Nice Birthday Surprise”

This is a new hotel. I chose this hotel because they offered a surprised present. It's rather nice. The room was ok and the staff were very friendly. Breakfast is amazing. It's a pity we did not use the hotel facility much. Bathroom is simple but I wish there's a trash can under the sink.

Very Kid-friendly”

Pros: 9F outdoor pool (small but still nice), large playroom for kids with ball pool, legos, and lots of space to run around in, in-room hot spring bath, environmentally friendly concept with no one-time-use amenities unless upon special request. Cons: Spa and pool are a bit used and could use an upgrade. It's super child friendly so the pool could be filled with toddlers and young children.

Excellent”

We are very satisfied! The location is very convenient, fully equipped room is very comfortable. The bathroom with hot spring spa is wonderful. The staffs are very nice and helpful. However, if the food of the free breakfast could be served in hot dishes and with freshly fried sunny-side up eggs, that will be perfect! We certainly will visit and stay again!

Overpriced ”

Booked this after reading the raving reviews. Hotel was too pricey for what’s being offered. Playroom was over crowded and so was breakfast . Felt the hotel was unable to handle the crowd. Will not return .

Very good hotel”

The location is good, very nearby the souvenir shops, and the hot spring park. The hotel itself is also good, we enjoyed very much the breakfast and their service. We will come next time!

Excellent service”

The playhouse is great and fun. The driver of the shuttle bus service is nice. But the room is a bit small for a family room

good place to stay.”

Dinner at the hotel is good as well although we waited for almost an hour to be served. That is quite strange since we have a reservation in advance.

小朋友很愛”

Both of our kids just cannot forget that is a good place to stay, to play and to have fun. They keep asking about going back to the play area, the swimming pool on the roof with warm water and spa.... etc. We would like to go back whenever there is a special sale.

Excellent Service - Receptionists and Car Park Staff”

Everything is very good in especially for the car park bellboy service. Outdoor pools are amazing. Location is good and very close to public hotspring garden. Highly recommend for family with kids.

Need to improve management”

Pro: new, clean, staff friendly Cons: Suppose to be kids friendly but the hotel was not designed for kids, visually for kids but not practical with alot of hiddens corners and steps inside the room

everything is so tiny”

We expected a nice swimming pool but the pool was so tiny and kiddy pool was even smaller. . we only stayed 15 mins in the pool because it is too tiny and too many peoplen they really need to restrict the number of people in the pool. The room was also tiny and the bath was also tiny. We dont think we will ever go back nor recommend this hotel. Cherry duck at the restaurant(just cafeteria like place) was too oily. not worth it but staffs were friendly.

Plenty of rest for us ”

Only one thing needs improving is carting under average

Nice service & facility!”

Nice service & facility!

Overall is just fair”

Quite dusty inside the room. Bed is excellent & comfortable but the pillow is too thick. Breakfast quality & service are poor.

Good”

Good

Good”

Good

Acceptable”

The playroom setting is not ideal for kids.

no”

no

Everything here is excellent ”

Friendly and helpful staffs. The hot spring tub in the bathroom is very big. I like this hotel.

家庭出遊”

服務好