My third stay ”

Good value for money. Delicious breakfast and friendly service. I forgot all my money in the safe when I checked out. So when I arrived back in Taoyuan, I phoned the hotel to tell them about this. They immediately sent someone to open the safe and retrieve the content, called me right back and had it delivered to my door by the next morning 9am. I'm forever grateful and will definitely stay here again...my home away from home!

Excellent”

really a good one.

Good value for money”

Even though this hotel is not located near the downtown area, it is still within reach by car or taxi. A one way taxi ride to Fengchia Night market will cost you around NT$160 ~ NT$175. The buffet breakfast was sufficient, but nothing special. In fact, my two teenagers were complaining about the absence of bacon on the menu. What did appeal to my two teenagers (and myself) was the outdoor swimming pool located on the roof of our building. There is also a small but well equipped fitness center; complete with very decent shower facilities. Unfortunately, the staff that is working around the pool/Fitness Canter area, seem to be temps or students with little or no training in customer service. Once we forgot our room card downstairs in our room and couldn't use the elevator without a card. I asked the young man at the service center counter if he could swipe us down with his card. He was busy watching something on his smart phone, sighed, took a while to get up from his chair and slowly walked the 5 steps over to the elevator doors, without once making eye contact or looking away from the screen of his phone. We also used the table tennis and pool table on the 7 th floor. Would I use this hotel again? Probably, but with much lower expectations than the first time.

Overrated review and not a 5 star hotel ”

The hotel was old and outdated and the location is out of the way and deserted. How can it be rated as a 5 star hotel pls do something about the 5 star rating and don't mislead customers. I hope that agoda goes and update the pictures on the hotel is very outdated. The rating is definitely overrated. Pls do s review on this hotel the facilities and the location and exterior of the hotel is very outdated. Hope something is done about it. Horrible experience.

Bad service and problem-solving ability”

I will not order the accommodation at this hotel again for the bad service, room status, and problem solving ability with the cost!! I was expecting a nice family trip in Taichung, and heard the Chao Yin building of Maison de Chine is quite new and good, so I reserved it on Agoda.com. Agoda.com has two searching result of Maison de Chine, one is Chao Yin Building, the other is Pin Chen building. Of course, I selected the Chao Yin Building. When I arrived the hotel and expected to have a good rest at Chao Yin building, the receptionist told me my room was on Pin Chen Building!!! (One point of the bad service is their receptionist were passive and didn't serve the guests standing at the front desk !) It's really ridiculous! I thought this was a kind of cheat for the customers! Their receptionist didn't have any action on this mistake and just asked us to accept this result. After my husband fount them again, they apologized for this, but we still need to pay the same money and lived at the wrong building! I was disappointed at their service the problem solving. The room status is bad (there were big broken crack on the bathroom wall and the water boiler was a bit faulty, and the other ridiculous point was the receptionist didn't tell us when was the time for breakfast. After we tried several phones to the front desk, finally someone picked it up. They told my husband they had too many guests so only 1 hour for each room guest for breakfast! (The first time I heard that a 5-star hotel asked the room guest only has 1 hour to eat. And they didn't tell every guest for this.) In sum, I don't recommend at all!

if you like hotels in the middle of nowhere...”

It was a nice hotel, but just very odd with the breakfast being in a different building. This is a very nice hotel...rooftop pool (not huge, but nice). The only problem is that it's not close to anything. I gave the location a 2 because we found a nice park that was very popular for locals. My daughter loved playing there at night. We had to take expensive taxi rides just to get into the main part of town. The staff was extremely helpful and kind, and I really have no other complaints besides location.

Great hotel”

Lovely and luxury hotel . Staff were pleasant in their services. Gotta a free upgrade to executive suite room ...rooms were very spacious and clean. Beds were comfortable to sleep on throughout the night. Location of the hotel were slightly a distance away from malls..but travelling quite easy with the avaliability of taxis

Poor cleaning, poor service.”

We were here for lunar new year. Nice complimentary smart phone for free 4G and calls should be awesome for foreigners. However... 3 out of 4 pillows, one of the mattress were dirty. Some with dry blood, some with footprints on it. We called the front desk. The guy came for exchanging the pillow didn't wear uniform. (We even thought he was a costumer stayed next door and knock on the wrong door.) We asked for changing room then. The other girl came to take us to the other room, while she was using her phone at the mean time all the way. Might just be a single case since it was a super busy national holiday, but it was exactly what we experienced.

Friendly and nice facilities”

Havey smoking smell in the room. It seems the air condition is not able to filter out the smoke from cigarettes.

great”

great

So far so good”

Acceptable location and facilities

should be consider”

big room , big toilet and can provide bb bed for us. The breakfast look good and many choice . swimming pool is suitable for bb or kid for playing.

Worse than before. ”

Quality of breakfast was worse than before. No coffee machine in business center now.

Cozy room”

Good Location, Nice Staff & Service”

Good Location, Nice Staff and Service”

Overall very good”

Will be back again. Value for money

Good”

Good hotel

Nice hotel with good service”

Good design, parking, swimming pool”

Good design, parking, swimming pool