mai House Patong Hill Resort and enjoyed every minute of it. Staffs are super sincere and friendly, delivering excellent service. Free mini bar and welcome drink are the bonus. Comfy bed and pillows. Free shuttle bus every hour to Patong area makes our trip a lot easier. We definitely will stay here again if we come visit Phuket next time!

Amazing my favourite hotel in Thailand ”

Location wise it’s up a hill so you need transport to get around. However they have complimentary shuttles to and from Patong beach; it’s around 400 baht if you stay out late. It’s a perfect retreat away from the hustle and bustle; I was happy just chilling at the hotel. The spa, restaurant, gym and pool facilities are all wonderful. And they have a pool menu during the day with food from 100baht and great frozen cocktails. The breakfast is yummy with a great selection to keep everyone happy. The food was good in both restaurants with very reasonable prices. The view is amazing. The staff were extremely helpful and friendly. The room itself was beautiful although a little intimate; it’s all open planned. Free mini bar which is a bonus Two negatives would be the toilet could be a little more private. It’s a little too open. It would be nice to have standard white robes. The ones provided were a little small and girlie for my boyfriend Overall amazing stay and would highly recommend. If I return to Phuket I will definitely be staying at Mai

Great Stay! ”

The hotel staff were very sweet and helpful. The hotel is practically brand new and spotless! Everything is maintained so well. The room was large and the bed was incredibly comfortable. There’s also a minibar which is complimentary and refilled daily. The hotel is on the hill at the edge of Patong and there is no way you could possibly walk to Patong town. However, the hotel offers complimentary shuttle service to Jungceylon shopping centre and Patong beach. The shuttle runs hourly from 10am-11pm. I would highly recommend making full use of this! But make sure to book an hour plus in advance to secure a seat in the shuttle. If you stay out past 11pm then your only other option back is by booking a grab or tuk tuk which should cost about 200 baht from Patong town. The breakfast spread was good and the selections changed everyday that we were there which was nice. Also, do try the classic cocktails at the Opium bar- worth the money. Overall, a really nice place to stay and would definitely stay here again for my next trip to Phuket.

Clean and new hotel”

We love Mai House! Hotel design is decent and clean. Location is on the hill of Patong. Just 10mins drive to Big C and paying beach side. And 15mins to elephant sanctuary. 30mins to Phuket zoo. The staffs are very nice especially the one who introduced the hotel and room to us when we arrived. We also like the shower gel and shampoo the hotel provided. It smells good and good quality. Buffet breakfast Is until 10:30am.

Exceeds our expectations. The best hotel yet”

As I write this, I am still at the hotel lobby waiting for our airport taxi. Our experience here was the best. Everything was beyond our expectations. 1. The staff are all friendly and really helpful. They will always serve us with a smile. Wherever we go within the hotel compound, the staff will always say hi to us. We were especially impressed when one of the staff who were concerned about our minibar in the room if there are any alcohol once she saw me wearing hijab. So this hotel, I can say that it is Muslim friendly. 2. We booked the room with a jacuzzi, everything was perfect. The minibar is free and they will refill it everyday. My husband really loves the bed. Once he is on the bed, automatically he fells asleep. It really is comfy. The jacuzzi works wonderfully. The room were clean and modern. I just don't have any negative things to say. And wifi is good. 3. Love how they have a shuttle every hour to go to patong beach. Since we're here for our honeymoon, so we didn't have the problem to go back to the hotel before 10pm. 4. The breakfast served are also muslim friendly and all tasted good. Again, we love the happy and smiley staff that keeps on asking if everything's okay. 5. The hotel spa is cheap. We were surprised when we see the price. We had traditional thai message. Our body felt a little lighter after message. 6. The staff kept my phone safely! As we checked out, I forgot about my phone. Left it under the bed sheets. Then we left our bag at the reception while we go to patong beach. I remembered my phone when we were outside. Thank god the staff found the phone and gave it to us once we arrived back to the lobby. Overall, it was the best experience. Oh, and we also got complimentary drinks at the Mai sky from the hotel for our honeymoon. Thank you Mai Patong for the 5 star service and facilities. Will definitely come back!

Beautiful place but a little inaccessible ”

It was beautiful, the rooms and scenery. The buffet breakfast was so so but in room food were all FOC. Gym was on 24hours so the boys were overjoyed. Mai House is located on Patong Hill so to come down to town is a little inaccessible after 10PM. Before 10 there's hourly shuttle bus to Jungceylon which was totally great and there's shuttle bus to Patong beach too, that's hourly till 5PM. We went during the rainy season so we had a bit of trouble getting from our building to the reception whenever it rained, which was the 2 days that we stayed :") because there weren't lights along the path leading to other buildings.

Beautiful Hotel! ”

Mai House was the most beautiful hotel I have ever stayed in! I wish this would have been my honeymoon because the room was perfect! Had a pool access suite. The staff is beyond helpful and sweet! You are greeted with a cool rag and free beverage of choice. Free mini bar each day in your room was awesome! Hotel provides scheduled pick up and drop offs to local beaches and shopping places which we did utilize. Breakfast was amazing! So many choices and loved the fresh honey comb! Hotel located just outside of the craziness that comes along with Patong, which was very nice to escape and still feel like you are on a relaxing vacation. I will definitely be staying here again if I return to Phuket. Thank you for the awesome service!