Makati Shangri-La Manila

Ayala Avenue Corner Makati Avenue, Makati, Manila, Philippines, 1200 - See map
5-star Hotel
Free Wi-Fi
8.9
Excellent
/10
(1,626 reviews)See what guests said
Breakfast30
Housekeeping20
Food & Dining11
select your datePlease enter your stay dates to see price
Makati Shangri-La Manila

"Staff are most accommodating, friendly and very efficient."

EVANGELINE - January 2, 2020

 Makati Shangri-La Manila
Lobby Makati Shangri-La Manila
Lobby Makati Shangri-La Manila
See all 65 photos
See map
Popular landmarks
Robinsons Place Mall 4.97 km
Rizal Park 5.92 km
National Museum 5.96 km
Manila Ocean Park 6.3 km
Fort Santiago 6.55 km
San Agustin Church 6.59 km
Casa Manila 6.64 km
Quiapo Church 6.65 km
Manila Cathedral 6.94 km
Intramuros 7.15 km
Nearby landmarks
Conway's Bar 10 m
Makati Downtown 90 m
Glorietta 110 m
Ayala Museum 140 m
Gabriela Silang Monument 150 m
Greenbelt 4 190 m
Landmark Department Store - Makati 220 m
The Landmark Department Store 230 m
Bibliarch Bookstore 240 m
Filipinas Heritage Library 250 m
9.4

Exceptional

Location rating score

Inside city center
Popular neighborhood
ParkingFREE

This property is in high demand!

8 travelers are looking at this property right now | 6 travelers have booked today.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Body thermometer
Daily disinfection in common areas
See all amenities
Preventative Equipment
Free face masks
Hand sanitizer
Sterilizing equipment
Health and Medical
Doctor/nurse on call
First aid kit
Property highlightsRead all 1,626 reviews
Exceptional comfort
9.1 room quality and comfort
Fantastic breakfast
91% positive mentions
Exceptional cleanliness
9.0 rating for cleanliness
Exceptional service
9.0 rating for service

When i arrived at there, your staff were very nice information and contact me, i felt so good in lounge area 24F.

YOSHIHIRO | March 18, 2020

your support were so kindness, when i changed schedule to stay at there extension one more day.

YOSHIHIRO | March 18, 2020

The location was great, easy to get anywhere, walk out the door all the shops are 2 mins.

Victoria | March 13, 2020

Room was large and, spacious with all appliances and facilities in good working order.

James | February 17, 2020

My daughter and her friends enjoyed their stay after their grad ball.

Chrislyn | January 15, 2020

My stay was fantastic, the rooms are outstanding and well equipped.

Victoria | March 13, 2020

  • 600 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Manila

  • Free Wi-Fi in all rooms!

Your dates are popular among travelersUsers are booking a place in Manila every 1 minutes on Agoda.com
Value for money8.1
Location rating9.4
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport5.0 km

Rooms available at Makati Shangri-La Manila

9.1
Exceptional
Room comfort & quality
Horizon Club Deluxe Twin Room
Horizon Club Deluxe Twin Room
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Horizon Club Deluxe King Room
Horizon Club Deluxe King Room
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Horizon Executive Room
Horizon Executive Room
...
  • Room size: 53 m²/570 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Welcome Home, Staycation Package - Superior King Room
Welcome Home, Staycation Package - Superior King Room
...
  • Room size: 33 m²/355 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Deluxe Suite
Deluxe Suite
...
  • Shower and bathtub
  • Executive lounge access
  • 1 double bed
Enter dates to see prices
Executive Room 1 King
Executive Room 1 King
...
  • Shower and bathtub
  • 1 king bed
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Superior Room 1 King
Superior Room 1 King
...
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Deluxe Room 1 King
Deluxe Room 1 King
...
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Superior Room 2 Twins
Superior Room 2 Twins
...
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Executive Room
Executive Room
...
  • Room size: 56 m²/603 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Makati Shangri-La Manila?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Makati Shangri-La Manila?

Makati Shangri-La Manila is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3300 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Makati Shangri-La Manila has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at Makati Shangri-La Manila?

Makati Shangri-La Manila does not permit smoking in any of its rooms, but allows smoking in designated areas.

See map
Explore the neighborhood

What people love about Makati Shangri-La Manila

  • 10.0
    Exceptional
    Cleanliness

    "Our room was clean and has complete amenities."

    Reymerlyn

    |

    December 29, 2019

  • 10.0
    Exceptional
    Location

    "Beautiful hotel in one of the best locations."

    Laura

    |

    February 3, 2020

  • 10.0
    Exceptional

    "We are very happy with our stays at ur hotel."

    Rona

    |

    March 11, 2020

Property ranking|Compared to 4,217 Manila properties
See all rankings
Location score
9.4/10
Room comfort score
9.2/10
Review score - United States
9.1/10
Service score
9.0/10
Better than
99
%
of Manila properties
Better than
99
%
of Manila properties
Better than
99
%
of Manila properties
Better than
98
%
of Manila properties
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Overall rating:
8.9
Excellent
1,626 reviews
Cleanliness
9.0
Facilities
8.8
Location
9.4
Read all reviews >
What travelers say they love:
The mini bar is exceptional and reasonably priced.
Victoria from Australia
Solo traveler
More about Makati Shangri-La Manila

More about Makati Shangri-La Manila

Conveniently located in the heart of Manila’s most prestigious business, commercial and shopping district, Makati Shangri-La Manila is the perfect base for both business and leisure travelers, with the city’s top malls and entertainment venues within easy walking distance. The Ninoy Aquino International Airport Terminal One is approximately 40 minutes away, while Terminals Two and Three are approximately 20 minutes away.

Makati Shangri-La Manila caters to the needs of both business and leisure travelers by providing an extensive range of facilities and services delivered by experienced staff. The fully-equipped health club includes a 24-hour gym, spa and outdoor swimming pool. There are seven restaurants and bars that offer satisfying Asian and Western cuisines carefully prepared by the property's international culinary team. At Makati Shangri-La Manila, guests can take their time and have a relaxing vacation in a luxurious sanctuary.

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Most talked about facilities

Breakfast
51 mentions
Food & Dining
45 mentions
Housekeeping
33 mentions
Swimming Pool
24 mentions

What they offer

9.2
Exceptional

"I would like to stay at Shangri-La Hotel again."

YOSHIHIRO

|

March 18, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Restaurants on site

Circles Event Café
Menu:A-la-carte
Inagiku
Cuisine:Japanese
Menu:Buffet
Shang Palace
Cuisine:Cantonese
Menu:Buffet
Sage Bespoke Grill
Menu:Buffet

Nearby restaurants

Filipino cuisine
Filipino cuisine
Vatel Restaurant Manila
3.1 km Filipino, French, Mediterranean
iBread
4.9 km Filipino
Hizon's Cakes & Pastries
5.5 km Filipino
American cuisine
American cuisine
Bacolod Chicken Express
2.2 km American, Asian, Filipino
Shakers
3.1 km American, Asian, Filipino
KFC Harrison Plaza
3.2 km American
Asian cuisine
Asian cuisine
Spices
110 m Asian, Indian, Thai
Pagstop Lounge
240 m Asian
Nihonbashi Tei
930 m Asian, Japanese, Sushi

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Makati Shangri-La Manila from real guests

Provided by verified guests of Agoda
Agoda Reviews (1626)Booking.com Reviews (1379)
8.9
/
10
Cleanliness9.0
Facilities8.8
Location9.4
Room comfort and quality9.1
Service9.0
Value for money8.1
High score for Manila
Rating
9+ Exceptional (516)
8-9 Excellent (148)
7-8 Very Good (114)
6-7 Good (39)
<6 Below Expectation (51)
Time of the year
Mar - May (210)
Jun - Aug (190)
Sep - Nov (174)
Dec - Feb (294)
Don't miss out!Users are booking a place in Manila every 1 minutes on Agoda.com
All guests (1626)
All languages

Show reviews that mention 

Showing 868 verified guest comments
12345
9.6
Exceptional
Malcolm from United States
Business traveler
Stayed 6 nights in December 2016

Excellent Hotel”

Whenever I travel to Manila, I always stay at the Makati Shangri-La. First off, I love this hotel chain and I stay in the Shangri-la properties whenever I'm in Asia and if they have a property on location. They provide a consistent level of quality service. This hotel is located in a great location in walking distance to the Glorietta Malls and the Greenbelt Malls. I rated the cleanliness one notch down only because the hotel is in need of a renovation which I was told was going to commence in 2017. Once the renovation is completed, this hotel would be a 5-star rating in all facets. You will never see a grand hotel lobby like this particular Shangri-La in the newer hotel chains. This is probably the last of the big lobby high end hotels you will find in Manila.

Reviewed December 13, 2016
10.0
Exceptional
Robert from United States
Couple
Stayed 1 night in December 2009

Always a great experience”

Staying at the Shangri-la Makati is a great experience. From arrival to departure, everyone treats you well. This trip, I forgot to make advance arrangements for a hotel car pickup. We call on arrival and had a car at the curb in 5 minutes. You'll not experience this anywhere else.
None

The experience of staying at the Shangri-la Makati is consistent and pleasant. Their staff training and delivery systems are evident of top management's attention to details and the staff's ability to deliver a quality experience throughout the hotel. This particular trip, because of business meetings near Rojas Boulevard, I contemplated changing my stay to another 5 star nearest my meetings. However, because of my past experiences at the Shangri-la Makati, I opted to stay at Shangri-la. I am glad I did. I would highly recommend this hotel to all travelers to Manila.

Reviewed December 10, 2009
10.0
Exceptional
Angelo from United States
Solo traveler
Superior Room 1 King
Stayed 2 nights in June 2018

Excellent all around”

Makati shangri-la exceeded my expectations from a hotel. The optional included breakfast and lounge I feel were worth the extra money. The breakfast buffet was delicious and worth the extra fee on top of our fairly decently priced room considering the type of hotel. All staff members were extremely helpful and friendly. They were courteous and would pause whatever they were doing in hallways to greet you with a friendly smile and hello. I felt very well taken care of and did not once feel in lack of services. Wifi at the hotel was readily available. The in house gym was more than ample with a large floor space, machines, dumbells, squat racks, more or less all you’d need to get a decent workout in. There’s also a nice pool and tennis court on the same floor. Though you are paying a premium price, it’s still significantly cheaper than I would have for such a hotel in another country. Its a steal at the price we paid. I’d love to return again, and in fact plan to.

Reviewed July 03, 2018

Thank you for the perfect rating and for taking the time to share your Makati Shangri-La, Manila experience with us, Angelo. We are glad that our hotel facilities, services and central location suited your stay well. We are thrilled knowing that we were able to exceed your expectations. This is an affirmation and encouragement for us to continue in giving our best service to you, our valued guest. If you're traveling in our area again soon, please don't hesitate to give us a call. All the best, Your Makati Shangri-La, Manila Family

Responded July 26, 2018
Makati Shangri-La Manila
8.8
Excellent
Foo from Malaysia
Business traveler
Stayed 1 night in January 2016

ideal for business trip”

The hotel is located in the heart of Manila Metro and at the same time not far from Manila airport. Excellent customer service is the real proof of Shangri-La network hotels values. In Makati Shangri-La you will additionally experience the beauty of Filipino people who are happy, smiling and genuinely take care of you. Selection of breakfast buffet is enormous. Minimum 2 week stay would be required to taste everything. Rooms are quiet and well air-conditioned which for Filipino climate is extremely important.

Reviewed March 24, 2016
8.8
Excellent
Foo from Malaysia
Business traveler
Stayed 2 nights in January 2016

ideal for business trip”

The hotel is located in the heart of Manila Metro and at the same time not far from Manila airport. Excellent customer service is the real proof of Shangri-La network hotels values. In Makati Shangri-La you will additionally experience the beauty of Filipino people who are happy, smiling and genuinely take care of you. Selection of breakfast buffet is enormous. Minimum 2 week stay would be required to taste everything. Rooms are quiet and well air-conditioned which for Filipino climate is extremely important.

Reviewed March 24, 2016
9.7
Exceptional
Charles from United States
Solo traveler
Stayed 3 nights in July 2012

Great Hotel in Great Location”

Great gym; superior service; staff very friendly and helpful.

The Makati Shangri La is similar to all other Shangri La hotels I have stayed at...a bit pricey but great service with a very friendly and helpful staff. I was in the Horizon Club which offers a superior happy hour with enough snack type foods to fill you up and a very superior breakfast included. The hotel is located in the heart of Makati across the street from the Makati Peninsula hotel...Glorietta and Greenbelt centers are right there in the Ayala section. Very good hotel, pricey, but generally wortht the price.

Reviewed July 25, 2012
8.8
Excellent
Walter from United States
Solo traveler
Stayed 1 night in February 2016

Great Location”

The hotel is located in the heart of Manila Metro and at the same time not far from Manila airport. Excellent customer service is the real proof of Shangri-La network hotels values. In Makati Shangri-La you will additionally experience the beauty of Filipino people who are happy, smiling and genuinely take care of you. Selection of breakfast buffet is enormous. Minimum 2 week stay would be required to taste everything. Rooms are quiet and well air-conditioned.

Reviewed December 13, 2016
10.0
Exceptional
Steve from United States
Couple
Stayed 1 night in March 2010

Excellent Hotel and Service”

The staff, cleanliness, safety, location
swimming pool area could have been a bit more exotic.

We stopped in through Manila before going to Boracay. It was hard to leave the Shangri La Makati. The location was great to do some shopping near the Green Belt area too. The service and the staff at this hotel went above and beyond great customer service. They were welcoming and professional. Kudos to the hotel manager for hiring a wonderful staff. The hotel rooms were clean. The lobby was beautiful and the restaurants were terrific. We will definitely come back to this hotel and have already recommended this place to friends and family. Thanks for making our stay so pleasant and enjoyable!

Reviewed March 15, 2010
9.3
Exceptional
Kum from Hong Kong
Solo traveler
Stayed 3 nights in December 2011

Elegant lobby and warm sweet rooms”

service.

Shangri-La stands for elegance and comfort as well known. I just come to realize that apart from these, service is their main selling point. Special thanks to excellent staff Miss Suzette and Mr. Barry of reservations ; friendly Grace, DJ and Kara at check-in counter ; helpful Sheira , Edz and those securities at lobby entrance. They have given me a good memorable stay in Shangri-La. I will see if there are any other five star hotels matching it. For sure, I will be back to Makati Shangri-La !

Reviewed January 08, 2012
9.7
Exceptional
Megan from Australia
Family with young children
Stayed 1 night in June 2011

Majestic with service from airport to hotel room”

Majestic, personal service from airport to hotel room, security, fresh fruit, immaculate rooms, buffet breakfast

The moment i walked out of NAIA. There was a representative awaiting for Shangri La customers. We didn't have a transfer arrange, but I asked him if we could and he radioed straight to the hotel checked if we had a reservation and arranged us a transfer (for P1800 - yeah a lil pricy, but they were using AVIS and their taxis were immaculate and why not live it up a bit especially if u are going to the shangri-la) So someone from shangrila waited with us and our language from that point at the airport for the car to arrive, then when we arrived at the hotel, the bell boy and front desk person was waiting for us. Front desk person guides us into the gorgeous hotel lobby and to the front desk, arranges our checkin and leads us up personally to our room... We didn't have buffet breakfast arranged with this bookinh, but for $50 we upgraded, got buffet breakfast, 6pm checkout (which was perfect as our flight was 9pm) and access to the horizon club floor and was upgraded to a horizon club room. We were provided a cot for our 17mth old. Short walk to the AyalaMalls (Glorietta and Greenbelt for amazing shopping) I really couldnt fault our stay.

Reviewed July 12, 2011
9.0
Exceptional
Mary from Philippines
Business traveler
Stayed 2 nights in March 2012

Great hotel service, food & ambiance”

It's near from my business locations, shopping malls & restaurants

My stay at Makati Shangri-La Hotel was great. Their receptionists were accommodating and will assist you with your needs & carry your things for you up to the room. They also prepared fresh fruits at the couch area and the house keeper was polite to ask me if I need anything. I like their bathroom, it has separate shower area, toilet & bath tub area. The wall interiors for the bed area was not that up-to-date but I love the bed & their super soft pillows & lighting effects. And last, the in-room breakfast was good, complete with sidings & table settings.

Reviewed May 31, 2012
10.0
Exceptional
Robert from United States
Solo traveler
Stayed 3 nights in May 2011

Best Hotel in Manila”

Excellent Location and Service

there are three high quality hotels in manila that are located within a couple blocks of each other in the makati district but what makes the shangri-la special is it's service and amenities. the regular rooms are big and well-appointed. there are several excellent restaurants and a top-notch gym. this hotel has really done an excellent job in every category.

Reviewed May 18, 2011
9.7
Exceptional
Malcolm from United States
Solo traveler
Stayed 7 nights in December 2015

Makati Shangri-la Review”

1) Staff and Service 2) Location 3) Lobby Lounge and Horizon Suite

I highly recommend this hotel if you're staying in Makati. The staff and service are top notch and the hotel is located in an ideal location for easy access to shopping malls, restaurants, and entertainment. Everyone in Manila appears to know where the Makati Shangri-la is located which is a plus.

Reviewed December 27, 2015
9.7
Exceptional
Kee from Malaysia
Couple
Stayed 3 nights in March 2014

Best of the best!”

Great location, Great staff and Great beagles.

Stayed for 3 nights in a deluxe room without breakfast included. And didn't get the chance to try any restaurants in the hotel so decided to order room service on our last night there. The spaghetti bolognaise which we requested in Filipino style is absolutely delicious. Will just go back staying at Makati Shangri-la just for this dish and to try out their breakfast buffet. Drooling already.. lol..Love it. Highly recommended hotel with great service.

Reviewed March 21, 2014
10.0
Exceptional
MARIE-HELENE from Philippines
Solo traveler
Stayed 1 night in September 2012

I always find my shangri-la in a Shangri-La Hotel!”

Its signature scent permeates the entire hotel & adds to its classy ambiance. Rooms and amenities are luxurious. Service is faultless.

My experiences at any of the Shangri-la hotels I've visited are always pleasant and pleasurable. Whether it's only for a brief stay or an extended one, I'm constantly attended to by its courteous and hospitable staff. The service rendered by the top management down to the rank-and-file, like the bellhops and waiters, is impeccable. The rooms are clean, bathrooms are immaculate and the amenities are generous as well as luxurious. The many restaurants offering different cuisines are excellent in taste and variety. My latest visit, this time at its Makati location for only an overnight stay, did not disappoint me. Everything was as I had always remembered it to be..so much so that I'm so eagerly looking forward to my next sojourn! Keep up the good work and maintain your high standard always! Bravo!!!

Reviewed October 04, 2012
10.0
Exceptional
mariflor from Australia
Solo traveler
Stayed 1 night in February 2013

very pleasant”

customer service is good!!

I really enjoyed my stay in shangri-la. I stayed to most of the 5 star hotel in Makati.. and shangri-la take the cake. its expensive but worth of the money you pay.The food is good and the superior room is good too.The environment is terrific. star buck on the left of the hotel and TG friday restaurant is at the front of the hotel and the location is marvelous and the shops just around nearby. I definitely return to stay..

Reviewed February 17, 2013
10.0
Exceptional
evangeline from Canada
Couple
Stayed 2 nights in October 2011

Excellent place to stay away from home”

location, service and the place itself.

shangri la makati is one of the best hotels in makati. i aiways stay there everytime i go home for vacation. the location is excellent for shopping , very close to glorietta and greenbelt. the hotel itself is very clean, the staff very polite and accomodating.the breakfast buffet was superb and the rooms are very spacious.i would certainly recommend this hotel to any traveler to the philippines. it's an experience of a lifetime to be a guest there.

Reviewed October 30, 2011
9.2
Exceptional
Eloisa from Philippines
Family with young children
Stayed 2 nights in December 2017

Exceptional”

We were in the executive room and it was quite spacious. The staff takes good care of you. They’re friendly and are always ready to help. We ordered food and in less than 30 mins our food arrived. For their future projects they should have the carpets changed, the furnitures either fixed or replaced, the curtians should also be changed to match the new carpet. Wear and tear are showing in the rooms and they shohld address this eventually. But all in all, the location and charm of Makati Shangri-la Is woth it.

Reviewed January 03, 2018
8.7
Excellent
Brock from Australia
Couple
Stayed 2 nights in December 2011

In the heart of the city”

close to malls, restaurants and entertainment

The Shangri-la is well known for its quality worldwide and the same can be said for the Shangri-la Makati. Unfortunatly for myself i arrived early in the morning and the check in time was not till 2pm so i had to pay for an extra night on arrival (travel tip there). The service was fantastic but do review your bill as my agoda voucher was not taken off the first final bill. The hotel itself is starting to show its age but its still very good quality. Its the location of the hotel that separates it from the rest.

Reviewed June 13, 2012
9.3
Exceptional
M from Malaysia
Couple
Stayed 3 nights in March 2013

Wonderful experience at a classy hotel”

Great location with close proximity to shopping centers; very friendly and professinal staff; nearby eataries, restaurants and pubs.

The experience of staying at Makati Shangri-La hotel was a wonderful one. With a very relaxing atmosphere both my wife and I had a good time visiting shopping centres, nearby restaurants, etc. The staff of the hotel were very attentive and took great care in meeting our expectations and to make our stay there a wonderful experience. Check-in and check-out experience was smooth sailing with the Agoda reservations.

Reviewed April 06, 2013
12345
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  • Exceptional location
  • Robinsons Place Mall
  • Ayala MRT Station is within 0.62 km
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