Our Home Away from Home”

Our second day at the Maison Souvannaphoum Hotel was an equally delightful experience. Breakfast was served in a beautiful setting next to the swimming pool and garden. Serge, the manager, took time to personally meet and talk with the guests. We were impressed with the way they handled all our requests. Even when we got a call from a local friend while we were away, the message was promptly delivered to us when we returned from the night market and they even made it possible for us to contact our friend by keeping her phone number. We requested for a late check out since we are leaving late in the afternoon and our request was gladly accommodated without being charged extra unlike what other hotels do. My sister and I had a great time in Luang Prabang and this is mostly because of our wonderful experience at the Maison Souvannaphoum Hotel.

Maison Souvannaphoum Hotel”

Maison Souvannaphoum Hotel is a quiet get away close to the centre of Luang Prabang. On arrival you are greeted with tea and a wet washwasher. It sets the tone for the holiday as you are provided with excellent service. They hotel workers are happy to help you when ever they can. Your room is serviced in the morning and at night your bed is pulled back and your slippers and dressing gown laid out for you. I also enjoyed the food at the hotel. Breakfast is included. This was fresh and just enough variety each morning. The lunch burger was a big hit. We ate dinner at the hotel once and it was the best meal we had while in Luang Prabang. I would recommend staying in this resort, although pobably not for families as not enough entertainment for them.

Absolutely Beautiful....””

Everything about this hotel was fantastic. From the moment I walked in the front reception the staff were so lovely. From the reception staff, to house keeping to the restaurant staff. All of them were eager to help and very polite and friendly. I stayed on the second floor in the garden wing and had a beautiful room with a huge balcony. I had a king size bed (2 large singles put together) which were covered in rose petals when I arrived along with a free bottle of red wine. The bathroom was quite new and very clean. The hotel has free wifi which was good as it worked all throughout the hotel. Breakfast was buffet but the days it wasn't, it was still nice. The whole hotel had a really nice feel to it and I would definately stay here again should I travel back to Luang Prabang. It was a short walk into the main street which I liked as it was quiet in the mornings if you wanted a sleep in,. If you are happy to pay a bit more but get excellent service and a beautiful hotel, look at staying at the Maison Souvannaphoum Hotel.

Maison Souvannaphoum - Luang Prabang Sanctuary ”

This is the second time I have stayed @ Maison Souvannaphoum and what stood out for me was the over the top customer service from pick up to drop off at the airport. The willingness for the staff to take the extra steps to go the extra mile for their customers ( driving to the restaurant that I wanted to book for dinner when no-one answered the phone was just one example). The property is a very close second, just an iconic property ( the former property of the Prince), well maintained and the rooms just beautifully kept and turned down each evening. Lastly, once again we are back to the staff who went out of the way to make the stay special ( preparing a breakfast tray the night before the half marathon to accommodate the early start was yet another example). Go too Luang Prabang an iconic, lovely town and hide away in the Maison Souvannaphoum - a SE Asian sanctuary!

Delightful”

Maison Souvannaphoum is on the outskirts of Luang Prabang but an easy walk into town or to the many attractions around town. Our room overlooked the pool and was very quiet with a pretty balcony. The staff set this hotel apart. So warm and friendly and nothing is too much trouble. Be sure to pick up the 'Wow' card and/or ask for more at reception to name staff that particularly stood out. There is not a gym but we had very relaxing massages most days. If you want to give alms to the monks (strongly recommend you do this at least once), book it through the hotel. I went the following two mornings alone and ended up paying much more for my basket of rice! Would definitely recommend the hotel and hope to revisit.

A Delighful Experience in A Former Royal Mansion”

I stayed in a former royal residence in Southern Laos back in 2010 so when I learned that Maison Souvannaphoum Hotel is also a former royal residence, I became eager to stay in this hotel on my next trip to Laos. While planning for my trip I found this hotel in the AGODA website so I did not hesitate to book a room. Although the package did not include breakfast my sister and I got a pleasant surprise upon check in when we were told that we can have breakfast at the restaurant on the following day. The warm welcome we received from Jibin, the assistant manager on duty, and the rest of the staff was something we never experienced from any upscale hotel. We even got a personal note from Serge, the manager, when we entered our room. Such gesture of hospitality and generosity is highly commendable and it is obvious that they are willing to go out of their way just to make sure that guests feel at home while staying with them. Because we were extremely happy with the special treatment we received from the management and staff of Maison Souvannaphoum Hotel we decided to stay for another day.

Amazing hospitality, great food ”

Everyone in Maison Souvannaphoum is so cheerful and professional. Always with great smiles. Breakfast isn’t quite a strike but lunch and dinner menus have better food than most places we’ve tried outside. The historical property has clean and spacious rooms, perfect tranquil ambience. It is a short stroll away from the night market and sight seeings which is a great balance of options. Our stay in Luang Prabang was such a pleasant time, made even more awesome with funfilled activities coordinated by the hotel staff. Strongly recommended.

Excellent hotel near night market”

The Maison Souvannaphoum is a wonderful hotel a few blocks from the heart of Luang Prabang's UNESCO heritage downtown area of the city. You can walk there easily in about 5-7 minutes or take one of the hotel's bicycles to ride around the city. Luang Prabang is a very small city so you can do almost everything in a couple of days. Staff are extremely friendly and the swimming pool is a huge plus if you have children. (many of the inns and places in the heart of LP's downtown do not have swimming pools.) Breakfast is a excellent especially with the wonderful noodle soup station. The hotel can help with tuk tuks and taxis as well. Highly recommended. You will like this place a lot.

Fabulous Hotel with Lovely Staff”

We totally enjoyed our 3 nights at Maison Souvannaphoum. Our room was clean,comfortable and well decorated. Although the orange bathroom was odd, it was clean and functional. The staff was always attentive, very helpful and friendly. Luang Prabang is an enchanting place. Maison Souvannaphoum only adds to the experience. Would definitely stay there again.

Wonderful ”

During our stay at the Souvannaphoum Hotel the Bangkok Airport becames closed. So we had no idea what goes on. The manager of the hotel was so kind and helped us. He organized an alternative way to go home, with a travel agency. But it was not the help. The hotel had allover a very good and kind atmosphere. You felt, the the staff wish you always a good stay for example making the room up (in form of lighting a oil candle), before you go to bed. You feel there is a very good ghost behind. That makes that the guests are feeling comfortable. I can only suggest. For me the best Hotel to stay in Luang Prabang.

Lovely colonial style boutique hotel”

I stayed at Maison Souvannaphoum for one night on a recent trip to Luang Prabang. The hotel is a gorgeous old mansion that once belonged to Prince Souvannaphouma. All the rooms are spacious and look out on to the beautifully kept gardens. The staff was extremely gracious and helpful and made the experience even better.

Great Place to Stay in LPB”

We had 7 nights in Maison Souvannaphoum in a Garden Wing room, and thought it was excellent. The rooms are nicely set out, very comfortable bed, and a lovely balcony overlooking the gardens with an overhead fan. The staff were all very friendly and super helpful (including lending us some plates and cutlery one night to eat food we brought back from the nearby Night Market). There is a turndown service which comes in the early evening and cleans up the room a bit, and lights a mozzie coil on the balcony. We didn't see a mozzie anywhere on the property in the week we were there. The rooms are nicely decorated, and the grounds immaculate. The pool was also great, not huge, but well maintained and very inviting, especially in the evening. Breakfast was good, with plenty of variety, although the standard of the coffee was a bit uneven. The only thing that stops us giving this 5 stars is the problems with the internet access, which other posters have mentioned. From talking to the Manager (the very helpful and accessible Serge) its a problem with the Lao network, and not something the hotel has any control over. Hopefully things will get sorted, as the internet was pretty much unusable for 5 of the 7 days we were there, which is a bit of a pain when you are relying on it for banking and making arrangements for the rest of your trip. However, in an emergency you can always head 100 metres down the road to JOMA for a great passionfruit shake, as they have free wifi. Like most hotels of this standard the laundry costs are astronomical. There is a laundry service on the opposite side of the road closer to the Night Market which will do you a kilo of washing for 8,000 kip. A couple of doors further up from this is also a shop which sells beer and wine (stick with the casks, this is a place where bottles of old wine go to die!)

Charming hotel with friendly and attentive staff”

Maison Souvannaphoum Hotel is a charming hotel (which is a short walk (10 - 15mins) to the town center. It has a swimming pool which is a welcome retreat from the heat. The hotel staff are very attentive and makes it a point to converse with you, especially Mr Serge (the hotel manager), Mr Bounkhong and Thai Cha. Plus a nice garden.

A perfect hideaway yet so close to town”

Maison Souvannaphoum can be your home away from home. It is close to the city center yet once you are inside, it is very quiet and relaxing. With the heat midday, it is wonderful to be able to come home and rest and go out again once the weather cools. The Swiss GM was excellent, so friendly and charming and helpful. The staff took after him and everyone in the hotel made us feel so welcome. I would stay there again on my next visit.

Lovely hotel”

We really enjoyed our stay at Maison Souvannaphoum -the rooms were lovely and well-equipped. The service was faultless and friendly. We booked 2 rooms for 2 nights and the hotel had noted our request for 2 rooms next to or very near each other, which was important to us and our children. The pool was clean and a treat after a day's exploring. Breakfast was good quality and varied choice. Overall, very good.

Warm hospitality”

We stayed for 5 nights and were very impressed with the quality of their accommodation, food and hospitality. The hotel is centrally located, thus accessible on foot to all major temples, restaurants, museum, and night market. The room is not spacious, but comfortably furnished with a lovely balcony overlooking the garden. I would definitely recommend Maison Souvannaphoum to my friends.

Exceptional”

A few friends told me that I must stay at Maison Souvannaphoum and I finally made it to LB. Everything about our three night stay exceeded my expectations. The front desk staff & pool service were great and we loved the buffet breakfasts. The grounds were beautiful and the location is near everything and yet quiet. The room was nicely decorated, quiet, clean and comfortable. We got massages two times and loved them. We took advantage of the free bikes and rode them every day. It isn't often that you get to stay in the house of a prince!

Lovely hotel and service with a smile”

could not find fault with this hotel. the property was a delight to the tired traveller. rooms were outstanding and thoughfully fitted out. location in luang prabang was perfect as only a short walk to the main area of the town. breakfast room was set next to the pool with views of both the pool and lush gardens. breakfast selection was delicious and the staff were generous with the attention to the guests of the hotel. i would certainly return to this hotel as we felt sad to be leaving it.

Lovely hotel with spacious elegant rooms”

Maison Souvannaphoum is an elegant comfortable hotel and is ideally situated close to the heart of Luang Prabang. Breakfast was excellent and staff very helpful.

Very nice hotel, 5 minutes to night market”

We thoroughly enjoyed our stay at the Maison Souvannaphoum Hotel, the staff were very accommodating. Most of all it was within walking to the night market.